ASCOM NISM2 User manual

08 October 2018 / Ver. D
TD 93272EN
Installation Guide
Application Suite

08 October 2018 / Ver. D
TD 93272EN
Installation Guide
Application Server
COPYRIGHT
© 2018 Ascom (Sweden) AB
The material in this manual is protected by copyright law and international treaties. It is
intended to be used by Ascom employees and distributors. Our authorisation is required
for reproduction and / or distribution of any material herein to others.
DISCLAIMER
Ascom (Sweden) AB has taken due care in preparing this document including re-
search, development and testing to ascertain the effectiveness of any
programmes and data on electronic media which accompany this document.
Ascom (Sweden) AB makes no guarantees as to the contents of this document
and specifically disclaims any implied guarantees pertaining to fitness for any
particular purpose. Ascom (Sweden) AB further reserves the right to make
changes to the specifications of the programme and contents of this document
without obligation to notify any person or organisation of such changes.
TRADEMARKS
teleCARE is a registered trademarks of Ascom (Sweden) AB in certain
jurisdictions. Microsoft® is a registered trademark of Microsoft Corporation.
Adobe® and Acrobat® are registered trademarks of Adobe Systems
Incorporated.
ADDRESS
Ascom (Sweden) AB
Grimbodalen 2
SE-417 49 Göteborg
Sweden
Phone: [phone]
Fax: [phone]
www.ascom.com

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Contents
1 Introduction ................................................................................................................................. 4
1.1 About this Document ............................................................................................................. 4
1.2 Abbreviations and Glossary .................................................................................................... 5
1.3 Requirements ......................................................................................................................... 5
1.4 FCC Compliance Statements for Class B Digital Device ........................................................... 5
2 General Information .................................................................................................................... 6
2.1 General .................................................................................................................................. 6
2.2 The MAC address ................................................................................................................... 6
2.3 Authentication and Administration ......................................................................................... 6
3 Description ................................................................................................................................... 7
3.1 LED status indications ............................................................................................................. 7
3.2 Operating Modes ................................................................................................................... 7
4 Installation and Configuration ................................................................................................... 9
4.1 Installation Procedure ............................................................................................................. 9
4.2 Mounting ............................................................................................................................... 9
4.3 Supply Voltage ..................................................................................................................... 10
4.4 Connections ......................................................................................................................... 10
4.5 Accessing the Application Suite ............................................................................................11
4.6 Basic Configuration .............................................................................................................. 12
4.7 Upgrading of software package ........................................................................................... 24
5 Boot Mode ................................................................................................................................. 26
6 Related Documents ................................................................................................................... 27
Appendix ...................................................................................................................................... 28

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1 Introduction
The Messaging, Assignments, and Reporting Interface (MARi) provides Reporting
templates on an embedded platform for better analysis of trends and responsiveness.
NUAPPSVC-H is one part of the MARi hardware package that also includes the FE3-
NKABAE teleCARE IP System Manager (NISM2). MARi integrates with teleCARE IP NISM
software and Telligence Integration Module.
The NUAPPSVC-H functions as a computer server, the operation is ancillary to UL 1069 or
UL 2560 normal operations.
Note: For NISM2 installation instructions, refer to the teleCARE IP Emergency Call
System Installation Guide (p/n TD 93021US).
Specifications
1.1 About this Document
This document is used for installation and configuration of the module, as well as for
administration and troubleshooting. Primary target groups:
• The field engineer that installs, maintains and troubleshoots the system
• The system administrator responsible for the IT management at the customer site, that
needs to get error messages, to survey and have control of the system.
Electrical rating Input: 100-240Vac, 50-60Hz
Power dissipation 250W (890 BTUs)
Ethernet port data
throughput rating
10/100 MBPS
Mounting 19-inch (48.3cm) wide rack mountable
or wall mountable in standard third-party
sectional cabinet
Termination RJ-45 ports: Ethernet
Status Indicators Blue LED for AC Power
Green and Amber LEDs for Port A and
Port B (not approved for use)
Green LEDs for Ethernet
Fuse 250V 5.0A
Operating environment
Temperature/Humidity
32 to 122°F (0 to 50°C).
0 to 95% RH, non-condensing at 90°F
(32°C)

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• The administrator responsible for the daily administration at the customer site, that
needs to change and edit settings.
1.2 Abbreviations and Glossary
1.3 Requirements
Refer to the Application Suite Install Sheet for MARi, TD 93267US.
1.4 FCC Compliance Statements for Class B Digital Device
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio or television technician for help.
Information to user
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
• this device may not cause harmful interference, and
• this device must accept any interference received, including interference that may
cause undesired operation.
Modifications
Changes or modifications to the equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
IC Requirements for Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la Classe B conforme á la norme NMB-003 du Canada.
NISM Nurse Call System Manager Application
GUI Graphical User Interface

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2 General Information
2.1 General
The Application Suite must be setup in a system with a NISM. No licenses are needed..
2.2 The MAC address
The MAC address can be found on a label on the products rear side, in the application’s
GUI in the Setup Wizard.
2.3 Authentication and Administration
Administration is done via a web browser. The administration pages require a user name
and password.
IMPORTANT: The default passwords need to be changed to prevent unauthorized
access to the administration pages.
2.3.1 Authentication
GUI pages on the Application Suite always have this user account: “admin”.
The admin account with the default password “changeme”, is used for administration
and simple troubleshooting of the module. The admin has permission to change all
passwords.
2.3.2 Administration
The application’s Configuration page requires the admin account. The page can be
reached directly by entering “xxx.xxx.xxx.xxx/config” in the address bar, where
xxx.xxx.xxx.xxx is the modules IP address.
All configurations can be set and changed on the Configuration page, such as system
setup, changing passwords, etc. This page also contains detailed configuration.

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3 Description
Figure 1. Front and Rear view.
Legend:
1) Ethernet port to connect to the LAN
2) Mini USB management port
3) Status LED
4) Reset or Mode Button (through a pin hole)
5) Power Supply connection
6) Fuse
Figure 2. Detail of the connections on the front
The Application Suite front side has a status indicator and is used for maintenance. The
LED indicates the status of the module and the management port (see #2, in Figure 1.) is
for direct connection to the module.
The rear side is used for connecting supply voltage.
3.1 LED status indications
The LED shows that the Application Suite is working.
Flashing patterns: for future use.
3.2 Operating Modes
Besides normal operation the Application Suite can operate in another modes, i.e. Boot
Mode. At present, the Boot Mode is for development purposes only.
3.2.1 Normal Operation
All configuration and settings for the application, maintenance such as backups, software
upgrade and troubleshooting, are performed in the application GUI and is described in the
Blue Normal indication

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separate application documentation. The application GUI is the web user interface for the
software application running on the Application Suite.
3.2.2 Boot Mode
Placing the module in Boot Mode is performed manually by the user but if the module
detects several major errors, the module can place itself in Boot Mode, refer to Chapter 5,
“Boot Mode,” on page 26.

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4 Installation and Configuration
The Application Suite can be placed horizontally in a 19inch rack. It must be fixed by
screws or other fixtures to the rack, and must not be easily movable.
4.1 Installation Procedure
1Mount the device, see 4.2 Mounting below.
2Connect the supply voltage, see 4.3 Supply Voltage below.
3Connect the LAN cable to the “Ethernet” RJ45 jack on the front of the
Application Suite.
4Access the module via the web interface, see “Accessing the Application
Suite” on page 11.
5Fill in all required data, see “Basic Configuration” on page 12.
4.2 Mounting
The Application Suite should be placed in a dry environment with a temperature range of
32 to 122ºF (0 to +50ºC).
The Application Suite is made for front mounting in a 19inch rack.
Figure 3. Mounted in a 19inch rack

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Screw the Application Suite with screws to the 19inch rack as shown below.
Note: Screws for fastening the assembly brackets in the rack are not included in
the delivery.
4.3 Supply Voltage
The Application Suite uses a primary power supply (100-240 V AC).
• Connect supply voltage to the 100-240V AC jack.
Figure 4. 100-240V AC socket on the rear
4.4 Connections
4.4.1 Ethernet Ports
The Application Suite has a 10baseT/100baseT Ethernet modular jack (RJ45) for
connection to the network, this port is labelled “ETHERNET”.
The Application Suite has 2 additional jacks (RJ45), labeled Port A and Port B. These are for
future use.
Figure 5. Detail of the connections on the front

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4.5 Accessing the Application Suite
The Application Suite can be accessed either via an IP network or directly via the
management port (mini-USB), see #2 in Figure 1., on page 7. The web browser Internet
Explorer 8.0™ or later is used for accessing the Suite’s web interface.
4.5.1 Access via the network
It is recommended that this module always gets the same IP address. Inform the network
administrator about the MAC address and ask to reserve a fixed IP address via DHCP for
this module. Write the IP address on the blank label, found on the back side of the Getting
Started and Safety document and attach the label on the front side to facilitate future
access.
Pre-condition: You have access to the network that the Application Suite is attached to. If
not, go to “Access via the Management port” on page 11.
1Connect the module to the LAN.
2Open the web browser and enter the modules IP address
3Continue in “Basic Configuration” on page 12.
4.5.2 Access via the Management port
The management port can be used when the Application Suite has not received a valid
and unique IP address or when the IP address has been changed, i.e. if the Application
Manager has been moved from one network to another. It gives access to the module
without having access to the customer’s network.
Note: The reserved IP address for accessing the Application Manager via the
management port is “192.5.36.229”.
The default mode for the management port is Network access.
1Connect a mini-USB type B cable between the USB port on your PC and the
management port on the module.
Note: If the required port driver is not installed on the PC, install it now.
2Open a web browser on your PC and enter the IP address “192.5.36.229"
in the address field to access the products web interface.
3Continue in “Basic Configuration” on page 12.
Install the Port Driver on Windows 7 or 10
1Connect a mini-USB type B cable between the USB port on your PC and the
management port on the module (See #2 in Figure 1., on page 7).
2Select “Device Manager”.
3Select “Universal Serial Bus controllers”
4Right click “RNDIS/Ethernet gadget” and select “Update driver software”.
A new window opens.
5Click “Browse my computer for driver software”.
6Browse to the folder where the port driver is saved and click “Next”. A
Windows security window opens.

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7Click “Install this driver software anyway”. The installation of the port
driver begins.
8Click “Close” when the installation has finished.
The port driver “Linux USB Ethernet/RNDIS Gadget” is now installed in Control Panel >
Hardware and Sound > Devices and Printers > Device manager > Network adapters.
4.6 Basic Configuration
The Application Suite needs to be configured with basic settings. The parameters are set
from the application’s configuration pages.
4.6.1 Log in to the configuration settings
1Access the Application Suite via the network using the IP-address and the “config”-
extension: “xxx.xxx.xxx.xxx/config”.

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Login with user “admin”, password “changeme”.
Note: user “admin” and “changeme” are the default settings
The Status Page will show up first.
4.6.2 Changing the network settings
1Access the Application Suite via the network using the IP-address and the config
extension: “xxx.xxx.xxx.xxx/config”.
2Login with user and password
3Select ‘Network Setting’ to change Network specific settings:

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4Enter the network settings
5Click ‘Save’ to save the settings.
4.6.3 Adding External Pages to the User GUI
Up to 3 external URLs can be added to the User GUI. These links will appear in the left
column of the main screen
1Access the Application Suite via the network using the IP-address and the config
extension: “xxx.xxx.xxx.xxx/config”.
2Login with user and password
3Select ‘Configuration Sections’ to change time settings.

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4Select the ‘External pages’:
For each link:
5Enter the URL: e.g. https://www.ascom.com
The URL can be obtained by copying the web page address from the browser
address bar.
6Enter the Title: e.g. Ascom
7Enter the Description: e.g. External Ascom page
8Optionally, enter an icon file name: e.g. https://www.ascom.com/
content/dam/ascom/general/brand-specific-assets/logo/ascom-
logo.svg
The logo URL can be obtained by right-clicking on the logo in the web page and
copying the URL for the logo.
9Optionally, check the box if the linked page has a MARi API.
10 Click ‘Save’ to save the settings
IMPORTANT: Check that the link is correctly working in the User GUI.
The external link will show up in side bar of the MARi User GUI. With the example given
above, the Ascom logo shows as a link in the side bar and the webpage in the main
screen:

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4.6.4 Changing the time zone settings
Setting the time server and the time zone. The time server provides a system wide
synchronized clock.
1Access the Application Suite via the network using the IP-address and the config
extension: “xxx.xxx.xxx.xxx/config”.
2Login with user and password
3Select ‘Configuration Sections’ to change time settings.
4Select the ‘Time Settings’ to change the time server and for time
synchronization of the Application Suite.
E.g. For Central European time zone using a server on IP-address 172.20.8.100
5Click ‘Save’ to save the settings.
4.6.5 Changing the locale settings
The Locale Settings sets the local parameters for this region. This has effects on date
settings and number notations as used in the selected region.

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1Access the Application Suite via the network using the IP-address and the config
extension: “xxx.xxx.xxx.xxx/config”.
2Login with user and password
3Select ‘Configuration Sections’ to change locale settings.
4Select ‘Locale Settings’:
Locale Settings: e.g. English - UNITED STATES OF AMERICA
5Select the language
6Click ‘Save’ to save the settings.
4.6.6 Uploading a new language file
The language file and online help file can be uploaded to the Application Suite.
The translation file and online help file are separate and do not need to be uploaded at
the same time.
1Access the Application Suite via the network using the IP-address and the config
extension: “xxx.xxx.xxx.xxx/config”.
2Login with user and password
3Select ‘Configuration Sections’ to change locale settings.

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4Select ‘Language’:
5Enter a name for the translation and online help language
6Select the language translation file, and/or
7Select the help translation file
8Click ‘Save’ to save the settings and start the uploading of the file(s).
Note: User GUI shows the new language after several processing seconds, the
browser needs reloading of the pages.
4.6.7 Downloading existing language files
The current language file and online help file can be downloaded from the Application
Suite.
The translation file and online help file are separate and do not need to be downloaded at
the same time.
1Access the Application Suite via the network using the IP-address and the config
extension: “xxx.xxx.xxx.xxx/config”.
2Login with user and password
3Select ‘Configuration Sections’ to change locale settings.

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4Select ‘Language’:
5Click on the ‘Download’ to download the current file.
4.6.8 Downloading templates for the language files
For starting a new language file, templates can be downloaded to which new translations
can be added.
1Access the Application Suite via the network using the IP-address and the config
extension: “xxx.xxx.xxx.xxx/config”.
2Login with user and password
3Select ‘Configuration Sections’ to change locale settings.
4Select ‘Language’
5Click on the ‘Download’ to download the template file.
4.6.9 Changing the IP-address of the connected NISM
1Access the Application Suite via the network using the IP-address and the config
extension: “xxx.xxx.xxx.xxx/config”.
2Login with user and password
3Select ‘Configuration Sections’
4Select ‘NISM’ to change the IP-address settings

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E.g. for a NISM with IP-address 172.20.154.22:
5Click ‘Save’ to save the settings
IMPORTANT: Without the NISM IP-address, the Application Suite will not be able
to receive events.
6Use the browser to start the NISM Advanced Configuration
Set the Application Suite IP-address in the “NISM Advanced Configuration”: