Altigen AltiServ HPBX Instruction Manual

AltiServ HPBX™
Supplement
to AltiWare OE 4.6 System Installation and
Administration Manual
09/2003 4410-0001C

WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc. has designed security features into its products, it is
your sole responsibility to use the security features and to establish security
practices within your company, including training, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc. will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc. License Agreement.
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Telephone: [phone]
Fax: [phone]
E-mail: [email protected]
Web site: www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiServ HPBX, AltiWare, AltiContact Manager,
AltiReach, AltiLink, AltiConsole, AltiAdmin, ACM Admin, AltiVRPlayer
and Zoomerang are trademarks or registered trademarks of AltiGen
Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 2003. All rights reserved.
09/2003 4410-0001C

AltiServ HPBX Supplement 1
Contents
AboutThisGuide.......................................1
AltiServ HPBX Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SystemCapacity........................................1
AltiServ HPBX Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
SystemRequirements....................................3
Installation ............................................3
AltiServ HPBX Configuration GUI Changes . . . . . . . . . . . . . . . . . 4
GeneralPage-ExtensionConfiguration...................4
TenantsPage-SystemConfiguration .....................5
DNISPage-SystemConfiguration.......................6
BusinessHoursPage-SystemConfiguration...............7
HolidayPage-SystemConfiguration.....................8
AutoAttendant.......................................9
ConfiguringtheMulti-TenantTable .......................10
ModifyingtheTenantTable .............................11
IPPhone/IPExtensionChanges...........................12
UnsupportedFeatures ..................................12
UnsupportedFeatureCodes..............................13

AltiServ HPBX Supplement 2

Copyright 2003 AltiGen Communications, Inc. 1
About This Guide
This document provides instructions for installing and using AltiServ
HPBX, a software release targeting hosted PBX and multi-tenant
applications.
This document supplements the AltiWare OE 4.6 System Installation and
Administration Manual.
AltiServ HPBX Overview
AltiServ HPBX is the first affordable IP Hosted PBX for small
organizations supporting up to 400 users and 100 separate organizations
per server platform. AltiServ HPBX is an overlay software application
applied to AltiWare OE. And since AltiServ HPBX is modular, service
providers can add servers only as needed. Rack and stack multiple AltiServ
HPBXs to grow your business.
AltiServ HPBX provides the features of an IP PBX and optional integrated
contact center to the subscriber without the up front costs and support
overhead of premise based equipment. AltiServ HPBX enables service
providers and customers the ability to perform moves, adds, and changes
using intuitive interfaces.
Clients can be in the same building, different buildings, remote locations or
a combination of all geographical configurations. Tenant organizations or
a hosted PBX subscriber's companies can be as small as one and as large as
400 working off the same system, all company sizes will benefit from the
powerful, productive and easy to use feature set. The combination of
services offered can be different for subscribing company.
Important Notes
• The AltiServ HPBX option is a separate installation from AltiWare,
which requires the purchase and activation of the HPBX Base
License, and can only be applied to AltiWare OE (4.6 SP1 or later
versions).
System Capacity
• Up to 8 single span T1/E1/PRI boards per system
• Up to 400 IP extensions (including 120 G.723.1 or 60 G.711 sessions

2AltiServ HPBX Supplement
• Up to 99 tenants and one System Tenant (Tenant ID “0”)
• Up to 156 analog extensions
• Up to 100 Business Hour and Holiday profiles
• Upto255AutoAttendants
• Up to 32 Workgroup/Hunt Groups (128 agents per group)
• Up to 200 AltiView sessions
• Up to 40 AltiConsole sessions
AltiServ HPBX Licensing
The following new licenses are added in AltiServ HPBX:
•AltiServ HPBX Base License - enables AltiWare to support
multiple tenant features and generates the External Logger License.
•AltiView Client Session License - each AltiView client connected
to AltiWare counts as one AltiView session.
•AltiConsole Client Session License - each AltiConsole client
connected to AltiWare counts as one AltiConsole session.
The following OE 4.6 licenses are still supported in AltiServ HPBX:
•Agent Seat License
•AltiAgent Seat License
•AltiSupervisor Seat License
•30 Port IP License
•AltiServ Contact Center License
•External Logger License
•Advanced Call Router License
The following existing license is changed in AltiServ HPBX:
•IP Extension License - the Alti-IP 600 Phone will not need the IP
Extension license, but third-party IP phones will. Please note that IP
extensions should select Dynamic IP Address settings for the
Alti-IP 600 so that the IP Extension License is not required.
(Refer to “IP Phone/IP Extension Changes” on page 12 for more
information on IP extension and IP phone changes.)

AltiServ HPBX Supplement 3
The following existing licenses are not supported in AltiServ HPBX:
•Station License
•AltiView Site License
•AltiConsole Site License
•SDK Connection License
•SDK Application License
•AltiWeb Site License
•128 IP Extension License (generated during OE 4.6 product
registration)
Note: When upgrading to AltiServ HPBX from OE 4.6 SP1, the upgrade
will generate 20 AltiView and 2 AltiConsole Client Session
Licenses.
System Requirements
• AltiWare OE 4.6 SP1A
• AltiServ HPBX Base License
Installation
Important:AltiWare OE 4.6 with SP1A must be installed AND the
AltiServ HPBX Base License must be registered prior to or
during installing AltiWare HPBX.
1. To install AltiServ HPBX, launch Setup.exe from the AltiServ HPBX
folder.
2. The installation will check if the system has the HPBX Base License
installed and registered. If the HPBX Base License is not registered,
the application will stop installing.

4AltiServ HPBX Supplement
AltiServ HPBX Configuration GUI Changes
After AltiServ HPBX is installed, the following screens in AltiWare will be
updated to allow for multiple tenant configuration.
General Page - Extension Configuration
Figure 1. General Page, Extension Configuration
In the General page of Extension Configuration:
•Calling Number field - each extension number in a tenant group can
be configured with a calling number. When an outgoing call is made
by this extension through PRI or IP trunks, the calling number will be
displayed as Caller ID to the receiving caller.
If the Calling Number field is not configured, the 10-digit dialing DID
number (if configured) will be sent as the calling number.
If the 10 digit-DID number is not configured either, the trunk number
(if configured) will be sent.

AltiServ HPBX Supplement 5
If the trunk number is not configured either, then the system main
number is sent as the calling number.
Tenants Page - System Configuration
Figure 2. Tenants page, System Configuration
In the Tenants page of System Configuration:
•Tenant Operator field - each tenant group is assigned a local
operator. This local operator can only be accessed by members of this
tenant group.
When a call is routed into a tenant’s Auto Attendant, the tenant
extension’s voice mail, or if the tenant extension dials the operator, this
call will be sent to the specified tenant operator.
If the tenant operator is not configured, this call will be routed to the
System Tenant (Tenant ID “0”) operator.

6AltiServ HPBX Supplement
DNIS Page - System Configuration
Figure 3. DNIS page, System Configuration
In the DNIS page of System Configuration:
•Business Hours drop-down list - selection based on settings
configured in the Business Hours window (see “Business Hours Page
- System Configuration” on page 7).
The Workdays During Business Hours,Workdays Outside
Business Hours and Non-Workdaysoptions are determined based on
setup in Business Hours.
•Holiday drop-down list - selection based on settings configured in the
Holiday window (see “Holiday Page - System Configuration” on page
8).
The Tenant setting in Holiday Profile must match with the Tenant
setting in the DNIS page. Holiday routing precedes Business Hours
routing.

AltiServ HPBX Supplement 7
•Tenant drop-down list - selection based on settings configured in the
Tenantswindow (see “Tenants Page - System Configuration” on page
5).
Note: The routing destination, extension, or Auto Attendant, must be in
the same tenant as specified in the Tenant field.
Business Hours Page - System Configuration
Figure 4. Business Hours page, System Configuration
In the Business Hours page of System Configuration:
•Business Hour Entry Window -usetheAdd button to create a
business hour entry.
Figure 5. Add Business Hour Name dialog box

8AltiServ HPBX Supplement
Type the name in the Business Hour Name field; it will appear in the
list window on the left side of window.
Holiday Page - System Configuration
Figure 6. Holiday page, System Configuration
In the Holiday page of System Configuration:
•Holiday Profiles field:
—Profile drop-down list - selection based on Holiday profiles added
using the Add button. Click Add to create a new holiday entry.
—Tenant drop-down list - selection based on settings configured in
the Tenants window (see “Tenants Page - System Configuration”
on page 5).

AltiServ HPBX Supplement 9
Auto Attendant
The Auto Attendant configuration windows (Auto Attendant Select
dialog box and Auto Attendant Main Window) will display fields for
Tenant Name.
Figure 7. Auto Attendant Select dialog box
Figure 8. Auto Attendant, main window

10 AltiServ HPBX Supplement
Configuring the Multi-Tenant Table
Configuring the multi-tenant table involves first adding entries to the tenant
list, then using Extension Configuration and Trunk Configuration to assign
extensions and trunks, respectively, to tenant IDs.
To create tenant entries:
1. In the Tenant window, click the Add button to open a small Tenant
Configuration dialog box.
2. In the dialog box, type in the Tenant Name and click OK.Thenclick
the Apply button in the Tenant window. The tenant ID is assigned
automatically and sequentially.
3. Repeat the above steps for all the tenants you want to add, then click
OK to close the System Configuration window.
To assign extensions to tenant IDs:
1. Select ExtensionConfiguration...on the Managementmenu to open
the Extension Configuration General window.
2. For each extension you want to assign to a tenant ID:
a. In the Extension list, select and highlight the extension you want to
assign to a tenant ID. Each extension can be assigned to only one
tenant ID.
b. Select a tenant ID in the Tenant drop-down list under Personal
Information, then click Apply.
3. Repeat the previous step for each extension you want to assign. When
you’re done, click OK to close the Extension Configuration window.
To assign trunks to tenant IDs:
1. Select Trunk Configuration... on the Managementmenu to open the
Trunk Configuration General window.
2. For each trunk you want to assign to a tenant ID:
a. In the trunk list, select and highlight the trunk you want to assign to
a tenant ID.
b. Select a tenant ID in the Tenant Selection drop-down list, then
click Apply.
3. Repeat the previous step for each trunk you want to assign. When
you’re done, click OK to close the Trunk Configuration window.

AltiServ HPBX Supplement 11
When a trunk is assigned a tenant ID, the outgoing calls made to this
trunk can be initiated by the tenant users ONLY.
Important:When creating Tenant entries for IP extensions, the IP trunk
must have the same Tenant Name assigned as the IP extension.
Modifying the Tenant Table
Note: If the administrator changes the tenant group of an extension,Auto
Attendant or DNIS number, the administrator must also check and
change other extensions or system configurations to make sure the
tenant group is not crossed by forwarding, etc. AltiAdmin will not
automatically check and update.
To edit the tenant name:
Double-click the name in the Tenant window (or select the name and
click Edit), then change the name in the dialog box that appears.
To change the extension-to-tenant ID assignment:
Open the Extension Configuration General window, as discussed in
the steps on the previous section under “To assign extensions to tenant
IDs:,” and use the Tenant drop-down list to change the tenant ID
assigned to any extension.
If a tenant ID is already assigned, you must change or remove the
assignment from the old extension before you can assign it to a new
one.
Note: If an extension is assigned to Tenant ID 0 in the Tenant
drop-down list, the extension is able to access all trunks and
extensions, even though the extension/trunks have been
assigned to tenants.
To change the trunk-to-tenant ID assignment:
Open the Trunk Configuration General window and use the Tenant
Selectiondrop-down list tochangethe tenant ID assigned to anytrunk.
Note: If a trunk is assigned to Tenant ID 0 in the Tenant Selection
drop-down list, the trunk is accessible to all extensions, even
though there are tenant assignments.

12 AltiServ HPBX Supplement
IP Phone/IP Extension Changes
In AltiServ HPBX, the Alti-IP 600 Phone will not need the IP Extension
license. However, third-party IP phones will require IP Extension licenses.
Also, please note the following:
• Alti-IP 600 Phones require dynamic addressing in IP extension
settings.
• When static IP address is chosen in Extension Configuration, this
phone is treated as a static IP extension, and therefore, requires an IP
license.
• Logging in of an IP extension through voice mail uses an IP extension
license. When the system runs out of IP extension licenses, AltiWare
plays the following phrase “Your system is out of IP Extension
License. Please contact your system administrator.”
• AltiClient NetMeeting IP phone login is treated as an AltiGen IP
phone, and therefore, does not count as using a license.
Unsupported Features
• Capability to duplicate extension number for different tenant group.
• Different digit lengths for different tenant group.
• Tenant level admin - allow tenant admin to login and change some
features for their tenant. (Service provider admin need to manage the
configuration.)
• Service provider admin - Create tenant profiles and enable/disable
tenant specific features. (Service provider admin need to manage the
configuration.)
• Use of tenant ID to login client application for authentication and
security purpose
• Tenant group will not cross tie-trunk.
• AltiReach
•AECP
• AltiLink
• DINA Manager

AltiServ HPBX Supplement 13
•TAPI
• AltiWeb
• AltiGen SDK
• System can only support one music source
• Business Hours in extension Message Notification
• Business Hours in One Number Access
• Exchange Integration
• MultiSite AltiConsole
Unsupported Feature Codes
The following feature codes are not supported in AltiServ HPBX:
• #35 - Virtual Login (station privilege override)
• #37 - Remote Call Forwarding
• #38 - Outside Call Blocking (operator only)
• #39 - Operator Offline (operator only)
• #44 - Overhead Paging
• #45 - Overhead Paging by Trunk
• #55 - List Feature Tips
• #73 - Silent System Call Park
• #88 - System Speed Dial

14 AltiServ HPBX Supplement

Index
AltiServ HPBX Supplement 15
Index
A
address
AltiGen Communications, Inc. ii
AltiConsole Client Session
License 2
AltiGen Communications
phone numbers ii
AltiGen Communications, Inc.
address ii
AltiServ HPBX
overview 1
AltiServ HPBX Base License 2
AltiView Client Session License 2
assigning extensions to tenant
IDs 10
assigning trunks to tenant IDs 10
Auto Attendant 9
B
Business Hour Entry Window 7
Business Hours 6,7
C
calling number field 4
changing extension-to-tenant ID
assignment 11
changing trunk-to-tenant ID
assignment 11
configuration
multi-tenant table 10
configuration GUI changes 4
creating tenant entries 10
H
Holiday 6
Holiday page 8
Holiday Profiles 8
I
installation 3
IP extension changes 12
IP phone changes 12
L
licensing changes 2
M
modifying
tenant table 11
multi-tenant table
configuration 10
O
overview
AltiServ HPBX 1
P
Profile 8
S
system capacity 1
system requirements 3
T
Tenant 7,8
Tenant Operator field 5
tenant table
modifying 11
Tenants page 5
U
unsupported feature codes 12
unsupported features 12