Astro Machine AstroJet S1 User manual

AstroJetTM S1
COLOR PAGE
PRINTER
OPERATOR MANUAL
ASTRO MACHINE CORP.
630 Lively Blvd.
Elk Grove Village, IL 60007
Phone: [phone]
Fax: [phone]
www.astromachine.com

SAFETY PRECAUTIONS
THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. OBSERVE
SAFETY RULES WHEN OPERATING THE S1 PRINTER.
BEFORE USING PRINTER, READ THIS MANUAL CAREFULLY AND FOLLOW
RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS:
Keep hands, hair, and clothing clear of rollers and other moving parts.
Avoid touching moving parts or materials while machine is in use. Before clearing a jam, be sure
machine mechanisms come to a stop.
Always turn machine off before making adjustments, cleaning the machine, or performing any
maintenance covered in this manual.
Power cord and power supply supplied with machine. Plug it into a properly grounded, easily
accessible wall outlet near machine. Failure to properly ground machine can result in severe personal
injury and/or fire.
Power cord and wall plug are primary means of disconnecting machine from power supply.
DO NOT use an adapter plug on line cord or wall outlet.
DO NOT remove ground pin from line cord.
DO NOT route power cord over sharp edges or trap it between furniture.
Avoid using wall outlets that are controlled by wall switches or shared with other equipment.
Make sure there is no strain on power cord caused by jamming it between equipment,
walls or furniture.
DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a qualified
service representative. Report any cover damage to your service representative.
This machine requires periodic maintenance. Contact your authorized service representative for required
service schedules.
To prevent overheating, do not cover vent openings.
Use this equipment only for its intended purpose.
In addition, follow any specific occupational safety and health standards for your workplace or area.
This manual is intended solely for the use and information of Astro Machine Corp., its designated agents,
customers, and their employees. The information in this guide was obtained from several different
sources that are deemed reliable by all industry standards. To the best of our knowledge, that information
is accurate in all respects. However, neither Astro Machine Corp. nor any of its agents or employees shall
be responsible for any inaccuracies contained herein.
AstroJetTM is a registered trademark of Astro Machine Corp.
Memjet®is a registered trademark.
All other trademarks are the property of their respective holders.
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including
photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher.

TABLE OF CONTENTS
i
SECTION 1 –Getting Acquainted 1
Front View 1
Rear View 2
Print Engine View 3
Print Area View (Under Clamshell) 4
Ink Tank Door View 5
Control Panel Button/LED Indicators 5
SECTION 2 –Installing Printer 6
Contents of Packaging 6
Unpack and Set-up 6
Choose a Location 6
Install Ink Drip Tray Assembly 7
Assemble Printer 8
Connect Printer 10
Install Printer Driver 11
Install Over USB Connection 11
Install Over Network Connection, Version A 13
Install Over Network Connection, Version B 16
Install Ink Tanks 18
First Time Install Printhead Cartridge 19
Set up Feed 22
Adjust Media Thickness 24
Ignore Exit Sensor 24
SECTION 3 –Operating Printer 25
Printer Driver Properties 25
General Tab 26
Layout Tab 27
Color Tab 29
Import/Export Tab 29
Using Printer Touchscreen 30
Drop-Down Menu Options 30
Using Printer Toolbox 40
Drop-Down Menu Options 40
Maintenance Drop-Down 50
Service Drop-Down 50
Test Print Drop-Down 51
Update Firmware using “.bin” Files 51
SECTION 4 –Maintenance 52
Replace Ink Tanks 52
Clean Ink Tank Contacts 53
Clean/Replace Printhead Cartridge 54
Inspect the Service Station 59
Replace Ink Waste Tray 60
Replace Sheet Separators 60
Jams in Printer 61
Cleaning 62
Shipping or Transporting Printer 64
SECTION 5 –Troubleshooting Guide 66
Memjet®Printhead 66
Printer 67
Errors and Warnings 68

TABLE OF CONTENTS
ii
Appendices 69
Appendix A –Printer Specifications 69
Appendix B –Supplies and Optional Hardware 70
Index 71
Printer Maintenance Schedule 75

TABLE OF CONTENTS
iii
NOTES
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SECTION 1
GETTING ACQUAINTED
1
SECTION 1 –Getting Acquainted
Front View
1.
Control Panel Touchscreen –Displays Menu and information about Printer status. Controls
Printer functions and setup.
2.
Top Cover –Provides access to Print Engine, Printhead and Service Station.
3.
ON/OFF LED Button –Turn power ON or OFF during idle time and maintenance.
4.
Clamshell –Holds upper section of Print Engine including Printhead and Service Station.
Lifts up to clear media path.
5.
Vent Fans –Remove excess ink mist from the Printing area.
6.
Exit Transport Cover –Opens to provide access Media Exit Conveyor.
7.
Exit Conveyor –Transports media out of the Printer.
8.
SD Card USB Port –Use this port to back-up the Printer's SD card to a USB memory stick
including any saved Print Jobs in the Printer Job Library and Printer Debug Logs for service
personnel or archiving. Upload Print Jobs from other sources and printers.
9.
Clamshell Support –Holds Printhead Assembly up during maintenance/service.
10.
Media Sensor Reflector –Allows Media Sensor to track media passing through the Printer.
11.
Clamshell Latch –Release to raise Printhead Assembly.
12.
Ink Tank Door –Access to Ink Tanks. When open, disconnects Printer communication to Ink
Tanks and allows safe installation and replacement.
13.
Ink Tank Latches –Used to hold Ink Tanks in slots.
NOTE: Make sure both sides at bottom part of latch are engaged.
14.
Ink Tanks –Printer has five Ink Tanks: Cyan, Yellow, Magenta, two Black.
15.
Ink Waste Tray –Catches any waste ink produced by system. Tray is filled with absorbent
material. Tabs located at left and right sides of tray secure tray to print engine frame. Please
be sure tabs click in to secure tray.

SECTION 1
GETTING ACQUAINTED
2
Rear View
1.
Envelope/Media Guide –All printing is registered against this Guide. It has adjustable
positions for envelopes and other media.
2.
Adjustable Media Guide –Adjusts to hold media against Envelope/Media Guide.
3.
Top Cover –Provides access to Print Engine, Printhead and Service Station.
4.
ON/OFF LED Button –Turn power ON or OFF during idle time and maintenance.
5.
Control Panel Touchscreen –Displays Menu and information about Printer status. Controls
Printer functions and setup.
6.
SD Card USB Port –Use this port to back-up the Printer's SD card to a USB memory stick
including any saved Print Jobs in the Printer Job Library and Printer Debug Logs for service
personnel or archiving. Upload Print Jobs from other sources and printers.
7.
Adjustable Feed/Media (Entry) Sensor –Senses when media is moving, not feeding or
jammed. Adjusts to accommodate varying media widths.
8.
Sheet Separators –Separates each piece of media as it is fed.
9.
Feed Rollers –Move media into print area.
10.
Rear Media Guide –Holds media against Front Plate.
11.
Rear Media Guide Support –Supports the paper/media.
12.
Network Port –Ethernet cable plugs in here.
13.
USB Port –USB cable attaches to Printer here.
14.
Interface Port –DB-9 Interface to connect Printer with other equipment.
15.
Main Power Switch, Receptacle and Fuse –Plug in power cord here. Switch turns main
power ON/OFF. (Use Control Panel LED Power switch to turn off machine for cleaning and
maintenance). Fuse protects Printer’s electronic circuits.

SECTION 1
GETTING ACQUAINTED
3
Print Engine View
1.
Printhead Latch –When closed, connects Ink Revolver Couplings with Printhead
Cartridge. When opened, retracts Ink Couplings from Printhead Cartridge and
provides access to Printhead Cartridge for cleaning and replacement.
WARNING! Never attempt to open Printhead Latch manually, severe damage will
result. Use the Printhead Release in the Touchscreen "Service" drop-down menu
when no ink is in system. Use System Deprime when ink is in system.
2.
Ink Revolver Couplings –Connect ink hoses to Printhead Cartridge. Printhead
Latch extends and retracts couplings from Printhead.
3.
Printhead Cartridge –Memjet®Printhead produces an 8.77" wide full color print
area.
4.
Service Station –Cleans Printhead Cartridge of excess ink and debris, keeps
Printhead hydrated and protected when not in use, captures and removes ink used to
keep nozzles clear, and moves out of the way of the Printhead during printing.
5.
Service Station Inspection Motor –Moves the Service Station in and out from
under the Printhead Assembly for inspection, cleaning or service.
6.
Printhead Assembly Lifter Motor –Lifts and lowers the Printhead Assembly over
the Service Station for Service Station access and Printing.

SECTION 1
GETTING ACQUAINTED
4
Print Area View (Under Clamshell)
1.
Media (Entry) Sensor Reflector –Reflects beam back to Entry Sensor to indicate
next piece of media is coming into printing position.
2.
Print Platen –Flat surface helps media transport smoothly through Print Area.
3.
Clamshell "Open" Switch –Signals Printer when the Clamshell Latch is released
and Clamshell is opened. Shows on Touchscreen display and in Toolbox System
Status icon.
4.
Clamshell Latch –Release to raise Clamshell to clear media jams or for cleaning
and other maintenance.
5.
Clamshell Support –Holds up Printhead Assembly during maintenance
and service.
6.
Service Station –Cleans Printhead Cartridge of excess ink and debris, keeps
Printhead hydrated and protected when not in use, captures ink used to keep
nozzles clear and directs it to the Waste Ink Tray. Service Station moves out of the
printing path during printing.
7.
Exit Starwheel Assembly –Helps media exit smoothly from the Printer.
8.
Transport Rollers –Keep media moving through Print Area.
9.
Media Exit Conveyor –Moves printed media out of the Printer.
10.
Ink Drip Cover and Tray –Located under Printhead. Catches any excess ink
coming from Service Station and Printhead.

SECTION 1
GETTING ACQUAINTED
5
Ink Tank Door View
1.
Ink Tank Disconnect Switch –When Ink Door is opened, Switch shuts down
communication between Printer and Ink Tanks for safe removal and replacement.
1.
Ink Tank Securing Latches –Used to hold Ink Tanks in slots.
NOTE: Make sure both sides at bottom part of latch are engaged.
3.
Ink Tanks –Printer has 5 Ink Tanks: Cyan, Yellow, Magenta, Black, Black
4.
Ink Waste Tray –Catches any waste ink produced by system. Tray is filled with
absorbent material. Pull on tab to remove Tray.
Control Panel Button/LED Indicators
Control Panel has three buttons with LED indicators.
POWER (ON/OFF) –Turns Printer power ON and OFF.
Turn off power for cleaning and maintenance.

SECTION 2
INSTALLING PRINTER
6
SECTION 2 –Installing Printer
Contents of Packaging
1.
S1 Printer
2.
Ink Drip Tray Assembly
(Includes High and Low Ink Drip Grates)
3.
Five Ink Tanks –Cyan, Magenta, Yellow, Black, Black
4.
Printhead Cartridge
5.
Media Side Guides: Registration (Left) and Adjustable
(Mounting screws attached to Printer)
6.
Rear Media Support Guide Assembly
(Thumbscrew and mounting screws attached to Printer)
7.
Media Support Wedges: Narrow and Wide
(Attach to slots in Rear Media Support Guide)
8.
AC Power Cord
9.
USB Cable
10.
Operator Manual
11.
Driver Software CD
Before using Printer:
Unpack Printer and verify package contents Printer
Choose a location for the Printer
Install Ink Drip Tray Assembly and assemble Printer
Plug in Printer and connect it to computer
Install Printer Driver
Install Ink Tanks
Install Printhead
Set up feed on Printer
Unpack and Set-up
Remove Printer and its parts from carton. Remove all packing tape. Find screws that attach various parts of
Guides to Printer are under tape in their respective mounting positions.
Choose a Location
Place Printer on a sturdy level worktable or cabinet at least 9" from any
walls. Open the Ink Tank Door and raise the Clamshell Assembly. Use the Bubble
Gauge mounted on the Ink Station Frame (or a small level) placed on the Ink
Station Frame to make sure Printer is level. Protect Printer from excessive heat,
dust, and moisture. Avoid placing it in direct sunlight.

SECTION 2
INSTALLING PRINTER
7
Install Ink Drip Tray Assembly
1. Assemble the Ink Drip Tray Assembly:
Select the High or Low Bridge and install it on the Ink Tray
Pins as shown [A].
High Bridge [1] is for thinner media (paper or envelopes).
Low Bridge [2] is for thicker card stock and cardboard.
2. Install the Ink Drip Tray
Assembly:
Open the Ink Tank Door [A].
3. Release Latch [B] to raise the
Clamshell.
4. Insert tabs on Ink Drip Tray into
frame slots [C] as shown.
5. Close Clamshell.

SECTION 2
INSTALLING PRINTER
8
Assemble Printer
1. Install Right
Adjustable Media
Guide with (2) screws
[1] (included).
2. Attach Left Adjustable
Media Side Guide with
(2) screws [2]
(included).
3. Attach Rear Media
Support using (2)
screws (included) to
secure it to the
mounting holes on the
Center Plate [3].
Attach Adjusting
Knob [4].
NOTE: Two outside holes fit over socket
head screws.

SECTION 2
INSTALLING PRINTER
9
Narrow and Wide Media Support Wedges:
Use the Narrow or Wide Media Support Wedges to accommodate very wide or very narrow media.
1. Fit the tabs on the Wedges into the appropriate slots on the Media Support Guide. See examples below.
[A] Wide Guide installed.
[B] Narrow Guide installed.

SECTION 2
INSTALLING PRINTER
10
Connect Printer
Plugging in Printer
Plug power cord into receptacle [1] at rear of Printer. Internal power supply in
Printer is rated 100 to 240VAC, 50/60 Hz.
CAUTION
DO NOT USE AN ADAPTER PLUGS OR EXTENSION CORDS
TO CONNECT PRINTER TO WALL RECEPTACLE.
DO NOT USE OUTLETS CONTROLLED BY WALL SWITCHES.
DO NOT USE OUTLETS THAT SHARE SAME CIRCUIT WITH
LARGE ELECTRICAL MACHINES OR APPLIANCES.
Connect to Computer
Printer connects to computer through USB Port [2].
Network Port [3] for operating in a network environment.
See “Network Connection Setup”in “Using Control Panel Touchscreen”.
Turning Power ON and OFF
IMPORTANT!
CLOSE ALL COVERS AND DOORS BEFORE STARTING OR
POWERING DOWN THE PRINTER.
IMPORTANT! START ONE PRINTER AT A TIME WHEN SIMILAR
PRINTERS ARE ON THE SAME NETWORK.
Powering Up Printer:
1. Press Main Power Switch on Rear Panel.
2. Press Power Button on Control Panel.
Powering Down Printer:
CAUTION
WHENEVER POWERING DOWN UNIT, ALWAYS:
1. CLOSE ALL COVERS.
2. PRESS POWER BUTTON ON CONTROL PANEL.
3. WAIT FOR PRINTER TO STOP PROCESSING.
4. THEN PRESS MAIN POWER SWITCH ON REAR PANEL.

SECTION 2
INSTALLING PRINTER
11
Install Printer Driver
For Printer software to operate properly, check that computer system meets minimum requirements:
Operating System: Windows 8/8.1, Windows 10 (Desktop Mode only). Windows XP, Windows Vista,
Windows 7. Supports 32 and 64 bit systems. (You must have administrative privileges on system.)
NOTE: Windows 8, 8.1 and Windows 10 will only work in desktop mode. No Windows 8 or 10 metro apps
will be supported (applications that work ONLY in Windows 8 or 10 environments).
Microprocessor: Pentium II, 2 GHz minimum (Pentium Dual Core, 2.5 GHz or better, is optimal)
System memory: 2 GB minimum; or as recommended for your operating system.
Free hard-disk space: At least 10 GB.
Web Browser: Firefox recommended; Chrome, Safari, and Opera also supported.
CD/DVD drive.
USB port (2.0/3.0): (Ports will be identified as “USB” or “Enhanced” in Device Manager)
Microsoft .Net Framework version 3.5 (for 32 bit systems) or Microsoft .Net Framework version 4 (for 64 bit
systems) must be installed. NOTE: Even if a higher .NET Framework version is installed; version 3.5 or 4 must
also be installed, or Toolbox will not open.
IMPORTANT: Before installing Printer software (Toolbox and Driver), temporarily disable all antivirus
programs and firewalls. In addition, you must be logged onto system with full administrative privileges
(admin rights). NOTE: If installing over USB, do not plug in USB cable until prompted.
Install Over USB Connection
This is the procedure for installing the Print Driver over the USB connection. The procedures for installing the Print
Driver over a network connection follow.
1. Check that Printer is plugged in and turned OFF. Disconnect
USB connection if already plugged in.Install disk supplied with
Printer in your CD drive. When AutoPlay Window opens, click
“Run Setup.exe”to start.
2. Install Printer Software. Make sure computer system
meets minimum requirements and you followed other
instructions listed on screen.
Click “Install Printer Software”.

SECTION 2
INSTALLING PRINTER
12
3. License Agreement.
Check “I accept…” then click “Next>”.
4. Printer Connections. Click “Configure to print using
USB”. Then click “Next>”.
5. Installing Printer Software.
Software download begins.
6. Would You Like to Install This Device Software?
Click “Install”.
7. Connect Device Now. Turn Printer ON and connect USB
cable. Don’t click on either button.
Software will finish installing.

SECTION 2
INSTALLING PRINTER
13
8. Finished software installation. Do not check the Print
Test Page as Printer is not set up yet. You can check “Set
this printer as the default printer”at this time.
Click “Finish”.
9. Install Printer Software.
Click “Exit”to close CD.
10. Restart computer to complete installation.
Install Over Network Connection, Version A
Use this procedure to install the Print Driver over the Network connection. This procedure works for almost all
networks that allow automatic assignment of the IP address (factory default).
NOTE: Copy the 12-digit Hardware ID number listed on the Printer(s) on the label located below the
Ethernet port so you can identify the Printer(s) in a later step.
1. Check that Printer is plugged in and turned ON. Make sure the
Ethernet (network) cable is plugged into the Ethernet port on
the Printer. Install disk supplied with Printer in your CD drive.
When AutoPlay Window opens, click “Run Setup.exe”to start.
2. Install Printer Software. Make sure computer system
meets minimum requirements and you followed other
instructions listed on screen.
Click “Install Printer Software”.

SECTION 2
INSTALLING PRINTER
14
3. License Agreement.
Check “I accept…” then click “Next>”.
4. Printer Connections. Click “Configure to print using
the Network”. Make sure the Printer is connected to the
Network. Then click “Next>”.
5. Printers Discovered. A list of available Printers opens.
Check the Printer column to verify you have an S-Series
printer. Check the Hardware ID column and match the
number listed to the number you copied previously from
the Printer label. Select that Printer. Click “Next>”.
NOTE: If the Printer does not appear on the list, the IP
address may have to be assigned manually. See “Install
Over Network Connection, Version B”.
6. Installing Printer Software.
Software download begins.
7. Would You Like to Install This Device Software?
Click “Install”.