Avigilon 29MP-HD-PRO-C User manual

Installation Guide
Avigilon High Definition Professional IP
Camera Models:
29MP-HD-PRO-C, 29MP-HD-PRO-M, 16MP-HD-PRO-C,
16MP-HD-PRO-M, 11MP-HD-PRO-C, 11MP-HD-PRO-M,
8MP-HD-PRO-C and 8MP-HD-PRO-M
920-0002A-Rev2

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Important Safety Information
This manual provides installation and operation information and
precautions for the use of this camera. Incorrect installation could
cause an unexpected fault. Before installing this equipment read this
manual carefully. Please provide this manual to the owner of the
equipment for future use.
• Do not use near water or expose to dripping or splashing.
Do not place objects filled with liquids above the device.
• Do not expose to rain or moisture.
• For indoor use only.
If used outdoors, an approved outdoor mounting adapter
or enclosure is required. Consult with Avigilon for more
information.
• Installation must be performed by qualified personnel only,
and must conform to all local codes.
• Use only UL listed mounting bracket suitable for the
mounting surface and minimum 1.15 kg (2.5 lb) weight,
plus the weight of the attached lens.
• This product is intended to be supplied by a UL Listed
Power Unit marked “Class 2” or “LPS” or “Limited Power
The Warning symbol indicates the presence of
dangerous voltage within and outside the product
enclosure that may constitute a risk of electric shock,
serious injury or death to persons if proper precautions
are not followed.
The Caution symbol alerts the user to the presence of
hazards that may cause minor or moderate injury to
persons, damage to property or damage to the product
itself if proper precautions are not followed.
Warning — Failure to observe the following instructions
may result in severe injury or death.

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Source” with output rated 12 VDC or 24 VAC, 9 W min. or
Power over Ethernet (PoE), rated 48 VDC, 9 W min.
• Any external power supply connected to this product may
only be connected to another Avigilon product of the same
model series. External power connections must be
properly insulated.
• Do not connect directly to mains power for any reason.
• Do not install near any heat sources such as radiators,
heat registers, stoves, or other sources of heat.
• Do not subject the cables to excessive stress, heavy loads
or pinching.
• Do not open or disassemble the device. There are no user
serviceable parts.
• Refer all servicing to qualified personnel.
Servicing may be required when the device has been
damaged (such as from a liquid spill or fallen objects), has
been exposed to rain or moisture, does not operate
normally, or has been dropped.
• Do not use strong or abrasive detergents when cleaning
the device body.
• Use only accessories recommended by Avigilon.
• Avoid leaving the image sensor exposed for extended
periods of time. Always cover the image sensor with either
a lens or a dust cap.
• Do not allow dust, moisture or any other foreign debris to
enter the lens mount.
• Never touch any glass elements inside the lens mount.
• Do not point the lens directly at the sun or other extremely
bright objects or damage to the image sensor may occur.
• Use of controls or adjustments or performance of
procedures other than those specified in this document
may result in hazardous radiation exposure.
Caution — Failure to observe the following instructions
may result in injury or damage to the camera.

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Regulator Notices
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This Class A digital apparatus complies with Canadian ICES-003.
FCC Notice
This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
Changes or modifications made to this equipment not expressly
approved by Avigilon Corporation or parties authorized by Avigilon
Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please
dispose of it according to your local environmental laws and
guidelines.

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European Union:
This symbol means that according to local laws and
regulations your product should be disposed of separately
from household waste. When this product reaches its end of
life, take it to a collection point designated by local
authorities. Some collection points accept products for free.
The separate collection and recycling of your product at the
time of disposal will help conserve natural resources and
ensure that it is recycled in a manner that protects human
health and the environment.

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Other Notices
Compilation and Publication Notice
This manual has been compiled and published covering the latest
product descriptions and specifications. The contents of this manual
and the specifications of this product are subject to change without
notice. Avigilon reserves the right to make changes without notice in
the specifications and materials contained herein and shall not be
responsible for any damages (including consequential) caused by
reliance on the materials presented, including but not limited to
typographical and other errors relating to the publication.
Intellectual Property Notice
No license is granted by implication or otherwise under any industrial
design, industrial design rights, patent, patent rights, or copyrights of
Avigilon Corporation or its licensors. Trademarks and registered
trademarks are the property of their respective owners.
Portions of the software in this product are licensed under the eCos
License. Distribution of eCos requires that the eCos source code be
made available to Avigilon customers. The eCos License and eCos
source code are available to the public at http://www.avigilon.com/
ecoslicense. Avigilon reserves all rights to all software not covered
under the eCos license. This includes all portions of software that
were not distributed to Avigilon as part of the eCos operating system.

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Table of Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Required Tools and Materials . . . . . . . . . . . . . . . . . 3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Mounting the Lens . . . . . . . . . . . . . . . . . . . . 4
Mounting the Camera . . . . . . . . . . . . . . . . . 5
Connecting Power . . . . . . . . . . . . . . . . . . . . 5
Aiming and Focusing the Camera . . . . . . . . 7
Connecting to the Network Video Recorder 7
IP Address Selection . . . . . . . . . . . . . . . . . . 8
Advanced Features . . . . . . . . . . . . . . . . . . . . . . 9
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . 9
Connecting to External Devices . . . . . . . . . . . . . . 10
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Image Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Body . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 13
Limited Warranty & Technical Support . . . . 14

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Overview
Rear View
Feature Description
Connection Status
LED
Provides information about the network connection.
See the section about connecting to the network video
recorder for more information.
The Connection Status LED can be turned off for
operating in covert installations. See the Avigilon
Control Center Client User Guide for more
information.
Ethernet Port Accepts an Ethernet connection to a network. Server
communication and image data transmission occurs
over this connection. Also receives power when it is
connected to a network that provides Power over
Ethernet.
The Ethernet Port has two status lights indicating link
(left) and activity (right).
Power Connector
Block
Accepts a terminal block with either AC or DC power
connection. DC input can be either polarity. Only
required when Power over Ethernet is not available.
I/O Terminals Provides connections to external input/output devices.
See the section about connecting external devices for
more information.
Serial Number Tag Product serial number and part number label.
Ethernet Port
Connection Status LED
I/O Terminals
Power Connector Block
Serial Number Tag

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Front View
Feature Description
Lens Mount Accepts Canon®EF and EF-S lenses.
Lens Release
Button
Releases lenses that are mounted to the camera.
Camera Mounts Provides mounting points for the camera. Mounts
accept 1/4”-20 UNC bolts commonly found on
tripods and mounting brackets.
Lens Release
Button
Camera Mounts
(top and bottom)
Lens
Mount

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Installation
Required Tools and Materials
• Lens
• Mounting bracket, tripod or enclosure
• Small slotted screwdriver with 5/64” or 2 mm blade width
— for connecting power when not using Power over
Ethernet.
Package Contents
Ensure the package contains the following:
• Avigilon High Definition IP Camera
• Dust Cap
• Terminal Block
Installation Steps
Complete the following procedures to install the camera.
1. Mounting the Lens on page 4
2. Mounting the Camera on page 5
3. Connecting Power on page 5
4. Aiming and Focusing the Camera on page 7
5. Connecting to the Network Video Recorder on page 7

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Mounting the Lens
Important: Avigilon cameras require high-quality lenses to take full
advantage of their advanced imaging capabilities. To avoid poor image
quality caused by incorrect lens selection, only use lenses that are
recommended by Avigilon for use with this camera model. For a list of
lenses recommended for use with this camera model, contact your
Avigilon dealer or representative.
Canon® EF or EF-S lenses can be mounted to the camera.
To mount a lens to the camera, complete the following steps:
1. Remove the dust cap from the lens mount.
2. Locate the mount index on the lens. The mount index is a
red or white dot or square on the circumference of the
camera-end of the lens.
3. Align the mount index on the lens with the camera’s mount
index of the same color.
4. Turn the lens clockwise until it locks into place.
To detach a lens, complete the following steps:
1. While pressing the lens release button, turn the lens
counterclockwise until it stops.
2. Remove the lens from the camera.
3. Immediately mount another lens or a dust cap on the lens
mount to prevent contamination.
Caution —
• Never touch the image sensor or any glass
elements inside the lens mount except with the
recommended cleaning tools.
• Do not allow dust, moisture or any other foreign
debris to enter the lens mount.
• Avoid leaving the image sensor exposed for
extended periods of time.
• Always cover the image sensor with either a lens
or a dust cap.

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Mounting the Camera
Camera mounting points are provided on both the top and bottom of
the camera body. Use these mounting points to mount the camera on
a bracket, in an enclosure, or on a tripod. The mounting points have
¼”-20 UNC threaded holes which allow them to accept standard
photographic mounting bolts.
Consult the installation instructions provided with the bracket,
enclosure or tripod for detailed mounting instructions.
If used outdoors, a UL listed outdoor enclosure rated type 3 or better is
required.
Connecting Power
NOTE: Do not perform this procedure if Power over Ethernet (POE) is
used.
If PoE is not available, the camera needs to be powered through the
removable power connector block. Refer to the diagrams in this guide
for the location of the power connector block.
The device can be powered from 12 VDC or 24 VAC. The power
consumption information is listed in the product specifications.
To connect power to the power connector block, complete the
following steps:
1. Remove the power connector block from the device.
2. Remove the insulation from ¼” (6 mm) of the power wires.
Do not nick or damage the wires.
Warning — Only use UL listed mounting brackets suitable
for the mounting surface and can sustain a minimum 1.15 kg
(2.5 lbs) plus the weight of the attached lens.
Caution — This camera is designed for indoor use only.

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3. Insert the two power wires into the two terminals on the
power connector block. The connection can be made with
either polarity.
Use a small slotted (5/64” or 2 mm blade width)
screwdriver to loosen and tighten the terminals.
4. Attach the power connector block back into the receptacle
on the device.
When you select the wire used to provide power, be sure to select a
gauge that is heavy enough for the wiring distance. Refer to the
following table for the maximum wire length for different wire gauges.
Warning — This product is intended to be supplied by a UL
Listed Power Unit marked “Class 2” or “LPS” or “Limited
Power Source” with output rated 12 VDC or 24 VAC, 9 W
min. or PoE rated 48 VDC, 9 W min.
Table:Maximum power wire run length for different wire gauges
Wire Gauge Maximum Run Length (ft [m])
AWG mm224 VAC 12 VDC
24 0.2 131[40] 29[8]
22 0.33 214[65] 47[14]
20 0.5 342[104] 76[23]
18 0.82 545[166] 121[36]
16 1.3 857[261] 190[58]

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Aiming and Focusing the Camera
Important: Avoid aiming the camera at very bright lights or image
quality may be diminished by smearing and/or blooming.
Important: When focusing, open the iris all the way to ensure that the
scene is in focus even at the shallowest depth of field. The iris can be
opened from the Avigilon Control Center software.
• To focus and adjust the field of view (if the lens is a zoom
lens), turn the appropriate ring on the lens. See the
instructions that accompany the lens for details.
For best results, use the Avigilon Control Center software to focus the
camera. The camera lens must be set to auto focus (AF) mode to
ensure the software focus control functions correctly.
Connecting to the Network Video Recorder
Important: To avoid networking problems, only use network switches
recommended by Avigilon.
Connect the camera to the same network as the server running the
Avigilon Control Center software. An IP address is automatically
assigned to the device, and will be detected by the software. For more
information on how to configure the connection, see the software user
guide.
Caution — Do not point the lens directly at the sun or other
extremely bright objects or damage to the image sensor
could occur.

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The connection status LEDs show the progress in connecting to the
server and are described in the following table.
IP Address Selection
Once connected to a network, the camera will attempt to locate and
obtain an IP address from a DHCP server. If this fails, an IP address
will be selected using Zeroconf (APIPA).
If the IP address is set using Zeroconf, the IP address will be in the
169.254.* subnet. A static IP address can be set from the Avigilon
Control Center software, consult the software user guide for details.
Table:Connection Status LED States
Connection
State
Connection
Status LED Description
No Link Off Not physically connected to any
network device
Obtaining IP
Address
One short
flash every
second
Attempting to obtain an IP address
Connecting to
a server
Two short
flashes every
second
An IP address has been obtained
and is attempting to connect to the
server
Upgrading
Firmware
Two short
flashes and
one long flash
every second
Updating the firmware
Connected On Connected to the server

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Advanced Features
Upgrading the Firmware
The firmware can be field-upgraded through the Avigilon Control
Center software. Consult the software user guide for details on how
firmware upgrades are performed.
It is possible for the firmware to become corrupted during an upgrade
— for example, if power is lost during the upgrade process. If this
occurs, the camera can be reverted to run from bootstrap firmware.
Once reverted, it can be upgraded as usual.
Figure: Firmware revert microswitch location.
1. Disconnect power from the camera.
2. Using a straightened paperclip or similar tool, gently press
and hold the firmware revert microswitch.
3. While continuing to hold the microswitch, power the
device. Release the microswitch after three seconds.
Warning — Only revert to bootstrap firmware if the device is
unable to start up due to corrupted firmware.
Caution — Do not apply excessive force. Inserting the tool
too far will damage the device.
Firmware Revert Button

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Connecting to External Devices
External devices are connected through the I/O terminal. The pinout
for the I/O terminal is shown in the following table and diagram.
Consult the software user guide for details on how to configure the
external devices.
Figure: External I/O terminal schematics and example application.
Table:External I/O Terminals
Pin Function Description
1 GND Ground for RS-485 interface.
2 RS-485 RX/TX+ Half-duplex RS-485 interface for controlling
external equipment
3 RS-485 RX/TX-
4 Input (-)/Output A Shared pin for Input and Output.
5 Input (+) The input uses a photocoupler and is
electrically isolated from the internal circuitry.
The input voltage should not exceed 12 V.
6 Output B The output uses a photocoupler and is
electrically isolated from the internal circuitry.
The output terminal (A and B) connections can
be made with either polarity. The output can
drive a maximum load of 50 V and 120 mA.
RS-485
1
2
3
4
5
6
24V
3V
+
+
-
-
External Device
Relay
Switch
Camera

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Cleaning
Image Sensor
The image sensor is protected from contamination by protective glass.
However, the protective glass can be contaminated by dust and other
debris.
To clean the protective glass, perform the following steps:
1. Remove the lens or dust cap.
2. Using a photographic-grade bulb-type blower
(commercially available), blow away any dust or foreign
debris from the protective glass inside the lens mount.
3. Immediately replace the lens or dust cap.
If the protective glass is still not clean, obtain an image sensor
cleaning swab and solution. Follow the cleaning instructions provided
by the manufacturer.
Avigilon recommends using the Type 2 Sensor Swab™ and Eclipse®
cleaning solution made by Photographic Solutions, Inc. For a
worldwide list of dealers, visit the Photographic Solutions, Inc. website
at www.photosol.com.
Caution —
• Never touch the image sensor or any glass
elements inside the lens mount except with the
recommended cleaning tools.
• Do not allow dust, moisture or any other foreign
debris to enter the lens mount.
• Avoid leaving the image sensor exposed for
extended periods of time.
• Always cover the image sensor with either a lens
or a dust cap.

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Body
Use a dry or lightly dampened cloth to clean the camera body.
Caution — Do not use strong or abrasive detergents when
cleaning the camera body.