Axel AX3000 80WMS User manual

AXEL Platine Terminal
AX3000 Models 80WMS
USER'S MANUAL
February 2015 - Ref.: AX3E/1236-WMS-2

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The information related to firmware 1236d in this document is subject to change
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TABLE OF CONTENT
INTRODUCTION .................................................................................................1
1 - INTRODUCTION TO THE AX3000................................................................3
1.1 -ULTRA THIN CLIENT TECHNOLOGY.....................................................4
No Operating System....................................................................................4
No Embedded Applications...........................................................................4
No Local Management..................................................................................5
1.2 -DESIGNED FOR MULTIPOINT................................................................5
2 - INITIAL POWER-ON......................................................................................7
2.1 -MULTIPOINT SET-UP..............................................................................8
2.2 -AUTO-CONFIGURATION........................................................................9
2.2.1 - Stage 1: Checking the Network.......................................................10
2.2.2 - Stage 2: Sending DHCP requests...................................................10
2.2.3 - Stage 3: Sending requests to AxRM................................................10
a) Determining the TCP port ...................................................................11
b) Determining IP address ......................................................................11
2.2.4 - Stage 4: Receiving the firmware download .....................................12
2.2.5 - Stage 5: Receiving the configuration file .........................................12
3 - INTERACTIVE SET-UP................................................................................15
3.1 -SETTING NETWORK ENVIRONMENT.................................................17
3.1.1 - General Parameters ........................................................................18
a) The Terminal Name............................................................................18
b) The Terminal Comment......................................................................18
3.1.2 - Ethernet Interface............................................................................19
a) Static or Dynamic IP Address .............................................................20
b) DNS Protocol ......................................................................................21
c) Router Management ...........................................................................22
3.1.3 - Server Management........................................................................23
3.1.4 - SSL Security....................................................................................24
3.2 -GENERAL SETTINGS............................................................................25
3.2.1 - The Keyboard and the Mouse .........................................................26
3.2.2 - The Screen......................................................................................27
a) Graphical Environment........................................................................27
b) Screen Saver ......................................................................................28
c) Touch Screen......................................................................................28

3.2.3 - Local Desktop..................................................................................30
a) Theme.................................................................................................30
b) TaskBar...............................................................................................31
3.2.4 - Audio................................................................................................31
a) Audio Device.......................................................................................31
b) Sound Alerts........................................................................................32
3.2.5 - Global RDP......................................................................................32
a) USB Port Redirection..........................................................................32
b) Keyboard Nationality...........................................................................34
3.2.6 - Time Settings...................................................................................34
a) Internal Clock ......................................................................................35
b) Time Redirection.................................................................................35
c) Automatic Reboot................................................................................36
3.2.7 - Terminal Remote Control.................................................................37
a) Remote Control...................................................................................37
b) Telnet Set-Up......................................................................................37
3.2.8 - Password.........................................................................................38
a) Setting the Password ..........................................................................38
b) Entering Set-Up...................................................................................38
3.3-THE MULTIPOINT SESSION.................................................................39
3.3.1 - Connection Properties .....................................................................40
3.3.2 - Authentication..................................................................................41
3.3.3 - Display Parameters .........................................................................42
3.3.4 - Additional Parameters......................................................................42
3.3.5 - Redirected Resources .....................................................................43
a) Declaring a Redirected Printer............................................................44
b) Declaring a Redirected COM/LPT Port...............................................46
c) Redirecting Resources within the RDP session..................................47
3.3.6 - Performance ....................................................................................49
3.4 -USB MANAGEMENT..............................................................................51
3.4.1 - Specifications...................................................................................51
3.4.2 - Connecting a USB Keyboard...........................................................52
3.4.3 - Connecting a USB Barcode Reader................................................52
3.4.4 - Connecting a Mouse........................................................................52
3.4.5 - Connecting a HUB...........................................................................52
3.4.6 - Connecting a Printer........................................................................52
a) Logical Port Attachment......................................................................52
b) Releasing a Logical Port .....................................................................53
3.4.7 - Connecting a USB-RS232 Adaptor..................................................54
a) Overview .............................................................................................54
b) Configuration.......................................................................................55
3.4.8 - Connecting a Mass Storage Device ................................................55

3.4.9 - Connecting a USB Audio Device.....................................................56
3.4.10 - Connecting a Touch Screen..........................................................57
3.4.11 - Listing Connected USB Devices....................................................57
3.5 -PRINTER MANAGEMENT .....................................................................57
3.5.1 - Setting Up the Printer Port...............................................................57
a) Setting USB Logical Ports...................................................................57
b) Setting Network Printers .....................................................................58
3.5.2 - RDP redirection ...............................................................................58
3.5.3 - LPD Service.....................................................................................60
a) Setting-Up the Terminal......................................................................60
b) Setting-Up the MultiPoint Server.........................................................60
3.5.4 - 'rtty' Service .....................................................................................61
a) Setting-up the Terminal.......................................................................61
b) Setting-Up the MultiPoint Server.........................................................61
3.6 -OTHER FUNCTIONS.............................................................................62
3.6.1 - Tuning..............................................................................................62
3.6.2 - Auto-Configuration...........................................................................62
3.6.3 - Factory Settings...............................................................................63
3.6.4 - Local Store.......................................................................................63
4 - USING THE AX3000.....................................................................................65
4.1 -SWITCHING ON THE AX3000...............................................................66
4.2 -LOCAL DESKTOP..................................................................................66
4.2.1 - 'XP Style' Taskbar............................................................................67
4.2.2 –'Classical' Taskbar..........................................................................68
4.3 –MULTIPOINT SESSION........................................................................69
4.3.1 - Creating a Session ..........................................................................69
4.3.2 - Authenticating..................................................................................70
4.3.3 - Checking the SSL Certificate...........................................................70
4.3.4 - Closing the Session.........................................................................71
4.3.5 - USB Port Redirection.......................................................................71
4.4 -SPECIAL FEATURES.............................................................................72
4.4.1 - Getting Session Information ............................................................72
4.4.2 - Locking the Screen..........................................................................73
4.4.3 - USB Port Redirection Function........................................................74
4.5 -REBOOTING OR TURNING OFF THE AX3000.....................................75
4.6 -AX3000 HOT-KEYS................................................................................76
5 - ADMINISTRATION.......................................................................................77
5.1 -LOCAL ADMINISTRATION ....................................................................78
5.1.1 - Handling a Configuration File with a Memstick................................78
a) Obtaining and Storing the Configuration File......................................78

b) Send a Configuration File to the Terminal...........................................79
5.1.2 - Updating the Firmware.....................................................................80
a) From a MemStick................................................................................80
b) With bootp/tftp Protocols.....................................................................81
5.1.3 - The Ping Command.........................................................................81
5.1.4 - Connection Management.................................................................81
a) Global Connection List........................................................................82
b) "TCP Server" and "TCP Client" Connection Information.....................83
5.1.5 - Ethernet Interface Management ......................................................85
a) State....................................................................................................85
b) DHCP/DNS..........................................................................................86
c) Statistic................................................................................................87
5.1.6 - USB Statistics..................................................................................88
5.2 -REMOTE ADMINISTRATION.................................................................89
5.2.1 - AxRM: The Axel Management Software..........................................89
5.2.2 - VNC Remote Control.......................................................................90
5.2.3 - Interactive Telnet Set-Up.................................................................90
5.2.4 - Batch Remote Set-Up......................................................................91
a) Header.................................................................................................92
b) Substitution Commands......................................................................92
b) End of File...........................................................................................93
APPENDIX.........................................................................................................95
A.1 -USING THE INTERACTIVE SET-UP.....................................................96
A.1.1 - Entering the Set-Up.........................................................................96
A.1.2 - Navigation........................................................................................96
a) The Horizontal General Menu.............................................................97
b) Vertical Menus.....................................................................................97
c) Dialog Boxes .......................................................................................98
A.1.3 - Enter Data .......................................................................................98
A.1.4 - Special Notation ..............................................................................99
A.1.5 - Exiting the set-up.............................................................................99
A.2 -NETWORK OVERVIEW ........................................................................99
A.2.1 - Ethernet Addresses.........................................................................99
A.2.2 - IP Address.....................................................................................100
A.2.3 - Router............................................................................................100
A.3 -THE DHCP PROTOCOL......................................................................103
A.3.1 - Overview .......................................................................................104
A.3.2 - Setting-Up the AX3000..................................................................104
A.3.3 - Using the AX3000..........................................................................104
A.3.4 - Errors.............................................................................................105
a) Boot Time Failure..............................................................................105

b) Re-negotiation Failure.......................................................................105
A.4 -THE DNS PROTOCOL.........................................................................106
A.4.1 - Overview .......................................................................................106
A.4.2 - Resolving a Name.........................................................................107
a) Resolution Strategy...........................................................................107
b) Resolution Method............................................................................108
c) Messages Displayed on the AX3000 Screen....................................110
A.4.3 - Publishing the Terminal Name ......................................................111
a) By the DHCP Server.........................................................................111
b) By the terminal..................................................................................111
A.5 -SETTING-UP AXEL DHCP OPTIONS .................................................112
A.5.1 - Overview .......................................................................................113
A.5.2 - Adding an Axel option with the Microsoft DHCP Server................113
A.5.3 - 'axrmserv' option: auto-configuration.............................................114
A.6 -GOING FURTHER... ............................................................................115
A.6.1 - Reload Factory Settings................................................................115
A.6.2 - General Level: Advanced Parameters ..........................................116
a) Network Menu...................................................................................116
b) Keyboard/Screen Menu ....................................................................117
c Mass Storage Devices Menu..............................................................117
A.6.3 - Session Level: Enhanced Parameters..........................................118
a) The 'TCP port' Parameter.................................................................119
b) The 'mss' and 'Window' Parameters.................................................119
c) The 'Time to Live' Parameter............................................................119
d) The 'TCP port Assignment' Parameter .............................................119
e) The 'Nagle's Algorithm' Parameter ...................................................120
f) The 'Keepalive' Parameter.................................................................120
g) 'Additional Time-Out for Reconnection (sec)' Parameter..................121
A.6.4 - Setting the IP Address by a PING Command ...............................121
A.6.5 - RDP Sessions: Microsoft Keyboard Codes...................................122
A.7 -HARDWARE AND FIRMWARE INFORMATION.................................124
A.7.1 - Hardware Information....................................................................124
A.7.2 - Firmware Information ....................................................................125

Introduction
AX3000 Model 80WMS - User's Manual 1
INTRODUCTION

Introduction
2 AX3000 Model 80WMS - User's Manual
This manual provides details on terminal operation, maintenance and set-up.
The manual is organized into the following chapters and appendices:
Chapter 1: Introduction to the AX3000
Chapter 2: First Boot Time
Chapter 3: Interactive set-up
Chapter 4: Using the AX3000
Chapter 5: Remote Administration
Appendices:
The following appendices give more detailed information:
A.1 - Using the AX3000 interactive set-up
A.2 - Network overview (Ethernet address, IP address and routers)
A.3 - DHCP protocol
A.4 - DNS protocol
A.5 - Axel DHCP Option
A.6 - Going further...
A.7 - Hardware and firmware information

Introduction to the AX3000
AX3000 Model 80WMS - User's Manual 3
- 1 -
INTRODUCTION TO THE AX3000

Introduction to the AX3000
4 AX3000 Model 80WMS - User's Manual
This chapter introduces the main features of AXEL Thin Clients.
1.1 - ULTRA THIN CLIENT TECHNOLOGY
The main benefits of "Ultra Thin Client" technology are:
No Operating System
The innovative Ultra Thin Client technology from Axel uses ALL the hardware
resources for specific thin-client functions and not simply to host an operating
system. These functions are:
• Screen refresh/resolution performance
• High robustness and availability
• No memory fragmentation
• Totally virus proof
• Instant boot
No Embedded Applications
Embedded applications in a terminal are a source of problems, consider the
following:
•Application of regular security upgrades and patches
•Support and tracking of successive versions of applications
•After an upgrade more memory may be required to run new version
•Integrity of functionality: ie two ‘identical’ terminals may behave very
differently depending on installed applications and their versions.

Introduction to the AX3000
AX3000 Model 80WMS - User's Manual 5
No Local Management
By not having an operating system the set up is massively simplified.
• No file system or registry,
• No management of user accounts,
•New parameter settings are effective immediately (i.e. no need for
reboot),
•No backup or restore file issues (in the event of reversing a failed
software upgrade).
Despite its advanced technology the Axel terminal is managed like a traditional
terminal. The set-up is designed to be equally accessible from the terminal or
remotely over the network (by telnet or VNC).
1.2 - DESIGNED FOR MULTIPOINT
The AX3000 model 80WMS had been designed to be used with a MultiPoint
Server. A unique quick configuration mode allows the thin client to install itself
with no human interaction required at all!
Settings can be manually customized either from the terminal or remotely.

Initial Power-On
AX3000 Model 80WMS - User's Manual 7
- 2 -
INITIAL POWER-ON

Initial Power-On
8 AX3000 Model 80WMS - User's Manual
This chapter describes the 'MultiPoint Set-Up' feature and the 'Auto-
Configuration' service.
When the terminal is switched on up for the very first time two configuration
methods are available:
- MultiPoint Set-Up: a unique dialog box allows the terminal to be set-up in
few seconds for typical use.
-Auto-Configuration: used in conjunction with AxRM, this function allows
the terminal to automatically receive new firmware and/or a configuration.
At any time pressing <Ctrl><Alt><Esc> will enter MultiPoint Set-Up. Pressing a
second time <Ctrl><Alt><Esc> will enter Terminal Set-Up.
2.1 - MULTIPOINT SET-UP
The 'MultiPoint' set-up is a unique Axel feature. This allows the Axel thin client to
be configured by selecting the name of the MultiPoint server from a list. For
example:
Note 1: To build this list, an IP address (given by a DHCP server) is needed.

Initial Power-On
AX3000 Model 80WMS - User's Manual 9
Note 2: this list contains MultiPoint server names who responded in less than 3
seconds to multicast requests sent on UDP port 3702. An empty list may
indicate no server is installed on the same subnet as the thin client or requests
are blocked by a firewall.
The [Refresh] button allows the list to be built again. The delay to collect data is
now 5 seconds.
The [Enter New Server] button allows the server name (or IP address) to be
manually entered.
Confirming this box configures the thin client with a dynamic IP address
(obtained by DHCP) and an RDP session with a high user experience (32bpp,
audio, theme...).
Note: to enter the full interactive set-up (see Chapter 3) press
<Ctrl><Alt><Esc> instead of confirming this dialog box.
2.2 - AUTO-CONFIGURATION
The Auto-Configuration feature allows a brand new ‘out of the box’ terminal to
be sent a specific firmware and/or configuration file without any human
intervention. There are also options to specify various terminal specific
parameters, for example an IP address and terminal name etc.
For more information on AxRM’s activity in the auto-configuration process, see
the manual "Axel Remote Management - Version 3", available from
www.axel.com.
The auto-configuration process:
- Is automatically initiated when power is applied to a brand new terminal or
if the terminal is reset to factory defaults - see A.10.1 appendix.
- may be started at each boot time. For more information see Chapter
3.6.2.
The stages are:
- Checking the network (link),

Initial Power-On
10 AX3000 Model 80WMS - User's Manual
- DHCP request sent to obtain a terminal IP address and other parameters
(optional),
- Terminal contacts the AxRM server,
- Firmware file sent (if required), followed by a reboot,
- Configuration file sent, followed by a reboot.
(Total process takes less than two minutes)
2.2.1 - Stage 1: Checking the Network
When the terminal is powered up the network connection is tested. The terminal
displays ‘Checking Network Link’. If a network connection is detected, a
message ' Auto-Conf' is shown. The terminal passes to stage 2.
Auto-conf.
2.2.2 - Stage 2: Sending DHCP requests
To obtain an IP address (and possibly of other parameters) a DHCP request is
sent. If a DHCP server is available its IP address is shown in the status line:
Auto-conf. / DHCP: aaa.bbb.ccc.ddd /
The terminal passes to stage 3
2.2.3 - Stage 3: Sending requests to AxRM
After obtaining an IP address via DHCP negotiation the terminal must start
communicating with the AxRM server.
This presents a challenge because the terminal must determine both the IP
address and the TCP port of the AxRM server.
The recommended way is to configure the DHCP server to send this information
in addition to the AX3000 IP address. This information (IP address and port) can
easily be entered into the DHCP server by using the vendor ID fields. "Axel
DHCP option".
For more information about "Axel DHCP option" please consult the Appendix
A.6.

Initial Power-On
AX3000 Model 80WMS - User's Manual 11
a) Determining the TCP port
If DHCP sends a port number this is used.
If no value is received a default value of port 80 is used.
b) Determining IP address
Method 1:
If the IP address or DNS name is given by the DHCP server (through Axel
DHCP option) then this is the information the terminal uses to locate the
AxRM server.
Method 2:
If DHCP does not supply these values the terminal will try to resolve a
‘hardwired’ DNS name "axrmserv".
If the name is resolved the terminal can find the AxRM server. The name
axrmserv must be configured within DNS to resolve to the IP address of
the AxRM PC. A DNS alias can be used to allow the AxRM PC to have
two names, i.e. its original name AND axrmserv.
Method 3:
If "axrmserv" cannot be resolved, as a final attempt the terminal assumes
AxRM resides on the same PC as the DHCP server.
Method 4:
Only used when the location (IP address or name) and the TCP port of
the AxRM machine are specified within the AX3000 Set-Up. See Chapter
3.6.2. (This is not viable for setting up brand new terminals, as required
AxrM PC data to be already entered in the terminal setup)
The IP address of the AxRM server and the location method used is shown on
the status line:
Auto-Conf. / DHCP: aaa.bbb.ccc.ddd / AxRM (1): www.xxx.yyy.zzz:nnnn.......
The terminal sends an 'auto-configuration' request to AxRM every 5 seconds. If
no response is received after 10 attempts the terminal starts the mechanism
again, i.e. from stage 1.

Initial Power-On
12 AX3000 Model 80WMS - User's Manual
This loop stops when either AxRM responds or if a user presses any key on the
keyboard, causing the normal interactive quick setup to run.
2.2.4 - Stage 4: Receiving the firmware download
A dialog box on the terminal screen provides the status. From this stage the
mechanism cannot be aborted.
Note that firmware downloading may not have been specified by AxRM, in which
case the procedure passes directly to stage 5.
The dialog box is as shown:
After having received the firmware the terminal reboots automatically and re-
runs stages 1, 2 and 3 before passing on to stage 5.
2.2.5 - Stage 5: Receiving the configuration file
This is the dialog box shown when receiving the configuration file: