AMF Boss Scoring User manual

Version 9
FRONT DESK
Reference Manual
Co
py
ri
g
ht © 2004 AMF Bowlin
g
Products
,
Inc.
,
8100 AMF Drive
,
Mechanicsville
,
VA 23111
AMF Bowling Products, Inc., ●Technical Support Group ●(International) 804 730-4343 ●(Domestic) 1-800-342-
400-295-109-001 Rev. A August 10, 200
4

All Rights Reserved
All rights to this Front Desk Reference Manual are the property of AMF Bowling Products,
Inc., including the diagrams, figures, and technical specifications.
Reproduction or transmission of any of the material contained in this manual is strictly
forbidden without the prior permission of AMF Bowling Products, Inc.
All of the product information contained in this manual was carefully prepared based on the
latest information available and, to our knowledge, was believed to be correct at the time of
printing. However, this publication could include inaccuracies or typographical errors, and
AMF Bowling, Inc. cannot be held responsible for inadvertent errors or omissions that may
appear in this document.
Document Updates
In the interest of continual product and services improvement, AMF reserves the right to
revise or update this manual at any time without obligation to notify any person or entity of
such revision. The document number and revision date below indicate the edition and printing
date of this manual.
Copyright 2004, AMF Bowling Products, Inc., All Rights Reserved
400-295-109-001, Rev A
Issue Date: August 10, 2004
AMF Bowling, Inc.
Advanced Technology and Scoring Division
8100 AMF Drive
Mechanicsville, VA 23111

i
Table of Contents
Introduction
Welcome To Front Desk .......................................................................................................... 1
How To Use This Book............................................................................................................1
Logging On.............................................................................................................................. 2
Function Icons ......................................................................................................................... 2
Action Icons ............................................................................................................................ 4
All About Lanes
Overview ................................................................................................................................. 5
Selecting Lanes........................................................................................................................ 5
Viewing Lane Status ................................................................................................................ 6
Checking In Open Play Bowlers
Overview ................................................................................................................................. 9
Quick Check-In Of Open Play Bowlers .................................................................................... 9
Regular Check-In Of Open Play Bowlers ............................................................................... 10
Modifying And Deleting Line Items....................................................................................... 11
Checking Out Open-Play Bowlers
Overview ............................................................................................................................... 13
Checking-Out Open-Play Bowlers.......................................................................................... 13
Modifying And Deleting A Line Item During Check-Out ................................................. 15
Turning On and Off Non Open Play Lanes (Leagues and Tournaments)
Overview ............................................................................................................................... 17
Checking In League Bowlers.................................................................................................. 17
Checking In “Generic” AMF Leagues .............................................................................. 17
Checking In AMF Leagues With League Module Installed ............................................... 18
Checking In Leagues Through Interfaced Programs ..................................................... 19
Checking In Tournament Bowlers .................................................................................... 20
Checking In “Generic” AMF Tournaments .................................................................. 20
Checking In AMF Tournaments With Tournaments Module Installed .......................... 22
Checking In Tournaments Through Interfaced Programs.............................................. 22
Checking-Out AMF Leagues, AMF Tournaments And Third Party Interfaced Leagues And
Tournaments .................................................................................................................... 23
Changing The Scorer Feature Settings.............................................................................. 24

ii
Working With Lanes
Overview ............................................................................................................................... 25
Controlling Lane Properties ................................................................................................... 25
Transferring Lanes ................................................................................................................. 28
Rotating Lanes ....................................................................................................................... 29
Accepting Payment
Overview ............................................................................................................................... 31
Pre-Pay Or Post-Pay? ....................................................................................................... 31
Accepting Payment For POS Items During Check-In Or During Play ..................................... 32
Selling Items Not Associated With A Lane............................................................................. 33
Selling POS Items Using Quick Keys..................................................................................... 35
Providing Refunds ................................................................................................................. 36
Refunding A POS Item..................................................................................................... 37
Refunding A Game........................................................................................................... 38
Managing Scores
Overview ............................................................................................................................... 39
Changing Scores Using Remote Control................................................................................. 39
Printing Score Tickets............................................................................................................ 40
Printing A Current Ticket................................................................................................. 40
Printing A Games Recap Ticket........................................................................................ 40
Printing Saved Tickets ..................................................................................................... 40
Handling Emergencies
Overview ............................................................................................................................... 43
Turning The Pinspotter Off .................................................................................................... 43
Turning The Pinspotter Back On ...................................................................................... 43
Locking The Workstation....................................................................................................... 44
Unlocking The Workstation.............................................................................................. 44
Using Utilities
Overview ............................................................................................................................... 45
Accessing Utilities ........................................................................................................... 45
Setting The Front Desk Number ............................................................................................. 45
Managing Area Locks ............................................................................................................ 46
Sending An Unlock Request............................................................................................. 47
Deleting The Lock............................................................................................................ 47
Refreshing The Screen ..................................................................................................... 47

BOSS Scoring™ System
Front Desk Reference Manual
Introduction 1
Introduction
Welcome To Front Desk
The AMF BOSS Front Desk system delivers state-of-the-art bowling
center management in one integrated system. Each job duty performed at a
bowling center's front desk, from Check-In to Check-Out, is handled
through a Front Desk workstation.
How To Use This Book
This document assumes you have read the System Overview Reference
Manual and know the screen layout, action icons, and how to use the
navigation icons to move through the system screens.
This book emphasizes those functions you will use most often in the
system, including how to set up the system at the beginning, then how to
use it on a recurring basis. Additionally, the book follows the general flow
of day-to-day operation as follows:
•All About Lanes: This section discusses how to select lanes and view
lane status on the Main screen.
•Checking In Open Play Bowlers: This section covers how to perform
regular and quick check-in of open-play bowlers. It also covers how to
check in league and tournament bowlers, including instructions for
third-party interface software.
•Checking Out Open-Play Bowlers: This section discusses how to
check out bowlers.
•Turning On And Off Non Open Play Lanes (Leagues And
Tournaments): This section covers the various kinds of leagues and
tournaments and how to check them in.
•Working With Lanes: This section tells you how to control various lane
properties, transfer lanes, and rotate lanes.
•Accepting Payment: This section covers how to accept payment for
pre-pay items during check-in and for POS items. It also covers how to
refund a bowler’s money.
•Managing Scores: This section discusses how to adjust scores
remotely.

BOSS Scoring™ System
Front Desk Reference Manual
2 Introduction
•Handling Emergencies: This section tells you how to disable the
pinspotter in the case of an emergency. It also discusses how to lock
the workstation if you need to leave the Front Desk area.
•Using Utilities: This section covers those built-in BOSS utilities that
allow you to unlock a lane(s), manage AMF area locks, and set
parameters related to communication between the front desk and
scorers.
This book is designed to accompany system use—in other words, while
you are actually using the system. For that reason, we don’t detract from
the procedures by using screen prints (because you are probably looking at
the real thing as you read this!).
Logging On
Of course, to access the Front Desk system, you must first log onto BOSS.
If necessary, see your System Administrator or Center Manager for User
ID and Password information, and also for instructions on how to log on.
After you have successfully logged on to BOSS, the BOSS screen
appears. Select the Front Desk icon to access the system. The first
screen you see after you login is the Main screen.
Other icons will appear in this area depending on the modules your
center has installed. Each of these modules has a separate user’s guide
– if you need assistance with any of these other modules, see the
appropriate user’s guide.
Function Icons
Function icons actually kick off some of the day-to-day Front Desk operations.
These icons include the following:
Icon Function
(also CTRL+1)
Accesses the Point of Sale functionality, allowing you to sell food, drinks, or other items
your center sells.
(also CTRL+2)
Access lane properties you can control, such as scoring methods, scorer language, and
settings for maintenance.

BOSS Scoring™ System
Front Desk Reference Manual
Introduction 3
Icon Function
(also CTRL+3)
Allows you to adjust scores remotely.
(also CTRL+4)
Locks the workstation to prevent unauthorized use. Also allows a change to a user with
different permissions (such as from a clerk to a manager).
(also CTRL+5)
Turns off the pinspotter on a lane. This button is usually used only in an emergency.
Switches to Waiting List add-in (if installed).
(also CTRL+6)
Starts the open play check-in process.
(also CTRL+7)
Begins check in for all non-open play games, including tournaments and leagues (including
interfaced programs).
(also CTRL+8)
Starts the check-out process.

BOSS Scoring™ System
Front Desk Reference Manual
4 Introduction
Icon Function
From the Non Open Check-In screen, this begins AMF tournament check in.
From the Non Open Check-In screen, this begins check in for leagues and tournaments
through interfaced programs.
Action Icons
In addition to the standard action icons described in the System Overview
Reference Manual, the Front Desk module includes the following additional
action icons.
Print tickets for selected lanes.
Transfer lanes.
On the Main screen, toggles between the detail lane view and the
summary lane view.

BOSS Scoring™ System
Front Desk Reference Manual
All About Lanes 5
All About Lanes
Overview
Front Desk helps you to manage the keystone of your business: your lanes.
This section covers the following:
•Selecting Lanes
•Viewing Lane Status
Selecting Lanes
Most functions in Front Desk require you to first select a lane or a range of
lanes. In fact, most if the instructions in this manual start with “Select a
lane(s)…”
To select a lane(s) using your mouse, click the single lane or click and
drag to select a range of lanes.
To select a lane using your keyboard:
1. Place your cursor in the Lane(s) Selected:>> field at the top right of
your screen. Press Tab if necessary.
2. Type the lane number and press the Tab key. The cursor moves to the
to field.
3. If you are selecting a single lane, go ahead and begin the function you
want to do. If you are selecting a range of lanes, type the last lane
number in the range, then begin your function.
To select a lane(s) using the touchscreen, touch the lane, or touch and
drag your finger across a range of lanes.

BOSS Scoring™ System
Front Desk Reference Manual
6 All About Lanes
Viewing Lane Status
The colors and symbols on the Main screen tell you the status of each lane in
the bowling center. You set Lane Status options when you check-in bowlers,
modify lane properties, use lane control, or modify scorer options. The table
below lists the colors and their statuses.
COLOR STATUS
Blue League Play
Brown Open Play (Checked In and Checked In With
Deferred Checkout)
Chartreuse Prepaid Limit Approaching
Crimson Timed Bowling On Hold
Cyan Practice Time Almost Expired
Forest Green Tournament Play
Fuchsia (Flashing) End Bowling Initiated By Patron
Gray Available
Magenta 9th OR 10th Frame Warning
Olive Slow Bowler
Orange Being Serviced
Salmon Pre-Paid Limit Reached
Teal 3rd Party
White (Flashing) Out Of Service
Yellow Not Communicating With Network
Yellow-Green Practice Time Expired
Basic keyboard users: You must
use your mouse to select (click
on) the toggle button.
There are two ways to view the Main screen, and you can switch between
these views at any time by pressing the Toggle button on the Main
screen's Navigation Bar or the keyboard:
•The Quick Glance view shows the lane number, lane availability,
elapsed time, number of games and frames bowled, and league
number or Group ID. You can see more lanes in this view because
less lane status information appears.
•The Detailed view shows the same information as the Quick Glance
view, as well as the rate charged, game or time limit, alternation style,
and practice information.

BOSS Scoring™ System
Front Desk Reference Manual
All About Lanes 7
Quick View
Detailed view

BOSS Scoring™ System
Front Desk Reference Manual
8 All About Lanes
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BOSS Scoring™ System
Front Desk Reference Manual
Checking In Open Play Bowlers 9
Checking In Open Play Bowlers
Overview
Checking-in open-play bowlers involves turning on lanes for bowlers who
are not participating in a league or tournament game.
This section covers the following:
•Quick Check-In Of Open Play Bowlers
•Regular Check-In Of Open Play Bowlers
•Modifying And Deleting Line Items
The Open Check-In button on the screen or keyboard is the place to start
for the following open-play check-in methods:
•Quick: This is the fastest way to check-in open bowlers. Use this
method if the defaults set at your center apply to the bowlers you are
checking-in.
•Regular: Use this method when the defaults set at your center do not
apply to the bowlers you are checking-in, or if bowlers request options
for display format, score format, game type, or alternation style. Use
this method also when you are using pre-paid games or time, or if you
are selling other items (i.e., shoes) as part of check-in. See Accepting
Payment for POS Items During Check-In or During Play .
Quick Check-In Of Open Play Bowlers
To “quick check in” open play bowlers:
1. On the Main screen, select a lane or lane range. The selected
lane(s) is highlighted.
2. Press Open Check-In (CTRL+6). The Open Check-In screen
appears.

BOSS Scoring™ System
Front Desk Reference Manual
10 Checking In Open Play Bowlers
Default revenue items are set in
Administrative Settings. See that manual
f
or more information.
Basic keyboard users: You can press
CTRL+D, or you can use your mouse to
click at this point. Customized
keyboard users have the button on the
keyboard.
3. Press to accept the default revenue item(s). If these revenue
item(s) are post-pay, the Main screen appears. You can accept
payment during check-out (see Checking Out Open-Play Bowlers).
If the items are pre-pay, the Cash screen appears for you to accept
payment now (see Accepting Payment For POS Items During
Check-In Or During Play).
Note: When you first get to the check-in screen, you will not see the
default revenue item “selected” on the screen. It will, however, apply
to the lane when you return to the Main Screen after checking in the
lane. If you have any questions about which item is the default, see
your Center Manager.
Regular Check-In Of Open Play Bowlers
To “regular check in” open play bowlers:
1. On the Main screen, select a lane or lane range. The selected
lane(s) is highlighted.
All keyboard users: You must use your
mouse to select the game type.
Touchscreen users can touch the game
type to select it.
2. Press Open Check-In (CTRL+6). The Open Check-in screen
appears. Notice that there are 3 tabs in the Line Item area:
•Items
•Coupons
•Discounts
3. On the Items tab, select the button pertaining to the rate desired.
Note: If you choose a post-pay game, the other line item choices “go gray,”
and you cannot select another type of game. You can reconcile numbers of
games/minutes played during check-out.
To input any item more than once, press the
desired number of items on the numeric
keypad on the keyboard and then select the
revenue item. You can also modify the
quantity using the line item edit.
If the item is set as manual pricing in Administrative Settings, a
dialog box appears, allowing you to enter a quantity and a rate.
Enter those items and click OK or press the Enter key. The item
appears in the right area of the screen as a selected item.
If the item is not set as manual pricing in Administrative Settings,
the item appears in the left area of the screen as a selected item.
You can modify these selected line items if necessary. See
Modifying And Deleting Line Items.
4. At this point, you can select applicable coupons from the coupon
tab, and you can select applicable discounts from the Discounts
tab.

BOSS Scoring™ System
Front Desk Reference Manual
Checking In Open Play Bowlers 11
Keyboard shortcust:
F5 – Display Format
F6 – Score Format
F7 – Game Type
F8 – Style
F11 – Bumpers
5. Select options for display format, score format, game type,
style, and bumpers. The selection buttons change to show the
options for your selection.
6. Completing the following fields is optional:
Keyboard: F2
Keyboard: F3
Keyboard: F4
•Group Name. If desired, type up to twelve characters of
the name of the bowler group for the lane or lane range,
for example, "Troop 1472."
•Sheet Number. If your center uses sheet numbers, the
number will show automatically. You can, however,
modify this number. Modifying the sheet number starts
the sequence with the number you enter. You must use
a number between 1 and 32767.
•Bowler Count. The number of people who want to
bowl at the selected lane(s).
All keyboard users: You must use your
mouse to check this box.
7. Your center may have special holiday rates set in
Administrative Settings (see that manual for details). If this
applies to your center, and if you are checking in a lane
during one of these “special holidays,” select the box next
to Use holiday rates to place a check in the box.
Basic keyboard users: You can press
CTRL+D, or you can click or
press. Customized keyboard users have
the button on the keyboard.
8. Press to complete the Check-In. If the bowling revenue
items you selected are post-pay, the Main screen appears.
You can accept payment during check-out. If the items are
pre-pay, the Cash screen appears for you to accept payment
and apply any relevant discounts and/or coupons now. See
Checking Out Open-Play Bowlers and Accepting Payment.
Modifying And Deleting Line Items
You can modify or delete line items before they have been paid for. The
Modify Line Item dialog box allows you to change descriptors such as
quantity, pre-pay or post-pay status, item type, and cost of bowling
revenue line items.
Note: At any time, you can access a lane’s line items before check-out by
selecting the lane, then pressing Open Check-In. Of course, you can always

BOSS Scoring™ System
Front Desk Reference Manual
12 Checking In Open Play Bowlers
modify a line item during check-in by following steps 3 through 6 of the
instructions below.
To modify bowling revenue line items:
1. Select the lane associated with the line item you wish to modify.
2. Press Open Check-In (CTRL+6). The Open Check-In Modify
screen appears.
3. Double-click the item you want to change. The Modify Line Item
dialog box appears.
4. Change the fields you want to change. You can only change
sections that are white; gray sections are unavailable to you.
To delete the line item, press .
Basic keyboard users: You can press
CTRL+D,or use your mouse to click
in steps 5 and 6. Customized
keyboard users have the button on the
keyboard.
5. Press after all changes have been made.
Note: If you changed a post-pay item to pre-pay, the Cash screen
appears for you to accept payment. See Accepting Payment For POS
Items During Check-In.
6. Press again to complete and return to the Main screen

BOSS Scoring™ System
Front Desk Reference Manual
Checking Out Open-Play Bowlers 13
Checking Out Open-Play Bowlers
Overview
When you check-out open-play bowlers, you accept payment for games
and any other post-pay bowling revenue items.
Checking-Out Open-Play Bowlers
After bowlers have finished playing, you can check out the lane and accept
any payments due.
To check-out open-play bowlers:
1. Select the lane(s) to be checked out.
2. Press Check-Out (CTRL+8). The Check-Out screen appears.
If the game(s) is pre-paid, it appears in the line item section on the
left side of the screen showing as $0.00 (because the bowler has
already paid for it).
Post pay games appear in the line item section on the left of the
screen with amounts due. The scorer automatically records the total
number of games/minutes played (depending on how your center
calculates payment).
3. You can now add additional games (adult, youth, etc.) or other
items by pressing the buttons which correspond with those choices.
For example, you may have checked in the lane by selecting a line
item called Adult Bowler. The scorer automatically records how
many games were bowled—and these additional games show up on
this screen. But you may want to change a game from an adult price
to a senior citizen price. You can either delete the line item(s) and
add the new one(s), or you can modify the line item(s). See

BOSS Scoring™ System
Front Desk Reference Manual
14 Checking Out Open-Play Bowlers
4. Modifying And Deleting A Line Item During Check-Out.
5. You can now add any other items, if necessary. You can also select
applicable coupons and discounts from the Coupons and
Discounts tabs.
Basic keyboard users: You can press
CTRL+D, or you can use your mouse
to click at this point.
5. Press or press the Enter key.
If the game was pre-paid, the Cash screen appears, showing that
the bowler owes $0.00. Press again to return to the Main screen.
The lane is now checked out.
If the game is post-pay, or you have added unpaid items at check-
out, the Cash screen appears. Continue with the next steps to check
out the lane.
All keyboard users: You need to use
your mouse to select (click on) the
payment type.
6. In the top right part of the screen, you will see a dialog box
containing icons representing the different payment options:
•Cash. Type the amount of cash the customer gives you in the
Amount Collected box. Click OK or press the Enter key.
•Charge. Type the amount due. You can also (optionally) enter the
credit card number, authorization number, and expiration date.
Click OK or press the Enter key.
•Check. Enter the check amount. You can also (optionally) enter
the check number, driver's license number, and authorization
number. Click OK or press the Enter key.
•Gift Certificate: Enter the amount of the gift certificate, and click
OK or press the Enter key.
Note: If you have enabled Alternate Currency in Administrative
Settings, and if you are allowed to accept payment in that alternate
currency, select the currency from the Accept In: drop down list on
each of the payment method screens. See the Administrative
Settings manual for more information.
7. Type the amount and any other information the dialog box asks
for, and click OK or press the Enter key.
The amount you type into this dialog box appears in the white
payment box, which then displays the change due, if applicable.
Similarly, if the amount tendered is less than the amount due,
select another payment method until the total bill is paid.
8. Provide change, if due. If your center accepts change in an alternate
currency, a dialog box appears, requiring you to select the currency
in which you will give change. Select the currency (Primary or
Secondary), and press OK. See your Administrative Settings
manual for more information on Alternate Currency.
Basic keyboard users: You can press
CTRL+D, or you can use your
mouse to click at this point.
9. When the bowler has given you full payment, press to return to
the Main screen.