Residential phone user guide Residential phone user guide
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PHONE SERVICES
Long-distance calls
Phone service does not allow other long distance provider than Câble Axion.
As a residential phone customer, you can combine our long-distance call services
with your local Câble Axion service. Our service allows you to make calls in Québec,
Canada, and around the world.
Overseas calls
You can make overseas calls from your phone line. You will find access codes and
rates at axion.ca. You can also contact our customer service to get this information.
Dialing of overseas calls
Dial 011 + country code + city code + number (e.g.: 011 + 33 + 514-555-3358).
Check your long-distance calls
Thanks to our extranet, customers can view their long-distance calls.
To activate your access, you can contact a technical support agent who will provide
you with a username and password.
To access the extranet, enter extranet.axion.ca in your Internet navigator.
Type the username you were provided with in the User field and your password in
the Password field. Then click on IDENTIFICATION to open a session. Once con-
nected, click on the Phone tab and then on the Long-distance sub-tab.
If you have a single phone number, the monthly call history will be displayed. If you
have several phone numbers, you must first select the phone number for which you
want to check calls.
On the monthly history, you only have to click on the +sign in the Details column
to get the list of communications for the selected month. You will have the detail of
each call: destination, date, hour and duration. Note that no cost will be displayed. If
your calls are billed per use or if you exceed the number of minutes included in your
package, charges will appear directly on your invoice.
To close call details, simply click on the Xin the navigator window. Once you are
