AMTC REMOTELINK A/V Operating instructions

Installation and Operation Guide
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4091AMTC Center Drive Clearwater, FL 33764-6976
[phone] [phone] www.amtc.com

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IMPORTANT I.T. INFORMATION!
THIS DEVICE MUST BE ABLE TO COMMUNICATE WITH THE FOLLOWING SERVER VIA TCP/IP PORT 80, and
ICMP IPV4 Ping.
stream.amtc.com 74.208.144.21
config.amtc.com 71.40.184.188
stream.eosmusic.com 188.138.102.169
THE WORDS “MUSIC”, “MESSAGES”, VIDEO, AND FILES WITH THE .MP3, .mp4, .m4a, and .dat FILE
EXTENSIONS MUST NOT BE BLOCKED.
IF THIS DEVICE IS CONNECTED TO A ROUTER AND/OR FIREWALL, THEY MUST BE CONFIGURED AS
ABOVE. ROUTER/FIREWALL CONFIGURATION PROCEDURES VARY BY MANUFACTURER AND MODEL, AND
REQUIRE I.T. EXPERTISE. AMTC CANNOT ASSIST YOU WITH ROUTER/FIREWALL CONFIGURATION.
Port 80, and ping must be open to the device to the three listed IP addresses. Port forwarding is not necessary. This
will be plug and play anywhere free web access is available.
Files cannot be loaded directly into the RemoteLink AV. Files are obtained solely from the servers listed above.

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SAFETY INSTRUCTIONS –Please read before opening your player!
The RemoteLink AV player was designed and manufactured by AMTC to meet strict quality and safety standards. There
are, however, some precautions that you should be particularly aware of:
1. Read Instructions –This guide should be read thoroughly prior to operating the unit.
2. Retain Instructions –This guide should be retained in a safe place for future reference.
3. Heed Warnings –All warnings on the player and in this guide should be adhered to.
4. Follow Instructions –All operating and use instructions should be followed.
5. Water and Moisture –The unit should not be used near water –for example, washtubs, sinks, in a wet basement,
or near a swimming pool, etc.
6. Ventilation –Overheating caused by improper ventilation is one of the primary causes of premature failure of
electronics! The unit should be situated so that its location or position does not interfere with its proper ventilation.
For example, the unit should never be situated on a bed, sofa, rug or similar surface that may block ventilation
openings; or placed in a built-in installation, such as a bookcase or cabinet, that may impede the flow of air through
the ventilation openings.
7. Heat –The unit should be situated away from heat sources such as radiators, heat registers, stoves, or other
appliances (including amplifiers) that produce heat.
8. Dust –The unit should not be situated in any excessively dusty area.
9. Power Cord Protection –Power supply cords should be routed so that they are not likely to be walked on or
pinched by items placed upon or against them.
10. Object and Liquid Entry –Care should be taken so that objects do not fall onto, and liquids are not spilled onto, the
unit enclosure.
11. Damage Requiring Service –The unit should be returned to AMTC when:
a. The power supply cord or the plug is damaged;
b. Objects have fallen onto, or liquid has spilled onto the unit;
c. The unit has been exposed to rain;
d. The unit does not appear to operate normally or exhibits a marked change in performance
e. The unit has been dropped or the enclosure has been damaged.
12. Servicing –The user should never attempt to service the unit except as described in the manual. All other servicing
should be referred to AMTC.
13. Electromagnetic Fields –do not place the unit on top of or near any device that could generate an electromagnetic
field (motor, amplifier, magnet, etc.).

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Contents
RemoteLink AV Digital Media Player
Power adapter (120VAC input/12VDC 1A output)
(3) 6 ft. audio cable - 3.5mm mono male to 3.5mm mono male
(1) audio adapter - RCA female to 3.5mm mono male
Rubber mounting feet
Mini Philips screwdriver (for adjusting volume controls)
Earphones (for testing audio output)
6 ft. CAT5 Ethernet cable
WifFi antenna
Installation
1. Attach provided rubber feet over screw holes on bottom of player case and place player in desired location.
2. Connect to the Internet
Wired Connection
Connect one end of the provided 6 ft. CAT5 Ethernet cable to the player’s ETHERNET connector. The other end must
be connected to an RJ45 Ethernet connector which is connected to the internet. Routers/firewalls MUST be
configured as specified on the inside front cover of this guide. Once connected, the player uses Dynamic Host
Configuration Protocol (DHCP) to obtain an IP address and network settings. Alternatively, you may manually assign
a static IP address using the procedure described below.
WiFi Connection/Setting a Static IP Address
Attach the provided antenna to the connector labeled WIFI ANTENNA. Connect a mouse to the USB port of the
player and a TV or monitor to the HDMI connection of the AV Zone. Next power up the RemoteLink AV, and watch for
the settings button during boot. When you see this, use your mouse to click “Settings”.

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This will bring you to the WIFI and LAN connection settings.
In this screen, you can choose from available WiFi connections by using your mouse to double click your choice.
If your selected WiFi connection is secured, use your mouse to double click the password field.

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You can use your mouse to input the password on the keyboard that appears. When you are finished entering your
password, click “Done”.
Click “Connect”. If you need to enter static network info, click “Show advanced options”, then click “Static”.

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Enter your static IP info as required for your network, then click “Connect”.
If you decide to use a LAN cable, you may disable the WiFi connection by clicking the WiFi switch to off if desired.
Next click the ETHERNET button. Here you will be able to see your device MAC address, as well as assigned IP
address. Optionally you may set static network info for this interface by clicking “Advanced Configure”.

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Enter your static network information as desired, then click “Ok”.
Here you can confirm your assigned IP address. Once you are finished, press the back arrow at the bottom of the
screen.

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The player will now reboot and enter its normal operation mode.

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3. Connect Output Zones
The RemoteLink AV three independent output zones, the A/V Zone, which can play video and audio content, and two
Audio Output Zones, which can play audio content only.
A/V Zone
HDMI
The HDMI output allows connection to most modern displays. Because the distance between the player and the
display varies widely from one installation to the next, NO HDMI CABLE IS PROVIDED. AMTC offers a wide variety
of HDMI cables, as well as splitters to allow the HDMI signal to appear on multiple displays and signal boosters to
allow long HDMI cable runs. Contact your Account Executive for more information.
AUDIO OUT
The HDMI signal contains both video and audio. If you need the audio to be heard only on the speaker of your
display, no additional connection is necessary. If you wish to route the audio channel from the A/V Zone to the
amplifier of your overhead sound system, an audio output connector is provided. NOTE: This output is line level (not
amplified), and will not be audible if connected to a speaker without its own amplifier.
Connection to an external amplifier:
Connect the 3.5mm mono male connector of one of the provided 6-ft. audio cables, and the RCA male connector into
an RCA female auxiliary input of the amplifier. If the auxiliary input is a 3.5mm female connector, use the provided
audio adapter to convert the RCA male connector of the provided audio cable to a 3.5mm mono male connector. On
some older amplifiers the auxiliary input is a 1/4” (6.3mm) mono female connector. In this case, you will need a
different audio adapter to convert the RCA male connector of the provided audio cable to a 1/4” (6.3mm) mono male
connector:
These are available at no charge by contacting AMTC Customer Support. If you are not sure what kind of connectors
you have or require, see illustrations below.
Audio Zone 1/Audio Zone 2
LINE OUT
These outputs are intended for connection to an external amplifier, and will not be audible if connected to a speaker
without its own amplifier. Instructions for connection to an external amplifier are contained in the previous section.
AMP OUT
These outputs are amplified for compatibility with phone system “music on hold” inputs, and may also be used to
power a small 8 ohm speaker load without needing an amplifier. In order to connect the audio output to a phone
system, the phone system must be capable of playing music/messaging on hold (MOH). Nearly every business
telephone system made in the past 20 years has this capability. The method for connecting the player to the phone
system varies by manufacturer and model. IMPORTANT! If your phones are not connected to a central “control box”
(a.k.a. KSU, or Key Service Unit), you will need a special adapter to give you MOH capability. Call AMTC Customer
Support for information about this adapter.
IF YOU ALREADY HAVE MESSAGING ON HOLD (MOH)
Take the path of least resistance! Your RemoteLink AV player connects to your phone system exactly the same way
as any other music on hold source. If you currently have a radio or CD/tape player playing on hold, it’s probably
connected with a cable plugged into its headphone output connector. This cable probably has a 3.5mm mono male
connector on the end, which is the type of output connectors used on the RemoteLink AV player. Simply remove this
connector from the radio or CD/tape player headphone connector and plug it into an AMP OUT connector of the
RemoteLink AV player. If the cable from the phone system is plugged into an RCA female connector on the radio or

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CD/tape player, use the provided audio adapter to convert the RCA male connector of the to a 3.5mm mono male
connector. If you are not sure what kind of connectors you have or require, see illustrations below.
IF YOU DO NOT HAVE MOH CONNECTED TO YOUR PHONE SYSTEM:
Connect the 3.5mm mono male connector of one of the provided 6 ft. audio cables to an AMP OUT connector. The
other end of the audio cable must be connected to the phone system MOH input, which is typically located on the
KSU. The cable comes with an RCA male connector, because RCA female is the most common type of MOH input
connector found on phone systems. If your phone system has a 3.5mm mono female connector, use the provided
audio adapter to convert the RCA male connector of the to a 3.5mm mono male connector. Other possible MOH
input connection types you may encounter on your phone system:
Screw Terminals
Cut the RCA male connector off of one of the provided audio cables. Carefully strip back approximately 1.5” of the
vinyl outer jacket of the cable. Inside you will see fine strands of copper wire surrounding an inner vinyl-jacketed wire.
Pull these strands away from the inner vinyl-coated wire and twist them together to form a larger single wire. Then,
strip approximately 1” of the vinyl jacket from the inner wire, and twist the strands of copper wire found inside together
to form another larger, single wire. Loosen the two screws labeled as the MOH input, loop each wire over a screw,
and then tighten the screws again. It is not important which wire goes to which screw.
Terminal Strips (a.k.a. 66 blocks or punch-down strips)
These are not actually part of the KSU, but are rectangular plastic bars approximately 2” x 10” with rows of metal
prongs, by which the phone lines and extensions connect to the phone system. Some phone systems receive their
MOH input by attaching (punching down) to two rows on these terminal strips. Unless the original phone system
installer was thoughtful enough to clearly label the proper rows “MOH” or “MUSIC,” you probably cannot tell where to
connect. Even if clearly labeled, proper attachment requires a special tool. A professional telephone system
technician will probably be required to connect your player.
Connector types:
RCA Male 3.5mm Mono Male
RCA Female 3.5mm Mono Female
i. LEVEL

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Allows you to adjust the output level of both the LINE OUT and AMP OUT connections, using the
small Phillips screwdriver provided.
ii. Make connections as follows:
To a sound system:
4. Connect External Audio
The RemoteLink AV may be used in conjunction with an external music source. Used in this mode, the player
periodically mutes the external music source, plays an audio or video file, and then restores the external music source
to its previous level. The player will repeat this process using all of the files in its memory, and then return to the
beginning of the files and repeat the process. The duration of the interval between files is set via the Portal.
If an external music source will be used, connect an audio cable from the external music source to the player’s AUDIO
IN connector in the area labeled EXTERNAL AUDIO using a 3.5mm mono male connector.
LEVEL allows you to adjust the input level of the external audio source, using the small Phillips screwdriver provided.
5. Connect Power
Connect the provided power adapter to a wall outlet and to the connector labeled 12VDC 2A. Avoid using any circuit
that is also powering any heavy equipment or appliances, particularly air conditioners, microwaves or refrigeration
equipment. We highly recommend that you use a quality surge protection device to protect your player. The
STATUS lights will turn green showing it has access to the internet. NOTE: No action is required in the event of a
power failure. The player’s internal memory will not lose its contents. When power is restored, the player will resume
its operation.
Assuming your audio output connection(s) is(are) correct, when you connect power you should hear a small boot
jingle. Soon the player will start playing your selected content. If you have connected through HDMI to a monitor you
will see the AMTC logo, followed player boot status:
.
If the described sequence does not occur, you will need to connect a monitor to the HDMI port.
Activation
To activate your player, log into your AMTC account. In the Media Players section of the Devices tab, locate your
player. A hollow green circle should appear to the far right side of the player’s row on the grid, which indicates that

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the player is “Ready to Activate”. Double-click anywhere on the player’s grid row to open a detail screen. Click
“Activate”. Your player will immediately be activated. Within minutes, it will begin to play the content you have
selected via your account on the AMTC Customer Portal. If you have not made any selections for any zone, you will
be prompted to do so by a message on the display and an audio message.

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Operation
Selecting Content
The RemoteLink AV is a powerful and flexible player. Selection of audio and video content for each of the player’s
output zones, as well as management of a variety of settings, is done via your account on the AMTC Customer Portal.
Use of the Portal is outside the scope of this guide, but is covered by video tutorials found in the Resource Center of
the AMTC Customer Portal. If you have difficulty, consult the Portal support section or call AMTC Customer Support.
Your RemoteLink AV automatically connects to (“polls”) our servers when it initializes (powers on), and then every
time it completes the playing of a file in any output zone. Each time it polls, it downloads configuration files that
instruct the player what to do, which instructions reflect your selections and settings in Portal. Therefore, any changes
you make on Portal take effect in nearly “real time”.

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Limited Warranty
Applied Media Technologies Corporation (AMTC) warrants this product against defective material and workmanship
for a period of three years from the date of purchase. Except as specified below, the warranty covers parts and labor.
The following are not covered by the warranty:
1. Damage, deterioration, malfunction or failure to meet performance specifications resulting from:
A. Accident, acts of nature, misuse, abuse, neglect or unauthorized product modification.
B. Improper installation, removal or maintenance, or failure to follow the instructions contained in this guide.
C. Use or attempted use of audio files not supplied by AMTC.
D. Repair or attempted repair by anyone other than AMTC.
E. Any shipment of this product (claims must be presented to the carrier).
F. Any cause other than a product defect.
2. Cleaning, initial setup, check-ups with no defects found, or charges incurred for installation, removal or
reinstallation of the product.
3. Any product on which the serial number has been defaced, modified or removed.
4. Any product purchased outside the U.S.A., its possessions or territories.
5. Compatibility of this product with any particular interface.
This warranty may be enforced only by the original purchaser. In the event this product needs service, contact AMTC
at 1.800.741.AMTC (2682). We will advise you of proper procedure. Please do not return the product to AMTC without
prior authorization. Whenever warranty service is required, you may be required to present original proof of purchase.
All implied warranties, including warranties of merchantability and fitness
for a particular purpose, are limited in duration to the length of this warranty. Liability for any defect is limited to repair
or replacement of this product at the option of AMTC. AMTC shall not be liable for damage to other products caused
by defects in this product, damages based on inconvenience or loss of use of this product, or any other damages,
whether incidental, consequential or otherwise.
Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This
warranty is enforceable only inside the U.S.A., its possessions and territories.
Specifications:
· CPU: Allwinner ARM Cortex-A7 dual-core
· OS: Android 4.2.2 Jellybean (AMTC version)
· Provided SD Memory Card: 16GB
· Power Requirements: 120VAC
· Operating Temperature: -20°C to +60°C (-4°F to +140°F)
· Audio Output: 1.0 Vrms (max)
· Video connector: HDMI
· Audio Connectors: 3.5mm mono female
· Power Connector: 2.5mm female
· Network Connector: RJ45
· Power Adapter: Input / Output: 110-120VAC / 12VDC, 2A
· Warranty (Months): 36
· Shipping Weight: 2.4 lbs. (1.09 kg)
· Dimension: 13.25'' (33.66 cm) x 10.13'' (25.73 cm) x 3.5'' (8.89 cm)
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