Asus VA247HEY Series User manual

VA247HEY Series
LCD Monitor
User Guide

ii
Copyright © 2022 ASUSTeK COMPUTER INC. All Rights Reserved.
No part of this manual, including the products and software described in it, may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any
means, except documentation kept by the purchaser for backup purposes, without the express written
permission of ASUSTeK COMPUTER INC. (“ASUS”).
Product warranty or service will not be extended if: (1) the product is repaired, modied or altered, unless
such repair, modication of alteration is authorized in writing by ASUS; or (2) the serial number of the
product is defaced or missing.
ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS
DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS,
LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE),
EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY
DEFECT OR ERROR IN THIS MANUAL OR PRODUCT.
SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR
INFORMATIONAL USE ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE,
AND SHOULD NOT BE CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO
RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS
MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.
Products and corporate names appearing in this manual may or may not be registered trademarks or
copyrights of their respective companies, and are used only for identication or explanation and to the
owners’ benet, without intent to infringe.
Table of contents
Notices......................................................................................................... iii
Care & Cleaning......................................................................................... vii
Takeback Services.................................................................................... viii
1.1 Welcome! ...................................................................................... 1-1
1.2 Package contents......................................................................... 1-1
1.3 Assembling the monitor.............................................................. 1-2
1.4 Connect cables............................................................................. 1-3
1.4.1 Rear of the LCD monitor ................................................. 1-3
1.4.2 Sixsidesgure................................................................ 1-4
1.5 Monitor introduction .................................................................... 1-5
1.5.1 UsingtheControlsbutton .............................................. 1-5
2.1 Detaching the arm/stand (for VESA wall mount) ...................... 2-1
2.2 Adjusting the monitor.................................................................. 2-2
3.1 OSD (On-Screen Display) menu ................................................. 3-1
3.1.1 Howtorecongure.......................................................... 3-1
3.1.2 OSDFunctionIntroduction.............................................. 3-2
3.2 Specications............................................................................. 3-12
3.3 Troubleshooting (FAQ).............................................................. 3-13
3.4 Supported Timing List............................................................... 3-14

iii
Notices
Federal Communications Commission Statement
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubject
tothefollowingtwoconditions:
• Thisdevicemaynotcauseharmfulinterference,and
• Thisdevicemustacceptanyinterferencereceivedincluding
interferencethatmaycauseundesiredoperation.
Thisequipmenthasbeentestedandfoundtocomplywiththelimitsfora
ClassBdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimits
aredesignedtoprovidereasonableprotectionagainstharmfulinterference
inaresidentialinstallation.Thisequipmentgenerates,usesandcan
radiateradiofrequencyenergyand,ifnotinstalledandusedinaccordance
withmanufacturer’sinstructions,maycauseharmfulinterferencetoradio
communications.However,thereisnoguaranteethatinterferencewill
notoccurinaparticularinstallation.Ifthisequipmentdoescauseharmful
interferencetoradioortelevisionreception,whichcanbedeterminedby
turningtheequipmentoffandon,theuserisencouragedtotrytocorrect
theinterferencebyoneormoreofthefollowingmeasures:
• Reorientorrelocatethereceivingantenna.
• Increasetheseparationbetweentheequipmentandreceiver.
• Connecttheequipmenttoanoutletonacircuitdifferentfromthatto
which the receiver is connected.
• Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Canadian Department of Communications Statement
ThisdigitalapparatusdoesnotexceedtheClassBlimitsforradio
noiseemissionsfromdigitalapparatussetoutintheRadioInterference
RegulationsoftheCanadianDepartmentofCommunications.
ThisclassBdigitalapparatuscomplieswithCanadianICES-003.

iv
Safety information
• Beforesettingupthemonitor,carefullyreadallthedocumentationthat
camewiththepackage.
• Topreventfireorshockhazard,neverexposethemonitortorainor
moisture.
• Nevertrytoopenthemonitorcabinet.Thedangeroushighvoltages
insidethemonitormayresultinseriousphysicalinjury.
• Ifthepowersupplyisbroken,donottrytofixitbyyourself.Contacta
qualifiedservicetechnicianoryourretailer.
• Beforeusingtheproduct,makesureallcablesarecorrectlyconnected
andthepowercablesarenotdamaged.Ifyoudetectanydamage,
contactyourdealerimmediately.
• Slotsandopeningsonthebackortopofthecabinetareprovidedfor
ventilation.Donotblocktheseslots.Neverplacethisproductnearor
overaradiatororheatsourceunlessproperventilationisprovided.
• Themonitorshouldbeoperatedonlyfromthetypeofpowersource
indicatedonthelabel.Ifyouarenotsureofthetypeofpowersupplyto
yourhome,consultyourdealerorlocalpowercompany.
• Usetheappropriatepowerplugwhichcomplieswithyourlocalpower
standard.
• Donotoverloadpowerstripsandextensioncords.Overloadingcan
resultinfireorelectricshock.
• Avoiddust,humidity,andtemperatureextremes.Donotplacethe
monitorinanyareawhereitmaybecomewet.Placethemonitorona
stablesurface.
• Unplugtheunitduringalightningstormorifitwillnotbeusedfora
longperiodoftime.Thiswillprotectthemonitorfromdamagedueto
powersurges.
• Neverpushobjectsorspillliquidofanykindintotheslotsonthe
monitorcabinet.
• Toensuresatisfactoryoperation,usethemonitoronlywithULlisted
computerswhichhaveappropriateconfiguredreceptaclesmarked
between100~240VAC.
• Thesocket-outletshallbeinstalledneartheequipmentandshallbe
easilyaccessible
• Ifyouencountertechnicalproblemswiththemonitor,contacta
qualifiedservicer.
• Provideanearthingconnectionbeforethemainsplugisconnectedto
themains.And,whendisconnectingtheearthingconnection,besure
todisconnectafterpullingoutthemainsplugfromthemains.

v
WARNING
Usageofotherthanspeciedhead-orearphonescanresultinhearing
lossduetoexcessivesoundpressures.
Pleaseconrmthedistributionsysteminbuildinginstallationshallprovide
thecircuitbreakerrated120/240V,20A(maximum).
Ifprovidedwitha3-pinattachmentplugonthepowercord,plugthecord
intoagrounded(earthed)3-pinoutlet.Donotdisablethepowercord
groundingpin,forexample,byattachinga2-pinadapter.Thegrounding
pinisanimportantsafetyfeature.
Declaration of Conformity
ThisdevicecomplieswiththerequirementssetoutintheCouncil
DirectiveontheApproximationoftheLawsoftheMemberStates
relatingtoElectromagneticCompatibility(2014/30/EU),Low-voltage
Directive(2014/35/EU),ErPDirective(2009/125/EC)andRoHSdirective
(2011/65/EU).Thisproducthasbeentestedandfoundtocomplywith
theharmonizedstandardsforInformationTechnologyEquipment,these
harmonizedstandardspublishedunderDirectivesofOfcialJournalofthe
EuropeanUnion.
WEEE Symbol Statement
Thissymbolontheproductoronitspackagingindicatesthatthisproduct
mustnotbedisposedofwithyourotherhouseholdwaste.Instead,itis
yourresponsibilitytodisposeofyourwasteequipmentbyhandingitover
toadesignatedcollectionpointfortherecyclingofwasteelectricaland
electronicequipment.Theseparatecollectionandrecyclingofyourwaste
equipmentatthetimeofdisposalwillhelptoconservenaturalresources
andensurethatitisrecycledinamannerthatprotectshumanhealthand
theenvironment.Formoreinformationaboutwhereyoucandropoffyour
wasteequipmentforrecycling,pleasecontactyourlocalcityofce,your
householdwastedisposalserviceortheshopwhereyoupurchasedthe
product.

vi
Stability Hazard.
Theproductmayfall,causingseriouspersonalinjuryordeath.To
preventinjury,thisproductmustbesecurelyattachedtotheoor/wallin
accordancewiththeinstallationinstructions.
Aproductmayfall,causingseriouspersonalinjuryordeath.Manyinjuries,
particularlytochildren,canbeavoidedbytakingsimpleprecautionssuch
as:
ALWAYSusecabinetsorstandsorinstallationmethodsrecommendedby
themanufactureroftheproductset.
ALWAYSusefurniturethatcansafelysupporttheproduct.
ALWAYSensuretheproductisnotoverhangingtheedgeofthesupporting
furniture.
ALWAYSeducatechildrenaboutthedangersofclimbingonfurnitureto
reachtheproductoritscontrols.
ALWAYSroutecordsandcablesconnectedtoyourproductsotheycannot
betrippedover,pulledorgrabbed.
NEVERplaceaproductinanunstablelocation.
NEVERplacetheproductontallfurniture(forexample,cupboardsor
bookcases)withoutanchoringboththefurnitureandtheproducttoa
suitablesupport.
NEVERplacetheproductonclothorothermaterialsthatmaybelocated
betweentheproductandsupportingfurniture.
NEVERplaceitemsthatmighttemptchildrentoclimb,suchastoysand
remotecontrols,onthetopoftheproductorfurnitureonwhichtheproduct
isplaced.
Iftheexistingproductisgoingtoberetainedandrelocated,thesame
considerationsasaboveshouldbeapplied.

vii
Care & Cleaning
• Beforeyouliftorrepositionyourmonitor,itisbettertodisconnectthe
cablesandpowercord.Followthecorrectliftingtechniqueswhen
positioningthemonitor.Whenliftingorcarryingthemonitor,graspthe
edgesofthemonitor.Donotliftthedisplaybythestandorthecord.
• Cleaning.Turnyourmonitoroffandunplugthepowercord.Cleanthe
monitorsurfacewithalint-free,non-abrasivecloth.Stubbornstains
mayberemovedwithaclothdampenedwithmildcleaner.
• Avoidusingacleanercontainingalcoholoracetone.Useacleaner
intendedforusewiththeLCD.Neverspraycleanerdirectlyonthe
screen,asitmaydripinsidethemonitorandcauseanelectricshock.
The following symptoms are normal with the monitor:
• Thescreenmayflickerduringtheinitialuseduetothenatureofthe
fluorescentlight.TurnoffthePowerSwitchandturnitonagainto
makesurethattheflickerdisappears.
• Youmayfindslightlyunevenbrightnessonthescreendependingon
thedesktoppatternyouuse.
• Whenthesameimageisdisplayedforhours,anafterimageofthe
previousscreenmayremainafterswitchingtheimage.Thescreenwill
recoverslowlyoryoucanturnoffthePowerSwitchforhours.
• Whenthescreenbecomesblackorflashes,orcannotworkanymore,
contactyourdealerorservicecentertofixit.Donotrepairthescreen
byyourself!
Conventions used in this guide
WARNING:Informationtopreventinjurytoyourselfwhentryingto
completeatask.
CAUTION:Informationtopreventdamagetothecomponents
whentryingtocompleteatask.
IMPORTANT:InformationthatyouMUSTfollowtocompletea
task.
NOTE:Tipsandadditionalinformationtoaidincompletingatask.

viii
Wheretondmoreinformation
Refertothefollowingsourcesforadditionalinformationandforproduct
andsoftwareupdates.
1. ASUS websites
TheASUSwebsitesworldwideprovideupdatedinformationonASUS
hardwareandsoftwareproducts.Refertohttp://www.asus.com
2. Optional documentation
Yourproductpackagemayincludeoptionaldocumentationthatmay
havebeenaddedbyyourdealer.Thesedocumentsarenotpartof
thestandardpackage.
Takeback Services
ASUSrecyclingandtakebackprogramscomefromourcommitmenttothe
higheststandardsforprotectingourenvironment.Webelieveinproviding
solutionsforourcustomerstobeabletoresponsiblyrecycleourproducts,
batteriesandothercomponentsaswellasthepackagingmaterials.
Pleasegotohttp://csr.asus.com/english/Takeback.htmfordetailrecycling
informationindifferentregion.
Product information for EU energy label

1-1
ASUS LCD Monitor VA247HEY Series
1.1 Welcome!
ThankyouforpurchasingtheASUS®LCDmonitor!
ThelatestwidescreenLCDmonitorfromASUSprovidesacrisper,
broader,andbrighterdisplay,plusahostoffeaturesthatenhanceyour
viewingexperience.
Withthesefeatures,youcanenjoytheconvenienceanddelightfulvisual
experiencethatthemonitorbringsyou!
1.2 Package contents
Checkyourpackageforthefollowingitems:
LCD Monitor
 MonitorBase
 MonitorColumn
 QuickStartGuide
Warranty Card
 1xPowerCord
 1xHDMICable(optional)
 1xVGACable(optional)
 1xDVICable(optional)
• Ifanyoftheaboveitemsisdamagedormissing,contactyourretailer
immediately.

1-2 Chapter 1: Product Introduction
1.3 Assembling the monitor
To assemble the monitor
1. Placethemonitorstandbaseonastabletabletop,Slidethemonitor
standbodyinthecorrectdirectiondownontothestandbase.
2. Placethemonitoronasoftclothorcushionneartheedgeofdesk.
Alignthestandassemblybrackettothemonitorgroove.Insertthe
brackettowardsmonitoruntilitlocksinplace.
3. Adjustthemonitortotheanglethatismostcomfortableforyou.
1
2
-5 ~ 23

1-3
ASUS LCD Monitor VA247HEY Series
1.4 Connect cables
1.4.1 Rear of the LCD monitor
5
24
31
HDMI VGA
DVI
1. AC-INPort
2. HDMIPort
3. DVIPort
4. VGAPort
5. KensingtonLock

1-4 Chapter 1: Product Introduction
1.4.2 Sixsidesgure
ASUS VA247 Series
UNIT:mm(inch)

1-5
ASUS LCD Monitor VA247HEY Series
1.5 Monitor introduction
1.5.1 Using the Controls button
Usethecontrolbuttononthebackofthemonitortoadjusttheimage
settings.
1
2
3
4
5
1. MenuButton/Close:
• PressthisButtonentertheOSDmenu.
• ExittheOSDmenu .
• Returntopreviousmenu.
• KeyLockedHotkey(*Note1)
2. Close/ReturnButton:
• ExittheOSDmenu .
• Enter/selecttheicon(function)highlightedwhiletheOSDisactivated.
3. Inputsourcehotkey/Increasevalue:
• AddorIncreasevalue
• Inputsourcehotkey
4. Brightnesshotkey/Decreasevalue:
• NextItemorDecreasevalue
• Brightnesshotkey
5. PowerButton:
• Poweron/offmonitorwhenmonitorispoweroff/on.

2-1
ASUS LCD Monitor VA247HEY Series
2.1 Detaching the arm/stand (for VESA wall
mount)
ThedetachablestandofthismonitorisspeciallydesignedforVESAwall
mount.
To detach the arm/stand
1. Disconnectpowerandsignalcables.Carefullyputthefrontofthe
monitorfacedownonacleantable.
2. Removethebase/standfromthemonitor.
• Werecommendthatyoucoverthetablesurfacewithsoftclothtoprevent
damagetothemonitor.
• TheVESAwallmountkit(100x100mm)ispurchasedseparately.
• UseonlytheULListedWallMountBracketwithminimumweight/load12kg
(Screwsize:M4x10mm).

2-2 Chapter 2: Setup
2.2 Adjusting the monitor
• Foroptimalviewing,werecommendthatyoulookatthefullfaceofthe
monitor,thenadjustthemonitortotheanglethatismostcomfortable
foryou.
• Holdthestandtopreventthemonitorfromfalling whenyouchangeits
angle.
• Youcanadjustthemonitor’sanglefrom+23˚to-5˚.
-5 ~ 23
Itisnormalthatthemonitorslightlyshakeswhileyouadjusttheviewing
angle.

3-1
ASUS LCD Monitor VA247HEY Series
3.1 OSD (On-Screen Display) menu
3.1.1 Howtorecongure
Reading Mode
Darkroom Mode
Splendid
Standard Mode
Night View Mode
Theater Mode
Game Mode
Scenery Mode
sRGB Mode
Standard Mode VGA 1920x1080@60Hz
ASUS VA247
1. PresstheMENUbuttontoactivatetheOSDmenu.
2. Presstheand buttonstotogglebetweenoptionsinthe
Menu.Asyoumovefromoneicontoanother,theoptionnameis
highlighted.
3. ToselectthehighlighteditemonthemenupresstheCenterkey.
4. Presstheand buttonstoselectthedesiredparameter.
5. PresstheCenterkeytoentertheslidebarandthenusetheor
buttons,accordingtotheindicatorsonthemenu,tomakeyour
changes.

3-2 Chapter 3: General Instruction
3.1.2 OSD Function Introduction
1. Splendid
Thisfunctioncontainseightsub-functionsthatyoucanselectfor
yourpreference.EachmodehastheResetselection,allowingyouto
maintainyoursettingorreturntothepresetmode.
Reading Mode
Darkroom Mode
Splendid
Standard Mode
Night View Mode
Theater Mode
Game Mode
Scenery Mode
sRGB Mode
Standard Mode VGA 1920x1080@60Hz
ASUS VA247
• Standard Mode:Thisisthebestchoicefordocumenteditingwith
SPLENDID™VideoIntelligenceTechnology.
• sRGB Mode:Thisisthebestchoiceforviewingphotosandgraphics
fromPCs.
• Scenery Mode:Thisisthebestchoiceforsceneryphotodisplayingwith
SPLENDID™VideoIntelligenceTechnology.
• Theater Mode:Thisisthebestchoiceformoviewatchingwith
SPLENDID™VideoIntelligenceTechnology.
• Game Mode:ThisisthebestchoiceforgameplayingwithSPLENDID™
VideoIntelligenceTechnology.
• Night View Mode:Thisisthebestchoiceforplayingdark-scenegame
orwatchingdark-scenemoviewithSPLENDID™VideoIntelligence
Technology.
• Reading Mode :Thisisthebestchoiceforbookreading.
• Darkroom Mode :Thisisthebestchoiceforaweakambientlight
environmen.
• IntheStandardMode,theSaturation,SkinTone,Sharpness,andASCR
functionsarenotuser-configurable.
• InthesRGB,theSaturation,ColorTemp.,SkinTone,Sharpness,Brightness,
ContrastandASCRfunctionsarenotuser-configurable.
• IntheReadingMode,theSaturation,SkinTone,ASCR,contrast,andColor
Tempfunctionsarenotuser-configurable.

3-3
ASUS LCD Monitor VA247HEY Series
2. EyeCare
Eye Care
Standard Mode VGA 1920x1080@60Hz
ASUS VA247
Color Augmentation
Rest Reminder
Blue Light Filter
• Blue Light Filter:Inthisfunction,youcanadjustthebluelightfilterfrom
0tomax.0:nochanges；Max:Thehigherthelevel,thelessbluelight
isscattered.Whenbluelightfilterisactivated,thedefaultsettingsof
StandardModewillbeautomaticallyimported.Besidesmaximumlevel,
thebrightnessisuser-configurable.Maximumistheoptimizedsetting.
ItiscompliancewithTUVlowbluelightcertification*.Thebrightness
functionisnotuserconfigurable.
• Whentheuseradjustsbluelightfilterbartomaximumlevel.
• *Whencoloraugmentationisindefaultvalue(50).
• Rest Reminder:Thisfunctionprovidesyouarestreminderaccording
tohowlongyousetforyourworkingtime.Forexample,ausersets60
minutesworkingtimeandtherewillbeapopupreminderappearedon
theupperleftcornerofthemonitorfor5seconds.Pressanykeytomake
this reminder OSD disappeared.
• Whenthisfunctionisenable,thefollowingfunctionsarenotavailable:
SplendidDemoMode,GamePlusandQuickFit.
• Color Augmentation:Theadjustingrangeofcolorenhancementisfrom
0to100.
• ThisfunctionisnotavailableinsRGBmodeunderSplendid.
• ThisfunctionisnotavailablewhenReddishorYellowishisselectedinthe
SkinTonemenu.

3-4 Chapter 3: General Instruction
3. Color
Selecttheimagecoloryoulikefromthisfunction.
Color
Brightness
Color Temp.
Contrast
Standard Mode VGA 1920x1080@60Hz
ASUS VA247
Saturation
Skin Tone
• Brightness:Theadjustingrangeisfrom0to100.
• Contrast:Theadjustingrangeisfrom0to100.
• Saturation:Theadjustingrangeisfrom0to100.
• Color Temp.:Containsthreepresetcolormodes(Cool,Normal,Warm)
and User Mode.
• Skin Tone:ContainsthreecolormodesincludingReddish,Natural,and
Yellowish.
• IntheUserMode,colorsofR(Red),G(Green),andB(Blue)areuser-
configurable;theadjustingrangeisfrom0~100.
• IntheStandardMode,theSaturationandSkinTonefunctionsarenotuser-
configurable.

3-5
ASUS LCD Monitor VA247HEY Series
4. Image
YoucanadjusttheimageSharpness,TraceFree,AspectControl,
VividPixel, ASCR,MotionSync,FreeSync,Position(VGAonly),
Focus(VGAonly),andAutoAdjust(VGAonly),fromthismain
function.
Image
VividPixel
Aspect Control
Sharpness
Trace Free
Standard Mode VGA 1920x1080@60Hz
ASUS VA247
More
FreeSync
ASCR
Image
Back
Standard Mode VGA 1920x1080@60Hz
ASUS VA247
Focus
Auto Adjust
Motion Sync
Position
• Sharpness:Adjuststhepicturesharpness.Theadjustingrangeisfrom
0to100.
• Trace Free:SpeedsuptheresponsetimebyOverDrivetechnology.The
adjustingrangeisfromlower0tofaster100.
• Aspect Control:Adjuststheaspectratioto“Full”,“4:3”.
• VividPixel:ASUSExclusiveTechnologythatbringslifelikevisualsfor
crystal-clearanddetail-orientedenjoyment.Theadjustingrangeisfrom
0to100.
• ASCR:SelectON or OFFtoenableordisabledynamiccontrastratio
function.
• Motion Sync: Decreasemotionblurandminimizeghostingpartwhen
on-screenobjectsarefastmoving.Whenthisfunctionisturnedon,the
screenmayflashslightlyandthebrightnesswilldecrease.
• FreeSync:ItcanallowaFreeSyncsupportedgraphicssourceto
dynamicallyadjustdisplayrefreshratebasedontypicalcontentframe
ratesforpowerefficient,virtuallystutterfreeandlow-latencydisplay
update.