Arrive Infopoint id-800 User manual

Quick Setup Guide

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Arrive InfoPoint™ID-800

Quick Setup Guide

Contents

Copyright Notice and Trademarks .............3

Introduction...................................................4

Before You Start ..........................................6

Mounting the Device....................................6

Device Setup..................................................8

Touch Screen Overview ............................11

Regulatory....................................................13

Arrive CarePoint Foundation Software

Support Services .........................................13

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Copyright Notice and Trademarks

No part of this document may be reproduced or transmitted in any form, or by any means

without the prior written permission of Arrive®. Arrive®reserves the rights to modify

its documentation and product features, including their characteristics, specications,

accessories and any other information stated herein without notice. The ocial printout

of any information shall prevail should there be any discrepancy between the information

contained herein and the information contained in that printout. This product and related

documentation are proprietary to Arrive®.

Some examples depicted herein such as the corporate name “Verity” or “Contoso” (normally

used by Microsoft®) are provided for illustration only and are ctitious. No real association

or connection is intended or should be inferred. Any Internet Protocol (IP) addresses and

phone numbers used in this document are not intended to be actual addresses and phone

numbers. Any examples, command display output, network topology diagrams, and other

gures included in the document are shown for illustrative purposes only. Any use of actual

IP addresses or phone numbers in illustrative content is unintentional and coincidental.

This document does not provide you with any legal rights to any intellectual property in any

Arrive product. You may copy and use this document for your internal, reference purposes.

Disclaimer

THE SPECIFICATIONS, INFORMATION, DESIGNS, STATEMENTS, AND RECOMMENDATIONS

(COLLECTIVELY, “INFORMATION”) REGARDING THE PRODUCTS IN THIS MANUAL ARE

SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND

RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE

PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE

FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. ARRIVE DISCLAIMS ALL

WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A

COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL ARRIVE OR

ITS INFORMATION SOURCES AND SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL,

CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST

PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE

THIS MANUAL, EVEN IF ARRIVE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY

OF SUCH DAMAGES.

ALL TRADEMARKS AND INFORMATION ARE OWNED BY THE RESPECTIVE OWNERS OF

THE TRADEMARKS AND INFORMATION, WHETHER ACKNOWLEDGED OR NOT IN THIS

MANUAL. ARRIVE DOES NOT CLAIM ANY OWNERSHIP OF ANY TRADEMARK OR TRADENAME

MENTIONED IN THE INFORMATION EXCEPT FOR THE ARRIVE TRADENAMES – ARRIVE,

ARRIVE FACEPOINT, ARRIVE INFOPOINT, ARRIVE ROOMPOINT, ARRIVE CONTROLPOINT,

ARRIVE EYEPOINT, ARRIVE TOUCHPOINT, ARRIVE VIEWPOINT, ARRIVE VOICPOINT, ARRIVE

SOUNDPOINT and ARRIVE EDGELESS MEDIA SERVER.

MICROSOFT, MICROSOFT WINDOWS, MICROSOFT WINDOWS SERVER, MICROSOFT LYNC,

MICROSOFT EXCHANGE, MICROSOFT ACTIVE DIRECTORY AND MICROSOFT IIS ARE THE

TRADEMARK OF MICROSOFT CORPORATION.

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Introduction

The Arrive InfoPoint™ID-800 device (here after referred as InfoPoint device or device in the

manual) is a 8” touch-screen display, placed outside the venue provides booking information

at-a-glance. In addition, the InfoPoint device, features announcements; allows you to post

surveys and sticky notes as well as emergency notications to users. It displays daily and

weekly room reservation schedule including the residual time of on-going bookings. The

user can check-in prior to meeting to conrm room utilization and end the meeting from the

InfoPoint device to optimize utilization. The InfoPoint device displays the current occupancy

status of the room.

It can connect to the Arrive Edgeless Media Server and fetch the room and schedules from

the server.

The brilliance of Arrive InfoPoint™lies in the simplicity of usage also.

Figure 1: Arrive InfoPoint

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BACK

OPT HOME

HOST

USB

Ethernet

port

DC

Supply

Figure 2: Rear view of the device

Button/Port Purpose

BACK To go back to the previous screen of the device.

OPT

To initiate the Options menu. Modications like adding a new

application to the device, managing applications to mention a few can

be performed.

HOME To go back to home screen. Settings related to the device (data, time,

language, network etc. can be altered.)

USB, HOST To upgrade rmware.

Note: These buttons and ports are used categorically for

troubleshooting. Irrelevant usage will interrupt the device functioning.

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Before You Start

1. Install and congure the Arrive Edgeless Media Server. Refer to Arrive Edgeless Media

Deployment Readiness Guide and Arrive Edgeless Media Server Conguration Guide for

complete guidance on the same.

2. Congure the the location, building, oor and venue in the server in Arrive Edgeless Media

Server.

Mounting the Device

The device is wall mounted. To serve the purpose, VESA 100mm mounting holes are available

on the rear side of the device.

1. Fix the wall mount ( provided with the device) with the screws of desired size.

Figure 3: Fix the wall mount

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2. Slide the device into the wall mounting plate.

Slide the device into

the wall mount

Figure 4: Slide the device into the wall mounting plate

3. Fix the device to the wall mounting plate with the help of screws provided.

Figure 5: Fixing the device into the wall mount plate

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Device Setup

1. Power-on the device using one of the methods listed below:

• If the network switch is Power over Ethernet (PoE) enabled, connect the network cable

to ethernet port of the device. The device is powered on.

Figure 6: Power-on using PoE

OR

• In case the network switch is not PoE enabled, connect the network cable to the

ethernet port (refer Figure 6). Power the device with a 5V DC supply.

Figure 7: Power-on using DC supply

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2. On successful power-on, the End User License Agreement(EULA) screen is displayed. The

user needs to read andaccept to the terms and conditions. Accept the EULA.

Figure 8: EULA

3. The device prompts for the server IP address. Enter the details.

Figure 9: Enter the InfoPoint server IP address

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4. The setup screen is displayed. Select the appropriate location, building, oor and venue.

Figure 10: Venue setup screen-1

5. Conrm and continue to use the application as per your requirement.

Figure 11: Venue setup screen-2

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Touch Screen Overview

17

2

3 4 56

Figure 12: Touch screen overview

1 Room Name Displays the room name.

2Reservation

Timeline

Displays blocks of reserved and free time. Touch the

reservation block to view reservation details.

3 Book Reserves a room from the device.

4 Calendar Displays the daily/weekly schedule of the room.

5 Note Allows to add a soft sticky note while the room is busy.

6 Info Displays room specic information like room name,

seating capacity, devices as congured in the server.

7 Date Displays the current date and time.

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The LED’s at the side of the device display the room status. The LED glows green, if the room

is Free and glows Red, if the room is Busy.

Status

Green indicates

room is Free

Figure 13: Status - Free

Status

Red indicates

room is Busy

Figure 14: Status - Busy

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Regulatory

Restriction of the use of Certain Hazardous Substances in Electrical and Electronic Equipment

(RoHS).

Arrive CarePoint Foundation Software Support

Services

Thank You for choosing us to serve you. Your suggestions for Arrive InfoPoint™are welcome.

Support Coverage and Additional Resources

Customers are our top priority and the lifeline of our organization. We consistently operate

with our customers’ best interests in mind and oer professional assistance - through online

self-service options, world-class phone support, and a network of business partners, certied

consultants, and authorized training centers.

Arrive Support and Services teams deliver an innovative advisory approach to help Arrive

customers better utilize and derive more value from Arrive solutions. In addition to answering

questions and resolving technical concerns, Arrive proactively oers valuable advice on

using Arrive solutions to their fullest potential- helping customers realize a higher return on

investment by:

• Gaining greater insight into business activities.

• Operating business more eectively by maximizing the capabilities of Arrive solutions to

improve business processes.

• Improving business eciency by leveraging Arrive solutions to reduce the time,

resources, eort, and cost of operations.

Arrive CarePoint provides customers with access to a variety of valuable services, such as:

• Optimizing the eectiveness and eciency of Arrive solutions to achieve business

results.

• Troubleshooting or resolving technical and non-technical issues that may be

encountered during Arrive software installation or use.

• Identifying and recommending where additional product training would be of value.

• Determining the need and referring appropriate resource(s) to assist with non-Arrive

issues.

The rst year of Software Support and Maintenance is required with your initial purchase.

Subsequent years of Support and Maintenance may be renewed yearly. Customers who

have not purchased or do not have a current support CarePoint plan in place will not be able

receive the full benets of Arrive’s CarePoint support and maintenance services.

With up to date Software Maintenance coverage you will receive personal, written (email) or

verbal (by phone) answers to all technical questions. Responses to most inquiries are usually

received in the same business day, often within minutes to an hour of receipt. Answers come

directly from an experienced Arrive technical support specialist, involving members of our

software development team whenever necessary. Support inquiries may include requests for

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help with any aspect of the software’s implementation: installation, conguration, testing,

troubleshooting. You may also request help to meet unique requirements, specic to your

own implementation.

When new versions become available, software upgrades are free to all customers with

current CarePoint Foundation Maintenance coverage. Customers with current maintenance

coverage may purchase additional software and device licenses without having to repurchase

the original installation.

Through ongoing interaction with end users, our software is always improving and enhancing

it’s functionality. If existing functionality does not meet your requirements, you may make a

request for enhancements or feature upgrades. Arrive Technical Support will work directly

with you and our Development team to understand your requirement and determine if an

enhancement can be made available. Whenever possible, requested feature enhancements

are developed and released as part of the continuous improvement plan phased out releases

and you can be assured that new features will be available in the next released version.

Technical Support is available in two time zones - PST Monday - Friday, 9:00am - 5:00pm

(excluding some holidays) and GMT+4.00 Sunday - Thursday, 9:00 am - 5:00 pm. Please allow

up to 24 hours for response, though most inquiries are responded to same business day and

often within minutes of receipt.

To make a technical support request, please contact Arrive Technical Support (netsupport@

arrivesys.com).

Additional Resources

Our goal is to ensure that our customers receive exceptional service from the best resource

available to answer questions quickly and accurately. We work to resolve our customers’

product-specic questions and concerns however, when customers are experiencing issues

outside the scope of Arrive products, we will refer customers to the appropriate resource

who is best equipped to assist with those issues. These resources may be the customer’s

internal personnel, an Arrive-authorized business partner, a certied consultant, or a third-

party provider. Arrive Professional Services and Arrive Academy teams also oer a wide

variety of services.

Topics that are not covered under an Arrive CarePoint program, where an Arrive Customer

Support team member will proactively provide the most appropriate alternative resource,

include:

Training-Arrive Academy is the best resource for training, oering classroom training,

real-time Learning, custom training, self-study guides, and an annual customer conference.

Visit Arrive Academy to search and register for courses and products, monitor your learning

progress through training tracks, and join online communities with product experts and other

customers.

• Performing software, product, application, or job-related activities, such as software

installation, data entry, creating reports, etc.*

• Assisting with third-party software (installation, training, trouble-shooting, integration,

etc.).

• Providing organization-specic consulting or consulting advice.

• Repairing data or database issues caused by user error or third-party software.

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Please refer to the following Support Coverage charts for additional information and

resources. For additional questions, please contact Arrive Customer Care at netsupport@

arrivesys.com.

*Please note that references in this document to third-party software, products or

applications, does not encompass all third-party software, products and applications that

Arrive provides (directly or through an authorized Arrive Business Partner) as part of a

customer’s solution.

Arrive CarePoint Support Coverage - Care Plans

Category CarePoint Service

Coverage

Outside of

CarePoint Service

Coverage

Additional Re-

sources

Installation and

Upgrades

• Clarication of

any installation or

upgrade steps.

• Troubleshooting

problems

encountered during

installation and

upgrades.

• Arrive core product

installation.

• Automatic

upgrades for

non-customized

environments.

• Step-by-step

installation

assistance.

• Local (on-site) or

remote (via Terminal

Services, GoToAssist,

etc.) installation

services.

• Consulting services to

install or resolve non-

Arrive installation

issues specic to

your organization’s

technical

environment.

• Your Arrive-

authorized

Business Partner.

• Arrive

Professional

Services.

• Your own IT sta.

Setup,

Conguration

and Data

Conversion

• Clarication of

what out-of-the-

box elds and

tables mean and

how they are used.

• Troubleshooting

problems

encountered during

Arrive setup and

conguration.

• Recommendations

on usage of Arrive

products in your

organization.

• Consulting services,

such as gaining an in-

depth understanding

of your organization’s

needs and

customizing your

conguration to

meet those needs.

• Conguring third-

party applications.

• Creating or

troubleshooting

customizations (i.e.

HTML, SQL scripts

and triggers, etc.).

• Training.

• Your Arrive-

authorized

Business Partner.

• Arrive

Professional

Services.

• Arrive Products

and Solutions.

• Arrive Training.

• Your own IT sta.

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Data Entry/

Product

Operations

• Guidance on how

to x problems

created by

incorrect data entry

through the Arrive

product interface.

• Clarication of

what out-of-the-

box elds mean or

processes you may

nd confusing.

• Troubleshooting

problems

encountered with

data entry or

product operations.

• Troubleshooting

Arrive product-

related errors and

messages.

• Analyzing your

individual data

entries.

• Advice regarding

how to congure

the system for your

environment

• Training

• Assistance with data

entry or manipulation

outside the Arrive

product interface.

• Your Arrive-

authorized

Business Partner.

• Professional

Services.

• Arrive Training.

• Your own IT sta.

Import/Export • Guidance on

proper format for

importing data

into your Arrive

product.

• Troubleshooting

errors encountered

when using Arrive

data import and

export tools.

• Exporting data from

third-party software

or validating/

formatting it for

you, so that it can be

imported into your

Arrive product.

• Creating your data

denition les or

mappings for data

import.

• Importing data into a

third-party product.

• Usage and

conguration

questions on third-

party products.

• Training.

• Your Arrive-

authorized

Business Partner.

• Arrive

Professional

Services.

• Arrive Training.

• The third-

party software

publisher.

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Reporting and

Groups

• Clarication of

what various

reporting options

mean.

• Troubleshooting

problems

encountered

when setting up or

running out-of-the-

box reports.

• Creating or designing

reports or groups for

you.

• Troubleshooting

problems

encountered with

customized reports

or groups, third-

party reporting

programs or tools

(formatting formulas,

parameters, etc.).

• Assistance

connecting your

Arrive data to third-

party reporting tools.

• Training on use of

third-party products.

• Your Arrive-

authorized

Business Partner.

• Arrive

Professional

Services.

• Arrive Training.

• The third-

party software

publisher.

• Your own IT sta.

Hardware,

Operating

Systems (OS),

Database

Platforms,

Internet

Information

Server (IIS),

Browsers, etc.

• Clarication

of system

recommendations

and requirements.

• Guidance

on specic

conguration

settings required

by your Arrive

product.

• Assistance with

management and

monitoring of

servers, database

platforms, IIS and

other server-side

components

• Installation.

• Conguring vendor

systems (desktop

operating systems,

Microsoft Server

and/or SQL Server,

IIS, SMTP, remote

services, etc.).

• Troubleshooting

stability, performance

or other problems.

• Troubleshooting

operating system

issues—rewall,

antivirus, permissions,

etc.

• Troubleshooting,

installation, or

conguration of your

virtual environment

(Citrix, HyperV, etc.).

• Assistance with

installation or set up

of email browsers,

etc.

• Assistance with

printer connectivity

or conguration.

• Training.

• Your own IT sta.

• Your Arrive-

authorized

Business Partner.

• Arrive

Professional

Services.

• Your hardware,

OS, database,

IIS, or browser

vendor.

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Network

Connectivity

• Troubleshooting

connectivity issues

within your Arrive

product when your

supported network

infrastructure is

otherwise working.

• Troubleshooting

connectivity to

Arrive Server

environment.

• Troubleshooting

internet connectivity.

• Troubleshooting

other connectivity

issues that exist

outside of your Arrive

product.

• Assistance with

unsupported

networks.

• Installation,

troubleshooting

or conguration

of network(WAN/

LAN) security/cards/

cabling/hardware/

software.

• Training.

• Your own IT sta.

• Your Internet

Service Provider

(ISP).

• Your Arrive-

authorized

Business Partner.

• Arrive

Professional

Services.

• Your external

vendor.

Performance • Troubleshooting

Arrive

performance-

related issues.

• Clarication and

guidance on

performance-

settings required

by your Arrive

product.

• Conguring and

troubleshooting

vendor systems

(desktop operations

systems, Microsoft

Server and/or SQL

Server, IIS, SMTP,

rewall, antivirus,

security, remote

services, etc.).

• Troubleshooting

stability, performance

or other problems

with hardware,

operating systems

(OS), database

platforms, Internet

Information Server

(IIS), browsers, etc.

• Your own IT sta.

• Your Internet

Service Provider

(ISP).

• Your Arrive-

authorized

Business Partner.

• Arrive

Professional

Services.

• Arrive

Community.

• Your external

vendor.

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NOTES

............................................................................................................................................................................

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NOTES

............................................................................................................................................................................

Arrive InfoPoint ID-800 User manual

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