Astor-Bannerman ABW6 Troubleshooting guide

Warranty No
Height Adjustable Basin
ABW6
OWNERS MANUAL & INSTALLATION GUIDE

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Operation
D
O
WN
U
P
Press and hold button
to raise basin
Press and hold button
to lower basin
Operation of the lever tap system
In normal operation the levers should be facing forward, (towards the user) when off. To operate
them, rotate the levers outwards to achieve the flow-rate required. To stop water flowing, rotate the
levers until they are facing forward once again.
Operating the touch tap system
The taps are usually set as wave ON-Wave OFF.
To turn the water ON /OFF pass your hand above the Sensor on the basin top.
Touch Tap
Sensors
in position

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Caution: The unit is fitted with a safety mechanism, if the unit encounters an obstruction under
the front portion of the basin whilst travelling downwards it will automatically stop. Pressing the ‘Up’
button will allow the obstruction to be removed. Care should be taken to ensure that
whilst the basin assembly is moving downwards there are no obstructions left directly
beneath the basin or rise & fall unit as the safety mechanism is designed to stop the
unit only when the front of the basin is lifted.
If both the ‘Up’ and Down’ buttons are pressed at the same time the unit will not move.
Troubleshooting
In the unlikely event that problems occur with the unit, carry out the following easy checks to
determine whether or not an engineer is required.
Fault: The rise and fall unit does not travel up or down
Cause: The mains power supply has been disconnected for some time and the unit’s batteries are
now flat.
Remedy: Examine the green LED fitted to the right hand side of the unit. If the green LED is not
illuminated neither mains electricity nor battery backup are supplying the unit. Examine the mains
fuses/circuit breakers and reset as necessary and ensure that mains voltage is fully reconnected
then press the reset button situated next to the handset connector. If the LED fails to illuminate an
electrician needs to ensure that mains electrical supply is available at the fused spur (a fuse may have
blown elsewhere in the circuit).
Fault: The rise and fall unit travels upwards but not downwards.
Cause: There is an obstruction underneath the basin.
Remedy: Depress the ‘Up’ button on the handset to gain clearance from the obstruction and then
remove the obstruction. The rise & fall unit may then resume normal function.
If the problem persists after carrying out these remedies, please
contact Astor-Bannerman on the number on the back page:
Cleaning
The basin and vanity top may be cleaned using most mild cleaning agents. Chemical agents must
not be used, i.e., drain cleaners, acetone, oven cleaners or acids. The rise and fall unit, mirror and
handset should be cleaned using a warm soapy solution and rinsed with a damp cloth. Attention
should always be paid to instruction labels on the outside of cleaning agent containers.
The waste plug
To the rear of the tap block is a small rod with a ‘knob’ fitted to the top. This can be raised and
lowered to open or close the waste plug as required.

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Technical Specification.
Duty cycle: 10%, Maximum 2 min/18 min
IP Rating: IP X4
Supply voltage: 230V ac
Power 0.25KW
Dry weights: 50Kg.
A weighted sound emission<70dB(A)
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





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

Contents of packages:
1 x rise and fall assembly.
1 x washbasin.
1 x flexible waste assembly; including waste
plug.
1 x three hole mixer tap system.
2 x 95mm long 15mm copper pipe.
2 x 45mm long 15mm copper pipe.
2 x compression elbow 15mm
2 x 15mm straight couplings
2 x 1/2” x 15mm Tap adaptors
2 x lever tap handles.
2 x long braided hoses.
2 x fibre washers.
2 x screen filter seals.
1 x 470mm lipped attachment rail.
1 x grey 2 button handset.
6 x white plastic rivets.
1 x mirror.
1 x white self adhesive trunking, 75mm x
50mm.
1 x User manual

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Plumbing:
Fit cold (on left) and hot (on right) outlets, terminating with 3/4” BSP washing machine isolation
valves, pointing upwards at 150mm maximum above the floor and offset to the left of the centre
line of the unit by 125mm. These feeds will be enclosed by 50x75mm trunking upon installation. An
1¼” waste pipe needs to be fitted at 150mm maximum above the floor, offset to the right of the
centre line of the unit by 80mm.
Electrics:
The ABW6 is supplied with mains electric (230v) and transformed to 24v within the unit. A battery
backup is fitted as standard. A 30mA RCD protected fused spur is required, with flush mounted a
flex outlet cover, on the wall behind the unit at a height of 1100mm from the floor on the centreline
of the unit.
Fixing:
The basin assembly should be fixed to a load bearing wall (i.e. strong enough to carry a 100kg load
on wall fixing) which is flat and free from obstruction from 200mm – 2200mm above the floor. If
the basin needs to be fixed to a stud wall, the wall will need special reinforcement, either noggins
as shown above or 25mm (1 inch) marine or exterior plywood should be used to cover the entire
fixing area, secured to the wall every 200mm.
Flush mounted fused spur
with flex outlet cover
fixed 1100 above floor
on the centre line of the unit
¾” BSP Washing
machine valves
150mm
Maximum
Cold
Supply
Hot
Supply
1¼”
Waste
80mm
800mm
Lower
Fixing
1200mm
Upper Fixing
125mm
Installation information.

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Important: The attachment rail is the main load bearing fixing; it is vital that it is
secured correctly.
Measure 1200mm up from the floor along the centre-line of the final position of the unit; using a
spirit level, draw a horizontal line, either side of the centre line, at least 520mm long.
Centre of fixing holes
1200mm above Floor
Place the attachment rail with the open lip upwards, on the line . With a pencil mark two of the
holes for the rail at least 250mm apart.
Using a 6mm masonry bit, drill two full depth pilot holes at the marked positions and then open
up in order to accept the anchor fixings.
Fix the attachment rail, with the open lip uppermost onto the wall using two suitable fixings.
Ensure that the rail is level using a spirit level (adjust to suit) and check that it is secure.
With assistance, place the rise and fall unit onto the wall ensuring that the two short rails welded
to the unit engage with the one on the wall.
Ensure that the unit is level, then mark the wall through the remaining three attachment points,
two on the lower horizontal beam and one on the upper horizontal beam.
Remove the unit from the wall and at the three marked positions drill three 6mm full-depth pilot
holes.
Open the two to accept Anchor fixings. Open the upper hole to 10mm to accept a plastic wall
plug.
Fit the fixings and the plug into the wall.
Place the rise and fall unit back onto the wall-mounted rail. Fully fix the rise and fall unit to the
wall using suitable fixings.
Ensure that the mains supply to the junction box on the wall is switched OFF.
Electrically connect the rise and fall unit to the fused outlet behind the unit using the three-core
cable supplied. Ensure there is sufficient cable to allow the unit to rise and fall.
Ensure the handset is fitted BEFORE switching the power on.
Switch on the mains voltage, a light fitted next to the Handset socket on the right hand side of
the unit, should be illuminated.
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Please Note: Due to the complexity of different building methods Astor
Bannerman do not supply installation fixings and anchors.

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Test the Safety Switch mechanism on the arms works properly:
Operate the lowering function and then lift the right hand arm to ensure the motor cuts out.
Leave the mains voltage supply switched on as it will allow the batteries to charge.
Assemble the Basin:
Cover the support arms to protect the Basin. Rotate the support arms so they are horizontal and
place the up turned basin on the arms.
Fit the overflow, hose and waste connection into the basin.
Fit the tap bodies to the basin as shown. Ensure there is 35mm of threaded body showing above
the basin deck to allow fitting the handle. Ensure the nylon washer is fitted under the handle
screw to remove any clearance on the spline.
Fit the spout in position and connect the flexible hoses as shown.
Loosen the nut on the base of the spout, apply silicon lubricant to the waste plug operating rod
and fit in position, retighten the nut. Make sure the rod can move freely.
Using the adjusting screw, set the overall length of the basin plug to 77mm
Stand the lower cover in place
Fit the plug lifting rods in position and set the clamp to lift the plug.
Touch taps:
Fit the sensors before mounting the unit on the wall
Touch tap sensors should be fitted in the position agreed with the client.
Drill an 18mm in the position required, take care to avoid items under the
basin.
Position the coloured ring on the sensor and fit the securing nut.
Position the second sensor.
Wire the sensors into the control box behind the mirror
The basin assembly is now ready to be fitted to the high-low frame:
Remove the protective film from double-sided sticky tape fitted to the
pivoting arms and place the basin onto the support arms as far back as
possible, ensuring the basin is under the white plastic upper cover which
holds the mirror.
The mains water supply can now be fitted:
Ensure both the hot and cold mains water supplies have been flushed and only then fit the open
ends of the supply hoses with the filter screens supplied onto the isolation valves.
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30mm
25mm

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Ensure the free end of the supply hoses are passed through the recess in the bottom left hand
side of the carcass of the rise and fall unit.
Connect the end of the supply hoses with the Conex fitting to the tap connectors.
Fit the tap levers:
Remove the handle caps, to reveal the fixing screws; fit the spline adaptors and levers to the tap
bodies. Care should be taken to ensure that the lever assemblies do not foul the tap bodies. If a
lever fouls the tap body, it needs to be adjusted. To do this, release the large brass nut on the
underside of the basin, tighten the chrome ring fitted to the tap body until sufficient clearance is
achieved. Once fully adjusted, re tighten the large brass nut.
Test the water supply:
Ensure the isolation valves are CLOSED. Place a bucket or suitable container below the plug hole
of the basin. Open both basin taps fully and then slowly open each of the isolation valves, wait
2 minutes, then examine the supply system for leaks, correct as necessary. Close the isolation
valves.
Fit the white plastic lower cover:
Remove the mushroom heads from the plastic rivets and place aside, fit the bodies into the six
holes in the frame
Remove the P Trap and straight coupling from
the waste assembly
Feed the free end of the flexible hose through
the cut out in the lower right hand side of the
frame, leave the waste assembly in position
sccure with cable tie supplied.
Fit the lower cover taking care to position it
correctly
Refit the rivet heads, push each of the
mushroom portions of the white plastic rivets
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COLD
SUPPLY
HOT
SUPPLY
Hoses
Rear view
Touch tap
control
box

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into the rivet body. This will require a firm push, the mushroom is fully seated once the base of
the mushroom head is flush with the cover.
If not already in place, fit the horizontal waste plug operating rod so that the opposite end from
the ball passes through the lower slot in the plastic cover and then through the clamp on the
vertical operating rod.
Secure the horizontal rod by tightening the knurled nut onto the relevant fitting on the waste
assembly fitted to the basin, do not over tighten.
Working through the aperture in the base of the cover, support the waste assembly, fit the nut
and seals fitted to the P trap through the front hole in the cover and then connect to the P trap
Connect the P Trap to the underside of the basin.
Fit the free end of the flexible hose to the waste pipe fitted to the site as part of the pre
installation preparations. Secure the waste with a cable tie as shown in diagram on the previous
page.
Rod
Adjuster
Basin viewed from below
Rod
Adjuster
Basin viewed from below
Adjustments to the screw on the pop-up waste plug
base and clamp for the rods may be necessary to ensure
maximum lift of the waste plug. Access to the clamp may
be gained through the aperture in the base of the white
plastic lower cover.
Fit the Trunking:
The hot and cold supply hoses need to be enclosed within
the white self adhesive trunking supplied.
Using the handset, raise the assembly to its highest
position.
Remove the capping from the front of the trunking.
Remove the protective film from the self adhesive tape
fitted to the rear of the trunking.
Pass the trunking behind the hot and cold supply hoses
taking care to ensure that the self adhesive tape is kept
away from the wall at this time. The top of the trunking
needs to be aligned with the recess in the bottom left hand
side of the rise and fall unit; through which were passed the
supply hoses earlier.
Using a level, ensure the trunking is vertical. Once aligned,
press the self adhesive tape against the wall to secure the
top of the trunking. Then press the entire length of the
trunking into position.
Fit the capping.
Fit the mirror:
Remove the two white plastic caps from above the top mirror clips and remove the screws.
Place the bottom edge of the mirror into the lower catches and hold in a vertical position. Ensure
the mirror is fitted centrally. Gently push the uppermost catches downwards into position such
that they retain the mirror in its correct position. Fit the 2 security scews .
Test the unit:
Operate the handset to raise and lower the basin over the full range of travel to ensure there
is clearance between all moving surfaces. Examine for evidence of leaks correct as necessary,
examine and clean the assembly.
Complete the warranty documentation and pass the completed warranty document to the client.
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Astor Bannerman (Medical) Limited
Unit 11f Coln Park, Andoversford, Cheltenham, GL54 4HJ
E: [email protected]
T: [phone]
F: [phone]
Technical Helpline - 01242 822972
© 2013 Astor Bannerman (Medical) Limited.
Our policy is one of continuous development, and we therefore reserve the right to make technical
alterations without notice. The content of this publication may not be copied either whole or in part
without the consent of Astor Bannerman (Medical) Limited
Original Document