Alcatel-Lucent 4059EE User manual

4059EE –R1.7
Alcatel-Lucent 4059 Extended Edition
Attendant Console
User manual
8AL90608USAGed01
Revision 2017-02

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1Introduction .................................................................................................................... 8
2Start the operator ........................................................................................................... 9
2.1 Operator startup.....................................................................................................10
2.2 Exit.........................................................................................................................10
3Overview.......................................................................................................................11
4Status bar......................................................................................................................12
5Control bar ....................................................................................................................14
6Search...........................................................................................................................14
6.1 Search bar .............................................................................................................15
6.1.1 Search.............................................................................................................15
6.1.2 More search fields...........................................................................................16
6.2 Result list ...............................................................................................................16
6.3 Detailed view..........................................................................................................17
6.3.1 Edit fields ........................................................................................................18
7Personal Directory.........................................................................................................19
7.1 Add entry................................................................................................................19
7.2 Manage entries ......................................................................................................19
7.3 Import and export...................................................................................................20
8Call handling .................................................................................................................20
8.1 Internal or External.................................................................................................21
8.2 Device state ...........................................................................................................21
8.3 Call status..............................................................................................................21
8.4 Presence................................................................................................................22
9Operation ......................................................................................................................22
9.1 Call queues............................................................................................................22
9.2 VIP calls.................................................................................................................23
9.3 Answering an incoming call....................................................................................23
9.3.1 Call alert window.............................................................................................23
9.4 Release / end call...................................................................................................24
9.5 Transfer a call ........................................................................................................24
9.6 Blind transfer..........................................................................................................25
9.6.1 Setting for blind transfer..................................................................................25
9.7 Transfer a parked call*...........................................................................................26
9.8 Closed phone.........................................................................................................27
9.9 Break in..................................................................................................................27
9.10 Placing a call to a busy internal user ......................................................................27
9.11 Single-line or analog...............................................................................................27
9.12 Multi-line.................................................................................................................28
9.13 Wrong number/Out of service.................................................................................28
9.14 OpenTouch routing.................................................................................................28
9.15 Directory lookup.....................................................................................................29
9.16 Programmable keys ...............................................................................................29
9.17 Phone lists .............................................................................................................30

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10 Messaging.....................................................................................................................30
10.1 Message template..................................................................................................31
11 Busy Lamp Field............................................................................................................32
11.1 Add a BLF item ......................................................................................................32
11.2 BLF item menu.......................................................................................................33
11.3 OpenTouch BLF.....................................................................................................33
11.4 Export/Import..........................................................................................................33
11.5 BLF Configuration menu ........................................................................................34
12 Settings.........................................................................................................................34
12.1 User settings..........................................................................................................35
12.1.1 General...........................................................................................................35
12.2 Call handling ..........................................................................................................35
12.2.1 OXE................................................................................................................36
12.2.2 Keyboard shortcuts .........................................................................................36
12.2.3 S-keys.............................................................................................................37
12.3 System Settings.....................................................................................................38
12.3.1 General system settings..................................................................................39
12.3.1.1 General....................................................................................................39
12.3.2 Contact card items ..........................................................................................39
12.3.3 PCX Connection..............................................................................................41
12.3.3.1 Abcacom..................................................................................................41
12.3.3.2 OpenTouch..............................................................................................41
12.3.3.3 Prefixes....................................................................................................42
12.3.4 LDAP settings .................................................................................................43
12.3.4.1 Set base distinguished name ...................................................................44
12.3.4.2 Attribute mapping.....................................................................................44
12.3.4.2.1 Assign an attribute ..............................................................................45
12.3.4.3 Mapped search types...............................................................................45
12.3.4.4 Import and export.....................................................................................46
12.3.5 BLF setting......................................................................................................46
12.4 Import settings........................................................................................................46
13 Language......................................................................................................................47
14 Extensions.....................................................................................................................47
15 Log level........................................................................................................................47
16 Help menu.....................................................................................................................47
16.1 License information................................................................................................48
16.2 Log file location......................................................................................................48
16.3 About .....................................................................................................................48
17 Calender lookup*...........................................................................................................49

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Appendix A –Keyboard layout .............................................................................................50
1Introduction ...................................................................................................................50
2Standard keyboard........................................................................................................50
2.1 Clear Input .............................................................................................................50
2.2 Swith Over .............................................................................................................50
2.3 S-Keys/F-Keys.......................................................................................................50
2.4 Redial.....................................................................................................................51
2.5 Call control.............................................................................................................51
2.6 Call handling ..........................................................................................................51
3Alcatel-Lucent USB Keyboard.......................................................................................52
3.1 S-Keys ...................................................................................................................52
3.2 Clear input..............................................................................................................52
3.3 Status LED’s ..........................................................................................................52
3.4 Audio keys .............................................................................................................53
3.5 Switch over key......................................................................................................53
3.6 F-Keys....................................................................................................................53
3.7 Phone list key.........................................................................................................53
3.8 Call handling ..........................................................................................................53
4General keys.................................................................................................................54
5Call handling .................................................................................................................54
6Call list keys..................................................................................................................55
7S-keys...........................................................................................................................55
8F-keys...........................................................................................................................56
9Audio keys.....................................................................................................................56

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Appendix B: Guide & Service Mode......................................................................................58
1Guide and Service window............................................................................................58
2Guide mode tree view menu..........................................................................................58
3Guide ............................................................................................................................60
4Auto answer..................................................................................................................61
5Auto transfer..................................................................................................................61
6Auto record....................................................................................................................61
7Program melody............................................................................................................62
8Ringing type..................................................................................................................63
9Language......................................................................................................................63
10 Service mode tree view window ....................................................................................63
11 Subscriber query...........................................................................................................64
12 Service..........................................................................................................................66
13 Counter.........................................................................................................................67
14 Financial report .............................................................................................................67
15 Monitoring options.........................................................................................................68
16 Tax threshold ................................................................................................................69
17 Duration threshold.........................................................................................................69
18 Monitoring user list........................................................................................................70
19 Traffic state ...................................................................................................................70
20 Traffic threshold.............................................................................................................70
21 Group status..................................................................................................................71
22 Entities status................................................................................................................71
23 System..........................................................................................................................71
24 Subscriber.....................................................................................................................73
25 Subscriber services window ..........................................................................................74
26 Whom............................................................................................................................75
27 PARI..............................................................................................................................75
28 DECT installation...........................................................................................................75
29 Registration...................................................................................................................75
30 Deregistration................................................................................................................75
31 DECT user modification.................................................................................................75
32 Expired DECT visitors ...................................................................................................75
33 Bundle reservation ........................................................................................................75
34 Bundle auto reservation.................................................................................................76
35 Direct outward dialing....................................................................................................77
36 Out of service trunk(s)...................................................................................................77

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The contents of this manual are protected by copyright law and may not be copied in whole
or in part without the express permission of the publisher. Images captured in this manual
can look different compared how it looks in your computer due to the type and version of the
Microsoft Windows operating system used.
Although great care has been taken to ensure the accuracy of all information in this manual,
the publisher is not liable for any incorrect or missing information. We reserve the right to
implement changes in the product.
Copyright© 2017 ALE International. All rights reserved.
Revision 2017-02

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1 Introduction
The Alcatel-Lucent 4059EE application is integrated with the Alcatel-Lucent OmniPCX
Enterprise Communication Server.
The application is an expandable, high end interface with support for add-ons, created to
give the optimal overview, flexibility and control to the operator.
The application can use a standard keyboard or an Alcatel-Lucent USB keyboard. The type
of attached keyboard is automatically detected during the application startup. An icon in the
status bar shows the detected type of keyboard.
Throughout this manual the keyboard commands are shown for both keyboards and are
represented by its corresponding icon:
To read more about keyboard mapping for Alcatel-Lucent USB Keyboard or Standard
Keyboard consult document 4059EE Operator manual: Appendix A –Keyboard Layout.
Guide and Service mode handles OmniPCX Enterprise settings for the operator application.
To read about all the features that is available in Guide and Service mode consult document
4059EE Operator manual: Appendix B –Guide Service mode.
In this document a section covers 4059EE with calendar integration to Exchange. For this
integration you need the SourceTech Presence Service from SourceTech AB. Read more
about the integration here.

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2 Start the operator
You can start the operator application in one of the following ways:
From the desktop
In a standard installation of the application, a shortcut is created on your desktop. To start
the application you can double click the shortcut icon.
From the start menu
The application is found in the folder named Alcatel-Lucent 4059EE under "4059EE" in the
all programs folder.

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2.1 Operator startup
During the startup of the application the load progress is shown in the status bar. In order for
the operator to receive calls the operator must sign on.
To sign in click at the play button. Alcatel-Lucent 4059EE must be connected to the Alcatel-
Lucent OmniPCX Enterprise to be able to sign on. When the operator is in day mode the play
button is changed to a stop button (square). To sign off click at the stop button.
The operator can also be signed on through the application menu by clicking Sign On, or by
using the key combination <Alt> <Enter> <Enter>.
To sign off the operator click Sign off or use the key combination <Alt> <Enter> <Enter>.
2.2 Exit
You can exit the application from the operator application menu, by the key combination
<Alt> + F4> or by clicking on the exit button in the upper right corner of the application.
If the application is exited before the operator is signed off the operator is automatically
signed off. If the operator is in a active call a dialog is shown, informing that a active call is
present.