Avigilon RM7-WKS-4MN User manual

User Guide
Avigilon Remote Monitoring Workstation
RM7-WKS-4MN and RM7-WKS-2MN

© 2023,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER, ACC, and AVIGILON APPEARANCE SEARCH are trademarks of Avigilon Corporation. are
trademarks of Avigilon Corporation. ONVIF is a trademark of Onvif, Inc. Other names or logos mentioned
herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to
each trademark in this document or at all is not a disclaimer of ownership of the related trademark.
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use of,
or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
20230425
2

Table of Contents
Introduction 4
Before YouStart 4
Overview 5
Front View 5
Back View 6
Package Contents 7
Installation 8
Connecting Cables 8
Logging into Windows 10 for the First Time 8
Activate the ACC Software and Connect to Avigilon Cloud Services 9
Activate ACC Software and Feature Licenses 9
Connect to Avigilon Cloud Services (Optional) 9
Activating a License 9
Online Activation 10
Offline Activation 10
Reactivating aLicense 11
Troubleshooting 12
Network Configuration 12
Monitoring System Health 12
Operating System Recovery By Avigilon Recovery Partition 12
LED Indicators 14
Power Status Indicator 14
Hard Drive Activity Indicator 14
For More Information 15
Product User Guides 15
3

Introduction
The Avigilon Remote Monitoring Workstation is preloaded with Avigilon Control Center (ACC) Client software
and is configured for exceptional performance and reliability. The Remote Monitoring Workstations offered in
small form factor can be easily integrated into any existing Network Video Recorder (NVR) products or
Avigilon surveillance systems to add an additional monitoring station.
Before YouStart
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery.
It can also be used to power equipment during the time it takes for a standby generator to be started and
synchronized.
Any UPS connection must include configuration to shut down the operating system on the workstation when
battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.
Introduction 4

Overview
Front View
1. Power button
Controls the power supply to the workstation. For more information, see Power Status Indicator on
page14.
2. Optical drive
Accepts a CD or DVD.
3. Headset port
Accepts a headset connector.
4. USB 2.0 ports
Accepts USB connectors to external devices.
5. USB 3.2 ports
Accepts USB connectors to external devices.
Overview 5

Back View
1. Audio port
Accepts a connector to an audio system — line in or line out.
2. DisplayPorts
Accepts DisplayPort connectors to display monitors.
To ensure optimal performance, Avigilon recommends using a maximum of two ports at once on RM7-
WKS-2MN. For RM7-WKS-4MN it is recommend to use the miniDisplayPort connections instead.
Note: From top to bottom, Windows orders these DisplayPorts 3, 1, 4, then 2. Ensure that
monitors are connected in numerical order, especially if using a 2-Monitor workstation.
3. USB 3.2 ports
Accepts USB connectors to external devices, including the supplied keyboard and mouse.
4. USB 2.0 ports
Accepts USB connectors to external devices, including the supplied keyboard and mouse.
5. 1 Gigabit Ethernet ports
Accepts Ethernet connections to the network.
6. miniDisplayPort connectors (RM7-WKS-4MN only)
Accepts miniDisplayPort connections to display monitors.
7. Power supply connector
Accepts a power supply connection.
Back View 6

Package Contents
Ensure the package contains the following:
lAvigilon 4-Monitor Remote Monitoring Workstation
oPower cable
oKeyboard and mouse
o4 x mDP to DP adapters
o4 x mDP to HDMI adapters
lAvigilon 2-Monitor Remote Monitoring Workstation
oPower cable
oKeyboard and mouse
o2 x DP to HDMI adapters
Package Contents 7

Installation
Connecting Cables
Refer to the diagrams in Overview on page5 for the location of the different connectors. Make any of the
following connections as required:
1. Connect the keyboard and mouse to the USB connectors on the workstation.
2. Connect the monitors to the dedicated graphics processor on the workstation.
3. Connect the workstation to your network using an Ethernet network cable.
4. Connect the power cable to the power supply at the back of the workstation.
5. Press the power button on the front of the workstation.
The workstation turns on and loads the Windows operating system.
Logging into Windows 10 for the First Time
After the workstation starts, you will need to configure the Windows operating system for the first time.
1. Proceed through the Language,Region, andKeyboard screens. Wait for Windows to complete the
network setup.
2. The MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL CENTER™ SOFTWARE END
USER LICENSE AGREEMENT are displayed. Review the terms and click Accept.
3. Enter a user name for the Windows administrator account.
4. Enter a password and password hint for the Windows administrator account and click Next.
Note: Remember the Windows Administrator password. If the Windows Administrator
credentials are lost, you may need to reinstall the operating system again. It is highly
recommended to create a second Administrator user as a backup.
5. You are logged in to the Windows environment. The ACC client automatically starts up.
Note: If you are performing operating system recovery, the ACC client does not automatically
start up. For more information about running the local ACC installer, see Operating System
Recovery By Avigilon Recovery Partition on page12.
Installation 8

Activate the ACC Software and Connect to Avigilon Cloud
Services
After you have deployed your Remote Monitoring Workstation, activate your ACC software and feature
licenses and connect to Avigilon Cloud Services.
Activate ACC Software and Feature Licenses
You can activate, deactivate, and reactivate product or feature licenses. Licenses are called Product Keys in
the ACC system, and Activation IDs in the licensing portal.
Important: When a new server is added to or removed from a multi-server site, the existing site
licenses become inactive and must be reactivated to confirm system changes. See Reactivating
aLicense on page11.
lInitial ACC™ System Setup and Workflow Guide
lACC 7 Help Center
Printable versions of these guides are available on the Avigilon website: avigilon.com/support/software/.
Once your license is activated, you can immediately use the new licensed features.
Connect to Avigilon Cloud Services (Optional)
After activating your ACC software, you can connect your ACC site to the cloud, which may require a
subscription, and take advantage of the capabilities and features that provide centralized access across
distributed systems.
To connect your site to Avigilon Cloud Services, see help.avigilon.com/cloud.
For information about the cloud services, see avigilon.com/support/cloud/avigilon-cloud-services.
You can start to back up the system settings for your new site in the ACC Client software after it is configured.
These settings include the ACC password, and the settings for the camera connections. For more information
on backing up the site and server configurations, see the Avigilon ACC Client User Guide.
Activating a License
Once your license is activated, you can immediately use the new licensed features.
Tip: Finish organizing your multi-server site before activating a new license to avoid reactivating the
site license each time a new server is added.
Activate the ACC Software and Connect to Avigilon Cloud Services 9

Online Activation
If you have internet access, use online activation. However, if your site is large and contains hundreds of
licenses, the server may time out. See Offline Activation below instead.
1. In the New Task menu , click Site Setup.
2. Select your new site, then click .
3. Click Add License….
4. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will format it
automatically.
lTo remove the last product key, click Remove Last Key.
lTo clear all the product keys, click Clear.
5. Click Activate Now.
6. Click OK.
Offline Activation
Offline licensing involves transferring files between a computer running the ACC Client software and a
computer with internet access.
In the ACC Client:
1. In the New Task menu , click Site Setup.
2. Select your new site, then click .
3. Click Add License….
4. Select the Manual tab.
5. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system will format it
automatically.
lTo remove the last product key, click Remove Last Key.
lTo clear all the product keys, click Clear.
6. Click Save File… and choose where you want to save the .key file. You can rename the file as
required.
7. Copy the .key file to a computer with internet access.
In a browser:
1. Go to activate.avigilon.com.
2. Click Choose File and select the .key file.
3. Click Upload. A capabilityResponse.bin file should download automatically.
Online Activation 10

If not, allow the download to occur when you are prompted.
4. Complete the product registration page to receive product updates from Avigilon.
5. Copy the .bin file to a computer running the ACC Client software.
In the ACC Client:
1. In the License Management dialog box, click Apply….
2. Select the .bin file and click Open.
3. Click OK to confirm your changes.
Reactivating aLicense
FOR ENTERPRISE EDITION
When servers are added to or removed from a site, the site licenses become inactive and must be reactivated
to confirm system changes.
If you do not reactivate the affected licenses, the site will stop normal operations.
1. In the New Task menu , click Site Setup.
2. Click the site name, then click .
3. Click Reactivate Licenses….
If you have Internet access:
a. Click Reactivate Licenses.
b. Click OK to confirm your changes.
If you do not have Internet access:
a. Select the Manual tab.
b. Click Save File… and choose where you want to save the .key files.
c. Copy the .key files to a computer with internet access:
i. Go to activate.avigilon.com.
ii. Click Choose File and select the .key file.
iii. Click Upload. A capabilityResponse.bin file should download automatically.
If not, allow the download to occur when you are prompted.
iv. Complete the product registration page to receive product updates from Avigilon.
v. Copy the .bin file to a computer running the ACC Client software.
d. In the License Management dialog box, click Apply….
e. Select the .bin file and click Open.
f. Click OK to confirm your changes.
Reactivating aLicense 11

Troubleshooting
Network Configuration
By default, the Remote Monitoring Workstation acquires an IP address on the network through DHCP. If you
need to set up the workstation to use a static IP address or any specific network configuration, see the
Windows Help and Support files for more information.
Monitoring System Health
You can monitor the health of the system components in the Site Health page in either the ACC Client
software or Avigilon Cloud Services (ACS). See the Help files provided with the ACC Client software, the
Avigilon ACC Client User Guide, or the Avigilon ACS Client User Guide available from the Avigilon website for
more information.
Operating System Recovery By Avigilon Recovery Partition
If you need to recover the Windows operating system, the an onboard Avigilon recovery partition that is
separate from the operating system partition. The advantage of using the Avigilon recovery partition is that
you do not need an internet connection to download the recovery image and you do not need to create a
bootable USB recovery device.
Important: Your operating system drive will be erased and restored to factory settings. Before you
proceed with operating system recovery, complete any necessary backups of custom ACC
configuration and video recordings.
Note: After operating system recovery, you need to reinstall the previously installed ACC software.
Depending on when your was shipped, it is recommended that you connect to the network when
possible to install updates for Windows and ACC Client software after system recovery is completed.
1. Start operating system recovery in one of the following ways:
lOn your Windows desktop, select and then hold down the Shift key and select Restart.
lOn your locked Windows screen, select and then hold down the Shift key and select
Restart.
lDuring direct boot of the operating system, repeatedly press the down-arrow key and select
the partition.
2. On the Choose an option screen, select Use another operating system.
3. Select the OS Recovery partition.
Troubleshooting 12

4. On the Avigilon Recovery window, select Recover.
Allow up to half an hour for the recovery to complete.
5. After system reboot, complete the Windows setup process.
6. Navigate to C:\Avigilon\Control Center Installation Files, and run the ACC installer
for the version of ACC software in use at your site.
If needed, connect to the internet and download the required ACC installers.
7. After reinstalling the ACC software, reactivate the ACC licenses.
For more information about reinstalling and reactivating the ACC software, see
avigilon.com/recovery.
Operating System Recovery By Avigilon Recovery Partition 13

LED Indicators
The following table describes what the LEDs on the workstation indicate. For more information on the
location of the indicators, see Overview on page5.
Power Status Indicator
The power button indicator on the front of the workstation provides power and system state information. The
following table describes what the power button LED indicates:
LED Indicator Description
Off Power supply is not connected or the workstation is off.
Flashing amber The initial state of the LED at power-up. If blinking persists, it can indicate that
there is a problem with the power supply unit.
Steady amber The second state of the LED at power-up which indicates that the power supply is
likely OK.
Flashing white Power is being supplied and the workstation is in a low-power or sleep state.
Steady white The power supply unit is working and the workstation is powered on.
Hard Drive Activity Indicator
The hard drive activity indicator on the front of the workstation functions to provide information on the status
of the hard drive. The following table describes what the hard drive activity LED indicates:
LED Indicator Description
Off Hard drive is not being used.
Flashing white Data is being read or written.
Limited Warranty
Avigilon warranty terms for this product are provided at avigilon.com/warranty.
LED Indicators 14

For More Information
For additional product documentation and software and firmware upgrades, visit support.avigilon.com.
Technical Support
Contact Avigilon Technical Support at support.avigilon.com/s/contactsupport.
Product User Guides
For product user guides, visit the Downloads page:
Avigilon Workstations:avigilon.com/products/video-infrastructure/remote-monitoring
For More Information 15