AltumView AVG20WF5 User manual
1
Sentinare Smart Activity Sensor
User Manual
Mar. 24, 2022
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Contents
Revision History 5
1. Installation and General Information 8
1.1 Introduction 8
1.2 Installing iOS App from Apple App Store 9
1.3 Installing Android App 9
1.4 Installing the Sentinare Sensor 10
1.5 Disclaimers, Limitations and Known Issues 11
1.6 Troubleshooting 12
1.6.1 Known Issues 12
1.6.2 Other Troubleshooting 13
1.7 Technical Support 15
1.8 Certificates 15
1.9. Federal Communications Commission (FCC) Interference Statement 15
1.10 Innovation, Science and Economic Development Canada (ISED) Interference Statement 16
2. User Account Management 17
2.1. Signing Up 17
2.2 Login 19
3．Room Management 21
3.1 List of Rooms 21
4．Device Management 23
4.1 Add a Device 24
4.1.1 Add a Device 24
4.1.2 Set Up WiFi 26
4.1.3 Upgrade Firmware 29
4.1.4 Calibration 31
4.1.5 Other Important Settings 33
4.2 Device Streaming and Setting 34
4.2.1 Rename Device 35
4.2.2 Refresh Display 35
4.2.3 Voice Call 35
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4.2.4 Setup WiFi 35
4.2.5 Calibration 36
4.2.6 Region of Interest (ROI) 36
4.2.7 View Recordings 38
4.2.8 Updating Firmware 39
4.2.9 Restart 39
4.2.10 Change Room 39
4.2.11 Remove Device 40
4.2.12 Privacy Mode 41
4.2.13 Upside-Down Installation 41
4.2.14 Delay Fall Alert 41
4.2.15 Hand Waving Detection and Sensitivity 42
4.2.16 Advanced Settings 42
4.2.17 Factory Reset 43
4.2.18 Configuring Night Vision 45
4.2.19 LED Green Light 45
4.2.20 Alert Sound 45
4.2.21 Stick Figure Recording 46
4.2.22 HDMI Output (Cypress Only) 46
4.2.23 Local Video Recording (Cypress Only) 47
4.2.24 Meanings of LED Colors 47
5．People Management 48
5.1. Manage Person Groups 48
5.2. Add Person 49
5.3 Person Information 51
6．Alerts 54
6.1 Alerts 54
6.2 Managing False Alarms 55
7．Fall Risk Assessment 57
7.1 Introduction 57
7.2 Morse Fall Risk Assessment Scale 57
7.3 Gait Analysis 59
7.3.1 Room Setup 59
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7.3.2 The Gait Test 59
7.4 Final Morse Fall Risk Scale 60
8．Dashboard 62
8.1 View Visits 64
9. Account Settings 65
9.1 Profile 65
9.2 Purchase Subscription 65
9.3 Push Notification Status 66
9.4 Duplicate Alert Prevention 66
9.5 Alert History 66
9.6 Link Alexa Together (US Server Only) 67
9.7 Invite Secondary User 70
9.8 Dark Mode 71
9.9 App Version 71
9.10 Terms of Services 71
9.11 Switch Account 71
9.12 Log Out 73
9.13 Delete Account 73
9.14 Provide Feedback 73
10. Sentinare Web Hub 74
10.1 Rooms 74
10.2 People 75
10.3 Alerts 77
10.4 Select Streams 77
10.5 Visits 78
11. API for Third-Party Integration 80
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Revision History
Date
Version
October 23, 2019
Firmware version: 0.6.225
App version: 1.4.6
November 11, 2019
Firmware version: 0.6.225
App version: 1.4.6
Minor revision
November 14, 2019
Firmware version: 0.6.227
App version: 1.5.0
November 16, 2019
Firmware version: 0.6.228
App version: 1.5.0
February 8, 2020
Rearranged chapter order
February 25, 2020
Firmware version: 0.7.242
App version: 1.7.9
April 5, 2020
Firmware version
：
US-0.7.248, CN-0.7.259, CA-0.7.262. App Version: 1.7.24
Changes
：
1.3, 1.5, 2.1, 3.2, 4.1, 4.2.5, 4.2.13, 4.2.14, 4.2.16, 5.2, 7.1
July 26, 2020
Firmware version: CA-0.8.268, CN-0.8.264, US-0.8.253 or later
App version: 2.2.18 or later
Main Changes:
•New feature: Fall Risk Assessment (Sec. 7)
•New feature: False Alert management (Sec. 6.2)
•Merge Area and Zone into Room
•Other changes to reduce false alarms
•Improved streaming performance with lower delay and bandwidth
•Restart and Factory Reset via Bluetooth
•Turn on phone loud speaker in 2-way audio
•Add 2-way audio server connection indicator
•Add LED and alert chime toggles
•
Add waving detection sensitivity
Nov. 6, 2020
Firmware version: CA-0.8.274, CN-0.8.268, US-0.8.260
App version: 2.4.16
Main Changes:
•New feature: Region of Interest (Sec. 4)
•New feature: User Group (Sec. 5)
•New feature: Web interface (Sec. 10)
•The “Wandering Risk” flag is removed, which can be achieved by
defining a person group for people with wandering risk.
•Display ROI map in the background.
•Change floor map color.
•Change to colorful stick figures.
•Improved face recognition and tracking.
•Improved IR light control.
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•Improved Bluetooth connection.
•
Fixed support of Chinese WiFi names.
February 16, 2021
Firmware version: CA-0.9.280, CN-0.9.273, US-0.9.268
App version: 2.5.6
Main Changes:
•Added person information and medical history page.
•Added Visits page in the Dashboard.
•Improved hand waving detection performance in night vision
mode.
Changed the default value of Delay Fall Alert to OFF, and the default
Viewing Privacy mode to Natural.
May 2, 2021
Firmware version: CA-0.9.280, CN-0.9.273, US-0.9.268 or later
App version: 2.5.27
Main Changes:
•Rebranded the App and sensor names to Sentinare
•Updated the Rooms page to allow easier navigation between rooms
and sensors
•Added Switch Account description
•Updated Add Person part
May 18, 2021
App version: 2.5.28
Added the privacy mode in Room management.
May 22, 2021
Added Ch. 11: API.
July 20, 2021
Firmware version: CA-0.9.285, US-0.9.271, CN-0.9.275 or later.
App version: 2.7.20
Main Changes:
•Added stick figure recording/playback feature in the sensor page
•Added device online/offline status in the Room page
•Added people and device status summaries in the Dashboard page
•Various bug fixes, such as in fall risk assessment.
Nov. 15, 2021
Firmware versions:
•Cypress sensor: No change
•Sentinare 2 sensor: US-0.1.177, CN-0.1.177, CA-0.1.182.
App version: 2.7.46
Main Changes:
•Sentinare 2 firmware:
oVoice call is enabled
oFall risk assessment is enabled
oFixed flipped view bug in normal installation
oFixed setting up WiFi bug for iPhone 6/6s/7 with iOS 12
oFixed color distortion problem
•App:
oChanged the fall risk assessment UI
oFixed stopped streaming problem when the app is
minimized and screen is turned off
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oFixed session expired error
oMoved privacy mode setting from “Room” to “Calibrate”
page
oModified ‘Person” page
Dec. 20, 2021
Firmware versions:
•Cypress sensor: US-0.9.274, CN-0.9.277, CA-0.9.287.
•Sentinare 2 sensor: US-0.1.182, CN-0.1.184, CA-0.1.189.
App version: 2.7.54
Main Changes:
•Cypress firmware: Adding low-light mode
•Sentinare 2 firmware:
oAdding low-light mode
oFixed the bug that face recognition sometimes does not
work
oFixed some WiFi connection bugs
oFixed some stick figure recording bugs
•Sentinare App:
oFixed Android 11 and iOS 13 permission request problems
for Bluetooth, Local Network, and Location
oDuplicated Privacy Mode and Upside Down Installation
toggles in the sensor page and Calibrate pages
oImproved Bluetooth timing
oAdded command in the alert notification to open the
sensor page directly
Mar. 21, 2022
Firmware version:
•Cypress sensor: US-0.9.274, CN-0.9.277, CA-0.9.287.
•Sentinare 2 sensor: US-0.1.184, CN-0.1.186, CA-0.1.191.
•App version: 2.8.48
Main Changes:
•Added Link Alexa Together for US server
•Added Purchase Subscription page
•Added multiple-choice health conditions in People page
•Combined hand-waving toggle and hand-waving sensitivity toggle
•When trying to add a sensor that is already in another account, the
App can now display the previous account name
•Fixed flashing white light bug after power cycle
•
Fixed various WiFi/Bluetooth connection bugs
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1. Installation and General Information
1.1 Introduction
Thank you for choosing the Sentinare smart activity sensor system, the ideal solution for senior
care, remote patient monitoring, telehealth, and other applications where privacy is
indispensable. The Sentinare sensor has a build-in AI chip, and uses the latest deep learning
algorithms to monitor the activities of people, collect useful activity statistics, and identify
changes to routine patterns. When emergencies such falls are detected, it can notify the
caregivers immediately. It also performs fall risk assessment. To protect the privacy, only stick
figure animations are transmitted, instead of raw videos. The stick figure animations can be
saved in the cloud, which can be used to analyze people’s health, investigate incidents, improve
quality of service of care workers, help doctors to detect some diseases earlier (such as
Parkinson’s disease, dementia, and depression), and help doctors and patients during
rehabilitation.
Most contents in this user manual apply to both the first-generation Sentinare sensor (Cypress)
and the second-generation Sentinare sensor (Sentinare 2). A few features and operations are
slightly different, and are explained separately.
Sentinare has the following main features. We are also constantly adding new and exciting
features to the system.
• Privacy Preservation
• Fall Detection
• Fall Risk Assessment
• Waving Hand Detection
• Region of Interest (ROI) Monitoring:
• Entrance/Exit Management
• Restricted Region
• Stick-Figure Recording
• Face Recognition
• Activity Statistics
• Voice Call
• Infrared Mode
• Secondary User
• Mobile App and Web Interface
• API for third part integration
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• Integration with Amazon’s Alexa Together (only available in the US now)
The key performances of the Sentinare sensor under good lighting conditions are as follows
(the performance will be degraded in poor lighting conditions or night vision mode):
Fall Detection:
•Best detection distance：< 6m
•Max detection distance：10m
Waving Hand Detection:
•Best detection distance:：< 5m
•Max detection distance：8m
Face Recognition:
•Best recognition distance：< 4.5 m
•Max recognition distance：6m
Voice Call:
•Best voice distance：< 5 m
•Max voice distance：10m
1.2 Installing iOS App from Apple App Store
The iOS version of the Sentinare App (formerly known as the Cypress) can be downloaded from
AltumView website www.altumview.com or www.altumview.ca, or by searching “ Sentinare Activity
sensor” in the Apple App Store, or using the following link:
https://apps.apple.com/app/sentinare-activity-sensor/id1426892725
1.3 Installing Android App
The Android version of the Sentinare App can be downloaded from the following links:
https://play.google.com/store/apps/details?id=com.altumview.app
https://altumview.ca/android-download/
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1.4 Installing the Sentinare Sensor
Install the Sentinare activity sensor at a height of about 1.8-2.5 meters from the floor and tilt it down
slightly so that it can monitor most of the floor in the room. The sensor should not rotate to the left or
right, i.e., the line between the lens and the LED light should be vertical. Otherwise the fall detection
algorithm could be confused and generate false alarms.
Please avoid facing the sensor at strong light sources such as a big window. Then power up and wait for
about a minute until the LED starts to flash white, indicating that the sensor is ready to be added to the
system. See the following chapters for details.
The bracket of the sensor can be mounted on a horizontal surface, on the wall, or on the ceiling. For
Sentinare 2, the rotating arm of the bracket can be installed in one of two directions.
Both Cypress and Sentinare 2 can be installed upside-down. In this case, you need to turn on the Upside-
Down Installation flag in the App.
The following are different ways to install Sentinare 2, with the optional ball head (the USB cable is not
shown).
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1.5 Disclaimers, Limitations and Known Issues
Please note that as in any other Artificial Intelligence products, the algorithms of our products
are not perfect, although we are working hard to improve them constantly. By purchasing our
products and using our services, you agree to our terms and conditions as stated in our website
and in the App, including the disclaimers, limitations of our products and services, and
limitation of liability. In particular, you agree that the device is not guaranteed to detect all
possible abnormal events that it is designed for, and is not guaranteed to collect all information
without any error. We cannot guarantee in any way that the device will prevent accidents,
death or personal injury to you or others, or prevent property damage, illegal entry, or undue
delay in any emergency service response, and we are not liable in any manner for any injury,
loss or damage resulting therefrom. If you do not agree with these clauses, you should not use
our products.
The following is a list of known issues and limitations of our products. The list is by no mean
complete, and is updated frequently.
•Not all emergencies such as falls and waving hand can be detected correctly, because the
performances can be affected by many factors, such as lighting, distance, angle, and
occlusion.
•The activity statistics is not always correct, especially when the person being monitored is
on the bed and is covered by blanket.
•The face tracking could have temporary error when multiple people’s motions cross over.
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•The performance of the product in night vision mode is generally worse than the day light
mode.
•The voice call does not work when the user’s IP address is in IPV6 format. We are working
to resolve this.
1.6 Troubleshooting
1.6.1 Known Issues
•Sentinare 2 voice call quality: The quality of voice call of Sentinare 2 is still not good enough. We are
working on a solution for this problem.
•LED flashing white: For Sentinare 2, if the WiFi strength is very weak, the device’s LED might turn to
flashing white after failing to reconnect to Wifi. To resolve this issue, please make sure that Wifi
signal is strong enough, and power cycle the device. It will reconnect to Wifi again and come back
online.
•Firmware upgrading cannot start: The firmware upgrade of Sentinare sensor usually needs about
five minutes. If after clicking the upgrade firmware command in the App, the status of the sensor in
the App quickly change from upgrading to the normal status, and the firmware version is still the
previous version, please first try again and make sure it is not due to network glitch. If after a few
attempts, the upgrade still cannot start, please restart the sensor. Sometimes factory reset is
needed (se Sec. 4.2.17) before upgrading again.
•Firmware upgrading got stuck: Sometimes when upgrading the firmware, the sensor could be stuck
and keeps flashing blue light for a very long time (more than 10 minutes). In this case, it is safe to
unplug the power of the sensor and re-plug. If the download was complete, the sensor will upgrade
to the new version after restarting. Otherwise the download will continue automatically and the
sensor will still flash blue. Multiple unplugs might be needed for the sensor to complete the
upgrading. If it still keeps flashing blue after several unplugs, please perform a factory reset from the
App or manually perform the factory reset (see Sec. 4.2.17) before upgrading again.
•Web Hub login error: When logging into the Sentinare Web Hub (Sec. 10), if you get the following
error, please clear the cookie and cache of your web browser, or use the incognito mode of your
browser, or use a different type of browser:
{"status_code": 401, "message": "Token is invalid or expired.", "success": false, "error": {"name":
"AccessDeniedError", "code": 28}}
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•Cypress temperature: The metal ring of the first-generation Cypress sensor is the heat sink of the
CPU. Therefore its temperature is a bit hot, but the tempratures of other parts of the sensor are
normal, and the sensor meets the safety standard.
1.6.2 Other Troubleshooting
•Verification Email: If you could not receive the verification email after registering a new
account, please check if your email is spelled correctly, and also check the junk folder of
your email account.
•Firmware and App Versions: Please always use the latest firmware and app versions. Some
new features in the firmware (or App) may not work with an old App (or firmware).
•App Permissions: The Sentinare App needs certain permissions to work properly. When you
first use the App and some of its features, it will ask for the following permissions. Please
allow these accesses when the App is running. These permissions can be changed in the
Setting page of your mobile device.
oPush notification
oBluetooth
oLocation (required to use Bluetooth)
oLocal Network (required to use voice call)
oMicrophone
oCamera
•WiFi Protocol: For security reason, only secure WiFi networks with WPA2-PSK (or WPA2-
Personal) protocol are supported. Open, WEP, WPA, and WPA2-Enterprise are not supported.
The WPS (Wi-Fi Protected Setup) setting should be disabled. See the Setup WiFi section in
Sec. 4 for details.
•Whitelist: When you try to add a sensor to your account, if you get an error message stating
that the sensor is not in the whitelist of the server, it means that the sensor is registered in
a different server from the server that your user account is registered. You need to register
your account in the correct server. Currently, three servers are available, in US, Canada, and
China. If you are in these countries, your sensor is default to your country’s server. If you
are in other countries, your devices are usually registered in the US server, unless we notify
you otherwise.
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•Upgrading: When upgrading the firmware, if the status of the sensor in the App is
“Upgrading…” for a long time, please press the screen and pull down to reload the page and
refresh the status, because sometimes the App is not able to refresh by itself.
•Calibration after Position Change: After setting up the WiFi, floor calibration should be
performed in order to use the fall detection feature. Every time after the position or angle
of the sensor is changed, the calibration should be performed again, otherwise the fall
detection will not work properly.
•Cannot Find Device: At any time, each Sentinare activity sensor can only connect to one
device or App via Bluetooth. Sometimes if your Sentinare App gets a Bluetooth-out-of-range
error when trying to connect to a Sentinare sensor, please make sure the sensor is not
currently connected to other device or App via Bluetooth. Sometimes the other device
could be your cell phone. To check if this is the case, please go to the phone’s Settings >
Bluetooth page. If the sensor is connected in this page, please turn off the phone’s
Bluetooth to stop the connection, then turn on the Bluetooth, and connect to the sensor
from the Sentinare App again. You can also factory reset the device to disconnect its
Bluetooth link.
•Duplicate Alert Prevention: To test the various alert features of the system, please set the
“Duplicate Alert Prevention” in the Setting page to be “None”, such that every alert will be
sent to the App. In addition, please turn off the “Delay Fall Alert” in the sensor page, such
that an alert will be sent immediately after a fall is detected, without waiting for 30
seconds.
•General Error Recovery Procedure: If the App behaves unexpectedly or stops responding,
please force close the App using the following methods for iOS and Android respectively,
and then restart it.
https://support.apple.com/en-ca/guide/iphone/iph83bfec492/ios
https://support.google.com/android/answer/9079646?hl=en
If the sensor behaves unexpectedly or stops responding, please follow the following
procedure:
oRestart the sensor from the App.
oIf the problem persists, power down and power up the sensor again.
oIf it still does not work, remove the sensor from the account, and re-add it.
oIf the problem still cannot be resolved, please perform a factory reset. If Bluetooth
connection with the sensor is available, the factory reset can be done via the App.
Otherwise physical factory reset can be done via the reset hole in the back of the
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Cypress sensor or the reset button of the Sentinare 2 sensor. See Sec. 4.2.17 Factory
Reset for details.
1.7 Technical Support
1.8 Certificates
Cypress
Sentinare 2
FCC ID (US)
2ATH6-CYPVS1
2ATH6-AVG20WF5
IC (Canada)
25095-CYPVS1
25095-AVG20WF5
1.9. Federal Communications Commission (FCC) Interference
Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generate, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one of
the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
RF Exposure Warning
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This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This product may not be collocated or operated in conjunction with any other antenna or transmitter
This equipment must be installed and operated in accordance with provided instructions and the
antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm
from all persons and must not be collocated or operating in conjunction with any other antenna or
transmitter.
1.10 Innovation, Science and Economic Development Canada
(ISED) Interference Statement
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Cetappareilestconforme à la norme RSS d'Industrie Canada. Son fonctionnementestsujet aux deux
conditions suivantes:
(1) ledispositif ne doit pas produire de brouillagepréjudiciable, et
(2) cedispositifdoit accepter tout brouillagereçu, y compris un brouillage susceptible de provoquer un
fonctionnementindésirable.
IMPORTANT NOTE:
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20 cm between the radiator
and your body.
Déclarationd'exposition aux radiations:
Cetéquipementestconforme aux limitesd'exposition aux rayonnements IC établies pour
unenvironnement non contrôlé. Cetéquipementdoitêtreinstalléetutilisé avec un minimum de 20 cm de
distance entre la source de rayonnement et votre corps.
Industry Canada (IC)
CAN ICES-3 (B)/NMB-3(B)
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2. User Account Management
2.1. Signing Up
●Open the Sentinare App, and tap the “Create an Account” in the front page.
●On the “Sign Up” page, tap the pencil icon to choose a server location. Currently there are three
servers: Canada, United States, and China. When a sensor is sold, its serial number is added to the
white list of one of our servers, based on the country of the customer.
●Fill in name, email, and password, and tap the “Sign Up” button. The email address and password
are required for future login. The password should have at least 8 characters and include at least
one upper case letter and one digit.
●In order to use this product, you need to accept our “Terms of Services” .Please click Terms of
Services and read it carefully. Use the drop-down button to see the entire document. If you accept
these terms of services, please tap the “Accept” button at the bottom of this page. The terms of
services can also be found in the Setting page of the App, or AltumView website.
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●After clicking Sign Up, you will receive a verification code through email from altumview.com. If you
could not get it after a few minutes, please make sure your email is spelled correctly, and check your
junk mail folder.
●Enter the verification code in the “Confirm Email” page, then tap “Continue” to enter your account.
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2.2 Login
●Tap the “Log in” button in the front page to open the Log In page, where you can log in to your
account using your email and password. You also need to specify the server for your sensor.
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●Retrieve password: If you have forgotten your password, you can tap on "Forgot Password?". In the
"Forgot Password" page, please fill in your registered email address in the "Email" field and the new
password will be sent to your registered email address.
●Switch Account: The App can save the login information of multiple accounts, and allow switching
between them without having to re-type the login information. To switch to a saved account, users
can tap the multiple-people icon in the upper right corner of the login page, and select the desired
account. More details are explained in the Switch Account part in Sec. 9.
●App version and Dark Mode: In the front page, tap the setting wheel icon in the lower-right corner
can display the App version and choose to use Dark Mode.
Each account can invite some secondary users to the account. The secondary users can view the sensors and
some other information of the main account, but they cannot change the settings of the account. Please
refer to Sec. 9.5 for details.
Table of contents
