Araknis Networks 310 Series User manual

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If you get stuck…
PCNA Network Troubleshooting Guide
Use this document if something went wrong with your network setup. By now, you should have put
together your PCNA network and connected it to the Internet through a fiber network box, cable or DSL
modem, or Ethernet network port. After you complete each of the following steps, test your Internet
connection. If you are unable to connect, go to the next step.
Overview of Troubleshooting Steps
Verify Network Power
Verify Ethernet Connections
Resolve Router Conflicts
Factory Reset Network
Contact Your Internet Service Provider
Contact SnapAV Technical Support
STEP 3
STEP 4
STEP 5
STEP 6
STEP 7
STEP 8
STEP 2
STEP 1
Restart Computer
Renew Network Host Configuration

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STEP 1
Renew your computer’s network host configuration.
1. From the Apple () menu, click System Preferences.
2. In the System Preferences window, click Network.
3. In the list on the left, click the Ethernet connection that is labeled,
“Connected.”
4. Click Advanced.
5. On the TCP/IP tab, click Renew DHCP Lease.
6. Open a web browser and test your Internet connection by navigating to
www.snapav.com
1. Right-click the Start menu ( ) and click Windows PowerShell or Command
Prompt.
2. Type ipconfig /release and press Enter.
3. Type ipconfig /renew and press Enter.
4. Open a web browser and test your Internet connection by navigating to
www.snapav.com
STEP 2
Restart your computer.
1. From the Apple () menu, click Restart.
2. After your computer restarts, open a web browser and test your Internet
connection by navigating to www.snapav.com
1. Right-click the Start menu ( ) and click Shutdown or sign out > Restart.
2. After your computer restarts, open a web browser and test your Internet
connection by navigating to www.snapav.com

3
Verify the network is powered on.
Verify the power cords for each device are firmly connected according to the
diagram below.
Note: In countries that use 240VAC, the WattBox 250 is substituted with a Pakedge
P2E managed power unit.
Power cycle the network by pressing the on/offbutton on the WattBox 250, both
controlled outlets will turn off. Wait five seconds and then press the on/offbutton
again, the WattBox 250 will sequentially power on each network device. After a few
minutes, your network will be completely powered on again.
Note: In countries that use 240VAC, unplug the Pakedge P2E from its outlet, wait
fives seconds and then plug it back in again. The Pakedge P2E will sequentially
power on each network device. After a few minutes, your network will be completely
powered on again.
Verify the power indicator LEDs are illuminated on each device. Repeat Step 1:
Renew your computer’s network host configuration, to test your Internet
connection.
Araknis 310 Router
STEP 3
WattBox 250
WattBox 250
a
b
c
Araknis 210 Switch

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Verify the Ethernet cables are properly connected.
STEP 4
Araknis 310
Router
3 m (10 ft) cable
1 m (3 ft) cable
3 m (10 ft) cable
1 m (3 ft) cable
Use the diagram below to verify that you have properly connected your networking
equipment. Verify that each Ethernet cable is securely seated in the correct port.
After you verify the Ethernet cables are properly connected, repeat Step 1: Renew your
computer’s network host configuration, to test your Internet connection.
Fiber Network Box,
Cable Modem, DSL Modem,
or Ethernet Network Port
WattBox 250
Araknis 510
Access Point
12 m (40 ft) cable
Araknis 210
Switch

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STEP 5
Factory reset network equipment.
Insert a paperclip, or similar instrument, and reset each networking device to its factory
settings. Reset devices in this order: the router, the switch, the wireless access point, and
then the managed power unit. Wait for each device to complete the reset process before
moving to the next device (approximately five minutes per device).
After all of your network devices have been reset, repeat Step 1: Renew your computer’s
network host configuration, to test your Internet connection.
Araknis 310 Router
15 seconds
a
Araknis 210 Switch
15 seconds
b
Araknis 510 Access Point
30 seconds
c
Watt Box 250
10 seconds
d

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a
STEP 6
Resolve network conflicts between routers.
If the preceding steps haven’t worked, chances are the Internet port you connected your
PCNA network to uses the same network address as the Araknis 310 router. Out of the
box, the router creates a network with an address of 192.168.1.0 If your fiber network box,
cable or DSL modem, or Ethernet network uses the same network address, your router
cannot route traffic between the Internet and your local network.
To resolve this router conflict, choose one of the following solutions:
Some fiber network boxes and cable or DSL modems will allow you to change their
local network settings to use a different network address. Refer to the
manufacturer’s documentation or search the Internet for instructions about how to
update the settings for the model fiber network box, cable or DSL modem you have.
1. Disconnect your computer from your PCNA network and connect it directly to
your fiber network box, cable or DSL modem.
2. Follow the manufacturer’s documentation to update the device’s LAN
configuration to use either the 10.0.0.0 or 172.16.0.0 private network address by
applying one of these specifications:
3. Reconnect your PCNA network as directed in Step 4: Verify the Ethernet cables
are properly connected.
4. Repeat Step 1: Renew your computer’s network host configuration, to test your
Internet connection.
10.0.0.0 Private Network
IP Address
10.0.0.1
Subnet Mask
255.255.255.0
DHCP Range
10.0.0.10 to
10.0.0.254
172.16.0.0 Private Network
IP Address
172.16.0.1
Subnet Mask
255.255.255.0
DHCP Range
172.16.0.10 to
172.16.0.254

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b
Add an intermediate router between the Araknis 310 router and your Internet port.
Just about any old router you can configure will do. If you don’t have an extra router
available, there are several models of economical, “travel” size routers you can order
online that will work. Make sure the router you use can be configured to use either
the 10.0.0.0 or 172.16.0.0 private network address and has both WAN and LAN
Ethernet ports.
1. Disconnect your computer from your PCNA network and connect it directly to
your intermediate router.
2. Follow the manufacturer’s instructions to update the intermediate router’s LAN
configuration to use either the 10.0.0.0 or 172.16.0.0 private network address by
applying one of these specifications:
3. Connect the Araknis 310 router’s WAN 1 port to the intermediate router’s LAN
port (see diagram below). Leave all other connections as shown in Step 4:
Verify the Ethernet cables are properly connected.
4. Repeat Step 1: Renew your computer’s network host configuration, to test your
Internet connection.
Araknis 310
Router
192.168.1.0
Network
Intermediate Router
10.0.0.0 or 172.16.0.0
Network
Fiber Network Box,
Cable Modem, DSL Modem,
or Ethernet Network Port
192.168.1.0
Network
STEP 6
(continued)
Resolve network conflicts between routers.
3 m (10 ft) cable
10.0.0.0 Private Network
IP Address
10.0.0.1
Subnet Mask
255.255.255.0
DHCP Range
10.0.0.10 to
10.0.0.100
172.16.0.0 Private Network
IP Address
172.16.0.1
Subnet Mask
255.255.255.0
DHCP Range
172.16.0.10 to
172.16.0.100
Note: This solution is just a temporary one to help you complete the hands-on
activities that are part of PCNA. NEVER use this temporary solution for a customer’s
network.

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STEP 7
Contact Your Internet Service Provider
Your Internet Service Provider may have some helpful information and tips for
configuring their device to work with your PCNA network. This may include putting the
fiber network box, cable or DSL modem into “bridge mode.” When you contact your ISP,
be prepared to explain that you are connecting your own router to their device as well as
the troubleshooting steps you have already tried.
STEP 8
Contact SnapAV Technical support
If you are still unable to connect to the Internet through your PCNA network, contact
SnapAV Technical Support.
Email:
[e-mail]
Phone:
1-866-838-5052 (US and Canada)
44-190-421-1054 (Europe, Middle East, and Africa)
400-2501-490 (India)
61-1800-990-548 (Australia)