Avaya INTUITY AUDIX Quick start guide

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc.’s experience configuring its systems.
These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products.
Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the the
TAC/TSO at [phone] and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for
errors or omissions contained herein.
0BConfiguration Note 9125 – RIP 03/10
Nortel Norstar (Inband-Mode Code)
using PBXLink DMI-4
Norstar
Voice Path
Minimum Software
DR5 or higher
Call ID
MWI
Multiple Return-to-Operator
CO
Line DMI
DMI
INTUITY
Tip
Ring
Minimum Software
Release 5.1
Voice Path
1B1.0 METHOD OF INTEGRATION
With analog inband integration, one pathway between the PBX and the
INTUITYTM system transmits both call information and voice
communications. The pathway is provided by 2-wire analog single-line
circuits that connect to IVC6 Tip/Ring cards in the system. The IVC6
simulates 2-wire analog lines. Calls to an INTUITYTM port are preceded
by the called party information from the PBX in DTMF format. The
INTUITYTM system answers and plays the appropriate greeting. Message-
waiting indication is set and canceled using DTMF commands over the
same pathway.
2B2.0 AVAYA INTUITYTM ORDERING INFORMATION
•Tip/Ring Voice Port Cards (IVC6), six analog connections per card
•Serial and Inband Integration Software (FID 11 or higher)
•INTUITYTM Software Release 5.1
INTUITYTM
AUDIX Message
Server
With Inband integration,
one pathway between the
PBX and the INTUITYTM
system transmits both call
information and voice
communications
Avaya INTUITYTM Requirements
UIMPORTANTU:
This CN is for Support ONLY of Existing Integrations as originally installed.
No NEW Sales or Conversions to different Integrations are supported.

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3B3.0 PBX HARDWARE REQUIREMENTS
•PBXLink DMI-4(s), one per Four INTUITYTM ports (External
integration device) is available through Connected Systems
[phone].
•Systems must support the M7310 Digital Telephone. One M7310/M7324
per voicemail port.
•700A-4 plugs to divide the DMI4 ports up from one cable
4B3.1 PBX SOFTWARE REQUIREMENTS
•Minimum Software: DR5 Release 5 or higher
5B4.0 SUPPORTED INTEGRATION FEATURES
•Forward to personal greeting
- busy
- ring-no-answer
- all calls
•Message Waiting Indicator
- display
•Automated attendant (see section 8.2)
•Outcalling
•Multiple return-to-operator
6B5.0 CONFIGURING THE NORSTAR TO INTEGRATE
•7BPlease refer to the PBXLink DMI-4 User Guide Chapter 5 for
detailed programming of the Nortel Norstar.
•8BMake sure that the extensions for the voicemail stations include the
station number.
•9BCreate the hunt group by setting the stations up to forward from
one station to the next. DO NOT include the MWI port as part of
this hunt group.
•10BEnsure the PrimeLine for each voicemail station is the intercom
and only one intercom line is assigned to each station.
•11BIf the Auto Attendant is to answer incoming calls, only assign
these trunks to one station. If Auto Attendant is not used DO NOT
assign any of the trunks to the voicemail stations.
PBX software requirements
Supported integration features

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5.1 CONFIGURING THE DMI-4
Please refer to the PBXLink DMI-4 User Guide for detailed configuration
process. The PBXLink DMI-4 is configured through menus available
through the SMDI serial port (COM port). To access the configuration
menus through the SMDI port, you must have the SMDI port working with
suitable terminal emulation software. In Windows NT, hyperterminal is
good for this. The SMDI port is in SMDI mode by default. In this mode,
it produces SMDI packets destined for the application program. To get it
out of SMDI mode and into the menus, type the following:
M <enter>
The main menu will be displayed. For example:
PBXLink DMI-4 version 1.20.12 Nortel Norstar
Copyright (c) Calista Ltd. 1997-1999
1. PBX Type [Nortel Norstar]
2 Advanced…
3 Diagnostics…
Q Quit
Enter Option:
If nothing appears, check the serial port settings on the terminal program.
The SMDI port is always configured as:
9600 bps, 8-N-1
Assure that the following parameters are configured for the Norstar:
1. PBX Type [Nortel Norstar]
2.Advanced…
PBX….
1.Extension Length [X] Enter the number for length of
digits
2. Name Table [Auto or Manual] Set to Manual
Q. Quit
2. SMDI
1. Message Desk[1]
2. CPID Mask [0000000]
3. MWI Ports[2222222222]*see note
4. Disconnect [Off]
5. CID (KSU Model) [Off]
6. Quit
NOTE: This example is for systems that have more than four
ports. This setting is vital in a Norstar because the DMI4 needs
to build a name table that maps the extension names to the actual
Configuring the DMI-4

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extension number. The DMI accomplishes this by calling each
extension and viewing the display name for the called extension.
In order for this to happen the first port and the MWI port for the
DMI must be logged onto the system. In the case where less than
4 ports are used and the MWI port (4th by default) is not used,
the DMI will not be able to produce the name table. Thus any
calls coming into this unit may not be integrated, if the extension
name is anything other than the extension number.
If the customer has multiple DMI devices, then the last port on
the device must be set to do MWI. The MWI port uses the fourth
port by default, however, if only two ports are populated, this
setting must be changed to a series of ten (2’s) twos.
1. Suppress Tones [Off for Inband integration]
2. Delay (ms) [300]
Q. Quit
3. Activation Code…
1.Serial Number [xxxxx]
2.Activation Code [xxx-xxx-xxxx]
Q. Quit
4. Reset to factory default
3. Diagnostics (It is good practice to turn options 1 through 5 [off]
before cut-over.
1.Port [1-4] [1]
2.Warnings [Off]
3.Trace [Off]
4.Raw [Off]
5.Time [Off]
6.Show Config…
7.Show signal levels
8.Show name tables
9. Refresh name table
10. Download Firmware…
This should complete the installation of the PBXLink DMI-4. Connect the
appropriate cables according to the instructions and illustration of the
PBXLink DMI-4 User Guide.
12B5.2 MULTIPLE DMI UNITS
-If a partial DMI4 is used (meaning not all the ports of a
particular DMI4 are used), you change the MWI ports option
in the SMDI menu to the last port used. This is necessary for

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Norstar integrations because the DMI4 build a name table for
extension and keys on the first port and MWI port being in
service. Information on setting this option can be found in the
DMI4 manual.
-DMI4 ports are in service if the digital LED (green) is on
solid. This can be verified by checking the analog side of the
DMI4 for dial tone on the port in question.
13B6.0 CONFIGURING THE INTUITY
The following define the steps required on the INTUITYTM
•HINT: When changes to the Switch Interface Administration are
completed, a message appears on the screen indicating to restart the
INTUITYTM voice system. However, this task is not required after
each step. Once ALL changes are completed the system must then
be restarted.
Note: With Release 5.0 the switch selection can only be viewed from the
Switch Interface Administration. Changes to the Switch Selection must be
made when calling your local TSO.
•Switch Selection
Select “Switch Interface Administration” menu
Select “Switch Selection” menu
Administer parameters as follows:
Country: <Press F2 {CHOICES}>.
Switch: Nortel Norstar-DMI
•Assign PBX Extensions to Channels
Select “Voice System Administration” menu
Select “Voice Equipment” menu
Select “Actions “ button
From the “Assign. Change” screen,
Select “PBX Extension to Channel” option
Assign the extension numbers computed in the above step to all
used voice channels.
•Assign Service to Channels
Select “Voice System Administration” menu
Select “Voice Equipment” menu
Select “Actions “ button. This will bring up the “Actions Menu”
From the “Assign. Change” screen,
Select “Services to Channels” option
Assign DNIS as service to all channels.
•Assign Number Services to Channels
Select “Voice System Administration” menu
Select “Number Services” menu

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Select “Assign/Change” option
Administer parameters as follows:
Called Numbers : any
Calling Numbers: any
service Name: AUDIX
•Assignment of Channel to Groups
Select “Voice System Administration” menu
Select “Voice Equipment” menu
Select “ACTIONS” button, this will bring up the Actions menu.
Select “Assign/Change” option
From the Assign/Change screen, select “Channels to Groups”
option.
By default all channels are assigned to group 2. The dedicated
MWI channel must be assigned to a different group to ensure
that the same channel that turns on MWI lamp turns off the lamp.
Do this by assigning the MWI to device 3.
This is a switch limitation. Dedicated MWI channels that are
assigned to a different group must also be “unassigned” from
group 2. If more than one dedicated MWI channel, each channel
should be in a different group. By convention the highest
channels are used as dedicated MWI channels.
NOTE: It is important that you restart the voice system after
assigning the MWI to device 3.
Inband PBX Configuration is only used when the PBX is defined as
a “Other or Generic” The Norstar DMI does not require these fields
to be defined.
Message Waiting MWI Assignment
Select “Switch Interface Administration” menu
Select “Call Data Interface Administration” menu
Select “MWI Administration” menu
Select “MWI Parameters” Verify the MWI codes are as
followed:
NOTE: The MWI ON/OFF codes do need to be defined.
Program the code to turn ON message waiting as *1, and the
message cancel code as *#1 to turn it OFF.
•Transfer Security Assignment
Select “Voice System Administration” menu
Select “Transfer Security” menu
Assign restrictions if any used.
•Message Waiting MWI Device Assignment
Select “Switch Interface Administration” menu

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Select “Call Data Interface Administration” menu
Select “MWI Administration” menu
Select “Device Assignment” option
Administer parameters as follows:
If the group of channels for MWI updates is 3, the screen will
look like figure 1.
Link Test [Y/N]: Link Test Interval:
Switch Number Device ID Link Test Number
13
Figure 1
•System Translation Administration
Select “Switch Interface Administration” menu
Select “Call Data Interface Administration” menu
Select “System Translation Administration” menu
Select “Dial Plan Translation” option
Administer the following:
INTUITY Extension Length: <Switch Subscriber extension
length>
Administer extension ranges in the table as follows:
•Select “Switch Interface Administration” menu
Select “Telephony Administration” menu
Select “Analog”parameters
Select “ Transfer” parameter
Define an “F” to Initiate Transfer
•Select “Switch Interface Administration” menu
Select “Interface Parameters” menu
Go to page 2 and set the hook flash duration to 600ms
•1) Leave “Switch Prefix” field blank
2) Enter the valid extension ranges in “Switch Start Ext.” and
“Switch End Ext.” fields
3) Leave “INTUITY Prefix” field blank
4) Enter the Switch number in the entry. This is the same
number used in the AUDIX subscriber database
5) Enter”N” in the remote [Y/N] field
The following example shows how this form should be filled, if
the extension length is 3 digits on the INTUITY and the valid
extension ranges on the switch begin 1111 through 1222 and
2555 through 2999, while INTUITY subscribers ranges are 111

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through 222, 555 to 999.
INTUITY Extension Length: 3 Switch Network Access Code:
Switch Switch Switch INTUITY Switch Remote
Prefix
1
2
Start Ext. End Ext. Prefix Number[Y/N]
111 222 1 N
555 999 1 N
•Auto Attendant Setup for Day/Night Service
Administer the appropriate Business Schedule and Holiday
Schedule
Select “AUDIX Administration” menu
Enter “Change Auto-attendant-routing-routing table”
Administer parameters as follows:
A
UTO-ATTENDANT ROUTING TABL
E
Route Table Administration
Incoming Called Business Holiday Day
N
ight Alternate
Number Schedule Schedule Service Service Service
Mailbox Mailbox
Mailbox
??? Bus1 Hol1 ??? ???
•NOTE: Day Service and Night Service Mailboxes will have to be
administered and an appropriate greeting must be recorded.
14B7.0 HARDWARE INSTALLATION
Each IVC6 card supports six analog (tip/ring) connections. The
voice path between the Norstar and the INTUITYTM requires three
pairs into each RJ11 connection of the IVC6 card. The following
shows an example of how lines would be physically connected using
a IVP6 connector. Customer’s have the option to use other methods
of connectivity, provided they bring three pairs (6 wires) to each
RJ11 on the back of the IVC6 card.

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Back of IVC6 CARD
RJ11 RJ11 IVP6
RJ11to
PBX
RJ11 to
IVC6 card
RJ11to
IVC6 card
RJ11to
PBX
RJ11to
PBX
RJ11to
PBX
RJ11to
PBX
RJ11to
PBX
To ensure the ports are physically connected correctly, ask the switch
administrator to place calls to each individual INTUITYTM voice
channel one at a time. Use the “System Monitor” menu in
INTUITYTM to monitor that the correct channel is dialed from the
switch.
15B7.1 TESTING THE INSTALLATION
Refer to the AUDIX Administration manual for further details on
testing the installation.
Create two mailboxes associated with two test extensions. Record a
name and personal greeting for each mailbox.
Using one test extension, call the other test extension. You should
hear the appropriate greeting (see test scenarios below).
Leave a message. Verify that message waiting indication turns on.
Test call coverage scenarios:
Forward all calls - When a subscriber forward all calls to the
INTUITYTM number, calls placed to the subscriber should follow the
correct INTUITYTM prompt should be played for that subscriber.
Busy - Place a call to a busy extension. This should follow the right
coverage path and INTUITYTM should play the NO ANSWER
greeting.
Call no answer from INTUITYTM scenario is the same as above.
If calls are Non-Integrated, check the following:
Check the appropriate COS has been assigned to the tip/ring lines.

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Check the PBX Extn to Channel mapping has been administered
properly.
Check the Switch Integration log to make sure the RAW data is seen
for every call and is appropriately parsed and translated.
Check the maintenance log to see if an error has been logged
indicating “Bad data”. If yes, then check the switch setup to ensure
that the correct mode codes are being passed to INTUITYTM .
Check the Dial Plan Translation screen to see if the translation table
has been administered correctly.
Message waiting indicators - Listen to the message left for the
mailboxes above, delete the message and verify message waiting is
turned off.
Norstar can support audible message waiting for analog stations
and lamps for digital stations. Verify that message waiting indication
turns on.
If Message Waiting failures occur check the following:
Check the appropriate COS has been administered on the switch or
the subscriber telephone sets.
Check the SWIN LOG to see if INTUITYTM is dialing out the
required sequence of digits. If not check the DIAL PLAN Translation
and make sure that it is administered correctly.
Check if dial tone is being detected by INTUITYTM. If not, use the
Tone Sniffer tool to configure the dial tone correctly.
Check if the MWI sequence dialed out by INTUITYTM is the same
as set on the switch. Ask the switch administrator for the MWI
sequence. If it is different than change the MWI ON Prefix and
Suffix to reflect the correct value.
If MWI updates take a long time, then dedicate one or more channels for
MWI (i.e. no incoming calls on these lines). This can be done by assigning
a unique Channel Group to the particular channel/s and administering the
Device Assignment screen to this value (value is 2 as all channels are
assigned Group 2).
Test Transfers using “*T” option. From Audix mailbox. Transfer to
another mailbox. Monitor the transfer time. Transfer to a station that is
in a Do-Not-Disturb mode, busy mode, RNA mode.
The transfer time is approximately 5-8 seconds.
Test multiple transfers - set up phone A to transfer to Phone B and
Phone B transfers to phone C. And phone C transfers to phone D.
Determine how many transfers can be supported on the switch.
Norstar can be programmed to send disconnect code “**9” when a
caller disconnects, which will ensure faster disconnects.
If Transfer failures are encountered, then check the following:

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Check if dial tone is being detected by INTUITYTM. If not, use the
Tone Sniffer tool to configure the dial tone correctly.
Check if the flash duration set on INTUITYTM is the same as that
configured on the switch, if not then modify the flash duration.
NOTE: If the caller is disconnected during transfers then the flash
duration is too high and has to be reduced. If the caller hears
INTUITY dialing digits during transfer then the flash duration is too
low and has to be increased.
Call Disconnect - Leave a message for test mailbox, retrieve it and
listen for the sign of the call progress tones. Place an external call and
document the time it takes the INTUITYTM to disconnect after the
caller hangs up.
If there is no progress tone in the message, disconnect is working
fine.
Zero (“()”) Out - Verify that return-to-operator works properly.
Call the Intuity from a test extension leave a message for a station
with a voice mail button.
If the subscriber stations are programmed to support a button, which
will dial the voice mail access number and the mailbox number
followed by the # sign, the INTUITYTM will prompt for the password.
Do you hear “Please enter your password”.
Automated Attendant - Call the automated attendant mailboxes.
If the correct Auto Attendant mailbox is not reached and all above
tests passed, the most likely problem will be in the switch
translations. Check with the system administrator to endure proper
translation.
Set up outcall notification in the test mailbox, leave a message to
generate an outcall. Make sure ports are configured for Outcall
INTUITYTM should call the number administered for out calling
after the administered time has passed.
If Outcalling failures occur, check if dialtone is being detected by
INTUITYTM. If not, use the Tone Sniffer tool to configure the
dialtone correctly.
Incoming and Outgoing Fax
Send a fax to a subscriber mailbox from a fax machine. Press the
start key on the fax machine. Check to see if fax arrived in the
mailbox, and print the fax.
Send a fax from a subscriber’s mailbox to a fax machine. Check
the fax machine to be sure the fax was received.
NOTE: If you encounter problems while performing these tasks, review
the “switch log” before escalating problems to your local Technical
Support Center.

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16B8.0 CONSIDERATIONS
8.1 The INTUITYTM requires a dedicated port for message waiting.
This port does not perform call processing functionality, therefore
should not be included with the total of voice mail ports needed to
for call answering.
8.2 Supervised transfers from the voice module are not supported.
8.3 Only one port can be set for Message Waiting Indication. The
same port which activates message must also deactivate message
waiting. It is also required to dedicate that port to message waiting
only. If the message waiting port is also being used for other
functions such as incoming calls, message waiting delays could
occur during high traffic.
8.4 Audix Networking is not supported through modems.
Networking is supported using TCP/IP only.
8.5 The INTUITYTM takes 4 seconds to tear down the call ID.
Transfers could take 5-8 seconds to be completed.
8.6 Distinction call coverage for busy, no-answer, internal and
external are not supported. All calls are re-directed to the
INTUITYTM Audix are treated as no-answer external calls.
8.7 The DMI supports 4 ports per DMI unit. With inband integration
each device is a standalone unit.
Change History
Revision Issue Date Reason for Change
RIP 03/01/10 Made CN RIP
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servicemarks or trademarks respectively. All other trademarks are properties of their respective owners. The above
information is based on knowledge available at the time of publication and is subject to change without notice.
Printed in U.S.A.
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[phone]
Uhttp://www.avaya.com
Important notes regarding this
integration