
733 E. Eighth St. Suite 103. Traverse City, MI 49686 Toll Free: 800-819-0095 Fax: 231-933-0091 Support@anthology.com
DOs and DONTs. Tips for Troubleshooting
You must be on 7.4.133 or higher for the PI
These scanners are re-chargeable via their USB data cable. Opticon recommends charging each
scanner up to 2.5 hours prior to use for best results. The LED will change from red to green once
fully charged.
If you utilize ‘fetch’, verify it is working properly before uploading the data collector.
Every inventory item should have a Department and a Section before starting the PI. Please
refer to the document titled “PI PI Physical Inventory Overview” for more detail found on the
Customer Zone under Documents. Also view the Video Trainers found on the Customer Zone as
well.
If you will be doing a Partial PI, consider restricting each Master PI record to one section. If you
must do multiple sections per batch, be sure to not to double up on the same section. IE, do not
attempt to include the same section in PI #3 and in PI#6. Posting PI # 6 after #3 will mean that
any changes done to those inventory items from #3 will be completely overwritten with the values
from #6.
Towards the end of the inventory count process, before the final Alt+F12 Adjust Inventory option
has been used the Total Qty values can be adjusted by changing the Count Qty. If the
TotalCount value needs to be lower set the Count Qty to a negative value.
To keep track of what area of the store has been scanned you can record a note in the “Update
Note” field before downloading the scanner batch.
When connecting the scanner to the cable, make sure you have the cable firmly seated. For
proper download, always connect the collector to the cable first before selecting “Get Download”.
If you have problem downloading a batch from any scanner, disconnect the scanner, close out of
anthology, wait one minute and try again. If the problem persists shut down the computer for 5
full minutes and retry the download.
To scan a barcode with the scanner, just press the large button marked with a (+) sign. A green
light should appear along with the red laser light. An audible beep will be heard with a successful
scan. If you make a mistake, like doing a double scan, you can delete the last scanned item.
Press the small button marked with a (-) and rescan the item. A beep will sound and the scanner
will flash yellow.
Be sure to scan the correct barcode. Many trade paperback books have two different barcodes
printed on them. The correct one to scan for books is called an EAN13 barcode which starts with
978, sometimes located on the inside front cover. Please read the help system section entitled
Special Topics | Understanding Barcodes. To avoid heartburn, review proper barcodes with
everyone assisting during the inventory.
Once you have gotten the scanner connected and working it is best to hold off on installing any
new software, printers, hardware, etc. until the entire PI has completed. In some cases installing
a new printer can create a conflict with IRQ/COM port settings the scanner may be using.
DO NOT pull scanner from base too fast when it is downloading the cable as soon as titles are
downloaded to the PI screen. Wait till it stops flashing and beeping. If the scanner is pulled too
soon, the scanner is not emptied and you may lose data collected.
If you have hit the limit the scanner will emit a high and then low beep and no laser light will
appear. You can hit the (-) to scan the last item to remove it from the scanner. We recommend
keeping batches to 150-300, typically one standing bookshelf unit, to reduce risk of data loss.
o1. You should shut down the entire system and wait for 5 minutes before turning it back
on. Start Anthology and do a Rebuild Keywords, Reindex and a Quickbackup.