Avigilon 3.0C-H5A-CR2-IR User manual

Installation Guide
Avigilon H5A Corner Camera Models:
3.0C-H5A-CR2-IR 3.0C-H5A-CR2-IR-SS
5.0C-H5A-CR2-IR 5.0C-H5A-CR2-IR-SS

Legal Notices
© 2022,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. Other names or logos mentioned herein may be
the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each
trademark in this document or at all is not a disclaimer of ownership of the related trademark. Avigilon
Corporation protects its innovations with patents issued in the United States of America and other
jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no license is
granted with respect to any copyright, industrial design, trademark, patent or other intellectual property rights
of Avigilon Corporation or its licensors.
Disclaimer
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use of,
or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-H5A-CR2-A
Revision: 2 - EN
20220308
ii

Important Safety Information
This manual provides installation and operation information and precautions for the use of this device.
Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual
carefully. Please provide this manual to the owner of the equipment for future reference.
This Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may result in a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
This Caution symbol alerts the user to the presence of hazards that may cause minor or moderate
injury to persons, damage to property or damage to the product itself if proper precautions are not
followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lInstallation must be performed by qualified personnel only, and must conform to all local codes.
lThis product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or
“Limited Power Source” with output rated 12 VDC or 24 VAC, 13 W min. or Power over Ethernet (PoE),
13 W min.
lDo not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury to persons or damage
to the device.
lDo not expose the camera directly to high levels of x-ray, laser, or UV radiation. Direct exposure may
cause permanent damage to the image sensor.
lDo not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
lDo not subject the device cables to excessive stress, heavy loads or pinching.
lDo not open or disassemble the device. There are no user serviceable parts.
lRefer all device servicing to qualified personnel. Servicing may be required when the device has been
damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not
operate normally, or has been dropped.
lDo not use strong or abrasive detergents when cleaning the device body.
lUse only accessories recommended by Avigilon.
lThis device complies with EN 60529 IP66 and IP67 ratings.
Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
iii

This Class B digital apparatus complies with Canadian ICES-003.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. When this product reaches its end of life, take it to a collection point
designated by local authorities. Some collection points accept products for free. The separate collection and
recycling of your product at the time of disposal will help conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment.
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Table of Contents
Overview 1
Assembled View 1
Housing Front View 2
Gimbal Bottom View 3
Gimbal Front View 4
Housing Rear View 5
Cover - Rear View 6
Conduit Box Accessory View 7
Installation 8
Pre-Deployment In-Box Configuration 8
Required Tools and Materials 8
Camera Package Contents 9
Installation Steps 9
Removing the Front Cover and Gimbal 9
Preparing the Mounting Grommets 12
Mounting and Aiming Video Analytics Cameras 13
Inserting Cables through the Sealing Grommet 13
Mounting the Corner Camera Base 14
Connecting Cables 17
Mounting the Camera Gimbal to the Base 18
Installing the Front Cover 19
Initializing a Camera Username and Password 21
(Optional) Using the USB Wi-Fi Adapter 21
Assigning an IP Address 22
Accessing the Live VideoStream 22
(Optional) Configuring microSD Card Storage 22
Focusing the Camera 23
Configuring the Camera 23
Installation with the Conduit Box Accessory 24
Mounting the Conduit Gang Box 24
Mounting the Camera Base to the Conduit Box 26
Mounting the Camera Gimbal 30
Installing the Front Cover 31
Cable Connections 33
v

Connecting External Power 33
Connecting to External Devices 33
Connection Status LED Indicator 35
Troubleshooting Network Connections and LED Behavior 35
Resetting to Factory Default Settings 37
Setting the IP Address Using the ARP/Ping Method 38
Cleaning 39
Dome Bubble 39
Body 39
For More Information 40
Limited Warranty and Technical Support 41
vi

Overview
Assembled View
1. Front cover
Vandal resistant front cover.
2. Recording LED
LED turns on when the camera is streaming video to a local microSD card, ACC or another VMS
system, or the camera web interface.
3. Microphone
Built-in audio receiver.
4. Tamper resistant screws
Tamper resistant captive screws to fix the dome cover to the base.
Overview 1

Housing Front View
1. Camera lens
Lens that captures the video image.
2. LED cable
Connect the cable to the LED connector on the front cover to power the Recording LED and IR LED.
3. Microphone cable
Connect the cable to the microphone audio connector on the front cover to use the built-in
microphone.
4. Lanyard hook
A hook for connecting the lanyard on the camera cover.
Housing Front View 2

Gimbal Bottom View
1. Power connector block
Accepts a terminal block with either an AC or DC power connection. DC input can be either polarity.
Only required when Power over Ethernet is not available.
2. Ethernet port
Accepts an Ethernet connection to a network. Server communication and image data transmission
occurs over this connection. Also receives power when it is connected to a network that provides
Power over Ethernet.
3. Connection status LED indicator
Green LED provides information about device operation. For more information, see Connection Status
LED Indicator on page35.
4. Link LED indicator
Amber LED indicates if there is an active connection in the Ethernet port.
Gimbal Bottom View 3

Gimbal Front View
1. I/O connector block
Provides connections to external input/output devices.
2. Micro USB port
Accepts a micro USB to USB adapter. Only required when using the Avigilon USB Wi-Fi Adapter.
3. microSD card slot
Accepts a microSD card for onboard storage. For more information, see (Optional) Configuring
microSD Card Storage on page22.
Gimbal Front View 4

Housing Rear View
1. Cable entry holes (x2)
Entry holes for the cables required for camera operation.
2. Mounting holes
Mounting points for the camera (x6) with rubber grommets inserted.
Housing Rear View 5

Cover - Rear View
1. Lanyard
Connects to the lanyard anchor on the camera base.
2. Microphone connector
Connect the microphone audio cable to use the built-in microphone.
3. LED connector
Connect the LED cable to power the camera's Recording LED and IR LED.
Cover - Rear View 6

Conduit Box Accessory View
1. Rubber gasket
Rubber gasket for creating a seal between the corner camera and conduit box accessory.
2. Conduit entry point
Removable conduit entry point that can be installed on either side of the conduit box. The conduit box
comes with 2 sizes of conduit entry points to use: 3/4" NPT or 1/2" NPT.
3. Closed conduit entry point
The matching piece to the conduit entry point used to close the opposite side of the conduit box.
4. Mounting holes
Mounting points for the conduit box (x3).
5. Ethernet cable clips
Clips to secure the Ethernet cable.
Conduit Box Accessory View 7

Installation
Pre-Deployment In-Box Configuration
The camera comes equipped with an RJ45 configuration cable pre-installed for users that want to configure
camera settings before installing the camera. The RJ45 connector on the configuration cable is accessible
through the small flap on the side of the camera box for easy configuration before unpacking the camera.
Note: The maximum recommended duration of in-box configuration is 1 hour. The maximum
recommended ambient temperature is 30° C (86° F).
1. Locate and open the flap on the side of the camera packaging. Look for the Config label.
2. Connect a network cable to the RJ45 plug on the configuration cable. The network cable must provide
PoE. IEEE 802.3af Class 3, to power the camera during configuration.
3. Connect to the camera using an ACC Client, the Camera Configuration Tool, or the camera's web
browser interface to configure the camera's settings. For more information about connecting to the
camera, see Assigning an IP Address on page22, and Accessing the Live VideoStream on page22.
4. Once you have finished making configuration changes, unplug the network cable.
CAUTION — Be careful when handling the camera after configuring it inside the packaging. The
camera may be hot when handling it or removing from the packaging immediately after in-box
configuration.
Required Tools and Materials
lSmall slotted screwdriver with 5/64” or 2 mm blade width — for connecting power when not using
Power over Ethernet.
Installation 8

lNo. 2 Phillips screwdriver — for attaching camera to a mounting surface
lDrill for drilling mounting holes in the mounting surface
lCutting tool for cutting cable access hole in the mounting surface
lSilicone sealant
Camera Package Contents
Ensure the package contains the following:
lAvigilon H5A Corner camera
lRJ-45 grommet piercing cap
lMicrophone audio cable
l2 cable entry grommets
l6 wall anchors for solid walls, for #8-10 screws
l6 mounting screws,#10-1.25" long, flat head, Phillips, stainless steel
lTamper resistant screw driver
Installation Steps
Complete the following sections to install the device.
Removing the Front Cover and Gimbal
Before mounting the camera, you need to remove the front cover and camera gimbal from the housing:
Note: Be careful not to scratch or touch the dome bubble. The resulting marks or fingerprints may
affect the overall image quality. Keep the protective covers on the outside of the dome bubble until
the installation is complete.
1. Loosen the screws that fix the cover to the base. Use the supplied driver to loosen the screws.
Camera Package Contents 9

2. Pull the front cover off of the camera base.
3. Loosen and detach the two screws that secure the gimbal to the base.
Removing the Front Cover and Gimbal 10

4. Rotate the bottom part of the gimbal upwards after the screws are removed (A), then unhook the
gimbal from the slot at the top of the housing and pull the gimbal out (B).
Removing the Front Cover and Gimbal 11

5. Remove the RJ-45 in-box configuration cable that comes pre-installed on the camera.
Preparing the Mounting Grommets
There are 6 mounting holes in the camera housing. Each mounting hole is filled by a grommet to help protect
the mounting points from water or dust. See Overview on page1 for more information the mounting hole
locations.
1. Determine which mounting holes you will use to mount the camera.
Tip: Avigilon recommends using all 6 mounting holes to secure your camera, to ensure the
Preparing the Mounting Grommets 12

camera is mounted securely and to make the camera ligature-proof.
2. Pull the pins out of the grommets for the mounting holes that will be used.
Mounting and Aiming Video Analytics Cameras
When installing an Avigilon video analytics camera, follow the listed mounting and aiming recommendations
to maximize the camera's analytics capabilities:
lThe camera should be installed above 2.74 m (9 feet).
lThe camera should tilt downwards no more than 45 degrees.
lThe camera image should be level with the horizon line.
lThe camera should be mounted to a stable surface to minimize the physical movement of the camera
after installation.
For more details, see Designing a Site for Video Analytics. The document is available on the Avigilon website.
Inserting Cables through the Sealing Grommet
To protect the camera and components from ingress of dust or moisture, you must pull the required cables
through the sealing grommet(s) included with the camera for the cable entry holes.
Mounting and Aiming Video Analytics Cameras 13

1. Pull the tab on the grommet to open a hole for the Ethernet cable.
2. Push an Ethernet cable through the grommet by one of the following methods:
a. If the Ethernet cable is uncrimped, push the cable through the grommet.
b. If the Ethernet cable is already crimped, place the grommet piercing cap on the Ethernet
connector then push the cable through the grommet.
Ensure that the orientation of the cable and grommet matches the one shown in the image.
3. Push any other required cables through the second grommet.
Note: If you will pull multiple cables through the sealing grommet, apply silicone sealant to
seal any gaps in the grommet.
Mounting the Corner Camera Base
Perform the following steps to mount the camera base.
1. Place the base into the mounting location. Make sure that the mounting grommet pins have been
removed. For more information, see Preparing the Mounting Grommets on page12.
2. Use a pen or pencil to mark the spots that will be drilled into the mounting surface for the mounting
screws.
Mounting the Corner Camera Base 14