
6
1 Our
ANDERSON
Warranty (continues).
1.1 6 MONTH Warranty
If your ANDERSON loader fails to operate properly due to a
defective design, material, manufacturing, or assembling within one
year following the date of purchase we at ANDERSON will repair
free of charge your machine.
1.2 Registration and Documents :
Please complete the previous page with all information
concerning your machine and send it in to us within 15 days
folowing the purchase date to register your warranty. Keep your
original sales slip or a photocopy. Please refer to the information
on page 5 when you order parts, for any questions on the
operating procedure of your loader or any questions you might
have concerning your warranty. Whenever you contact us either by mail or fax you must complete the form from
page 5 and summarize a clear concise description of the problem.
1.3 Troubleshooting :
Your satisfaction is a priority for both your dealer and us. Normally all problems concerning our products
are taken care off by the dealer’s service department. Please follow the following steps only if you are still not
satisfied with the dealer’s solution :
1.3.1 – First, let it be understood that our guarantee will be void if your machine has been
modified without our authorization. Let it be also understood that we are the ONLY ones to determine
the cause of the problem or how the machine was broken. Please note that all repairs MUST be
authorized before hand to ensure that your machine will be covered by our warranty.
1.3.2 – If your problem has already been treated by your dealer’s service department and you are
not satisfied please contact one of the managers within that dealership. In most cases your problem with
the machine can be solved at this level.
1.3.3 – If you are still not satisfied with the solution after following the above procedure please
contact us directly.
ANDERSON MACHINERY Telephone : (819) 382-2952
5125 rue de la Plaisance Toll free : 1- 888- 833-2952
Chesterville (Québec) Fax : (819) 382-2643
CANADA G0P 1J0
1.3.4 – After we have reviewed all aspects of the problem we
will rapidly communicate our decision to you, and if applicable any new
steps to resolve this situation. But in all likely-hood it is very probable
that your problem will be solved at your dealer with his team and
specialized equipment. We strongly suggest that if you need any kind of help it is very important that
your first contact should be at your dealer with your saleman.
Anderson’s
Warranty