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REPLACING AND DISPOSING OF BATTERIESLIMITED 3 YEAR WARRANTY
Thank you for choosing an Alpine product! We aim to please with our wide range of products including
Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the
highest quality materials. In the event that we have not achieved our usual standard of excellence,
we will repair or replace, at our discretion, within the warranty period. A valid proof of purchase, with
the purchase date clearly indicated, must be provided. Photos of defective merchandise will also be
required to help distinguish the actual cause of the defect. Please read below for a detailed description
of warranty coverage.
Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage
that allows water to freeze within a product may cause damage, is considered negligence, and
will not be covered under this warranty. The use of “hard water,” and/or caustic cleaners, can
affect the painted or other nishes. Failure to keep the unit clean, and use of such additives/
cleaners, will also void the warranty. Please note: for fountains, it is normal for some splashing
to occur and protecting the immediate surfaces is not the responsibility of Alpine Corporation.
Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up using
standard paint. The paint is designed to protect the entire nish against breakdown of color.
As with any product, all nishes with time will gradually fade and discolor. The warranty will
only cover against severe or complete fading, within the rst year from date of purchase, with
the above exclusion.
Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you purchased
the product. If that is not an option, you can contact Alpine Corporation at www.alpine4u.
com. When contacting Alpine Corporation, you must be prepared to show proof of purchase,
provide photographs and any other information needed to validate your claim. This may be
necessary to distinguish between a partial or complete replacement of a defective product.
The warranty does not cover any items with multiple parts; the warranty will ONLY cover the
individual component of the unit/item that may be defective. Replacement parts can be made
available to a consumer through the original selling party, or an approved parts retailer. If this
is not an option, contact our customer service department. Item is covered under three year
limited warranty from the date of purchase. If your purchase was after our 30-day grace
period, payment information will be requested for shipping, tax and duty charges.
Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to:
1. Inadequate care and/or neglect
2. Environmental and/or natural elements
3. Immersion in water, unless specied
4. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modications have occurred. This includes any and/or all defects arising out of
freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives
such as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover
any additional charges or installation, removal, disposal and/or shipping costs or consequential damage
associated with any warranty claim.