Avaya S8500 Series User manual

555-245-761 Issue 3 January 2005 1
Job Aid: Replacing the Hard Drive on the Avaya
S8500 Media Server— R2.2 or Later
This job aid describes the steps required to replace the hard drive on an Avaya S8500 or
S8500B Media Servers running Release 2.2 or later of Avaya Communication Manager. This
job aid should be used only if a failure has occurred and it is determined that the hard drive
should be replaced.
The replacement hard drive comes blank. You must install the software from the CD-ROM that
the customer received from an earlier installation of Release 2.2 software. The software
CD-ROM contains the Linux operating system and the appropriate release of Avaya
Communication Manager.
Required equipment
Verify that you have the following equipment and tools on site:
●Replacement hard drive
●CD-ROM with the software load (from the customer)
●Ethernet crossover cable for direct connection of your laptop to the media servers
●Flat-head screwdriver
●Cross-point (Phillips) screwdriver
●Electrostatic wrist ground strap and mat
Pre-site tasks
Before you go on site, verify that the following tasks are done.
●Ask the customer for the Product ID for the media server having the hard drive replaced. If
the customer does not have it, run the Automatic Registration Tool (ART) to obtain the
Product ID number and port number (customer dial-up) for the replacement hard drive.
●If the customer is using SNMP for alarming, you will need to get the IP addresses and
community names from the customer because the SNMP programming is not saved after
the replacement.

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later
2 Replacing the Hard Drive on the Avaya 8500 Media Server
●Verify that you have the correct software and software update (patch). You must install the
software on the media server with the replaced hard drive, and you might need to install a
software update (patch).
●Verify that you have the current license and Avaya authentication files to install on the new
hard drive. Go to the Remote Feature Activation (RFA) Web site to get them (http://
rfa.avaya.com).
●Verify that the customer has a recent backup of all the system and translation files. This is
critical if the hard drive is not functional.
●Verify with the customer that you have access permissions to restore the data from the
network server.
Hard drive considerations
If the hard drive is not functional, make sure the customer has a recent backup of the system
files and translations that you can restore after you have replaced the hard drive. If not, the
media server needs to be reconfigured and translations input as if it were a new installation.
See Installing and Configuring the Avaya S8500 Media Server (03-300144) for detailed
procedures. Additionally, some illustrations of software installation and configuration information
appear later in this document.
Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya
S8500, S8700, and S8710 Media Servers (555-245-111) for details on the tasks.
Pre-site tasks for replacing a hard drive on an S8500 Media Server
9Task Description
1 Obtain CD with the correct
software release
Retrieve from the customer a CD containing Release 2.x of
Communication Manager.
2Get software update (patch), if
appropriate
The Communication Manager software update (patch) file
might be available on the CD. Otherwise, download it to
your laptop from the Avaya Support Web site (http//
www.avaya.com/support). Select Software & Firmware
Downloads > S8700 Media Server > Software Download.
3 Get all configuration
information for the media
server, for example, IP
addresses, server name, DNS
information, and so forth

Tasks to replace the hard drive
555-245-761 Issue 3 January 2005 3
Tasks to replace the hard drive
Tasks for replacing a hard drive on an S8500 Media Server
9Task Description
1 Insert the software CD in the
CD drive of the media server
Important!
Push the button to open the CD-ROM drawer. Place the
Communication Manager CD in the drawer and close it.
The software CD contains boot software that the media server
automatically accesses when you power up the media server
later.
2Shut down the media server If the hard drive is functional, under Server, click Shutdown
This Server and do not select “Restart Server after
Shutdown.” Press the power-control button on the front of the
server. The internal fan shuts off.
If the hard drive is not functional, press the power-control
button to power down the server.
Caution: Do not hold down the power button for more than a
split second. Holding the button down too long causes the
media server to reboot.
3 Unplug the media server Once the media server is completely shut down (the green
power-on LED is blinking), unplug the power cord from the
media server.
Disconnect and label the LAN connections from the Ethernet
ports on the RSA/SAMP and dual NIC (if used).
Disconnect all attached devices, including the laptop, both
modems, and the external flashcard reader (if used).
4Make media server top
accessible
Pull the media server forward until the mounting rails lock into
place.
Note: You do not need to remove the media server from the
rails.
6 Replace the hard drive ●S8500B: see Replacing the hard drive in the
S8500B media server on page 8.
●S8500: see Replacing the hard drive in the S8500
media server on page 10.
8Slide the media server back in
place
Release the retaining tabs on the rails and slide the media
server back into place in the data rack.
9 Power up the media server Plug the power cords into the media server and RSA/SAMP.
Press the power-control button on the front of the media
server.
Note: Wait at least 3 minutes for the media server to complete
its power up. Watch the power-on LED on the media server
(the green LED is on steady).
10 Reconnect attached devices Reconnect all attached devices, including the laptop, both
modems, and the external flashcard reader (if used).

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later
4 Replacing the Hard Drive on the Avaya 8500 Media Server
Final tasks
You must install the Linux operating system and Avaya Communication Manager on the blank
hard drive, then restore the backed up system files to the media server.
Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya
S8500 Media Server (555-245-111) on the Avaya S8300, S8500, and S8700 Media Server
Library CD-ROM,555-233-825, Issue 1, for details on the tasks.
Final tasks for replacing a hard drive in an S8500 Media Server 1 of 5
9Task Description
1 Disconnect the RJ45 cable Disconnect the Ethernet RJ45 cable from the Services port
on the media server.
2Clear ARP cache on laptop From a DOS command link, type arp -d 192.11.13.6
and press Enter.
3 Connect laptop to the RSA/
SAMP card
Connect to the Ethernet port (to the right of the serial
connector) on the back of the RSA/SAMP card using a
crossover cable.
4Log onto the RSA/SAMP Open an internet browser window. In the Address field, type
192.11.13.6 and press Enter.
On the Enter Network Password screen, use the default
login craft and password used before the hard drive was
removed.
5 Set a timeout value In the Welcome screen, in the Inactive session timeout
value field, select no timeout and click Continue. The no
timeout value allows 60 minutes of inactivity before
disconnecting.
6Set the loader watchdog
timeout
Under ASM Control, click System Settings. Scroll down to
the Server Timeouts section, and in the Loader watchdog
field, select disabled and click Save.
7 Log off the RSA/SAMP Click Log Off.
8Move the RSA/SAMP LAN
cable
Disconnect the Ethernet RJ45 cable from the RSA/SAMP
Ethernet port.
9 Connect laptop to the media
server
Connect a crossover cable to the services port on the back
of the media server and wait about 3 minutes from the time
you boot up the server before trying to access the
information on the CD.
10 Clear ARP cache on laptop From a DOS command link, type arp -d 192.11.13.6
and press Enter.
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555-245-761 Issue 3 January 2005 5
11 Set Telnet parameters (if
necessary)
Use Telnet to access the Linux command line by typing
telnet 192.11.13.6 and pressing Enter.
Type unset crlf and press Enter.
Type display and press Enter to verify that message says
Sending only CR
Type exit and press Enter to close Telnet session.
12 Install Communication
Manager
You must install the software from the CD. For procedure
details, see Installing the software on page 14.
13 Log onto the Maintenance
Web Interface
Open a browser on your laptop. Type 192.11.13.6 and
press Enter to log onto the Maintenance Web Interface.
Note: Use the initial installation login craft and the initial
password.
14 Set alarm suppression on the
media server
Using Telnet on the Linux command prompt screen, type
almsuppress -y and press Enter to enable alarm
suppression.
15 Check software version Under Server, click Software Version to verify that the hard
drive has the current release of Communication Manager.
16 Copy files to the media server Copy the license and Avaya authentication files and the
software update (patch) file, if any, to the media server.
On the Maintenance Web Interface, under Miscellaneous,
click Download Files.
Browse to select the file for downloading and click
Download.
17 Configure the network
parameters and verify
connectivity (optional)
If you backed the files up to a server on the customer’s
network, you must readminister the Ethernet port connecting
to the customer’s network.
Under Server Configuration, click Configure Server and
click Continue.
Click Continue through the pages until you get to the
Specify how you want to use this wizard page. Select
“Configure individual services” and click Continue.
Fill in the correct IP address, Gateway, and Subnet mask (or
use the default addresses) for the Ethernet port (Eth0),
select AUTOSENSE for the speed, and click Change. Close
the window.
Under Diagnostics, click Ping. Type the IP address of the
server where the files are backed up and click Execute Ping
to verify that you can access the customer’s network.
Final tasks for replacing a hard drive in an S8500 Media Server 2 of 5
9Task Description
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Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later
6 Replacing the Hard Drive on the Avaya 8500 Media Server
18 Restore the system files and
translations
Under Servers, click Software Version. Note the Release
String data.
Under Data Backup/Restore, click View/Restore Data.
Caution: Do not restore files if they are from a software load
different from the load now running on the media server; for
example, if the software load of the backed-up files was
S8x00-02.0-00.0.219.0 and the media server is now running
load S8x00-02.0-00.0.219.1.
Match the Release String data from the Software Version
page with the listing provided.
For procedure details, see Restoring the system files on
page 17.
If there were no backup files,
configure the media server
See Installing and Configuring the Avaya S8500 Media
Server, 03-300143.
19 Verify date and time Under Server, click Server Date/Time. Make changes as
necessary.
20 Install software update
(patch), if any
You might need to install a software update (patch). For
procedure details, see Installing post-upgrade patch files on
page 15.
Note: Skip this procedure if there is no software update
(patch) file to install.
21 Verify that the update (patch)
is installed
Under Server, click Software Version to verify the software
update (patch) versions.
22 Verify media server
configuration
You must verify that the media server is properly configured.
For procedure details, see Verify media server
configuration on page 18.
Note: If there was no backup file to restore, you need to
reconfigure the media server. Get the configuration data
from the customer.
23 Install the license and Avaya
authentication files
Under Security, click License File and select “Install the
license I previously downloaded” and click Submit.
Under Security, click Avaya Authentication and click
Install.
24 Copy translations Using a SAT screen, type reset system 4 and press
Enter to copy translations to disk.
25 Log in from the SAT Type telnet 192.11.13.6 50.23 and press Enter.
26 Check the translations Using the SAT screen, type list configuration all
and press Enter and check that all the hardware is
displayed.
27 Ping the connections on the
media server
Under Diagnostics, click Ping. Ensure that all connections,
IPSI boards, and all administered connections respond.
Final tasks for replacing a hard drive in an S8500 Media Server 3 of 5
9Task Description
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555-245-761 Issue 3 January 2005 7
28 Resolve alarms on the media
server
Under Alarms, click Current Alarms. Compare these
against the recorded alarms from Checklist 2, step 4. Clear
any alarms that appear.
To resolve alarms, using a SAT screen, type display
alarms and press Enter.
29 Check the health of the media
server
Using a SAT screen, type list ipserver-interface
and status health. Check that all connections are
working correctly.
30 Save translations Using a SAT screen, type save translation and press
Enter to back them up.
31 Administer backup schedule
on the media server
On the Maintenance Web Interface, under Data Backup/
Restore, click Schedule Backup to readminister the media
server’s backup schedule.
32 Back up files on the media
server
Under Data Backup/Restore, click Backup Now.
Click Start Backup to begin the back up process.
33 Set the Product ID on the
media server
Use Telnet to access the Linux command line by typing
productid -p product_id and press Enter,where
product_id is the product ID you received from the
customer or the ART tool. It should be the same product ID
as the old hard drive.
34 Release alarm suppression on
the media server
Using Telnet on the Linux command prompt screen, type
almsuppress -n and press Enter to release alarm
suppression.
Note: Only do this if you want to release it before the time
you set earlier runs out (maximum of 2 hours)
35 Log off all administration
applications
When you have completed all the administration, log off the
media server.
36 Disconnect the RJ45 cable Disconnect the Ethernet RJ45 crossover cable from the
Services port on the media server.
37 Clear ARP cache on laptop From a DOS command link, type arp -d 192.11.13.6
and press Enter.
38 Connect laptop to the RSA/
SAMP card
Connect to the Ethernet port (to the right of the serial
connector) on the back of the RSA/SAMP card using a
crossover cable.
39 Log onto the RSA/SAMP Open an internet browser window. In the Address field, type
192.11.13.6 and press Enter.
On the Enter Network Password screen, use the default
login craft and password used before the hard drive was
removed.
Final tasks for replacing a hard drive in an S8500 Media Server 4 of 5
9Task Description
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Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later
8 Replacing the Hard Drive on the Avaya 8500 Media Server
Replacing the hard drive
Depending on the S8500 media server model, select one of the following procedures:
●Replacing the hard drive in the S8500B media server
●Replacing the hard drive in the S8500 media server
!CAUTION:
CAUTION: Wear an antistatic wrist ground strap whenever handling components such as the
hard drive of an Avaya S8500 Media Server. Connect the strap to an approved
ground, such as an unpainted metal surface. Also, place the hard drive on an
antistatic mat that is similarly grounded. Do not place the new or the old drive on
a bare surface.
Replacing the hard drive in the S8500B media server
This procedure contains the following sections:
●Removing the hard drive from the S8500B media server
●Installing the hard drive
40 Set a timeout value In the Welcome screen, in the Inactive session timeout
value field, select no timeout and click Continue. The no
timeout value allows 60 minutes of inactivity before
disconnecting.
41 Set the loader watchdog
timeout
Under ASM Control, click System Settings. Scroll down to
the Server Timeouts section, and in the Loader watchdog
field, select 5.0 (minutes) and click Save.
42 Log off and disconnect from
the RSA/SAMP
Click Log Off. Once you are logged off, disconnect from the
services port on the RSA/SAMP.
Final tasks for replacing a hard drive in an S8500 Media Server 5 of 5
9Task Description
5 of 5

Replacing the hard drive
555-245-761 Issue 3 January 2005 9
Removing the hard drive from the S8500B media server
To remove the hard drive from the S8500B media server:
1. Turn off the media server and peripheral devices.
2. Label and disconnect all external cables.
3. Remove the media server from the rack.
4. Press the release tabs on the bezel and pull the bezel away from the media server (see
Figure 1).
Figure 1: Removing/installing the hard drive
5. Pull the hard drive from the media server.
6. To remove the hard drive from the drive tray, unscrew the four screws and remove the hard
drive.
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Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later
10 Replacing the Hard Drive on the Avaya 8500 Media Server
Installing the hard drive
To install the hard drive:
1. Position the hard drive on the drive tray and secure with the four screws.
2. Slide the hard drive into the media server (see Figure 1: Removing/installing the hard
drive on page 9).
3. Reinstall the bezel.
4. Return to Tasks for replacing a hard drive on an S8500 Media Server on page 3 to continue
with the listed tasks.
Replacing the hard drive in the S8500 media server
This procedure contains the following sections:
●Removing the cover of the S8500 media server
●Removing the hard drive from the S8500 media server
●Installing the new hard drive in the S8500 media server
●Replacing the cover of the S8500 media server
Removing the cover of the S8500 media server
For these steps, see Figure 2: Removing and replacing the cover on the S8500 media
server on page 11.
1. With the media server extended on the slide rails, loosen the 2 captive screws on the back
of the media server that hold the top in place.
2. Slide the media server cover back from the front panel until the cover’s tabs are released
from the top slot of the front panel.
3. Lift the cover straight up and remove it from the media server.

Replacing the hard drive
555-245-761 Issue 3 January 2005 11
Figure 2: Removing and replacing the cover on the S8500 media server
Removing the hard drive from the S8500 media server
For these steps, see Figure 3: Removing and replacing the drive cage on page 12.
1. Locate the drive cage in the left-hand corner of the front of the media server.
2. Use the black pull handles on the ribbon cables to unplug the data connectors from the back
of the CD-ROM and hard drive.
3. Push ribbon cable back out of the way.
4. Unplug the two power connectors from the back of the CD-ROM drive and the hard drive.
You must release the power connector on the CD-ROM drive by gently bending the side
spring clip holding it in place.
5. Loosen the captive screw next to the drive cage.
6. Slide the drive cage toward the back of the media server to clear the retaining hooks.
7. Place the drive cage on the antistatic mat.
Figure notes:
1. Captive screws on media server holding cover in place
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Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later
12 Replacing the Hard Drive on the Avaya 8500 Media Server
8. Remove the four screws (two on each side) securing the hard drive in the drive cage and
remove the hard drive.
Figure 3: Removing and replacing the drive cage
Installing the new hard drive in the S8500 media server
For these steps, see Figure 3.
1. Insert the new hard drive into the drive cage so that the connectors are in the same
direction as the CD-ROM connectors and the screw holes are aligned.
2. Reinsert the 4 screws (2 on each side) to attach the hard drive to the drive cage.
3. Reattach the flat ribbon cable (in 2 places) to the hard drive and CD-ROM drive.
Figure notes:
1. Drive bay housing drive cage 5. Tabs
2. Ribbon cable attached to hard
drive
6. Screws holding hard drive in drive
cage
3. Cable connected to the CD-ROM
drive
7. Hard drive
4. Captive screw holding drive cage 8. Drive cage
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2
3
5
6
6
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6

Expanded Procedures
555-245-761 Issue 3 January 2005 13
4. Reattach the 2 power cables to the hard drive and CD-ROM drive.
5. Slide the drive cage into place in the media server, making sure that it fits securely into the
four retaining hooks and finger-tighten the captive screw.
6. Make sure the drive cage is secure and that the cables are not bunched or blocking the fan
unit.
Replacing the cover of the S8500 media server
For these steps, see Figure 2: Removing and replacing the cover on the S8500 media
server on page 11.
1. Place the cover onto the media server.
2. Slide the cover forward so the covers’ tabs slide into place under the top slots of the front
panel.
3. Finger-tighten the captive screws on the back of the server.
4. Return to Tasks for replacing a hard drive on an S8500 Media Server on page 3 to continue
with the listed tasks.
Expanded Procedures
This section contains information about the following topics:
●Installing the software
●Installing post-upgrade patch files
●Restoring the system files
●Verify media server configuration

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later
14 Replacing the Hard Drive on the Avaya 8500 Media Server
Installing the software
To install the software:
Note:
Note: Use a Telnet session to access the information on the CD.
1. Type telnet 192.11.13.6 and press Enter to view the first screen.
Note:
Note: To navigate on these screens, use the arrow keys to move to an option, then
press the space bar to select the option. Press Enter to submit the screen.
2. Select Install, make sure <OK> is highlighted, and press Enter.
The following screen is optional; it only shows if there is something on the hard drive.
3. Select <Yes> and press Enter.
The Select Release Version window opens.
4. Click on Yes to select Avaya Communication Manager.

Expanded Procedures
555-245-761 Issue 3 January 2005 15
5. Select <OK> and press Enter to partition the hard drive and reformat the partitions.
The program begins the installation process and reports the progress.
These processes can take up to 20 minutes. When the media server is ready to reboot, the
CD-ROM drive drawer opens. You can remove the CD from the drive at this time.
The reboot might take up to 3 minutes. The Telnet session drops automatically.
Installing post-upgrade patch files
Note:
Note: Skip this procedure if there is no Communication Manager software update
(patch) file to install.
This software update (patch) might or might not be call preserving.
Use the browser to load the necessary updates (patches).
1. Open a browser on your laptop.
2. In the Address field, type http://avaya.support.com and press Enter.
3. Under the Technical Database listing (on the left side), click Communications Systems.
4. Under Communications Systems, scroll down and click S8500 Media Server.

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later
16 Replacing the Hard Drive on the Avaya 8500 Media Server
5. Click on the software release loaded on the media server.
6. In the Software Downloads section, click on the desired software release.
A new window appears with a description of available updates and links to download them.
Use a Telnet session to install the software update (patch).
1. Click Start > Run to open the Run dialog box.
2. Type telnet 192.11.13.6 and press Enter.
3. Log in as craft.
4. Type cd /var/home/ftp/pub and press Enter to access the pub directory.
5. At the prompt, type ls -ltr and press Enter to list files in the pub directory.
The media server displays a list of files in the FTP directory. Verify that the directory
contains the Communication Manager .tar.gz file you have uploaded.
6. Type sudo update_unpack and press Enter.
The system lists all updates.
7. Type update_show and press Enter to verify the new software update (patch) file was
unpacked.
8. Type sudo update_activate update, where update is the release or issue number
of the latest software update (patch) file. (For example, 00.0.219.0-xxxx. Do not use
the .tar.gz extension at the end of the file name). Press Enter.
The media server might reboot (reset system 4). If it reboots, it also might display the
message:
/opt/ecs/sbin/drestart 2 4 command failed
Ignore this message. You must wait until the restart/reset completes before entering
additional commands.
The media server displays a message that the software update (patch) was applied.
9. Type update_show again and press Enter to verify the new software update (patch) file
was activated.
10. Type exit and press Enter to close the Telnet session.

Expanded Procedures
555-245-761 Issue 3 January 2005 17
Restoring the system files
The following steps restore the system files.
1. Under Data Backup/Restore, click View/Restore Data.
2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP
address), and Directory fields where the files were backed up.

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later
18 Replacing the Hard Drive on the Avaya 8500 Media Server
3. Click View.
4. Select the correct file (the most recent is at the top) and click Restore.
5. Click Status to view the Restore status. When the restoration is complete, the message
Restore is finished displays.
Verify media server configuration
The following steps verify the configuration.
1. Under Server Configuration, click Configure Server to start the configure server process.

Expanded Procedures
555-245-761 Issue 3 January 2005 19
2. Click Continue through the Review Notices to get to the Select Method for Configuring
Server page.
3. Select “Configure all services using the wizard.”
4. Click Continue through all the screens to verify that the configuration is complete and
correct.
Note:
Note: You might need to reset the port speeds for the Ethernet interfaces.
Note:
Note: You do not need to fill in the static routes for Release 2.0 and later.
5. When you click through all the pages, click Continue on the Update System screen. The
Update System screen displays each configuration task as it completes.
When done, the screen displays “All configuration information was entered.”
6. Click Close Window to close the Configure Server wizard.

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later
20 Replacing the Hard Drive on the Avaya 8500 Media Server