Bang & Olufsen Beoplay H9i Installation guide

FAQ
Summary
What is the battery life of Beoplay H9i?
Question
What is the battery life of Beoplay H9i?
Answer
If you play music at a moderate volume, the battery in your Beoplay H9i can support up to 18
hours of playback.
In general, battery life depends on volume, music intensity, and equalizer settings. This means
that the battery drains faster at a higher volume when playing higher intensity music like rock or
heavy metal.
Summary
My Beoplay H9i is not working properly, what should I do?
Question
My Beoplay H9i is not working properly, what should I do?
Answer
If you are wearing the headphones, remove them from your head and put them on again
after 2 seconds.
Remove the headphones, turn them off, and turn on again. Put on the headphones and
check whether they work properly now.
Alternatively restore to factory settings or remove the battery shortly
Summary
My Beoplay H9i remains on while the switch is in off position, what can I do ?
Question
My Beoplay H9i remains on while the switch is in off position, what can I do ?
Answer
There are 2 ways to power off your Beoplay H9i.
* Move switch to ON position and then move it to OFF position.
* Remove the battery from the battery compartment and re-insert it by following these
steps:
1. Turn the left earphone cap counter-clockwise to open the battery compartment.
2. Remove the metal cover. If needed, press down on the cover’s edge to release it. This

is most effective if the edge is pressed close to the microphone.
3. Remove the battery by pressing the button at the bottom of the compartment.
4. Re-insert the battery with the marker pointing upward. To close the cap, align the
mark inside the headphones with the mark on the cap and turn clockwise to lock it.
5. Restart your Beoplay H9i and check whether the problem is solved.
Summary
What do the indicator light colors mean?
Question
What do the indicator light colors mean?
Answer
Beoplay H8i
Beoplay H9i & H9 (3rd Gen)

White
Product is switched on, ANC is on
Green
Battery is fully charged
Orange
Battery is charging
Red (solid) with sound prompt
Battery is low
(remaining play time approximately 30 minutes)
Red (flashing) with sound prompt
Battery is very low
(remaining play time approximately 10 minutes)
Red (solid 5 seconds and then off)
Bluetooth pairing unsuccessful
Blue (flashing)
Bluetooth pairing mode
White (solid 5 seconds and then off)
Paired with Bluetooth device
Orange
Transparency is turn on
Summary
Why doesn’t the automatic play/pause function work properly?
Question
Why doesn't the automatic play/pause function work properly?
Answer
Some of the App do not support the automatic play/pause on the Beoplay H8i/H9i. Use
the touchpad on H9i or the middle button on H8i to control the play/pause function.
The way you wear the headphone (see below) will also affect the functionality of the
automatic play/pause. For example, playback will not resume if we put it on with ear

expose outside of earcup, with hair blocking the earcup or hang the headphone on our
neck.
For Beoplay H9i : To disable the automatic play/pause function, move the switch to the
top position and hold for 2 seconds until the indicator light flashes blue. Then, double tap
the center of touchpad on the right headphone and the indicator light will turn red. To re-
enable, repeat the same steps until the indicator light turns green.
For Beoplay H8i : To disable the automatic play/pause function, press and hold the
middle button on the right headphone for 5 seconds until the indicator light flashes blue
and then double press the middle button. The indicator light will turn red. To re-enable,
repeat the same steps until the indicator light turns green.
Summary
How do I update to latest software?
Question
How do I update to latest software?
Answer
To enjoy the latest features, it is advisable that you always install the latest software version. You
can update it via the Bang & Olufsen app. Go to Product information and click “Product Settings
-> Software -> Update Software”.

Summary
What is the Bluetooth range?
Question
What is the Bluetooth range?
Answer
Your Beoplay H4/H8i/H9i/H9 3rd Gen have a Bluetooth range of up to 10 meters (in line of
sight). However, Bluetooth connectivity might be affected by other active Bluetooth devices in
the nearby area (e.g., mouse, keyboard, mobile phone, laptops or 2.4 GHz routers). Try to keep
the headphones away from other active devices.
Summary
How do I exchange the battery?
Question
How do I exchange the battery?
Answer
Turn the left earphone cap anti-clockwise to open the battery compartment. Remove the battery
by pressing the button at the bottom of the compartment. Insert the new battery with the marker
pointing upward.
To close the cap, align the mark inside the headphones with the mark on the cap and turn
clockwise to lock it.