Altigen Telephony Hardware User manual

Telephony Hardware
Manual
12/2009 4413-0001-6.5 Update1

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer
telecommunication systems. This is a criminal offense. Currently, we do not know of any
telecommunications system that is immune to this type of criminal activity. AltiGen
Communications, Inc. will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc. has
designed security features into its products, it is your sole responsibility to use the security
features and to establish security practices within your company, including training, security
awareness, and call auditing.
NOTICE: While every effort has been made to ensure accuracy, AltiGen Communications, Inc.,
will not be liable for technical or editorial errors or omissions contained within the
documentation. The information contained in this documentation is subject to change without
notice.
This documentation may be used only in accordance with the terms of the AltiGen
Communications, Inc., License Agreement.
MAX Communication Server, MaxAdministrator, MaxCommunicator, MaxAgent, MaxSupervisor,
MaxOutlook, MaxInSight, MaxCall, Enterprise Manager, AltiServ, AltiLink, AltiConsole, VRPlayer,
Zoomerang, IPTalk, Alti-Mobile Extension, InTouch Dialer, AltiReport, and SuperQ are
trademarks or registered trademarks of AltiGen Communications, Inc. All other brand names
mentioned are trademarks or registered trademarks of their respective manufacturers.
AltiGen's products are protected under one or more of the following U.S. patents, with other U.S.
patents pending: 6532230; 6192344; 6292549; 6493439; 6909780; 6738465; 6754202;
6766006; 6928078; 6909709; 6956848; 7058047; 7013007; 7027578; 7280649; 7308092.
AltiGen Communications, Inc.
410 East Plumeria Dr.
San Jose, CA 95134
Telephone: 888-AltiGen (258-4436)
Fax: [phone]
E-mail: [e-mail]
Web site: www.altigen.com
Copyright © AltiGen Communications, Inc. 2009. All rights reserved.

Contents
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty and Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . 3
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Internet and Security Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
FCC and Industry Canada Compliance . . . . . . . . . . . . . . . . . . . . . . . 5
FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Service Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Equipment Attachment Limitations - Industry Canada. . . . . . . . . . . . . . . . . 6
Port Identification, Facility Interface, Service Order Codes. . . . . . . . . . . . . . 7
Disruption of Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Direct Inward Dialing (DID) Answering Supervision . . . . . . . . . . . . . . . . . . 9
Class A Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 1
Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Seguridad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Sicherheit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Safety with Electricity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Seguridad en El Manejo de La Electricidad . . . . . . . . . . . . . . . . . . . . . . . . 13
Elektrosicherheit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
UL Regulatory Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Requisitos Reglamentarios de Seguridad de La Asociación de Aseguradores (UL) 16
Sicherheitserfordernisse gemäß UL (Underwriter's Laboratories, Inc.) . . . . . 18
Power Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Additional Requirements for Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Additional Requirements for USA and Canada . . . . . . . . . . . . . . . . . . . . . . . 20
Instructions for Hardwired Earth Connection . . . . . . . . . . . . . . . . . . . . . . . 21
UL Hardware Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preparación del Equipo UL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Gerätevorbereitung gemäß UL (Underwriter's Laboratories, Inc.) . . . . . . . . 25
CHAPTER 2
Telephony Hardware Handling Requirements . . . . . . . . . . . . . . . .27
Proper Grounding and Loop Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Uninterruptible Power Supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Proper Board Handling Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Electrostatic Discharge (ESD) Warning . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Packaging for Shipment and Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Proper System Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

On-Board Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 3
AltiGen Triton Telephony Boards . . . . . . . . . . . . . . . . . . . . . . . . . .31
Telephony Board Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Functional Specifications of Telephony Boards . . . . . . . . . . . . . . . . . . . . . . . 33
Triton Analog Extension Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Triton Analog Trunk Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Triton T1E1/PRI Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Triton VoIP Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Triton Resource Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Triton 30-Party MeetMe Conference Board . . . . . . . . . . . . . . . . . . . . . . . . 38
Telephony Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Station Conference Resource Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
CHAPTER 4
AltiGen MAX Telephony Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
MAX1000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
MAX1000 Series Access Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Installing and Removing an Access Board . . . . . . . . . . . . . . . . . . . . . . . . 47
Wiring Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
System Limitation for MAX1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
MAX1000-R System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Additional Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
System Limitation for MAX1000-R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
MAX2000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
System Limitation for MAX2000 System . . . . . . . . . . . . . . . . . . . . . . . . . 51
CHAPTER 5
MAX4000 Server and Vision Board . . . . . . . . . . . . . . . . . . . . . . . . .53
MAX4000 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Vision Access Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Installing and Removing an Access Board . . . . . . . . . . . . . . . . . . . . . . . . . 56
Swapping a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Swapping a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Telephony Hardware Manual 1
About This Manual
This handbook is for dealers, administrators, and technicians who are responsible for
installing an AltiGen telephony system and need to know about:
•System requirements
•Federal Communications Commission (FCC) and Underwriters Laboratories (UL)
safety requirements
•AltiGen telephony boards
•Board handling procedures
•System limitations
•Other information related to the hardware of an AltiGen system

2Telephony Hardware Manual

Telephony Hardware Manual 3
Warranty and Limitation of Liability
Following is a statement of product warranty and limitation of liability.
Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from defects in
material and workmanship during the warranty period. If a product proves to be
defective in material or workmanship during the warranty period, AltiGen
Communications will, at its sole option, repair, refund or replace the product with a like
product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one (1) year for all parts from
the date of the first end user purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
•Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, or failure to follow instructions supplied with
the product.
•Repair or attempted repair by anyone not authorized by AltiGen Communications.
•Any damage of the product due to shipment.
•Removal or installation of the product.
•Causes external to the product, such as electric power fluctuations or failure.
•Use of supplies or parts not meeting AltiGen Communications’ specifications.
•Normal wear and tear.
•Any other cause which does not relate to a product defect.
3. Shipping, installation, set-up and removal service charges.
Note: At AltiGen’s sole discretion, if the product(s) is determined to be repairable, the
then current Out of Warranty charge shall apply.
How to Obtain Service
End user customers, contact your Authorized AltiGen Dealer for service.
Authorized AltiGen Dealers must follow the steps below for service:
1. Take or ship the product (shipment prepaid) to AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA number. RMA
numbers are issued by AltiGen Customer Service and can be obtained from AltiGen’s
authorized dealer web site, at https://dealer.altigen.com (click “Technical Support,”
then click “Submit RMA Request”) or by calling 1-888-AltiGen. AltiGen reserves the
right to refuse return of any material that does not have an RMA number. The RMA
number should be clearly marked on the outside of the box in which the
material is being returned. For example:

Limitation of Liability
4Telephony Hardware Manual
Attn: RMA #123
AltiGen Communications, Inc.
410 East Plumeria Dr.
San Jose, CA 95134
Upon authorization of return, AltiGen will decide whether the malfunctioning product
will be repaired or replaced.
2. To obtain warranty service, you must provide 1) date/proof of purchase, 2) serial
number of product, 3) your name and company name, 4) your shipping address and
5) description of the problem.
3. For additional information, log onto AltiGen’s authorized dealer web site, at
https://dealer.altigen.com.
Effect of State Law
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state. Some states do not allow limitations on implied warranties and/
or do not allow the exclusion of incidental or consequential damages, so the above
limitations and exclusions may not apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen
Communications dealer for warranty information and services.
Internet and Security Disclaimer
AltiGen Communications assumes no liability for the security of customer computer
systems, web sites and networks. Any computer connected to the Internet is at risk to
the system being compromised. While there are many ways to configure an effective,
secure firewall platform, customer implementations will vary, and as such, AltiGen
Communications cannot specify firewall settings. You may refer to the section on
firewalls in this document for a list of recommended ports used by various AltiGen
applications.
Limitation of Liability
Except for personal injury, direct damages to tangible personal property proximately
caused by AltiGen products and liability otherwise expressly assumed in a written
agreement signed by AltiGen, the liability of AltiGen, its affiliates, suppliers, and
authorized resellers for any claims, losses, damages, or expenses from any cause
whatsoever (including acts of omission of third parties), regardless of the form of action,
whether in contract, tort or otherwise, shall not exceed an amount equal to the lesser
of the direct damages proven or the purchase price of the product. In no event shall
AltiGen or its affiliates, suppliers, or authorized resellers be liable for incidental,
consequential, or any other indirect loss or damage (including lost profits or revenues)
incurred in connection with the product. This limitation of liability shall survive failure of
the exclusive remedy set forth in the limited warranty referred to in this book under
“Warranty.”

Telephony Hardware Manual 5
FCC and Industry Canada Compliance
This section describes the requirements for compliance with Federal Communications
(FCC) Rules and Industry Canada CS-03 standard.
Statement
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 and Part 68 of the FCC Rules. These limits are designed to
provide a reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case, the
user will be required to correct the interference at his own expense.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
FCC Requirements
1. The Federal Communications Commission (FCC) has established rules that permit
this device to be directly connected to the telephone network. Standardized jacks
are used for these connections. This equipment should not be used on party lines or
coin phones.
2. If this device is malfunctioning, it may also be causing harm to the telephone
network; this device should be disconnected until the source of the problem can be
determined and until repair has been made. If this is not done, the telephone
company may temporarily disconnect service.
3. The telephone company may make changes in its technical operations and
procedures; if such changes affect the compatibility or use of this device, the
telephone company is required to give adequate notice of the changes. You will be
advised of your rights to file a complaint with the FCC.
4. If the telephone company requests information on what equipment is connected to
their lines, inform them of:
•The telephone number to which this unit is connected.
•The ringer equivalence number. [Example: 0.0B. See tables under “Port
Identification, Facility Interface, Service Order Codes” on page 7.]
•The USOC jack required. [Example: RJ-21X. See tables under “Port Identification,
Facility Interface, Service Order Codes” on page 7.]
•The FCC Registration Number. [See label on board/equipment.]
•Industry Canada (Industrie Canada) Certification Number.
[See label on board/equipment.]
The second and fourth Items are indicated on the label. The Ringer Equivalence Number
(REN) is used to determine how many devices can be connected to your telephone line.
In most areas, the sum of the RENs of all devices on any one line should not exceed five
(5.0A). If too many devices are attached, they may not ring properly.

FCC Requirements
6Telephony Hardware Manual
Service Requirements
In the event of equipment malfunction, all repairs should be performed by our Company
or an authorized agent. It is the responsibility of users requiring service to report the
need for service to AltiGen or to one of our authorized agents. Service can be obtained
at your Authorized AltiGen Dealer.
Equipment Attachment Limitations - Industry Canada
NOTICE: The Canadian Industry Canada label identifies certified equipment. This
certification means that the equipment meets certain telecommunications network
protective, operational, and safety requirements. The Department does not guarantee
the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. In some cases, the
company’s inside wiring associated with the single line individual service may be
extended by means of a certified connector assembly (telephone extension cord). The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to the certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by the
user to this equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines, and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.
Caution! Users should not attempt to make such connections themselves, but should
contact the appropriate electrical inspection authority, or electrician, as
appropriate.
WARNING! Changes or modifications to this unit not expressly approved in
writing by AltiGen Communications, Inc., could void the user’s
authority to operate this equipment.

Telephony Hardware Manual 7
Port Identification, Facility Interface, Service Order Codes
The following tables list the manufacturer’s network interface port designations, Facility
Interface Codes (FIC), Ringer Equivalence Number (REN), or Service Codes and the
network jacks for the required facilities. The facility interface and service order codes are
with reference to the codes specified in Table 5 of Appendix D of FCC Form 730
Application Guide of January 1998.
Table 1. Network Digital Trunk Interfaces for Digital Services (Triton)
Triton T1/E1 PRI FCC Registration No., Part 68 5SMUSA-25184-PF-E
a. The Triton T1/PRI interface (ALTI-M0404-T1E1) connects to the Public Switched
Telephone Network through an FCC registered NCTE which specifies the type of
network jack to be used.
Table 2. Network Digital Trunk Interfaces for Digital Services (MAX1000/2000 family)
MAX T1/E1 PRI FCC Registration No., Part 68 US:5SMPF13BMAX1000
and US: 5SMPF13BMAX2000
a. The MAX1000/2000 family of T1/PRI interface (ALTI-M0404-T1E1 and ALTI-M0000-
T1E1) connects to the Public Switched Telephone Network through an FCC registered
NCTE which specifies the type of network jack to be used.
Manufacturer Port
Identifier
Facility Interface
Code (FIC)
Service
Order Code
(SOC)
Network Jack
(USOC)
ALTI-T1E1-1 04DU9-BN (SF) 6.0P/AS.2 RJ-48Ca
04DU9-DN (SF
B8ZS)
6.0P/AS.2 RJ-48Ca
04DU9-1KN (ESF) 6.0P/AS.2 RJ-48Ca
04DU9-1SN (ESF
B8ZS)
6.0P/AS.2 RJ-48Ca
Manufacturer Port
Identifier
Facility Interface
Code (FIC)
Service
Order Code
(SOC)
Network Jack
(USOC)
ALTI-M0404-T1E1
ALTI-M0000-T1E1
04DU9-BN (SF) 6.0P/AS.2 RJ-48Ca
04DU9-DN (SF
B8ZS)
6.0P/AS.2 RJ-48Ca
04DU9-1KN (ESF) 6.0P/AS.2 RJ-48Ca
04DU9-1SN (ESF
B8ZS)
6.0P/AS.2 RJ-48Ca

FCC Requirements
8Telephony Hardware Manual
Table 3. Network Digital Trunk Interfaces for Digital Services (MAX4000 family)
MAX T1/E1 PRI FCC Registration No., Part 68 US:5SMPF13BMAX4000
a. The MAX4000 T1/PRI interface (ALTI-VT1E1-2) connects to the Public Switched
Telephone Network through an FCC registered NCTE which specifies the type of
network jack to be used.
Table 4. Triton Analog Trunk Interfaces for Loop Start/Ground Start
and Loop Start Services
Table 5. MAX1000/2000 family of Analog Trunk Interfaces for Loop Start
and Loop Start Services
Disruption of Network
If any Triton or MAX boards disrupt the telephone network, the telephone company can
discontinue your service temporarily. If possible, the telephone company will notify you
in advance. If advance notice is not practical, they will notify you as soon as possible.
You are also informed of your right to file a complaint with the FCC.
Manufacturer Port
Identifier
Facility Interface
Code (FIC)
Service
Order Code
(SOC)
Network Jack
(USOC)
ALTI-VT1E1-2 04DU9-BN (SF) 6.0P/AS.2 RJ-48Ca
04DU9-DN (SF
B8ZS)
6.0P/AS.2 RJ-48Ca
04DU9-1KN (ESF) 6.0P/AS.2 RJ-48Ca
04DU9-1SN (ESF
B8ZS)
6.0P/AS.2 RJ-48Ca
Manufacturer Port
Identifier
Facility Interface
Code (FIC) REN
Network Jack
(USOC)
ALTI-TTAT-12GS 02GS2/02LS2 0.5B RJ-21X
ALTI-TTAT-12 02LS2 0.5B RJ-21X
ALTI-TTAT-8 02LS2 0.5B RJ-21X
Manufacturer Port
Identifier
Facility Interface
Code (FIC) REN
Network Jack
(USOC)
ALTI-M0408 02LS2 1.3B RJ-21X
ALTI-M0804 02LS2 1.3B RJ-21X

Telephony Hardware Manual 9
Direct Inward Dialing (DID) Answering Supervision
Customers allowing Triton T1/PRI, Triton, or MAX Analog Extension/DID to be operated
in such a manner as to not provide for proper answer supervision is a violation of Part
68 of the FCC rules.
Proper answer supervision occurs when:
1. The MAX Communication Server system returns answer supervision to the PSTN
when DID calls are:
•Answered by the called station.
•Answered by the attendant.
•Routed to a recorded announcement that can be administered by the customer.
2. The AltiServ system returns answering supervision on all DID calls forwarded to the
PSTN.
Class A Equipment
This is a Class A product. In a domestic environment, this product may cause radio
interference, in which case, the user may be required to take adequate measures.

FCC Requirements
10 Telephony Hardware Manual

Telephony Hardware Manual 11
C HAPTER
1
Safety Guidelines
The following information is included in this publication for the use and safety of
installation and maintenance personnel.
Important Safety Instructions
•Read all of the instructions before attempting to operate the equipment and before
connecting the power supply.
•Always follow basic safety precautions to reduce the risk of fire, electrical shock, and
injury to persons.
•To prevent fire or shock hazard, do not expose the unit to rain, moisture, or install
this product near water. Never spill liquid of any kind on this product.
•Never push objects of any kind into this product through module openings or
expansion slots, as they may touch dangerous voltage points or short out parts,
which could result in the risk of fire or electrical shock.
•Refrain from opening the cabinet as there are high voltage components inside. Refer
servicing to qualified service personnel. If you are a qualified service personnel,
power down everything before opening.
•Do not attach the power supply cord to building surfaces. Do not allow anything to
rest on the power cord or allow the cord to be abused by persons walking on it.
•To protect this equipment from overheating, do not block the slots and openings in
the module housings that are provided for ventilation.
Seguridad
La siguiente información se incluye en la presente publicación para la utilización y
seguridad del personal instalador y de mantenimiento.
Información de Seguridad de Importancia
•Lea todas las instrucciones antes de que intente operar el equipo y antes de conectar
la fuente de alimentación.
•Observe siempre las precauciones básicas de seguridad, a fin de reducir el riesgo de
incendio, electrochoque y de lesiones al personal.
•Con objeto de evitar incendios o el riesgo de electrochoque, no exponga la unidad a
la lluvia, humedad, ni tampoco instale este producto cerca del agua. Jamás derrame
ninguna clase de líquido sobre el producto.

Safety with Electricity
12 Telephony Hardware Manual
•Jamás inserte objeto alguno, de ninguna clase, a través de las aberturas del módulo
o de las ranuras de expansión de este producto, ya que podrían establecer contacto
con puntos de voltaje peligrosos, o provocar cortos circuitos en los componentes del
producto, y esto a su vez podría originar el riesgo de incendio o de electrochoque.
•Absténgase de abrir el gabinete ya que éste contiene componentes de alto voltaje.
Asígnele el mantenimiento únicamente a personal capacitado. Si usted forma parte
de dicho personal capacitado, corte absolutamente toda la energía eléctrica antes de
que abra el gabinete.
•No sujete el cordón del suministro eléctrico a las superficies del edificio. No permita
que objeto alguno descanse sobre el cordón del suministro eléctrico, ni que la gente
lo maltrate al caminar sobre él.
•A fin de evitar el sobrecalentamiento del equipo, no obstruya las ranuras y aberturas
que se encuentran sobre las cubiertas del módulo, ya que éstas se suministran para
su ventilación.
Sicherheit
Die in dieser Veröffentlichung enthaltene Information befaßt sich mit der Sicherheit von
Personal sowohl beim Einbau als auch bei der Wartung des Geräts.
Wichtige Sicherheitsbestimmungen
•Vor Einschaltung der Stromversorgung und der Inbetriebnahme des Geräts mit allen
Bestimmungen sorgfältig vertraut machen.
•Um die Gefahr von Feuer, elektrischem Schlag und anderen persönlichen
Verletzungen zu verhüten, sind grundsätzliche Vorsichtsmaßnahmen zu beachten.
•Zur Vermeidung von Feuer oder elektrischem Schlag muß verhütet werden, das
Gerät Regen oder Feuchtigkeit auszusetzen, oder aber es in Wassernähe zu
installieren. Es darf auf keinen Fall Flüssigkeit auf das Gerät verschüttet werden.
•Um die Gefahr von Feuer oder elektrischem Schlag auszuschalten, die durch
Berührung mit Spannungsteilen oder einem elektrischen Kurzschluß entstehen
kann, dürfen auf keinen Fall Objekte irgendeiner Art durch Modulöffnungen oder
Erweiterungsschlitze in das Gerät eingeführt werden.
•Das Gehäuse enthält Hochspannungsteile und sollte deshalb nicht geöffnet werden.
Wartung ist von qualifiziertem Wartungspersonal durchzuführen.. Im Wartungsfalle
ist vor der Öffnung des Gehäuses sämtliche Stromzufuhr abzuschalten.
•Stromversorgungskabel nicht an Gebäudeteilen befestigen. Keine Gegenstände auf
das Stromversorgungskabel legen oder auf das Kabel treten.
•Zur Verhütung der Überhitzung des Gerätes ist die Verschließung von
Ventilationsschlitzen und -öffnungen im Modulgehäuse zu vermeiden.
Safety with Electricity
DANGER
Do not take chances with your life. Follow
these safety guidelines carefully.

Safety Guidelines
Telephony Hardware Manual 13
High Voltages
•Observe all safety regulations and read the warnings, cautions, and notes posted on
the equipment.
•Find the switch to power off the cabinet. Read the posted instructions.
•Ensure that equipment can not be powered from another source or controlled from
a different circuit breaker or disconnecting switch.
•When a procedure requires that you power off the system:
•Lock the wall box-switch in the off position.
•Attach a DO NOT OPERATE tag to the wall box-switch.
•Never assume that the power is turned off. Always check to ensure that a circuit
does not have power.
Note: Unit must have ground wire attached if trunks are attached and system is
unplugged.
•Do not work alone. Work with another person who knows the locations of the power-
off switches, especially if you are working with exposed electrical circuits. (See note
above.)
•Follow the instructions in the manual carefully, especially when working with circuits
that are powered. Disconnect power when instructed to do so in the procedures.
•Disconnect all power before working near power supplies unless otherwise instructed
by a maintenance procedure.
•Disconnect all power before installing changes in machine circuits unless otherwise
instructed by a maintenance procedure.
•High voltages capable of causing shock are used in this equipment. Be extremely
careful when measuring high voltages and when servicing cards, panels, and boards
while the system is powered on.
•Do not wear jewelry or other metal objects when working on the equipment.
•When possible, work with one hand so that a circuit is not created.
•Use caution when installing or modifying telephone lines. Never install telephone
wiring during an electrical storm.
•Never install a telephone jack where it can get wet unless the jack is specifically
designed for wet conditions.
•Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.
Seguridad en El Manejo de La Electricidad
Alto Voltaje
•Observe todas las normas de seguridad y lea las advertencias, avisos de precaución
y notas que se encuentran adheridos al equipo.
DANGER/PELIGRO
Do No ponga en riesgo su vida. Sigua estos lineamientos de
seguridad al pie de la letra.

Safety with Electricity
14 Telephony Hardware Manual
•Encuentre el interruptor que corta la corriente eléctrica del gabinete. Lea las
instrucciones que se encuentran adheridas.
•Cerciórese de que la corriente eléctrica del equipo no pueda encenderse desde otra
fuente, ni controlares desde ningún otro interruptor de circuitos o interruptor de
desconexión.
•Cuando alguno de los procedimientos requiera que corte usted la corriente eléctrica
del sistema:
•Fije el interruptor del centro de carga que se encuentra empotrado en la pared, en
la posición de apagado (off).
•Pegue una etiqueta de NO OPERAR sobre el interruptor del centro de carga.
•Jamás presuponga que la energía eléctrica se encuentra apagada. Cerciórese
siempre de que el circuito no tiene energía eléctrica.
Nota: Cuando existan troncales conectadas a la unidad y el sistema se encuentre
desenchufado, la unidad deberá tener instalado el cable de conexión a tierra.
•No trabaje sólo. Trabaje con alguna otra persona que conozca las ubicaciones de los
interruptores de apagado de la corriente eléctrica, particularmente, si está usted
trabajando con circuitos eléctricos descubiertos. (Lea la nota anterior).
•Siga al pié de la letra las instrucciones contenidas en el manual, particularmente,
cuando trabaje con circuitos que tengan energía eléctrica. Desconecte la energía
cuando las instrucciones del procedimiento se lo indiquen.
•Desconecte toda la energía eléctrica antes de trabajar cerca de cualquier fuente de
alimentación, salvo que el procedimiento de mantenimiento le instruya lo contrario.
•Desconecte toda la energía eléctrica antes de efectuar cualquier cambio en los
circuitos de la máquina, salvo que el procedimiento de mantenimiento le instruya lo
contrario.
•El alto voltaje que utiliza este equipo puede ocasionar electrochoques. Tenga sumo
cuidado al medir los altos voltajes y al darle mantenimiento a las tarjetas, paneles
y placas cuando la energía eléctrica del equipo se encuentre encendida.
•No use alhajas u otros objetos de metal cuando trabaje en el equipo.
•Cuando le sea posible, trabaje con una sola mano, a fin de no producir un circuito.
•Tenga cuidado cuando instale o modifique líneas telefónicas. Jamás instale cableado
telefónico durante una tormenta eléctrica.
•Nunca instale un conector telefónico en donde pueda mojarse, salvo cuando el
conector se encuentre especialmente diseñado para funcionar en condiciones de
humedad.
•Jamás toque cables o terminales telefónicas que no tengan aislante, a menos que
haya desconectado la línea telefónica desde la interfase de la red.
Elektrosicherheit
DANGER/GEFAHR
Nicht mit dem Leben spielen.
Sicherheitsrichtlinien sorgfältig beachten.

Safety Guidelines
Telephony Hardware Manual 15
Hochspannung
•Alle Sicherheitsregeln beachten und am Gerät angebrachte Warnungen und
Hinweise lesen.
•Stellen Sie fest, wo sich der Gehäuseschalter befindet. Anleitung lesen.
•Stellen Sie sicher, daß das Gerät weder durch eine andere Stromquelle versorgt noch
durch eine andere Sicherung oder Trennschalter kontrolliert werden kann.
•Sollte ein Verfahren die Abschaltung der Anlage erfordern:
•Wandschalter in der "AUS" - Position sperren
•Kennzeichen "NICHT BETÄTIGEN" am Wandschalter anbringen
•Gehen Sie NIE davon aus, daß der Strom abgeschaltet ist, sondern überprüfen Sie
es.
Note: Anmerkung: Gerät muß geerdet sein, wenn Kabel angeschlossen und die
Anlage abgeschaltet ist.
•Nicht alleine arbeiten. Arbeiten Sie mit jemandem, der weiß, wo sich der AUS-
Schalter befindet, besonders dann, wenn an freiliegenden Schaltkreisen gearbeitet
wird. (Siehe obige Anmerkung).
•Beachten Sie die Anleitungen im Handbuch sorgfältig, besonders dann, wenn an
eingeschalteten Schaltkreisen gearbeitet wird. Strom abschalten, wenn ein
Verfahren das vorsieht.
•Falls nicht anderweitig durch ein Wartungsverfahren bestimmt, ist der Strom bei
Arbeiten nahe der Stromversorgung abzuschalten.
•Falls nicht anderweitig durch ein Wartungsverfahren bestimmt, ist der Strom bei
Änderungen am Maschinenstromkreis abzuschalten.
•Dieses Gerät enthält Hochspannungen, die elektrischen Schlag verursachen können.
Äußerste Vorsicht ist geboten beim Messen von Hochspannung und beim Warten von
Schalttafeln und Steckkarten solange der Strom eingeschaltet ist.
•Bei Arbeiten am Gerät keinen Schmuck oder metallische Gegenstände tragen.
•Möglichst mit einer Hand arbeiten, um keinen Stromkreislauf entstehen zu lassen.
•Vorsicht bei der Installation oder Modifizierung von Telefonleitungen. Keine
Telefonleitungen bei Gewittern legen.
•Keine Telefonbuchse installieren, wo die Gefahr besteht, daß sie angefeuchtet wird,
es sei denn die Buchse ist für Feuchtigkeit besonders ausgelegt.
•Vermeiden Sie das Berühren von nichtisolierten Telefonkabeln oder Terminals, wenn
die Telefonleitung an den Netzschnittstellen nicht abgeschaltet ist.
UL Regulatory Safety Requirements
(Requisitos Reglamentarios de Seguridad de La Asociación de Aseguradores
(UL)/Sicherheitserfordernisse gemäß UL (Underwriter's Laboratories, Inc.))
Host Computer
1. Model AltiGen/MAX Communication Server apparatus is approved for connection to
Telecommunications Systems specified in these instructions for use subject to the
conditions set out in them. Any other usage will INVALIDATE this approval.
2. The host machine shall be “CE” marked, with the internal ISA and PCI slots operating
at SELV in accordance with EN60950, 1992, issue 2, +A4.

UL Regulatory Safety Requirements
16 Telephony Hardware Manual
3. This apparatus MUST be professionally installed.
4. The host machine MUST be hardwired earthed in accordance with EN60950, 1992,
issue 2, +A4, 1997, cl. 6.2.1.2 with an earth wire from the host machine earthing
terminal to the building earth.
5. The host machine SELV circuit is connected to the protective earthing terminal in
accordance with EN60950 cl. 2.5.
6. The host machine ISA bus pins B1, B10, or B31 (edge connectors on CPU mother-
board/backplane) MUST be less than 0.1 Ohms to host machine earthing terminal.
7. AltiGen complies with PCI Board specifications Rev. 2.1 (5V 32-bit).
8. The power required by the host machine and the total of all adapter cards installed
within the host environment, together with any ancillary apparatus, shall not exceed
the power specification of the host machine.
9. It is essential that, when other option cards are introduced that use or generate a
hazardous voltage, the minimum creepages and clearances specified in the following
table are maintained. A hazardous voltage is one that exceeds 42.4V peak AC or 60V
DC. If you have any doubt, seek advice from a competent engineer before installing
other adapters into the host machine.
For a host or other expansion card fitted in the host, using or generating voltages
greater than 300V (rms or dc), advice from a competent safety engineer must be
obtained before installation of the relevant equipment.
Any other usage will INVALIDATE the approval of the apparatus, if as a result, it
then ceases to conform to the standards against which approval was granted.
10. For the following AltiServ platforms — AltiServ1A-IP, AltiServ1E-IP, and Alti-Office
1B — make sure the input voltage selection switch (115/230V) is on the back of the
chassis and is set to the proper voltage for your installation.
Requisitos Reglamentarios de Seguridad de La Asociación
de Aseguradores (UL)
Computadora Principal
1. El aparato modelo AltiGen/MAX Communication Server se encuentra aprobado para
conectarse a los Sistemas de Telecomunicaciones que se especifican en estas
Clearance (mm) Creepage (mm)
Voltage used or
generated by host
or other cards
2.0 2.4 (3.8) Up to 50 Vrms or Vdc
2.6 3.0 (4.8) Up to 125 Vrms or Vdc
4.0 5.0A (8.0) Up to 250 Vrms or Vdc
4.0 6.4 (10.0) Up to 300 Vrms or Vdc
ISA bus ISA bus
B1 B10 B31