AT&T Synapse User manual

© 2010–2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American
Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 13.0 6/11
Synapse®Installation Guide

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Synapse Installation Guide
C ONTENTS
Preface........................................................................................................................................................................ 6
Using This Guide ...........................................................................................................................................................................................................................................6
Topic Navigation ...........................................................................................................................................................................................................................................7
Text Conventions ..........................................................................................................................................................................................................................................8
Deskset and Cordless Handset Menu Navigation.........................................................................................................................................................................9
Additional Documentation .......................................................................................................................................................................................................................9
Installation...............................................................................................................................................................10
System Overview .......................................................................................................................................................................................................................................11
Software Version Compatibility .........................................................................................................................................................................................13
System Installation Overview .............................................................................................................................................................................................14
Recommended Installation Sequence.............................................................................................................................................................................................17
Planning Your System and Network Configuration..................................................................................................................................................................19
About Modes of Operation..................................................................................................................................................................................................19
IP Addresses and Connectivity..........................................................................................................................................................................................20
Extension Assignments..........................................................................................................................................................................................................21
Analog Telephones (ATA).....................................................................................................................................................................................................21
Site Preparation..........................................................................................................................................................................................................................................22
Network Requirements..........................................................................................................................................................................................................22
Placement Considerations ...................................................................................................................................................................................................23
Power Considerations ............................................................................................................................................................................................................23
Other Preparations ..................................................................................................................................................................................................................24
Assigning Telephone Lines and Extensions..................................................................................................................................................................................25
Providing Limited Telephone Service During AC Power Outages....................................................................................................................25
Analog Line Connection Order on PSTN Gateways................................................................................................................................................25
ATA Fax Line Configuration.................................................................................................................................................................................................26
Gateway and ATA Placement..............................................................................................................................................................................................................27
Rack Mounting ...........................................................................................................................................................................................................................27

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Synapse Installation Guide
Wall Mounting............................................................................................................................................................................................................................28
Grounding.....................................................................................................................................................................................................................................29
Gateway Installation ................................................................................................................................................................................................................................31
Deskset Installation ..................................................................................................................................................................................................................................35
SB67050 ATA Installation......................................................................................................................................................................................................................42
Connecting Analog Devices to the ATA........................................................................................................................................................................43
SB67040 Cordless Handset Installation.........................................................................................................................................................................................49
Charger Installation.................................................................................................................................................................................................................49
Battery Installation ..................................................................................................................................................................................................................50
Battery Charging.......................................................................................................................................................................................................................51
TL7600 Cordless Headset Installation ............................................................................................................................................................................................52
Charger Installation.................................................................................................................................................................................................................52
Battery Installation ..................................................................................................................................................................................................................53
Battery Charging.......................................................................................................................................................................................................................54
Getting Started .......................................................................................................................................................55
PSTN Gateway Features.........................................................................................................................................................................................................................56
T1 Gateway Features...............................................................................................................................................................................................................................58
Gateway Front Panel Interface...........................................................................................................................................................................................................60
Gateway Configuration..........................................................................................................................................................................................................62
Upgrade Gateway Software ................................................................................................................................................................................................63
ATA Features................................................................................................................................................................................................................................................65
ATA Front Panel Interface....................................................................................................................................................................................................67
ATA Configuration....................................................................................................................................................................................................................68
Upgrade ATA Software ..........................................................................................................................................................................................................69
Resetting Devices ......................................................................................................................................................................................................................................71
Deskset IP Settings...................................................................................................................................................................................................................................73
Set/Edit Static IP ......................................................................................................................................................................................................................75
IP Status........................................................................................................................................................................................................................................76
Upgrade Deskset Software ...................................................................................................................................................................................................................77

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Synapse Installation Guide
System Configuration ............................................................................................................................................79
The Web User Interface (WebUI).......................................................................................................................................................................................................80
WebUI Overview........................................................................................................................................................................................................................81
Log in as Administrator.........................................................................................................................................................................................................82
Error Handling ............................................................................................................................................................................................................................84
System Settings..........................................................................................................................................................................................................................................85
Setting Line Appearance Mode .........................................................................................................................................................................................86
Dial Plan Settings .....................................................................................................................................................................................................................87
Direct Inward Dial (T1 Gateway).......................................................................................................................................................................................91
Trunk Naming .............................................................................................................................................................................................................................97
Trunk Reservation (Outgoing Calls) ................................................................................................................................................................................98
PSTN Gateway Trunk Routing (Incoming Calls) ..................................................................................................................................................... 100
T1 Settings ................................................................................................................................................................................................................................................. 101
T1 Diagnostics......................................................................................................................................................................................................................... 105
ATA Settings.............................................................................................................................................................................................................................................. 106
ATA FXS Ports ......................................................................................................................................................................................................................... 107
Fax Overview ........................................................................................................................................................................................................................... 109
Overhead Paging Overview.............................................................................................................................................................................................. 112
Paging Zones........................................................................................................................................................................................................................... 121
Updating Devices.................................................................................................................................................................................................................................... 124
Product Registration ............................................................................................................................................................................................................................. 129
Troubleshooting....................................................................................................................................................130
Common Troubleshooting Procedures ........................................................................................................................................................................................ 131
Resetting Devices.................................................................................................................................................................................................................. 131
Resolving General Functional Issues........................................................................................................................................................................... 133
Resolving PSTN Gateway Audio Echoes .................................................................................................................................................................... 136
Resolving General Audio Issues.....................................................................................................................................................................................138
Reintroducing a Deskset Into the System................................................................................................................................................................. 139
Reintroducing a Gateway or ATA Into the System............................................................................................................................................... 142
Power Failure Recovery Procedure..............................................................................................................................................................................144

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Synapse Installation Guide
Initial Installation .................................................................................................................................................................................................................................... 146
Display Messages.................................................................................................................................................................................................................................... 147
T1 Gateway Indicators ........................................................................................................................................................................................................ 151
PSTN Gateway Setup........................................................................................................................................................................................................... 153
WebUI........................................................................................................................................................................................................................................................... 154
Administrator WebUI ........................................................................................................................................................................................................... 154
User WebUI............................................................................................................................................................................................................................... 161
PC/Deskset Interaction ....................................................................................................................................................................................................................... 162
Other Deskset Features....................................................................................................................................................................................................................... 163
SB67050 Analog Terminal Adapter............................................................................................................................................................................................... 167
General Troubleshooting ................................................................................................................................................................................................... 167
Music on Hold (MoH)............................................................................................................................................................................................................ 169
Overhead Paging (OHP) ..................................................................................................................................................................................................... 172
Fax Configuration .................................................................................................................................................................................................................. 183
Analog Phone.......................................................................................................................................................................................................................... 187
Group Mailbox......................................................................................................................................................................................................................... 189
Appendixes ............................................................................................................................................................190
Appendix A: Technical Specifications ........................................................................................................................................................................................... 190
Appendix B: Default Settings............................................................................................................................................................................................................ 193
Appendix C: Part Lists .......................................................................................................................................................................................................................... 197
SB67010 PSTN Gateway Parts List ..............................................................................................................................................................................197
SB67060 T1 Gateway Parts List ....................................................................................................................................................................................198
SB67020 Deskset Parts List............................................................................................................................................................................................. 199
SB67030 Deskset Parts List............................................................................................................................................................................................. 200
SB67050 Analog Terminal Adapter (ATA) Parts List ........................................................................................................................................... 201
SB67040 Cordless Handset Parts List ........................................................................................................................................................................ 202
TL7600 Cordless Headset Parts List............................................................................................................................................................................ 203

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Synapse Installation Guide
Appendix D: Maintenance................................................................................................................................................................................................................... 204
Appendix E: Important Safety Instructions ................................................................................................................................................................................ 205
Appendix F: Limited Warranty.......................................................................................................................................................................................................... 207
Glossary..................................................................................................................................................................211

Synapse Installation Guide
Preface 6
P REFACE
This Installation Guide provides instructions for installing and setting up your Synapse system with software version 1.9.2 or later.
See page 13 for instructions on checking the software version on the Gateway, the Deskset, and the ATA.
Before using this AT&T product, please read “Appendix E: Important Safety Instructions” on page 205. Please read this guide
thoroughly for all the information necessary to install your new AT&T product.
Using This Guide
The following sections provide instructions for using this guide:
 “Topic Navigation” on page 7
 “Text Conventions” on page 8
 “Deskset and Cordless Handset Menu Navigation” on page 9.
For customer service or product information, contact the person who installed your system. If your installer is 
unavailable, visit our web site at
www.telephones.att.com/smb or call 1 [phone] . In Canada,
dial
1 [phone] .
Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is
present just to help you find the correct screen; in others, full size text conveys the intended information.

Preface 7
Synapse Installation Guide
Topic Navigation
This guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation
conventions within the guide.
Figure 1. Installation Guide Navigation
Synapse Installation Guide
Preface 6
P REFACE
This Installation Guide provides instructions for installing and setting up your Synapse system with software version 1.9.2 or later.
See page 13 for instructions on checking the software version on the Gateway, the Deskset, and the ATA.
Before using this AT&T product, please read Appendix E: Important Safety Instructions on page 205. Please read this guide
thoroughly for all the information necessary to install your new AT&T product.
Using This Guide
The following sections provide instructions for using this guide:
 Topic Navigation on page 7
 Text Conventions on page 8
 Deskset and Cordless Handset Menu Navigation on page 9.
For customer service or product information, contact the person who installed your system. If your installer is
unavailable, visit our web site at
www.telephones.att.com/smb or call 1 [phone] . In Canada,
dial
1 [phone] .
Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is
present just to help you find the correct screen; in others, full size text conveys the intended information.
Task Link
Click on this link to move to the beginning
of the instructions for this task.
Back to Table of Contents
Click on the page heading to
move to the Table of Contents.
Previous
and Next
Page
Back to
Last Page
Viewed

Preface 8
Synapse Installation Guide
Text Conventions
Table 1 lists text formats and their uses.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on the screen in a title, menu, or
prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Figure 1, Table 1 Identifies a figure or table.
“Topic Navigation” on page 7 Identifies a hyperlink to another part of this document or, if it
begins with ”www”, an Internet web site. You need Internet
access to view web sites.
[PSTN], [T1], [ATA], [Handset], [Headset] Identifies information predominately about devices and
capabilities beyond the basic configuration of a Gateway and
Desksets. See “System Overview” on page 11.
Example of a Note.
Example of a Caution.
Notes give more information, usually in a
procedure.
A caution means that loss of data or unintended
circumstances may result.

Preface 9
Synapse Installation Guide
Deskset and Cordless Handset Menu Navigation
To access items in the menus, you can either use the Navigation key to highlight the function and press SELECT or press a numeric
key on the dial pad. The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and
quick-start guides, are available at
www.telephones.att.com/synapseguides .

Installation 10
Synapse Installation Guide
CHAPTER
1
I NSTALLATION
This section describes the physical installation of the Synapse devices. Each system must
include at least one PSTN Gateway or one T1 Gateway. Each PSTN Gateway supports up to
four analog telephone lines. Up to four PSTN Gateways can support up to 16 analog
telephone lines. The T1 Gateway supports up to 23 T1 PRI voice channels.
 “System Overview” on page 11
 “Planning Your System and Network Configuration” on page 19
 “Recommended Installation Sequence” on page 17
 “Site Preparation” on page 22
 “Assigning Telephone Lines and Extensions” on page 25
 “Gateway and ATA Placement” on page 27
 “Gateway Installation” on page 31
 “Deskset Installation” on page 35
 “SB67050 ATA Installation” on page 42
 “SB67040 Cordless Handset Installation” on page 49
 “TL7600 Cordless Headset Installation” on page 52.
You can view Synapse installation videos at www.telephones.att.com/smb .
In the left navigation menu, click on Product Support and then Video Gallery.

Installation 11
Synapse Installation Guide
System Overview
1. AT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to up to four
analog outside telephone lines. The system can have up to four PSTN Gateways,
supporting up to 16 telephone lines. Information that is only about the PSTN Gateway is
designated by [PSTN] in this guide.
2. AT&T SB67060 T1 Gateway — The T1 Gateway supports the T1 PRI (Primary Rate
Interface) that provides access to up to 23 voice channels to support up to 23
simultaneous calls. The system can have only one T1 Gateway. Information that is only
about the T1 Gateway is designated by [T1] in this guide.
3. AT&T SB67020 Deskset — A Deskset with a standard screen and Programmable Feature
Keys. The system can have up to 100 Desksets, and you can combine SB67020 and
SB67030 Desksets. Information that is only about the SB67020 Deskset is designated by
[020] in this guide.
4. AT&T SB67030 Deskset — A Deskset with a large screen and a DECT 6.0 radio to host
the optional Cordless Handset and Headset accessories. The system can have up to 100
Desksets, and you can combine SB67030 and SB67020 Desksets. Information that is only
about the SB67030 Deskset is designated by [030] in this guide.
5. AT&T SB67040 Cordless Accessory Handset (Optional, requires SB67030 Deskset) —
The Cordless Handset duplicates many of the Deskset features and provides a high
degree of mobility. Information that is only about the Cordless Handset is designated by
[Handset] in this guide.
6. AT&T TL7600 Cordless Accessory Headset (Optional, requires SB67030 Deskset) — The
Headset lets you work while you talk. Information that is only about the Cordless Headset
is designated by [Headset] in this guide.
1
3
56
2
4

Installation 12
Synapse Installation Guide
7. AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the
integration of non-Synapse devices, such as analog telephones, a fax machine,
overhead paging equipment, and a music-on-hold source into the Synapse system. It
also provides Group Mailboxes to allow different people to access the same Mailbox.
The system can have only one ATA. Information that is only about the ATA is
designated by [ATA] in this guide.
8. Web User Interface (WebUI) — The WebUI provides the ability to customize your
system for your business from a PC that is on the same Local Area Network. The
WebUI resides on the Gateways, ATA, and Desksets, and is updated with device
software updates. See “Updating Devices” on page 124.
You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a SB67030
Deskset. Up to five SB67030 Desksets can have cordless accessories, although this number can increase depending
on your office environment. Factors such as proximity of Desksets, number of simultaneous calls, and structural
obstacles affect how many Desksets can have cordless accessories. When a Deskset has cordless accessories, they are
all part of the same extension, and only one extension device can be used at a time.
To integrate the Headset into the system, see “User Settings” in the SB67030 Deskset and Accessories User’s
Guide at
www.telephones.att.com/synapseguides , rather than the manual that is packaged with the
Headset.
8
7

Installation 13
Synapse Installation Guide
Software Version Compatibility
Systems with software versions 1.9.1 and later support the features described in this
guide. All Gateways, ATAs and Desksets must have compatible software versions
installed.
 To determine the software version of Gateways and the ATA from the device front
panel, from idle, press SELECT, SELECT, and then DOWN. The software version
appears, as shown in Figure 3.
 To determine the SB67020 Deskset software version, press MENU, then 4, and then
the Navigation key to display the software version as shown in Figure 4.
 To determine the SB67030 Deskset software version, press MENU, then 4. See the
P Firmware version as shown in Figure 5.
 To determine the software version of all installed devices, log in as administrator. See
“Log in as Administrator” on page 82. Then click to see the
software versions and other information, as shown in Figure 2. There may be a delay
as the system gathers this information.
Figure 2. Detailed Site Information
Figure 3. Gateway Software Version
Figure 4. SB67020 Deskset Software
Version
Figure 5. SB67030 Deskset Software
Version
6:9HUY
):9HU=
'HYLFH,QIR

Installation 14
Synapse Installation Guide
System Installation Overview
Figure 6 illustrates how the Synapse system differs from conventional telephone systems in that calls are not coordinated by a
central controller. Instead, the system uses a distributed control system over a new or existing LAN.
Figure 6. Sample System Network

Installation 15
Synapse Installation Guide
If you install one SB67010 PSTN Gateway or SB67060 T1 Gateway and then one Deskset, the feedback described in this guide
matches what you see on your system devices.
A system must have at least one PSTN Gateway or one T1 Gateway. There can be up to four PSTN Gateways, and a system can
include both a T1 Gateway and PSTN Gateways. Figure 7 illustrates the minimum components needed to make the system work
(blue line = telephone; red lines = Ethernet).
Figure 7. Simplified System (PSTN Gateway and SB67030 Deskset Shown)
The system uses a Local Area Network (LAN) for system communication. It uses Public Switched Telephone Network
(PSTN) connections for outside calls.
Deskset Local Area Network (LAN) Gateway PSTN Plug

Installation 16
Synapse Installation Guide
System Installation Overview with Optional Analog Terminal Adapter
If you have analog devices that you want to attach to the system, you will need an AT&T SB67050 Analog Terminal Adapter (ATA).
The Synapse system supports one ATA per system. The ATA allows you to attach hardware such as conference phones, overhead
paging equipment, a fax machine, or a source for Music On Hold (MoH) to Synapse. Figure 8 illustrates a more complex installation
(blue lines = telephone; red lines = Ethernet; orange lines = audio), but there are different options for attaching some of the
equipment to the ATA.
Install the ATA after you have installed at least one Gateway and the Desksets.
Figure 8. Example of a System Featuring an ATA
Deskset GatewayLocal Area Network (LAN) PSTN Plug
Music on Hold
Source
Fax Machine ATA
Analog
Telephone/
Conference
Phone
Overhead
Paging
System

Installation 17
Synapse Installation Guide
Recommended Installation Sequence
1. Prepare your site for installation. See “Site Preparation” on page 22.
2. Install the PSTN and/or T1 Gateways. See “Gateway Installation” on page 31.
3. If you have only one Gateway, install the first Deskset. See “Deskset Installation” on page 35. This Deskset is assigned
extension number 200 with no Direct Inward Dialing.
4. If necessary, change the mode of operation from Call Appearance mode to Line Appearance mode. See “About Modes of
Operation” on page 19.
5. Configure the Dial Plan Settings and [T1]Direct Inward Dialing (DID). Unless you do this, the other Desksets will be assigned
sequential three-digit extension numbers starting with 201 and without DID numbers.
To use DID, see “Dial Plan Settings” on page 87 and “Direct Inward Dial (T1 Gateway)” on page 91.
Use the WebUI to change the Dial Plan Settings if you want the first extension digit to be something other than 2, possibly
to correspond to the DID numbers, or if you want the parked-call extension numbers to start with a digit other than 1.
After changing the Number of Digits and Default Phone Extension Prefix, manually change the extension number of the first
Deskset you installed, and manually set its DID number.
Changing the number of extension digits after installing some Desksets may result in undesired extension number re-
assignment, where the last three digits of previous extension numbers may not be preserved.
6. Install the other Desksets. See “Deskset Installation” on page 35.
7. Optional: Install the AT&T SB67050 Analog Terminal Adapter (ATA). See “SB67050 ATA Installation” on page 42. If you install
the ATA with phones or a fax machine connected to an FXS port before installing a Deskset, that device will default to being
the operator. Install the ATA after installing at least one Deskset so that a Deskset is the default operator.
You cannot enable Line Appearance mode if a T1 Gateway is installed in your system. Line Appearance mode is not
compatible with the T1 Gateway and T1 Gateway features such as DID.

Installation 18
Synapse Installation Guide
8. Continue configuring the system using the WebUI. See “System Configuration” on page 79.
9. Complete post-installation tasks.
 If you have set the system to use Call Appearance mode, ask all users to record their user names on their Desksets.
See “Name Recording for the Auto Attendant Directory” in the Synapse Administrator’s Guide at
www.telephones.att.com/synapseguides .
 If you have set the system to use Call Appearance mode, distribute and register any Cordless Handsets or Headsets.
Synapse Cordless Handsets are not compatible with Line Appearance mode. See “SB67040 Cordless Handset Installation”
on page 49 and “TL7600 Cordless Headset Installation” on page 52.
 Check for software upgrades and register your Synapse system products. See “Product Registration” on page 129.

Installation 19
Synapse Installation Guide
Planning Your System and Network Configuration
This section describes several important configuration options that you should be aware of before you install the Synapse system.
These options include Operation Mode (Call Appearance versus Line Appearance), IP addresses and connectivity, extension
number assignments, analog bypass lines and analog telephones in the Synapse system.
About Modes of Operation
The system administrator can configure the Synapse system to operate in one of two different modes: Call Appearance mode and
Line Appearance mode. The operation mode affects how Deskset users make, answer, and manage calls. Each mode provides a
unique set of configurable features.
Before beginning the installation, you and the system administrator should decide which mode will work best for the site.
Call Appearance Mode
In Call Appearance mode, each Deskset has virtual “lines” (5 on SB67030 Desksets, and up to 10 on SB67020 Desksets) for calls
to and from external numbers (232-555-0176, for example) or other extensions (Extension 220, for example). These virtual lines
are called Call Appearances.
Systems using Call Appearance mode can have any combination of PSTN Gateways, T1 Gateway, and an optional ATA. In Call
Appearance mode, SB67030 Desksets can have SB67040 Cordless Handsets and TL7600 Cordless Headsets.
Line Appearance Mode
In Line Appearance mode, each line that Deskset users can access corresponds to an actual physical line connected to the PSTN
Gateway (the Synapse system can have up to four PSTN Gateways providing up to 16 lines). Incoming lines are mapped to
Programmable Feature Keys on Desksets. You can assign different lines to different Desksets or groups of Desksets. You can
configure SB67020 Desksets to access up to 9 lines and SB67030 Desksets to access up to 4 lines.
Other Desksets in the system can share these lines and display the line status. Incoming calls on a line ring at all Desksets that
share that line. Users at Desksets that share lines can see when lines are ringing, busy, or on hold.