Allworx 9204 User manual

Allworx®
Phone Model 9204/9204G User Guide
Version: N Updated February 14, 2019

Allworx® Phone Model 9204/9204G
User Guide

Allworx Phone Model 9204/9204G User Guide
Page ii +1 866 ALLWORX * [phone]
www.allworx.com
Version: N Updated: February 14, 2019
Copyright
Documentation
©2019 Allworx Corp, a Windstream company. All rights reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx Corp.
Software
Software in this product is Copyright 2019 Allworx Corp, a Windstream company, or its vendors. All
rights are reserved. The software is protected by United States of America copyright laws and
international treaty provisions applicable worldwide. Under such laws, the licensee is entitled to use the
copy of the software incorporated with the instrument as intended in the operation of the product in
which it is embedded. The software may not be copied, decompiled, reverse-engineered,
disassembled, or otherwise reduced to human-perceivable form. This is not the sale of the software or
any copy of the software; all right, title, ownership of the software remains with Allworx or its vendors.
Warranty
This warranty shall not apply to any products to the extent the defect or non-conformance is due to (A)
accident, alteration, abuse, misuse, or repair not performed by Allworx, (B) storage other than specified,
(C) failure to comply with applicable environmental requirements for the products.
Environmental Conditions
Allworx servers and phones:
Operating:
Temperature
Relative Humidity
+5° to 40° C / +41° to +104° F
5 to 90% (non-condensing)
Storage:
Low Temperature Point
High Temperature Point
High Relative Humidity Point
-40° C / +40° and any convenient humidity
+66° C / +150° 15% RH
+32° C / +90° 90% RH

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Trademarks
The following trademarks are owned by Allworx:
Revision History
Allworx® Verge™ IP phone series
Allworx® 92xx™ IP phone series
Allworx® Verge™ 9308
Allworx® Verge™ 9312
Allworx® Verge™ 9318Ex
Allworx® 92xx IP phone series
92xx IP phone series
92xx series
Allworx® Reach™
Allworx® Reach Link™
Allworx® Extend™
Allworx® Interact™
Allworx® Interact™ Professional
Allworx® Interact Sync™
Allworx® View™
Allworx® View™ ACD
Allworx® OfficeSafe™
Allworx® Migrate™
Allworx® Connect™ servers
Allworx® Connect™ 731 server
Allworx® Connect™ 536/530 server
Allworx® Connect™ 536 server
Allworx® Connect™ 530 server
Allworx® Connect™ 324/320 server
Allworx® Connect™ 324 server
Allworx® Connect™ 320 server
Allworx® 6x Server
Allworx® 6x 12 Server
Allworx® 24x Server
Allworx® 48x Server
Allworx® Px6/2 Expander
Revision Date Description
A 14-DEC-2009 New Release
B 05-NOV-2010 Added 9204G to document.
C 27-MAY-2011 Updated per feedback.
D 31-MAY-2012 Updated per feedback.
E 21-MAY-2014 Updated per feedback.
F 04-AUG-2015 Updated per feedback.
G 21-OCT-2016 Updated Overview > Function Buttons > Hold section.
Rename Interact CLID to TSP Driver Caller ID.
My Allworx Manager - added reference to My Allworx Manager User Guide.
Added Audio Message Center navigation tables.

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H 02-MAR-2017 Updated front matter: Copyright, warranty, environmental conditions, and trademarks.
Updated the Introduction chapter to include: Who Should Read This Guide, Guide
Purpose, Guide Organization, Equipment Requirements, Server Features
Updated the following sections for 8.2:
• Overview > clarified soft key definition
• Overview > clarified function button definitions
• Overview > updated programmable function keys (PFKs)
• Operation > added communication options section
• Operation > added appearance PFK section
• Operation > clarified place a call
• Operation > added Park Monitor section
• Operation > updated Transfer section
• Features > added Contacts section
• Features > removed Business Speed Dial section
Updated Operation > Park Monitor PFK to include LED indicators.
J 06-JUL-2017 Added NOTE to: Overview > Programmable Function Keys > Contact.
K 26-JUL-2017 Clarified definition of Redial throughout document.
L5-JAN-2018
Updated Allworx Message Center > Access Audio Message Center
M 2-OCT-2018 Updated Settings > Phone Preferences > TSP Driver Caller ID
Removed Legacy Allworx System Software information.
N 14-FEB-2019 Updated Operation > Park section.
Revision Date Description

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Contents
Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1.1 - Who Should Read this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2 - Guide Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.3 - Equipment Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2 - Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
2.1 - Connect the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2 - Adjust the Phone Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.3 - Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.4 - Wall Mounting (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.4.1 - Wall Mounting Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.4.2 - Handset Retainer Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 3 - Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
3.1 - Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3.2 - Function Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3.3 - Programmable Function Keys (PFK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3.4 - My Allworx Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Chapter 4 - Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.1 - Audio Path Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.2 - Appearance PFKs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
4.3 - Place a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
4.4 - Receive a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4.5 - End a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.6 - Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.7 - Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.8 - Redial a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.9 - Mute/DND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.9.1 - Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.9.2 - Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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4.10 - Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.11 - Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.12 - Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.12.1 - Viewing Parked Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.12.2 - Retrieving Parked Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.12.3 - Reminder Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.12.4 - Call Route Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.13 - Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.14 - Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.15 - Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.16 - Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 5 - Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.1 - Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.2 - Busy Lamp Field (BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.3 - System Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.4 - User / Resource Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
5.5 - Call Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
5.6 - Automatic Call Distribution (ACD) Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
5.7 - Shared Call Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.7.1 - Call Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.7.2 - Phone LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.7.3 - Outbound Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.7.4 - Inbound Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.7.5 - Ringing Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.7.6 - Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.7.7 - Shared Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.7.8 - Privacy Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.7.9 - Bridged Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.7.10 - Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.8 - Allworx Message Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.9 - Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 6 - Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6.1 - Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6.2 - Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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6.3 - Reboot the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
6.4 - Hot Desk Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
6.5 - Clear Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
6.6 - Refresh Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.7 - Network Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Chapter 7 - Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Appendix A - Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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Chapter 1 Introduction
The Allworx 9204 and 9204G IP phones consists of a graphic LCD screen, four soft keys, ten function
buttons, and four programmable function keys (PFKs) for users to manage phone calls.
Unpack the Allworx phone and applicable accessories, identify each item in the checklist and inspect
for missing items.
•Allworx phone and base: attach the base to the back of the phone. See “Adjust the Phone
Angle” on page 4 for more information.
•Handset with cord: attach the cord to the jack on the back of the Allworx phone.
•Phone Functions Reference Card: slide the quick operating guide between the base and back
of phone.
Additional equipment needed not included in the box:
•Ethernet Cable: connects the phone to the network
•Power Supply: provides power to the Allworx phone - rated 24VDC, 400 mA (or a network
connection with Power over Ethernet).
1.1 Who Should Read this Guide
This guide is for users of the Allworx 9204 and 9204G IP phones.
1.2 Guide Organization
This User Guide describes the operation, features, and configuration options.
Chapter 1 - information about this guide.
Chapter 2 - set up of the IP phone.
Chapter 3 - managing calls.
Chapter 4 - IP phone features.
Chapter 5 - IP phone advanced options.
Chapter 6 - regulatory notices.
Chapter 7 - abbreviations used in this guide.

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1.3 Equipment Requirements
The table below is a complete list of equipment, requirements, and additional documentation
necessary to perform all operations identified in this User Guide.
Equipment Requirements
Allworx server Allworx System Software Version 8.2 or higher.
Supported Web
Browsers
• Microsoft Edge (latest release)
• Microsoft Internet Explorer 11 (latest release with auto upgrade enabled).
• Google Chrome (latest release).
• Mozilla Firefox (latest release).
My Allworx Manager
User Guide
The guide is specific to My Allworx Manager and describes the features within the application.
This guide is available at: www.allworx.com.
Allworx Interact and
Interact Professional
User Guide
The guide is specific to the Allworx Interact and Interact Professional application and describes
the features within the application. This guide is available at: www.allworx.com.
Allworx Reach for
iOS User Guide
The guide is specific to the Allworx Reach for iOS smart phone app and describes the features
within the application. This guide is available at: www.allworx.com.
Allworx Reach for
Android User Guide
The guide is specific to the Allworx Reach for Android smart phone app and describes the fea-
tures within the application. This guide is available at: www.allworx.com.
My Allworx Manager
User Guide
The guide is specific to the Allworx My Allworx Manager PC application and describes the fea-
tures within the application. This guide is available at: www.allworx.com.
Allworx IP Phone
Series Function Card
The guide is specific quick reference to the 92xx IP phone functions. This guide is available at:
www.allworx.com.
Allworx IP Phone
Series Quick Start
Guide
The guide is specific to installation and mounting of the 92xx IP phones. This guide is available
at: www.allworx.com.

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Chapter 2 Setup
2.1 Connect the Phone
To connect the phone:
1. Connect the cables to the jacks on the back of the phone.
2. Thread cables through the strain relief guide on the phone base.
Caution:
Do not connect the phone to an analog phone line. This may cause damage to the Allworx phone, which
voids the warranty.
Cable Connections
Optional: Headset cord Headset jack ( )
Handset cord Handset jack ( )
Ethernet cable Network jack ( ) and Wall Ethernet jack
Power over Ethernet (PoE): provides power to the phone after connecting the Ethernet
cable.
Optional: Ethernet cable Computer jack ( ) and the computer.
Optional: Power Supply Phone DC jack ( ). Allworx recommends using a surge protector.
Only required if the Ethernet cable does not provide PoE
Back of Phone

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3. View the initialization progress on the phone screen. A normal sequence includes:
•Allworx Logo
• Configuring Network
• Starting network
• Loading configuration files
• Station Init complete
After successful startup, the phone displays a combination of the date, time, user presence, user
name, and extension or the phone display may suggest assigning the handset to a user. If this
occurs, follow the on screen directions. If the phone does not follow this sequence or displays
an error, contact the Allworx Server Administrator.
2.2 Adjust the Phone Angle
The phone base angle adjusts for easier phone screen reading.
To adjust the phone base angle:
1. Unplug the phone from the PoE or the power supply. Remove the handset from the hook and
lay the phone face down on a soft surface.
2. Hold the base with the fixed tabs facing the bottom of the phone. Select one of the three
available positions to connect the base to the phone. The set of holes at the bottom of the
phone provides the steepest angle.
3. Place the fixed tabs in the preferred holes on the back of the phone. Rotate the phone base
upwards until the flexible tabs click into place.
To remove the base:
1. Remove the handset from the hook and lay the phone face down on a soft surface.
2. Press down on the flexible tabs and rotate the base towards the phone bottom until the fixed
tabs easily lift out of the holes.
2.3 Volume Adjustment
The volume of the incoming ring, handset, speaker phone, and the headset is adjustable.
To adjust the incoming call volume:
1. Locate the phone volume bar. Do not lift the handset or turn on speaker phone.
2. Press the volume bar – (decrease) or + (increase) to adjust the incoming ring audio level. The
phone plays the audio tone.

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To adjust all other volumes:
1. Pick up the handset or turn on the speaker phone or headset. Locate the phone volume bar. The
phone screen displays which audio path is being adjusted.
2. Press the volume bar to – (decrease) or + (increase) the audio level.
2.4 Wall Mounting (Optional)
2.4.1 Wall Mounting Plate
Mounting the Allworx phone on a wall requires a mounting plate that meets the TIA-570-B standard
and is available from a local telephone company or local retailer. The mounting plate has studs that
position the Allworx phone flush to the wall surface.
Remove the Allworx phone base and mount the phone over the mounting plate studs. All power and
RJ-45 cable connections should exit between the phone back and the wall, and then routed to the
network connection and/or a power connection.
2.4.2 Handset Retainer Clip
The handset retainer clip prevents the handset from slipping out of the phone cradle while hanging on
a wall.The Allworx phone ships with the adjustable handset retainer clip in the wall mount position on
the phone cradle.
To adjust the retainer clip for desktop use (for easier handset removal/hang-up) insert a coin in the
retainer clip slot and turn the coin clockwise, 180 degrees. To return the retainer clip to the wall mount
position, insert a coin in the retainer clip slot and turn the coin counter-clockwise, 180 degrees.
Caution:
If using a standard telephone wall mount plate, DO NOT connect to the RJ-11 jack. This
connection is for analog phones and may cause damage to the Allworx phone, which
voids the warranty.
Leviton 4108W-0SP

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Chapter 3 Overview
The Allworx Server Administrator pre-configures the phone for either PBX (Private Branch Exchange) or
Key System mode of operation. This affects the functionality of each PFK on the phone.
The phone LCD screen backlight turns off after 2 minutes of inactivity. To turn it on, lift the handset off
the hook or press a button.
In addition to English, the Allworx phone supports Canadian French and Castilian Spanish on the
phone display. Contact the Allworx Server Administrator to configure the phone to display the
preferred language; users cannot change the phone display language within the phone configuration
menu. After making the change, the preferred language displays during the phone reboot.
Scroll and Select keys
Visual ring
indicator
Four
Programmable
Function Keys
(PFKs)
Graphical LCD screen
Soft keys
Higher audio
fidelity
Handset with cord
expandable up to
nine feet
Full-duplex
speakerphone
Volume control
Two 10/100 switched Ethernet ports (9204G)
Headset
jack
Ten function buttons
Multiple position tilt
base (also wall
mountable)
Power:
• 802.3af PoE
• 24V DC adapter

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3.1 Buttons
3.2 Function Buttons
A function button is a dedicated physical button used to perform a single phone function. The
functionality of each button is explained in more detail in the appropriate section of this guide.
Button Type Description
Key pad Dial phone numbers or to enter PIN numbers/ passwords.
Navigation Up or down navigation arrows to move through the phone screen options. Use the
center button to Select or Save settings.
Soft key Initiate actions; therefore, the names and behaviors of the soft keys are dependent on
the current phone screen. The functionality of each soft key is explained in the
appropriate section of this guide.
Function Button Description
MESSAGES Accesses the voicemail messages. If there is a new message, the number of new
messages displays on the LCD screen, and the MESSAGES button changes to red.
RELEASE End an active call or to abort a new call setup, such as the middle of a transfer operation.
INFO Provides a description of the phone button. The INFO button changes to solid green
while in use. To use this feature:
1. Press the INFO button.
2. Press any of the other buttons on the phone. The screen displays a brief description of
the selected button.
3. Press the INFO button a second time or let the LCD screen time out to exit the
description screen.
SPEAKER Provides hands-free use of the phone. The SPEAKER button changes to solid green while
in use. Allworx users can toggle between the speaker and the handset.
NOTE: The speaker phone does not work while using a headset. See “Headset ” on
page 15. for more information on using headsets.
MUTE/DND Mute: turn off the microphone in the handset. The MUTE button is solid red while in use.
DND: send calls to the next step in the active call route. The MUTE button is solid amber
while in use.
CONF Places the active call on hold to create a conference call.
TRANSFER Sends the active call to another recipient.
PARK Places the active call in a parking orbit.
HOLD Places the active call on hold.

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3.3 Programmable Function Keys (PFK)
The Programmable Function Key is a short cut to a specific 9204 or 9204G IP phone feature. The
Allworx Server Administrator configures the PFKs.
Feature Description
ACD Appearance Service calls in ACD queues. Users log in and out of ACD queues with this PFK. When logged in,
the user can receive and answer calls from ACD queues.
Logged in agents can temporarily stop ACD calls from routing to them by pressing the PFK. The
PFK flashes red when it is in this state. Pressing the PFK again enables calls to route to the agent.
Busy Lamp Field (BLF) Monitors and dials another phone. The other phone is specified when setting up the BLF
function. When pressing the PFK, the behavior of this function is dependent upon the Station
Mode selection.
When Station Mode is set to PBX Behavior, the phone dials the designated extension.
When Station Mode is set to Key System Behavior, the phone places an intercom connection to
the designated phone.
Call Appearance Maps to one of the Call Appearances available on the phone. This enables placing or receiving
calls. Additionally:
• Enables distinctly using each Call Appearance in call routing and for managing those calls
independently and concurrently on the same phone.
• Mapping more than one PFK to the same Call Appearance enables multiple calls to that Call
Appearance to be active at the same time. The Call Appearance does not appear busy to the
call route until all the PFKs defined for that Call Appearance are in use. This is similar to call
waiting except the system uses the PFKs to alert and select a new call.
Configuration Example: Busy Receptionist
Requirements: Susan works as a receptionist at a busy office. She gets many phone calls each
hour. She wants to be able to answer each call while minimizing the possibility of any caller
getting a busy signal.
Phone Configuration: She has one Call Appearance defined on her phone. She sets up 8 of her
phone PFKs to map to her phone’s Call Appearance. (She wants to use the remaining PFKs for
other functions).
Discussion: When the first phone call comes in, her phone rings and the first of the Call
Appearance PFKs blinks green. While talking with the first caller, a second call comes in. Her
phone rings again and the second Call Appearance PFK blinks green. She puts the first caller on
hold by pressing the Hold button on her phone and picks up the second caller by pressing the
second Call Appearance PFK. She can continue to put callers on hold and answer new calls. She
terminates calls by switching to another Call Appearance PFK

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Call Supervision Enables supervisors to monitor calls for designated handsets in three modes:
• Barge In
• Silent Monitor
• Whisper
The supervisor presses the Call Supervision PFK, enters an agent extension, and begins
supervising the call. If the supervisor has a BLF PFK for the agent, press the Call Supervision PFK
followed by the BLF PFK to initiate the session. There is no indication to the agent that
supervision is in progress.
Call Supervisors can toggle between Barge In and Silent or the Whisper and Silent modes using
the MUTE function button.
Centrex Flash Enables transferring external calls to external numbers without tying up CO lines connected to
the Allworx server (only available on Allworx 6x, 6x 12, or 48x servers).
Contact Immediately dial or transfer a call to the Allworx User, System, or Public contact number assigned
to the PFK. See “Contacts” on page 23 for more information.
NOTE: The Contact PFK for Allworx users does not provide user status or presence status on 91xx/92xx
phones. To monitor the phone status, use a BLF PFK instead.
Emergency Alert Receive audible and visual alerts whenever making an emergency call from any local or remote
handset on the system.
Headset Turns the Headset on and off (if one is plugged in). When a plugged in headset and the handset
is off-hook, this button toggles the audio between the headset and the handset.
Note: If using an undefined Headset PFK, use the phone speaker button to operate the headset.
Hot Desk Enables users to log in to shared phones, receive calls on that phone, and place calls with the
caller ID. Users can initiate the login using a Hot Desk PFK or by selecting the Hot Desk Login
option from the phone’s Config menu.
Use the Hot Desk PFK for logging into the phone that has the PFK. The PFK is normally solid red
but goes off when a user logs in. Users can still log in to phones that do not have the PFK using
the phones Config menu.
Note: The PFKs configured for phones do not change when a new user logs in. The Hot Desk PFK
and all other PFKs remain as originally configured for the phone.
Line Appearance Monitors the status of an outside line, answers incoming calls on that line, and selects the line for
outbound calls. When setting up this function for this PFK, the user specifies the line.
To enable outside lines available for selection:
• Navigate to Phone System > Outside Lines and go to the Analog (CO) Lines section.
• Select the Analog (CO) Line, and click Modify.
• Go to the Outside Line section, and check the Enable Line Appearance check box.
• Click Update to return to the Outside Lines page.
Unique Allworx Functionality: Allworx has enhanced key-system capabilities relative to SIP
devices and Digital Lines. Any SIP proxy, SIP gateway, or Digital Line (T1) bearer channel can be
made available as Line Appearance selections when enabled on their respective configuration
pages. Through this manner, the Allworx system can present a common key system use model to
all external voice circuit facilities including VoIP trunks going to an ITSP.
Feature Description