aleen EAR 5000 Assembly instructions

Version 6.0 Release 2.0 June 2002
EAR 5000
Installation and Programming Manual

NOTICE
This publication refers to the EAR 5000 Auto Attendant System, Release 2
Additional copies of this manual may be obtained from Aleen Technologies.
Reproduction of this manual or parts thereof without written permission from Aleen
Technologies is strictly prohibited.
Aleen Technologies reserves the right to modify the hardware and software described
herein without prior notice. However, changes made to the hardware or software
described do not necessarily render this publication invalid.
WARRANTY
In the event that the product proves to be defective in workmanship or materials within a
period of one year from date of shipment, Aleen Technologies shall repair or replace the
same at its discretion. Transportation will be the responsibility of the dealer/distributor.
Under no circumstances shall Aleen Technologies be liable for consequential or
special damages, loss of revenue or user/dealer expenses arising out of or in
connection with the use or performance of the product, whether base on contract,
tort or any other legal agreement.
The following shall void the above warranty: malfunctions resulting from fire, accident,
neglect, abuse or acts of God; use of improper electrical power; or repair of, tampering
with or alteration of the product by anyone other than Aleen Technologies authorized
personnel.

Table of Contents
Installation and Programming Manual a
TABLE OF CONTENTS
1. INTRODUCTION................................................................................................................1-1
1.1 FEATURES AND SERVICES ...............................................................................................1-2
1.1.1 System Features .....................................................................................................1-2
1.1.2 Automated Attendant Features...............................................................................1-4
1.1.3 Voice Mail Features...............................................................................................1-6
1.2 ABOUT THIS MANUAL.....................................................................................................1-8
2. DESCRIPTION AND INSTALLATION...........................................................................2-1
2.1 THE BASIC SYSTEM ........................................................................................................2-2
2.2 PHYSICAL DESCRIPTION..................................................................................................2-3
2.2.1 Side Panel ..............................................................................................................2-3
2.2.2 Front Panel............................................................................................................2-4
2.3 INSTALLATION ................................................................................................................2-5
2.3.1 Unpacking..............................................................................................................2-5
2.3.2 Installing the EAR 5000 .........................................................................................2-5
2.3.3 Expanding the System.............................................................................................2-8
3. DTMF PROGRAMMING...................................................................................................3-1
3.1 ENTERING AND EXITING THE PROGRAMMING MODE ......................................................3-1
3.2 FIRST TIME PROGRAMMING CHECKLIST .........................................................................3-2
3.3 DEFINING PBX PARAMETERS.........................................................................................3-3
3.4 SETTING THE TIME AND DATE ........................................................................................3-8
3.5 PROGRAMMING THE OPERATIONAL MODE......................................................................3-8
3.6 PROGRAMMING THE EAR 5000 ....................................................................................3-10
3.6.1 Creating Mailboxes..............................................................................................3-10
3.6.2 Creating Mailbox Groups ....................................................................................3-12
3.6.3 Notification...........................................................................................................3-13

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b Installation and Programming Manual
3.7 PROGRAMMING THE AUTOMATED ATTENDANT SCRIPT MENU.....................................3-17
3.7.1 Recording Script Messages..................................................................................3-17
3.7.2 Programming Script Messages ............................................................................3-18
3.7.3 Directory Listing Programming...........................................................................3-25
3.7.4 Reset Script Message Programming to Default ...................................................3-26
3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers ..............................3-26
3.8 ADDITIONAL FEATURES................................................................................................3-29
3.8.1 Changing Passwords............................................................................................3-29
3.8.2 Activate Force Reorganize...................................................................................3-30
3.8.3 Changing to/from Day Light Saving Time............................................................3-31
3.8.4 Changing the Operational Mode..........................................................................3-31
3.8.5 Playing a System Message ...................................................................................3-32
3.8.6 Playing All System Messages...............................................................................3-32
3.8.7 System Message Setting........................................................................................3-32
3.8.8 Listening to the Software Version Number...........................................................3-33
3.8.9 Resetting the System.............................................................................................3-33
3.8.10 Adjusting Recording Length.................................................................................3-33
4. PROGRAMMING BY COMPUTER.................................................................................4-1
4.1 CONNECTING THE EAR 5000 TO THE COMPUTER .........................................................4-1
4.2 SYSTEM REQUIREMENTS.................................................................................................4-2
4.3 INSTALLING THE EUP.....................................................................................................4-2
4.4 STARTING EUP...............................................................................................................4-3
5. USER OPERATION INSTRUCTIONS.............................................................................5-1
5.1 INTRODUCTION ...............................................................................................................5-1
5.2 USER’S MAIN MENU.......................................................................................................5-1
5.3 RETRIEVE MESSAGE MENU ............................................................................................5-1
5.4 MAILBOX PARAMETERS..................................................................................................5-2
5.4.1 Record Greeting.....................................................................................................5-3
5.4.2 Record Name..........................................................................................................5-3
5.4.3 Directory Listing....................................................................................................5-4

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Installation and Programming Manual c
5.4.4 Change Password...................................................................................................5-4
5.4.5 Do Not Disturb (DND)...........................................................................................5-5
5.4.6 External Notification..............................................................................................5-5
5.4.7 Pager Notification..................................................................................................5-6
5.4.8 Return to Previous Menu........................................................................................5-6
5.5 SEND MESSAGE ..............................................................................................................5-7
5.6 RETURN TO AUTO ATTENDANT ......................................................................................5-7
5.7 QUICK REFERENCE GUIDE ..............................................................................................5-8
6. PROGRAMMING THE IN-BAND DTMF PROTOCOL................................................6-1
6.1 PROGRAMMING THE EAR 5000 BY TELEPHONE .............................................................6-1
6.1.1 Defining an In-Band DTMF Code for an Event.....................................................6-1
6.1.2 Selecting an Operation Type..................................................................................6-3
6.1.3 Selecting a destination ...........................................................................................6-4
6.1.4 Defining the Time to Wait for the First DTMF Character.....................................6-4
6.1.5 Defining the Time to Wait Between DTMF Characters.........................................6-4
6.1.6 MATRA Support.....................................................................................................6-5
6.2 SAMPLE PROGRAMMING .................................................................................................6-5
6.2.1 Working with the SIEMENS Hicom 150E Office PBX...........................................6-5
7. TROUBLESHOOTING ......................................................................................................7-1
APPENDIX A PROGRAMMING COMMANDS....................................................................A-1
APPENDIX B PROGRAMMING FORMS..............................................................................B-1
APPENDIX C SYSTEM MESSAGES......................................................................................C-1
APPENDIX D SPECIFICATIONS ...........................................................................................D-1

Installation and Programming Manual 1-1
1. INTRODUCTION
The EAR 5000 is a small stand alone multilingual Automated Attendant system for
organizations that have between eight and eighty employees. The EAR 5000
incorporates state of the art technology, including DSP, flash memory and SMT
production.
Figure 1-1 General View
The EAR 5000 is available in two or four ports and with up to 8 mailboxes. It
provides a three hours recording time .
The EAR 5000 can be integrated with most types of PBX’s through the analog
ports or through the RS-232 serial port.
The system administrator can be programmed by the computer using the EAR
Utility Program (EUP) or by touch-tone telephone.
Installing the EAR 5000 is quick and easy. Just mount it on a wall next to the PBX
and connect it to the SLT interfaces and to the main power supply with an external
power adapter.

Introduction
1-2 Installation and Programming Manual
The EAR 5000 is ready for use immediately after the system administrator
completes a short procedure that includes setting up integration parameters,
mailboxes, notification type, system schedules and opening greetings. Mailbox
owners can then set up their own personal mailbox parameters.
1.1 Features and Services
The EAR 5000 is a powerful Auto Attendant system at an affordable price. It
contains most of the useful features and services provided by PC-based systems
but at a lower cost. The EAR 5000’s features can be divided into three groups:
• System Administration
• Automated Attendant
• Voice Mail
1.1.1 System Features
• Configuration
The EAR 5000 is available with two ports and three hours of recording time.
The system administrator can upgrade the EAR 5000 by:
− Adding a two port expansion card to the motherboard to provide four ports
• Programming
The system administrator can program the EAR 5000 by:
− Touch-tone telephone using DTMF tones
− Computer using the EAR Utility Program (EUP). The installer should
save the files containing the parameters set in each installation.
• Integration with your PBX
The system administrator can integrate the EAR 5000 with the PBX through:
− In-Band DTMF Protocol integration using DTMF strings. This type of
integration is achieved by setting up the communication parameters on the
PBX and the EAR 5000s, including answering a call, transfer, recall from
busy, recall from no answer, the notification parameters and more.
− Out-band integration through a serial port (RS-232) applying the PBX
parameters to the EAR 5000. This type of integration must be developed
separately for each type of PBX.