Arlo Essential User manual

Essential Indoor Camera
User Manual
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Contents
1. Get to Know Your Camera 5
Front and back views.......................................................................................................................... 5
Privacy Shield ....................................................................................................................................... 5
Get the Arlo app................................................................................................................................... 6
Do more with Arlo................................................................................................................................ 7
2. Get Started 8
Use the Arlo app for installation and setup.................................................................................... 8
Find a good location for your camera ............................................................................................. 8
Plug in your camera indoors ............................................................................................................. 9
Check the LED ...................................................................................................................................... 9
Wall mount your camera.................................................................................................................. 10
Test motion detection ...................................................................................................................... 11
3. WiFi Setup and Connections 13
WiFi connection options .................................................................................................................. 13
Tips for optimal WiFi performance ................................................................................................ 13
Connect your mobile device to a 2.4 GHz WiFi network during setup.................................... 14
Move your camera’s WiFi connection to a SmartHub or base station .................................... 15
Move your camera’s WiFi connection to a direct router connection ...................................... 16
4. Use Your Essential Indoor Camera 17
The Privacy Shield ............................................................................................................................. 18
Close the Privacy Shield................................................................................................................... 18
View your camera feeds ................................................................................................................... 19
Record clips from live video............................................................................................................. 20
Take a snapshot from live video ..................................................................................................... 20
Motion detection activity zones...................................................................................................... 21
2-Way Audio........................................................................................................................................ 23
Turn the camera’s siren on and o manually............................................................................... 23
View recordings and snapshots...................................................................................................... 24
5. Modes, Rules, and Alerts 27
Modes................................................................................................................................................... 27
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Arlo Essential Indoor Camera
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Select a mode..................................................................................................................................... 27
Arm or disarm all devices................................................................................................................. 28
Rules for modes ................................................................................................................................. 28
Change motion sensitivity ............................................................................................................... 29
Use a rule to activate the camera’s siren....................................................................................... 29
Add a rule with an optional base station siren trigger ............................................................... 30
Add a custom mode.......................................................................................................................... 30
Arm only outdoor cameras connected to an optional SmartHub or base station 31
Manage alerts ..................................................................................................................................... 32
Mute Notications ............................................................................................................................. 33
Schedule when your camera is armed.......................................................................................... 33
Set up Arlo Geofencing..................................................................................................................... 34
Geofencing with multiple mobile devices.................................................................................... 36
6. Change Your Settings 38
Two-step verication ........................................................................................................................ 38
Use face or ngerprint authentication .......................................................................................... 39
Customize your prole ..................................................................................................................... 40
Change your Arlo password............................................................................................................. 41
Reset a forgotten password............................................................................................................. 41
Grant access to friends ..................................................................................................................... 42
Change the time zone....................................................................................................................... 44
Camera settings ................................................................................................................................. 44
Video Settings..................................................................................................................................... 45
Adjust the audio settings.................................................................................................................. 46
Adjust the icker setting................................................................................................................... 46
Turn the Essential Indoor Camera on and o.............................................................................. 46
Restart the camera from the Arlo app ........................................................................................... 47
View device information................................................................................................................... 47
Remove a device from your account ............................................................................................. 47
Optional SmartHub and Base Station settings............................................................................ 48
7. Troubleshooting 50
Scan a QR code during setup.......................................................................................................... 50
Arlo doesn’t discover your camera during setup ........................................................................ 51
Troubleshoot Arlo Geofencing........................................................................................................ 51
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Arlo Essential Indoor Camera
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Can’t see video streams in a browser............................................................................................ 52
WiFi signal interference .................................................................................................................... 52
Reset the camera to its factory settings ........................................................................................ 54
8. Arlo Connect 55
Use Arlo with Amazon Alexa............................................................................................................ 55
Add your camera to the Google Assistant app ............................................................................ 56
Use Arlo with IFTTT ........................................................................................................................... 57
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1. Get to Know Your Camera
Protect your home while away, without compromising your privacy when at home. Your Arlo
Essential Indoor Camera captures 1080p video and oers a way to reassure your privacy with
an automated privacy shield, controllable through the Arlo app. Receive motion alerts and
use 2-way Audio to hear and speak to visitors. You can place your camera on a at surface or
mount it to a wall.
Front and back views
Privacy Shield
Use the Arlo app to open and close the Privacy Shield.
Ambient light
sensor
Privacy Shield
Microphone
Status LED
Speaker
Indoor Micro USB cable
Base
Sync button
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6Get to Know Your Camera
Arlo Essential Indoor Camera
User Manual
Get the Arlo app
Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and set up
and manage all your Arlo devices.
Features
• Capture clear details in full high-denition. Record video in 1080p for a clear picture.
• Protect your privacy. Ensure your moments are private when needed by closing the
automated privacy shield.
• Receive alerts when motion or audio is detected. Notications are sent directly to your
phone.
• See at night, even without a light. Black-and-white night vision turns on automatically
once it’s dark.
• Clearly hear and speak with visitors. Tap a button in the app to use 2-Way Audio.
• Keep an eye on what matters with a wide eld of view. 130° viewing angle lets you see
more.
• Security in the palm of your hand. Watch live streams or recorded video from your
smartphone or tablet using the Arlo app.
• Take action faster. Get notications when your camera spots people, packages, vehicles,
or animals with Arlo Smart1.
• Ward o unwanted guests with the built-in siren. Set the built-in siren to trigger manually
or automatically from the Arlo App.
1 Arlo Smart service is not available in certain countries. See www.arlo.com/ArloSmart for details.
Note: If you already use the Arlo app, make
sure that you’re using the latest version. To
nd out if an update is available, go to the
app store and search for Arlo.
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7Get to Know Your Camera
Arlo Essential Indoor Camera
User Manual
Do more with Arlo
• Add more Arlo cameras and devices. Cover more areas in and around your home by
adding cameras, security lights, and more.
• Upgrade your Arlo subscription. For more information,visit What are the available Arlo
subscription plans and how much cloud recording is available?
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2. Get Started
Protect your home while away without comprising your privacy when at home. Arlo Essential
Indoor Camera captures 1080p video and oers a way to reassure your privacy with an
automated privacy shield, controllable through the Arlo App. Receive motion alerts and use
2-way audio to hear and speak to visitors.
Use the Arlo app for installation and setup
The free Arlo app helps you complete setup and guides you through the
installation process.
1. Open the Arlo app and connect to your WiFi network.
If you don’t have the app, you can download it and create your Arlo
account.
Once you set up your Arlo account, you can access it from the Arlo
app on a smartphone or tablet, or from a computer using a web
browser. If you’re using a computer, enter https://my.arlo.com/#/login in the address bar of
the browser.
2. Select Add Device and add your camera.
Find a good location for your camera
Select a location for your camera with a clear vantage point to fully optimize the wide eld of
view. For the best experience, choose a location with a strong WiFi signal. You can check the
WiFi signal strength in the Arlo app.
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9Get Started
Arlo Essential Indoor Camera
User Manual
Plug in your camera indoors
Your Essential Indoor Camera is a wired product powered by a USB cable and a 5V 2A power
adapter. A micro USB cable and power adapter came in the box with your camera. The cable
and power adapter are for indoor use only.
1. Connect the micro USB charging cable to your camera.
2. Connect the other end of the charging cable to the power adapter and plug it into a power
outlet.
Check the LED
Your Essential Indoor Camera LED lights to indicate the status of the camera. The LED lights
blue briey when the camera is rst powered on.
LED behaviors during setup
• Slow blinking blue. The camera is in the process of pairing to a WiFi network.
• Fast blinking blue. The camera successfully paired with a WiFi network.
• Slow blinking amber. A setup error occurred. For help, see Chapter 7. Troubleshooting on
page 50.
LED behaviors aer setup
• Fast blinking blue. The camera was factory reset. For more information, see Reset the
camera to its factory settings on page 54.
LED
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10Get Started
Arlo Essential Indoor Camera
User Manual
• Solid amber. An internet connectivity error occurred. Make sure that your WiFi router is
connected to the internet and your camera is connected to your WiFi network.
• Alternating blue and amber. A rmware update is in progress.
Wall mount your camera
You can place your Essential Indoor Camera on a at surface or you can mount it on a wall.
Your camera comes with a mount and a screw kit.
Note: You must follow the instructions in the Arlo app when you rst install your camera. Do
not begin mounting your camera before the Arlo app instructs you to during the installation
process.
You need the following items to mount your Essential Indoor Camera:
• A power drill with a 15/64 inch (6 mm) drill bit
• A Phillips-head screwdriver
• A pencil (optional)
• The wall plate and screw kit that came with your camera
To wall mount your camera:
1. Place the wall plate that came with your camera on the wall where you want to mount
your camera.
2. Use a pencil to mark the location of the two holes in the wall plate and then remove the
wall plate.
3. Use a 15/64 inch (6 mm) drill bit to drill two holes into the wall.
4. Place the wall plate back onto the wall, and align it with the holes.
5. While holding the wall plate in position, use a Phillips-head screwdriver to fasten a screw
into each hole.
If you’re mounting the camera on drywall, use the drywall anchors we provide.
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11Get Started
Arlo Essential Indoor Camera
User Manual
6. Align the camera with the wall plate, and push the camera onto the wall plate.
7. Slide the camera base down until you hear an audible click.
8. Plug in the camera.
9. Tilt and swivel to adjust the camera angle.
Note: To unmount your Essential Indoor Camera, slide the camera up until you hear an
audible click, then pull the camera away from the wall plate.
Test motion detection
You can use the motion detection test to nd the right motion sensitivity setting for your
camera.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select your camera.
4. Tap Device Utilities > Motion Detection Test.
5. Move in front of the camera.
During this test, the LED blinks amber when motion is detected.
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12Get Started
Arlo Essential Indoor Camera
User Manual
6. Move the slider to adjust the motion sensitivity level as needed.
This motion sensitivity setting is used during the motion detection test. It is not
automatically applied to the camera rules used by modes to arm your camera. When you
are satised with a particular motion sensitivity level in the test, note the setting so that
you can add it to your rules.
7. Edit the rule for your camera to enter the motion sensitivity level that you want to use.
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3. WiFi Setup and Connections
When you install and set up your camera, the Arlo app guides you through the process of
connecting the camera to your router’s 2.4 GHz WiFi network or to an optional Arlo SmartHub
or base station.
WiFi connection options
When you install your camera you can connect it directly to your router’s 2.4 GHz WiFi band, or
you can connect the camera with WiFi to an Arlo SmartHub VMB5000 or VMB4540, or an Arlo
base station VMB4500 or VMB4000.
An Arlo SmartHub or base station isn’t included in the package with your camera. They are
sold separately. Using your camera with a SmartHub or base station gives you access to these
additional features:
• Use local storage on an SD card in a VMB5000 SmartHub or on a USB storage device
connected to the SmartHub VMB4540 or base station VMB4500 or VMB4000.
• Use direct storage access for SmartHubs VMB5000 and VMB4540.
Aer you install and set up your camera, you can move its WiFi connection from your router
to a SmartHub or base station. You can also move your camera’s WiFi connection from a
SmartHub or base station and connect it directly to your router’s 2.4 GHz WiFi band. To do
this, you must remove the device from your account and reinstall through the Arlo app,
selecting the appropriate option to move back and forth.
Tips for optimal WiFi performance
The distance between WiFi devices can aect the WiFi signal:
• Maximum recommended distance. We recommend that you place your WiFi router within
300 feet (90 meters) of the camera. The maximum line-of-sight range of 300 feet is reduced
by each wall, ceiling, or other major obstruction between the camera and the router.
• Minimum recommended distance. To reduce WiFi interference, allow at least 6½ feet (2
meters) between your camera and any Arlo cameras that you install.
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Arlo Essential Indoor Camera
User Manual
These materials can reduce WiFi signal strength if they are located between WiFi devices:
• Unusually thick walls and ceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass, especially mirrors
• Metal
• Large quantities of water, such as the water in a sh tank or water heater
Connect your mobile device to a 2.4 GHz WiFi
network during setup
If you’re connecting your camera directly to your router’s WiFi network, it’s important to
understand that your mobile device must connect to the same WiFi network as the camera
during setup.
Your camera can only connect to a 2.4 GHz WiFi network. Many routers broadcast WiFi
networks in both 2.4 GHz and 5 GHz bands, so your phone might connect to the 5 GHz WiFi
band. During setup, connect your phone to your 2.4 GHz WiFi network, then connect your
camera to that same 2.4 GHz WiFi network.
Find your 2.4 GHz WiFi network name and password
Your phone might connect to your 5 GHz WiFi network most of the time. If you’re not sure
about how to nd the 2.4 GHz WiFi network:
• Look on your WiFi router label.
Many routers have a label that shows the WiFi network name, which is also called an SSID.
Your 2.4 GHz network name might have a 2, 2.4, or 2G at the end. Your 5 GHz network
name might have a 5 or 5G at the end. If you changed your WiFi settings, then check the
place where you saved your custom settings.
• If your WiFi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz, ask your
Internet service provider (ISP) or the person who set up your WiFi router.
• If you have a mesh WiFi network, it uses only one WiFi network name for both WiFi bands.
The camera nds and connects to the 2.4 GHz WiFi band. As long as you connect your
phone to the same mesh network, Arlo can discover the camera.
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15WiFi Setup and Connections
Arlo Essential Indoor Camera
User Manual
Connect your iOS (Apple) device to a 2.4 GHz network
1. Unlock your device and tap Settings.
2. Tap Wi-Fi, near the top of the list of Settings options.
3. Turn on WiFi by tapping the switch next to Wi-Fi at the top.
Note: WiFi is activated when the switch is green.
4. Select a 2.4 GHz WiFi network.
This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
5. If prompted, enter the password for the network.
When you’re connected to the WiFi network, a blue check mark appears to the le of the
network name.
Connect your Android device to a 2.4 GHz network
1. Unlock your device and tap Settings.
2. Tap Network & Internet > Wi-Fi.
3. Turn on WiFi by tapping Use WiFi at the top.
4. Select a 2.4 GHz WiFi network.
This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
5. If prompted, enter the password for the network.
When you’re connected to the WiFi network, the word Connected appears under the
network name.
Move your camera’s WiFi connection to a
SmartHub or base station
You can change your camera’s WiFi connection from your router to an Arlo SmartHub
VMB5000 or VMB4540, or an Arlo base station VMB4500 or VMB4000.
To add a SmartHub or base station and connect your camera:
1. Open the Arlo app.
2. Add the SmartHub or base station to the same Arlo account that your camera was
originally connected to.
If you’re using an Arlo Smart trial associated with this account, doing this keeps the Arlo
Smart trial active.
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16WiFi Setup and Connections
Arlo Essential Indoor Camera
User Manual
3. Follow the Arlo app instructions to set up your SmartHub or base station and connect it to
the Internet.
4. Tap Settings > My Devices.
5. Select your camera.
6. Scroll down and tap Remove Device.
Your device is reset and removed from your account.
7. From My Devices, tap Add New Device > Cameras > Essential.
8. Follow the Arlo app instructions to add the camera.
9. When the Arlo app detects your SmartHub or base station, follow the instructions to
connect your camera to your SmartHub or base station.
Move your camera’s WiFi connection to a direct
router connection
You can change your camera’s WiFi connection from a VMB5000, VMB4540, VMB4500, or
VMB4000 SmartHub or base station, and connect the camera directly to your router’s 2.4 GHz
WiFi network.
To move your camera’s WiFi connection directly to your router:
1. Open the Arlo app and log into the same Arlo account that your camera is connected to.
If you are using an Arlo Smart trial associated with this account, doing this keeps the trial
active so you don’t lose it.
2. Make sure that your mobile device is connected to your router’s 2.4 GHz WiFi network.
For more information, see Connect your mobile device to a 2.4 GHz WiFi network during
setup on page 14.
3. Tap Settings > My Devices.
4. Select your camera.
5. Scroll down and tap Remove Device.
Your device is reset and removed from your account.
6. Tap Devices, and then tap Add New Device.
7. Follow the Arlo app instructions to connect your camera directly to a 2.4 GHz WiFi
network.
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4. Use Your Essential Indoor Camera
When you open the Arlo app, the Devices page displays your camera feeds.
Camera
icon
Located below each camera
feed
Camera
feed icon
Tap the camera feed to display
these icons
WiFi signal from your WiFi router,
SmartHub, or base station Play/Stop
Audio detection is on Mute the audio
Motion detection is on 2-Way Audio
View or change the camera settings Record video manually
(requires cloud storage)
Take a snapshot
(requires cloud storage)
Tap a button to go
to Devices, Library,
Modes, or Settings
The camera is armed
and detecting audio
and motion
Tap Play to stream
the camera feed
Tap to turn the siren
on and o manually
Number of new recordings
Tap to view device settings
for the camera
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18Use Your Essential Indoor Camera
Arlo Essential Indoor Camera
User Manual
The Privacy Shield
Your Essential Indoor Camera comes with an integrated Privacy Shield to give you an extra
level of privacy. The Privacy Shield automatically covers the camera lens when the camera is
disarmed, and opens when the camera is armed. Motion detection, audio detection, and the
camera microphone are turned o when the Privacy Shield is closed.
If you want to live stream your camera while it is disarmed, you must provide your Arlo
account password, face authentication (if applicable), or ngerprint authentication (if
applicable). This provides an extra layer of security to protect your privacy.
Close the Privacy Shield
The Arlo app lets you open and close the Privacy Shield by using modes, or by turning the
camera on and o. Do not use your ngers to physically open and close the Privacy Shield.
Use Disarmed mode to close the Privacy Shield
To disarm your camera and close the Privacy Shield:
1. Open the Arlo app.
2. Tap Mode.
3. Select your Essential Indoor Camera.
A list of modes displays.
4. Tap Disarm.
Your camera is disarmed, and the Privacy Shield covers the camera lens.
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Arlo Essential Indoor Camera
User Manual
Close the Privacy Shield when using an optional SmartHub or
base station
Arming or disarming your SmartHub or base station arms or disarms all the cameras
connected to that SmartHub or base station. If you only want to disarm your Essential Indoor
Camera, but want the other cameras on your SmartHub or base station to remain armed, you
can use one of the methods below.
To close the Privacy Shield while your other cameras remained armed:
• Connect your Essential Indoor Camera directly to your WiFi router. When you connect
your camera directly to a WiFi router, you can individually arm or disarm your Essential
Indoor Camera. For help moving your camera connection to your WiFi router, see Move
your camera’s WiFi connection to a direct router connection on page 16.
Note: When you connect a camera directly to a WiFi router, you can’t save that camera’s
videos to a USB storage device that’s inserted in a SmartHub or base station.
• Turn o your Essential Indoor Camera. Turning o your camera in the Arlo app disarms
it and closes its Privacy Shield. Tap Menu or the Device Settings icon below the
camera feed and turn your camera o.
• Create a custom mode. You can create a new mode that allows all the outdoor cameras
on your SmartHub or base station to remain armed, while disarming your Essential Indoor
Camera. For more information, see Arm only outdoor cameras connected to an optional
SmartHub or base station on page 31.
Close the Privacy Shield when using CVR
Continuous video recording (CVR) is an optional subscription feature that enables your
camera to always record video no matter what mode your camera is set to. This means that
the Privacy Shield on your Essential Indoor Camera remains open while CVR is enabled.
Disarming your camera silences motion and audio detection notications, while the camera
continues recording. To stop recording and close the Privacy Shield, open the Arlo app, tap
Menu or the Device Settings icon below the camera feed and turn your camera o.
View your camera feeds
1. Open the Arlo app.
2. Tap Play on the camera feed.
The camera feed updates and camera feed icons display.
Note: If your camera is disarmed and the Privacy Shield is closed and you want to live
stream, you must provide your Arlo account password, face authentication (if applicable),
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20Use Your Essential Indoor Camera
Arlo Essential Indoor Camera
User Manual
or ngerprint authentication (if applicable). This provides an extra layer of security to
protect your privacy.
3. To stop viewing and listening to the live feed, tap Stop .
Pan and zoom video
You can pan and zoom your video feed.
1. Open the Arlo app.
2. Tap Play on the camera feed.
On a mobile device, use the pinch gesture to zoom, and touch and drag to move around
the zoomed-in frame.
On a computer, double-click to zoom. Le-click and hold and drag to move around the
zoomed-in frame.
Aer zooming in, the image stops and buers for about ve seconds to improve the quality
of video. When the buering stops, your zoomed-in video renders in high quality.
Record clips from live video
1. Open the Arlo app.
2. Tap the camera feed image.
3. Tap Record to begin recording.
This icon turns red to indicate that you are recording the live feed.
4. To stop recording, tap Record again.
Take a snapshot from live video
1. Open the Arlo app.
2. Tap the camera feed image.
3. Tap Snapshot .
The snapshot is saved in your library.
Customize your camera feed image
If you use more than one camera, you can change the order in which the camera feeds display
on the Devices page. You can also zoom or rotate the camera feed image 180 degrees.
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