ASEM Ubiquity RM10 User manual

ASEM Open Automation Systems
USER’S GUIDE
Code 86060362
Version A02
Date 03.06.2014
Ubiquity router family

ii
Revisions
Revisor
Date
Release
Thei –Zamò
18/04/2014
ES Draft
Thei –Mori - Zamò
07/05/2014
ES 01
Thei - Zamò
13/05/2014
ES 02
Thei - Mori
14/05/2014
ES 03
Thei –Mori - Zamò
15/05/2014
ES 04
Thei –Zamò –Marchiol - Mantovani
30/05/2014
A00
Thei –Ugoni
28/06/2014
A01
Thei- Ugoni - Mori
03/06/2014
A02

iii
Summary
SECTION 1 ........................................................................................................................................................................................................... 1
1Preliminary Information............................................................................................................................................................................. 1
1.1 General notes ....................................................................................................................................................................................2
1.2 Trademarks........................................................................................................................................................................................2
1.3 Instructions on disposal .....................................................................................................................................................................2
1.4 Description of safety symbols.............................................................................................................................................................3
1.5 Qualified Personnel ...........................................................................................................................................................................4
1.6 Basic knowledge required ..................................................................................................................................................................4
1.7 Proper use of the product ..................................................................................................................................................................4
1.8 Purpose of the user’s guide................................................................................................................................................................4
1.9 The manual is a part of the system.....................................................................................................................................................4
1.10 Figures...............................................................................................................................................................................................4
1.11 Scope of the operating instructions....................................................................................................................................................5
1.12 Safety instructions .............................................................................................................................................................................5
1.12.1 Installation according to the instructions ..................................................................................................................................5
1.12.2 Hazardous areas .......................................................................................................................................................................5
1.12.3 Working on the control cabinet.................................................................................................................................................5
1.13 Notes about usage .............................................................................................................................................................................6
1.14 Applicable standard ...........................................................................................................................................................................6
SECTION 2 ........................................................................................................................................................................................................... 7
2Description ................................................................................................................................................................................................ 7
2.1 Product description............................................................................................................................................................................8
2.2 Key features.......................................................................................................................................................................................8
2.3 Package .............................................................................................................................................................................................9
2.4 Front view RK10............................................................................................................................................................................... 10
2.5 Front view RM10 .............................................................................................................................................................................12
2.6 Front view RK11............................................................................................................................................................................... 14
2.7 Front view RM11 .............................................................................................................................................................................16
2.8 UP view ...........................................................................................................................................................................................18
2.9 Right view........................................................................................................................................................................................ 19
2.10 Left view..........................................................................................................................................................................................20
2.11 Rear view (RK11/RK11 ET –RM11 / RM11 ET) ..................................................................................................................................20
2.12 Rear view (RK10/RK10 ET-RM10/RM10 ET) ......................................................................................................................................21
2.12.1 Labels.....................................................................................................................................................................................22
2.12.2 Antenna .................................................................................................................................................................................24
SECTION 3 ......................................................................................................................................................................................................... 27
3Installation and connection ...................................................................................................................................................................... 27
3.1 Preparation for installation ..............................................................................................................................................................28
3.1.1 Select the mounting location.......................................................................................................................................................28
3.2 Checking the package contents ........................................................................................................................................................28
3.3 Checking the operating conditions ...................................................................................................................................................28
3.4 Mounting position ...........................................................................................................................................................................28
3.4.1 Damage due to overheating ........................................................................................................................................................29
3.5 Preparing the mounting ...................................................................................................................................................................29
3.6 Mounting the device........................................................................................................................................................................30
3.6.1 Wall mounting installation procedure..........................................................................................................................................30
3.6.2 DIN guide mounting installation procedure .................................................................................................................................33
3.7 SIM installation................................................................................................................................................................................36
3.7.1 Antenna Installation.................................................................................................................................................................... 38
3.8 Connecting the device...................................................................................................................................................................... 41
3.8.1 Notes on connection ...................................................................................................................................................................41
3.8.2 Grounding and bonding............................................................................................................................................................... 41
3.8.3 Power supply connection ............................................................................................................................................................41
3.8.4 Connecting the Ethernet ports.....................................................................................................................................................42
3.8.5 Switching on and testing the Ubiquity Router device Device ........................................................................................................ 43
3.9 Connecting the serial port ................................................................................................................................................................44
3.9.1 Connecting to MPI or PPI networks .............................................................................................................................................44
3.10 Connecting digital I/O ......................................................................................................................................................................46
3.10.1 IN0 - WAN connection enabling security key ...........................................................................................................................46
3.10.2 IN1 –Reset input ....................................................................................................................................................................46
3.10.3 OUT0 - WAN connection enabled signalling.............................................................................................................................47
3.10.4 OUT0 –Remote assistance service running .............................................................................................................................47
SECTION 4 ......................................................................................................................................................................................................... 49
4Commissioning......................................................................................................................................................................................... 49
4.1 Configuring ......................................................................................................................................................................................50
4.1.1 Ubiquity Router RM models ........................................................................................................................................................50
SECTION 5 ......................................................................................................................................................................................................... 53

iv
5Maintenance and care.............................................................................................................................................................................. 53
5.1 Maintaining & cleaning ....................................................................................................................................................................54
5.1.1 Backup battery replacement (CR1220 3V)....................................................................................................................................54
5.2Backup and restore ..........................................................................................................................................................................57
5.3 Updating the system........................................................................................................................................................................57
5.4 Technical support & repairs..............................................................................................................................................................58
5.5 Recycling and disposal .....................................................................................................................................................................58
SECTION 6 ......................................................................................................................................................................................................... 59
6Technical specifications............................................................................................................................................................................ 59
6.1 Technical specifications....................................................................................................................................................................60
6.2 Certificates and approvals................................................................................................................................................................63
6.3 Dimension drawings ........................................................................................................................................................................ 64
6.4 Panel antenna drawing dimensions..................................................................................................................................................66
6.5 Wall mount antenna drawing dimensions ........................................................................................................................................67
6.6 Outdoor panel antenna drawing dimensions....................................................................................................................................68
6.7 Ports PINOUT................................................................................................................................................................................... 69
6.7.1 COM1 –DB15M Serial .................................................................................................................................................................69
6.7.2 Digital In/Out ..............................................................................................................................................................................69
6.7.3 DC Input...................................................................................................................................................................................... 70

v

1
Ubiquity Router family - User’s guide
SECTION 1
1Preliminary
Information

2
SECTION 1 –Preliminary Informations
IT
EN
FR
1.1 General notes
a) The information in this manual is subject to change and is in no way
binding upon ASEM S.p.A.
b) ASEM S.p.A. is not responsible for technical errors or other omissions in
the manual, and shall not accept any responsibility deriving from its use.
1.2 Trademarks
a) All brands and product names mentioned in this manual are trademarks
of their respective owners.
1.3 Instructions on disposal
Il simbolo sul prodotto o sulla confezione indica che il prodotto non
deve essere considerato come un normale rifiuto domestico, ma deve
essere portato nel punto di raccolta appropriato per il riciclaggio di ap-
parecchiature elettriche ed elettroniche. Provvedendo a smaltire questo
prodotto in modo appropriato, si contribuisce a evitare potenziali conse-
guenze negative per l’ambiente e la salute, che potrebbero derivare da
uno smaltimento inadeguato del prodotto. Per informazioni più detta-
gliate sul riciclaggio di questo prodotto, contattare l’ufficio comunale, il
servizio locale di smaltimento rifiuti o il fornitore da cui è stato acquista-
to il prodotto.
The symbol on the product or in its packaging indicates that this
product may not be treated as household waste. Instead it shall be
handed over the applicable collection point for the recycling of electrical
and electronic equipment. By ensuring this product is disposed of cor-
rectly, you will help prevent potential negative consequences for the en-
vironment and human health, which could otherwise be caused by inap-
propriate waste handling of this product. For more detailed information
about recycling of this product, please contact your local city office, your
household waste disposal service or the supplier where you purchased
the product.
Le symbole sur le produit ou son emballage indique que ce produit
ne peut être traitè comme décher ménager. It doit être remis au point
de collecte dèdié à cet effect (collect et recyclage du matèriel èlectrique
et èlectronique). En procèdant à la mise à la casse règlementaire de
l’appareil, nous prèservons l’environnement et notre sécurité, s’assurant
ainsi que les dèchets seront traitès dans des conditions appropriées.
Pour obtenir plus de dètails sur le recyclage de ce produit, veuillez
prendre contact avec les services de votre commune ou le distributeur
où vous avez effectué l’achat.

3
Ubiquity Router family - User’s guide
DE
ES
PT
Das Symbol auf dem Produkt oder seiner Verpackung weist darauf
hin, dass dieses Produkt nicht als normaler Haushaltsabfall zu behandeln
ist, sondern an einem Sammelpunkt für das Recycling von elektrischen
und elektronischen Geräten abgegeben werden muss. Durch ihren Bei-
trag zum korrekten Entsorgen dieses Produkts schützen Sie die Umwelt
und die Gesundheit Ihrer Mitmenschen. Umwelt und Gesundheit
werden durch falsches Entsorgen gefährdet. Weitere Informationen über
das Recycling dieses Produkts erhalten Sie von Ihrem Rathaus, Ihrer Mül-
labfuhr oder den Distributoren, in dem Sie das Produkt gekauft haben.
El simbolo en el producto o en su embalaje indica que este produc-
to no se puede tratar como desperdicios normales del hogar. Este pro-
ducto se debe entregar al punto de recolección de equipos eléctricos y
electrónicos para reciclaje. Al asegurarse de que este producto se dese-
che correctamente, usted ayudará a evitar posibles consequencias nega-
tivas para el ambiente y la salud pública, lo qual podria ocurrir si este
producto no se manípula de forma adecuada. Para obtener informació-
nes mas detalladas sobre el reciclaje de este producto, póngase en con-
tacto con la adMinistraciòn de su ciudad, con su servicio de desechos del
hogar o con el surtidor donde comprò el producto.
simbolo no produto ou na embalagem indica que este producto não
pode ser tratado como lixo doméstico. Em vez disso, deve ser entre-
gueado ao centro de recolha selectiva para a reciclagem de equipamen-
to electrico e electronico. Ao garantir uma eliminação adequada deste
produto, ira ajudar a evitar eventuais consequencjas negativas para o
meio ambiente e para a saude publica, que, de outra forma, poderiam
ser provocadas por un tratamento incorrecto do produto. Para obtener
informações mais detalhadas sobre a reciclagem deste produto, contac-
te os serviços municipalizados locais, o centro de recolha selectiva da
sua area de residência ou no distribuidor onde adquirir ou produto.
1.4 Description of safety symbols
Danger
This symbol indicates a danger to life or health of personnel.
Attention
This symbol indicates a danger to the hardware and / or the en-
vironment.
Note
This symbol indicates an additional information meant to provide
a better understanding.

4
SECTION 1 –Preliminary Informations
1.5 Qualified Personnel
a) Ubiquity Router device may be operated only by personnel qualified for
the specific task in accordance with the relevant documentation for the
specific task, in particular its warning notices and safety instructions.
b) Qualified personnel are those who, based on their training and experi-
ence, are able to identify risks and avoid potential hazards when working
with these systems.
1.6 Basic knowledge required
a) To understand operating instructions a general knowledge of automa-
tion technology is needed.
b) Knowledge of personal computers and the Microsoft operating system is
required to understand this user’s guide.
1.7 Proper use of the product
a) ASEM products may only be used for the applications described in the
catalogue and in the technical documentation.
b) If products and components from other manufacturers are used, these
must be approved by Asem.
c) Proper transport, assembly, installation, storage, commissioning, opera-
tion and maintenance are required to ensure that the product operates
safely.
d) The indicated environmental conditions must be observed.
e) The information in this user’s manual must be observed.
1.8 Purpose of the user’s guide
a) This user’s manual contains information based on the requirements de-
fined by DIN EN 62079 for mechanical engineering documentation.
b) These operating instructions are intended for:
1. Users.
2. Commissioning engineers.
3. Maintenance personnel.
c) Pay attention at the information in the chapter "Safety instructions".
d) More information such as operating instructions, examples and refer-
ence information, are available in the online help of Control Center (min-
imum version required is 2)
1.9 The manual is a part of the system
a) This user’s guide belongs to Ubiquity Router device and is also required
for commissioning.
b) Keep all supplied documentation for the entire service life of RK10.
1.10 Figures
a) This manual contains illustrations of the described devices.
b) Some details of the illustrations may differ from the device provided.

5
Ubiquity Router family - User’s guide
1.11 Scope of the operating instructions
a) The operating instructions describe how to install, connect and setup the
RK/RM family devices and the Ubiquity runtime (in the following ‘Ubiqui-
ty Router device’).
The devices are the following:
RK10
Device for remote assistance by cabled network
RK10 ET*
Device for remote assistance via wired networkwith extended tempera-
ture range
RK11
Device for remote assistance by mobile network
RK11 ET*
Device for remote assistance by mobile network with extended temper-
ature range
RM10
Device for remote assistance and data monitoring via wired network
RM10 ET*
Device for remote assistance and data monitoring via wired network-
with extended temperature range
RM11
Device for remote assistance and data monitoring by mobile network
RM11 ET*
Device for remote assistance and data monitoring by mobile network
with extended temperature range
(ET* = Extended Temperature)
1.12 Safety instructions
1.12.1 Installation according to the instructions
Commissioning the Ubiquity Router device is prohibited until it has been
absolutely ensured that the system in which the Ubiquity Router device
is to be installed complies with all the applicable EU and international
regulation.
1.12.2 Hazardous areas
Do not use Ubiquity Router device in hazardous areas.
1.12.3 Working on the control cabinet
Open equipment
The Ubiquity Router device is open equipment. This means that the
Ubiquity Router device may only be integrated in housings or cabinets,
where it can be operated from the front panel.
The cabinet in which Ubiquity Router device is installed may only be ac-
cessed with a key or tool and only by trained and authorized personnel.
Dangerous voltage
Opening the cabinet may expose high voltage parts. Before opening the
cabinet always disconnect the power.

6
SECTION 1 –Preliminary Informations
1.13 Notes about usage
Ubiquity Router devices are approved for indoor use only.
Ubiquity Router devices may be damaged if operated outdoors.
1.14 Applicable standard
Please refer to section 6 for details about the relevant standards.

7
Ubiquity Router family - User’s guide
SECTION 2
2Description

8
SECTION 2 - Description
2.1 Product description
Ubiquity Router is a hardware device able to provide the remote assistance ser-
vices as a standalone solution, allowing to use Ubiquity in all those situations
where for any reason the software solution is not an option. Ubiquity Router
device applies to the automation network with zero impact on the actual devic-
es. No changes are requested to the configuration of any of the existing devices.
Ubiquity Router implements a specific variant of Ubiquity Runtime; from the
functional point of view this is equivalent to the standard Runtime
2.2 Key features
ASEM Ubiquity Router runtime on Microsoft Windows Embedded
Compact 7.
Full compatibility with standard Ubiquity software functions (see Ubiq-
uity Control Center on-line manual for further information).
ARM Cortex A8 processor (1,0 GHz, 800MHz for ET version).
512MB RAM DDR3-800
2/4GB eMMC memory, file system organization for data storage
Ethernet interface 10/100 Mbps WAN for Internet connection.
Ethernet interface 100 Mbps LAN for the automation network.
2G/3G/3G+ modem for WAN mobile network connection (RK11 and
RM11 models)
RS-232/RS-485/RS-422 Optical isolated serial port with MPI support up
to 187 Kbit/s.
USB 2.0 interface for system configuration and updates.
Front panel LEDs for device status and operation report.
24 VDC Digital input to control Ubiquity Router device WAN connection
activation.
24 VDC Digital input for Ubiquity Router device software reset.
Digital output to report the status of the WAN connection to the Ubiq-
uity Server Infrastructure.
Digital output to report remote the presence of a Control Center con-
nection (Remote assistance service running)
Magnetic Stainless steel case.
DIN rail book mounting and wall book mounting.
Protection Rating: IP 20
Four models with different features:
oRK10 systems support standard remote assistance features
oRK11 systems provide remote assistance features with addi-
tional integrated 2G/3G/3G+ modem for internet connectivity
oRM10 systems combine standard remote assistance with data
monitoring functions including data logging, alarms notifica-
tion and web HMI
oRM11 systems combine standard remote assistance with data
monitoring functions including data logging, alarms notifica-
tion, web HMI with additional integrated 2G/3G/3G+ modem
for internet connectivity and SMS notification

9
Ubiquity Router family - User’s guide
Table 1
Package
2.3 Package
Ubiquity Router device package consists of:
RK/RM system
RK10
RM10
RK11
RM11
User’s guide CD
DIN mount kit
(mounted)
Wall mount kit
n.1 Power supply
plug
n.1 Isolated IO
plug
Pentaband Stilo
Antenna (option-
al)
Pentaband Out-
dor Antenna (op-
tional)
Pentaband Wall
mount Antenna
(optional)
Antenna cable ex-
tension 3 / 5
m(optional)

10
SECTION 2 - Description
Figure 1
RK10
2.4 Front view RK10
Reset LED (Yellow)
Run /Stop LED (Green/Red)
COM Rx LED
COM
WAN ETH2
LAN ETH1
USB
COM Tx LED (Green)
Remote Connection LED (Green)
Power LED (Green)
10
9
8
7
6
1
2
3
4
5
1
2
3
10
9
8
7
6
5
4

11
Ubiquity Router family - User’s guide
The following behaviors are defined:
- Steady lighted
- Blinking
- Continuous sequence of a blink codes with a short pause in between
to report a status
- Single sequence of a blink code to report an event
LED
Status
Description
RESET
Steady lighted
Active when pressing the RESET button or when in
presence of a not recoverable hardware fault.
POWER
Steady lighted
Active when the Ubiquity Router device is properly
powered
RUN/STOP
Steady Green
Ubiquity started and connected to the server
Steady Red
Ubiquity started but NOT connected to the server
Blinking Green
Ubiquity started and connecting to the server
Blinking Red
Ubiquity started but not connected to the server
because not associated to any Domain
Sequence of 2 red
blinks
connection attempt to a different domain than the
first of the initial registration
Single 2 green blinks
Configuration from USB stick successfully complet-
ed
Single 2 red blinks
User credential for Domain access not valid
Single 3 green blinks
Ubiquity Router device update from USB stick suc-
cessfully completed
Single 3 red blinks
Ubiquity Router device updated from USB Stick
failed
Single 4 red blinks
Factory restore started
Single 5 red blinks
Ubiquity Runtime execution error, will follow a
system restart
Single 6 red blinks
USB stick data format not correct or unknown er-
ror
REMOTE CON-
NECTION
Steady lighted
Active when at least one Control Center client is
connected to the RK10, otherwise off
COM Rx
COM Tx
Signal presence
These LEDs are directly connected to the serial
port Rx/Tx signals and they show traffic through
the lines

12
SECTION 2 - Description
2.5 Front view RM10
Reset LED (Yellow)
Run /Stop LED (Green/Red)
COM Rx LED
COM
WAN ETH2
LAN ETH1
USB
COM Tx LED (Green)
Remote Connection LED (Green)
Power LED (Green)
10
9
8
7
6
1
2
3
4
5
1
2
3
10
9
8
7
6
5
4

13
Ubiquity Router family - User’s guide
The following behaviors are defined:
- Steady lighted
- Blinking
- Continuous sequence of a blink codes with a short pause in between
to report a status
- Single sequence of a blink code to report an event
LED
Status
Description
RESET
Steady lighted
Active when pressing the RESET button or when in
presence of a not recoverable hardware fault.
POWER
Steady lighted
Active when the Ubiquity Router device is properly
powered
RUN/STOP
Steady Green
Ubiquity started and connected to the server
Steady Red
Ubiquity started but NOT connected to the server
Blinking Green
Ubiquity started and connecting to the server
Blinking Red
Ubiquity started but not connected to the server
because not associated to any Domain
Sequence of 2 red
blinks
connection attempt to a different domain than the
first of the initial registration
Single 2 green blinks
Configuration from USB stick successfully complet-
ed
Single 2 red blinks
User credential for Domain access not valid
Single 3 green blinks
Ubiquity Router device update from USB stick suc-
cessfully completed
Single 3 red blinks
Ubiquity Router device updated from USB Stick
failed
Single 4 red blinks
Factory restore started
Single 5 red blinks
Ubiquity Runtime execution error, will follow a
system restart
Single 6 red blinks
USB stick data format not correct or unknown er-
ror
REMOTE CON-
NECTION
Steady lighted
Active when at least one Control Center client is
connected to the RK10, otherwise off
COM Rx
COM Tx
Signal presence
These LEDs are directly connected to the serial
port Rx/Tx signals and they show traffic through
the lines

14
SECTION 2 - Description
Figure 2
RK11
2.6 Front view RK11
Reset LED (Yellow)
Run /Stop LED (Green/Red)
COM Rx LED
COM
WAN ETH2
LAN ETH1
USB
COM Tx LED (Green)
2G/3G/3G+ Modem Activity
2G/3G/3G+ Modem Connection
RF antenna connector
Remote Connection LED (Green)
Power LED (Green)
10
9
13
12
11
8
7
6
1
2
3
4
5
1
2
3
10
11
8
7
6
5
4
9
13
12