AT&T Synapse User manual

© 2010–2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American
Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 13.0 6/11
Synapse®Installation Guide

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Synapse Installation Guide
C ONTENTS
Preface........................................................................................................................................................................ 6
Using This Guide ...........................................................................................................................................................................................................................................6
Topic Navigation ...........................................................................................................................................................................................................................................7
Text Conventions ..........................................................................................................................................................................................................................................8
Deskset and Cordless Handset Menu Navigation.........................................................................................................................................................................9
Additional Documentation .......................................................................................................................................................................................................................9
Installation...............................................................................................................................................................10
System Overview .......................................................................................................................................................................................................................................11
Software Version Compatibility .........................................................................................................................................................................................13
System Installation Overview .............................................................................................................................................................................................14
Recommended Installation Sequence.............................................................................................................................................................................................17
Planning Your System and Network Configuration..................................................................................................................................................................19
About Modes of Operation..................................................................................................................................................................................................19
IP Addresses and Connectivity..........................................................................................................................................................................................20
Extension Assignments..........................................................................................................................................................................................................21
Analog Telephones (ATA).....................................................................................................................................................................................................21
Site Preparation..........................................................................................................................................................................................................................................22
Network Requirements..........................................................................................................................................................................................................22
Placement Considerations ...................................................................................................................................................................................................23
Power Considerations ............................................................................................................................................................................................................23
Other Preparations ..................................................................................................................................................................................................................24
Assigning Telephone Lines and Extensions..................................................................................................................................................................................25
Providing Limited Telephone Service During AC Power Outages....................................................................................................................25
Analog Line Connection Order on PSTN Gateways................................................................................................................................................25
ATA Fax Line Configuration.................................................................................................................................................................................................26
Gateway and ATA Placement..............................................................................................................................................................................................................27
Rack Mounting ...........................................................................................................................................................................................................................27

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Synapse Installation Guide
Wall Mounting............................................................................................................................................................................................................................28
Grounding.....................................................................................................................................................................................................................................29
Gateway Installation ................................................................................................................................................................................................................................31
Deskset Installation ..................................................................................................................................................................................................................................35
SB67050 ATA Installation......................................................................................................................................................................................................................42
Connecting Analog Devices to the ATA........................................................................................................................................................................43
SB67040 Cordless Handset Installation.........................................................................................................................................................................................49
Charger Installation.................................................................................................................................................................................................................49
Battery Installation ..................................................................................................................................................................................................................50
Battery Charging.......................................................................................................................................................................................................................51
TL7600 Cordless Headset Installation ............................................................................................................................................................................................52
Charger Installation.................................................................................................................................................................................................................52
Battery Installation ..................................................................................................................................................................................................................53
Battery Charging.......................................................................................................................................................................................................................54
Getting Started .......................................................................................................................................................55
PSTN Gateway Features.........................................................................................................................................................................................................................56
T1 Gateway Features...............................................................................................................................................................................................................................58
Gateway Front Panel Interface...........................................................................................................................................................................................................60
Gateway Configuration..........................................................................................................................................................................................................62
Upgrade Gateway Software ................................................................................................................................................................................................63
ATA Features................................................................................................................................................................................................................................................65
ATA Front Panel Interface....................................................................................................................................................................................................67
ATA Configuration....................................................................................................................................................................................................................68
Upgrade ATA Software ..........................................................................................................................................................................................................69
Resetting Devices ......................................................................................................................................................................................................................................71
Deskset IP Settings...................................................................................................................................................................................................................................73
Set/Edit Static IP ......................................................................................................................................................................................................................75
IP Status........................................................................................................................................................................................................................................76
Upgrade Deskset Software ...................................................................................................................................................................................................................77

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Synapse Installation Guide
System Configuration ............................................................................................................................................79
The Web User Interface (WebUI).......................................................................................................................................................................................................80
WebUI Overview........................................................................................................................................................................................................................81
Log in as Administrator.........................................................................................................................................................................................................82
Error Handling ............................................................................................................................................................................................................................84
System Settings..........................................................................................................................................................................................................................................85
Setting Line Appearance Mode .........................................................................................................................................................................................86
Dial Plan Settings .....................................................................................................................................................................................................................87
Direct Inward Dial (T1 Gateway).......................................................................................................................................................................................91
Trunk Naming .............................................................................................................................................................................................................................97
Trunk Reservation (Outgoing Calls) ................................................................................................................................................................................98
PSTN Gateway Trunk Routing (Incoming Calls) ..................................................................................................................................................... 100
T1 Settings ................................................................................................................................................................................................................................................. 101
T1 Diagnostics......................................................................................................................................................................................................................... 105
ATA Settings.............................................................................................................................................................................................................................................. 106
ATA FXS Ports ......................................................................................................................................................................................................................... 107
Fax Overview ........................................................................................................................................................................................................................... 109
Overhead Paging Overview.............................................................................................................................................................................................. 112
Paging Zones........................................................................................................................................................................................................................... 121
Updating Devices.................................................................................................................................................................................................................................... 124
Product Registration ............................................................................................................................................................................................................................. 129
Troubleshooting....................................................................................................................................................130
Common Troubleshooting Procedures ........................................................................................................................................................................................ 131
Resetting Devices.................................................................................................................................................................................................................. 131
Resolving General Functional Issues........................................................................................................................................................................... 133
Resolving PSTN Gateway Audio Echoes .................................................................................................................................................................... 136
Resolving General Audio Issues.....................................................................................................................................................................................138
Reintroducing a Deskset Into the System................................................................................................................................................................. 139
Reintroducing a Gateway or ATA Into the System............................................................................................................................................... 142
Power Failure Recovery Procedure..............................................................................................................................................................................144

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Synapse Installation Guide
Initial Installation .................................................................................................................................................................................................................................... 146
Display Messages.................................................................................................................................................................................................................................... 147
T1 Gateway Indicators ........................................................................................................................................................................................................ 151
PSTN Gateway Setup........................................................................................................................................................................................................... 153
WebUI........................................................................................................................................................................................................................................................... 154
Administrator WebUI ........................................................................................................................................................................................................... 154
User WebUI............................................................................................................................................................................................................................... 161
PC/Deskset Interaction ....................................................................................................................................................................................................................... 162
Other Deskset Features....................................................................................................................................................................................................................... 163
SB67050 Analog Terminal Adapter............................................................................................................................................................................................... 167
General Troubleshooting ................................................................................................................................................................................................... 167
Music on Hold (MoH)............................................................................................................................................................................................................ 169
Overhead Paging (OHP) ..................................................................................................................................................................................................... 172
Fax Configuration .................................................................................................................................................................................................................. 183
Analog Phone.......................................................................................................................................................................................................................... 187
Group Mailbox......................................................................................................................................................................................................................... 189
Appendixes ............................................................................................................................................................190
Appendix A: Technical Specifications ........................................................................................................................................................................................... 190
Appendix B: Default Settings............................................................................................................................................................................................................ 193
Appendix C: Part Lists .......................................................................................................................................................................................................................... 197
SB67010 PSTN Gateway Parts List ..............................................................................................................................................................................197
SB67060 T1 Gateway Parts List ....................................................................................................................................................................................198
SB67020 Deskset Parts List............................................................................................................................................................................................. 199
SB67030 Deskset Parts List............................................................................................................................................................................................. 200
SB67050 Analog Terminal Adapter (ATA) Parts List ........................................................................................................................................... 201
SB67040 Cordless Handset Parts List ........................................................................................................................................................................ 202
TL7600 Cordless Headset Parts List............................................................................................................................................................................ 203

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Synapse Installation Guide
Appendix D: Maintenance................................................................................................................................................................................................................... 204
Appendix E: Important Safety Instructions ................................................................................................................................................................................ 205
Appendix F: Limited Warranty.......................................................................................................................................................................................................... 207
Glossary..................................................................................................................................................................211

Synapse Installation Guide
Preface 6
P REFACE
This Installation Guide provides instructions for installing and setting up your Synapse system with software version 1.9.2 or later.
See page 13 for instructions on checking the software version on the Gateway, the Deskset, and the ATA.
Before using this AT&T product, please read “Appendix E: Important Safety Instructions” on page 205. Please read this guide
thoroughly for all the information necessary to install your new AT&T product.
Using This Guide
The following sections provide instructions for using this guide:
 “Topic Navigation” on page 7
 “Text Conventions” on page 8
 “Deskset and Cordless Handset Menu Navigation” on page 9.
For customer service or product information, contact the person who installed your system. If your installer is 
unavailable, visit our web site at
www.telephones.att.com/smb or call 1 [phone] . In Canada,
dial
1 [phone] .
Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is
present just to help you find the correct screen; in others, full size text conveys the intended information.

Preface 7
Synapse Installation Guide
Topic Navigation
This guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation
conventions within the guide.
Figure 1. Installation Guide Navigation
Synapse Installation Guide
Preface 6
P REFACE
This Installation Guide provides instructions for installing and setting up your Synapse system with software version 1.9.2 or later.
See page 13 for instructions on checking the software version on the Gateway, the Deskset, and the ATA.
Before using this AT&T product, please read Appendix E: Important Safety Instructions on page 205. Please read this guide
thoroughly for all the information necessary to install your new AT&T product.
Using This Guide
The following sections provide instructions for using this guide:
 Topic Navigation on page 7
 Text Conventions on page 8
 Deskset and Cordless Handset Menu Navigation on page 9.
For customer service or product information, contact the person who installed your system. If your installer is
unavailable, visit our web site at
www.telephones.att.com/smb or call 1 [phone] . In Canada,
dial
1 [phone] .
Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is
present just to help you find the correct screen; in others, full size text conveys the intended information.
Task Link
Click on this link to move to the beginning
of the instructions for this task.
Back to Table of Contents
Click on the page heading to
move to the Table of Contents.
Previous
and Next
Page
Back to
Last Page
Viewed

Preface 8
Synapse Installation Guide
Text Conventions
Table 1 lists text formats and their uses.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on the screen in a title, menu, or
prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Figure 1, Table 1 Identifies a figure or table.
“Topic Navigation” on page 7 Identifies a hyperlink to another part of this document or, if it
begins with ”www”, an Internet web site. You need Internet
access to view web sites.
[PSTN], [T1], [ATA], [Handset], [Headset] Identifies information predominately about devices and
capabilities beyond the basic configuration of a Gateway and
Desksets. See “System Overview” on page 11.
Example of a Note.
Example of a Caution.
Notes give more information, usually in a
procedure.
A caution means that loss of data or unintended
circumstances may result.

Preface 9
Synapse Installation Guide
Deskset and Cordless Handset Menu Navigation
To access items in the menus, you can either use the Navigation key to highlight the function and press SELECT or press a numeric
key on the dial pad. The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and
quick-start guides, are available at
www.telephones.att.com/synapseguides .