Asko D3112SS User manual

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USE AND CARE GUIDE
CONTENTS
IMPORIMPOR
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using it for the first time.using it for the first time.
using it for the first time.using it for the first time.
using it for the first time.
BEFOREUSINGYOURNEWDISHWASHER 2
IMPORTANTSAFETYINSTRUCTIONS 2
CHILD SAFETY TIPS 2
DISHWASHER FEATURES 3
LOADINGTHEBASKETS 4
DETERGENTDISPENSER 5
DISHWASHING DETERGENT 5
RINSEAIDDISPENSER 6
OPERATINGINSTRUCTIONS 7
CAREANDCLEANING 8
OVERFILLPROTECTION 9
ENERGYSAVINGTIPS 9
SOLUTIONS TO COMMON DISHWASHING PROBLEMS 10
TROUBLESHOOTING 11
WASHING SPECIAL ITEMS 13
ASKOPRODUCTWARRANTY 14
SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE
ASKO
D3112
Do you need this Use&Care Guide in spanish? Log onto www.com/customercare to download.
¿ Necesita esta Instrucciones de uso y cuidado en español? Entre en www.com/customercare y descárguesela.

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This model has a child safety lock on the left of the door
handle. To activate the lock, press in the door handle
and use a screwdriver to turn the screw slot to a vertical
position. Reset it by turning the slot to its horizontal
position.
To open the door when the safety lock is engaged, press
the white plastic tab located to the left of the door handle
toward the left and hold it as you lift the door handle.
(See illustration at right.)
ENGAGING THE CHILD SAFETY LOCKENGAGING THE CHILD SAFETY LOCK
ENGAGING THE CHILD SAFETY LOCKENGAGING THE CHILD SAFETY LOCK
ENGAGING THE CHILD SAFETY LOCK
♦Dishwasher detergents and rinse aids are
corrosive, so always keep them out of reach of
children.
♦Should a child swallow dishwasher detergent or
rinse aid, give plenty to drink immediately, i.e., one
or two glasses of milk or water. Do not try to induce
vomiting. Call the National Capital Center at 1-800-
222-1222.
♦Always close the door and start the dishwasher as
soon as you put in the detergent.
♦Always keep small children away from the machine
CHILD SAFETY TIPSCHILD SAFETY TIPS
CHILD SAFETY TIPSCHILD SAFETY TIPS
CHILD SAFETY TIPS
when it is open. There may be some detergent
residue left inside the machine.
♦If dishwasher detergent gets in someone’s eyes,
rinsethemwithplentyofwater for at least15 minutes.
♦Do not allow children to use or play in or on the
dishwasher.
♦Load all long and sharp items in the knife/utensil
basket. If this is not possible, load sharp objects
with the pointed end facing the back of the
dishwasher. Sharp items loaded in the silverware
basket should be loaded with pointed ends down.
♦Engage the child safety lock. (See below.)
BEFORE USINGBEFORE USING
BEFORE USINGBEFORE USING
BEFORE USING YY
YY
YOUR NEW DISHWOUR NEW DISHW
OUR NEW DISHWOUR NEW DISHW
OUR NEW DISHWASHERASHER
ASHERASHER
ASHER
♦Read through this guide before attempting to use
your new dishwasher.
♦Read the “Washing Special Items” section before
washing any porcelain or china that has “on-glaze”
decoration, crystal glassware, or items of wood or
plastic.
♦Make sure the door is properly balanced. To do this,
open it a little and release it. It should stay where you
released it. If it doesn’t, consult the Installation
Instructions or contact your installer.
♦Call your local water company to learn the water
hardness in your area. You’ll need to know this to
determine how much detergent and rinse aid to use.
This manual does not cover all possible conditions and
situations that may occur. Common sense and caution
should always be used when installing, operating, and
maintaining any appliance.
♦Read all instructions before using the dishwasher.
♦Dishwashers must be electrically grounded. Read
the Installation Instructions for details.
♦Use the dishwasher only for its intended purpose.
♦Do not run the dishwasher while you are out of the
home.
♦Use only automatic dishwasher detergents and
rinse agents.
♦To reduce the risk of injury, keep detergents and
rinse aids out of the reach of children.
♦Do not load sharp items near the door; you could
damage the door seal.
♦Place sharp knives in the silverware basket with the
sharp ends down to avoid the risk of cut-type injuries.
♦Do not wash plastic items unless they are marked
“dishwasher safe” or the equivalent. For items not
marked, check the manufacturer’s recommendations.
Items not dishwasher safe could become deformed
or melt and create a potential fire hazard.
♦Donot touch the heatingelement during or imediately
after use.
♦Do not operate the dishwasher unless all enclosure
IMPORIMPOR
IMPORIMPOR
IMPORTT
TT
TANT SAFETY INSTRANT SAFETY INSTR
ANT SAFETY INSTRANT SAFETY INSTR
ANT SAFETY INSTRUCTIONSUCTIONS
UCTIONSUCTIONS
UCTIONS
panels are properly in place (i.e., guard plate, access
panel, toe kick, etc.)
♦Donot tamper with controlsbyremoving or changing.
♦Do not abuse, sit on, or stand on the dishwasher
door or baskets .
♦To reduce the risk of injury, do not allow children to
play in or on a dishwasher.
♦Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
used for two weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot water system has not been
used for two weeks, before using the dishwasher
turn on all hot water faucets and let the water flow
from each for several minutes. This will release any
accumulated hydrogen gas.As the gas is flammable,
do not smoke or use an open flame during this time.
♦When removing an old dishwasher from service or
discarding it, remove the door to the washing
compartment.
♦Do not store or use combustible materials, gasoline,
or other flammable vapors and liquids in the vicinity
of this or any other appliance.
♦Disconnect electrical power to dishwasher before
servicing.
♦Repairs should be done by a qualified technician.

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NOTE: Deviations in features may occur, depending on the model.
DISHWDISHW
DISHWDISHW
DISHWASHER FEAASHER FEA
ASHER FEAASHER FEA
ASHER FEATURESTURES
TURESTURES
TURES
Upper Basket
Spray Arms
Lower Basket
Cutlery Basket
Rinse Aid Dispenser
Detergent Dispenser Filter
BASKETSBASKETS
BASKETSBASKETS
BASKETS
There is no need to rinse
items before you load the
machine, although larger food
particles should be removed.
Upper Basket Lower Basket
Cutlery Basket
Small items
containment lid
Cutlery
compartments
Stemware rack

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The silverware basket is designed with eight
compartments to help keep the silverware separated.
Load silverware with the handles downwards and spread
it out as much as possible to avoid nesting. For safety,
load sharp knives with the handles up.
Avoid placing silverware made of different materials
(e.g., silver and stainless) in the same compartment
because of the risk of discoloration. (See page 13.)
Small Items Containment Lid
The silverware basket has a lid in the middle that snaps
down over the compartments to its left or right to contain
small, lightweight items that might slip through the rack
tines or get washed out of the basket. The small items
lid is slotted, so you also could use it to keep silverware
separated, such as teaspoons.
When loading silverware, try to
avoid nesting the spoons and forks.
Small items
containment
lid
LL
LL
LOO
OO
OADINGADING
ADINGADING
ADING THE SILTHE SIL
THE SILTHE SIL
THE SILVERVER
VERVER
VERWW
WW
WARE BARE B
ARE BARE B
ARE BASKETASKET
ASKETASKET
ASKET
After you have scraped off the large food particles, place
glasses, cups, saucers, bowls and small plates in the
upper basket, as illustrated.
The fold-down cup shelf on the left side of the basket
gives you an additional place to stack cups and small
bowls.
NOTE: When loading sharp items, always be careful
not to cut the rack coating.
LL
LL
LOO
OO
OADINGADING
ADINGADING
ADING THE BTHE B
THE BTHE B
THE BASKETSASKETS
ASKETSASKETS
ASKETS
Your new dishwasher features ASKO’s Self Cleaning
System™. This means that after prewash, mainwash
and intermediate rinse the water is drained out and the
cycle continues with clean water.
If you plan to start your dishwasher right away, it’s not
necessary to rinse the dishes. You do, however, need
toscrape offthe largeparticles offood before loading.
Load larger items in the lower basket, such as, dinner
plates, pots and pans, serving dishes, and casseroles.
Be sure to load dishware facing downward or toward
the center of the dishwasher.
LL
LL
LOO
OO
OADINGADING
ADINGADING
ADING THE LTHE L
THE LTHE L
THE LOO
OO
OWER BWER B
WER BWER B
WER BASKETASKET
ASKETASKET
ASKET
LL
LL
LOO
OO
OADINGADING
ADINGADING
ADING THE UPPER BTHE UPPER B
THE UPPER BTHE UPPER B
THE UPPER BASKETASKET
ASKETASKET
ASKET

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ASKO dishwashers are designed to be energy efficient.
Because the machine uses less water than conventional
dishwashers, you also use less detergent and rinse
aid. Generally, only one tablespoon of detergent is
neededfor a normal wash load. Theamountof detergent
needed for your dishes, however, could be more,
depending on the hardness of the water in your area.
(See below.) Also, more heavily soiled items need more
detergent.
Measure and place detergent for the main wash into the
largedetergent compartment. The detergentforprewash
goes into the small compartment to the right of the main
wash compartment. You should use one-half the
amount of detergent for the prewash that you use for the
mainwash. The amount of detergent used for the main
wash and prewash combined should never be over
three tablespoons.
Always add the detergent just before starting the
dishwasher, otherwise it could get damp and won’t
dissolve properly.
DETERGENT DISPENSERDETERGENT DISPENSER
DETERGENT DISPENSERDETERGENT DISPENSER
DETERGENT DISPENSER
WARNING!
Dishwasher detergent is corrosive! Take care to
keep it out of reach of children.
Rinse Aid
Compartment
Main Wash
Detergent
Compartment
Prewash Detergent
CompartmentRinse Aid
Level Indicator
Detergent
Compartment Lid
Dispenser Lid
Lever
DISHWASHING DETERGENTDISHWASHING DETERGENT
DISHWASHING DETERGENTDISHWASHING DETERGENT
DISHWASHING DETERGENT
NOTE:We recommend that you do not add
prewash detergent for the Quick wash
program.
We recommend that you use only unscented, granular
automatic dishwashing detergent. Using the wrong
detergent could cause flooding and/or damage your
dishwasher. Do not use detergent that has been wet
and is clumped. Also, check the expiration date on the
container.
The amount of detergent needed can vary due to
differences in water hardness. To determine the water
hardness in your area, contact your local water utility or
area water softening company. The harder the water,
the more detergent you may need. Refer to the chart
below for the recommended detergent amounts based
on water hardness. Remember, you should adjust the
amount of detergent you use by small amounts until
you find the correct amount.
NOTE:We recommend that you do not add
prewash detergent for the Quick wash
program.
Twelve grains and higher is extremely hard water and
detergent alone may not be enough. You may need to
use a water softener to maximize the performance of
your dishwasher. Also, in areas with extremely hard
water (9+) you may need to wash at lower temperatures
to prevent hard water deposits from forming in tank and
wash system.
In hard water areas, both the dishes and the machine
can develop a white or gray film after a while. This can
be removed by replacing the prewash detergent with
two tablespoons of citric acid. If the water is very hard,
use a rinse aid that contains citric acid.
Different brands of dishwasher detergent have different
amounts of phosphorous for softening water. If you have
hard water and use a detergent with less than 8.7%
phosphorous content, you may need to use more
detergent or use a detergent with more than 8.7%
phosphorous content.
Dishwasher tablets
Break the tablet in two if the dispenser lid is difficult to
close. The detergent may be incorrectly dispensed if
the lid fits too tightly and cannot be opened properly.
3-in-1/ Multi-purpose detergent
Note!
Read the directions for use for such products carefully.
If anything is unclear, contact the detergent
NOTE: If you use a dishwashing detergent with a
rinse aid additive, you should not fill the
rinse aid dispenser. This could cause a film
on your dishes. rinse aid dispenser. This
could cause a film on your dishes.
* 12 grains and higher is extremely hard water.
RECOMMENDEDDETERGENTAMOUNTS
BASED ON WATER HARDNESS
1 teaspoon
1 to 1-1/2 tablespoons
1 teaspoon
1 to 2 tablespoons
1 teaspoons
2 to 3 tablespoons
Soft
(0-3 grains per gallon)
Medium
(4-8 grains per gallon)
Hard
(9+ grains*)
Prewash
Main wash
Prewash
Main wash
Prewash
Main wash
DETERGENTAMOUNTS
WATERHARDNESS

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The black dot on the rinse aid dispenser indicates the
amount of rinse aid in the dispenser. As the rinse aid
diminishes, the size of the black dot decreases. You
should never let the rinse aid get below 1/4 full.
ADJUSTING THE AMOUNT OF RINSE AID DISPENSEDADJUSTING THE AMOUNT OF RINSE AID DISPENSED
ADJUSTING THE AMOUNT OF RINSE AID DISPENSEDADJUSTING THE AMOUNT OF RINSE AID DISPENSED
ADJUSTING THE AMOUNT OF RINSE AID DISPENSED
A measured amount of rinse aid is released during the
final rinse. As with detergent, the amount of rinse aid
needed for your dishes depends on the hardness of the
water in your area. (See page 5.) Too much rinse aid
can result in lather or foaming and cause cloudiness or
streaks on your dishes. If the water in your area is very
soft, you may not need rinse aid. If you do, you can dilute
the rinse aid with an equal amount of water.
WHENWHEN
WHENWHEN
WHEN TT
TT
TO REFILLO REFILL
O REFILLO REFILL
O REFILL THE RINSETHE RINSE
THE RINSETHE RINSE
THE RINSE AID DISPENSERAID DISPENSER
AID DISPENSERAID DISPENSER
AID DISPENSER
The rinse aid dispenser has six settings. Always start
with the dispenser set on “1.” If spots and poor drying
are problems, increase the amount of rinse aid
dispensed by removing the dispenser lid and rotating
the dial to ”2.” If the dishes still aren’t drying properly or
are spotted, adjust the dial to the next higher number
until your dishes are spot-free.
To increase the amount of rinse aid released
in the final rinse, turn the adjustment dial to
the next higher number.
Rinse aid
adjustment dial
NOTE
: Only adjust the dial one number at a time.
Rinse Aid Level Indicator
1/4 full - Should refill to eliminate spotting
1/2 full
3/4 full
Full
Empty
As the rinse aid diminishes, the size of the
black dot on the rinse aid level indicator
changes, as illustrated below.
The rinse aid is released during the final rinse to prevent
water from forming droplets on your dishes that can
leave spots and streaks. It also improves drying by
allowing water to “sheet” off the dishes.
ASKO dishwashers are designed to use liquid rinse
aids. The rinse aid dispenser is located inside the door
next to the detergent dispenser. (See illustration on page
3.) To fill the dispenser, open the cap and pour the rinse
aid into the dispenser until the level indicator turns
completely black. The dispenser holds about four
ounces of liquid rinse aid.
Be careful not to overfill the dispenser, because this
could cause oversudsing. Wipe away any spills with a
damp cloth. Don’t forget to replace the cap before you
close the dishwasher door.
If you have soft water, rinse aid may cause a white film to
develop on your dishes. You may not need rinse aid.
NOTE: If you use a dishwashing detergent with a
rinse aid additive, you should not fill the
rinse aid dispenser. This could cause a film
on your dishes.
RINSE AID DISPENSERRINSE AID DISPENSER
RINSE AID DISPENSERRINSE AID DISPENSER
RINSE AID DISPENSER
Replace the cap by inserting it aligned with “open”
arrow and turning it to the closed (right) arrow.
3.
Pour the rinse aid into the dispenser, being careful
not to overfill.
2.
To open the dispenser, turn the cap to the “open”
(left) arrow and lift it out.
1.
Open Closed
Dispenser
Cap

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PROGRAMSPROGRAMS
PROGRAMSPROGRAMS
PROGRAMS
To select a program, simply press the Program button until the indicator light behind the desired program glows. The
programs are described below:
Heavy Wash (160° F or 130° F)
For the heaviest soiled loads, such as pots, pans, casseroles, etc.
Normal Wash (150° F or 130° F)
For normally soiled loads, such as plates, glasses, bowls, and lightly soiled pans, use the
Normal wash program with normal temperature and normal drying .
To save more water and energy use economy temperature and economy drying.
Quick (85° F or 120° F)
For lightly soiled loads that are washed immediately after use. This program is good for delicate items,
such as fine china and crystal, but you should set the temperature to low and dry the dishes without heat.
Rinse and hold
To rinse dishes that you plan to wash later that day.
Temperature
The dishwasher has two temperature options for each wash program, as shown above. When this
button is set on the normal temperature, the main wash is heated to the higher temperature for the
selected program. If it is set to low (economy temperature), the main wash is heated to the lower
temperature. The indicator light will glow only when the normal temperature is selected.
Drying
The dishwasher has two drying levels Economy and Normal. When you want to have the maximum
drying result you activate the Normal option. That will increase the last rinse temperature to 160°F to heat
the dishes and tank before the drying cycle starts. The indicator light will glow only when this option is
activated.
THE CONTRTHE CONTR
THE CONTRTHE CONTR
THE CONTROL POL P
OL POL P
OL PANELANEL
ANELANEL
ANEL
Your ASKO dishwasher has a button-operated control panel, as illustrated below. To select a wash program or option,
simply press the appropriate button. After you have selected the desired wash program and options, press Start/Stop.
STST
STST
STARAR
ARAR
ART/STT/ST
T/STT/ST
T/STOP BUTTOP BUTT
OP BUTTOP BUTT
OP BUTTONON
ONON
ON
Once you have selected the wash program and
temperature and drying options, press this button to
start the dishwasher. (Make sure the door is securely
closed.) The indicator light around the button will glow
progressively as the program goes through each cycle.
When the program is complete, the lights will glow all
the way around the button.
OPTIONSOPTIONS
OPTIONSOPTIONS
OPTIONS
To select an option, simply press the appropriate option button. The options are described below.
OPERAOPERA
OPERAOPERA
OPERATING INSTRTING INSTR
TING INSTRTING INSTR
TING INSTRUCTIONSUCTIONS
UCTIONSUCTIONS
UCTIONS
Program Times
The program times may not always be the same because of variations in the household hot water temperature. The
dishwasher heats the water to the proper temperature for the program selected; so if the temperature of the water
entering the dishwasher is too low, the dishwasher will run longer because it takes longer to heat the water. Raising
your water heater setting could help to shorten the cycle times.
Program button
Program indicator
lights
Start/Stop button
Program
progression
indicator lights
Temperature
button Drying button
Power button (on the top side of the control panel)
POPO
POPO
POWER BUTTWER BUTT
WER BUTTWER BUTT
WER BUTTONON
ONON
ON
Use this button to turn the main power to the unit
on and off. The location of the power button is
illustratedabove.

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CARE AND CLEANINGCARE AND CLEANING
CARE AND CLEANINGCARE AND CLEANING
CARE AND CLEANING
The interior of your ASKO dishwasher is made of
surgical quality stainless steel that has been electro-
polished to make it the smoothest surface available.
The smooth surface prohibits the accumulation of dirt
and bacteria inside the unit. If the water in your area is
especially hard, however, lime deposits could form
CLEANINGCLEANING
CLEANINGCLEANING
CLEANING THE FILTHE FIL
THE FILTHE FIL
THE FILTERSTERS
TERSTERS
TERS
Coarse filter
Larger items, such as pieces of bone or glass,
that could clog the drain are trapped in the
coarse filter. To remove an item caught in this
filter, gently squeeze the tabs on top of this filter
and lift it out.
Main filter
Food and soil particles trapped by this filter are
pulverized by a special jet on the lower spray
arm and washed down the drain.
Fine filter
This filter holds soil and food residue in the
sump area and prevents it from being
redeposited on the dishes during a cycle.
For your convenience, we have placed the drain pump
and filtering system within easy reach inside the tub.
There are three components of the filtering system: the
main filter, the coarse filter, and the fine filter.
In hard water areas, it may be necessary to clean
chemical buildup from the filters every 12 to 18 months.
inside the machine. If this happens, you can remove
them by putting two tablespoons of citric acid in the
detergent compartment and running a Normal
program. In extremely hard water areas you may need
to repeat this process a few times to remove hard water
deposits.
To do this, remove the coarse filter by squeezing the
tabs and lifting it out. Next, unscrew the fine filter and lift
it and the main filter out. Wash all three filters gently in
hot, soapy water and rinse them thoroughly.
WARNING!
Never run the dishwasher without the filters in
place.
CLEANING THE DOORCLEANING THE DOOR
CLEANING THE DOORCLEANING THE DOOR
CLEANING THE DOOR
To clean the edge around the door, use only a soft warm,
damp rag. To prevent penetration of water into the door
lock and electrical components, do not use a spray
cleaner of any kind.
Also, never use abrasive cleaners or scouring pads on
the outer surfaces because they will scratch the finish.
Some papers towels can also scratch or leave marks
on the surface.
Never use a spray cleaner of any
kind on the door panel. You could
damage the door lock and
electrical components. And never
use abrasive cleaners or
scouring pads on the
outer surfaces
because they will
scratch the finish.
Also, some paper
towels can scratch or
leave marks on the
stainless steel surface.
WARNING!
INTERRUPTING A PROGRAMINTERRUPTING A PROGRAM
INTERRUPTING A PROGRAMINTERRUPTING A PROGRAM
INTERRUPTING A PROGRAM
TT
TT
TOO
OO
O ADDADD
ADDADD
ADD AN ITEMAN ITEM
AN ITEMAN ITEM
AN ITEM
If you want to interrupt a program to add an item, open
the door slightly until the spray arms stop turning. You
can then open the door fully and place the item into the
dishwasher. Close the door securely. The program will
continue from where it was interrupted.
WARNING! Be extremely careful when opening the
doorduring a program.The water ishot andyou could
get scalded.
CHANGING OR STCHANGING OR ST
CHANGING OR STCHANGING OR ST
CHANGING OR STOPPINGOPPING
OPPINGOPPING
OPPING AA
AA
A
PROGRAMPROGRAM
PROGRAMPROGRAM
PROGRAM
Ifyou decideto changethe programafter youhave started
the machine, press the Start/Stop button for three
seconds. You will have to select the program and options
again when you are ready to restart the program. (Note:
If the program has already gone through the wash cycle,
you will have to add detergent.)

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Your ASKO dishwasher has an overfill protection device
that automatically shuts off the inlet valve and circulation
pump and starts the drain pump if the water level in the
unit should rise above the normal level.
When an overfill is detected, the Normal wash light will
flash. If this happens, turn the water off at the main
supply and call for service.
OO
OO
OVERFILL PRVERFILL PR
VERFILL PRVERFILL PR
VERFILL PROO
OO
OTECTIONTECTION
TECTIONTECTION
TECTION
If there is water in the base pan due to an overfill or
small leak, the water must be removed before the
dishwasher will start.
On occasion something may get through the filters and
into the drain pump. The drain pumps on ASKO
dishwashers are designed to automatically reverse if
anything should get caught in the propellers, thus
ejecting the item back into the sump area or down the
drain. Should you need to remove an obstacle from the
drain, first turn the power off then remove the filters (as
explained on page 8). Next, lift out the adaptor piece on
the left side of the sump area. (You might want to remove
anystanding water first.)Youcan then look intothesump
area for the item causing the obstruction. You may need
to use your finger to move the pump blade and loosen
the object. Should you find something, simply scoop it
out then replace the adaptor piece and the filters.
To reach an item caught in the drain pump, remove
the filters then the small insert in the sump area.
CLEANING THE DRAIN PUMPCLEANING THE DRAIN PUMP
CLEANING THE DRAIN PUMPCLEANING THE DRAIN PUMP
CLEANING THE DRAIN PUMP
WARNING!
Be sure to replace the adaptor piece before you put
the filters back in.
WARNING!
Never run the dishwasher without the filters in
place.
ENERENER
ENERENER
ENERGY SAGY SA
GY SAGY SA
GY SAVINGVING
VINGVING
VING TIPSTIPS
TIPSTIPS
TIPS
♦If you plan to wash the dishes right away, there’s no
need to pre-rinse. Simply scrape off large particles
and load the dishes.
♦Wash only full loads.
♦Use the Heavy wash program only for heavily soiled
dishes.
♦Don’t use the high temperature for lightly soiled
dishes.
♦Avoid using the heat dry option. (You can speed up
the drying process by opening the door slightly to
release the moist air.)

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Poor washing performance
♦The dishes may not be loaded properly. Make sure
that soiled surfaces are facing downward or toward
the center of the dishwasher. Also, make sure that
the bowls, pots, etc., are not stacked so closely that
water can’t reach the soiled surfaces.
♦Make sure you are using the appropriate program
settings for the dirtiness of your dishes.
♦Choose a stronger program and/ or a higher
temperature.
♦An item may be obstructing the spray arm rotation.
With the baskets loaded and in place, manually turn
the spray arms to make sure they move freely.
♦Your dishwasher detergent should be fresh and
stored tightlyclosed in a cool,dry place. Old orcaked
detergent will not dissolve properly. Wait until you
are ready to start the dishwasher to add the
detergent.
♦Your dishwasher detergent may be inferior. Try a
different brand.
♦Make sure the rinse aid dispenser is filled. (See
page 6.)
♦If you have hard water in your area, try adding more
detergent and increasing the amount of rinse aid
dispensed. (See page 5.)
♦Check that the spray arm jets are not clogged.
♦Do not overload the dishes and be careful to avoid
nesting.
Poor drying performance
♦Select the Normal drying option.
♦If you don’t want to use Normal drying, you can
decrease the drying time by opening the door slightly
to let out the warm, humid air.
♦Make sure the rinse aid dispenser is filled. (See
page 6.)
♦Make sure you use the proper amount of rinse aid.
(See page 6.)
♦Load items with concave bottoms tilted so as much
water as possible will run off.
♦Unload the bottom basket first to avoid spilling water
onto the dishes when unloading the top basket.
♦Certain plastics may need to be towel dried.
♦Load the machine full (1/2 load doesn´t give as good
drying result).
Plastic items
♦Always check the manufacturer’s suggested care
instructions before washing plastic in your
dishwasher.
♦Some high-acid foods can discolor plastic. You
should rinse these items if you do not plan to run the
dishwasher right away.
♦Plastic items dry poorly and may need to be towel
dried.
SOLSOL
SOLSOL
SOLUTIONSUTIONS
UTIONSUTIONS
UTIONS TT
TT
TO COMMON DISHWO COMMON DISHW
O COMMON DISHWO COMMON DISHW
O COMMON DISHWASHING PRASHING PR
ASHING PRASHING PR
ASHING PROBLEMSOBLEMS
OBLEMSOBLEMS
OBLEMS
As with any new appliance, it sometimes takes using it a
few times to learn to operate it properly. If you are having
minor performance problems with your dishwasher, read
this section before calling for service. It may save you
time and unnecessary expense.
NOTE: ASKO has no control over what is put in our
appliances once installed in a customer’s home. You
aresolelyresponsible for whatyou wash in yourASKO
dishwasher.
Chipped or Broken Dishes
♦When you load the dishes, be sure they’re securely
in place and will not fall over or strike against each
other during the wash.
♦Load glasses between the tines, not straddling them.
♦Move the baskets in and out slowly to avoid
slamming the dishes together.
♦Make sure not to load dishes so high that the spray
arms could strike them.
♦Make sure tall glasses and stemware will clear the
top of the tub when you push the basket in.
♦Always load delicate items in the top basket.
♦Do not overload the dishwasher.
♦Do not jam the glasses together when loading.
Stains and discolorations
Stains or discoloration on dishes could be caused by a
number of things. Listed below are some of the most
common causes. See also “Washing Special Items” on
page 13.
♦Too much iron or manganese in the water can cause
yellow or brown marks on your dishes. As a
temporary solution, in place of the prewash
detergent, use one teaspoon to one tablespoon of
citric acid crystals. You should consider installing a
water filtering system.
♦Coffee and tea stains usually have to be removed by
handwashing in a solution of 1/2 cup bleach and
one quart of water. (Do not use on sterling silver or
silver plate.) Be sure to rinse these items thoroughly
before putting them in the dishwasher so there is no
bleach residue on the dishware.
Etching
If you have a cloudy film on your dishes that can’t be
removed, it could be etching. To prevent etching, try the
following:
♦Use less detergent. You may be using too much for
the water hardness in your area. (See page 5.)
♦Use a good quality dishwasher detergent.
♦Do not overload the machine. Water should circulate
freely to ensure adequate rinsing and draining.
♦Fill the rinse aid dispenser (unless you have soft
water in your area; in which case you may not need
a rinse aid.) (See page 6.)
♦Use a lower water temperature setting.
♦Do not use the Normal drying option.
♦Do not pre-rinse the dishes; just scrape off large
food particles and bones.

Page 11
Customer Care Center
1-800-898-1879
www. askousa.com
ASKOAdvisory Center Phone Number:
972-238-0794 or 800-898-1879
TROUBLESHOOTINGTROUBLESHOOTING
TROUBLESHOOTINGTROUBLESHOOTING
TROUBLESHOOTING
Ifyou should experienceaproblem with yourdishwasher,
you should review the list of frequently encountered
situations below. It could save you the cost and
inconvenience of a service call.
Eventhough the product isunderwarranty, if the problem
is not caused by defective product workmanship or
materials, you will be charged for a service call. Refer to
page 15 to determine what is and is not covered under
your warranty. If you’re still not sure, contact the ASKO
Advisory Center before you call a service technician.
BEFOREBEFORE
BEFOREBEFORE
BEFORE YY
YY
YOU CALLOU CALL
OU CALLOU CALL
OU CALL
Before calling for service or contactingASKO regarding
a warranty issue, make a note of the model name, type
number and serial number. The model is on the front of
the dishwasher. The type plate with the type name and
serial number is located on the inside edge of the door.
(See illustration at right.)
Type plate
(see below)
Type: DW20.x
000000000000
123456789012345678
1
2345678901234567
8
123456789012345678
Type
Name
12-digit
Serial
Number
Detergent left in compartment
♦Be careful not to load items so close to the dispenser
that the cover will not open to release the detergent.
♦The dispenser is not supposed to open when you
use the Rinse program.
♦Your dishwasher detergent should be fresh and
stored tightlyclosed in a cool,dry place. Old orcaked
detergent should be thrown away because it will not
dissolve properly and will leave a gritty residue on
the dishware.
♦Wait until you are ready to start the dishwasher to
add the detergent.
♦The detergent compartment only opens in the main
wash programs, not the Rinse program.
Dishwasher makes unusual noises
♦This usually means that something is not loaded
properly. Make sure the dishes are securely in place
and that nothing has fallen between the basket tines.
Also, place small items in the small items
compartment and close the lid. (See page 4.)
Dishwasher leaks
♦Use only unscented, granular automatic dishwasher
detergent. Using a liquid detergent could cause
oversudsing and leakage.
♦You should always use fresh detergent.
♦The amount of detergent needed for your dishes
depends on the hardness of the water in your area.
Contact your local utility company to learn the water
hardness in your area then refer to the chart on page
5 to determine the amount of detergent you should
use.
♦Be careful not to overfill the rinse aid dispenser.
Spilled rinse aid could cause oversudsing and lead
to overflowing. Wipe away any spills with a damp
cloth.
♦Make sure the dishwasher is level. (See the
installation instructions.)
Dishwasher runs too long
♦Ifthetemperatureofthewaterenteringyourdishwasher
is below 120°, the dishwasher runs longer because it
heats the water to the proper temperature for the
program selected. Raising your water heater setting
may help to shorten the cycle times. If this doesn’t
resolve the problem, call the ASKOAdvisory Center.
Continued on next page.
To remove hard water spots, try the following:
1. Run dishes through a normal wash program.
2. Remove all metal dishware, such as cutlery, pans,
etc., from the dishwasher.
3. Do not add detergent.
REMOREMO
REMOREMO
REMOVING HARDVING HARD
VING HARDVING HARD
VING HARD WAWA
WAWA
WATER SPOTER SPO
TER SPOTER SPO
TER SPOTS FRTS FR
TS FRTS FR
TS FROM DISHESOM DISHES
OM DISHESOM DISHES
OM DISHES
4. Pour two cups of vinegar into a bowl and set the
bowl face up on the bottom rack of the dishwasher.
5. Run the dishes through a Normal wash program.
If this doesn’t work, try the same process with 1/4 cup of
citric acid crystals (available at most drug stores) instead
of vinegar.

Page 12 Customer Care Center
1-800-898-1879
www. askousa.com
TROUBLESHOOTING, continued
Dishwasher does not drain properly
♦Make sure that the cycle was complete before you
opened the dishwasher. If not, allow it to complete
and check again.
♦Some water left in the sump area near the drain is
normal.
♦If the plumbing code in your area requires an air
gap, make sure that the air gap isn’t blocked or
plugged.
♦If the unit is connected to a garbage disposer, make
sure the disposer is empty.
♦If water backs up into the sink, check the garbage
disposer and trap for blockage.
♦Check the dishwasher filters and drain area for
blockage. (See page 8.)
♦Check for a kink in the drain hose.
Dishwasher does not fill properly
♦Make sure the water supply is turned on.
♦Make sure the dishwasher is turned on and the door
is closed securely.
♦Check for crimps in the water feed line.
♦The system is designed to detect an overflow. When
it does, it shuts off the inlet valve and circulation
pump and turns on the drain pump. (See “Overfill
Protection” on page 9.)
Dishwasher will not start
♦Make sure the dishwasher is turned on and the door
is closed securely.
♦Check that the water supply is connected properly
and the water is turned on.
♦Make sure the power cord is properly plugged into
the wall socket.
♦Checkyour fuse box fora blown fuse ortrippedcircuit
breaker.
Bad odour in the machine
♦The low temperature programs have been selected
over a longer period of time.
♦Run a program at Normal temperature about once
per month.

Page 13
Customer Care Center
1-800-898-1879
www. askousa.com
WASHING SPECIAL ITEMSWASHING SPECIAL ITEMS
WASHING SPECIAL ITEMSWASHING SPECIAL ITEMS
WASHING SPECIAL ITEMS
Dishwasher
Material Safe Information and Recommendations
Aluminum Yes, with Anodized aluminum may fade or darken. Patches and discoloration may appear,
caution but they can be removed with steel wool. Load aluminum utensils (such as a pie
tin or roasting pan) where they do not touch other dishes because this can cause
gray or black marks. You can remove these spots with a nonabrasive cleaner.
Cast Iron No The seasoning is lost and the iron rusts. Hand wash and dry immediately.
China Yes, with China without decoration or with decoration protected by glaze is dishwasher
caution safe. However, you should arrange the objects so they do not touch each other or
they could be damaged.
China with a pattern on top of the glaze or with gold leaf decoration may fade. If
possible, check with the manufacturer. If that isn’t possible, wash one item over
an extended period then compare it with the colors and patterns of the rest of the
set. Wash in the Quick program on a low temperature setting.
Copper Yes, with Do not wash copper in the same load as silver or silver plate. It could discolor the
caution silver items. Do not let copper items come in contact with stainless steel.
Crystal No Antiques and very delicate china should not be washed in the dishwasher. Certain
types of lead crystal may etch if machine washed. Check with the manufacturer.
Yes Wash at a low temperature setting. Be sure to load crystal dishware so that it is
secure and will not fall over or knock against other dishware while being washed.
Dirilyte No Gold-colored flatware can become discolored.
Disposable No Cannot withstand machine washing.
plastic items
Flatware with No Certain types of adhesives may loosen when machine washed.
bonded handles
Glass Yes Exception: Milk glass may turn yellow.
Knives No Sharp kitchen knives may become dull if washed in very hot water and allowed to
contact other items during the wash. Wood handles may also warp, crack, or
loosen. Plastic handles may discolor. Check manufacturer’s washing instructions.
Lead crystal No Certain types of lead crystal may etch if machine washed.
Non-dishware No Never wash items such as electronic air cleaners, air filters of any kind, paint
items brushes, etc. You could damage the dishwasher.
Non-stick Yes If marked “Dishwasher Safe.” After washing, wipe the non-stick coating area with
coatings vegetable oil to maintain its non-stick quality.
Pewter No Pewter will tarnish when machine washed.
Plastic Yes If the item is labeled “Dishwasher Safe.” Do not use Extra dry. Do not wash
disposable plastic items.
Silver and Yes, with Rinse these items if you’re not going to wash them immediately; salty or acidic
Silver plate caution foods can stain if left on. Dry dishwasher detergent can produce black marks
whichare difficult toremove.Do not putsilverand silver platein the same silverware
basket with stainless steel. Contact between these metals can damage silver.
Do not wash copper utensils in the same load. This could cause a brown film on
the silver. Also, adhesives used to attach some hollow-handled knives can loosen.
Stainless Yes, with Rinse these items if you’re not going to wash them immediately; salty or acidic
Steel caution foods can stain if left on. Dry dishwasher detergent can produce black marks
which are difficult to remove. Do not mix different types of stainless steel in the
same load.
Tin No Tin will rust.
Wood No Unless marked “Dishwasher Safe” by the manufacturer. Wood can warp, crack or
lose shape with any kind of washing.
Most common dishware items can be safely washed in
an automatic dishwasher. If you have any doubts about
a particular item, check with the manufacturer to see if it
is dishwasher safe. If that isn’t possible, you might wash
one item of a set a few times and compare it to the rest
of the set to determine if washing it in the dishwasher
had any affect on it.
NOTE: ASKO has no control over what is put in our
dishwashers once installed in a customer’s home. You
aresolelyresponsible for whatyou wash in yourASKO
dishwasher.

Page 14 Customer Care Center
1-800-898-1879
www. askousa.com
INDEXINDEX
INDEXINDEX
INDEX
ASKASK
ASKASK
ASKO PRO PR
O PRO PR
O PRODUCTODUCT
ODUCTODUCT
ODUCT WW
WW
WARRANTYARRANTY
ARRANTYARRANTY
ARRANTY
It is important to register your product warranty by logging onto www.askousa.com/customercare/registration
and filling out all required fields within 90 days from the date of purchase. After doing so, you will be e-mailed a
certificate that will extend the original warranty for one additional year. If you do not have access to the internet,
complete the warranty card included with the product and mail it to the address on the warranty card within 90
days of the date of purchase. Cosmetic damage must be reported to your dealer within five days from the date of
purchase. After unpacking the washer, thoroughly check the unit for cosmetic damage.
Asko Appliance Inc. will not pay for:
1.Service calls to:
• Correct the installation of the appliance.
• Repair damage due to shipment, delivery, installation, misuse or abuse.
• Instruct how to use the appliance.
• Replace house fuses or correct house wiring.
• Correct house plumbing, including drainage problems related to improper installation.
• Clean or service air device in drain line.
2. Repair and/or replacement parts for failure of product if appliance is used for other than home/residential use.
3. Damage resulting from accident, fire, floods, acts of God, alteration, misuse, abuse, improper installation, or
installation not in accordance with local electrical or plumbing codes.
4. Any shipping costs for parts during the limited warranty period.
5. Replacement parts or repair labor costs for units operated outside the continental United States.
6. Pickup and delivery. ASKO washers are designed to be repaired in the home.
In no event shall Asko Appliance Inc. be responsible for any incidental or consequential damages.
Some states will not allow the exclusion or limitation of incidental or consequential damages, so this exclusion
or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other
rights which vary from state to state.

Page 15
Customer Care Center
1-800-898-1879
www. askousa.com
FORRESIDENTIALINSTALLATIONSONLY ASKOAPPLIANCE INC.WILLPAYFOR
Length of warranty Two-Year Full From date of
purchase.
ASKO replacement parts and/or repair labor to correct
defect in materials or workmanship. Service must be
provided by an authorized ASKO service agent.
Third year full Complete your product warranty
registration online at www.askousa.com/
customercare/registration within 90 days from the
date of purchase to extend the original warranty one
additional year. If you do not have access to the
internet, complete the warranty card included with the
product and mail it to the address on the warranty
card within 90 days of the date of purchase.
ASKO replacement parts and/or repair labor to correct
defect in materials or workmanship. Service must be
performed by an authorized ASKO service agent.
Lifetime ASKO replacement parts (labor cost not included) for
the stainless steel tank if it exhibits a manufacturing
defect such as cracking or rusting through. Service
must be provided by an authorized ASKO service agent.
For non-residential installations One-year Full
Warranty from date of purchase.
ASKO replacement parts and/or repair labor to correct
defect in materials or workmanship. Service must be
provided by an authorized ASKO service agent.
For warranty service, contact our Customer Care Center at the number listed below.
Before calling for service or contacting ASKO Appliance Inc. regarding a warranty issue, make a note of the
model, type name, and serial number.
Write to us at:
ASKOAppliance Inc.
P. O. Box 851805
Richardson, Texas 75085-1805
www.askousa.com
Or contact our
Customer Care Center at
1-800-898-1879
www.askousa.com

Page 16 Customer Care Center
1-800-898-1879
www. askousa.com
Art no 8080545. Rev 02