Allworx 24x User manual

Allworx
User’s Guide
(Release 6.8.1.x)

-PAGE INTENTIONALLY LEFT BLANK-

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page i
Table of Contents
1 VOICEMAIL ..................................................................................................................................................1
1.1 ACCESSING YOUR MESSAGE CENTER INBOX ...........................................................................................1
1.2 LISTENING TO YOUR VOICEMAIL..............................................................................................................2
1.3 SENDING VOICEMAIL MESSAGES.............................................................................................................3
1.4 CHANGING MESSAGE CENTER SETTINGS ................................................................................................4
1.5 ACCESSING AN OUTSIDE LINE .................................................................................................................6
1.6 PLACING INTERNAL CALLS WITHIN MESSAGE CENTER..............................................................................6
1.7 PLACING INTERNAL CALLS WHEN LEAVING A VOICEMAIL...........................................................................6
2 MY ALLWORX MANAGER...........................................................................................................................8
2.1 ACCESSING MY ALLWORX MANAGER.......................................................................................................8
2.2 LOGGING IN............................................................................................................................................8
2.3 AVAILABLE INFORMATION AND SETTINGS .................................................................................................8
3 MY CONFERENCES..................................................................................................................................11
3.1 MY CONFERENCES ...............................................................................................................................11
3.2 SCHEDULE A CONFERENCE...................................................................................................................14
3.3 JOINING A CONFERENCE .......................................................................................................................14
3.4 CONFERENCE TERMINATION..................................................................................................................15
4 MY EXTENSION.........................................................................................................................................16
4.1 BASIC ROUTING....................................................................................................................................17
4.2 MULTIPLE DESTINATIONS......................................................................................................................19
4.3 MULTIPLE CONNECTION ATTEMPTS.......................................................................................................20
4.4 ON-BUSY ROUTING...............................................................................................................................21
4.5 FOLLOW-ME-ANYWHERE ......................................................................................................................22
4.6 CALLER ID BASED ROUTING .................................................................................................................24
5 MY PRESENCE..........................................................................................................................................25
5.1 CHANGING PRESENCE VIA THE MY ALLWORX MANAGER PAGE ...............................................................25
5.2 CHANGING PRESENCE VIA AN ALLWORXIP PHONE ................................................................................25
5.3 CHANGING PRESENCE VIA THE ALLWORX MESSAGE CENTER .................................................................25

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 1
1.1
1 Voicemail
The Allworx©Message Center provides unified messaging for Allworx users. If you have voicemail, the
Messages light on your Allworx phone will be lit.
Accessing Your Message Center Inbox
There are several ways to access your Message Center Inbox.
• Press the Messages button on your handset.
• If using another user’s handset, press the Messages button, press # and then enter your primary
extension followed by the #.
• Dial 6 followed by your primary extension (6 + ext.) from any handset or Auto Attendant.
• Dial 404 from any handset or Auto Attendant. When calling from other than an internal handset, you
may be prompted for your primary extension.
When prompted, enter your password using the telephone keypad, followed by the # key. If you do not
know your password, see the System Administrator.
If the Allworx server is configured with the Multiple Language Pack feature, the Message Center prompts
can be played in a language other than English. The alternate language can be used by pressing ## when
prompted.
Once logged into the Allworx Message Center, the number of new and saved voicemail and e-mail
messages in your inbox will be announced, along with your current Presence setting. The main Message
Center menu provides the following options:
Keys Function
1 To listen to new voicemail messages
2 To listen to saved voicemail messages
3 To send a message
4 To change your Message Center system settings
5 To listen to email messages (10x only)
6 To skip to playing saved email messages (10 only)
7 To access an outside line (if enabled)
9 or hang up To end your call
These shortcut keys are available while listening to any Message Center menu:
• Press # in any menu to go back to the previous menu.
• Press * in any menu to replay the menu options.

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 2
1.2 Listening To Your Voicemail
From the main Message Center menu, press 1 to hear voicemails then use the following options to
manage your voicemail messages:
Keys Function
1 To reply to this message
2 To forward this message
3 To delete the message
4 To replay this message
5 To play the previous message
6 To play the next message
9 To place a call to the user who left the voicemail
Note: Messages are automatically saved unless you choose to delete them. Option 1 and 9 are only
available if an internal user left the voicemail message.
Shortcut Keys:
The functions above can be performed while listening to any voicemail message by entering a * before the
number (e.g. *1 to reply to a message). The following are additional shortcut keys:
Keys Function
*7 To rewind the message 10 seconds
*8 To advance the message forward 10 seconds
*# To skip to the end of the message
1.2.1 Replying to Voicemail Messages
To reply (leave a voicemail) to an internal user that left a message:
1. After playing the message, select option 1 (or press *1 during message playback) to reply to the
message.
2. The system will prompt you to record a message.
3. When you have finished recording, press the # key.
You will be prompted to complete the process as follows:
Ke
y
Function
1 or hang up To send the message
2 To review your message
3 To change your message

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 3
1.2.2 Forwarding Voicemail Messages
To forward messages in your Inbox:
1. After playing the message, select option 2 (or press *2 during message playback) to forward the
message.
2. The system will prompt you to enter the first extension to which you wish to forward the message.
The system will play the selected user’s name then prompt for the next extension. You can enter
another extension, press 9 to forward the message to every voicemail user, or press the # key to
finish. Repeat this process until all extensions are entered.
3. You will be prompted to record a message to precede the forwarded message.
4. When you have finished recording, press the # key.
5. You will be prompted to complete the process as follows:
Ke
y
Function
1 or hang up To send the message
2 To review your message
3 To change your message
1.3 Sending Voicemail Messages
To record and send a new message to other users or Message Aliases:
1. From the main Message Center menu, press 3.
2. The system will prompt you to enter the first extension or Alias to which you wish to send the
message. The system will play the selected user’s name then prompt for the next extension. You can
enter another extension or alias, press 9 to send the message to every voicemail user, or press the #
key to finish. Repeat this process until all extensions have been entered.
3. You will be prompted to begin recording.
4. When you have finished recording, press the # key.
5. You will be prompted to complete the process as follows:
Ke
y
Function
1 or hang up To send the message
2 To review your message
3 To change your message
Voicemails can be left directly for users without accessing the Message Center. Dial (or transfer a caller to)
3 + extension to leave a message.

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 4
1.4 Changing Message Center Settings
Select Option 4 from the main Message Center menu to change the Message Center settings. The
following are available:
Key Function
1 To change your Presence setting
2 To change the recording of your name
3 To manage your greetings
4 To change the maximum recording time for messages
5 To change your password
* To listen to the choices again
1.4.1 Changing Presence Setting
1. Select Option 1 to change the Presence setting. The current Presence will be announced.
2. Select one of the following options:
Key Function
1 In Office
2 At A Meeting
3 On Vacation
4 On Business Trip
5 At Home
6 Away
7 Busy
1.4.2 Change the Recording of Your Name
1. Select Option 2 to change the recording of your name. The system will play your current name
recording for you to review and offer the following options:
Key Function
2 To change your name recording
3 To review your name recording
2. Select Option 2 to create or change the recording of your name. Listen to the prompts then record
your name. Press the # key when you have finished. The system will offer the following options:
Key Function

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 5
1 To save your name recording
2 To change your name recording
3 To review your name recording
# To cancel changing your name recording
1.4.3 Manage Greetings
Note: Callers can skip your greetings by pressing # during the greeting.
1. Log into the Message Center.
2. Select Option 3 to manage the recordings of your default and Presence greetings.
Key Function
0 To manage your Default greeting
1 To manage your In Office greeting
2 To manage your At a Meeting greeting
3 To manage your On Vacation greeting
4 To manage your On Business Trip greeting
5 To manage your At Home greeting
6 To manage your Away greeting
7 To manage your Busy greeting
Note: The default greeting is used for all presences that do not have a greeting recorded.
3. Select the greeting to be managed. If a greeting has not been recorded the only option available will
be option 1 “To record your {Presence} greeting”. After the greeting has been recorded the following
options are available:
Key Function
1 To save your {Presence} greeting
2 To review your greeting
3 To change your greeting
# To quit without saving your greeting
Note: Be sure to select Option 1 when done to save the greeting.
1.4.4 Change Maximum Recording Time for Voicemail Messages
1. Log into your Message Center Inbox.
2. Select Option 4 to change the maximum recording time for voicemail messages. Your current
message recording time will then be announced.
3. To change the maximum message length, enter a new value between 30 and 120 seconds followed
by the # key.

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 6
1.5
1.6
1.7
1.4.5 Change Message Center Password
1. Log into your Message Center Inbox.
2. Select Option 5 to change your password.
3. Your password must be at least 4 digits long. Follow the prompts to enter and confirm your new
password.
Accessing an Outside Line
If the System Administrator has given you permission to access outside lines from within the Message
Center, you will be able to make external calls by pressing 7 from within from the main Message Center
menu. This permits making calls from off-site locations using the company’s outside lines and Caller ID.
Tips for using this feature:
• Pressing 7 provides a dial tone from which external phone numbers can be dialed.
• Numbers are dialed directly. You do NOT need to dial 9 or 78+PIN before the phone number.
• To disconnect (hang up) the call and return to the dial tone, press *#.
• Once you have connected an external call, if the external party hangs up you will get a dial tone from
which additional calls can be placed.
• To return to the main menu from the dial tone, press * #, and then re-enter your Message Center
password followed by #.
Note: The ability to hang up a call and return to a dial tone using *# is not available for certain
combinations of originating phones and outside lines. See the System Administrator for more
information.
Placing Internal Calls within Message Center
From the main Message Center menu, you can call any internal extension. Dial * plus the extension.
Note: The Message Center audio prompts do not mention this option.
For Example: Mary calls her voicemail from home. She listens to three new messages and then decides
she needs to call John. Mary enters *101 and is immediately transferred to John.
Placing Internal Calls when Leaving a Voicemail
If your call to an internal extension is directed to Allworx voicemail, it is possible to dial any other internal
extension. This is accomplished by dialing * plus the extension. If this is done during the playing of the
user’s outgoing message, the call will be placed immediately. If it is done after leaving a message, the
message will be delivered and then you will be transferred to the extension you dialed.
For Example: Mary calls John’s extension but he is not at his desk so his voicemail answers. Mary decides
she would rather talk to Jim instead of leaving John a voicemail. She dials *102 and is immediately
transferred to Jim’s extension.

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 7
You may want to mention this in your voicemail greeting, to assist callers.
For Example: When Mary is on the road she records her voicemail greeting to say: “Hi this is Mary. I am
traveling today. If you need to speak to someone immediately, please dial *100 now to reach Jack,
otherwise leave a message at the beep.”
Note: Leaving a pause at the end of the greeting gives callers time to enter the extension before the beep.

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 8
2.1
2.2
2.3
2 My Allworx Manager
The Allworx system provides an internal website for users to access system information and configure
certain personal setting. The following items are available:
• My Call Details
• My Conferences
• My Extension
• My Presence
• Directory
• Distribution Lists
• Live Calls Report
• Call Queue Statistics
• Phone Features
Note: Some items in the list above are available as tabs on the main My Allworx Manager page.
Permission is required to access others. See the System Administrator.
Accessing My Allworx Manager
Open a web browser and enter the Allworx server’s LAN address into the address box.
Example: http://192.168.2.254
Note: The server’s address may have been changed by the System Administrator. If the address above
does not work, see the System Administrator.
Logging In
To gain access to additional features and configuration settings:
1. Click the Login button.
2. Enter the username and Message Center password.
3. Select the Submit button.
Available Information and Settings
Some of these are privileged options and must be enabled by the System Administrator.
My Call Details
A list of recent calls with the date, time, incoming or dialed phone number, and Caller ID are listed.

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 9
My Conferences (privileged)
Allows users to schedule conference bridges using the Allworx Conference Center. The System
Administrator can provide permission for individual users to create conferences. See Section 3, My
Conferences, for information regarding the creation and moderating of conferences.
My Extension (privileged)
Displays the path that incoming calls to their extension take, such as to their phone or other phones,
voicemail inbox, or to external numbers (see Follow-Me-Anywhere Calling). The System Administrator can
provide permission for individual users to modify the call routes. See Section 4, My Extension, for
information on call routes.
My Presence
Users can change their presence setting (e.g. In Office, On Business Trip), which controls the routing of
incoming calls to the extension. The presence is visible to other users on the Directory tab of My Allworx
Manager. See Section 5, My Presence, for information on setting the presence.
Directory
Provides a listing of all Allworx users with their extensions and presences.
Distribution Lists
Provides a listing of all company email distribution lists.
Live Calls Report (privileged)
Opens a window showing all currently active calls. The System Administrator can provide permission for
individuals to view Caller ID information.
Call Queue Statistics (privileged)
Provides data on all Allworx call queues. Queue managers should contact the System Administrator for
permission to reset collection of these statistics.
Phone Features
Provides usage instructions for Allworx phone and calling features.

User’s Guide – Release 6.8.1.x
Figure 2.3
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 10

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 11
3 My Conferences
The Allworx Conference Center provides a method of reserving conference bridges provided by the Allworx
server. It also offers password-restricted access to the conference for attendees.
The Allworx Conference Center allows for both scheduled and unscheduled conferences. Unscheduled
conferences are considered unplanned or not previously scheduled using the scheduling feature. Specific
Conference IDs have been designated for the unscheduled conferences. Verify the passwords of the
unscheduled conferences before using with the System Administrator, since a he or she has the ability to
change the passwords.
The Conference IDs for unscheduled conferences are available with the default passwords shown in the
table below.
Server Conference ID Password
6x, 24x 480 480
24x 481 481
24x 482 482
24x 483 483
Note: The Conference Center requires the Conference Center Feature Key. It is not available on Allworx
10x servers.
3.1 My Conferences
Conferences are scheduled using the My Allworx Manager website (See Section 2, My Allworx Manager
for more information).
Select the My Conferences tab. If permission to schedule conferences has been given by the System
Administrator, the add conference link will displayed at the top of the My Conferences table.
Note: If the Conference Center feature has not been purchased or installed, the options will not appear on
the My Conferences tab.
3.1.1 Scheduled / Unscheduled Conferences
Any conferences of which the user is the Creator or Moderator will be listed on the page. When using this
feature for the first time, a message will be displayed stating “You are not the creator or moderator of any
conferences.” Once conferences have been created, the following information will be viewable for each
conference:
• Conference Description – Explanation associated with the conference to identify its purpose.
• Conference ID – Unique numeric identifier, automatically assigned by the system, to be used by
attendees to gain access to the conference.
• Conference Password – Numeric PIN code used to restrict access to the conference for attendees.
• Creator – User who scheduled the conference and has the ability to modify, delete, end the
conference, view statistics, and disconnect participants.

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 12
• Moderator – Can modify, delete, end the conference, view statistics, and disconnect participants. A
user can be a Moderator without having permission to create conferences.
• State
o Active – A scheduled conference that is available to be joined by attendees. It will remain
active until the duration has been reached and all attendees have exited.
o Queued – A conference that has not reached its scheduled start time.
o Expired – A conference that is past its scheduled duration with no attendees in the
conference.
o Cancelled – A conference that was ended by either the Creator or Moderator.
o Enabled – An unscheduled conference that the System Administrator has made usable for
all callers to access.
o Disabled – An unscheduled conference where the System Administrator has restricted
access to any callers.
• Date and Time – When the conference is scheduled to take place. This field is not displayed for
unscheduled conferences.
• Repetition – How often the conference will occur.
The image below shows an example of four conferences:
1. Feature Team Meeting – A conference with two users joined.
2. Quarterly Meeting – A conference scheduled to repeat once a month.
3. Conference A – An unscheduled conference that the user is the Moderator of.
Note: The System Administrator is always the Creator of any unscheduled conferences.
4. Sales Conference – A scheduled conference that is past its scheduled duration. The conference
date and time can be modified to a future time in order to keep the same Conference ID and
password for convenience.

User’s Guide – Release 6.8.1.x
Figure 3.1.1
Note: All expired or cancelled conferences that are older than 30 days will be automatically deleted the
next time the server is rebooted.
3.1.2 Creator / Moderator
The Creator and Moderator of a conference can:
• End an active conference, which will disconnect all members currently logged in.
• Modify a conference.
• Delete a conference.
• View the participants and the time they joined the active conference.
• Disconnect an attendee by selecting the Remove button.
Note: The My Conferences page will not automatically update when new participants join a conference.
Use the refresh page link to update the display.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 13

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 14
3.2 Schedule a Conference
1. Log into My Allworx Manager. (See Section 2.2, Logging In, under My Allworx Manager, for
instructions)
2. Select the My Conference tab then click the add conference link. If the link is not shown, you do not
have permission to create conferences
3. Enter a description.
4. Assign a password to be given to all conference attendees or use the default password provided.
5. Designate a Moderator from the drop down list of current users in the Allworx system. If you do not
want another user to have rights to the conference, choose your own username (Default).
6. Select the month, day, and year the conference is to begin. The default is the current date.
7. Use the drop down lists to modify the start time of the conference. The default time is rounded to the
nearest 5 minutes of the current time to allow a conference to start immediately.
8. Choose the anticipated duration of the conference between 15 minutes and 10 hours. Duration times
are in intervals of 15 minutes.
9. Set the pre-join time, which gives attendees the ability to call into a conference before the scheduled
conference start time. The default is set to 5 minutes.
10. Select how often the conference is to repeat.
• 0 – One time only (Default)
• 1 – Daily
• 7 – Once a week
• 14 – Every 2 weeks
• 21 – Every 3 weeks
• 28 – Every 4 weeks
Note: The conference ID is assigned automatically once the Add Conference button has been selected.
The 6x server only allows for one (1) conference to be active at a time, whereas the 24x allows four (4)
conferences to be active at the same time. The Available times: box on the right side of the page will show
the allowable time frame for scheduling a conference to avoid any conflicts with previously scheduled
conferences by yourself or other users. A list of any conflicting conferences will appear below the add
conference form.
3.3 Joining a Conference
The Conference Center is accessed using extension 408:
• Dial the extension from any internal or remote handset.
• If calling from an outside line:

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 15
3.4
o Dial the extension while in the Auto Attendant
o Have another user transfer the incoming call to ext 408.
Note: If a busy signal is heard when calling extension 408, it is possible that the Conference Center
feature has not purchased or implemented. See the System Administrator for more information.
When the caller arrives to the Conference Center, a welcome message will be played, followed by a
prompt asking for the Conference ID. If the Conference ID is valid (maximum of three tries before
disconnection) and there are available seats (limit of 8 attendees per conference), a prompt will play asking
for the corresponding password. If the password is valid (maximum of three tries before disconnection), the
caller will be placed into the conference.
Any callers currently present in the conference will hear a ding announcing the entrance of a new caller
and a dong when a current member leaves.
Conference Termination
Scheduled conferences are guaranteed to last their full duration and will automatically be extended while
users are still logged into the conference. However, once a conference has gone beyond the scheduled
end time it is subject to termination.
Allworx 6x
A scheduled or unscheduled conference that is currently being used will automatically be terminated when
another conference is scheduled to begin. An unscheduled conference will not be able to terminate a
scheduled or unscheduled conference that is in session. Termination is more probable with the 6x, since
the system only allows for one conference to run at a time.
Allworx 24x
When all conferences are in use, the unscheduled conference with the oldest start time will be terminated
first. If none of the unscheduled conferences are in use (i.e. All conferences being used are scheduled
conferences), the active conference to be terminated will be the one that is the farthest past its scheduled
duration. An unscheduled conference will not be able to terminate a scheduled or unscheduled conference
that is in session.
Note: In order for a conference to be terminated, all four (4) available conferences have to be in use,
whether scheduled or unscheduled.

User’s Guide – Release 6.8.1.x
4 My Extension
The most commonly used routing of a personal extension is to ring the person's phone and if it is not
answered, forward the call to the person's voicemail. However, other special purpose routing is possible in
the Allworx system. Examples of these optional routes are:
• Presence-Specific Routing: When on vacation, forward the call directly to voicemail.
• Multiple Destinations: Ring multiple phones at the same time simultaneously.
• Multiple Connection Attempts: Rings a series of phones when the primary phone is not answered.
• On-Busy Routing: Rings alternate phone when the line is busy.
• Follow-Me-Anywhere: Forward the call to a cell phone or home phone.
• Caller ID Based Routing: Separate call route that is dependant on the Caller ID of the incoming call.
Different call routes can be established for each of the seven (7) user presences. In Office, At A Meeting,
On Vacation, On Business Trip, At Home, Away, and calls received when Busy can be directed to go to
different destinations.
The System Administrator can configure permissions for users to define the routing of their extensions. The
following sections describe how to define the routing for an extension, starting with basic routing.
Figure 4
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 16

User’s Guide – Release 6.8.1.x
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trademarks of their respective owners.
Revised: February 1, 2008
Page 17
4.1 Basic Routing
The building blocks of a call route are the Connection Attempts, Destinations, and Finally route. In the
typical call route mentioned before (ring phone, forward to voicemail), there is one Connection Attempt
where the Destination is the handset of the primary extension and the Finally route is the voicemail inbox.
Each of these building blocks can be changed in My Allworx Manager (See Section 2, My Allworx Manager
for more information).
1. Select the My Extensions tab.
2. Below each Presence there is a section labeled Call Route for calls from all callers. If permission to
change the call routes has been give, then a Modify link will be present towards the right. Scroll to the
desired presence state, and then select the Modify link to the right (See Figure 4).
3. In the Call Routes section, if a connection has not yet been added, click on the add a connection
attempt link. If the First connection attempt is already established, go to the next step.
4. The drop down menu that appears in the First connection attempt section provides a list of Handsets,
User Extensions, Call Monitors, and the Follow Me option. Choose the desired destination.
5. The last step is to configure the Finally route, which is the desired ending for the call if the call is not
answered.
6. Any changes made to the call route of one presence can be assigned to the other presences by
selecting apply these changes to all of my presences check box.
7. Once satisfied with the selections, click the Update Call Route button at the bottom of the page. To
see the button, scrolling down may be required.
8. To switch the extension’s presence, once the call routes have been configured, select the My
Presence tab. Choose the appropriate presence, and then click the Change Presence button.