NatComm SLS 1 User manual

SLS 1
USER GUIDE
For Technical Assistance
Please Phone: [phone]

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INSTALLATION DIAGRAM

PRODUCT DESCRIPTION
OuruniqueSLS1SingleLineMessageOnHoldSystemisspecifically
designed to provide a COMPLETE MESSAGE ON HOLD solution for
users of single telephone lines.
It will :
1)Allowyouto place your telephonecallsONHOLD from any
telephone on your line.
2) Allow you to retrieve the call from ON HOLD, from any
telephone on your line.
3) RING all telephones connected to it, to remind you that
you have a call ON HOLD.
It has been designed for quick USER INSTALLATION, by simply
connecting it to ANY telephone socket.
The ON HOLD Messages are stored on an SD Flash card, which is
supplied with it.
SLS1 is supplied with a TWO YEAR FACTORY WARRANTY.
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ALTERNATIVE MODELS
There are 3 separate models within the SLS family, all allowing the
User to place calls ON HOLD or retrieve calls ON HOLD, from any
telephone connected to their single telephone line.
1) Model SLS1
This is the base model in the range and it is designed to provide a
Message On Hold capability forANY SingleTelephone Line business.
It does NOT provide the :
a) Automatic Day Time Call Attendant facility, as provided by SLS2.
b) Automatic After Hours Announcement facility, as provided by SLS3.
2) Model SLS2
This is the next model in the range and in addition to the facilities of
SLS1, it is designed toALSO provide anAutomatic CallAttendant facility
which can answer calls during the day when you are unable to, play a
specific greeting Message to the callers and then place the calls On
Hold until you are able to take the call. See page 5.
It does NOT provide the :
a) Automatic After Hours Announcement facility,as provided by SLS3
3) Model SLS3
This is the top model in the range and in addition to the facilities of
SLS2, it is designed to ALSO answer all After Hours calls and play a
specific high quality Message to them of any duration.
At the end of the message it can either automatically Hang Up, or it
can ring an attachedAnswering Machine should you wish to allow callers
to leave a message.

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OPERATING PROCEDURE
TO PLACE A CALL ON HOLD
Press 2 and Hang Up
To place any call ON HOLD, simply press 2on any
telephone on your line and then HANG UP your telephone.
If you are using a Cordless Phone, then you may need to
press End or press the key that you use to ‘Hang Up’ calls.
Your caller will be immediately connected direct to your
ON HOLD MESSAGE.
TO RETRIEVE A CALL ON HOLD
Lift the Receiver of any Telephone
or
Press the Answer Key on a Cordless Phone
To resume the call, simply pick up the same telephone or
any other telephone on the line.
If you are using a Cordless Phone, press the key that you
use to ‘Answer’ calls.
Calls can be placed ON HOLD as often as necessary.

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FLASH CARDS
SLS1, uses a standard SD Flash Card to store it’s MP3 based messages.
Currently a 2GB SD Flash Card is supplied with this unit.
SD Flash Cards are completely non volatile, which means that your
message is not lost in transport or when power is lost. The Flash Card
can be overwritten many times, without any deterioration in quality. Our
loading design allows the Flash cards to be changed in seconds because
it is “hot swappable” , so you do not even need to power the device
down before doing this.
Messages are transferred to your Flash card, using a SD Flash card
programmer.
Optional USB Flash Card Programmer
If your PC does not have an SD Flash Card slot, then you should use an
external USB based Flash Card programmer (example above), which
connects to a USB port of a PC.
As soon as it is connected to a USB socket, your PC will provide the Flash
cardprogrammerwithaseparatedriveletter.
YouwillthenbeabletotransferfilestotheSDcarddriveletter,withWindows
Explorer.
USBbasedFlashCardprogrammersareavailablefromyourDealerorfrom
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MP3 BASED MESSAGES
Messages used with SLS1 must be prepared in MP3 format.
You can load 1 or More separate ON HOLD messages onto the Flash
Card and SLS1 will play each message, one after the other, before starting
again with the first message when all files have played.
There is no time delay between messages.
SLS1 can use MP3 files of any sampling rate up to 320kbps.
Sampling rates of 128kbps (or greater) will produce the best results.
Asthetelephonelineismonoonly,yourMP3fileshouldbecreated(saved)
in mono format.
Messages used with SLS1 should be copied to the supplied Flash card,
which should then be inserted into the SD Card slot on the rear of SLS1.

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INSTALLATION DIAGRAM

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SINGLE LINE INSTALLATION
Refer to Diagram on Page 8
1) TELEPHONE LINE CONNECTION
Connect the LINE IN port of SLS1 direct toANY TELEPHONE SOCKET
on your line, using the supplied cable fitted with a male plug.
2) TELEPHONE CONNECTION
Connect one or more telephone(s) to the LINE OUT port of SLS1 using
the supplied cable.
NOTE - SLS1 is designed to operate withALL telephones connected to
the same line, including Cordless Phones, regardless of whether they
are on different telephone sockets. It is not necessary to connect all
telephones to the Line Out port of SLS1.
3) POWER SUPPLY CONNECTION
Connect the supplied Power Supply Adaptor to SLS1 , then connect it
to a power outlet and switch the power on.
4) TEST & ADJUST MESSAGE VOLUME
Call your line from a mobile telephone or another telephone line and put
yourself ON HOLD by pressing 2 and hanging up. Adjust the volume
to the desired level, using the volume adjustment knob on the rear of
the unit.
5) USER PROGRAMMING
SLS1 provides for a number of user programmable facilities.
Please refer to pages 11-15 for full details.

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RING BACK REMINDER RING
SLS1 will generate a RINGBACK REMINDER ring, every 15 seconds to
remind you that you have a call on hold.
This brief RINGBACK REMINDER ring is generated internally and will
RING all telephone(s) connected direct to the LINE OUT port of this
unit..
The time interval between reminder rings can be changed to suit, or the
ring can be disabled. See PROGRAMMING pages 11-15.
Note - It is not possible to RING any telephones that are not connected
direct to the LINE OUT PORT of SLS1, without special technical
installation.
If you require the RINGBACK REMINDER FACILITY to ring ALL
telephones connected to your line, including those connected to other
telephone sockets, then a telephone technician will need to directly
wire your incoming telephone line through SLS1, immediately prior to
your first telephone socket.
Please contact National Communications ph [phone] for further
detail.

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USER PROGRAMMING
In most cases the DEFAULT SETTINGS of this device will be suitable
for your requirements and programming will not be necessary.
However, You can change the frequency of the reminder ring back ring,
the delay before the first ring commences and the total number of
reminder rings that SLS1 will output.
You can also change the Maximum Time that SLS1 will maintain a call
On Hold.
All Program Settings are stored in flash memory which will retain your
settings even if power is disconnected.
Program Changes are made by using ‘touch tone’ keys from a standard
analogue telephone connected to the Line Out port of SLS1.
THE DEFAULT SETTINGS OF THIS DEVICE ARE :
1. FIRSTREMINDERRINGDELAYTIME = 15 SECONDS
2. PAUSE BETWEEN REMINDER RINGS = 15 SECONDS
3. MAXIMUM ON HOLD TIME = 5 MINUTES
**SEE NEXTPAGE FORINFORMATIONONEACH USERFUNCTION**

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USER PROGRAM FUNCTIONS
1. FIRST REMINDER RING DELAY TIME
Whenever you place a Call On Hold, SLS1 can output a REMINDER RING
to remind you that you have a call on hold.
You can set the DELAYTIME before it generates its first REMINDER RING.
Allowable Range : 01 – 99 seconds or 00 = OFF
Default Setting is : 15seconds
2. PAUSE BETWEEN REMINDER RINGS
Youcan set the TIME between REMINDERRINGS.
Allowable Range : 01to99 seconds
Default Setting is : 15 seconds
3. MAXIMUM ON HOLD TIME
You can set the MAXIMUM ON HOLD CALL TIME.
SLS-1 will HANG UP if a call has not been retrieved by this set time.
Allowable Range : 10 to 99 minutes, or 00 = OFF
Default Setting is : 5 minutes

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PROGRAMMING NOTES
The procedure for User Parameter Programming is described on pages
14 - 15.
You must temporarily connect a standard analogue telephone to the
SLS1 Line Out port, as Program Changes are made by using ‘touch
tone’ keys
The following notes provide important information about the programming
procedure :
1) To enter PROGRAMMING MODE you must turn OFF POWER to
your unit and then switch POWER ON AGAIN.
2) UsingANYTELEPHONE connected to the Line Out port of SLS1
PRESS # within 30 SECONDS.
3) You will hear 3 short ‘beeps’ to confirm you are in programming
mode.
4) Individual Parameter Programming Entries are carried out by
pressing further keys on the attached telephone
5) Your unit will generate 1 short ‘beep’ to confirm acceptance of
command.
6) Your unit will generate 1 long ‘beep’ to advise of an entry error.
7) If 1 long ‘beep’ is detected, your command should be repeated.
8) You can exit PROGRAMMING MODE at any time by hanging up.

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PROGRAMMING PROCEDURE
A. TURN OFF POWER TO YOUR UNIT
B. SWITCH ON POWER AND PRESS # (WITHIN 30 SECONDS)
You must use a telephone connected to the SLS-1 Line Out port.
C. YOUR UNIT WILL OUTPUT 3 SHORT ‘BEEPS’
Do not proceed until you have heard 3 short beeps.
If you do not hear 3 beeps, return to the start (A).
D. ENTER PROGRAMMING CHANGES 1-4 AS FOLLOWS:
You can change one or more parameters in any order.
1. FIRST REMINDER RING DELAYTIME
To enter the FIRST RING DELAY press #3xx
where xx = delay in seconds and can be 00-99
For first Ring in 15 seconds, press #315 (Default)
For first Ring in 30 seconds, press #330
Please wait for confirmation beep before proceeding.
2. PAUSE BETWEEN REMINDER RINGS
To enter the DELAY BETWEEN RINGS press #5xx
where xx = delay in seconds and can be 01-99
For Ring every 15 seconds, press #515 (Default)
For Ring every 30 seconds, press #530
Please wait for confirmation beep before proceeding.

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PROGRAMMING PROCEDURE
4. MAXIMUM ON HOLD TIME
To enter the MAX CALLTIME press #4xx
xx = time limit in minutes, can be 01-99, or 00 = Off
Max On Hold Time of 05 min, press #405 (Default)
Max On Hold Time of 02 min, press #402
Max On Hold Time = OFF, press #400
Please wait for confirmation beep before proceeding.
TO EXIT PROGRAMMING MODE - HANG UP.
ALL ENTRIESARE SAVED IN PERMANENT MEMORY.

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SPECIFICATIONS
Dimensions : 165w x 150d x 60h mm
Weight : 415g
Power Supply : 240VACto 12VAC/500mA
Power Consumption : Idle- 100mA
: Ringing - 230mA
RingerEquivalence : 0.3 REN
Connectors : RJ 11 6 pin (2 centre)
: 2.5mm barrel connector
ACMACOMPLIANT : SupplierNunber N782
WARRANTY
This device is guaranteed against defects from workmanship for a period
of two years (24 months) from the date of purchase. In the event of
failure, you should return the product, along with proof of purchase date,
and a written statement about the nature of the problem.
This Warranty shall not apply to any unit which has been subject to
alteration, modification, abuse, negligence, accident, external voltage/
lightning surge or used in any manner contrary to these instructions.
The obligation is solely to repair or replace the product. The warrantor
is not liable for any incidental or consequential damages due to such
defects.
The user is responsible for freight costs to the repair point. The warrantor
will be responsible for freight costs in returning this unit back to the
user.
Damage caused to this device or attached equipment, by lightning strikes
or over voltage surge is not covered under this warranty.
CASE SEALED AT FACTORY
OPENING THE CASE VOIDS THE WARRANTY