Allied Telesis AR100 series User manual

AR100 SERIES INTERNET ROUTER
U S E R G U I D E
Simply connecting the world
CONTENTS Ü
ABOUT Ü

AR100 Series Internet Router User Guide
Document Number C613-02001-00 REV A.
Copyright © 1999-2000 Allied Telesyn International, Corp.
960 Stewart Drive Suite B, Sunnyvale CA 94086, USA.
All rights reserved. No part of this publication may be reproduced without prior written
permission from Allied Telesyn.
Allied Telesyn International, Corp. reserves the right to make changes in specifications
and other information contained in this document without prior written notice. The
information provided herein is subject to change without notice. In no event shall Allied
Telesyn be liable for any incidental, special, indirect, or consequential damages
whatsoever, including but not limited to lost profits, arising out of or related to this
manual or the information contained herein, even if Allied Telesyn has been advised of,
known, or should have known, the possibility of such damages.

Contents
CHAPTER 1 Introduction
What can the AR100 do for you? ..................................................................... 5
System requirements ......................................................................................... 7
About this manual ............................................................................................ 8
Technical support .............................................................................................. 8
Allied Telesyn offices and locations .................................................................... 9
CHAPTER 2 Installing the AR100 Series Internet Router
CHAPTER 3 Getting Connected
Installing TCP/IP on your PC ............................................................................ 13
Changing from dial-up networking ................................................................. 14
Installing Support Software ............................................................................. 14
Getting your PC communicating with the router ............................................. 15
CHAPTER 4 About web access to the AR100
Web pages and your browser ......................................................................... 23
Access the router with your web browser ....................................................... 24
CHAPTER 5 Configuring your router for the first time
Connect to Internet using ISDN Dial-on-Demand ............................................ 28
Connect to remote office using ISDN Dial-on-Demand .................................... 36
Connect to Internet and remote office using ISDN Dial-on-Demand ................ 44
Connect to Internet using ISDN Leased Line .................................................... 53
Connect to remote office using ISDN Leased Line ............................................ 59
Connect to Internet and remote office using ISDN Leased Line ........................ 66
Connect to Internet using ISDN Dial-on-Demand,
remote office using ISDN Leased Line ....................................................... 74
Connect to Internet using ISDN Leased Line,
remote office using ISDN Dial-on-Demand ............................................... 83
CHAPTER 6 Changing your Configuration
Changing password and system information ................................................... 94
Changing Phone and ISDN information ........................................................... 95
Adding or changing an Internet connection .................................................... 97
Removing an Internet connection ................................................................. 100
Adding or changing an Inter-Office connection ............................................. 100
Removing an Inter-Office connection ............................................................ 103
Changing your Ethernet IP address ............................................................... 103

4AR100 Series Internet Router User Guide
CHAPTER 7 Using Telephony Services
Call Waiting .................................................................................................. 105
Conference Calling ....................................................................................... 106
Call Transfer .................................................................................................. 107
Call Forwarding ............................................................................................ 107
CHAPTER 8 Accessing router utilities
Monitor router operation .............................................................................. 110
View configuration summary ........................................................................ 111
Test Router Connections ............................................................................... 112
Troubleshooting ............................................................................................ 112
Upgrade router software ............................................................................... 112
CHAPTER 9 Troubleshooting
Troubleshooting installation .......................................................................... 115
Communication problems between PC and router ........................................ 115
Access to Router Denied ............................................................................... 123
Troubleshooting utility ................................................................................... 124
CHAPTER 10 Safety and Statutory Information

Chapter 1
Introduction
Welcome to the AR100 Series Internet Router—the complete Small Office/
Home Office Internet solution. Your AR100 Series Internet Router has a Basic
Rate ISDN port with full support for two ISDN B channels, providing dual
high speed connections to the Internet, to a remote office, or both. You can
connect up to four PCs directly to the AR100, or connect a hub for even more
LAN connections. The AR140 as two telephone ports for connecting telephones
or facsimile machines.
Data and voice traffic share the one ISDN connection, saving you additional
connection costs. Advanced call management functionality can automatically
use a second ISDN B channel for bandwidth-on-demand applications, or
disconnect a lower priority data call to free a B channel for a voice call or a
higher priority data traffic.
Whether your ISDN service provider offers an ISDN dial-on-demand service to
make calls only when you need them, or an ISDN leased line service to stay
connected continuously, you can configure your router to suit the needs of your
office.
What can the AR100 do for you?
Connect you to the Internet
The AR100 Series Internet Router provides you with high speed, unrestricted
access to the Internet, with compression techniques that speed up your data
traffic. It can automatically disconnect the ISDN call if there is no data to be
sent or received, to minimise call charges. The AR100 makes it easy for your
Internet Service Provider to dynamically assign your Internet address every
time you surf the net. You can use your router in an existing LAN, or directly
connect four PCs to its four Ethernet ports
Connect you to a remote office
Many small offices and home offices require fast and efficient access to a central
office, to check email, access a database or download a file. Your AR100 can
automatically open another ISDN channel when extra capacity is required, and
close it when traffic levels reduce. If your office LAN uses private IP addresses
not registered on the Internet, the AR100 can translate these private addresses

1-6 AR100 Series Internet Router User Guide
to a single registered IP address for communication across the Internet, saving
you the time and expense of assigning registered IP addresses to each device
on your LAN.
Connect you to other trading partners
The AR100 allows small offices to communicate with other trading partners
using ISDN dial-on-demand or ISDN leased line. Information such as reports,
quotes and orders can be transferred between the two offices. The AR100 does
not place any limits on the number of network users, so it will continue to
support you as your business grows.
Make phone and facsimile calls
The AR140 model has two voice ports. Any combination of telephones,
facsimile machines, and answering machines can be connected to these two
ports. Once connected, they behave as if connected to a standard telephone
network. Local, national and international voice and facsimile calls can be sent
and received as normal. There is no need for a separate line for voice, facsimile
and data—one ISDN connection does it all. The two ISDN channels are shared
between data and voice as required. When both channels are being used for
data, the AR100 can be configured to bump one of these channels if a voice call
is required, for example when an emergency number is dialled.
The AR140 Internet Router supports ISDN supplemental services, including
call waiting, conference calling, implicit call transfer and call forwarding. These
services must be provisioned on your ISDN line before they can be used by the
AR140.
Protect your network from unauthorised access
When you connect to the Internet you have unrestricted access to the World-
Wide Web. Likewise, it has access to you! This is not normally a problem as you
are just one of many millions of subscribers. However, the AR100 has a fully
featured stateful inspection firewall that prevents unauthorised users accessing
your local network.
The AR100 also supports ISDN callback to verify the caller using CLI,
disconnect the incoming call, then call the destination back to establish the link.
This allows a remote site to reverse the call charges to a central office, for
central billing of ISDN calls.
Make configuration simple
Your AR100 Series Internet Router has an easy to use web-based configuration
interface. A wizard leads you step by step through setting up an Internet
connection or an inter-office connection for the first time. If you want to add
another connection or change the configuration later on, you can do this easily
from your web browser.

Introduction 1-7
System requirements
Hardware and software
Before you can install, configure and use your router, you need a PC with the
following hardware and software:
■An i486 or Pentium processor
■Windows 95 or Windows 98.
■An Ethernet adapter card.
■A CAT 5 cable to connect your Ethernet adapter card to the router.
■A CD-ROM drive.
■TCP/IP installed and configured on your Ethernet adapter card. TCP/IP is
required for your PC to communicate with the router. If you are unsure of
this, see “Installing TCP/IP on your PC” on page 3-13 of Chapter 3, Getting
Connected or in the Start Here Guide.
If you do not have any of these, contact your PC supplier. You also need a web
browser to access the Configuration Wizard, and Adobe Acrobat Reader to
view the online manuals. Both of these are included on the Installer and
Documentation CD-ROM.
ISDN services
To connect the Internet or a remote office, you need an ISDN dial-on-demand
or ISDN leased line account with an ISDN service provider. The AR100 is
compatible with the following ISDN services:
■If you have an AR130 router, or you will not use supplementary voice
services, you can use Capability Package S.
■If you have an AR140 router with voice ports and will use supplementary
voice services, you can use Capability Package U, IOC U or EZ ISDN 1.
Telephony on the AR140
If you have an AR140 Internet Router, you can use the supplemental telephony
services supported by the router if the corresponding services are provided on
your ISDN line. Check with your ISDN service provider to confirm whether
these services are available to you and if so, if there are any additional charges
for them. The AR100 supports the following supplementary services:
■Call Waiting—Additional Call Offering (ACO) is required on your ISDN
line.
■Conference (3-way) Calling—requires Flexible Calling on your ISDN line.
■Implicit Call Transfer—requires Flexible Calling on your ISDN line.
■Call Forwarding
■Reminder Ring
Internet connection
If you use your router to connect to the Internet, then you also need an account
with an Internet Service Provider (ISP).

1-8 AR100 Series Internet Router User Guide
About this manual
This user guide provides an introduction to the AR100 Series Internet Router,
and detailed step-by-step instructions for installing the AR100 and configuring
the AR100 using the Access Wizard and Configuration Wizard. The user guide
is organised into the following chapters:
■Chapter 1, Introduction introduces the AR100 Series Internet Router and
describes the features and benefits of using the AR100.
■Chapter 2, Installing the AR100 Series Internet Router describes how to install
the AR100 Series Internet Router.
■Chapter 3, Getting Connected describes how to establish communication
between your router and the PC you will use to configure it.
■Chapter 4, About web access to the AR100 describes how to access the router
using your web browser.
■Chapter 5, Configuring your router for the first time describes the
Configuration Wizard that will lead you through configuring your AR100
for the first time.
■Chapter 6, Changing your Configuration describes the web-based
Management Wizard that you will use to make subsequent changes to
your configuration.
■Chapter 8, Accessing router utilities describes the router maintenance and
troubleshooting utilities available from the web-based management
Wizard.
■Chapter 9, Troubleshooting gives hints and techniques for troubleshooting
installation and configuration problems.
■Chapter 10, Safety and Statutory Information contains important safety
information for your protection.
If you want to find out more about how different Internet protocols work, or
how to configure the AR100’s advanced networking features using the
command line interface, refer to the AR100 Series Internet Router Reference
Manual on the Installer and Documentation CD-ROM.
Technical support
For online support for your AR100 Series Internet Router, see our online
support page at http://www.alliedtelesyn.co.nz/support/ar100. If you require
further assistance, contact your authorised Allied Telesyn distributor or
reseller.

Introduction 1-9
Allied Telesyn offices and locations
UNITED KINGDOM
Tel: [phone]
Freephone: 0800 204040
Fax: [phone]
EIRE
Tel: [phone]
SWEDEN
Tel: [phone]
NORWAY
Tel: [phone]
DENMARK
Tel: [phone]
FINLAND
Tel: [phone]
FRANCE
Tel: [phone]
Fax: [phone]
BELGIUM
Tel: [phone]
Fax: [phone]
GERMANY
Toll Free: 00 800 255 43310
Tel: [phone]
Fax: [phone]
GERMANY - SOUTH
Tel: [phone]
Fax: [phone]
EAST EUROPE - AUSTRIA
Tel: [phone]
Fax: [phone]
ITALY
Tel: [phone]
Fax: [phone]
SPAIN
Tel: [phone]
Fax: [phone]
U.S.A.
Toll Free: 1-800-424-4284
Tech Support: 1-800-428-4835
Fax: [phone]
http://www.alliedtelesyn.com
CANADA
Tel: [phone]
Fax: [phone]
Latin America
Tel: [phone]
Fax: [phone]
Singapore
Tel: [phone]
Fax: [phone]
Australia
Tel: [phone]
Fax: [phone]
NEW ZEALAND
Tel: [phone]
Fax: [phone]
http://www.alliedtelesyn.co.nz

Chapter 2
Installing the AR100 Series Internet
Router
Please read Chapter 10, Safety and Statutory Information before installing the
AR100 router. It contains important safety information. The Start Here card
also shows step by step how to install your router, and includes pictures of the
components.
Unpack your router
Check the contents of the shipping carton. If any items are missing or
damaged, contact the shipping agent or your local distributor or reseller
immediately. Keep the shipping box, if possible. The shipping carton should
include:
■AR130 or AR140 Internet Router
■Power supply unit
■Green ISDN cable
■Two voice stub cables (AR140 only)
■Start Here Guide
■Warranty card
■Safety Information card
■AR100 Series Installer and Documentation CD.
Position your router
Make sure you router is positioned:
■On a clean flat surface
■Out of direct sunlight and away from other heat sources. The router is
designed and tested to function between -5 C and 45 C.
■With plenty of room for air to circulate around the router and its air vents
■Where moisture cannot enter the router.

2-12 AR100 Series Internet Router User Guide
Connect your router
1. Switch off the power to your computer.
2. Connect the ISDN port on the router to the ISDN line wall jack or NT1,
using the supplied green ISDN cable.
3. Connect one of the hub ports on the AR100 to the Ethernet adapter card on
your PC using a CAT 5 cable (obtained from your PC supplier).
4. If you have an AR140 with voice ports, connect up to two telephones,
facsimile machines, or answer phones to the voice ports.
5. Connect the router to the mains power supply using the power supply unit
supplied. Switch on the mains power supply. The front panel LEDs will
light. Wait for about two minutes for the router to complete its startup
sequence and self-tests.
Note: If the mains supply is outside the accepted range for the router,100–240 VAC and
50–60 Hz, the router will not operate and may be damaged.
6. Switch on your. The router is now ready for initialisation. Proceed to Chapter
3, Getting Connected.

Chapter 3
Getting Connected
Now that you have made all the physical connections, you need to establish
communication between the router and the PC you will use to configure it. If
your PC does not have TCP/IP installed and configured on your Ethernet
adapter card, or if your PC has been using Dial-up networking to connect to
the Internet or other remote connections, you will need to change the PC
configuration. Then you will use the AR100 Series Access Wizard on the AR100
Series Internet Router CD to establish communication with the router.
Installing TCP/IP on your PC
The files needed to install TCP/IP are included in Windows 95 and Windows
98. Follow the steps below to install TCP/IP on your PC. The Start Here Guide
also shows step by step how to install TCP/IP on your router, and includes
pictures of the windows involved.
1. In the Windows Start menu, point to Settings and click the Control Panel.
2. In the Control Panel, double click the Network icon to display the Network
dialog box.
3. If TCP/IP does not appear in the list of network components, click Add to
display the Select Network Component Type dialog box.
4. Select Protocol and click Add to display the Select Network Protocol dialog
box.
5. In the Network dialog box, select TCP/IP and click Properties to check the
TCP/IP configuration.
6. In the TCP/IP Properties dialog box, click on the IP Address tab. Make sure
that Obtain an IP address automatically is selected.
7. Click on the DNS Configuration tab, and select Enable DNS. Enter a host
name and a domain name in the Host and Domain fields. In the DNS
Server Search Order field, enter the IP address of your DNS server and click
Add. Your ISP or network administrator will supply you with this
information.
8. Click OK to save your changes and close the TCP/IP Properties dialog box.
Click OK to close the Network dialog box. Click the Close button in the
Control Panel title bar to close the Control Panel.
9. Restart your PC when prompted.

3-14 AR100 Series Internet Router User Guide
Changing from dial-up networking
If you have been using Windows 95 or 98 dial-up networking for your
connections to the Internet or a remote office previously, you may need to
change the connection parameters so that your PC will use the router for your
remote connections.
1. In the Windows Start menu, point to Settings and click Control Panel, to
display the Control Panel. Double click on the Internet or Internet
Connections icon to open the Internet Properties window. Click on the
Connections tab.
2. If you have a check box labelled Connect to the Internet as needed, make
sure it is cleared.
If you do not have the above check box, and you do have an option to
Connect to the Internet using a local area network, select this instead.
Installing Support Software
The AR100 Access Wizard and Configuration Wizard require some support
files to be installed on your PC. You will also need a web browser to use the
Configuration Wizard, and Adobe Acrobat Reader to view the online manuals.
You should install these now from the Installer and Documentation CD-ROM.
1. Insert the CD-ROM into your PC’s CD-ROM drive. The “AR100 Series
Internet Router CD Welcome screen” on page 14 appears.
If the Welcome screen does not appear automatically, select Run from the
Windows Start Menu, type d:\start.exe (where d: is your CD-ROM drive)
and click OK.
Figure 3-1: AR100 Series Internet Router CD Welcome screen
2. Click Install Software to open the “Install Software CD screen” on page 15.

Getting Connected 3-15
Figure 3-2: Install Software CD screen
3. Install the support files for the AR100 Series Access Wizard on your PC by
clicking on AR100 Series Access Wizard and following the on screen
intructions.
4. If you do not have Adobe Acrobat Reader installed on your PC, install it
now by clicking Acrobat Reader and following the on screen instructions.
You will use this to view the User Guide or the Reference Manual.
5. If you do not already have a web browser installed on your PC, install one
now by clicking on either Internet Explorer or Netscape Communicator and
following the on-screen instructions. You will use the web browser to
configure the router with information specific to your connections.
6. Click Main Menu to return to the CD-ROM Main Menu.
Getting your PC communicating with the
router
The AR100 Series Access Wizard will automatically set up communication
between your PC and your router. It checks that your PC has an Ethernet
adapter card, that TCP/IP is installed and correctly configured, and that a web
browser installed. It checks that there is a connection between the router and
the PC, and makes sure that the router and the PC have the IP addresses they
need to communicate with one another.
If anything in the system setup prevents communication, dialog boxes will tell
you what to do. For more information, see Chapter 9, Troubleshooting. If you
need to restart the AR100 Series Access Wizard after an interruption, remove
the CD, re-insert it in the CD-ROM drive, and click Configure Router again.
1. Start the AR100 Series Access Wizard by clicking Configure Router on the
CD’s Welcome screen. The “AR100 Series Access Wizard Welcome dialog”
on page 16 opens.

3-16 AR100 Series Internet Router User Guide
Figure 3-3: AR100 Series Access Wizard Welcome dialog
2. In the Welcome dialog, click on the Start button. The “Select a Router
dialog” on page 16 opens.
Figure 3-4: Select a Router dialog
3. Select the router you want to configure, and click Next.
If you select a router that has not been configured yet, the “Choosing an IP
Address dialog” on page 17 opens.
If you select a router that is already configured, your web browser connects
you to the Router Management Wizard.

Getting Connected 3-17
Figure 3-5: Choosing an IP Address dialog
An “Initialising...” message shows under the IP Address title bar while the
wizard chooses a free IP address for the router. The IP address replaces this
when it is assigned.
4. Once an IP address shows beside the router’s serial number, click Next. The
next dialog to open is either the “Gateway Not Set dialog” on page 17, the
“Gateway Already Set dialog” on page 18 or the “Domain Name Server
dialog” on page 18.
Figure 3-6: Gateway Not Set dialog
If you see this dialog box, then you probably want the PC to use the AR100
series router as its gateway. If there is another device connected to your PC
that you want to use as its gateway, then choose No. You may need to set the
other device as the PC’s gateway. If you are unsure, contact your network
administrator or ISP.
5. Select whether or not to use the AR100 series router as the PC’s gateway,
and click Next. The “Domain Name Server dialog” on page 18 opens.

Figure 3-7: Gateway Already Set dialog
You can choose whether you want the PC to use the AR100 series router as
its gateway or whether you want it to continue to use the device at the IP
address shown as its gateway. If you are unsure, contact your network
administrator or ISP.
6. Select whether or not to use the AR100 series router as the PC’s gateway,
and click Next. The “Domain Name Server dialog” on page 18 opens.
Figure 3-8: Domain Name Server dialog
If you use your router to access the Internet, your PC needs the IP address
of a Domain Name Server (DNS). If you do not access the Internet, you may
or may not need a DNS server to access your remote office. If you are
unsure, contact your network administrator. (The DNS server translates IP
domain names, for instance alliedtelesyn.co.nz, to IP addresses, for instance
123.456.78.9, so that data is sent to the right address.)
7. Select whether or not you need a Domain Name Server, and click Next. If
you need a Domain Name Server, the “Valid Domain Name Servers dialog”
on page 19 opens.

Getting Connected 3-19
If you do not need a Domain Name Server, the “Select Your Country dialog”
on page 20 opens.
Figure 3-9: Valid Domain Name Servers dialog
If you are unsure whether the DNS addresses listed are valid contact your
network administrator.
8. Choose whether the list has a valid DNS address.
If you choose Yes, the “Select Your Country dialog” on page 20 opens.
If you choose No, the “Domain Name Server Address dialog” on page 19
opens.
Figure 3-10: Domain Name Server Address dialog
Your ISP will have supplied you with at least one DNS server address.
9. Enter the IP address for DNS server you want your PC to use, and click
Next. If you have more than three DNS addresses configured, the
“Overwrite Domain Name Server Address dialog” on page 20 opens.
Otherwise the new DNS address is entered, and the “Select Your Country
dialog” on page 20 opens.

3-20 AR100 Series Internet Router User Guide
Figure 3-11: Overwrite Domain Name Server Address dialog
Your PC can only have a limited number of DNS server addresses. If this
dialog appears, you have tried to add one too many. You will have to replace
one of the existing DNS server addresses with the new one that you want
the PC to use, entered in the previious dialog box.
10. Select an IP address that you no longer need in the list. Click Next to replace
it with the IP address for the new DNS server. I
Figure 3-12: Select Your Country dialog
11. Select the country you are located in. If your country is not in the list, choose
‘Rest of World’. Click Next. The “Communication With Router Established
dialog” on page 21 opens.