Avaya CS7000 Service manual

Avaya Meeting Exchange
CS7000 9.4 Suite Release
System Administrator Guide
04-600799
Issue 1
CS7000 9.4 Suite Release
January 2006

© 2006 Avaya Inc.
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CS7000 System Administrator Guide for Release 9.4 January 2006 3
Chapter 1: Introducing this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contents of this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Avaya Conference Management Server (CMS) . . . . . . . . . . . . . . . . . 11
Avaya Client Registration Server (CRS) . . . . . . . . . . . . . . . . . . . . . 12
Avaya Notifications Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . 13
Avaya Template Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Avaya Short Message Server Controller (SMS Controller) . . . . . . . . . . . 13
Avaya Data Services Client Application (DSCA). . . . . . . . . . . . . . . . . 14
Avaya Operator Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Avaya Demand PIN Master . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
New features in the Avaya CS7000 Conferencing Server. . . . . . . . . . . . . . 15
Additional reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 2: Introducing the Avaya Conference Management Server (CMS) . . . . . . 17
Introducing the CMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Finding CMS files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Starting CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Starting CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CMS applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 3: Administering the Avaya Conference Management Server (CMS). . . . . 23
Managing the CMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Viewing CMS version details . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Viewing system status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
System status fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Viewing details of a shelf, slot, or line . . . . . . . . . . . . . . . . . . . . . . 26
Updating details of a shelf, slot, trunk, or line. . . . . . . . . . . . . . . . . . 29
Viewing the database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Viewing conference configurations . . . . . . . . . . . . . . . . . . . . . 30
Viewing audio conferencing configurations . . . . . . . . . . . . . . . . . 31
Viewing Operator Console applications . . . . . . . . . . . . . . . . . . . 31
Vewing telephone configurations. . . . . . . . . . . . . . . . . . . . . . . 32
Viewing map configurations . . . . . . . . . . . . . . . . . . . . . . . . . 33
Updating recording settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Managing outgoing routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Outgoing routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Viewing outgoing routing settings . . . . . . . . . . . . . . . . . . . . . . 36
Editing outgoing routing settings . . . . . . . . . . . . . . . . . . . . . . 37
Managing DDI Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Viewing DDI tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Contents

Contents
4CS7000 System Administrator Guide for Release 9.4 January 2006
Editing DDI tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Viewing ISF Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Managing IPDDI Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Viewing IPDDI tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Editing IPDDI tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Viewing Application Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Viewing Application Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Viewing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Viewing Serial Communications Information . . . . . . . . . . . . . . . . . . . . 43
Viewing the Number of Connected Consoles . . . . . . . . . . . . . . . . . . . . 45
Viewing the Audio Conferencing Status . . . . . . . . . . . . . . . . . . . . . . . 45
Shutting down Avaya CS7000 Conferencing Server . . . . . . . . . . . . . . . . 46
Chapter 4: Configuring the Avaya Conference Management Server (CMS) . . . . . . 47
Introducing CMS system configuration files. . . . . . . . . . . . . . . . . . . . . 48
Shelf configuration file (Acs.fil). . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Primary rate interface configuration file (Pri.fil) . . . . . . . . . . . . . . . . . . . 49
Cnf configuration file (Cnf.fil). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
LI3 configuration file (Li3.fil) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Intershelf links configuration file (Isl.fil) . . . . . . . . . . . . . . . . . . . . . . . 50
Routing configuration file (Routing.fil). . . . . . . . . . . . . . . . . . . . . . . . 50
Outgoing routing configuration file (Ogrouting.fil) . . . . . . . . . . . . . . . . . 50
Incoming DDI configuration file (Icddi.fil) . . . . . . . . . . . . . . . . . . . . . . 50
Conference configuration file (Conf.fil) . . . . . . . . . . . . . . . . . . . . . . . 51
Runtime options configuration file (Sysparm.fil) . . . . . . . . . . . . . . . . . . 51
Console configuration file (Cons.fil) . . . . . . . . . . . . . . . . . . . . . . . . . 55
EMS configuration file (Emi.fil) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Application recording configuration file (Aprec.fil) . . . . . . . . . . . . . . . . . 56
Call detail record configuration file (Cdr_ctrl.fil) . . . . . . . . . . . . . . . . . . 56
Hoot and holler configuration file (Hh.fil) . . . . . . . . . . . . . . . . . . . . . . 56
Hoot and holler conferee configuration file (Hhconferee.fil) . . . . . . . . . . . . 56
Mf.fil. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Numbers configuration file (Numbers.fil) . . . . . . . . . . . . . . . . . . . . . . 57
Serial configuration file (Serial.fil) . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Synchronization configuration file (Sync.fil). . . . . . . . . . . . . . . . . . . . . 57
Internet protocol direct dial inward configuration file
(IPDDI.fil) and Voice Over Internet Protocol (VoIP). . . . . . . . . . . . . . . . . 58

Contents
CS7000 System Administrator Guide for Release 9.4 January 2006 5
Chapter 5: Introducing the Avaya Client Registration Server (CRS) . . . . . . . . . . 59
Chapter 6: Administering the Avaya Client Registration Server (CRS) . . . . . . . . 61
Starting the CRS Front End . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Starting the CRS Front End . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Optional Extras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Reference Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Managing User Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Login Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Administrator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Login Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Creating a New User Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Searching for an Owner Name/Wholesaler. . . . . . . . . . . . . . . . . . 68
Editing an Existing User Login . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Deleting an Existing User Login . . . . . . . . . . . . . . . . . . . . . . . . . 70
Managing System Component Logins . . . . . . . . . . . . . . . . . . . . . . . . 71
Types of System Component . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
System Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Creating a new system component. . . . . . . . . . . . . . . . . . . . . . . . 72
Editing an existing system login . . . . . . . . . . . . . . . . . . . . . . . . . 73
Deleting an existing system login . . . . . . . . . . . . . . . . . . . . . . . . 74
Managing Wholesalers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Wholesaler Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Creating New Wholesalers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Editing Wholesalers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Deleting Wholesalers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Managing Resellers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Reseller Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Creating New Resellers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Editing Resellers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Deleting Resellers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Managing Sales People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Creating a New Sales Contact . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Editing an Existing Sales Contact . . . . . . . . . . . . . . . . . . . . . . . . 86
Deleting an Existing Sales Contact. . . . . . . . . . . . . . . . . . . . . . . . 86
Managing Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Any Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Adding a Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Contents
6CS7000 System Administrator Guide for Release 9.4 January 2006
Editing a Cabinet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Deleting a Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Managing System Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Resource Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Creating a New Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Editing an Existing Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Deleting an Existing Resource . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Managing DDIs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Configuring a DDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
DDI Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Creating a new DDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Creating a DDI for a Crisis Alert Conference. . . . . . . . . . . . . . . . . 99
Creating a DDI for a Meet Me Secure (CLI Validation) Conference. . . . . 100
Editing an existing DDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Deleting an existing DDI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Managing Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Creating a New Telephone Number . . . . . . . . . . . . . . . . . . . . . . . 103
Editing a Telephone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Deleting a Telephone Number . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Managing Time Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Time Zone Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Creating a New Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Editing an Existing Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Deleting an Existing Time Zone. . . . . . . . . . . . . . . . . . . . . . . . . . 109
Managing MultiSite Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Multisite Server Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Configuring a new multisite server. . . . . . . . . . . . . . . . . . . . . . . . 110
Deleting an existing multisite server . . . . . . . . . . . . . . . . . . . . . . . 111
Chapter 7: Configuring System Parameters . . . . . . . . . . . . . . . . . . . . . . . 113
Redistributing System Resources Across Multiple Shelves . . . . . . . . . . . . 114
Sending Reminder Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Charging for a Cancelled Conference . . . . . . . . . . . . . . . . . . . . . . . . 114
Previewing Conference Details Before it Starts . . . . . . . . . . . . . . . . . . . 115
Retaining a Conference After Completion . . . . . . . . . . . . . . . . . . . . . . 115
Setting the Maximum Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Setting the Maximum Participant/Port Availability . . . . . . . . . . . . . . . . . 116
Setting the Maximum Number of Extension Periods . . . . . . . . . . . . . . . . 116
Reusing the Same DDI for Scheduled Conferences. . . . . . . . . . . . . . . . . 116

Contents
CS7000 System Administrator Guide for Release 9.4 January 2006 7
Setting the Minimum Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Setting the Minimum Number of Participants . . . . . . . . . . . . . . . . . . . . 117
Setting the Second Conference Ending Time Warning . . . . . . . . . . . . . . . 117
Opening a Conference Before it is Due to Begin . . . . . . . . . . . . . . . . . . 118
Setting the ‘Conference Yet to Begin’ Message Warning . . . . . . . . . . . . . . 118
Extending Conference Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Setting the First ‘Conference Ending’ Time Warning . . . . . . . . . . . . . . . . 119
Setting the Maximum Number of Conferences . . . . . . . . . . . . . . . . . . . 119
Booking Perpetual Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Setting Conference Reception Size . . . . . . . . . . . . . . . . . . . . . . . . . 121
Setting Account Number Length . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Setting AdHoc Account Number Length. . . . . . . . . . . . . . . . . . . . . . . 122
Setting PIN Code Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Enabling PIN Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Setting Up Sales Person as a Mandatory Field . . . . . . . . . . . . . . . . . . . 123
Configuring Field Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Chapter 8: Configuring the Bands Initialization File . . . . . . . . . . . . . . . . . . 125
Chapter 9: Introducing the Avaya Notification Subsystem . . . . . . . . . . . . . . . 149
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Starting the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Operating the Notifications Subsystem . . . . . . . . . . . . . . . . . . . . . . . 151
Internal Fax Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
E-mail Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
E-mail Attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Attachment settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Notification States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Setting the Application Font . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Setting the Application Font . . . . . . . . . . . . . . . . . . . . . . . . . 155
Deleting Faxes and E-mails . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Deleting Items By State . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Adding Faxes and E-mails . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Setting the Information Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Testing the Notifications Subsystem. . . . . . . . . . . . . . . . . . . . . . . . . 162
Setting the Process Flags. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Logging Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Viewing Logging Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Contents
8CS7000 System Administrator Guide for Release 9.4 January 2006
Playback Streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Streaming Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Notifications Subsystem Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Notification Alert Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Excerpt from Broadcast.ini Alerts Settings . . . . . . . . . . . . . . . . . . . 167
Alerts Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Chapter 10: Configuring the Avaya Notifications Subsystem . . . . . . . . . . . . . 169
Configuration Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Example SMS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
File Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
File Template Naming Conventions . . . . . . . . . . . . . . . . . . . . . . . 177
Template Name Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Alias Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
File Template Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Alias Control Character * and +. . . . . . . . . . . . . . . . . . . . . . . . . . 182
Attendance Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Fax Command Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Character Attribute Commands. . . . . . . . . . . . . . . . . . . . . . . . . . 186
Character Code Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
E-mail Command Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Example confirm1aa.txt template. . . . . . . . . . . . . . . . . . . . . . . 189
Customizing Fax Logos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Hardware Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Fax Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
TIFF Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Customizing Fax Logos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Converting to a TIFF Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Converting BMP to TIFF/F using TIFFKIT . . . . . . . . . . . . . . . . . . . . 193
Applying TIFF/F to Fax Template . . . . . . . . . . . . . . . . . . . . . . . . . 194
Chapter 11: Troubleshooting the Avaya Notifications Subsystem . . . . . . . . . . . 195
Fax Functionality Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Import Utility Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Chapter 12: Administering the Avaya Template Editor . . . . . . . . . . . . . . . . . 197
Notification Templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Installing Avaya Template Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Editing an Existing Set of Templates. . . . . . . . . . . . . . . . . . . . . . . . . 200
Editing a Single Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Contents
CS7000 System Administrator Guide for Release 9.4 January 2006 9
Chapter 13: Administering the Avaya SMS Controller . . . . . . . . . . . . . . . . . 207
The Short Message Service Controller. . . . . . . . . . . . . . . . . . . . . . . . 207
Installing the SMS Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Running SMS Test Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Configuring the SMS Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
An Example of a Logging File. . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Chapter 14: Administering the Avaya Data Services Client Application (DSCA) . . . 217
Directory Services Client Application . . . . . . . . . . . . . . . . . . . . . . . . 217
How it Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Installing DSCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Modes of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Non-Cached Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Cached Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
User Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Demand Profile Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Chapter 15: Administering the Avaya Operator Console . . . . . . . . . . . . . . . . 227
Configuring Log on Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Disconnecting a Remote Operator Line . . . . . . . . . . . . . . . . . . . . . . . 228
Enabling the Display of a Substitute CLI for Operator Originated Calls. . . . . . 229
Configuring Multiple Operator Consoles on one Workstation . . . . . . . . . . . 230
Customizing the Operator Console Title Bar . . . . . . . . . . . . . . . . . . . . 232
Configuring Hoot and Holler Groups. . . . . . . . . . . . . . . . . . . . . . . . . 232
Defining Hoot and Holler Groups. . . . . . . . . . . . . . . . . . . . . . . . . 233
Configuring the Operator ini File . . . . . . . . . . . . . . . . . . . . . . . . . 234
Operator Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
New Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Customizing Operator Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Chapter 16: Administering the Avaya Client Registration Server (CRS) server interface241
Introducing the Client Registration Server. . . . . . . . . . . . . . . . . . . . . . 241
Server Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Trace menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Editing Trace Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
General Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Applications Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Viewing Logging Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Contents
10 CS7000 System Administrator Guide for Release 9.4 January 2006
Viewing Registration Server Details . . . . . . . . . . . . . . . . . . . . . . . 246
Shutting Down the Application . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Comms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
LogSettings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Chapter 17: Administering the Avaya Demand PIN Master . . . . . . . . . . . . . . . 251
Resource Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Client PIN Validation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
CLI Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
CLI Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Branded DDIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Locked and Full Conferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Extending Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Time Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Demand.ini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

CS7000 System Administrator Guide for Release 9.4 January 2006 11
Chapter 1: Introducing this Guide
This chapter introduces the Avaya CS7000 Conferencing Server Administrator Guide. It
contains the following sections:
●Contents of this guide
●New features in the Avaya CS7000 Conferencing Server
●Additional reading
Contents of this guide
The Avaya CS7000 Conferencing Server Administrator Guide is aimed at Avaya System
Administrators. Users or Operators of the Avaya CS7000 Conferencing Server can consult the
Avaya CS7000 Operator Guide for information on how to use the system.
The Avaya CS7000 Conferencing Server Administrator Guide describes how to manage key
components of the Avaya CS7000 Conferencing Server. The guide describes the functions of
each component, the main administrative tasks associated with each component, and the
configuration tasks necessary for customized operation. Key components of the Avaya CS7000
Conferencing Server include:
●Avaya Conference Management Server (CMS)
●Avaya Client Registration Server (CRS)
●Avaya Notifications Subsystem
●Avaya Template Editor
●Avaya Short Message Server Controller (SMS Controller)
●Avaya Data Services Client Application (DSCA)
●Avaya Operator Console
●Avaya Demand PIN Master
Avaya Conference Management Server (CMS)
Use the CMS to access information about hardware configuration and status.
Use it also to monitor information messages, alarms, and server communications.

Chapter 1: Introducing this Guide
12 CS7000 System Administrator Guide for Release 9.4 January 2006
For more information, see:
●Introducing the Avaya Conference Management Server (CMS)
●Administering the Avaya Conference Management Server (CMS)
●Configuring the Avaya Conference Management Server (CMS)
Avaya Client Registration Server (CRS)
There are two aspects to the CRS. These aspects are the front end interface and the server
interface.
Use the Avaya CRS Front End to manage:
●Users
●Bridges
●Cabinets
●Card Profiles
●DDIs
●Telephones
●System Parameters
●Timezones
Use the server interface to monitor communication logs. These communication logs contain
information about the communication between the CRS and other applications. These other
applications include the Avaya Operator Console and the CMS.
Operators use the Avaya CRS Front End to create scheduled and demand conferences.
Operators also use the Avaya CRS Front End to create and maintain company and client
accounts.
For more information, see:
●Introducing the Avaya Client Registration Server (CRS)
●Administering the Avaya Client Registration Server (CRS)
●Configuring System Parameters
●Configuring the Bands Initialization File
●Administering the Avaya Client Registration Server (CRS) server interface
For more information about installing the Avaya Client Registration Server, see the Avaya
CS7000 Operator Guide for Release 9.4.

Contents of this guide
CS7000 System Administrator Guide for Release 9.4 January 2006 13
Avaya Notifications Subsystem
Use the Avaya Notifications Subsystem to configure fax, e-mail, and SMS notifications. Fax,
e-mail, and SMS notifications are sent to invite participants to a booked conference, to remind
participants of conference details, and so on. You can also use the Avaya Notifications
Subsystem to customize fax, e-mail, and SMS templates.
For more information, see:
●Introducing the Avaya Notification Subsystem
●Configuring the Avaya Notifications Subsystem
●Troubleshooting the Avaya Notifications Subsystem
Avaya Template Editor
Use the Avaya Template Editor to create and edit a set of fax and e-mail templates. The Avaya
Notifications Subsystem uses these templates.
The Avaya Template Editor automates an otherwise manual task. Before the release of the
Avaya Template Editor, users had to create and edit individual templates. For this task, they had
to use an ASCII editor, such as Notepad.
For more information, see:
●Chapter 12: Administering the Avaya Template Editor
Avaya Short Message Server Controller (SMS Controller)
Use the Avaya SMS Controller to configure the settings involved in the transmission of SMS
messages.
The Avaya SMS Controller provides connectivity between client applications and a mechanism
to transmit an SMS message. The customer provides the mechanism to transmit the message.
This mechanism can be either an SMS gateway or an Short Message Service Centre (SMSC).
Alternatively, a connection can be made to an SMS service provider. Templates provide the
content of the SMS message. This template set is included as part of the Avaya Notifications
Subsystem installation.
For more information, see:
●Administering the Avaya SMS Controller

Chapter 1: Introducing this Guide
14 CS7000 System Administrator Guide for Release 9.4 January 2006
Avaya Data Services Client Application (DSCA)
Use the Avaya DSCA to ensure that registration details stored on the CRS are synchronized
with registration details stored on the directory server.
For more information, see:
●Administering the Avaya Data Services Client Application (DSCA)
Avaya Operator Console
Use the Avaya Operator Console initialization (ini) file to manage settings on the Avaya
Operator Console. The ini file contains parameters that control the functionality of the Avaya
Operator Console.
System Administrator tasks include enabling the display of a substitute CLI for
Operator-originated calls and configuring multiple Avaya Operator Consoles on a single
workstation. Additional tasks include configuring hoot and holler groups.
Operators use the Avaya Operator Console to manage live conferences.
For more information, see:
●Administering the Avaya Operator Console
In addition, see the Avaya CS7000 9.4 Console Parameter Description Document, which is
accessible from the www.avaya.com web site.
Avaya Demand PIN Master
Use the Avaya Demand PIN Master to configure parameters associated with the validation of
PINs and the subsequent opening of conferences. Use it also to set parameters associated with
the closing of conferences.
For more information, see:
●Administering the Avaya Demand PIN Master

New features in the Avaya CS7000 Conferencing Server
CS7000 System Administrator Guide for Release 9.4 January 2006 15
New features in the Avaya CS7000 Conferencing Server
●Avaya has added a new feature to the Avaya Demand Pin Master to ensure that users do
not needlessly waste resources. In this release, you can configure demand conferences to
close if only a single conferee remains for a specified period of time. For more information,
see the EmptyAtOneSecs parameter in Administering the Avaya Demand PIN Master on
page 251.
●Avaya has reinstated an obsolete parameter, called DialTimeoutSecs.
DialTimeoutSecs ensures that if users do not answer crisis or mangement alert calls,
the system disconnects these calls. For more information, see Administering the Avaya
Demand PIN Master on page 251.
●Avaya has merged the standard Demand PIN Master with the Alerts Demand PIN Master.
Previously, Avaya distributed the two versions of the Demand PIN Master. In this release,
the standard Demand PIN Master contains all the alerts functionality. All customers must
now install a Customer.dll file. Customer.dll provides external caller line identification (CLI)
of the alert initiator. External CLI means that if the alert initiator calls from a telephone
number listed in a linked database, the system retains their details. These details can be
name and location. You must install Customer.dll even if you do not intend to use the CLI
feature. You can switch off the CLI feature if you disable CustomerDataSource.
CustomerDataSource is a new setting in the Demand PIN Master. The CLI feature only
operates for crisis and volunteer alerts. For more information, see Administering the Avaya
Demand PIN Master on page 251.
●You can now make changes to the IPDDI.fil file and upload these changes to the
conferencing server, in realtime. The IPDDI contains the mappings between SIP or IP
addresses and DDIs. The IPDDI file ensures a transparent user experience, whether the
caller is calling using VoIP or more traditional telephone technologies. In previous versions
of the conferencing server, you could not make changes to the IPDDI.fil in realtime. For
more information, see Managing IPDDI Tables on page 40.

Chapter 1: Introducing this Guide
16 CS7000 System Administrator Guide for Release 9.4 January 2006
Additional reading
There are several guides that cover topics that are referenced, but not fully described in the
current manual. These guides are available from the Avaya web site.
●Avaya CS7000 9.4 Conferencing Server Operator Guide
●Avaya CS7000 9.4 Central Management Console Guide
●Avaya CS7000 9.4 Import Utility Guide
●Avaya CS7000 9.4 Extended Message Server (XMS) Guide
●Avaya CS7000 9.4 Billing Guide
●Avaya CS7000 9.4 Reports Guide
●Avaya CS7000 9.4 Console Parameter Description Document
●Avaya CS7000 9.4 Hardware Guide
●Avaya CS7000 9.4 Stored Procedure Interface Guide
●Avaya CS7000 9.4 Conference Management Server (CMS) Configuration Guide
●Avaya CS7000 9.4 Release Notes
●Avaya CS7000 9.4 Conferencing Server Alerts Conferencing Guide

CS7000 System Administrator Guide for Release 9.4 January 2006 17
Chapter 2: Introducing the Avaya
Conference Management
Server (CMS)
This chapter introduces the Avaya Conference Management Server (CMS). It contains the
following sections:
●Introducing the CMS
●Finding CMS files
●Starting CMS
Introducing the CMS
The CMS is the nerve center of the Avaya CS7000 Conferencing Server. It performs all the
basic housekeeping tasks required by the system. These tasks are performed automatically
without manual intervention.
Using the CMS manager, you can:
●View the entire system configuration from system wide view to card level.
●Access the status of each line.
●Determine whether...
- A line
- A card
- A shelf
- The whole system
...is in or out of service.
●Determine whether a line is on hold, in conference, receiving a message and so on.
●Identify which card is in which slot and, in the case of a multi shelf system, in which shelf.
This information gives a clear indication of where each conference, message, or line is
located in the hardware.

Chapter 2: Introducing the Avaya Conference Management Server (CMS)
18 CS7000 System Administrator Guide for Release 9.4 January 2006
●Change the status of individual...
- shelves
- cards
- lines
- The entire system
...from in-service to out-of-service, and back again.
Usually, you monitor the system through the various CMS applications and intervene only if a
problem occurs. If you intervene, ensure that you have a complete knowledge of the
conferencing system. The implications of changes in the CMS configuration settings can be
extensive.
To view the current version of CMS:
●Click the Help About of the CMS Management – man program.
Finding CMS files
The program files for the CMS are stored in the c:\C2001\bin directory and the data and
configuration files are stored in the c:\C2001\data directory. Table 1 shows a sample listing of
the relevant directories, actual listings vary.
Table 1: CMS Files
c:\C2001\bin c:\C2001\data
AC.EXE Acs.fil
AcPc.EXE Aennn.fil
AE.EXE Aprec.fil
AR.EXE Arnnnn.fil
LANUP.LOG Caltmp.fil
LCOMMS.EXE Cdr_ctrl.fil
MAN.EXE Cnf.fil
SCOMMS.EXE Conf.fil
1 of 2

Finding CMS files
CS7000 System Administrator Guide for Release 9.4 January 2006 19
SIF.EXE Cons.fil
STATS.EXE Emi.Fil
hh.fil
hhconferee.fil
icddi.fil
isf.fil
Isl.fil
L13.fil
Mf.fil
Ogrouting.fil
Pri.fil
Routing.fil
Serial.fil
Sync.fil
Sysparm.fil
Timer.fil
Aemess.log
Armess.log
Numbers.fil
Table 1: CMS Files (continued)
c:\C2001\bin c:\C2001\data
2 of 2

Chapter 2: Introducing the Avaya Conference Management Server (CMS)
20 CS7000 System Administrator Guide for Release 9.4 January 2006
Starting CMS
This section describes how to start the CMS. It also describes the linked applications that make
up the CMS. It contains the following sections:
●Starting CMS
●CMS applications
Starting CMS
To start the CMS:
●Double-click the Do Start icon on the desktop.
Figure 1: Do Start Icon
The Do Start icon starts each application, using the BSMon tool. The BSMon tool
manages the opening and closing of CMS applications.
The system also displays the AcPc dialog.
You can use the AcPc dialog to close the applications that you have just opened. On the
AcPc dialog, the CMS selects each checkbox by default. The CMS also displays the
windows of all the applications, by default.