Avantgarde ALVARADO Supervisor 3500 User manual

Alvarado Manufacturing Company, Inc.
PUD3673R1-1
Supervisor 3500
(SU3500)
Optical Turnstile with Motorized Barrier Wings
Installation Instructions
ag.inc 888-552-9046
125 E. Stan125 E. Stansifer Ave Clarksville, IN 47129

Supervisor 3500 Installation Instructions
Page 2 PUD3673R1-1
Contents. ......................................................................................................................................................................... 2
Safety Precautions. ......................................................................................................................................................... 3
Safety Icons. .................................................................................................................................................................... 3
Installation Tools. ............................................................................................................................................................. 4
Uncrating. ........................................................................................................................................................................ 4
Parts List.......................................................................................................................................................................... 4
Introduction. ..................................................................................................................................................................... 5
Pre-Installation Requirements. ........................................................................................................................................ 6
Slab Requirements. .................................................................................................................................................. 6
Space Requirements (22" Lane). .............................................................................................................................. 7
Space Requirements (36" Lane). .............................................................................................................................. 8
Conduit Requirements. ............................................................................................................................................. 9
Electrical Requirements. ........................................................................................................................................... 9
Environmental Requirements. ................................................................................................................................. 10
Communication Requirements. ............................................................................................................................... 10
Internal Card Reader Installation Requirements (Optional). ................................................................................... 10
User Training. .......................................................................................................................................................... 10
Pre-Installation Checklist. ....................................................................................................................................... 10
Pre-Installation Instructions. ...........................................................................................................................................11
End Panel Removal. ................................................................................................................................................11
Side Panel Removal. .............................................................................................................................................. 12
Lid Removal. ........................................................................................................................................................... 13
QA Checkpoint Shim Removal. ............................................................................................................................... 13
Turnstile Layout. ...................................................................................................................................................... 14
Baseplate Assembly (Optional). .............................................................................................................................. 15
Installation Instructions. ................................................................................................................................................. 16
Anchoring the Turnstile. .......................................................................................................................................... 16
Internal Card Reader Installation. ........................................................................................................................... 18
Wiring Instructions. ........................................................................................................................................................ 19
Primary Power. ........................................................................................................................................................ 19
Crossover Cable. .................................................................................................................................................... 19
I/O Control Board (13-0328 Rev. F). ....................................................................................................................... 20
I/O Control Board (13-0328 Rev. F) Terminal Descriptions. .................................................................................... 21
Conguring Passage Modes. ........................................................................................................................................ 22
Ethernet Communication (Optional). ....................................................................................................................... 24
Post-Installation Functions Check. ................................................................................................................................ 24
Passage Modes. ..................................................................................................................................................... 24
Operating Modes. ................................................................................................................................................... 25
Powering On. .......................................................................................................................................................... 25
Testing Lane Functionality. ...................................................................................................................................... 26
Testing Lane Key Control (Optional). ...................................................................................................................... 28
Testing Ethernet Communication (Optional). .......................................................................................................... 29
Finish the Installation. .................................................................................................................................................... 30
Post-Installation Checklist. ............................................................................................................................................ 30
Troubleshooting. ............................................................................................................................................................ 31
Appendix A - Setting the Home Position. ....................................................................................................................... 32
Appendix B - Multi-Lane Conduit Requirements. .......................................................................................................... 33
Appendix C - External DC Power Supply Enclosure Installation (Optional). ................................................................. 34
Appendix D - Crossover Cable Connection Diagrams. ................................................................................................. 39
Revision History. ............................................................................................................................................................ 40
Contents
ag.inc 888-552-9046
125 E. Stan125 E. Stansifer Ave Clarksville, IN 47129

Supervisor 3500 Installation Instructions
PUD3673R1-1 Page 3
The following symbols are used throughout the manual to highlight important information and
potential risks when installing, servicing or using the turnstiles covered in this manual.
This symbol is used in this manual to warn installers and operators of
potential harm. Please read these instructions very carefully.
This symbol is used in this manual to designate potential conditions that
may pose a risk to pedestrians, personnel, property and equipment. Please
read these instructions very carefully.
NOTE This symbol is used in this manual to designate useful information for the
installer and operator. Please read these instructions.
For questions, please contact Alvarado at [phone], Monday – Friday
7:00am to 4:30pm PST. Please read this manual completely before
installing or operating the purchased product.
Safety Icons
A minimum of two people
is required to complete
the installation of this
product.
The Supervisor 3500 may present a risk to persons and property if it is not installed and/or operated
correctly. Therefore, this manual must be read in its entirety and all safety and operations
information must be adhered to. Note the following precautions:
• For indoor use only.
• Use only skilled individuals to install and service the turnstile.
• DO NOT operate the turnstile if it has been damaged in any manner. If damaged, have the unit repaired or adjusted by a
skilled service person before use.
• DO NOT modify or alter the turnstile.
• Have skilled individuals maintain the turnstile according to a proper maintenance schedule.
• In access control applications, train all personnel that will be using the turnstile in the proper method of operation. In
addition, properly train new users as they are added to the system.
• DO NOT use non-Alvarado parts to repair a damaged turnstile.
• Closely follow the handling instructions for moving or lifting the turnstile during installation.
•Power o󰀨 the turnstile before connecting or disconnecting any communication or power wiring to the turnstile.
• Pour utilisation à l'intérieur seulement.
•Utilisez uniquement des personnes qualiées pour installer et entretenir le tourniquet.
• NE PAS faire fonctionner le tourniquet s'il a été endommagé de quelque façon. S'il est endommagé, faire réparer ou
ajuster l'unité avant l'utilisation par un(e) préposé(e) à l'entretien qualié(e).
•NE PAS modier ou altérer le tourniquet.
•Le tourniquet doit être maintenu selon un calendrier d'entretien adéquat par des personnes qualiées.
• Dans les applications de contrôle d'accès, former tout le personnel qui utilisera le tourniquet selon la bonne méthode de
fonctionnement. De plus, bien former les nouveaux utilisateurs à leur intégration au système.
• NE PAS utiliser des pièces ne provenant pas du Alvarado pour réparer un tourniquet endommagé.
• Suivez strictement les instructions de manutention pour déplacer ou soulever le tourniquet lors de l'installation
• Éteignez le tourniquet avant de brancher ou de débrancher le câblage de communication ou le câblage d'electricité.
• This turnstile can be used by children aged 12 and above, inexperienced persons, or persons with reduced physical,
sensory, or mental conditions, if such children or persons are supervised, or have been provided instruction regarding the
safe and proper usage. Children shall not play with or around the turnstile.
• The turnstile shall be disconnected from its power source during service and when replacing parts. The turnstile shall be
disconnected from its power source before connecting or disconnecting any communication or other activation/feedback
control wires. If it is not possible that the technician can check from any point to which he has access that the main power
is removed, a disconnection with a locking system in the isolated position shall be provided.
Safety Precautions
CAUTION
WARNING
WARNING
ag.inc 888-552-9046
125 E. Stan125 E. Stansifer Ave Clarksville, IN 47129

Page 4 PUD3673R1-1
Installation Tools
•Tape Measure
• Chalk Line
• Pencil
• Hammer Drill
• 5/8" Concrete Drill Bit
• Shop Vac
• Hammer
• 9/16" Wrench
• Torque Wrench (ft-lbs.)
• Open Wrench
• 9/16" Socket
• Level
• #2 Phillips Head Screwdriver
• Precision Flat Head Screwdriver
• Clear RTV Silicone
This product is shipped with all installation hardware and components. If installing a single lane, refer to the Single Lane Parts List
below. For additional lanes, refer to the Center Cabinet Parts List. Make sure that none of these parts are missing and/or damaged
before beginning installation. If parts are missing and/or damaged, please contact Alvarado.
Center Cabinets are used to create additional lanes for multi-lane
congurations. Each additional lane includes the parts below.
Single Lane Parts List Center Cabinet Parts List (Per Center Cabinet)
Concrete Anchor Package: Concrete Anchor Package:
Cabling: Cabling:
Software:
Parts List
Uncrating
•⅜" x 2½" Hex Head Cap Screws (Qty 8) •⅜" x 2½" Hex Head Cap Screws (Qty 4)
•⅜" Flat Washers (Qty 8) •⅜" Flat Washers (Qty 4)
•⅜" x 2" Concrete Anchors (Qty 8) •⅜" x 2" Concrete Anchors (Qty 4)
• 8' Crossover Cable (Qty 1) • 8' Crossover Cable (Qty 1)
•File Management CD (Qty 1)
The SU3500 has been packed for shipping to prevent damage to the unit. Two or more installers are required
to unload the SU3500 at the installation site. Once the turnstile cabinets have been placed in the installation
location, carefully remove the protective packing material from the sides of the cabinets.
Master Cabinet
(Qty 1)
Center Cabinet
(Qty 1)
Slave Cabinet
(Qty 1)
Cabinet Lid
(Qty 1)
Cabinet Lid
(Qty 2)
Supervisor 3500 Installation Instructions ag.inc 888-552-9046
125 E. Stan125 E. Stansifer Ave Clarksville, IN 47129

PUD3673R1-1 Page 5
Introduction
This manual covers the physical installation process for SU3500 Optical Turnstiles. A separate SU3500 User Guide provides
operating instructions and additional information such as conguring turnstiles for bi-directional passage applications and monitoring
outputs. It is highly recommended that both this manual and the SU3500 User Guide be read in their entirety prior to beginning
installation.
There are three types of SU3500 cabinets used to create passage lanes: a master cabinet, a slave cabinet, and a center
(expansion) cabinet. A single passage lane consists of a master cabinet and a slave cabinet [Figure 1]. The center cabinet is used
to create additional passage lanes with the addition of a single cabinet [Figure 2].
Each cabinet has an unsecured and secured side. Alvarado follows what we call the “right-hand rule." User status displays and card
readers are always installed on the right-hand side as you enter the turnstile.
SU3500 Cabinets
The center portion of the master cabinet contains the main
turnstile controller, I/O control board, motor and motor control
board, power supply, sensor receivers, one moving barrier
wing, and a power switch located at the base on the secured
side.
The reveal of the master cabinet contains a user status display
that communicates lane status to the user. A card reader is
normally installed during installation underneath the lid below
the user status display.
Center cabinets contain both master and slave components.
Center cabinets are extension cabinets used in multi-lane
applications.
The center portion of the center cabinet contains the main
turnstile controller, I/O control board, two motors and two
motor control boards, power supply, sensors for both the
master and slave side of the center cabinet, two moving
barrier wings and a power switch located at the base on the
secured side.
The reveal of the center cabinet contains two user status
displays that communicate lane status to the user. Two card
readers are normally installed during installation underneath
the lid below the user status display on both sides of the
center cabinet reveal.
The center portion of the slave cabinet contains a motor and
motor control board, sensor transmitters, and one moving
barrier wing.
The reveal of the slave cabinet contains a user status display
that communicates lane status to the user. A card reader is
normally installed during installation underneath the lid below
the user status display.
Master Cabinet
Center Cabinet (Multi-Lane Conguration)
Slave Cabinet
Fig. 1 Single Lane Conguration
Multi-Lane Conguration
Fig. 2
Secured Side
Unsecured Side
Secured
Side
Unsecured Side
Slave Cabinet
Master Cabinet
Master Cabinet
Center Cabinet
Slave Cabinet
Power Key
Switch
Power Key
Switch
Power Key
Switch
Master
Side Slave Side
User
Status
Display
User
Status
Display
Supervisor 3500 Installation Instructions ag.inc 888-552-9046
125 E. Stan125 E. Stansifer Ave Clarksville, IN 47129

Page 6 PUD3673R1-1
Access Control Integration
Single passage activation and the various other inputs and outputs available to / from the SU3500 are accessed through the I/O
control board located in the master cabinet. The required system input is a voltage-free, momentary dry contact. Outputs are also
provided in this form. In rare cases, depending on the access control system, it may be desirable to utilize isolation relays to ensure
proper system signaling. Additional information on I/O interfacing is provided later in this manual.
For select projects, a TCP/IP interface is available. This interface allows a third party access system to communicate to / from
the SU3500 using a dened TCP/IP command structure. There is an additional charge for use of the TCP/IP interface and
implementation requires programming e󰀨orts on the part of the access system provider. Instructions pertaining to the TCP/IP
interface is outside the scope of this manual.
There are two types of interfaces to allow an access control system to operate with the SU3500:
Dry Contact
TCP/IP
Network Communication
SU3500 turnstiles are TCP/IP enabled. Running Ethernet cabling to the SU3500 provides a number of benets. (1) It allows
implementation of Alvarado’s TCP/IP control and monitoring software. (2) It allows easy implementation of SU3500 application
software updates and enhancements. If SU3500's are networked, updates can be installed over the network. (3) Alvarado has
future plans to further develop the TCP/IP capabilities of the SU3500. The benets of this future development can only be realized
if turnstiles are networked.
Pre-Installation Requirements
The pre-installation requirements listed below must be reviewed before installing the turnstile. These notes also serve as a
checklist that must be complied with after installation. The installation site should also be evaluated before actual installation of the
turnstile to ensure that future turnstile placement is possible and installed as desired. This evaluation includes proper spacing, a
rm foundation, and separate conduit runs for power and data lines.
The following slab requirements must be taken into consideration when selecting the installation location:
• A level solid concrete pad with a minimum thickness of 4" (102mm).
•Use full sweep electrical conduit underneath the oor.
• Three separate conduits for primary source power, external data, and the crossover cable must be used.
•Cabinets must be installed plumb with the oor while level and square to each other.
Slab Requirements
Supervisor 3500 Installation Instructions ag.inc 888-552-9046
125 E. Stan125 E. Stansifer Ave Clarksville, IN 47129

PUD3673R1-1 Page 7
For ease of installation and service, allow 6" of space between cabinets and walls or other surfaces.
All dimensions are approximate.
Space Requirements (22" Lane)
Plan View
Elevation View
Footprint Drawing
Fig. 3 22" Single Lane - Plan, Elevation & Footprint Drawing
NOTE
Supervisor 3500 Installation Instructions ag.inc 888-552-9046
125 E. Stan125 E. Stansifer Ave Clarksville, IN 47129

Page 8 PUD3673R1-1
For ease of installation and service, allow 6" of space between cabinets and walls or other surfaces.
All dimensions are approximate.
Space Requirements (36" Lane)
Elevation View
Plan View
Footprint Drawing
Fig. 4 36" Single Lane - Plan, Elevation & Footprint Drawing
NOTE
56.6[1437]
77.6[1971] ANCHORING
LOCATIONS
21[533]
[LID]
48.3[1226]
[LID]
Supervisor 3500 Installation Instructions ag.inc 888-552-9046
125 E. Stan125 E. Stansifer Ave Clarksville, IN 47129

PUD3673R1-1 Page 9
Electrical Requirements
Conduit Requirements
Power Supply 110-120 VAC, 60 Hz or 220/240 VAC, 50 Hz
Power Requirements Peak power consumption is 300W per lane with all options installed
Operational Voltage Primary power is stepped down and rectied for low-voltage 24 VDC, 12 VDC,
and 5 VDC operation
Fuse 2.5A (slo-blo) located in the master cabinet
Drive Motor 24 VDC (brushless)
Surge Protection Alvarado suggests the use of surge protection on the high-voltage power line to
further protect electronics
Fig. 5 SU3500 Conduit Lines
Seal the oor area around the conduits running up and
into the cabinets. This will prevent condensation and
debris build-up coming from whatever may be below the
oor.
NOTE
Symbology Description Conduit Size
Primary
Power**
3/4”
Access Control /
Ethernet
3/4”
Access
Control
3/4”
Crossover
Cable
1.5”
**If the External DC Power Supply option was ordered,
use this conduit to route 24VDC.
The two conduit openings at the ends of each cabinet are
9" x 2.80” (229mm x 71mm). Install the three required
conduits in these areas [Figure 5].
NOTE
For multi-lane conduit requirements, refer to
Appendix B on Page 33.
NOTE
Supervisor 3500 Installation Instructions ag.inc 888-552-9046
125 E. Stan125 E. Stansifer Ave Clarksville, IN 47129

Page 10 PUD3673R1-1
Communication Requirements
Internal Card Reader Installation Requirements (Optional)
User Training
Pre-Installation Checklist
Signal Inputs and Outputs To / From Access Control System
Inputs - Signal inputs from outside systems are wired into the SU3500’s I/O control board. There are two types of input
signals, momentary dry contacts (MDC) and sustained dry contacts (SDC). All input signals must be normally open, voltage-
free, dry contacts, with the exception of the re alarm input, which can be congured (via jumper on the I/O control board) to
accept either a normally open or normally closed sustained contact. MDC’s must be at least 100ms in duration to register.
While the SU3500 can accept signals up to 2 seconds in duration, the suggested MDC input duration is 1 second or less to
support rapid throughput in high volume applications.
Outputs – Signal outputs are available from the SU3500’s I/O control board. Outputs are normally open, voltage-free,
momentary dry contacts. The output signal length is 300ms in duration.
Inability to Provide Specied Inputs - If the access control system does not have dry contact outputs, isolation relays
should be used. NEVER connect signal lines containing voltage directly to the I/O control board.
Network Communication
A networked PC with Alvarado's TCP/IP control and monitoring software is required. Adhere to IEEE standards for network cabling
requirements.
It is the installer's responsibility to ensure the following steps are completed before beginning the installation.
Card readers or other physical access devices may be installed in the reveal, under the lid on either or both right-hand sides of
the lane. Card readers / physical access devices are not supplied by Alvarado. Generally, mullion sized card readers are installed
inside the cabinet. For larger-sized card readers, contact Alvarado to verify compatibility prior to installation.
The physical dimensions of the card reader cannot exceed: 1.00" H x 2.75" W x 6.25" D (25mm x 70mm x 159mm).
All personnel that will be involved with operating the SU3500 should be trained in the proper method of operation. Detailed
operation instructions are outside the scope of this manual, but can be found in the SU3500 User Guide (also included with the
product). If further training is desired, contact Alvarado for information regarding on-site training services.
1. All components and hardware to be installed have been unpacked, correctly identied, and moved to the installation location.
2. The turnstile conguration and layout has been conrmed with the site manager.
3. All applicable requirements in the Pre-Installation Requirements section have been met.
Environmental Requirements
• DO NOT install the product outdoors. This product is intended for indoor use only.
• DO NOT install the SU3500 where infrared lighting (strobe lights, ash photography, etc.) is in the direct path of the
optical sensors. Interference may a󰀨ect the performance of the turnstile.
The following are suggested operating temperature and humidity ranges for the SU3500:
Operation Non-Operation/Storage
Temperature Range 10° - 32°C / 50° - 90°F 0° - 40°C / 32° - 104°F
Humidity Range (Non-Condensing) 15% - 85% RH --
Operating the SU3500 outside the suggested temperature and humidity ranges may negatively a󰀨ect
turnstile performance and could potentially cause damage to turnstile components.
CAUTION
Supervisor 3500 Installation Instructions ag.inc 888-552-9046
125 E. Stan125 E. Stansifer Ave Clarksville, IN 47129