Altigen MaxCommunicator User manual

MaxCommunicator™
Manual
MAX Communication Server
Release 6.5 Update1
12/2009 4503-0001-6.5 Update1

WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.,
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc., has designed security features into its products, it
is your sole responsibility to use the security features and to establish
security practices within your company, including training, security
awareness, and call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc., will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc., License Agreement.
AltiGen Communications, Inc.
410 East Plumeria Dr.
San Jose, CA 95134
Telephone: 888-AltiGen (258-4436)
Fax: [phone]
E-mail: [email protected]
Web site: www.altigen.com
TRADEMARKS
MAX Communication Server, MaxAdministrator, MaxCommunicator,
MaxAgent, MaxSupervisor, MaxInSight, MaxOutlook, MaxCall,
Enterprise Manager, AltiServ, AltiLink, AltiConsole, VRPlayer,
Zoomerang, IPTalk, Alti-Mobile Extension, InTouch Dialer, AltiReport,
and SuperQ are trademarks or registered trademarks of AltiGen
Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 2009. All rights reserved.
Part Number 4503-0001-6.5 Update1

MaxCommunicator Manual iii
Contents
CHAPTER 1
About MaxCommunicator . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
New in Release 6.5 Update1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Microsoft Outlook and Outlook Express Support . . . . . . . . . . . . . . 2
ACT!/GoldMine® Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CHAPTER 2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing MaxCommunicator on a Client System . . . . . . . . . . . . . . 6
Uninstalling MaxCommunicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Automatic Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Downgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 3
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Version Mismatch Dialog Box. . . . . . . . . . . . . . . . . . . . . . . . . . 10
Logging In Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
IP Extensions Using IPTalk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
When Connection Is Broken . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Overview of the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Click a Number to Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . 13
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Toolbar Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call Information Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Tabbed Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Changing Activity Status and Recording Activity Greetings . . . . 17
Turning Do Not Disturb On and Off . . . . . . . . . . . . . . . . . . . . . . . 18

iv MaxCommunicator Manual
Minimizing and Exiting MaxCommunicator . . . . . . . . . . . . . . . . 18
Shrinking MaxCommunicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Windows Tray Phone Icon . . . . . . . . . . . . . . . . . . . . . . 19
Searching in the Tabbed Windows . . . . . . . . . . . . . . . . . . . . . . . . 19
Customizing the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CHAPTER 4
Handling Calls with MaxCommunicator . . . . . . . . . . . . . . .25
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Dialing Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Shortcut-Key Dialing and Smart Tag Dialing . . . . . . . . . . . . . . 27
Dialing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Station Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
MeetMe Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Working in the MeetMe Conference Window. . . . . . . . . . . . . . 35
Creating a Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
E-mailing a Meeting Invitation . . . . . . . . . . . . . . . . . . . . . . . . . 40
Starting and Stopping a Meeting . . . . . . . . . . . . . . . . . . . . . . . . 41
What the MeetMe Conference Host Can Do . . . . . . . . . . . . . . . 41
Continuing a Meeting Beyond Its Duration Time . . . . . . . . . . . 42
Joining a MeetMe Conference . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Recording on Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Dealing with Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Save at Remote Server or Export Locally . . . . . . . . . . . . . . . . . 46
Deleting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Returning a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Attaching a Note. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Forwarding Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

MaxCommunicator Manual v
Monitoring the Activity of Other Extensions . . . . . . . . . . . . . . . . 48
Choosing Extensions to Monitor . . . . . . . . . . . . . . . . . . . . . . . . 48
Reading the Monitor List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Calling or Picking Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Viewing the Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using the Contacts Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
CHAPTER 5
Configuring Your MaxCommunicator . . . . . . . . . . . . . . . . .53
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
One Number Access (ONA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Before You Set Up ONA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Setting Up One Number Access. . . . . . . . . . . . . . . . . . . . . . . . . 60
Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Working with Voice Mail Groups (Distribution Lists) . . . . . . . 63
Working on Voice Mail Group Lists . . . . . . . . . . . . . . . . . . . . . 64
Call Alert Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Voice Mail Play Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
CRM Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Tab Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Theme Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
IPTalk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
CHAPTER 6
Using MaxCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Logging in to MaxCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
The MaxCall Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Using a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Recording a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Reviewing a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

vi MaxCommunicator Manual
CHAPTER 7
MaxCommunicator in Microsoft Office Communicator . .77
Installing MaxCommunicator for OCS . . . . . . . . . . . . . . . . . . . . . 77
Using MaxCommunicator in Office Communicator . . . . . . . . . . . 78
Calling an Extension from Office Communicator . . . . . . . . . . . . . 82
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Errors and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Troubleshooting IP Connectivity from a Remote Location. . . . 84
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

MaxCommunicator Manual 1
Overview
C HAPTER 1
About MaxCommunicator
MaxCommunicator is call management software for the general desktop
PC user. It runs with the MAX Communication Server ACC or ACM
system. MaxCommunicator users can access, configure, and perform
several of the system’s PBX functions directly from the desktop, including
call handling, call forwarding, voice messaging, extension monitoring,
conferencing, and One Number Access.
In addition, MaxCommunicator integrates with Microsoft Outlook and
OutlookExpress,ACT!,andGoldMine®forcallerscreenpopsand dialing
out from these applications.
New in Release 6.5 Update1
The following features are new in Release 6.5 Update1:
•Dialing Using Smart Tags—Phone numbers that appear in Internet
Explorer and Microsoft Office programs can be dialed through your
active MaxAgent/MaxCommunicator/MaxOutlook by either clicking
an icon (in Internet Explorer) or choosing Dial by MaxClient from a
Smart Tag (in Microsoft Office programs). Requires configuration on
the MaxAgent/MaxCommunicator/MaxOutlook’s Configuration >
General screen and in each Microsoft Office program.
•Dialing Using Shortcut Keys—You can select a phone number from
any window, for example, Internet Explorer, Microsoft Word, Excel,
Notepad, and so on, and then dial that phone number by pressing two
or three keys you define for this task. Requires configuration on the
MaxAgent/MaxCommunicator/MaxOutlook’s Configuration >
General screen (Select-n-Dial option).
•Automatic Dialing—Any phone number you dial using a Smart Tag
or the Select-n-Dial method can be dialed automatically, or you can
choose to simply have that phone number put in the dialer box.
Configure this option on the Configuration > General screen.

2MaxCommunicator Manual
•MaxCall—Allows you to hand over an outgoing connected call to the
MAXCS system so that it can play a pre-recorded message to the call,
for example a marketing campaign script. This frees your extension to
make the next call. This feature is available on the MaxCall tab. A
MaxCalllicensemustbeassignedtoyourextensionbeforeyoucansee
the MaxCall tab.
Microsoft Outlook and Outlook Express
Support
MaxCommunicator 6.5 Update1 supports Microsoft Outlook 2003 and
2007, allowing you to obtain phone numbers to dial from a Microsoft
Contact list. MaxCommunicator also lets you see the incoming calls that
have a matching record in the Contact list.
You must set up the Outlook Contacts list prior to using this feature.
ACT!/GoldMine® Support
MaxCommunicator 6.5 Update1 supports ACT! 2006, 2007, 2009, 2010
and GoldMine® 6.5, 6.7, and 7.0 contact management software, allowing
you to obtain phone numbers to dial from the ACT! or GoldMine® contact
database list. MaxCommunicator also lets you see the matching record
from the contact database list of the incoming calls.
Note: Before ACT! can work with MaxCommunicator, you MUST
install the ACT! Plugin.
Note: ACT! and Goldmine are not supported in MaxCommunicator for
OCS, described in “MaxCommunicator in Microsoft Office
Communicator” on page 77.
Licensing
The following AltiGen licenses are required:
• MaxCommunicator requires a MaxCommunicator seat license for
each user, or a MaxCommunicator session license.
• The IPTalk feature requires an IPTalk license for each user, or an
IPTalk session license.
• ACT! and GoldMine integration require an Integration Connector
license for each user.

MaxCommunicator Manual 3
Overview
• MaxCall requires a MaxCall seat license for each user or a MaxCall
session license.
A system administrator can assign and verify seat licenses in
MaxAdministrator by selecting License > Client SEAT License
Management from the main menu.

4MaxCommunicator Manual

MaxCommunicator Manual 5
Installation
C HAPTER 2
Installation
The client system must meet the following minimum requirements.
• IBM/PC AT compatible system
• Microsoft .NET 2.0 with SP1 framework (version 2.0.50727.1433)
• 2 GHz CPU or above
• Windows XP Professional or Windows Vista Business Edition (32-bit
or 64-bit) or Windows 2008 (32-bit or 64-bit) or Windows 7 (32-bit or
64-bit)
• 2 GB available hard drive disk space
•1GBRAM
• SVGA monitor (1024 x 768) with 256 color display, or better
• Keyboard and mouse
• A sound card in the PC, if using IPTalk
• MAX Communication Server ACC 6.5 Update1 or MAX
Communication Server ACM 6.5 Update1 running on a server
accessible to this client.
Pre-Installation Checklist
Before installing MaxCommunicator, make sure the following is done:
• MAX Communication Server ACC 6.5 Update1 or MAX
Communication Server ACM 6.5 Update1 has been installed on the
system server.
• TCP/IP is enabled on both machines.
• The client is able to connect to the server on the network.
• The person installing MaxCommunicator has local administrator
rights on the client PC.
• The extension affiliated with the client PC has a MaxCommunicator
Seat License assigned to it, or there is a MaxCommunicator Session
License installed in the MAXCS system.

6MaxCommunicator Manual
InstallingMaxCommunicatoronaClientSystem
When the above items are done, follow these steps on the client machine:
1. Exit all Windows applications.
2. Insert the MAX Communication Server 6.5 Update1 Clients CD into
the CD ROM drive.
3. Open the MaxCommunicator folder, and run the Setup program in
that folder, following the step-by-step installation instructions as they
appear on the screen.
Alternatively, if your system administrator has loaded MaxCommunicator
on a shared network server, you can copy the files in the
MaxCommunicator folder to your desktop PC, and run the
MaxCommunicator Setup program.
Uninstalling MaxCommunicator
1. From the Windows Start menu, select Control Panel > Add/Remove
Programs > MaxCommunicator 6.5 Update1 to uninstall
MaxCommunicator.
2. Click Remove, and respond to any additional prompts.
Automatic Upgrade
Each time you start up MaxCommunicator, a comparison is made with the
version of MAX Communication Server ACC/ACM that is running on the
server. If updates were made on the server, and your version of
MaxCommunicator is out-of-date, you are prompted for upgrade
permission.Ifyouautomaticallyupgrade,theMaxCommunicatorstartupis
terminated and a software upgrade session is started. Restart
MaxCommunicator to run the newer version.
Note: For remote MaxCommunicator users outside the firewall, TCP
port 10050 is required to be open to allow automatic upgrade.
Automatic upgradeoverthe Internet requiresthesendingof15 MB
files over the WAN, which may take some time, to perform the
automatic update.

MaxCommunicator Manual 7
Installation
Downgrade Procedure
1. Go to Control Panel > Add/Remove Programs and remove the
MaxCommunicator 6.5 Update1 program and ALL OTHER 6.5
Update1 client applications (such as MaxAgent, MaxOutlook,
MaxSupervisor, AltiConsole and CDR Search).
2. Reboot your system.
3. Install the earlier software.

8MaxCommunicator Manual

MaxCommunicator Manual 9
Getting Started
C HAPTER 3
Getting Started
Start MaxCommunicator from the Microsoft Windows Start menu, by
choosing Start > All Programs > MaxCommunicator >
MaxCommunicator.
Note: For users running Windows XPSP2, a firewall protection Security
Alert may pop up when opening the login window. If this happens,
click Yes to allow MaxCommunicator to run.
If you are connecting to the Internet through a modem connection, before
you log in, establish a session connection from your PC to your local
Internet service provider. If you’re using a low-speed connection, the login
may take some time, since a large amount of data is transferred to your
desktop.
Logging In
1. If this is your first login to this MAX Communication Server ACC/
ACM system, enter the system server’s IP address or the name of the
system server you will be using. To obtain the server name or IP
address, ask your system administrator.

10 MaxCommunicator Manual
(Subsequently, when you log in, you’ll see the IP address in the Server
Name field. You may use the drop-down list to select a different
server, if more than one server is available.)
2. Enter your Extension number and Password assigned to your phone.
(You can also log in as a workgroup or a huntgroup.)
If you want to store your login password and have it entered
automatically the next time you log in to MaxCommunicator, check
the Always save password check box.
Note: Up to eight unsuccessful login attempts are allowed, after
which login will be disabled forfrom 1 to 24 hours (depending
on the duration set by your system administrator).
3. If your extension is an IP extension and you will be using a headset,
check the Enable IPTalk softphone option. (An AltiGen IPTalk
license must be assigned to your extension.)
(Even if you do not have an IP phone, as long as your extension is set
up as an IP extension by your system administrator, you can check the
Enable IPTalk softphone check box.)
See “Logging In Remotely” on page 10 for more information on using
IP extensions remotely.
4. Click Sign In or press the Enter key. To back out of signing in, click
Cancel or press the Esc key.
Version Mismatch Dialog Box
If your version of MaxCommunicator doesn’t match the version of MAX
Communication Server on the system server, you are prompted for upgrade
permission when you try to log in. If you allow upgrade at this time, the
MaxCommunicator startup is terminated and a software upgrade session is
started. Restart MaxCommunicator to run the newer version. (See
“Automatic Upgrade” on page 6 for more details.)
Logging In Remotely
You can use MaxCommunicator from a remote location if
• MaxCommunicator is installed on your remote computer
• Your extension is configured as an IP or mobile extension by your
system administrator

MaxCommunicator Manual 11
Getting Started
• You have an AltiGen-certified IP phone or are using IPTalk
Consult your system administrator or authorized AltiGen dealer for details
on obtaining this equipment.
All the call handling functions are the same as when you log in locally, with
the exception of the ability to configure One Number Access. You can pick
up voicemail, forwardlocal business office phone callsto another site such
as a home desktop PC, and even receive phone calls as you would at the
office.
To log in from a remote location
1. If you connect to the Internet through a modem connection, establish
a connection to your internet service provider (ISP).
2. Log in using your Extension and Password as usual.
3. If you will be using a headset plugged into your PC, check the Enable
IPTalk softphone check box. (An AltiGen IPTalk license must be
assigned to your extension.)
4. Click OK.
IP Extensions Using IPTalk
An AltiGen-certified USB headset system is recommended for IP
extensions using IPTalk (your phone system administrator or AltiGen
dealer can recommend headsets).
Important: You can run only one instance of MaxCommunicator with
IPTalk per system.
To make and receive calls using IPTalk
1. Connect your headset to your PC.
2. Use the MaxCommunicator dialing and call accepting functions as
usual to make and receive calls.
When Connection Is Broken
When a connection withthe phone server is broken, a message boxpops up
asking if you want to connect again. Click Yes to restore the connection
without having to go through the log-in process again.

12 MaxCommunicator Manual
Overview of the Main Window
OnceyoulogintoMaxCommunicator,themainwindowappears,providing
tools to manage and monitor calls, and to facilitate management of your
personal contacts.
You can customize the MaxCommunicator display: select the theme; the
toolbar buttons, tabs, and columns you need and their order of appearance;
the sort order; and so on. See “Customizing the Display” on page 20.
If you checked Enable IPTalk when you logged in, the right side of the
toolbar looks a little different:
Click the Down arrow to access the Mute button, the Volume button, and
the Arrange Window button that lets you shrink the window.
Call control tool bar
See call Information here Configure
Set your activity state Status bar
Tabbed pages
Shrink window
Dialer box

MaxCommunicator Manual 13
Getting Started
Click a Number to Make a Call
All phone numbers become underlined when you pass the cursor over
them. Click an underlined number to make a call to that number.
Right-click a call to see a context menu.
Status Bar
From the status bar you can do the following:
• Change your activity state from the drop-down list (see “Changing
Activity Status and Recording Activity Greetings” on page 17).
• IfyouhaveconfiguredCallHandlingto forwardallcalls,see thetarget
destination, for example, .
• See the number of unopened voice mails .
• Turn Do Not Disturb (DND) on and off (see “Turning Do
Not Disturb On and Off” on page 18).
• If you’re using IPTalk, you can mute the call (using the Mute toggle
button) and control the volume using the volume control
• Shrink MaxCommunicator to a single tool bar and restore it to normal
size by selecting from the drop-down menu .
• Configure MaxCommunicator (see “Configuring Your
MaxCommunicator” on page 53).
• Open help .
Toolbar Buttons
Toolbar buttons provide single-click functions to connect, hangup,
transfer, send to voicemail, hold, conference, send calls to AA (auto
attendant), flash, record, redial, intercom, and enter account code.
Mute button (toggle) Volume control

14 MaxCommunicator Manual
You can choose the buttons you want and the order in which you want
them. See “Customizing the Display” on page 20.
The Dialer field and Dial button are also in the toolbar. Click the Dial
button to pop up the dial pad.
Call Information Panel
The call information panel displays several columns of information about
calls:
Record— shows when a call is being recorded
State—the state of the currently active call:
•AA—the call is being transferred to an auto attendant
•Busy—callee is busy or not available
•Call Pending—the call is placed into a workgroup queue
•Conference—the call is in conference
•Connect—the call is connected
•Dial Tone—a dial tone is present, and MaxCommunicator is ready to
dial out
•Error—receipt of an error tone
•Hold—the call is on hold
•Hold Pending— the call is being transferred or conferenced
Click the x to
clear the dial
field or close
the dial pad.
Dialer field.
Dial
button
pops
up dial
pad.