Avigilon H5A-PTZ User manual

Installation Guide
Avigilon H5A-PTZ Camera Models:
2.0C-H5A-PTZ-DP36 2.0C-H5A-PTZ-DC36
4.0C-H5A-PTZ-DP36 4.0C-H5A-PTZ-DC36
8.0C-H5A-PTZ-DP36 8.0C-H5A-PTZ-DC36

Important Safety Information
This manual provides installation and operation information and precautions for the use of this device.
Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual
carefully. Please provide this manual to the owner of the equipment for future reference.
This Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may result in a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
This Caution symbol alerts the user to the presence of hazards that may cause minor or moderate
injury to persons, damage to property or damage to the product itself if proper precautions are not
followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lThis product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or
“Limited Power Source” with output rated 24VAC±10%, 75 VA min.; 24VDC±10%, 51 W min. or a 60W
Power over Ethernet (PoE++) mid-span injector.
lDo not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury to persons or damage
to the device.
lDo not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
lDo not subject the device cables to excessive stress, heavy loads or pinching.
lRefer all device servicing to qualified personnel. Servicing may be required when the device has
been damaged (such as from a liquid spill or fallen objects), does not operate normally, or has been
dropped.
lDo not use strong or abrasive detergents when cleaning the device body.
lUse only accessories recommended by Avigilon.
ii

Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or
parties authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. When this product reaches its end of life, take it to a collection point
designated by local authorities. Some collection points accept products for free. The separate collection
and recycling of your product at the time of disposal will help conserve natural resources and ensure that it
is recycled in a manner that protects human health and the environment.
iii

Legal Notices
©2020,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILONCONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. ONVIFis a trademark of Onvif, Inc. Other names
or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™
and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related
trademark. Avigilon Corporation protects its innovations with patents issued in the United States of America
and other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no
license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual
property rights of Avigilon Corporation or its licensors.
Disclaimer
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-H5APTZ-A
Revision: 1 - EN
20201204
iv

Table of Contents
Overview 1
Bottom View - Pendant 1
Bottom View - In-Ceiling 2
Bottom View - LEDs 3
Top View 4
Dome Cover 5
Pendant Wall Mount View 6
NPT Mount View 7
In-Ceiling Mount Installation 8
Camera Package Contents 8
Retrofitting an In-Ceiling H4 PTZ 8
Installation Steps 8
Preparing the Camera for Installation 8
Cutting the Mounting Hole 10
Connecting Cables 11
Mounting the PTZ Dome Camera 14
Installing the Dome Cover 15
Pendant Mount Installation 16
Camera Package Contents 16
Installation Steps 16
Preparing the Camera for Installation 16
Installing the Mounting Adapter 18
Installing the Pendant Wall Mount 18
Installing the NPT Mount 20
Connecting Cables 21
Securing the PTZ Camera 25
Cable Connections 27
PoE Power Mode Switch 27
Connecting to Power and External Devices 27
Connecting to the Camera 30
Initializing a Camera Username and Password 30
Assigning an IP Address 30
Accessing the Live VideoStream 31
(Optional) Configuring Onboard Storage 31
v

Configuring the Camera 31
Setting the Home Preset Position 33
Manually Returning to the Home Position 33
Automatically Returning to the Home Position 33
Connection Status LED Indicator 35
Troubleshooting Network Connections and LED Behavior 35
Resetting to Factory Default Settings 37
Setting the IP Address Using the ARP/Ping Method 38
Cleaning 39
Dome Bubble 39
Body 39
For More Information 40
Limited Warranty and Technical Support 41
vi

Overview
Bottom View - Pendant
1. microSD card slots (x2)
Accepts up to two microSD cards for onboard storage. Install microSD cards so the metal contacts
are facing inward. For more information, see (Optional) Configuring Onboard Storage on page31.
2. Lens
The camera lens is housed behind a protective window.
Overview 1

Bottom View - In-Ceiling
1. microSD card slots (x2)
Accepts up to two microSD cards for onboard storage. Install microSD cards so the metal contacts
are facing inward. For more information, see (Optional) Configuring Onboard Storage on page31.
2. Clamps
Spring loaded locking mechanisms that secure the camera to the mounting surface.
3. Lens
The camera lens is housed behind a protective window.
Bottom View - In-Ceiling 2

Bottom View - LEDs
1. Connection status LED indicator
Green LED provides information about device operation. For more information, see Connection
Status LED Indicator on page35.
2. Link LED indicator
Amber LED indicates if there is an active connection in the Ethernet port.
Note: The camera LEDs will flash and provide status information when the camera is establishing a
network connection. Once the camera starts streaming video the LEDs will automatically turn off.
Bottom View - LEDs 3

Top View
1. Lanyard anchor (Pendant camera only)
The safety lanyard attaches to the anchor to prevent the camera from falling during installation.
2. Ethernet port
Accepts an Ethernet connection to a network. Server communication and image data transmission
occurs over this connection. Also receives power when it is connected to a network that provides
Power over Ethernet.
3. I/O connector block
Provides connections to external input/output devices.
4. Power connector block
Accepts a terminal block with either an AC or DC power connection. DC input can be either polarity.
Only required when Power over Ethernet is not available.
5. PoE power mode switch
Switch to select from the two PoE power mode options: legacy 60W PoE++ (A) or IEEE802.3bt
PoE++ (B). For more information, see PoE Power Mode Switch on page27.
Top View 4

Dome Cover
1. Dome cover
Vandal resistant dome cover.
2. Tamper resistant screws
Star-shaped captive screws to fix the dome cover to the base.
Dome Cover 5

Pendant Wall Mount View
1. Pendant wall mount
Camera mount for walls and other mounting surfaces.
2. Lanyard
Connects to the lanyard anchor on the camera base.
3. Tamper resistant screws
Star captive screws to fix the dome camera to the mounting adapter.
4. NPT pipe entry hole
A 3/4” NPT threaded hole for NPT pipe conduits.
Note: The pendant wall mount is sold separately.
Pendant Wall Mount View 6

NPT Mount View
1. 1-1/2” NPT-female to NPT-female adapter
An adapter for attaching the pendant NPT mount to an NPT pipe.
Note: The 1-1/2" NPT-female to NPT-female adapter is not supplied or sold by Avigilon and
should be sourced separately.
2. Lock nut
Locking nut for securing the pendant NPT mount on the NPT-female to NPT-female adapter.
3. Pendant NPT mount
Dome camera mount for NPT pipes.
Note: The pendant NPT mount is sold separately.
4. Lanyard
Connects to the lanyard anchor on the camera base.
5. Tamper resistant screws
Star captive screws to fix the dome camera to the mounting adapter.
NPT Mount View 7

In-Ceiling Mount Installation
Camera Package Contents
Ensure the camera package contains the following:
lAvigilon H5A-PTZ In-Ceiling Camera
lT20 star key
l2 x RJ-45 crimp-on plug
lMounting template sticker
lAudio, external power, and I/O pigtail cable connector
Retrofitting an In-Ceiling H4 PTZ
The Avigilon H5A-PTZ In-Ceiling camera provides easy retrofitting with Avigilon H4 PTZ In-Ceiling camera
installations. The following options are available to easily swap a new H5A-PTZ with an installed H4 PTZ:
lRe-uses the original mounting location. The H5A-PTZ is designed to install into the same mounting
location as the H4 PTZ.
lThe cable conversion kit accessory (PTZ-ACCS-IC-RETRO) makes it easy to connect an H4 PTZ audio
cable into your H5A-PTZ camera.
lThe PoE power mode switch ensures that you can select the legacy PoE mode on the H5A-PTZ
camera in order to be backward compatible with legacy 60W/90W PoE power sources such as the
Microsemi PD9501xx, PD9601xx and PDS-104GO that may have powered the H4 PTZ cameras.
Legacy mode should not be required for 802.3at (30W PoE+) power sources. For more information,
see PoE Power Mode Switch on page27.
Installation Steps
Complete the following sections to install the device.
Preparing the Camera for Installation
Note: Be careful not to scratch the dome bubble.
In-Ceiling Mount Installation 8

1. Place the camera on a flat surface with the dome facing up.
2. Use the T20 star key to loosen the 4 tamper resistant screws and then remove the dome cover.
3. Remove the protective foam material inside the dome cover. Remove the plastic protective film
from the inside of the dome cover.
4. If you are planning to use onboard storage, insert an SD card into one of the SD card slots on the PTZ
camera. For more information, see (Optional) Configuring Onboard Storage on page31.
Preparing the Camera for Installation 9

5. Use a screw driver to push each of the clamps into the dome camera until the spring is fully
compressed (A), then turn the clamp into the ready position (B).
Cutting the Mounting Hole
This procedure is not required if you are planning to install the camera with a metal ceiling panel.
Cutting the Mounting Hole 10

1. Use the mounting template to cut a hole in the mounting surface.
2. Remove the mounting template and pull the required cables through the mounting hole.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors.
To connect the cables required for proper operation, complete the following:
Note: The in-ceiling PTZcamera does not support cables with boots and strain reliefs.
Connecting Cables 11

1. Remove the cable connector cover from the top of the camera.
2. If there are external input or output devices that need to be connected to the camera (for example:
door contacts, relays, etc.), connect the devices to the camera I/O connector cable.
3. Connect power using one of the following methods:
lPower over Ethernet (PoE) Power — Connect an Ethernet network cable from the camera to a
PoE injector or switch.
Important: When using PoE to power the camera, you must ensure that you have
selected the correct option on the PoE mode switch for the type of PoE device you
are using. For more information, see PoE Power Mode Switch on page27.
lExternal Power — Connect a 24V DC or 24V AC (RMS) auxiliary power source that supports up
to 51 W or 75 VA.
For more information, see Connecting to Power and External Devices on page27.
Connecting Cables 12

4. Feed the I/O connector cable through the cable connector cover.
5. Connect power and I/O to the camera, then tighten the I/O cover.
6. Connect a network cable to the Ethernet port (RJ-45 connector).
The Link LED indicator will turn on once a network link has been established.
Note: If you need to remove the RJ45 connector from the camera to check a network issue,
use a small screwdriver to depress locking tab and release the RJ45 plug before pulling
upwards.
Connecting Cables 13

7. Check that the Connection Status LED indicator indicates the correct state. For more information, see
Connection Status LED Indicator on page35.
Mounting the PTZ Dome Camera
After the cable connections have been made, mount the PTZ dome camera.
1. Push the PTZ dome camera into the mounting hole (A).
2. Use a screwdriver to release the 3 clamps to secure the camera into place (B).
Mounting the PTZ Dome Camera 14