AMF Boss Scoring User manual

Version 9
FRONT DESK
Reference Manual
Co
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ht © 2004 AMF Bowlin
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Products
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Inc.
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8100 AMF Drive
,
Mechanicsville
,
VA 23111
AMF Bowling Products, Inc., ●Technical Support Group ●(International) 804 730-4343 ●(Domestic) 1-800-342-
400-295-109-001 Rev. A August 10, 200
4

All Rights Reserved
All rights to this Front Desk Reference Manual are the property of AMF Bowling Products,
Inc., including the diagrams, figures, and technical specifications.
Reproduction or transmission of any of the material contained in this manual is strictly
forbidden without the prior permission of AMF Bowling Products, Inc.
All of the product information contained in this manual was carefully prepared based on the
latest information available and, to our knowledge, was believed to be correct at the time of
printing. However, this publication could include inaccuracies or typographical errors, and
AMF Bowling, Inc. cannot be held responsible for inadvertent errors or omissions that may
appear in this document.
Document Updates
In the interest of continual product and services improvement, AMF reserves the right to
revise or update this manual at any time without obligation to notify any person or entity of
such revision. The document number and revision date below indicate the edition and printing
date of this manual.
Copyright 2004, AMF Bowling Products, Inc., All Rights Reserved
400-295-109-001, Rev A
Issue Date: August 10, 2004
AMF Bowling, Inc.
Advanced Technology and Scoring Division
8100 AMF Drive
Mechanicsville, VA 23111

i
Table of Contents
Introduction
Welcome To Front Desk .......................................................................................................... 1
How To Use This Book............................................................................................................1
Logging On.............................................................................................................................. 2
Function Icons ......................................................................................................................... 2
Action Icons ............................................................................................................................ 4
All About Lanes
Overview ................................................................................................................................. 5
Selecting Lanes........................................................................................................................ 5
Viewing Lane Status ................................................................................................................ 6
Checking In Open Play Bowlers
Overview ................................................................................................................................. 9
Quick Check-In Of Open Play Bowlers .................................................................................... 9
Regular Check-In Of Open Play Bowlers ............................................................................... 10
Modifying And Deleting Line Items....................................................................................... 11
Checking Out Open-Play Bowlers
Overview ............................................................................................................................... 13
Checking-Out Open-Play Bowlers.......................................................................................... 13
Modifying And Deleting A Line Item During Check-Out ................................................. 15
Turning On and Off Non Open Play Lanes (Leagues and Tournaments)
Overview ............................................................................................................................... 17
Checking In League Bowlers.................................................................................................. 17
Checking In “Generic” AMF Leagues .............................................................................. 17
Checking In AMF Leagues With League Module Installed ............................................... 18
Checking In Leagues Through Interfaced Programs ..................................................... 19
Checking In Tournament Bowlers .................................................................................... 20
Checking In “Generic” AMF Tournaments .................................................................. 20
Checking In AMF Tournaments With Tournaments Module Installed .......................... 22
Checking In Tournaments Through Interfaced Programs.............................................. 22
Checking-Out AMF Leagues, AMF Tournaments And Third Party Interfaced Leagues And
Tournaments .................................................................................................................... 23
Changing The Scorer Feature Settings.............................................................................. 24

ii
Working With Lanes
Overview ............................................................................................................................... 25
Controlling Lane Properties ................................................................................................... 25
Transferring Lanes ................................................................................................................. 28
Rotating Lanes ....................................................................................................................... 29
Accepting Payment
Overview ............................................................................................................................... 31
Pre-Pay Or Post-Pay? ....................................................................................................... 31
Accepting Payment For POS Items During Check-In Or During Play ..................................... 32
Selling Items Not Associated With A Lane............................................................................. 33
Selling POS Items Using Quick Keys..................................................................................... 35
Providing Refunds ................................................................................................................. 36
Refunding A POS Item..................................................................................................... 37
Refunding A Game........................................................................................................... 38
Managing Scores
Overview ............................................................................................................................... 39
Changing Scores Using Remote Control................................................................................. 39
Printing Score Tickets............................................................................................................ 40
Printing A Current Ticket................................................................................................. 40
Printing A Games Recap Ticket........................................................................................ 40
Printing Saved Tickets ..................................................................................................... 40
Handling Emergencies
Overview ............................................................................................................................... 43
Turning The Pinspotter Off .................................................................................................... 43
Turning The Pinspotter Back On ...................................................................................... 43
Locking The Workstation....................................................................................................... 44
Unlocking The Workstation.............................................................................................. 44
Using Utilities
Overview ............................................................................................................................... 45
Accessing Utilities ........................................................................................................... 45
Setting The Front Desk Number ............................................................................................. 45
Managing Area Locks ............................................................................................................ 46
Sending An Unlock Request............................................................................................. 47
Deleting The Lock............................................................................................................ 47
Refreshing The Screen ..................................................................................................... 47

BOSS Scoring™ System
Front Desk Reference Manual
Introduction 1
Introduction
Welcome To Front Desk
The AMF BOSS Front Desk system delivers state-of-the-art bowling
center management in one integrated system. Each job duty performed at a
bowling center's front desk, from Check-In to Check-Out, is handled
through a Front Desk workstation.
How To Use This Book
This document assumes you have read the System Overview Reference
Manual and know the screen layout, action icons, and how to use the
navigation icons to move through the system screens.
This book emphasizes those functions you will use most often in the
system, including how to set up the system at the beginning, then how to
use it on a recurring basis. Additionally, the book follows the general flow
of day-to-day operation as follows:
•All About Lanes: This section discusses how to select lanes and view
lane status on the Main screen.
•Checking In Open Play Bowlers: This section covers how to perform
regular and quick check-in of open-play bowlers. It also covers how to
check in league and tournament bowlers, including instructions for
third-party interface software.
•Checking Out Open-Play Bowlers: This section discusses how to
check out bowlers.
•Turning On And Off Non Open Play Lanes (Leagues And
Tournaments): This section covers the various kinds of leagues and
tournaments and how to check them in.
•Working With Lanes: This section tells you how to control various lane
properties, transfer lanes, and rotate lanes.
•Accepting Payment: This section covers how to accept payment for
pre-pay items during check-in and for POS items. It also covers how to
refund a bowler’s money.
•Managing Scores: This section discusses how to adjust scores
remotely.

BOSS Scoring™ System
Front Desk Reference Manual
2 Introduction
•Handling Emergencies: This section tells you how to disable the
pinspotter in the case of an emergency. It also discusses how to lock
the workstation if you need to leave the Front Desk area.
•Using Utilities: This section covers those built-in BOSS utilities that
allow you to unlock a lane(s), manage AMF area locks, and set
parameters related to communication between the front desk and
scorers.
This book is designed to accompany system use—in other words, while
you are actually using the system. For that reason, we don’t detract from
the procedures by using screen prints (because you are probably looking at
the real thing as you read this!).
Logging On
Of course, to access the Front Desk system, you must first log onto BOSS.
If necessary, see your System Administrator or Center Manager for User
ID and Password information, and also for instructions on how to log on.
After you have successfully logged on to BOSS, the BOSS screen
appears. Select the Front Desk icon to access the system. The first
screen you see after you login is the Main screen.
Other icons will appear in this area depending on the modules your
center has installed. Each of these modules has a separate user’s guide
– if you need assistance with any of these other modules, see the
appropriate user’s guide.
Function Icons
Function icons actually kick off some of the day-to-day Front Desk operations.
These icons include the following:
Icon Function
(also CTRL+1)
Accesses the Point of Sale functionality, allowing you to sell food, drinks, or other items
your center sells.
(also CTRL+2)
Access lane properties you can control, such as scoring methods, scorer language, and
settings for maintenance.

BOSS Scoring™ System
Front Desk Reference Manual
Introduction 3
Icon Function
(also CTRL+3)
Allows you to adjust scores remotely.
(also CTRL+4)
Locks the workstation to prevent unauthorized use. Also allows a change to a user with
different permissions (such as from a clerk to a manager).
(also CTRL+5)
Turns off the pinspotter on a lane. This button is usually used only in an emergency.
Switches to Waiting List add-in (if installed).
(also CTRL+6)
Starts the open play check-in process.
(also CTRL+7)
Begins check in for all non-open play games, including tournaments and leagues (including
interfaced programs).
(also CTRL+8)
Starts the check-out process.

BOSS Scoring™ System
Front Desk Reference Manual
4 Introduction
Icon Function
From the Non Open Check-In screen, this begins AMF tournament check in.
From the Non Open Check-In screen, this begins check in for leagues and tournaments
through interfaced programs.
Action Icons
In addition to the standard action icons described in the System Overview
Reference Manual, the Front Desk module includes the following additional
action icons.
Print tickets for selected lanes.
Transfer lanes.
On the Main screen, toggles between the detail lane view and the
summary lane view.