Polycom KIRK 8000 User manual

Version 2.1 |February 17, 2010 |14184631
Polycom®KIRK®Wireless Server
8000 Configuration Guide

ii Polycom, Inc.
Copyright © Polycom, Inc.
All Rights Reserved
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution,
reproduction or unauthorized use of these materials is permitted without the expressed written consent
of Polycom, Inc. Information contained herein is subject to change without notice and does not represent
commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of
Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and
accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes
and/or corrections to the information contained in this document may be incorporated into future issues.

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1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
List of Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Reporting Issues to Polycom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
KWS8000 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Backplane Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Overview of Front LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3 Installing the KWS8000 OAM Program . . . . . . . . . . . . . . . . 7
Connecting the KWS8000 to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Downloading the OAM Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Changing Communication Configuration Settings . . . . . . . . . . . . . . . . . . 8
4 Handset Registration and subscription . . . . . . . . . . . . . . . . 13
Registering Handsets through the KWS8000 OAM Program . . . . . . . . . . . . 13
User Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing a Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
5 General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Changing Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting the Outgoing Line Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Allowing Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Updating Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
6 System Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Saving Statistical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Sending Configuration Statistics via E-mail . . . . . . . . . . . . . . . . . . . . . . . 30
7 System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Analogue Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Base Station Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Radio Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
MSF Messages (Message Service Function) . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Responding to Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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8 Tracing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using the Serial Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using the Network Data Unit monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
9 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
International Regulatory and Product Information . . . . . . . . . . . . . . . . . . . . 49
Important Safety Instructions and Product Information . . . . . . . . . . . . . . . . 51
A Base Station and Repeater Numbering . . . . . . . . . . . . . . . 61
B Updating Software Manually . . . . . . . . . . . . . . . . . . . . . . 78

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1
Preface
This guide explains how to use the KIRK Wireless Server 8000 Operation and
Management program.
Before you begin
This guide assumes the following:
•That all configuration installers have a working knowledge of the Windows
operating system and graphical user interfaces.
•That a site survey and deployment have been conducted and the installer
has access to these plans. For more information about deployment, refer to
the Digital Mobility Deployment Guide accompanying the Deployment
Kit.
•That the host pbx is installed and initialized and is working correctly.
Related Documents
For information about the physical installation of the KWS 8000, refer to the
KWS8000 Installation guide, which was included in the product box. For
information on how to deploy a system, see the Polycom Kirk Deployment
Guide, which you can download from www.polycom.com.

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List of Acronyms
AC Authentication code (Subscription PIN code)
API Application Programming Interface
dB deciBel
CPT Call Progress Tone
CTS Clear to Send
DCD Data Carrier Detect
DECT Digital Enhanced Cordless Telecommunications
DTMF Dual Tone Multi-Frequency
DSR Data Set Ready
DTR Data Terminal Ready
FSK Frequency Shift-Keying
HW PCS Hardware Product Change Status
IPEI International Portable Equipment Identity - the unique ID of a handset
LID Line identifier
MSF Message Service Function
OAM Operation, Administration, and Maintenance
PB Print circuit board
PBA Print circuit board assembly
PBX Private Branch eXchange
PCS Product Change Status
PIE Production Initial Edition
PPID Portable Part Identification
PP Portable Part (Handset)
RFP Radio Fixed Part (Base Station)
RPN Radio Part Number
RTS Request to Send
SN Serial Number (IPEI number)
SW PCS Software Product Change Status
WRFP Wireless Radio Fixed Part (Repeater)

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Reporting Issues to Polycom Preface
Reporting Issues to Polycom
If you experience issues with the KWS8000 and want to report it to Polycom,
please provide the following information.
•Configuration data as described in “Saving Statistical Information” on
page 29.
•Floor plans showing location of base stations and repeaters and their Radio
Part Number (RPN).
•Issue description: What happened? What did you expect would happen?
Can you reproduce the issue? How often does the issue occur?
•Capture the scenario by setting the trace level to 3, and then e-mail the trace
report to Polycom.

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2
Overview
This section provides information about the system components of the
KWS8000.
KWS8000 System Overview
The KWS8000 requires one CPU card and up to 8 extension cards for each
gateway. If a larger system is required, you can link up to 8 gateways together
with a maximum of 64 extension cards and 8 CPU card.
Figure 2-1 Chassis with CPU and Interface cards
Backplane Overview
The main part of the gateway is a backplane board with a minimum amount of
circuits and a CPU card. The backplane is located at the bottom of the chassis.
The CPU card is plugged in to the left.

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KWS8000 System Overview Overview
Figure 2-2 Backplane Overview
Overview of Front LEDs
The following tables describe the status LEDs for each card.
Table 2-2 CPU Card Ethernet Connector LEDs
CPU slot
Extension card slots
Table 2-1 LEDs Common to all Modules
LED Name Location Color Description
POWER On top of all
modules Green Steady green light when the power is
on and the card is
running.
POWER On top of all
modules Red Flashing red light at power up.
Steady red light in
case of error.
LED Name Location Color Description
Link At the bottom of
all modules Yellow Steady yellow whentheEthernet
connection is in
sync.
Activity At the bottom of
all modules Green Flashing green light when the
Ethernet
connection is
active.

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Table 2-3 Analogue Interface Card LEDs
Table 2-4 Base Station Interface Card
LED Name Location Color Description
Ringing Connectors on
analogue
interface cards
Yellow Steady yellow
when there’s
incoming ringing
voltageforat least
one line.
Activity Connectors on
analogue
interface cards
Green Steady green
when the card is
up and running.
Alsoindicatesthat
there are no
active calls.
Slow green flash
when there’s at
least one active
call on the
connector.
LED Name Location Color Description
RFP 0-7 Upper half - one
LED for each RFP Red Steady red when there is power on
the connector but
not active RFP
connect.
Flashing red
during power up
sequence of RFP.
RFP 0-7 Upper half - one
LED for each RFP Green Steady green when RFP is in
sync.
Flashing green
when at least one
handset has a
connection on the
RFP.

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3
Installing the KWS8000 OAM
Program
This chapter describes how to install and configure the communications
settings for the KWS8000.
Connecting the KWS8000 to a Computer
Before you can use the OAM program, you need to connect the KWS8000 to a
computer using a null-modem cable.
The KWS8000 serial port is a 9-pin DSUB male connector for direct connection
between the computer and DMD.
Figure 3-1 Serial Connection Null Modem Cable
Note The maximum length of the null-modem cable must not exceed five meters
(16 feet.)

Polycom KIRK Wireless Server 8000 Configuration Guide Downloading the OAM Program
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Downloading the OAM Program
You can download the OAM program from www.polycom.com
To Install the KWS8000 OAM Program
•Double-click KIRK_Wireless_Server_8000_x.x.x.xx_setup.exe, and then
follow the instructions to install the program.
To Start the KWS8000 OAM Program
Click the Start menu, point to All Programs, point to Kirk Wireless Server
8000, and then click Kirk Wireless Server 8000. The Kirk Wireless Server
startup window appears.
Figure 3-2 OAM Startup Window
The lower part of the window shows the current communication settings used
for connecting to the DECT system. The default communication setting is
COM1 via null-modem cable for direct connection between a PC and KWS8000.
Changing Communication Configuration Settings
You can change communication configuration settings from the Startup
window or from the File menu when the program is running.
Table 3-1 Default COM port setting
Baud 115200
Data bit 8
Parity None
Stop bit 1
Flow control CTS, TS, DSR, DTR, DCD

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Downloading the OAM Program Installing the KWS8000 OAM Program
To Change Communication Configuration Settings from the Startup window
1From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts.
Figure 3-3 Communications Configuration
2From the Name list, select the connection whose settings you want to
change.
3From the Type list select the preferred type of connection. You have the
following options:
4If you selected Null Modem Cable, in the Serial Device list, select the
COM port to which the IP modem has been installed, and then click OK.
The Kirk Wireless Server OAM program window appears.
5If you selected Telnet, type the relevant IP Address and Port 10000, and
then click OK. The Kirk Wireless Server OAM program window appears.
6If you selected Modem, in the Serial Device list, select the COM port to
which the modem has been installed, and then click OK. The Kirk Wireless
Server OAM program window appears.
Table 3-2 Connection Types
Type Definition
Null Modem Cable Use this to connect directly to a PC.
Telnet Use this for remote connection via LAN.
Modem Use this to connect via modem.
Offline Use this to view the OAM program without
being connected.

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To Change Communication Settings using the Edit button
1From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts. In the Communications
Configuration window, press the Edit button.
2Right-click the cell with the information that you want to change, and click
Change.
Figure 3-4 Change Communication Configurations
3In the Communications Configuration window, click the tab that is
named after the preferred type of connection.You have the following
options:
4On the Null Modem tab, enter a name for the connection in the Name
field, and then in the COM Port list, select the COM port to which the
modem has been installed, and then click OK.
5On the Telnet tab, type the relevant IP Address and Port, and then click
OK. The Kirk Wireless Server OAM program window appears.
6On the Modem tab, enter a name for the connection in the Name field, and
then in the COM Port list, select the COM port to which the modem has
been installed. The PBX Prefix, Phone Number, and Extension fields are
optional. The Wait/Pause field is filled in with a comma by default. Select
Pulse dialing, if you prefer this to DTMF dialing.
Table 3-3 Connection Types
Type Definition
Null Modem Cable Use this to connect directly to a PC.
Telnet Use this for remote connection via LAN.
Modem Use this to connect via modem.
Offline Use this to view the OAM program without
being connected.

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Downloading the OAM Program Installing the KWS8000 OAM Program
To Delete Communication Settings
1From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts. In the Communications
Configuration window, press the Edit button.
2Right-click the cell with the information that you want to delete, and click
Delete. A warning similar to the following appears.
Figure 3-5 Warning Delete Communications Configuration
3In the Warning window, Click Yes to delete the configuration.
To Import Communication Configurations
1From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts. In the Communications
Configuration window, press the Edit button.
2From the File menu in the Communications Configuration window, click
Import.
Figure 3-6 Import Communication Configuration
3In the Open window locate the Communications Configuration File (*.cc),
and then click Open. The communication configuration is added to the
list.

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To Export Communication Configurations
1From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts. In the Communications
Configuration window, press the Edit button.
2From the File menu in the window, click Export.
Figure 3-7 Export Communications Configuration
3In the Open window navigate to where you want to the Communications
Configuration File (*.cc), and then click Save. The communication
configuration is saved.
To Change the Communications Configuration Settings
1From the Startup window, click the Change Communications
Configuration button. There is an automatic delay of 6 seconds that allows
you to click the button before the program starts.
2Click the Edit button. The Communications Configuration window
appears.
3Right-click the connection you want to change, and then click Change. The
Change Connection window appears.
4On the Null Modem Cable tab, you can change the following:
—the name of the connection
—the default COM port.
5On the Modem tab, you can change the following
—the name of the connection
—the default COM port
—PBX Prefix for outbound calls
—Phone number
—Extension number
—Wait/Pause time

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Downloading the OAM Program Installing the KWS8000 OAM Program
—Pulse dialing
6On the Telnet tab you can change the following:
athe name of the connection
bthe IP address
cthe port number (default port is 10000)
7Click OK when you have made your changes.

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4
Handset Registration and
subscription
This section provides you with information about handset registration and
subscription. You must register and subscribe a handset before you can use it.
When registering handsets, you enter information about the handset settings
(such as; the handset serial number, name, directory number etc.) in the system
database. When subscribing handsets you subscribe a registered handset to the
system for usage. If the handset is not registered in the system database,
subscription of the handset is not possible.
Registering Handsets through the KWS8000 OAM Program
When a connection has been established between the KWS8000 and the system,
the KWS 8000 OAM program displays all the information for registering
handsets. Subscription data is read and shown on the Registration/Users tab.

Polycom KIRK Wireless Server 8000 Configuration Guide User Registration
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Figure 4-1 Registration/Users tab
User Registration
To View User Information
aOn the Registration/Users tab, click the Read Positions button. You can
now view information about all registered users.
Table 4-1 Registration Information
Property Description
PPID Portable Part Identification number
(Internal ID in the DECT system)
IPEI Lists the serial number of a handset
Local Number (DN, extension) Lists the local number of a handset
Name Name of the handset as it appears in the
database.
Standby Text Text that is displayed when the handset is
on hook.
Presentation Text Optional text that is send to caller.
Access Code Lists the subscription password (if any)

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User Registration Handset Registration and subscription
To Register New Users
You can add new users from the Registration/Users tab
1Click the Create new registration button. The Create of Change User
dialog appears.
Figure 4-2 Create or Change User dialog
2In the IPEI field, type the IPEI number (serial number) of the handset. The
serial number consist of a five-digit handset type (manufacturer code) and
a seven-digit handset number.
aOn KIRK 40XX handsets, press *99984*, and then press the Mute key to
read the IPEI number. The IPEI number is the one displayed on the
second line. Alternatively, look at the label for the serial number.
bOn KIRK 50XX handsets press Menu, select Status and then select Firmware
version to display the IPEI number.
Line Type Specifies whether the line is analogue, or
DECT-to-DECT (for KIRK messaging
portables)
Connector Specifies the connector from A-D.
Pair Specifies the wire pair from 1-4.
Card Number Identifies the number of the card to which
the handset is registered. (1-8)
Shelf Number Identifies the shelf to which the handset is
connected.(1-8)
PP Part Number Part number that identifies the handset
software.
PP PCS Product change status of the handset
software.
Tx Gain The transmitter gain in dB.
Rx Gain The receiver gain in dB.
Table 4-1 Registration Information
Property Description