Allworx 24x User manual

Allworx
User’s Guide
(Release 6.8.1.x)

-PAGE INTENTIONALLY LEFT BLANK-

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page i
Table of Contents
1 VOICEMAIL ..................................................................................................................................................1
1.1 ACCESSING YOUR MESSAGE CENTER INBOX ...........................................................................................1
1.2 LISTENING TO YOUR VOICEMAIL..............................................................................................................2
1.3 SENDING VOICEMAIL MESSAGES.............................................................................................................3
1.4 CHANGING MESSAGE CENTER SETTINGS ................................................................................................4
1.5 ACCESSING AN OUTSIDE LINE .................................................................................................................6
1.6 PLACING INTERNAL CALLS WITHIN MESSAGE CENTER..............................................................................6
1.7 PLACING INTERNAL CALLS WHEN LEAVING A VOICEMAIL...........................................................................6
2 MY ALLWORX MANAGER...........................................................................................................................8
2.1 ACCESSING MY ALLWORX MANAGER.......................................................................................................8
2.2 LOGGING IN............................................................................................................................................8
2.3 AVAILABLE INFORMATION AND SETTINGS .................................................................................................8
3 MY CONFERENCES..................................................................................................................................11
3.1 MY CONFERENCES ...............................................................................................................................11
3.2 SCHEDULE A CONFERENCE...................................................................................................................14
3.3 JOINING A CONFERENCE .......................................................................................................................14
3.4 CONFERENCE TERMINATION..................................................................................................................15
4 MY EXTENSION.........................................................................................................................................16
4.1 BASIC ROUTING....................................................................................................................................17
4.2 MULTIPLE DESTINATIONS......................................................................................................................19
4.3 MULTIPLE CONNECTION ATTEMPTS.......................................................................................................20
4.4 ON-BUSY ROUTING...............................................................................................................................21
4.5 FOLLOW-ME-ANYWHERE ......................................................................................................................22
4.6 CALLER ID BASED ROUTING .................................................................................................................24
5 MY PRESENCE..........................................................................................................................................25
5.1 CHANGING PRESENCE VIA THE MY ALLWORX MANAGER PAGE ...............................................................25
5.2 CHANGING PRESENCE VIA AN ALLWORXIP PHONE ................................................................................25
5.3 CHANGING PRESENCE VIA THE ALLWORX MESSAGE CENTER .................................................................25

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 1
1.1
1 Voicemail
The Allworx©Message Center provides unified messaging for Allworx users. If you have voicemail, the
Messages light on your Allworx phone will be lit.
Accessing Your Message Center Inbox
There are several ways to access your Message Center Inbox.
• Press the Messages button on your handset.
• If using another user’s handset, press the Messages button, press # and then enter your primary
extension followed by the #.
• Dial 6 followed by your primary extension (6 + ext.) from any handset or Auto Attendant.
• Dial 404 from any handset or Auto Attendant. When calling from other than an internal handset, you
may be prompted for your primary extension.
When prompted, enter your password using the telephone keypad, followed by the # key. If you do not
know your password, see the System Administrator.
If the Allworx server is configured with the Multiple Language Pack feature, the Message Center prompts
can be played in a language other than English. The alternate language can be used by pressing ## when
prompted.
Once logged into the Allworx Message Center, the number of new and saved voicemail and e-mail
messages in your inbox will be announced, along with your current Presence setting. The main Message
Center menu provides the following options:
Keys Function
1 To listen to new voicemail messages
2 To listen to saved voicemail messages
3 To send a message
4 To change your Message Center system settings
5 To listen to email messages (10x only)
6 To skip to playing saved email messages (10 only)
7 To access an outside line (if enabled)
9 or hang up To end your call
These shortcut keys are available while listening to any Message Center menu:
• Press # in any menu to go back to the previous menu.
• Press * in any menu to replay the menu options.

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 2
1.2 Listening To Your Voicemail
From the main Message Center menu, press 1 to hear voicemails then use the following options to
manage your voicemail messages:
Keys Function
1 To reply to this message
2 To forward this message
3 To delete the message
4 To replay this message
5 To play the previous message
6 To play the next message
9 To place a call to the user who left the voicemail
Note: Messages are automatically saved unless you choose to delete them. Option 1 and 9 are only
available if an internal user left the voicemail message.
Shortcut Keys:
The functions above can be performed while listening to any voicemail message by entering a * before the
number (e.g. *1 to reply to a message). The following are additional shortcut keys:
Keys Function
*7 To rewind the message 10 seconds
*8 To advance the message forward 10 seconds
*# To skip to the end of the message
1.2.1 Replying to Voicemail Messages
To reply (leave a voicemail) to an internal user that left a message:
1. After playing the message, select option 1 (or press *1 during message playback) to reply to the
message.
2. The system will prompt you to record a message.
3. When you have finished recording, press the # key.
You will be prompted to complete the process as follows:
Ke
y
Function
1 or hang up To send the message
2 To review your message
3 To change your message

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 3
1.2.2 Forwarding Voicemail Messages
To forward messages in your Inbox:
1. After playing the message, select option 2 (or press *2 during message playback) to forward the
message.
2. The system will prompt you to enter the first extension to which you wish to forward the message.
The system will play the selected user’s name then prompt for the next extension. You can enter
another extension, press 9 to forward the message to every voicemail user, or press the # key to
finish. Repeat this process until all extensions are entered.
3. You will be prompted to record a message to precede the forwarded message.
4. When you have finished recording, press the # key.
5. You will be prompted to complete the process as follows:
Ke
y
Function
1 or hang up To send the message
2 To review your message
3 To change your message
1.3 Sending Voicemail Messages
To record and send a new message to other users or Message Aliases:
1. From the main Message Center menu, press 3.
2. The system will prompt you to enter the first extension or Alias to which you wish to send the
message. The system will play the selected user’s name then prompt for the next extension. You can
enter another extension or alias, press 9 to send the message to every voicemail user, or press the #
key to finish. Repeat this process until all extensions have been entered.
3. You will be prompted to begin recording.
4. When you have finished recording, press the # key.
5. You will be prompted to complete the process as follows:
Ke
y
Function
1 or hang up To send the message
2 To review your message
3 To change your message
Voicemails can be left directly for users without accessing the Message Center. Dial (or transfer a caller to)
3 + extension to leave a message.

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 4
1.4 Changing Message Center Settings
Select Option 4 from the main Message Center menu to change the Message Center settings. The
following are available:
Key Function
1 To change your Presence setting
2 To change the recording of your name
3 To manage your greetings
4 To change the maximum recording time for messages
5 To change your password
* To listen to the choices again
1.4.1 Changing Presence Setting
1. Select Option 1 to change the Presence setting. The current Presence will be announced.
2. Select one of the following options:
Key Function
1 In Office
2 At A Meeting
3 On Vacation
4 On Business Trip
5 At Home
6 Away
7 Busy
1.4.2 Change the Recording of Your Name
1. Select Option 2 to change the recording of your name. The system will play your current name
recording for you to review and offer the following options:
Key Function
2 To change your name recording
3 To review your name recording
2. Select Option 2 to create or change the recording of your name. Listen to the prompts then record
your name. Press the # key when you have finished. The system will offer the following options:
Key Function

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 5
1 To save your name recording
2 To change your name recording
3 To review your name recording
# To cancel changing your name recording
1.4.3 Manage Greetings
Note: Callers can skip your greetings by pressing # during the greeting.
1. Log into the Message Center.
2. Select Option 3 to manage the recordings of your default and Presence greetings.
Key Function
0 To manage your Default greeting
1 To manage your In Office greeting
2 To manage your At a Meeting greeting
3 To manage your On Vacation greeting
4 To manage your On Business Trip greeting
5 To manage your At Home greeting
6 To manage your Away greeting
7 To manage your Busy greeting
Note: The default greeting is used for all presences that do not have a greeting recorded.
3. Select the greeting to be managed. If a greeting has not been recorded the only option available will
be option 1 “To record your {Presence} greeting”. After the greeting has been recorded the following
options are available:
Key Function
1 To save your {Presence} greeting
2 To review your greeting
3 To change your greeting
# To quit without saving your greeting
Note: Be sure to select Option 1 when done to save the greeting.
1.4.4 Change Maximum Recording Time for Voicemail Messages
1. Log into your Message Center Inbox.
2. Select Option 4 to change the maximum recording time for voicemail messages. Your current
message recording time will then be announced.
3. To change the maximum message length, enter a new value between 30 and 120 seconds followed
by the # key.

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 6
1.5
1.6
1.7
1.4.5 Change Message Center Password
1. Log into your Message Center Inbox.
2. Select Option 5 to change your password.
3. Your password must be at least 4 digits long. Follow the prompts to enter and confirm your new
password.
Accessing an Outside Line
If the System Administrator has given you permission to access outside lines from within the Message
Center, you will be able to make external calls by pressing 7 from within from the main Message Center
menu. This permits making calls from off-site locations using the company’s outside lines and Caller ID.
Tips for using this feature:
• Pressing 7 provides a dial tone from which external phone numbers can be dialed.
• Numbers are dialed directly. You do NOT need to dial 9 or 78+PIN before the phone number.
• To disconnect (hang up) the call and return to the dial tone, press *#.
• Once you have connected an external call, if the external party hangs up you will get a dial tone from
which additional calls can be placed.
• To return to the main menu from the dial tone, press * #, and then re-enter your Message Center
password followed by #.
Note: The ability to hang up a call and return to a dial tone using *# is not available for certain
combinations of originating phones and outside lines. See the System Administrator for more
information.
Placing Internal Calls within Message Center
From the main Message Center menu, you can call any internal extension. Dial * plus the extension.
Note: The Message Center audio prompts do not mention this option.
For Example: Mary calls her voicemail from home. She listens to three new messages and then decides
she needs to call John. Mary enters *101 and is immediately transferred to John.
Placing Internal Calls when Leaving a Voicemail
If your call to an internal extension is directed to Allworx voicemail, it is possible to dial any other internal
extension. This is accomplished by dialing * plus the extension. If this is done during the playing of the
user’s outgoing message, the call will be placed immediately. If it is done after leaving a message, the
message will be delivered and then you will be transferred to the extension you dialed.
For Example: Mary calls John’s extension but he is not at his desk so his voicemail answers. Mary decides
she would rather talk to Jim instead of leaving John a voicemail. She dials *102 and is immediately
transferred to Jim’s extension.

User’s Guide – Release 6.8.1.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corp. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: February 1, 2008
Page 7
You may want to mention this in your voicemail greeting, to assist callers.
For Example: When Mary is on the road she records her voicemail greeting to say: “Hi this is Mary. I am
traveling today. If you need to speak to someone immediately, please dial *100 now to reach Jack,
otherwise leave a message at the beep.”
Note: Leaving a pause at the end of the greeting gives callers time to enter the extension before the beep.