Avigilon RM5-WKS-4MN User manual

User Guide
Avigilon Remote Monitoring Workstation
RM5-WKS-4MN and RM5-WKS-2MN

Copyright
©2019,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. Other names or logos mentioned herein may be
the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each
trademark in this document or at all is not a disclaimer of ownership of the related trademark. Avigilon
Corporation protects its innovations with patents issued in the United States of America and other
jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no license is
granted with respect to any copyright, industrial design, trademark, patent or other intellectual property
rights of Avigilon Corporation or its licensors.
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-RM5-WKS-A
Revision: 1 - EN
20191028
ii

Table of Contents
Introduction 1
Overview 1
Front View 1
Back View 2
Package Contents 3
Installation 4
Connecting Cables 4
Configuring Windows 10 4
Activating and Configuring ACC™ Client 5
Troubleshooting 5
Network Configuration 5
Operating System Recovery By Avigilon Recovery Partition 5
Operating System Recovery By External USB 6
LED Indicators 8
Power Status Indicator 8
Hard Drive Activity Indicator 8
iii

Introduction
The Avigilon Remote Monitoring Workstation is preloaded with Avigilon Control Center (ACC) Client
software and is configured for exceptional performance and reliability. The Remote Monitoring Workstation
can be easily integrated into any existing Network Video Recorder (NVR) products or Avigilon surveillance
systems to add an additional monitoring station.
Overview
Front View
Figure 1: Front view of 4 monitor remote monitoring workstation and 2 monitor remote monitoring workstation
1. Power button
Controls the power supply to the workstation. For more information, see Power Status Indicator on
page8.
2. Optical drive
Accepts a CD or DVD.
3. SD card slot
Accepts an SD card.
Introduction 1

4. Headset port
Accepts a headset connector.
5. USB 2.0 ports
Accepts USB connectors to external devices.
6. USB 3.1 Gen 1 port and USB 3.1 Gen 2 Type-C port
Accepts USB connectors to external devices.
Back View
Figure 2: Rear view of 4 monitor remote monitoring workstation and 2 monitor remote monitoring workstation
1. DisplayPorts
Accepts DisplayPort connectors to display monitors.
To ensure optimal performance, use the mDP ports instead of these ports.
2. USB 3.1 Gen 1 ports
Accepts USB connectors to external devices.
Back View 2

3. 1 Gigabit Ethernet ports
Accepts an Ethernet connection to the network.
4. mDP connectors
Accepts miniDisplayPort connections to display monitors.
5. Power supply connector
Accepts power supply connection.
Package Contents
Ensure the package contains the following:
lAvigilon 4 Monitor Remote Monitoring Workstation
oPower cable
oKeyboard and mouse
o4 x mDP to DP adapters
o4 x mDP to HDMI adapters
lAvigilon 2 Monitor Remote Monitoring Workstation
oPower cable
oKeyboard and mouse
o2 x mDP to DP adapters
o2 x mDP to HDMI adapters
Package Contents 3

Installation
Connecting Cables
Refer to the diagrams in Overview on page1 for the location of the different connectors. Make any of the
following connections as required:
1. Connect the keyboard and mouse to the USB connectors on the workstation.
2. Connect the monitors to the dedicated graphics processor on the workstation using one of the
following configurations:
Monitor ports Connections
mDP lConnect monitor 1 directly to mDP
lConnect monitor 2, 3 and 4 as needed
3. Connect the workstation to your network using an Ethernet network cable.
4. Connect the power cable to the power supply at the back of the workstation.
5. Press the power button on the front of the workstation.
The workstation turns on and loads the Windows operating system.
Configuring Windows 10
After the workstation starts, you will need to configure the Windows operating system for the first time.
1. On the first screen, the MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL
CENTER™ SOFTWARE END USER LICENSE AGREEMENT are displayed. Review the terms and click
Accept.
2. Select Join a local Active Directory domain.
Note: This prompt appears only if an Active Directory is present on the network. See the
Windows Help and Support files for more information.
3. Enter a user name for accessing the Windows software.
4. Enter a password and password hint for the user name and click Next.
You are logged in to the Windows environment. The ACC client automatically starts up.
Installation 4

Note: If you are performing operating system recovery, the ACC client does not
automatically start up. For more information about running the local ACC installer, see
Operating System Recovery By Avigilon Recovery Partition below.
Proceed to activate the license for the Avigilon Control Center client on your Remote Monitoring
Workstation.
Activating and Configuring ACC™ Client
For information about activating licenses, configuring, and administering the Avigilon ACC client, see the
following guides:
lAvigilon ACC Initial System Setup and Workflow Guide
lAvigilon ACC Client User Guide
These guides are available on the Avigilon website: avigilon.com/support-and-downloads.
Troubleshooting
Network Configuration
By default, the Remote Monitoring Workstation acquires an IP address on the network through DHCP. If you
need to set up the workstation to use a static IP address or any specific network configuration, see the
Windows Help and Support files for more information.
Operating System Recovery By Avigilon Recovery Partition
If you need to recover the Windows operating system, the Remote Monitoring Workstation includes an
onboard Avigilon recovery partition that is separate from the operating system partition. The advantage of
using the Avigilon recovery partition is that you do not need an internet connection.
Important: Your operating system drive will be erased and restored to factory settings. Before you
proceed with operating system recovery, complete any necessary backups of custom ACC
configuration and video recordings. For more information about ACC software backups, see
http://avigilon.com/recovery.
Activating and Configuring ACC™ Client 5

Note: Depending on when your Remote Monitoring Workstation was shipped, it is recommended
that you connect to the network when possible to install updates for Windows and ACC Client
software after system recovery is completed. For more information about ACC software
installations, see http://avigilon.com/recovery.
1. Start operating system recovery in one of the following ways:
lOn your Windows desktop, select and then hold down the Shift key and select Restart.
lOn your locked Windows screen, select and then hold down the Shift key and select
Restart.
lDuring direct boot of the operating system, repeatedly press the down-arrow key and select
the partition.
2. On the Choose an option screen, select Use another operating system.
3. Select the OS Recovery partition.
4. On the Avigilon Recovery window, select Recover.
Allow up to half an hour for the recovery to complete.
5. After system reboot, complete the Windows setup process. For more information, see Configuring
Windows 10 on page4.
6. Navigate to C:\Avigilon\Control Center Installation Files, and run the ACC installer
for the version of ACC software in use at your site.
Operating System Recovery By External USB
If you need to recover the Windows operating system on the Remote Monitoring Workstation and you have
access to the internet, it is recommended that you download the latest Avigilon Recovery Image from
http://avigilon.com/recovery and refer to Support and Downloads for the following information:
Operating System Recovery By External USB 6

lMinimum size of the USB recovery device
lCreating an external USB recovery device
lRecovering the operating system from an external USB recovery device
The general steps are:
1. Load the Avigilon Recovery Image onto a USB recovery device.
2. Plug the USBrecovery device into the workstation.
3. Repeatedly press the F12 key while booting the workstation.
4. On the UEFI Boot menu, select the USB recovery device.
Operating System Recovery By External USB 7

LED Indicators
The following table describes what the LEDs on the workstation indicate. For more information on the
location of the indicators, see Overview on page1.
Power Status Indicator
The power button indicator on the front of the workstation provides power and system state information.
The following table describes what the power button LED indicates:
LED Indicator Description
Off Power supply is not connected or the workstation is off.
Flashing white Power is being supplied and the workstation is in sleep state.
Flashing green There is a known problem with the power supply unit.
Steady green There is an unknown problem with the power supply unit.
Steady white The power supply unit is working and the workstation is powered on.
Hard Drive Activity Indicator
The hard drive activity indicator on the front of the workstation functions to provide information on the status
of the hard drive. The following table describes what the hard drive activity LED indicates:
LED Indicator Description
Off Hard drive is not being used.
Flashing white Data is being read or written.
Limited Warranty and Technical Support
Avigilon warranty terms for this product are provided at avigilon.com/warranty.
Warranty service and technical support can be obtained by contacting Avigilon Technical Support:
avigilon.com/contact-us/.
LED Indicators 8