3
WARRANTY POLICY FOR HYDRAULIC COMPONENTS AND EQUIPMENT/SPARE
PARTS DELIVERED BY ARCTIC MACHINE OY
1) Warranty period;
1.1 Warranty is granted for new equipment, to its first owner.
1.2 The warranty period for equipment manufactured by AM is 12 months. The
warranty becomes valid on the delivery date of the equipment.
1.3 The warranty period for systems installed by AM is 12 months starting from the
implementation date, provided that the used hydraulic oil meets AM's requirements
(stated in part Hydraulic Oil in our manual).
2) Requirements;
The warranty presumes that during installation, use and maintenance Arctic Machine's
owner's manual and service instructions are followed. When damage occurs the component
must always be returned to AM within two weeks if the customer wants that it is under
warranty. The return of equipment/components must always be discussed with the Seller
beforehand. Furthermore, the warranty is only valid provided that the terms of payment have
been met accordingly.
3) Extension of the warranty;
3.1 The warranty applies to material or manufacturing defects.
3.2 Warranty does not cover normal wear of the product or defects caused by faulty operation
or misapplication.
3.3 The warranty does not compensate defects, which are due to installations, maintenance,
corrections done by others than AM or if other than original spare parts are used (e.g. wrong
size or model). Also defects caused by overloading are not compensated.
3.4 The warranty will not compensate for equipment, which has been altered without the
permission of the manufacturer.
3.5 The warranty will not compensate the damage caused by faulty equipment, costs for
replacing the equipment, customer's losses in production or losses in profits. The warranty will
not compensate other direct or indirect costs.
3.6 The warranty will not compensate hydraulic hoses, hose connections, nipples or materials
like e.g. hydraulic oil.
3.7 If the fault must be repaired at the customer, the customer is responsible for the all the
expenses which are not covered by warranty e.g. such as traveling costs, daily allowances,
waiting time and overtime compensation according to the standards of AM.
4) Processing the claims;
Warranty compensation requires that the customer notifies AM without delay of the defects,
which occur during the warranty period. When returning a part, which must happen without any
delay, it must always be accompanied with a written report showing from which equipment the
part is from, type of the equipment, serial number, vehicle to which it was installed, working
hours and description of the defect The returned parts must not include any irrelevant
installation accessories. Freight costs of the returned parts are paid by the customer.
If the defect in question is covered by the warranty AM will act according the following, AM will
either: a) replace the component with a new one or with an interchangeable component
b) repair or get the defected component repaired
c) reimburse the price of the component
The warranty of the replaced or repaired parts ends simultaneously with the warranty of the
equipment in question. The part/equipment, which is replaced under warranty, is owned by the
Seller until the defected part/equipment is verified in AM's warranty procedure.
