Arlo Pro 4 User manual

Pro 4 Wire-Free
Spotlight Camera
User Manual

2
Contents
1. Get to Know Your Camera 6
Get the Arlo app................................................................................................................................... 6
Meet your Pro 4 Spotlight Camera ................................................................................................... 6
Accessories............................................................................................................................................ 7
2. Get Started 8
Use the Arlo app................................................................................................................................... 8
Insert the battery ................................................................................................................................. 8
Check the LED ...................................................................................................................................... 9
Find a good location for your camera ............................................................................................. 9
Wall-mount your camera with the magnetic mount.................................................................... 9
Install an optional outdoor mount (sold separately) ................................................................. 11
Install an XL rechargeable battery and housing (sold separately)........................................... 12
Install a Total Security Mount (sold separately)........................................................................... 13
Check your camera’s eld of view .................................................................................................. 15
Position your camera to detect motion in specic areas.......................................................... 16
Test motion detection ...................................................................................................................... 17
Arm your camera ............................................................................................................................... 17
HEVC 2K playback-supported devices .......................................................................................... 18
3. WiFi Setup and Connections 19
WiFi connection options for your camera..................................................................................... 19
Tips for optimal WiFi performance ................................................................................................ 19
Connect your mobile device to a 2.4 GHz WiFi network during setup.................................... 20
Connect an optional Arlo SmartHub ............................................................................................. 21
Connect an optional Arlo Base Station with Siren...................................................................... 22
Move your camera’s WiFi connection to a SmartHub or base station .................................... 24
Move your camera’s WiFi connection to a direct router connection ...................................... 24
4. Use your Pro 4 Spotlight Camera 26
Turn the camera spotlight on and o manually.......................................................................... 27
Foresight.............................................................................................................................................. 28
Record clips from live video............................................................................................................. 28

Pro 4 Spotlight Camera
3Contents User Manual
Take a snapshot from live video ..................................................................................................... 29
CVR with an optional Arlo SmartHub or base station ................................................................ 29
Customize your camera feed image .............................................................................................. 29
Motion detection activity zones...................................................................................................... 30
2-Way Audio........................................................................................................................................ 31
Turn the camera siren on and o manually ................................................................................. 32
View recordings and snapshots...................................................................................................... 32
Download recordings........................................................................................................................ 33
5. Modes, Rules, and Alerts 35
Arm or disarm all your Arlo devices ............................................................................................... 35
Select a mode..................................................................................................................................... 36
Mute Notications ............................................................................................................................. 36
Rules for modes ................................................................................................................................. 37
Change motion sensitivity ............................................................................................................... 37
Automatically stop recording when motion stops...................................................................... 37
Control whether the spotlight turns on when motion is detected at night .......................... 38
Change audio sensitivity.................................................................................................................. 38
Use a rule to activate the the camera’s siren................................................................................ 39
Add a rule with an optional base station siren trigger ............................................................... 39
Manage alerts ..................................................................................................................................... 40
Schedule when your camera is armed.......................................................................................... 40
Set up Arlo Geofencing..................................................................................................................... 41
Geofencing with multiple mobile devices.................................................................................... 43
Detect audio alarms with your camera......................................................................................... 46
6. Change Your Settings 50
Two-step verication ........................................................................................................................ 50
Use face or ngerprint authentication .......................................................................................... 51
Customize your prole ..................................................................................................................... 52
Change your Arlo password............................................................................................................. 53
Reset a forgotten password............................................................................................................. 53
Grant access to friends ..................................................................................................................... 54
Change the time zone....................................................................................................................... 56
Camera settings ................................................................................................................................. 56
Video Settings..................................................................................................................................... 57

Pro 4 Spotlight Camera
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Change the audio settings............................................................................................................... 61
Adjust the icker setting................................................................................................................... 61
Restart the camera from the Arlo app ........................................................................................... 61
View device information................................................................................................................... 62
Remove a device from your account ............................................................................................. 62
7. SmartHub or Base Station USB Storage 63
View the USB storage device status ............................................................................................... 64
View available USB device storage................................................................................................. 64
Turn USB recording o and on ....................................................................................................... 65
Turn local 2K recording o and on................................................................................................. 65
Change the USB device overwrite setting..................................................................................... 65
Format a USB device......................................................................................................................... 66
Safely eject a USB storage device................................................................................................... 66
View videos on a USB device........................................................................................................... 66
8. SmartHub SD Card Storage 68
Insert a microSD card ....................................................................................................................... 68
View the SD card status .................................................................................................................... 69
View available SD card storage ....................................................................................................... 69
Turn SD card recording o and on................................................................................................. 69
Turn on Best Local Recording ......................................................................................................... 69
Change the SD card overwrite setting........................................................................................... 70
Format a microSD card..................................................................................................................... 70
Safely eject an SD card ..................................................................................................................... 70
View videos on a microSD card....................................................................................................... 71
9. Arlo Connect 72
Use Arlo with Amazon Alexa............................................................................................................ 72
Add your camera to the Google Assistant app ............................................................................ 73
Use Arlo with IFTTT ........................................................................................................................... 74
10. Arlo Rechargeable Battery 75
Charge your camera battery............................................................................................................ 75
Charge batteries in the Arlo Dual Charging Station (sold separately)..................................... 75
Replace a Pro 4 Spotlight Camera battery.................................................................................... 76
Solar Panel charging ......................................................................................................................... 77

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Battery life ........................................................................................................................................... 78
Safe handling and usage guidelines for removable and rechargeable batteries 79
11. Troubleshooting 81
Scan a QR code during setup.......................................................................................................... 81
Optimize multiple 2K streams......................................................................................................... 82
Troubleshoot Arlo Geofencing........................................................................................................ 82
Can’t see video streams in a browser ............................................................................................ 83
Not receiving push notications..................................................................................................... 84
Arlo Smart Alarm Detection isn’t working .................................................................................... 85

6
1. Get to Know Your Camera
Rest easy knowing your home is protected, whether you’re there or away with Arlo Pro 4.
With no wires, your camera connects directly to your WiFi network so you can easily install in
minutes. See more details with color night vision, an integrated spotlight, and a wider eld of
view.
Get the Arlo app
Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and set up
and manage all your Arlo devices.
Note: If you already use the Arlo app, make sure that you’re using the latest version. To nd
out if an update is available, go to the app store and search for Arlo.
Meet your Pro 4 Spotlight Camera
Your camera consists of two parts: the camera with a battery compartment, and the housing.

7Get to Know Your Camera
Pro 4 Spotlight Camera
User Manual
Pro 4 Spotlight Camera features
• 2K video with HDR. Zoom in on objects and see clearer details and colors in 2K HDR.
• Color night vision. See what’s lurking with color night vision or black and white.
• Integrated spotlight. Light up the night and ward o unwelcome guests.
• Fast and easy wire-free set up. Magnetic mount makes it easy to install and adjust.
• 160 degree view. Keep an eye on more of what matters with a wider eld of view.
• Magnetic charging. Fast charging cable easily snaps into place.
• 2-Way Audio. Hear and speak to visitors clearly with superior audio quality.
• Built in smart siren. Trigger your siren remotely or automatically during an event.
• Rechargeable battery. Convenient and long-lasting takes the expense out of security.
Accessories
Your Pro 4 Spotlight Camera works with these accessories, which are sold separately:
• SmartHubs and base stations. You can connect the camera with WiFi to an Arlo SmartHub
VMB5000 or VMB4540, or an Arlo base station VMB4500 or VMB4000. See WiFi connection
options for your camera on page 19.
• Additional charging options:
• Solar Panel Charger. Connect an Arlo Solar Panel charger to your camera and harvest
power from the sun to keep your camera battery charged. See Solar Panel charging on
page 78.
• Rechargeable battery. Keep fully charged spare batteries (sold separately) on hand.
• Dual Charging Station. Quickly charges up to two batteries at the same time. For more
information, see Charge batteries in the Arlo Dual Charging Station (sold separately) on
page 76.
• Magnetic charging cable. Longer 8’ magnetic charging cable .
• Outdoor power cable. An outdoor weather-resistant cable that powers your camera
instead of using batteries
• XL Battery & Housing. Upgrade your Arlo Pro 4 with a high-capacity battery.
• Total security mount. Lockable mount prevents the camera from being rotated and
removed.

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2. Get Started
Use the Arlo app
The free Arlo app helps you complete setup and guides you through the
installation process.
1. Open the Arlo app and connect to your WiFi network.
If you don’t have the app, you can download it and create your Arlo
account.
Once you set up your Arlo account, you can access it from the Arlo
app on a smartphone or tablet, or from a computer using a web browser. If you’re using a
computer, enter https://my.arlo.com/#/login in the address bar of the browser.
2. Open the Arlo app and connect to your WiFi network. Then select Add New Device and
add your camera.
Insert the battery
The Pro 4 Spotlight Camera consists of two parts. The camera part is where you insert the
battery. The housing protects the camera.
Note: The battery comes partially charged. We recommend that you fully charge the battery
before using your camera. See Charge your camera battery on page 75.
To insert the battery:
1. Align the battery and insert it into the battery
compartment.
The battery only inserts one way.
The LED on the camera blinks blue.
2. Insert the camera into the camera housing by
pushing down on both the le and right sides of
the camera until it clicks into place.

9Get Started
Pro 4 Spotlight Camera
User Manual
Check the LED
The camera LED lights when the camera is powered on. The LED changes color and blinks
depending on the battery charge and to indicate the status of activities such as pairing the
camera and updating the camera rmware.
• Slow blinking blue. The camera is in the process of pairing with the SmartHub.
• Fast blinking blue. The camera paired with the SmartHub.
• Blinking amber. The camera is out of range, a connection error occurred during pairing, or
the camera battery charge is low (15% or less).
• Alternating blue and amber. The camera failed to pair with the SmartHub, or a rmware
update is in process, or a reset is in process.
Find a good location for your camera
Select a location for your camera with a clear vantage point to fully optimize the wide eld
of view. For the best experience, choose a location with a strong WiFi signal. You can check
the WiFi signal strength in the Arlo app. For information about WiFi connections, see WiFi
connection options on page 19.
Wall-mount your camera with the magnetic
mount
Your Pro 4 Spotlight Camera comes with a magnetic-based camera mount. The mount has a
built in groove where you can hide your cable and provide strain relief if you want to keep the
camera mounted and plugged into a wall source.
To install a magnetic mount:
1. Select a location for the mount up to 6.5 feet
(1.9 meters) high.
*
2. Fasten the mouting screw into a wall.
If you’re working with drywall, use the plastic
drywall anchor that we provide.
Use the plastic stopper to help guide how far
to screw it into the wall.
*At 6.5 feet (2 meters) or higher, we recommend using the Arlo Outdoor Mount.

10Get Started
Pro 4 Spotlight Camera
User Manual
3. If you’re using your camera connected to a charging cable, wrap the excess charging cable
around the back of the mount.
4. Snap the magnetic mount onto the screw and the stopper.
The mount clicks into place.
5. Attach your camera to the wall mount.
The magnet in the mount holds the camera onto the mount.
6. Adjust the camera to your preferred viewing angle.
Note: You can replace the battery in your camera without removing the camera housing from
the mount.

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Pro 4 Spotlight Camera
User Manual
Install an optional outdoor mount
(sold separately)
1. Place the outdoor mount and secure it with screws.
If you’re mounting the camera on drywall, use the drywall anchors we provide.
2. Attach the camera to the mount.
3. Adjust the camera angle.

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Pro 4 Spotlight Camera
User Manual
Install an XL rechargeable battery and housing
(sold separately)
1. Place the outdoor mount and secure it with screws.
For drywall, use the wall anchors we provide.
2. Release the camera from the camera housing.
Press the button on the charging port underneath the camera. The camera clicks as it
disengages from the camera housing.
3. Pull the camera all the way out of the camera housing.
4. Insert the XL Battery into the camera and then slide the camera and battery into the XL
Housing.

13Get Started
Pro 4 Spotlight Camera
User Manual
5. Attach the camera to the outdoor mount and swivel to adjust the camera angle.
Install a Total Security Mount (sold separately)
1. Place the back plate against the wall, with the arrow pointing up, and secure it with
screws.
Note: If you are mounting your Total Security Mount on drywall, we recommend using the
included wall anchors.
2. Release the camera from the camera housing.
Press the button on the charging port underneath the camera. The camera clicks as it
disengages from the camera housing.
3. Pull the camera all the way out of the camera housing.
4. Insert your camera with its battery into the Total Security Mount housing.

14Get Started
Pro 4 Spotlight Camera
User Manual
5. To attach the housing to the back plate:
• Align the small screw on the mount and the dot
on the back plate.
• Turn the housing clockwise, until it clicks in
place.
• Use the security key to tighten the small screw.
Note: The security key came in the package with your Total Security Mount.
6. Adjust your camera position, then nger-tighten the mount lock (clockwise) to lock the
camera in position.
Note: To release your camera from the housing, insert the security key in the release button
and turn the key clockwise.
For more information about installing the Total Security Mount, scan this QR code or visit
https://arlo.com/TotalSecurity.

15Get Started
Pro 4 Spotlight Camera
User Manual
Check your camera’s eld of view
The eld of view is the area in which the camera can detect motion. You can set the eld of
view to Full (110 degrees), Wide (125 degrees), or Super Wide (160 degrees).
Arlo automatically corrects the image to reduce the sheye eect for each eld of view
setting.
Change the eld of view
You can set the eld of view to Full (110 degrees), Wide (125 degrees), or Super wide (160
degrees).
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Video Settings > Video Mode.
5. Tap a eld of view to automatically apply it to your camera.
110°
125° 160°

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Pro 4 Spotlight Camera
User Manual
Position your camera to detect motion in
specic areas
You can mount and aim your Pro 4 Spotlight Camera in dierent ways to optimize the
camera’s ability to detect motion in specic areas. The lower two-thirds of the camera’s eld
of view is the motion-sensitive part of the image. Aim the camera so that any motion you wish
to detect appears within this part of the image.
If you want to monitor motion closer to the
camera, such as visitors to your front door,
mount the camera at least 6.5 feet (1.9
meters) high*and aim it so that visitors
appear in the lower two-thirds of the image.
This angle works well to avoid motion alerts for
movement in the top third of the image, such as
vehicles driving by.
To monitor motion occurring farther away,
such as children playing on a lawn, aim the
camera higher to frame the area within the
lower two-thirds of the image.
It’s best to position the camera so that motion
is moving from side-to-side across its eld
of view rather than directly toward or away
from the camera. Also, though the camera can
detect motion up to 25 feet (7.6 meters) away,
the best area for motion detection is 5 to 20
feet (1.5 to 6 meters) from the camera position.
Use camera positioning to aim your camera
Camera positioning is available only when the camera is not streaming, recording motion, or
using the Motion Detection test. During camera positioning, the camera streams video as fast
as possible, without buering. You can aim your camera while watching on your smartphone
and making near real-time adjustments to the camera position. This means that you might
see lower-quality video while you are positioning your camera.
*At 6.5 feet (2 meters) or higher, we recommend using the Arlo Outdoor Mount.

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Pro 4 Spotlight Camera
User Manual
To position your camera:
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Device Utilities > Camera Positioning.
The camera starts streaming video. The signal strength bar indicates the WiFi signal that
your camera is receiving at its current location.
Test motion detection
You can use the motion detection test to nd the right motion sensitivity setting for your
camera.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select your camera.
4. Tap Device Utilities > Motion Detection Test.
5. Move in front of the camera.
During this test, the LED blinks amber when motion is detected.
6. Move the slider to adjust the motion sensitivity level as needed.
This motion sensitivity setting is used during the motion detection test. It is not
automatically applied to the camera rules used by modes to arm your camera. When you
are satised with a particular motion sensitivity level in the test, note the setting so that
you can add it to your rules.
7. Edit the rule for your camera to enter the motion sensitivity level that you want to use. See
Change motion sensitivity on page 23.
Arm your camera
When your camera is armed it detects sound and motion. You can control when your camera
is armed using these features:
• Arm or disarm all your Arlo cameras and devices. See Arm or disarm all your Arlo devices on
page 35.
• Select a mode such as Armed, Disarmed, Schedule, or Geofencing. See Select a mode on
page 36.

18Get Started
Pro 4 Spotlight Camera
User Manual
HEVC 2K playback-supported devices
High Eiciency Video Coding (HEVC) is a video compression standard that enables you to
download and stream 2K videos with ease. To use HEVC on the Arlo app, you must use a
supported device and meet the minimum requirements. Your device must:
• Run iOS 9.0 or higher (Apple devices)
• Run Android 5.0 or higher (Android devices)
• Have the latest version of the Arlo app (for mobile)
• Use a web browser that supports HEVC
Note: To check if your web browser supports HEVC, visit https://caniuse.com/#feat=hevc.
HEVC is supported on:
• iPhone 7/7 Plus or newer
• iPad Pro or newer
• Samsung Galaxy S7/S7 Plus or newer
• Galaxy Note 8 or newer
• Google Pixel/Pixel XL or newer
• Huawei P9 or newer
• Xiaomi Mi 5 or newer
• LG G5 or newer
• HTC U10 or newer
• Sony Xperia X or newer
• Moto Z or newer
• OnePlus 3 or newer.

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3. WiFi Setup and Connections
When you install and set up your camera, the Arlo app guides you through the process of
connecting the camera to your router’s 2.4 GHz WiFi network or to an optional Arlo SmartHub
or base station.
WiFi connection options for your camera
When you install your camera you can connect it directly to your router’s 2.4 GHz WiFi band, or
you can connect the camera with WiFi to an Arlo SmartHub VMB5000 or VMB4540, or an Arlo
base station VMB4500 or VMB4000.
An Arlo SmartHub or base station isn’t included in the package with your camera. They are
sold separately. Using your camera with a SmartHub or base station gives you access to these
additional features:
• 2K local streaming and 2K local recording
• Auto Zoom and Tracking
• CVR (with a subscription)
• Use local storage on an SD card in a VMB5000 SmartHub or on a USB storage device
connected to the SmartHub VMB4540 or base station VMB4500 or VMB4000.
• Use remote access for SmartHubs VMB5000 and VMB4540.
Aer you install and set up your camera, you can move its WiFi connection from your router
to a SmartHub or base station. You can also move your camera’s WiFi connection from a
SmartHub or base station and connect it directly to your router’s 2.4 GHz WiFi band. To do
this, you must remove the device from your account and reinstall through the Arlo app,
selecting the appropriate option to move back and forth.
Tips for optimal WiFi performance
The distance between WiFi devices can aect the WiFi signal:
• Maximum recommended distance. We recommend that you place your oodlgiht within
300 feet (90 meters) of your WiFi router. The maximum line-of-sight range of 300 feet is
reduced by each wall, ceiling, or other major obstruction between the camera and the
router.

20WiFi Setup and Connections
Pro 4 Spotlight Camera
User Manual
• Minimum recommended distance. To reduce WiFi interference, allow at least 6½ feet (2
meters) between your camera and any Arlo cameras that you install.
These materials can reduce WiFi signal strength if they are located between WiFi devices:
• Unusually thick walls and ceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass, especially mirrors
• Metal
• Large quantities of water, such as the water in a sh tank or water heater
Connect your mobile device to a 2.4 GHz WiFi
network during setup
If you’re connecting your camera directly to your router’s WiFi network, it’s important to
understand that your mobile device must connect to the same WiFi network as the camera
during setup.
Your camera can only connect to a 2.4 GHz WiFi network. Many routers broadcast WiFi
networks in both 2.4 GHz and 5 GHz bands, so your phone might connect to the 5 GHz WiFi
band. During setup, connect your phone to your 2.4 GHz WiFi network, then connect your
camera to that same 2.4 GHz WiFi network.
Find your 2.4 GHz WiFi network name and password
Your phone might connect to your 5 GHz WiFi network most of the time. If you’re not sure
about how to nd the 2.4 GHz WiFi network:
• Look on your WiFi router label.
Many routers have a label that shows the WiFi network name, which is also called an SSID.
Your 2.4 GHz network name might have a 2, 2.4, or 2G at the end. Your 5 GHz network
name might have a 5 or 5G at the end. If you changed your WiFi settings, then check the
place where you saved your custom settings.
• If your WiFi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz, ask your
internet service provider (ISP) or the person who set up your WiFi router.
• If you have a mesh WiFi network, it uses only one WiFi network name for both WiFi bands.
The camera nds and connects to the 2.4 GHz WiFi band. As long as you connect your
phone to the same mesh network, Arlo can discover the camera.