Avaya S8700 Series User manual

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Required Equipment
Replacing the Media Server with Release 2.0—S8700 1
December 2003 555-245-767, Issue 1.1
Job Aid
Replacing the Avaya S8700
Media Server—Release 2.0 and
Later
This job aid describes the steps required to replace an Avaya S8700 Media Server running Release 2.0
and later of Communication Manager. You should replace the media server only to correct a problem,
such as a functional failure of the motherboard, the hard drive, or other components.
The hard drive in the replacement media server comes blank. If you are using this blank hard drive, you
must install the software from the CD-ROM that the customer received from an earlier installation of
Release 2.0 software. The software CD-ROM contains the Linux operating system and the appropriate
release of Avaya Communication Manager.
If the hard drive in the failed media server is good, you can replace the blank hard drive in the
replacement media server with the old hard drive.
Required Equipment
Verify that you have the following equipment and tools on site:
•Replacement S8700 Media Server
•CD-ROM with the software load (from the customer)
•Ethernet crossover cable for direct connection of your laptop to the media servers
•Cross-point (Phillips) screwdrivers (#1 and #2)
•Hex-head (Allen) wrench (1/8 in. [3 mm])
•Electrostatic wrist ground strap and mat.
•Paper clip
Pre-Site Tasks
Before you go on site, verify that the following tasks have been done.
•Ask the customer for the Product ID for the media server being replaced. If the customer does not
have it, run the Automatic Registration Tool (ART) to obtain the Product ID number and port
number (customer dial-up) for the replacement media server.

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Initial onsite tasks
2 Replacing the Media Server with Release 2.0—S8700
555-245-767, Issue 1.1 December 2003
•If the customer is using SNMP for alarming, you will need to get the IP addresses and community
names from the customer because the SNMP programming is not saved with the replacement
media server. You may be able get these addresses and names from the active media server.
•If using the blank hard drive that comes with the media server, verify that you have the correct
software and software update (patch). You must install the software on the replacement media
server, and you may need to install a software update (patch).
•Verify that the customer has a recent backup of all the system files. This is critical if you cannot
reuse the hard drive because, if a problem occurs with the hard drive on the functional media
server, a nonrecoverable loss of data could occur.
•Verify with the customer that if the backups were to a network server that you have access
permissions to restore the data.
Initial onsite tasks
If the hard drive in the failed media server is good, go to Table 3, Initial tasks for replacing an S8700
Media Server reusing original hard drive,on page 4.
If the hard drive is unusable, perform the tasks in Table 2, Initial tasks for replacing an S8700 Media
Server with the failed hard drive,on page 3 on the media server being replaced. Perform the tasks only if
the hard drive is functional. If the hard drive is not functional, make sure the customer has a recent
backup of the system files and translations that you can restore after you have replaced the media server.
If not, the media server needs to be reconfigured or the settings copied from the other media server. See
Installing the Avaya S8700 Media Server with the Avaya G650 Media Gateway (555-245-109) for
Checklist 1. Pre-site tasks for replacing an S8700 Media Server
9Task Description
1 Obtain CD-ROM with the correct
software release Retrieve from the customer the CD-ROM containing Release 2.0 of Communication Manager.
Note: If the hard drive in the failed media server is good, you can
reuse it.
2Get software update (patch), if
appropriate The latest Communication Manager software update (patch) file may be available on the CD-ROM. Otherwise, download it to
your laptop from the Avaya Support Web site
(http//www.avaya.com/support). Select Software & Firmware
Downloads > S8700 Media Server > Software Download.
3 Get the Product ID and modem IP
address Run ART to obtain the Product ID for the failed media server and the IP address for the customer’s INADS line. Access the ART
web site on your laptop at the URL http://art.dr.avaya.com.
4Get backup file from failed media
server (if needed) Get most recent backup file from the customer.
Note: If the hard drive in the failed media server is good, you can
reuse it. You do not need to restore files.

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Initial onsite tasks
Replacing the Media Server with Release 2.0—S8700 3
December 2003 555-245-767, Issue 1.1
detailed procedures. Additionally, some illustrations of software installation and configuration
information appears later in this document.
Checklist 2. Initial tasks for replacing an S8700 Media Server with the failed hard drive
9Task Description
1 Verify that the good media server
is the active media server. Check the Active/Standby LED on the good media server and make sure it is steady GREEN (not flashing).
If not, log into the good media server and interchange.
2Log onto Maintenance Web
Interface of the active media
server
Connect to the services port on the back of the active media
server. Open a browser on your laptop. Use 192.11.13.6 to log
onto the Maintenance Web Interface as craft or dadmin.
3 Determine the software release of
the active media server and any
patches
Under Server, click Software Version. Note the software release
and any software updates (patches) that have been installed.
4Determine if the customer has a
recent backup of data On the Maintenance Web Interface under Data Backup/Restore, select Backup Logs to search for recent backup files. Check for
the types of data and dates. Verify that there is a recent,
successful backup of the system files.
Note: If there is no recent backup, you can back up translations.
5 Record alarms Under Alarms, click Current Alarms. Record alarms on the
active media server that are not related to the hard drive.
6Connect to the standby media
server (if hard drive is functional) Disconnect the laptop from the active media server.
Connect the laptop to the services port on the standby media
server.
7 Clear ARP cache on laptop From a DOS command line, type arp -d 192.11.13.6 and press
Enter.
8Busy out the standby media server
(if functional) Under Server, click Busy-out Server > Busy Out.
Click Status Summary to verify that the standby media server is
busied out.
9 Back up the system files from the
standby media server (if
functional).
If the customer does not have a recent backup, you must back up
the files so they can be restored later. Under Data
Backup/Restore, click Backup Now.
Select "Server and System Files," "Security Files,""Avaya Call
Processing (ACP) Translations,"and "Save ACP translations prior
to backup."
Select Local PC card for the backup method.
Click Start Backup to begin the back up process.

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Initial onsite tasks
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555-245-767, Issue 1.1 December 2003
Checklist 3. Initial tasks for replacing an S8700 Media Server reusing original hard drive
9Task Description
1 Verify that the good media server
is the active media server. Check the Active/Standby LED on the good media server and make sure it is steady GREEN (not flashing).
If not, log into the media server with the good hard drive and
interchange.
2See if failed media server is in
busied-out standby mode Check the Active/Standby LED on the failed media server and see if it is flashing GREEN (standby) or RED (busied out).
3 Log onto Maintenance Web
Interface of the active media
server
Connect to the services port on the back of the active media
server. Open a browser on your laptop. Use 192.11.13.6 to log
onto the Maintenance Web Interface as craft or dadmin.
4Record alarms Under Alarms, click Current Alarms. Record alarms on the
active media server.
5 Connect to the standby media
server Disconnect the laptop from the active media server.
Connect the laptop to the services port (2) on the standby media
server.
6Clear ARP cache on laptop From a DOS command line, type arp -d 192.11.13.6 and press
Enter.
7 Busy out the standby media server
(if functional) Under Server, click Busy-out Server > Busy Out.
Click Status Summary to verify that the standby media server is
busied out.
8Suppress alarm origination on the
standby media server Use telnet to access the Linux command line. Use the
almsuppress -t 120 command to suppress alarms for the duration
of the replacement process. (Maximum time is 2 hours.)

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Tasks to replace an S8700 Media Server
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December 2003 555-245-767, Issue 1.1
Tasks to replace an S8700 Media Server
Checklist 4. Tasks for replacing an S8700 Media Server
9Task Description
1 Unplug the failed media server If the hard drive is functional, under Server, click Shutdown Server
then unclick Restart Server after Shutdown. Click Shutdown.
Open the door on the front of the media server, and press the power-
control button to complete the shutdown.
If the hard drive is not functional, see Powering down the media
server manually on page 15.
Unplug the power cord from the media server.
2Disconnect all the cables Disconnect all the cables from the back of the failed media server.
Note: Be sure to label the cables for easy reconnection. See Getting
Started with the Avaya S8700 Media Server, 555-245-703 or Job
Aid: Server and CSS Separation—Avaya S8700 Media Server, 555-
245-766.
3 Remove media server from rack Remove the media server from the rack. See Getting Started with the
Avaya S8700 Media Server, 555-245-703 or Server and CSS
Separation—Avaya S8700 Media Server Job Aid, 555-245-766.
4Remove the cover of the media
server See Removing the cover of the failed media server on page 11.
5 Replace components in the
replacement media server If the hard drive in the failed media server is good, you must replace the one in the replacement media server with the original one from
the failed media server. See Reusing the hard drive on page 11.
6Replace the cover of the media
server See Replacing the cover of the replacement media server on page 14.
7 Reinstall the media server in the
rack Reinstall the media server in the rack. Leave all the cables unconnected.
8If using the blank hard drive,
insert the software CD-ROM in
the CD-ROM drive of the
replacement media server,
Note: Skip this step if reusing the
original hard drive.
Open the front door and push the button to open the CD-ROM
drawer. Place the Communication Manager CD in the drawer and
close it.
The software CD-ROM contains boot software that the media server
automatically accesses when you power up the media server.
9 Power up the replacement media
server Plug the power cord into the media server to power it up. If it does not power up, press the power button and release it quickly.
Note: Wait at least 3 minutes for the media server to complete its
power up. Watch the LEDs on the media server to see when they stop
flashing and stay solidly lit.

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Final tasks
6 Replacing the Media Server with Release 2.0—S8700
555-245-767, Issue 1.1 December 2003
Final tasks
If you are reusing the old hard drive, follow the procedure in Final tasks for replacing an S8700 Media
Server reusing the original hard drive on page 9
If not reusing the old hard drive, you must install the Linux operating system and Avaya Communication
Manager on the blank hard drive, then restore the backed up system files to the media server. Follow the
procedure in Final tasks for replacing an S8700 Media Server using the blank hard drive on page 6.
Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya S8700
Media Server (555-245-115) on the Avaya S8300, S8500, and S8700 Media Server Library CD-ROM,
555-233-825, Issue 3, for details on the tasks.
Checklist 5. Final tasks for replacing an S8700 Media Server using the blank hard drive
9Task Description
1 Connect laptop to the
replacement media server Connect the laptop to the services port on the back of the media server.
2Set Telnet parameters (if
necessary) Open a Telnet session and type telnet and press Enter.
Type unset crlf and press Enter.
Type display and press Enter to verify that message says
Sending only CR
Type exit and press Enter to close Telnet session.
3 Install Communication Manager You must install the software from the CD. For procedure details,
see Installing the softwareon page 15.
4Log onto the Maintenance Web
Interface Open a browser on your laptop. Use 192.11.13.6 to log onto the Maintenance Web Interface.
Note: Use the initial installation craft login and initial password.
5 Check software version Under Server, click Software Version to verify that the hard drive
has the correct release of Communication Manager.
6Copy software update (patch)
files to media server (if any) Under Miscellaneous, click Download Files.
Browse to select the file for downloading and click Download.

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Final tasks
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December 2003 555-245-767, Issue 1.1
7a Configure the network
parameters and verify
connectivity (optional)
If the system files were backed up to a server on the customer’s
network, you must readminister the Ethernet port connecting to the
customer’s network.
Under Server Configuration, click Configure Server and click
Continue. Because this is the first time you opened Configure
Server, you must set the media server type to either Multiconnect
or IP Connect.
Click Continue through the pages until you get to the Specify how
you want to use this wizard page. Select "Configure individual
services" and the correct server number and click Continue.
Fill in the correct IP address, Gateway, and Subnet mask (or use
the default addresses) for the Ethernet port (Eth4 for Multiconnect,
Eth0 for IP Connect) and select AUTOSENSE for the speed. Click
Change. Close the window.
Under Diagnostics, click Ping. Type the IP address of the server
where the files are backed up and click Execute Ping to verify that
you can access the customer’s network.
7b Select media server type If the system files were backed up to a flashcard, under Server
Configuration, click Configure Server.
Select IP Connect or Multi-Connect configuration, whichever is
the appropriate configuration.
8 Restore the system files
Note: Only if they were backed
up from this media server
Under Data Backup/Restore, click View/Restore Data.
Note: For procedure details, see Restoring the system files on page
18.
9Verify date and time Under Server click Server Date/Time. Make changes as
necessary.
10 Install software update (patch), if
any You may need to install a software update (patch). For procedure details, see Installing post-upgrade update (patch)files (if any)on
page 17.
Note: Skip this procedure if there is no software update (patch) file
to install.
11 Verify that the patch is installed Under Server, click Software Version to verify the software patch
versions.
12 Verify media server
configuration on the replacement
media server
For procedure details, see Verifying media server configuration on
page 20
Note: If there was no backup file to restore, you need to
reconfigure the media server. Get the configuration data from the
customer. Alternatively, log into the active media server and under
Server Configuration, click Configure Server to view the
configuration pages.
13 Stop Communication Manager Using Telnet and Linux, type stop -acf to stop Communication
Manager.
Checklist 5. Final tasks for replacing an S8700 Media Server using the blank hard drive
9Task Description

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Final tasks
8 Replacing the Media Server with Release 2.0—S8700
555-245-767, Issue 1.1 December 2003
14 Restart Communication Manager Using Telnet and Linux, type start -ac to bring the media server
up.
15 Log onto the Maintenance Web
Interface Reopen a browser on your laptop, and using 192.11.13.6, log onto the Maintenance Web Interface.
16 Verify busied out status Under Server, click Status Summary. Make sure the standby
media server is busied out.
17 Reattach all cables Connect the fiber duplication cable and the Ethernet duplication
cable to the replacement media server. Connect all the other
cables.
18 Ping the connections on the
replacement media server Under Diagnostics, click Ping. Ensure that all connections, including the active media server, the IPSI boards, and all
administered connections respond.
19 Release the replacement media
server and monitor the refresh Under Server, click Release Server to release the media server. Click Status Summary to verify that the media server is no longer
busied out. Monitor the refresh of the media server until the it is
complete.
Verify the following:
•Duplicated? yes
•Standby Busied? no
•Standby Refreshed? yes
•Standby Shadowing: on
•Duplication Link: up
File synchronization then occurs.
20 Resolve alarms on both media
servers Under Alarms, click Current Alarms. Clear any alarms that appear.
Connect to the standby media server and click Current Alarms.
Clear any alarms that appear.
From a DOS command line, type arp -d 192.11.13.6 and press
Enter to clear the ARP cache.
Using a SAT screen on the active media server, type display
alarms and press Enter.
For instructions on resolving alarms, see Maintenance Alarms
Reference, 555-245-102.
21 Save translations Using a SAT screen, type save translation and press Enter to
back translations up.
22 Administer backup schedule on
the media server with the new
hard drive
Under Data Backup/Restore, click Schedule Backup to
readminister the media server’s backup schedule.
Checklist 5. Final tasks for replacing an S8700 Media Server using the blank hard drive
9Task Description

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Final tasks
Replacing the Media Server with Release 2.0—S8700 9
December 2003 555-245-767, Issue 1.1
23 Set the Product ID on the
replacement media server Type productid -p product_id, where product_id is the product ID you received from the customer or the ART tool. It should be
the same product ID as the old media server.
24 Release alarm suppression on the
replacement media server Using telnet on the Linux command prompt screen, type
almsuppress -n and press Enter to release alarm suppression.
Note: Only do this if you want to release it before the time you set
earlier runs out (maximum of 2 hours)
25 Log off all administration
applications When you have completed all the administration, log off the media server.
Checklist 5. Final tasks for replacing an S8700 Media Server using the blank hard drive
9Task Description
Checklist 6. Final tasks for replacing an S8700 Media Server reusing the original hard drive
9Task Description
1 Connect laptop to the
replacement media server Connect to the services port on the back of the media server.
2Log onto the Maintenance Web
Interface Open a browser on your laptop. Use 192.11.13.6 to log onto the Maintenance Web Interface.
3 Verify busied out status Under Server, click Status Summary. Make sure the standby
media server is busied out.
4Reattach all cables Connect the fiber duplication cable and the Ethernet duplication
cable to the replacement media server. Connect all the other
cables.
5 Ping the connections on the
replacement media server Under Diagnostics, click Ping. Ensure that all administered connections respond.
6Release media server with
replacement hard drive and
monitor the refresh
Under Server, click Release Server to release the media server.
Click Status Summary to verify that the media server is no longer
busied out. Monitor the refresh of the media server until it is
complete.
Verify the following:
•Duplicated? yes
•Standby Busied? no
•Standby Refreshed? yes
•Standby Shadowing: on
•Duplication Link: up
File synchronization then occurs.

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Replacing the S8700 Media Server
10 Replacing the Media Server with Release 2.0—S8700
555-245-767, Issue 1.1 December 2003
Replacing the S8700 Media Server
When replacing a failed S8700 Media Server, you may be able to reuse the hard drive from the failed
media server. For specific information on removing and replacing, see Reusing the hard drive on page 11.
Removing the S8700 Media Server being
replaced
1Using a cross-point (Phillips) screwdriver, unscrew one screw from each bracket that attaches the
media server to the rack.
2Unscrew the remaining screws.
3Carefully remove the media server from the rack.
7 Resolve alarms on both media
servers Under Alarms, click Current Alarms. Clear any alarms that appear.
From a DOS command line, type arp -d 192.11.13.6 and press
Enter to clear the ARP cache.
Connect to the standby media server and click Current Alarms.
Clear any alarms that appear.
From a DOS command line, type arp -d 192.11.13.6 and press
Enter to clear the ARP cache.
Using a SAT screen on the active media server, type display
alarms and press Enter.
For instructions on resolving alarms, see Maintenance Alarms
Reference, 555-245-102.
Caution: If you cannot clear alarms. Call your service support
group.
8Administer backup schedule on
the replacement media server Under Data Backup/Restore, click Schedule Backup to readminister the media server’s backup schedule.
9 Set the Product ID on the
replacement media server Type productid -p product_id, where product_id is the product
ID you received from the customer or the ART tool. It should be
the same product ID as the old media server.
10 Release alarm suppression on the
replacement media server Using telnet on the Linux command prompt screen, type
almsuppress -n and press Enter to release alarm suppression.
Note: Only do this if you want to release it before the time you set
earlier runs out (maximum of 2 hours)
11 Log off all administration
applications When you have completed all the administration, log off the media server.
Checklist 6. Final tasks for replacing an S8700 Media Server reusing the original hard drive
9Task Description

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Replacing the S8700 Media Server
Replacing the Media Server with Release 2.0—S8700 11
December 2003 555-245-767, Issue 1.1
Installing the replacement S8700 Media Server
NOTE:
If reusing the hard drive from the failed media server, go to Reusing the hard drive on
page 11 before installing the replacement media server in the rack.
See Getting Started with the Avaya S8700 Media Server for information on installing the S8700 Media
Server in the rack and reconnecting all the cables.
Reusing the hard drive
If the hard drive in the failed media server is still good, then you want to reuse it in the replacement media
server. Use the following process to switch the hard drives.
•Removing the cover of the failed media server on page 11
•Removing the hard drive from the media server on page 12
•Replacing the cover on the failed S8700 Media Server on page 13
•Removing the cover of the replacement S8700 Media Server on page 14
•Removing the hard drive on page 14
•Installing the original hard drive in the replacement media server on page 14
•Replacing the cover of the replacement media server on page 14
CAUTION:
Wear an anti-static wrist ground strap whenever handling components such as the hard
drive. Connect the strap to an approved ground, such as an unpainted metal surface. Also,
place the hard drive on an anti-static mat that is similarly grounded. Do not place the new
or the old drive on a bare surface.
Removing the cover of the failed media server
For these steps, see Figure 1, Removing and replacing the cover on the media server,on page 12
1Set the media server down on a flat surface with an electrostatic mat.
2With your hex-head wrench, remove the 4 screws that hold the brackets to the side of the media
server. Removing these screws also allows you to release the media server cover on the sides.
3Use a #1 cross-point (Phillips) screwdriver to unscrew the two screws at the back of the media
server that hold the cover in place.
4Slide the media server cover back from the front panel until the cover’s tabs are released from the
top slot of the front panel.
5Lift the cover straight up and remove it from the media server.

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Replacing the S8700 Media Server
12 Replacing the Media Server with Release 2.0—S8700
555-245-767, Issue 1.1 December 2003
Figure 1: Removing and replacing the cover on the media server
Removing the hard drive from the media
server
For these steps, see Figure 2, Hard drive bracket and hard drive,on page 13
1Open the bezel on the front of the media server, and use a #2 cross-point (Phillips) screwdriver to
unscrew the two screws on the faceplate of the hard drive bracket.
NOTE:
The hard drive bracket is on the front right-hand side of the S8700 Media Server.
2Partially pull out the hard drive bracket so that you can disconnect the cables. Note the position of
the ribbon cable within the chassis so you can return it to exactly the same position later.
3Unplug the 4-wire power cable from the back of the hard drive.
4Unplug the ribbon cable from the back of the hard drive. Note that the red stripe on the ribbon
cable is on the side closest to the power cable.
5Pull the hard drive bracket from the media server, and place the hard drive and bracket assembly
on your antistatic mat.
1Hex-head bracket screws
2Cross-point (Phillips) cover screws
3S8700 media server cover tabs
4Inner rail guide
5Bottom rail of media server
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Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Replacing the S8700 Media Server
Replacing the Media Server with Release 2.0—S8700 13
December 2003 555-245-767, Issue 1.1
NOTE:
There is no need to remove the hard drive from the bracket.
Figure 2: Hard drive bracket and hard drive
Replacing the cover on the failed S8700 Media
Server
For these steps, see Removing and replacing the cover on the media server on page 12
1Replace the cover onto the media server. Be sure the inner rail guides of the cover set correctly on
the bottom rails of the media server.
2Slide the media server cover forward so the covers’ tabs slide into place under the top slots of the
front panel.
3Screw the two cross-point (Phillips) screws into the back of the media server to hold the cover in
place.
4Reattach the brackets to the sides of the cover with the hex-head bracket screws.
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4Bracket Screws
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Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Replacing the S8700 Media Server
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Removing the cover of the replacement S8700
Media Server
Follow the steps in Removing the cover of the failed media server on page 11.
Removing the hard drive
Follow the steps in Removing the hard drive from the media server on page 12.
Installing the original hard drive in the
replacement media server
For these steps, see Figure 2, Hard drive bracket and hard drive,on page 13.
1Attach the ribbon cable to the back of the bracket. Be sure the red stripe on the cable is on the side
closest to the power cable.
2Attach the power cable.
3Lay the ribbon cable into the media server housing as it was before disconnecting it. This prevents
bunching of the cable when you slide the hard drive bracket back into the media server.
4Slide the hard drive bracket into the media server, and hand-tighten the screws on the faceplate to
secure it to the media server. Do not tighten the screws with a screwdriver.
CAUTION:
Be sure the ribbon cable is pushed completely inside the media server and is not bunched,
pinched, or caught between the top of the hard drive and the hard drive slot.
Replacing the cover of the replacement media
server
1Follow the steps in Replacing the cover on the failed S8700 Media Server on page 13.
Installing the replacement media server in the
rack
1Follow the steps in Installing the replacement S8700 Media Server on page 11.
Return to Tasks for replacing an S8700 Media Server on page 5 to continue with the listed tasks.

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Expanded Procedures
Replacing the Media Server with Release 2.0—S8700 15
December 2003 555-245-767, Issue 1.1
Expanded Procedures
Powering down the media server manually
This section contains procedures for shutting down the media server manually.
If you cannot access the Maintenance Web Interface, you may shut down the standby media server by
following manual steps with the shutdown button:
1Open the door on the front of the standby S8700 Media Server.
2Press the media server shutdown button and release it quickly.
CAUTION:
Do not hold down the power button for more than a split second. Holding the button down
too long causes a reboot of the media server. If you press the button properly, the LEDs do
not change, and there is no response to indicate any changes to the system.
3Press the media server shutdown button again and hold it down until the LEDs go out.
The LEDs on the media server flash and then go dark. The media server is shut down. Though the
middle network LED (number 1) may not go out, the media server is still shut down and ready for
replacement.
CAUTION:
Do not release the power button until all the LEDs go dark. If you release the button too
early, the media server does not shut down.
Installing the software
NOTE:
Use a telnet session to access the information on the CD.
1Type telnet 192.11.13.6 and press Enter to view the first screen.

Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Expanded Procedures
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NOTE:
To navigate on these screens, use the arrow keys to move to an option, then press the space
bar to select the option. Press Enter to submit the screen.
2Select Install, make sure <OK> is highlighted, and press Enter.
The following screen is optional; it only shows if there is something on the hard drive.
3Select <Yes> and press Enter.

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4Select <OK> and press Enter to partition the hard drive and reformat the partitions
Once the drive is properly configured, the program begins the installation process and reports the
progress.
These processes can take up to 20 minutes. When the media server is ready to reboot, the CD-
ROM drive drawer opens. You can remove the CD from the drive at this time.
The following screen appears for about 5 seconds.
The reboot may take up to 3 minutes. The telnet session drops automatically.
Installing post-upgrade update (patch) files (if
any)
NOTE:
Skip this procedure if there is no Communication Manager software update (patch) file to
install.
This software update (patch) may or may not be call preserving.

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Use a telnet session to install the software update (patch).
1Click Start > Run to open the Run dialog box.
2Type telnet 192.11.13.6 and press Enter.
3Log in as craft.
4Type cd /var/home/ftp/pub and press Enter to access the pub directory.
5At the prompt, type ls -ltr and press Enter to list files in the pub directory.
The media server displays a list of files in the FTP directory. Verify that the directory contains the
Communication Manager *.tar.gz file you have uploaded, if any.
6Type sudo update_unpack update.tar.gz, where update is the release or issue
number of the latest software update (patch) file. (For example, 00.0.219.0-
xxxx.tar.gz). Press Enter.
7Type update_show and press Enter to list Communication Manager files to verify the new
software update (patch) file was unpacked.
8Type sudo update_activate update, where update is the release or issue number of
the latest software update (patch) file. (For example, 00.0.219.0-xxxx. Do not use the
*.tar.gz extension at the end of the file name). Press Enter.
The media server may reboot (reset system 4). If it reboots, it also may display the message
/opt/ecs/sbin/drestart 2 4 command failed.
Ignore this message. You must wait until the restart/reset completes before entering additional
commands.
The media server displays a message that the software update (patch) was applied.
9Type update_show again and press Enter to verify the new software update (patch) file was
activated.
Restoring the system files
CAUTION:
Do not restore files if the backup files were not from this media server.

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1Under Data Backup/Restore, click View/Restore Data.
2If the files were backed up to a PCMCIA flashcard, select Local PC Card.
If the files were backed up to a server, select FTP and fill in the User Name, Password, Host
Name (must use the host IP address), and Directory fields for where the files were backed up.
3Click View.
4Select the correct system (os_) file (the most recent one is at the top) and click Restore.

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5Select the correct security (security_) file (the most recent one is at the top) and click Restore.
CAUTION:
Do not restore the translation file as the one on the good media server has the most current
translations.
6Click Status to view the Restore status. When the restoration is complete, the message Restore
is finished displays.
Verifying media server configuration
1Under Server Configuration, click Configure Server to start the configure server process to open
the first page of the Configure Server process.
2Click Continue through the Review Notices to get to the Specify how you want to use this wizard
page.
3Select "Configure all services using the wizard."
4Click Continue through all the screens to verify that the configuration is complete and correct. Be
sure to set the server number (1 or 2) under Set Identities.
NOTE:
You may need to reset the port speeds for the Ethernet interfaces.
NOTE:
You do not need to fill in the static routes for Release 2.0 and later.
5When you complete all the new fields, click Continue on the Update System screen. The Update
System screen displays each configuration task as it completes.
When done, the screen displays All configuration information was entered.
6Click Close Window to close the Configure Server wizard.