Allworx 24x Installation guide

Allworx® 24x Overview
Thousands of SMBs have made the smooth, risk-free VoIP transition with Allworx — the only solution
that combines the features, reliability and price of traditional systems with the benefits of VoIP.
Allworx®24x Overview
Award-winning phone systems for small and medium businesses
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Phone Systems
• FullPBX&KeySystem
• PresenceManagement
• Multi-siteIntegration
• UnifiedMessaging
• VoiceOverInternet
IP Phones
• CustomizableFeatures
• High-FidelityVoice
• PowerfulConferencing
• ConnectAnywhere
• BuilttoLast
SoftwareFeatures
• CallAssistant™
• CallQueuing™
• ConferenceCenter™
• InternetCallAccess™
• DualLanguagePack

It’s true! Small and medium businesses can have it all!
Designedforcompanieswithupto150users,theAllworx24xsystemisanall-in-one
communication system integrating a feature-rich phone system, advanced IP phones and
powerful software features that can substantially improve your company’s productivity
whilesavingyouon-goingmonthlycosts.TheintegratedT1/PRIcapabilityprovides
morecostsavingsandreliabilitythananyotherofferintheindustry.TheAllworx24x
is the only system with multiple built-in connections:
Traditional phone lines
T1/PRIcircuitforvoice
EthernetorT1forISPdataservice
Page 2, Allworx 24x Overview
9212IPPhone
24xPhoneSystem

Allworx is the answer!
Many companies make the claim that they are the best or the easiest, but
few can back up these claims. Allworx makes it easy to see why it is the
only right choice for your business.
More savings for you
Allworx is priced right — your savings will be equal to or greater
than any other fully-featured VoIP communication system.
Lowest expansion cost —with no need for gateways,
expansion cards or other third-party products, Allworx
has the lowest total cost over the life of the system.
No hidden charges — Allworx pricing is
straightforward and uncomplicated.
Internet calling saves you money — with our Internet
CallAccess™option, calling between sites is free and
saves additional money by switching to an ITSP for
telephone service.1,2
Instant remote access —remote users connect
instantly using ordinary broadband connections and
without extra hardware, software or cost.
No per-seat software charges — software options
have one-time fees with unlimited users.
No compromising on features
Allworx is the only analog, VoIP and data system available with
a complete feature set for small businesses.
Same features, same operation — calls continue to work
like your traditional phone system, so the switch to an Allworx
system is transparent to users.
Analog and VoIP — add VoIP and keep some analog lines
for911use.
New features—callerIDbasedrouting,ndme/followme
calling, unified messaging and more.
Enhanced conference calling — with the Allworx
ConferenceCenter™option,yougettheamazingpoweroffour
eight-seat conference bridges.
Flexible voice and data access — no other system offers
built-inconnectionstotraditionalphonelines,T1/PRI,and
EthernetorT1forISPdataservice!
Transition at your own pace
New technology can be daunting. That’s why Allworx gives you
the largest set of traditional telephone capabilities of any VoIP
solution in its class! Now you can simultaneously use both analog
and VoIP phone connections as you control the pace of your
transition to new technology.
You control when to use VoIP—theT1/PRIandanalog
port capabilities in the base configuration allow you to control
the move to VoIP … so you can do it without disrupting your
business operations.
You control when to add features —power features
likeCallQueuing™,multi-sitecalling,CallAssistant™and TAPI
are activated via easy software keys … add them as you
need them.
It’s got to be easy
Whether you are installing a single site or linking together
multiple offices and remote users, no other system comes close
to providing the simplicity and speed of installation.
Easiest to use — a choice of Allworx phones with ample
buttons means you can replace what you have today, and
makes the Allworx system the easiest to use and administer.
Easiest to grow — add phones without costly software or
installation charges in hours, not days.
Simple transition — it’s easy to learn the new system
without skipping a beat.
Multi-site/remote users — connecting sites across town or
across the country has never been easier — or as seamless.
Easiest access to Internet calling —multiple service
providers to choose from.
Keyadvantages for businesses
Allworx 24x Overview, Page 3

Phone interface
• 150userextensions(e.g.,individuals)with
voicemailand150systemextensions(e.g.,
conferencerooms)withoutvoicemail.Basesystem
comesconfiguredforupto24usersand24system
extensions.Optionalsoftwareupgradesavailable
for25–48users/extensions,49–100users/
extensionsand101–150users/extensions.
• PrimaryRateISDN(PRI)linesupportedonT1
interfacefor23digital“B”channelsviaT1-A
interface.
• ISDNswitchtypesforPRI:4ESS,5ESS,DMS-100,NI-2.
• ThreeRJ-11dedicatedloop-startFXOports
supportingCO(CentralOffice)lines,expandable
to21withAllworxPx6/2Expanders.1
• Fivestandard,dedicatedRJ-11FXSportsfor
analogphoneorfax,expandableto11with
AllworxPx6/2Expanders.1
• SupportsSIP2.0(SessionInitiationProtocol)
for VoIP.
• AllworxsupportsbothanalogandVoIPphones.
AllVoIPphonesareconnectedontheLocalArea
Network(LAN).
• Faxmachinesupport—doesnotrequireanewCO
line;systemautomaticallyutilizesthetrunkfor
outgoing calls when not in use.
• PowerFailPhonePortforadedicatedanalog
phone ensures connectivity during power failure.
• Industrialstrengthsurgeprotectionbuiltintoall
analog ports.
• TAPIcompliant—includedforalluserswithCall
Assistant license.
• EachAllworxhandsetcanhaveitsownDirect
InwardDial(DID)inboundandoutbound
information.
• 3-WayCalling—eachAllworxphoneonthe
network can support its own three-way call.
• SeamlessintegrationwithCallAssistant.
• “Park”and“Hold”buttonsonthehandset.
• Fastandsimplenavigationofscrollable
phone menus.
Auto attendant
• Nineuniqueautoattendants.
• Time-dependentAutoAttendantroutingoptions
for day and night mode business hours.
• CompatiblewithMusic-On-HoldandOverhead
Paging systems.3
• Autoattendantcanbefullycustomized.
Internet Telephony Service
Providers(ITSP)2
• ConnecttheAllworx24xtoanITSPanddrastically
reduce phone charges.
• SupportsbothITSPandtraditionalphonelines
(CentralOfficelines)simultaneously.
• Applydifferentdialingrulestodifferenttelephone
services(i.e.,ITSPvs.localtelephonecompany).
• SIPCallAppearancefunctionalitywithincoming
and outgoing VoIP calls.
• Allworx24xiscompatiblewithvariousITSPs.2
Multi-site calling1
• EachAllworx24xcanconnecttootherAllworx
units — supports up to 99 other sites.
• CallsbetweenofficesarefreeovertheInternet—
no ITSP required.
• Callscanbeseamlesslytransferredbetweensites.
• VPNconnectionnotrequired.
• Multi-siteextensionsallowsbusinessestosetup
anduseaunique3-digitor4-digituniformdialing
plan across Allworx servers.
Presence management
• Eachphoneusergetssevenuniquephone
presences(InOffice,AtAMeeting,OnVacation,
OnBusinessTrip,AtHome,Away,Busy).
• CurrentpresenceisdisplayedonAllworxphones
and built-in My Allworx Manager site for other
users to see.
• Callroutingstructurecanbechangedbythe
Allworx System Administrator via the system
softwareorbyauthorizedusersovertheInternet
via My Allworx Manager.
• Usercan“toggle”betweenpresencesettingsvia
Allworx phone display, voicemail or My Allworx
Manager site software.
• Eachpresencesettinghasitsowncallrouting
structure that can be changed at any time.
• Userscanrecordaseparatevoicemailgreetingfor
each of their presences.
 Unifiedmessaging
• Receive,reviewandrespondtoallemailand
voicemail in one InBox.
• Listento,forwardanddeletevoicemail
messagesviaPC.
• Supportsandconsolidatesmultipleemailaccounts
and phone extensions per user.
• SupportsvoicemailnotificationtocellularSMS
text messaging services.
• CompatiblewithanyPOP3orIMAP4emailclient.
Off-SiteCallingaccess
• MakeoutboundcallsthroughtheAllworxsystem
by calling into your voicemail from anywhere.
• Authenticationpreventsabuse.
• Off-siteAccesscallsleveragethecompany’s
CallerIDinformationandlocalsystemphonelines
(analogorSIP).
• Callinformationistrackedforcalldetailreports.
• Tomakemultiplecalls,externaldialtonereturns
after recipient hangs up.
Voicemail
• ReceiveSMStextmessagealertsonyourcellphone
when voicemail is left at the office.
• Escalateyourtextmessagealertstomultiple
mailboxes and email addresses.
• 1000hoursofvoicemail—virtuallyunlimited
voicemail capacity.
• ListentoandmanagevoicemailinyouremailInBox
or over the phone.
• Replytovoicemailwithemail;includevoicemailin
outgoing email message as an attachment.
• Voicemailsareautomaticallypurgedfromphone
when managed from email InBox.
• 16-portvoicemailsystem;dateandtimestamping.
• Messagescanbelistenedto,saved,deletedor
forwarded to another extension.
• Directaccesstovoicemailfromonandoffsite.
• MessageWaitingandNewCallindicators
supported through Allworx phones.
• VoicemailscanbesenttoanyPOP3orIMAP4
email client.
• Onephonecandisplaymultiplevoicemail
indicator lights to other mailboxes.
 Follow-Me-Anywherecalling
• Routingcansimultaneouslyfollowmultiple
phones, including outside lines and cell phones.
• Eachofthesevenuniquephonepresencesfor
each user has its own routing rules and filters.
• IncomingCallerIDcandrivedifferentcallroutes.
 Remoteusers
• RemoteIPphoneusersconnecttoAllworx24xvia
Internet.6
• Remoteplug-and-playwithAllworxVoIPphones.
• Afterinitialsetup,remoteAllworxphones
connecteasilytoAllworx24xwithminimaluser
intervention.
• RemoteAllworxphonescan:
– beprogrammedfrommainoffice
– receivecallsfromqueue(s)
– useIntercomfeature
– accessmainoffice’slocalphonelinefromany
location(callfromoverseasatlocalrates)
– operatewithoutadditionallicenses
– accessallothermainphonefunctions
(DirectStationSelection,BusyLampField,
LineAppearances,CallAppearances,SIP
Appearances,Queues).
• Non-Allworxphoneswillwork,dependingonthe
type of phone used.5
The24xincludesaKey/PBXsystemthatoffersexibility,expandability
and an unbelievable feature set.
Phone system
Page 4, Allworx 24x Overview

Industry compatibility
• CompatiblewiththirdpartySIP2.0compliantendpoints,
including phones, gateways and wireless devices.
• SupportsG711andG729endpointconnections.
• CompatiblewithITSPs(InternetTelephony
ServiceProviders).2
• SupportsSIP2.0(SessionInitiationProtocol).
Security
• OutboundcallcontrolwithPINcodesand
system-wide blocking.
• Passwordprotectionatbothuserand
administration levels.
• Calldetailreportingofallphonesystemactivity
with easy export to Microsoft Excel or any standard
spreadsheet program for further analysis.
• Systembackupandrestore—automaticallysaves
configuration attributes, voicemail and email messages.
“Allworx will save us several thousand dollars
during the first year alone.”
Alex Zapesochny, President and COO, iCardiac Technologies
Allworx 24x Overview, Page 5
– Audited outside line
access
– Callblocking
– Callforwardandtransfer
– Callhold
– Callmonitors
– Callparkandretrieve
– Callpickup
– CallQueuing1,4
– Callrouting
– Callwaiting
– CallerID
– Dialbynameorextension;
dial from directory
– Distinctivering
– Donotdisturb
– Externalcallrouting
– Flexiblenumberingplan
– Huntgroups
– Internalextension
distinctive ring
– Multiplelineaccess
– Overheadpaging3
– Parkingorbits
– Programmableparked
calls
– Privatelines
– Redial
– Speeddialing
– TAPIsupport—
automatic dialing1
 Highendcallingfeatures
• Fourbuilt-ineightseatconferencebridges.1
• EachAllworxphonecansupportitsownthree-wayconferencecall.
• Programmabledialingplansrouteyourcallstothelowestcostlongdistanceprovider.
• Broadcastmessagecapability—internalorexternaldistributionlists.
• OneTouchDay-NightModePFKButtonallowsuserstotogglebetweendayandnightmodes
at the press of a button.
• ADualLanguagePackisavailableinEnglishandCastilianSpanish.
• Powerfulcallcontrolfunctions,including:
• Reportsofallcallsmadeandreceived
on an extension.
• Add,modify,deleteandview
conference calls.
• Changepresencesetting.
• Directorylistingsofeachextensionon
the system — including users, system
extensions, speed dial numbers and
remote user’s extensions.
• Eachuser’scurrentpresencesetting
and email address.
• Listingofeveryemaillistonthesystem
as well as all of its members.
• Livereportsofallactive,parkedandqueued
calls occurring on the system.
• Detailedreportsoneachqueueinthesystem
show the number of calls that queue has
received and serviced, the average time taken
to service each call in that queue and more.
• Listingofallkeypadfunctionsofthephone
as well as instructions on how to perform
other functions such as transferring a call and
setting up a conference call.
My Allworx Manager
TheAllworx24x—apowerfulandexibleIP-basedtelephonesystem—hasanintuitiveandeasy-to-
useWeb-basedinterface.EachAllworx24xcomesstandardwiththe“MyAllworxManager”webportal
that allows users to manage their extension and access important information pertaining to their system.

 Hardwareinterfaces
• DedicatedinterfaceforRFC-1662PPPInternet
connectivityonT1-B.
• OneRJ-4510/100Base-TWANportforInternet
connectionfromDSL,cablemodemorT1.6,7
• OneRJ-4510/100Base-TLANEthernetport.
• OneRJ-4510/100Base-TDMZEthernetport.
• ThreeRJ-11dedicatedloop-startFXOports,
expandableto21withAllworxPx6/2Expanders.1
• FiveRJ-11dedicatedinternalFXSports,
 expandableto11withAllworxPx6/2Expanders.1
• OneRJ-11PowerFailanalogphoneconnector.
• One3.5mmminijackforOverheadPaging3and
Music-On-Hold.3
• DoorReleaseRelay.
• OverheadPagingAmpControl.
Electrical and regulatory
information
• Linevoltage:120VAC.
• Frequency:60Hz.
• Typicaluse:12W.
• Environmentalconditions:0–40°C,
15–90%RH,non-condensing.
• ULlisted.FCCClassB
Networking
• PublicWANinterfaceandfullysecuredLANsubnet.
• Emailserver—POP3,IMAP4andSMTPemail
standards supported.
• Webserver—IntranetandInternetwithHTTPand
FTPfunctionality.
• Built-incompanyInternetandIntranetsite.
• DHCP(DynamicHostConfigurationProtocol)server
toLAN.
• DHCPclientsupportonWANPort.
• FullyintegratedDNS(DomainNameServer).
• TCP/IProutingsupportbetweenLAN/WAN.
• PPPoE(Point-to-PointProtocoloverEthernet)
capability on WAN Port.
• Supportsclassfulandclasslessrouting.
• SupportsuseofexternalSMTPSmartHostfor
routing email.
• Networkinstallationtools:
– DHCPServerDiscoveryToolidentifiesIP/MAC
addressesofallotherDHCPserversontheLAN
– TraceRouteToolmapsthepathspacketstake
through the network.
 Fullrouterandfirewall
• SPI(StatefulPacketInspection)firewallsecurity.
• NAT(NetworkAddressTranslation)mode.
• Networkportforwardingcapability.
• Ethernet-basedWANaccessdirectfromDSLor
cable modem.
• StaticIP,DHCPclientorPPPoEsupportonWANPort.
• DMZ(DemilitarizedZone)modetoprotect
WAN interface — stealth and normal modes.
• SIPProxyregistrationservicesprovided
through Allworx.
• FullyfunctionalSPIfirewall/routerbetweenLAN
and WAN.
• Standarddataroutercapability.
• Systemadministrationsoftwareallowsyou
to set routing tables.
 Sizeandweight
• 17×1.75×12inches(43.2×4.4×30.5cm).
• Weight:9.5lbs.
• Fits19-inchrack;table,rackorwallmountable.
 Remoteofficeandmulti-sitecalling
• Noadditionalsoftwareorhardwareisrequiredfor
Allworx phones to work as remote phones.
• Connectupto100Allworxsystemsfor
multi-site calling.1
 Connectivityoptions
• AllworxPx6/2Expander.1
• AnalogandVoIPphones.1,3
• AnalogStationGateways.3
• COLineExpansionUnits.3
• Music-On-HoldDevices.3
• NetworkSwitches.3
• PoweroverEthernetSwitches.3
• UninterruptiblePowerSource(UPS).3
• VirtualPrivateNetwork(VPN).3
Software options
• AllworxCallAssistant™ . 1
• AllworxCallQueuing™ . 1
• AllworxConferenceCenter™ . 1
• AllworxInternetCallAccess™ . 1
• TAPI(bundledwithCallAssistant).1
• DualLanguagePack.1
DoorRelease
Relay/SerialPort
T1/PRIInterface
Drive
Activity
LED
USBPort
RJ-4510BaseT/100BaseTX
Auto-SensingAuto-MDI/
MDIXLocalAreaNetwork
Ethernetport(LAN)
RJ-4510BaseT/100BaseTXAuto-
SensingAuto-MDI/MDIXWideArea
NetworkEthernetport(WAN)
DMZPort
PowerLED–
Indicates system
start up activity
Power switch
Pressandrelease–
Normal shutdown
within a few
seconds.
Pressandhold–
Forcedshutdown.
FiveRJ-11FXSportsforinside
extensions(Ports4–8)
ThreeRJ-11loop-start
FXOforcentraloffice
connection(Ports1–3)
RJ-11PowerFail
analog phone
connector
3.5mmstereo
audiominijackfor
music-on-hold and
overhead paging
Hardwarespecications
Page 6, Allworx 24x Overview

Allworx provides software feature options to help your business
increase its productivity, efficiency and customer response.
Software features
Allworx 24x Overview, Page 7
 CallAssistant™ 1,4
• Liveansweringposition.
• Softwaretool;worksinconjunctionwithany
Allworx phone.
• Allkeycallingfunctionsavailableviasoftware—
answer, release, hold, transfer, park, etc.
• Viewstatusofallusers.
• Manageoutsidelines,autoattendants,queues,
parked calls, monitors, etc.
• RecordcallsdirectlyfromtheAllworxCall
Assistant. Active calls can be recorded by a simple
clickinyourCallAssistantToolBar.
• CallHistoryscreenallowsuserstorecordincoming
andoutgoingcallswiththeCallAssistantandquickly
redial those contacts at the touch of a button.
InternetCallAccess™1
• InternetCallAccessusingSIPprotocol:
 –Multi-siteconnectivity
 –UsersaccessAllworxVPNthroughMicrosoft’s
NetworkConnectionTool.
• Multi-sitecallingdoesnotrequireanITSPservice.
• Thisoptionisrequiredwhenyouwanttocall
directly between multiple Allworx sites or connect
the Allworx to an ITSP.2
CallQueuing™ 1,4
• Tenqueuessupportedwithupto32callsacross
all queues.
• Upto16callsavailableforeachqueue.
• Customizablequeuemessages.
• Viewcontinuouslyupdatedqueuestatusonyour
PC(numberinqueue,longestwaittime,average
waittime).
• CallDetailsReportavailable—exporttoMicrosoft
Excel for further analysis.
• Allphonesringwhencallerisinqueue,firstoneto
answer gets caller.
• Remoteuserscanparticipateinqueue.
• Eachphonecanbesettoringafter:
– Xnumberofcallersinqueue
– Caller(s)havewaitedlongerthanXseconds.
• Phonescananswermultiplequeues.
VirtualPrivateNetwork(VPN)1
• VPN(VirtualPrivateNetwork)1— P P T P
(Point-to-PointTunnelingProtocol)security.
• PPTP-basedVPNforupto16simultaneoususers.1
• OneVPNlicensecomesstandardforthesystem
administrator.
• AccessAllworxremotelyviaVPNandgetfull
functionality(email,directory,etc).
ConferenceCenter™1
• Fulladministrativeviewofusersandconferences.
• Setupconferencecalls24/7.
• Secureconferencingoption—IDandPassword
protection.
• Centralizedschedulingandmoderationofcalls.
• Easy-to-usegraphicaluserinterface.
• SeamlessintegrationwithAllworxsystemsand
phones.
• Quickandeasyinstallation.
• Abilitytocreaterecurringconferencecalls.
System Software
My Allworx Manager
• AllworxautomaticallygeneratesacompanyIntranet
site containing web pages with access to shared
folders, phone extensions, user’s current presence
status, company directories, call queue statistics,
user’s conferences and other useful information.
24x 4 8 •
6x 1 8 •
Allworx
System
Conference
Center(s)
Seats per
Conference
3-way
Conference
Conference Center capability by system

2
2IP
Phones
1
1Phone
Systems
3
3Software
Features
DualLanguagePack1
Howitworks
AIncoming call enters New
York location via phone
lines or VoIP.
B Callisansweredinternally
viaPBXorKeyfunctions,or
routed to remote location.
C Callisroutedtoremote
userinCaliforniaaccording
to user’s presence
management settings.
Supports VoIP,
traditional phone lines
andT1/PRIwirecircuits
Useanalogand
VoIP phones
PBXand/orKey
system features
Nine built-in
auto attendants Four(4)eight-seat
conference bridges1
Internet access
High-FidelityVoice
Presence
management
Automated
back-up
CallAssistant™1
live answering
position software
Internet
CallAccess™1
CallQueuing™1
D Californiausertransferscall
to office site in Australia,
who then conferences in
additionalusers(localor
remote).
E TheAllworx24xhandlesthe
entire process in a manner
transparent to the caller,
and because calls are sent
via the Internet there are no
long distance charges.*
ConferenceCenter™1
Allworx24xsystem
Virtual Private
Network(VPN)1
Computers,servers
&peripheraldevices
IP Phones
Site 1 — New York office
Local
telephone
service
Internet*
Data
&voice
Remote user (California)
IP Phone
NATFirewall
Laptop,printer&
peripheral devices
Data
&voice
*ConnectAllworxtoanITSPtosaveonlongdistancecalls,
and to an ISP for Internet access.2
A
B
C
Site 2 — Australia office
Computers,servers
&peripheraldevices
IP Phones Local
telephone
service
D
E
Data
&voice
24
24
1. SoldasanAllworxoption.
2.ContactAllworxoryourauthorizedresellerforalistofAllworx-certifiedITSPs;feesmayapply.
3.Soldasathird-partyadd-on.Third-partyproductsmaybepurchasedfromanAuthorizedAllworxReseller.
4.RequiresAllworxVoIPphones.
5.Non-AllworxVoIPphoneswillwork,butmayneedadditionalequipment(i.e.firewall,ATAdevice).
6.InternetaccessrequiresacompatibleInternetServiceProvider,feesmayapply.
7.Third-partyT1gatewaysoldasanoptionfromanAuthorizedAllworxReseller.
 Footnotes
300MainStreet•EastRochester,NY14445•TollFree1-866-ALLWORX•585-421-3850•www.allworx.com
P/ N: 8520099-05 © 2008 Allworx Corp, a wholly owned subsidiary of PAETEC Holding Corp. All rights reserved. All other names may be trademarks or registered trademarks of their respective owners.