AVG ANTI-VIRUS 9 User manual

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Document revision 90.9 (30.9.2009)
Copyright AVG Technologies CZ, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, Copyright (C) 1991-2, RSA Data Security,
Inc. Created 1991.
This product uses code from C-SaCzech library, Copyright (c) 1996-2001 Jaromir Dolecek ([email protected]).
This product uses compression library zlib, Copyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, Copyright (c) 1996-2002 Julian R. Seward.
AVG 9 Anti-Virus
User Manual

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Contents
........................................................................................................................ 6
1. Introduction
........................................................................................................................ 7
2. AVG Installation Requirements
.......................................................................................................... 7
2.1 Operation Systems Supported
.......................................................................................................... 7
2.2 Minimum & Recommended HW Requirements
........................................................................................................................ 8
3. AVG Installation Options
........................................................................................................................ 9
4. AVG Download Manager
.......................................................................................................... 9
4.1 Language Selection
.......................................................................................................... 10
4.2 Connectivity Check
.......................................................................................................... 11
4.3 Proxy Settings
.......................................................................................................... 12
4.4 Select License Type
.......................................................................................................... 13
4.5 Download Files to Install
........................................................................................................................ 14
5. AVG Installation Process
.......................................................................................................... 14
5.1 Installation Launch
.......................................................................................................... 15
5.2 License Agreement
.......................................................................................................... 15
5.3 Checking System Status
.......................................................................................................... 16
5.4 Select Installation Type
.......................................................................................................... 16
5.5 Activate your AVG License
.......................................................................................................... 18
5.6 Custom Installation - Destination Folder
.......................................................................................................... 19
5.7 Custom Installation - Component Selection
.......................................................................................................... 20
5.8 AVG DataCenter
.......................................................................................................... 21
5.9 AVG Security Toolbar
.......................................................................................................... 22
5.10 Installing AVG
.......................................................................................................... 23
5.11 Schedule regular scans and updates
.......................................................................................................... 23
5.12 AVG protection configuration is complete
........................................................................................................................ 25
6. After Installation
.......................................................................................................... 25
6.1 Scan optimization
.......................................................................................................... 25
6.2 Product Registration
.......................................................................................................... 25
6.3 Access to User Interface
.......................................................................................................... 26
6.4 Scanning of the whole computer
.......................................................................................................... 26
6.5 Eicar Test
.......................................................................................................... 27
6.6 AVG Default Configuration

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........................................................................................................................ 28
7. AVG User Interface
.......................................................................................................... 29
7.1 System Menu
.......................................................................................................... 29
7.1.1 File
.......................................................................................................... 29
7.1.2 Components
.......................................................................................................... 29
7.1.3 History
.......................................................................................................... 29
7.1.4 Tools
.......................................................................................................... 29
7.1.5 Help
.......................................................................................................... 31
7.2 Security Status Info
.......................................................................................................... 33
7.3 Quick Links
.......................................................................................................... 33
7.4 Components Overview
.......................................................................................................... 34
7.5 Statistics
.......................................................................................................... 35
7.6 System Tray Icon
........................................................................................................................ 36
8. AVG Components
.......................................................................................................... 36
8.1 Anti-Virus
.......................................................................................................... 36
8.1.1 Anti-Virus Principles
.......................................................................................................... 36
8.1.2 Anti-Virus Interface
.......................................................................................................... 38
8.2 Anti-Spyware
.......................................................................................................... 38
8.2.1 Anti-Spyware Principles
.......................................................................................................... 38
8.2.2 Anti-Spyware Interface
.......................................................................................................... 40
8.3 E-mail Scanner
.......................................................................................................... 40
8.3.1 E-mail Scanner Principles
.......................................................................................................... 40
8.3.2 E-mail Scanner Interface
.......................................................................................................... 40
8.3.3 E-mail Scanner Detection
.......................................................................................................... 44
8.4 License
.......................................................................................................... 45
8.5 Link Scanner
.......................................................................................................... 45
8.5.1 Link Scanner Principles
.......................................................................................................... 45
8.5.2 Link Scanner Interface
.......................................................................................................... 45
8.5.3 AVG Search-Shield
.......................................................................................................... 45
8.5.4 AVG Active Surf-Shield
.......................................................................................................... 48
8.6 Web Shield
.......................................................................................................... 48
8.6.1 Web Shield Principles
.......................................................................................................... 48
8.6.2 Web Shield Interface
.......................................................................................................... 48
8.6.3 Web Shield Detection
.......................................................................................................... 54
8.7 Resident Shield
.......................................................................................................... 54
8.7.1 Resident Shield Principles
.......................................................................................................... 54
8.7.2 Resident Shield Interface

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.......................................................................................................... 54
8.7.3 Resident Shield Detection
.......................................................................................................... 58
8.8 Update Manager
.......................................................................................................... 58
8.8.1 Update Manager Principles
.......................................................................................................... 58
8.8.2 Update Manager Interface
.......................................................................................................... 60
8.9 AVG Security Toolbar
.......................................................................................................... 60
8.9.1 AVG Security Toolbar Interface
.......................................................................................................... 60
8.9.2 AVG Security Toolbar Options
........................................................................................................................ 67
9. AVG Advanced Settings
.......................................................................................................... 67
9.1 Appearance
.......................................................................................................... 69
9.2 Sounds
.......................................................................................................... 71
9.3 Ignore Faulty Conditions
.......................................................................................................... 72
9.4 Virus Vault
.......................................................................................................... 73
9.5 PUP Exceptions
.......................................................................................................... 75
9.6 Web Shield
.......................................................................................................... 75
9.6.1 Web Protection
.......................................................................................................... 75
9.6.2 Instant Messaging
.......................................................................................................... 79
9.7 Link Scanner
.......................................................................................................... 80
9.8 Scans
.......................................................................................................... 80
9.8.1 Scan Whole Computer
.......................................................................................................... 80
9.8.2 Shell Extension Scan
.......................................................................................................... 80
9.8.3 Scan Specific Files or Folders
.......................................................................................................... 80
9.8.4 Removable Device Scan
.......................................................................................................... 87
9.9 Schedules
.......................................................................................................... 87
9.9.1 Scheduled Scan
.......................................................................................................... 87
9.9.2 Virus Database Update Schedule
.......................................................................................................... 87
9.9.3 Program Update Schedule
.......................................................................................................... 97
9.10 E-mail Scanner
.......................................................................................................... 97
9.10.1 Certification
.......................................................................................................... 97
9.10.2 Mail Filtering
.......................................................................................................... 97
9.10.3 Logs and Results
.......................................................................................................... 97
9.10.4 Servers
.......................................................................................................... 105
9.11 Resident Shield
.......................................................................................................... 105
9.11.1 Advanced Settings
.......................................................................................................... 105
9.11.2 Directory Exludes
.......................................................................................................... 105
9.11.3 Excluded Files
.......................................................................................................... 109
9.12 Update
.......................................................................................................... 109
9.12.1 Proxy

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.......................................................................................................... 109
9.12.2 Dial-up
.......................................................................................................... 109
9.12.3 URL
.......................................................................................................... 109
9.12.4 Manage
.......................................................................................................... 116
9.13 Remote Administration
........................................................................................................................ 118
10. AVG Scanning
.......................................................................................................... 118
10.1 Scanning Interface
.......................................................................................................... 119
10.2 Predefined Scans
.......................................................................................................... 119
10.2.1 Scan Whole Computer
.......................................................................................................... 119
10.2.2 Scan Specific Files or Folders
.......................................................................................................... 127
10.3 Scanning in Windows Explorer
.......................................................................................................... 128
10.4 Command Line Scanning
.......................................................................................................... 128
10.4.1 CMD Scan Parameters
.......................................................................................................... 131
10.5 Scan Scheduling
.......................................................................................................... 131
10.5.1 Schedule Settings
.......................................................................................................... 131
10.5.2 How to Scan
.......................................................................................................... 131
10.5.3 What to Scan
.......................................................................................................... 141
10.6 Scan Results Overview
.......................................................................................................... 143
10.7 Scan Results Details
.......................................................................................................... 143
10.7.1 Results Overview Tab
.......................................................................................................... 143
10.7.2 Infections Tab
.......................................................................................................... 143
10.7.3 Spyware Tab
.......................................................................................................... 143
10.7.4 Warnings Tab
.......................................................................................................... 143
10.7.5 Information Tab
.......................................................................................................... 151
10.8 Virus Vault
........................................................................................................................ 153
11. AVG Updates
.......................................................................................................... 153
11.1 Update Levels
.......................................................................................................... 153
11.2 Update Types
.......................................................................................................... 153
11.3 Update Process
........................................................................................................................ 155
12. Event History
........................................................................................................................ 157
13. FAQ and Technical Support

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1. Introduction
This user manual provides comprehensive documentation for AVG 9 Anti-Virus.
Congratulations on your purchase of AVG 9 Anti-Virus!
AVG 9 Anti-Virus is one of a range of award winning AVG products designed to
provide you with peace of mind and total security for your PC. As with all AVG
products AVG 9 Anti-Virus has been completely re-designed, from the ground up, to
deliver AVG’s renowned and accredited security protection in a new, more user
friendly and efficient way.
Your new AVG 9 Anti-Virus product has a streamlined interface combined with more
aggressive and faster scanning. More security features have been automated for your
convenience, and new ‘intelligent’ user options have been included so that you can fit
our security features to your way of life. No more compromising usability over
security!
AVG has been designed and developed to protect your computing and networking
activity. Enjoy the experience of full protection from AVG.

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2. AVG Installation Requirements
2.1. Operation Systems Supported
AVG 9 Anti-Virus is intended to protect workstations with the following operating
systems:
Windows 2000 Professional SP4 + Update Rollup 1
Windows XP Home Edition SP2
Windows XP Professional SP2
Windows XP Professional x64 Edition SP1
Windows Vista (x86 and x64, all editions)
Windows 7 (x86 and x64, all editions)
(and possibly higher service packs for specific operating systems)
2.2. Minimum & Recommended HW Requirements
Minimum hardware requirements for AVG 9 Anti-Virus:
Intel Pentium CPU 1,5 GHz
512 MB of RAM memory
390 MB of free hard drive space (for installation purposes)
Recommended hardware requirements for AVG 9 Anti-Virus:
Intel Pentium CPU 1,8 GHz
512 MB of RAM memory
510 MB of free hard drive space (for installation purposes)

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3. AVG Installation Options
AVG can be installed either from the installation file available on your installation CD,
or you can download the latest installation file from AVG website (
http://www.avg.com/).
Before you start installing AVG, we strongly recommend that you visit AVG
website (http://www.avg.com/) to check for a new installation file. This way
you can be sure to install the latest available version of AVG 9 Anti-Virus.
We recommend you to try out our new AVG Download Manager tool that will
help you select the proper installation file!
During the installation process you will be asked for your license/sales number. Please
make sure you have it available before starting the installation. The sales number can
be found on the CD packaging. If you purchased your copy of AVG on-line, your
license number will have been delivered to you via e-mail.

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4. AVG Download Manager
AVG Download Manager is a simple tool that helps you select the proper
installation file for your AVG product. Based on your input data, the manager will
select the specific product, license type, desired components, and language. Finally,
AVG Download Manager will go on to download and launch the appropriate
installation process.
Warning: Please note that AVG Download Manager is not suitable for downloading of
network and SBS editions and only the following operating systems are supported:
Windows 2000 (SP4 + SRP roll-up), Windows XP (SP2 and higher), Windows Vista (all
editions).
AVG Download Manager is available for download at AVG website (
http://www.avg.com/). Following please find a brief description of each single step
you need to take within the AVG Download Manager:
4.1. Language Selection
In this first step of AVG Download Manager select the installation language from
the roll-down menu. Note, that your language selection applies only to the installation
process; after the installation you will be able to change the language directly from
program settings. Then press the Next button to continue.

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4.2. Connectivity Check
In the next step, AVG Download Manager will attempt to establish an Internet
connection so that updates can be located. You will not be allowed to advance the
download process until the AVG Download Manager is able to complete the
connectivity test.
If the test shows no connectivity, make sure you are really connected to
Internet. Then click the Retry button
If you are using a Proxy connection to the Internet, click the Proxy Settings
button to specify your proxy information:

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If the check has been successful, press the Next button to continue.
4.3. Proxy Settings

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If AVG Download Manager was not able to identify your Proxy settings you have to
specify them manually. Please fill in the following data:
Server - enter a valid proxy server name or IP address
Port - provide the respective port number
Use proxy authentication - if your proxy server requires authentication, tick
this check box.
Select authentication - from the drop-down menu select the authentication
type. We strongly recommend that you keep to the default value (the proxy
server will then automatically convey its requirements to you). However, if
you are a skilled user, you can also choose Basic (required by some servers)
or NTLM (required by all ISA Servers) option. Then, enter a valid Username
and Password (optionally).
Confirm your settings by pressing the Apply button to follow to the next step of AVG
Download Manager.
4.4. Select License Type
In this step you are prompted to choose the license type of the product you would like
to download. The description provided will allow you to select the one that suits you

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most:
Full version - i.e. AVG Anti-Virus, AVG Anti-Virus plus Firewall, or AVG
Internet Security
Trial version - provides you an opportunity to use all the features of AVG full
product for the limited time period of 30 days
Free version - provides protection to home users free of charge, however
the application functions are limited! Also, the free version only includes some
of the features available in the paid product.
4.5. Download Files to Install
Now, you have provided all information needed for the AVG Download Manager to
start the installation package download, and launch the installation process. Further,
advance to the AVG Installation Process.

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5. AVG Installation Process
To install AVG 9 Anti-Virus on your computer, you need to get the latest installation
file. You can use the installation file from the CD that is a part of your box edition but
this file might be out-of-date. Therefore we recommended getting the latest
installation file online. You can download the file from AVG website (
http://www.avg.com/), Downloads section. Or, you can make use of our new AVG
Download Manager tool that helps you create and download the installation
package you need, and launch the installation process.
The installation is a sequence of dialog windows with a brief description of what do at
each step. In the following, we offer an explanation for each dialog window:
5.1. Installation Launch
The installation process starts with the Welcome to the AVG Setup Program
window. In here you select the language used for the installation process. In the
lower part of the dialog window find the Choose your setup language item, and
select the desired language from the drop down menu. Then press the Next button to
confirm and continue to the next dialog.
Attention: Here, you are selecting the language for the installation process only. You
are not selecting the language for the AVG application - that can be specified later on
during the installation process!

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5.2. License Agreement
The License Agreement dialog provides the full wording of the AVG license
agreement. Please read it carefully and confirm that you have read, understood and
accept the agreement by marking the I have read license agreement check box
and pressing the Accept button.
If you do not agree with the license agreement press the Don't accept button, and
the installation process will be terminated immediately.
5.3. Checking System Status
Having confirmed the license agreement, you will be redirected to the Checking
System Status dialog. This dialog does not require any intervention; your system is
being checked before the AVG installation can start. Please wait until the process has
finished, then continue automatically to the following dialog.

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5.4. Select Installation Type
The Select Installation Type dialog offers the choice of two installation options:
standard and custom installation.
For most users, it is highly recommended to keep to the standard installation that
installs AVG in fully automatic mode with settings predefined by the program vendor.
This configuration provides maximum security combined with the optimal use of
resources. In the future, if the need arises to change the configuration, you will
always have the possibility to do so directly in the AVG application.
Custom installation should only be used by experienced users who have a valid
reason to install AVG with non-standard settings. E.g. to fit specific system
requirements.
5.5. Activate your AVG License
In the Activate your AVG License dialog you have to fill in your registration data.
Type in your name (User Name field) and the name of your organization (Company
Name field).
Then enter your license/sales number into the License Number text field. The sales
number can be found on the CD packaging in your AVG 9 Anti-Virus box. The
license number will be in the confirmation email that you received after purchasing
your AVG 9 Anti-Virus on-line. You must type in the number exactly as shown. If

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the digital form of the license number is available (in the email), it is recommended
to use the copy and paste method to insert it.
Press the Next button to continue the installation process.
If in the previous step you have selected the standard installation, you will be
redirected directly to the AVG Security Toolbar dialog. If custom installation was
selected you will continue with the Destination Folder dialog.

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5.6. Custom Installation - Destination Folder
The Destination Folder dialog allows you to specify the location where AVG 9 Anti-
Virus should be installed. By default, AVG will be installed to the program files folder
located on drive C:. In case the folder does not exist yet, you will be asked in a new
dialog to confirm you agree AVG creates this folder now.
If you want to change this location, use the Browse button to display the drive
structure, and select the respective folder.
Press the Next button to confirm.

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5.7. Custom Installation - Component Selection
The Component Selection dialog displays an overview of all AVG 9 Anti-Virus
components that can be installed. If the default settings do not suit you, you can
remove/add specific components.
However, you can only select from components that are included in your
purchased AVG edition. Only those components will be offered to be installed
within the Component Selection dialog!
Language selection
Within the list of components to be installed, you can define which language(s)
AVG should be installed in. Check the Additional installed languages item
and then select the desired languages from the respective menu.
E-mail Scanner plug-ins
Click the E-mail Scanner item to open and decide on what plug-in is to be
installed to guarantee your electronic mail security. By default, Plugin for
Microsoft Outlook will be installed. Another specific option is the Plugin for
The Bat! If you use any other e-mail client (MS Exchange, Qualcomm Eudora,...
), go for the Personal E-mail Scanner option to secure your e-mail
communication automatically no matter what e-mail program you run.
Remote Administration

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If you plan to connect your computer to the AVG Remote Administration later,
please mark the respective item to be installed as well.
Continue by pressing the Next button.
5.8. AVG DataCenter
If in previous Custom Installation - Component Selection dialog you have marked
the Remote administration item to be installed, it is necessary to specify AVG
DataCenter parameters:
Into the AVG DataCenter specification text field please provide the connection
string to AVG DataCenter in the form of server:port. If this information is not
available at the moment, leave the field blank and you can set the configuration later
in within the Advanced Settings / Remote Administration dialog.
Note: For detailed information on AVG Remote administration please consult AVG
Network Edition user manual; to be downloaded from AVG website (
http://www.avg.com/).