1Need help?
The Wirnet™ iStation 915 Helium is an outdoor LoRa Gateway for IoT chain. It is based on LoRa® technology provided by
Semtech Company and is fully compatible and interoperable with existing LoRa LPWAN.
With its specific configuration, it is a dedicated Helium-network compatible
hotspot to mine HNT. To do so, it needs to be clearly mentioned once ordered as
it use a specific cryptographic private key, a dedicated software, and Helium
miner. If you have any doubt, please check directly with your reseller to ensure it
is Helium-network compatible.
•In order to provide the most updated technical documentation, as well as considering and saving the
environmental resources, Kerlink is providing preferably “Online documentation”.
•Kerlink is gathering all the technical information on a Wiki: http://wikikerlink.fr/
-If your don’t have yet your Wiki login/password please request them to support@kerlink.com (note that the
“Product ID” of one of your products will be required).
-How to find the “Product ID”? Please look at the Wirnet iStation 915 helium sticker placed on the right side of the
case.
•On the Wiki, Kerlink is proposing a comprehensive set of documents and information forself-help:
-Setup of Wirnet™ iStation Gateway: Connection to the gateway, Firmware update, Packet Forwarder
installation, Packet Forwarder configuration.
-System Management: Connection, login and credentials, KerOS REST API, …
-Network Management: Backhaul configuration, Firewall, IPsec / OpenVPN.
-LoRa Features, KerOS customization, Support and resources (FAQ, Troubleshoot the gateway…)
•Application Notes for questions related to generic engineeringrules:
-AN-KLK03355 - Improving radio coexistence performance of LoRaWAN gateways
-AN-KLK03356 - LoRaWAN gateways coverage optimization
-AN-KLK03357 - LoRaWAN gateways installation recommendations
-AN-KLK03358 - LoRaWAN gateways lightning protection
•For any Warranty or Maintenance related request (Trouble shooting, help …),
-If purchased from a Distributor, please contact the distributor directly for Level1 support
-If purchased from Kerlink directly, please open an “Assistance Request” via our ticketing tool called OTRS
(Open-source Ticket Request System)
-
If you don’t have yet your OTRS login/password, please request them to [email protected]om (note that the Product Id or any serial number of one of your products will berequired).
Access to Kerlink “Technical Support team” for Maintenance Services is conditioned to a valid Maintenance
contract.