Avigilon RM7-WKS-4MN User manual

User Guide
Avigilon Remote Monitoring Workstation
RM7-WKS-4MN and RM7-WKS-2MN

© 2023,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER, ACC, and AVIGILON APPEARANCE SEARCH are trademarks of Avigilon Corporation. are
trademarks of Avigilon Corporation. ONVIF is a trademark of Onvif, Inc. Other names or logos mentioned
herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to
each trademark in this document or at all is not a disclaimer of ownership of the related trademark.
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use of,
or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
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2

Table of Contents
Introduction 4
Before YouStart 4
Overview 5
Front View 5
Back View 6
Package Contents 7
Installation 8
Connecting Cables 8
Logging into Windows 10 for the First Time 8
Activate the ACC Software and Connect to Avigilon Cloud Services 9
Activate ACC Software and Feature Licenses 9
Connect to Avigilon Cloud Services (Optional) 9
Activating a License 9
Online Activation 10
Offline Activation 10
Reactivating aLicense 11
Troubleshooting 12
Network Configuration 12
Monitoring System Health 12
Operating System Recovery By Avigilon Recovery Partition 12
LED Indicators 14
Power Status Indicator 14
Hard Drive Activity Indicator 14
For More Information 15
Product User Guides 15
3

Introduction
The Avigilon Remote Monitoring Workstation is preloaded with Avigilon Control Center (ACC) Client software
and is configured for exceptional performance and reliability. The Remote Monitoring Workstations offered in
small form factor can be easily integrated into any existing Network Video Recorder (NVR) products or
Avigilon surveillance systems to add an additional monitoring station.
Before YouStart
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery.
It can also be used to power equipment during the time it takes for a standby generator to be started and
synchronized.
Any UPS connection must include configuration to shut down the operating system on the workstation when
battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.
Introduction 4

Overview
Front View
1. Power button
Controls the power supply to the workstation. For more information, see Power Status Indicator on
page14.
2. Optical drive
Accepts a CD or DVD.
3. Headset port
Accepts a headset connector.
4. USB 2.0 ports
Accepts USB connectors to external devices.
5. USB 3.2 ports
Accepts USB connectors to external devices.
Overview 5

Back View
1. Audio port
Accepts a connector to an audio system — line in or line out.
2. DisplayPorts
Accepts DisplayPort connectors to display monitors.
To ensure optimal performance, Avigilon recommends using a maximum of two ports at once on RM7-
WKS-2MN. For RM7-WKS-4MN it is recommend to use the miniDisplayPort connections instead.
Note: From top to bottom, Windows orders these DisplayPorts 3, 1, 4, then 2. Ensure that
monitors are connected in numerical order, especially if using a 2-Monitor workstation.
3. USB 3.2 ports
Accepts USB connectors to external devices, including the supplied keyboard and mouse.
4. USB 2.0 ports
Accepts USB connectors to external devices, including the supplied keyboard and mouse.
5. 1 Gigabit Ethernet ports
Accepts Ethernet connections to the network.
6. miniDisplayPort connectors (RM7-WKS-4MN only)
Accepts miniDisplayPort connections to display monitors.
7. Power supply connector
Accepts a power supply connection.
Back View 6

Package Contents
Ensure the package contains the following:
lAvigilon 4-Monitor Remote Monitoring Workstation
oPower cable
oKeyboard and mouse
o4 x mDP to DP adapters
o4 x mDP to HDMI adapters
lAvigilon 2-Monitor Remote Monitoring Workstation
oPower cable
oKeyboard and mouse
o2 x DP to HDMI adapters
Package Contents 7

Installation
Connecting Cables
Refer to the diagrams in Overview on page5 for the location of the different connectors. Make any of the
following connections as required:
1. Connect the keyboard and mouse to the USB connectors on the workstation.
2. Connect the monitors to the dedicated graphics processor on the workstation.
3. Connect the workstation to your network using an Ethernet network cable.
4. Connect the power cable to the power supply at the back of the workstation.
5. Press the power button on the front of the workstation.
The workstation turns on and loads the Windows operating system.
Logging into Windows 10 for the First Time
After the workstation starts, you will need to configure the Windows operating system for the first time.
1. Proceed through the Language,Region, andKeyboard screens. Wait for Windows to complete the
network setup.
2. The MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL CENTER™ SOFTWARE END
USER LICENSE AGREEMENT are displayed. Review the terms and click Accept.
3. Enter a user name for the Windows administrator account.
4. Enter a password and password hint for the Windows administrator account and click Next.
Note: Remember the Windows Administrator password. If the Windows Administrator
credentials are lost, you may need to reinstall the operating system again. It is highly
recommended to create a second Administrator user as a backup.
5. You are logged in to the Windows environment. The ACC client automatically starts up.
Note: If you are performing operating system recovery, the ACC client does not automatically
start up. For more information about running the local ACC installer, see Operating System
Recovery By Avigilon Recovery Partition on page12.
Installation 8

Activate the ACC Software and Connect to Avigilon Cloud
Services
After you have deployed your Remote Monitoring Workstation, activate your ACC software and feature
licenses and connect to Avigilon Cloud Services.
Activate ACC Software and Feature Licenses
You can activate, deactivate, and reactivate product or feature licenses. Licenses are called Product Keys in
the ACC system, and Activation IDs in the licensing portal.
Important: When a new server is added to or removed from a multi-server site, the existing site
licenses become inactive and must be reactivated to confirm system changes. See Reactivating
aLicense on page11.
lInitial ACC™ System Setup and Workflow Guide
lACC 7 Help Center
Printable versions of these guides are available on the Avigilon website: avigilon.com/support/software/.
Once your license is activated, you can immediately use the new licensed features.
Connect to Avigilon Cloud Services (Optional)
After activating your ACC software, you can connect your ACC site to the cloud, which may require a
subscription, and take advantage of the capabilities and features that provide centralized access across
distributed systems.
To connect your site to Avigilon Cloud Services, see help.avigilon.com/cloud.
For information about the cloud services, see avigilon.com/support/cloud/avigilon-cloud-services.
You can start to back up the system settings for your new site in the ACC Client software after it is configured.
These settings include the ACC password, and the settings for the camera connections. For more information
on backing up the site and server configurations, see the Avigilon ACC Client User Guide.
Activating a License
Once your license is activated, you can immediately use the new licensed features.
Tip: Finish organizing your multi-server site before activating a new license to avoid reactivating the
site license each time a new server is added.
Activate the ACC Software and Connect to Avigilon Cloud Services 9

Online Activation
If you have internet access, use online activation. However, if your site is large and contains hundreds of
licenses, the server may time out. See Offline Activation below instead.
1. In the New Task menu , click Site Setup.
2. Select your new site, then click .
3. Click Add License….
4. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will format it
automatically.
lTo remove the last product key, click Remove Last Key.
lTo clear all the product keys, click Clear.
5. Click Activate Now.
6. Click OK.
Offline Activation
Offline licensing involves transferring files between a computer running the ACC Client software and a
computer with internet access.
In the ACC Client:
1. In the New Task menu , click Site Setup.
2. Select your new site, then click .
3. Click Add License….
4. Select the Manual tab.
5. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will format it
automatically.
lTo remove the last product key, click Remove Last Key.
lTo clear all the product keys, click Clear.
6. Click Save File… and choose where you want to save the .key file. You can rename the file as
required.
7. Copy the .key file to a computer with internet access.
In a browser:
1. Go to activate.avigilon.com.
2. Click Choose File and select the .key file.
3. Click Upload. A capabilityResponse.bin file should download automatically.
Online Activation 10