Bauhn HE210355 User manual
USER GUIDE HE210355
06/22
IN THE BOX
1. 1 x True Wireless Earbuds
2. 1 x Wireless Charging Case
3. 3 x Eartips (L / M / S)
4. 1 x USB-C Charging Cable
5. 1 x User Guide*
6. 1 x Warranty Certicate*
*Not pictured
SAFETY WARNINGS
• Only use attachments/accessories specied by the manufacturer
• To avoid accidental ingestion, keep the earbuds away from children and pets
• The earbuds contain a lithium-ion battery, and may be hazardous if swallowed
• If ingested, seek immediate medical attention
• When not in use, store the earbuds in the charging case with the lid closed, and keep out of reach of children and
pets
• Do NOT use the earbuds at a high volume for any extended period
• To avoid hearing damage, use your earbuds at a comfortable, moderate volume level
• Turn the volume down on your device before placing the earbuds in/on your ears, then turn the volume up gradually
until you reach a comfortable listening level
• Use caution and follow applicable laws regarding mobile phone and headphone use if using the earbuds for phone
calls while driving
• Some jurisdictions impose specic limitations, such as single earpiece conguration, on the use of such products
while driving
• DON’T use the earbuds for any other purpose while driving
• Focus on your safety and that of others if you use the earbuds while engaging in any activity requiring your attention,
e.g., while riding a bicycle or walking in or near trac, a construction site or railroad and follow applicable laws
regarding headphone use, etc.
• Remove the earbuds or adjust your volume to ensure you can hear surrounding sounds, including alarms and
warning signals
• Do NOT allow children to use the earbuds
• Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports,
e.g., swimming, water-skiing, surng, etc
• To reduce the risk of injury, close supervision is necessary when the charging case is used near children
• Do not expose charging case to water, rain, liquids or snow
• Do not use the charging case in excess of its output rating
• Do not use a charging case that is damaged or modied. Damaged or modied batteries may exhibit unpredictable
behaviour resulting in re, explosion or risk of injury to persons
• Do not disassemble the charging case. Incorrect reassembly may result in risk of re or injury to persons
• Do not open, crush, or expose a charging case to re, or excessive temperature. Exposure to re or temperature
above 45°C may cause explosion
• Have servicing performed by a qualied repair person using only identical replacement parts
• Do NOT make unauthorized alterations to this product
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., RCM)
• Wipe o sweat from the earbuds and the charging case before charging
• This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device
• Excessive sound pressure from earphones and headphone can cause hearing loss
• Attention should be drawn to the environmental aspects of battery disposal
• Use only with charger base provided with the earbuds
• Use of apparatus in moderate climates
• This product shall not be connected to power supply source exceeding PS1. 5V d.c. 15W.
CAUTION: Risk of explosion:
• If the battery is replaced by an incorrect type.
• If the battery is subjected to high or low extreme temperatures that a battery can be subjected to during use, storage
or transportation.
• If the battery is subjected to low air pressure at high altitude.
• Replacement of a battery with an incorrect type that can defeat a safeguard (for example, in the case of some lithium
battery types).
• Disposal of a battery into re or a hot oven, or mechanically crushing or cutting of a battery, that can result in an
explosion.
• Leaving a battery in an extremely high temperature surrounding environment that can result in an explosion or the
leakage of ammable liquid or gas.
• A battery subjected to extremely low air pressure that may result in an explosion or the leakage of ammable liquid
or gas.
FUNCTIONS
1. Smart Touch Control
2. Eartips
3. Earbud Charging Point
4. Charging Case LED
5. Charging Case Charging Port
6. Charging Case Button
7. Rating Label
1
2
3
4
CHARGING (CASE)
The charging case can be charged using the included USB-C cable:
1. Connect the USB-C end of the cable to the outlet on the
charging case. Connect the USB-A end of the cable to any
USB power outlet
WIRELESS CHARGING (CASE)
1. Place your charging case onto a compatible wireless charging
device, charging will begin automatically and the battery level
LED indicator lights up to indicate charging.
2. When the light on the charging case turns o, it is fully
charged.
CHARGING (EARBUDS)
1. Place the earbuds into the charging case. The rst and fourth
lights on the charging case will illuminate for 1 second to
indicating the two buds are charging.
1
4
5
6
2
7
3
USER GUIDE HE210355
06/22
IN THE BOX
1. 1 x True Wireless Earbuds
2. 1 x Wireless Charging Case
3. 3 x Eartips (L / M / S)
4. 1 x USB-C Charging Cable
5. 1 x User Guide*
6. 1 x Warranty Certicate*
*Not pictured
SAFETY WARNINGS
• Only use attachments/accessories specied by the manufacturer
• To avoid accidental ingestion, keep the earbuds away from children and pets
• The earbuds contain a lithium-ion battery, and may be hazardous if swallowed
• If ingested, seek immediate medical attention
• When not in use, store the earbuds in the charging case with the lid closed, and keep out of reach of children and
pets
• Do NOT use the earbuds at a high volume for any extended period
• To avoid hearing damage, use your earbuds at a comfortable, moderate volume level
• Turn the volume down on your device before placing the earbuds in/on your ears, then turn the volume up gradually
until you reach a comfortable listening level
• Use caution and follow applicable laws regarding mobile phone and headphone use if using the earbuds for phone
calls while driving
• Some jurisdictions impose specic limitations, such as single earpiece conguration, on the use of such products
while driving
• DON’T use the earbuds for any other purpose while driving
• Focus on your safety and that of others if you use the earbuds while engaging in any activity requiring your attention,
e.g., while riding a bicycle or walking in or near trac, a construction site or railroad and follow applicable laws
regarding headphone use, etc.
• Remove the earbuds or adjust your volume to ensure you can hear surrounding sounds, including alarms and
warning signals
• Do NOT allow children to use the earbuds
• Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports,
e.g., swimming, water-skiing, surng, etc
• To reduce the risk of injury, close supervision is necessary when the charging case is used near children
• Do not expose charging case to water, rain, liquids or snow
• Do not use the charging case in excess of its output rating
• Do not use a charging case that is damaged or modied. Damaged or modied batteries may exhibit unpredictable
behaviour resulting in re, explosion or risk of injury to persons
• Do not disassemble the charging case. Incorrect reassembly may result in risk of re or injury to persons
• Do not open, crush, or expose a charging case to re, or excessive temperature. Exposure to re or temperature
above 45°C may cause explosion
• Have servicing performed by a qualied repair person using only identical replacement parts
• Do NOT make unauthorized alterations to this product
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., RCM)
• Wipe o sweat from the earbuds and the charging case before charging
• This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device
• Excessive sound pressure from earphones and headphone can cause hearing loss
• Attention should be drawn to the environmental aspects of battery disposal
• Use only with charger base provided with the earbuds
• Use of apparatus in moderate climates
• This product shall not be connected to power supply source exceeding PS1. 5V d.c. 15W.
CAUTION: Risk of explosion:
• If the battery is replaced by an incorrect type.
• If the battery is subjected to high or low extreme temperatures that a battery can be subjected to during use, storage
or transportation.
• If the battery is subjected to low air pressure at high altitude.
• Replacement of a battery with an incorrect type that can defeat a safeguard (for example, in the case of some lithium
battery types).
• Disposal of a battery into re or a hot oven, or mechanically crushing or cutting of a battery, that can result in an
explosion.
• Leaving a battery in an extremely high temperature surrounding environment that can result in an explosion or the
leakage of ammable liquid or gas.
• A battery subjected to extremely low air pressure that may result in an explosion or the leakage of ammable liquid
or gas.
FUNCTIONS
1. Smart Touch Control
2. Eartips
3. Earbud Charging Point
4. Charging Case LED
5. Charging Case Charging Port
6. Charging Case Button
7. Rating Label
1
2
3
4
CHARGING (CASE)
The charging case can be charged using the included USB-C cable:
1. Connect the USB-C end of the cable to the outlet on the
charging case. Connect the USB-A end of the cable to any
USB power outlet
WIRELESS CHARGING (CASE)
1. Place your charging case onto a compatible wireless charging
device, charging will begin automatically and the battery level
LED indicator lights up to indicate charging.
2. When the light on the charging case turns o, it is fully
charged.
CHARGING (EARBUDS)
1. Place the earbuds into the charging case. The rst and fourth
lights on the charging case will illuminate for 1 second to
indicating the two buds are charging.
1
4
5
6
2
7
3
USER GUIDE HE210355
06/22
IN THE BOX
1. 1 x True Wireless Earbuds
2. 1 x Wireless Charging Case
3. 3 x Eartips (L / M / S)
4. 1 x USB-C Charging Cable
5. 1 x User Guide*
6. 1 x Warranty Certicate*
*Not pictured
SAFETY WARNINGS
• Only use attachments/accessories specied by the manufacturer
• To avoid accidental ingestion, keep the earbuds away from children and pets
• The earbuds contain a lithium-ion battery, and may be hazardous if swallowed
• If ingested, seek immediate medical attention
• When not in use, store the earbuds in the charging case with the lid closed, and keep out of reach of children and
pets
• Do NOT use the earbuds at a high volume for any extended period
• To avoid hearing damage, use your earbuds at a comfortable, moderate volume level
• Turn the volume down on your device before placing the earbuds in/on your ears, then turn the volume up gradually
until you reach a comfortable listening level
• Use caution and follow applicable laws regarding mobile phone and headphone use if using the earbuds for phone
calls while driving
• Some jurisdictions impose specic limitations, such as single earpiece conguration, on the use of such products
while driving
• DON’T use the earbuds for any other purpose while driving
• Focus on your safety and that of others if you use the earbuds while engaging in any activity requiring your attention,
e.g., while riding a bicycle or walking in or near trac, a construction site or railroad and follow applicable laws
regarding headphone use, etc.
• Remove the earbuds or adjust your volume to ensure you can hear surrounding sounds, including alarms and
warning signals
• Do NOT allow children to use the earbuds
• Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports,
e.g., swimming, water-skiing, surng, etc
• To reduce the risk of injury, close supervision is necessary when the charging case is used near children
• Do not expose charging case to water, rain, liquids or snow
• Do not use the charging case in excess of its output rating
• Do not use a charging case that is damaged or modied. Damaged or modied batteries may exhibit unpredictable
behaviour resulting in re, explosion or risk of injury to persons
• Do not disassemble the charging case. Incorrect reassembly may result in risk of re or injury to persons
• Do not open, crush, or expose a charging case to re, or excessive temperature. Exposure to re or temperature
above 45°C may cause explosion
• Have servicing performed by a qualied repair person using only identical replacement parts
• Do NOT make unauthorized alterations to this product
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., RCM)
• Wipe o sweat from the earbuds and the charging case before charging
• This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device
• Excessive sound pressure from earphones and headphone can cause hearing loss
• Attention should be drawn to the environmental aspects of battery disposal
• Use only with charger base provided with the earbuds
• Use of apparatus in moderate climates
• This product shall not be connected to power supply source exceeding PS1. 5V d.c. 15W.
CAUTION: Risk of explosion:
• If the battery is replaced by an incorrect type.
• If the battery is subjected to high or low extreme temperatures that a battery can be subjected to during use, storage
or transportation.
• If the battery is subjected to low air pressure at high altitude.
• Replacement of a battery with an incorrect type that can defeat a safeguard (for example, in the case of some lithium
battery types).
• Disposal of a battery into re or a hot oven, or mechanically crushing or cutting of a battery, that can result in an
explosion.
• Leaving a battery in an extremely high temperature surrounding environment that can result in an explosion or the
leakage of ammable liquid or gas.
• A battery subjected to extremely low air pressure that may result in an explosion or the leakage of ammable liquid
or gas.
FUNCTIONS
1. Smart Touch Control
2. Eartips
3. Earbud Charging Point
4. Charging Case LED
5. Charging Case Charging Port
6. Charging Case Button
7. Rating Label
1
2
3
4
CHARGING (CASE)
The charging case can be charged using the included USB-C cable:
1. Connect the USB-C end of the cable to the outlet on the
charging case. Connect the USB-A end of the cable to any
USB power outlet
WIRELESS CHARGING (CASE)
1. Place your charging case onto a compatible wireless charging
device, charging will begin automatically and the battery level
LED indicator lights up to indicate charging.
2. When the light on the charging case turns o, it is fully
charged.
CHARGING (EARBUDS)
1. Place the earbuds into the charging case. The rst and fourth
lights on the charging case will illuminate for 1 second to
indicating the two buds are charging.
1
4
5
6
2
7
3
USER GUIDE HE210355
06/22
IN THE BOX
1. 1 x True Wireless Earbuds
2. 1 x Wireless Charging Case
3. 3 x Eartips (L / M / S)
4. 1 x USB-C Charging Cable
5. 1 x User Guide*
6. 1 x Warranty Certicate*
*Not pictured
SAFETY WARNINGS
• Only use attachments/accessories specied by the manufacturer
• To avoid accidental ingestion, keep the earbuds away from children and pets
• The earbuds contain a lithium-ion battery, and may be hazardous if swallowed
• If ingested, seek immediate medical attention
• When not in use, store the earbuds in the charging case with the lid closed, and keep out of reach of children and
pets
• Do NOT use the earbuds at a high volume for any extended period
• To avoid hearing damage, use your earbuds at a comfortable, moderate volume level
• Turn the volume down on your device before placing the earbuds in/on your ears, then turn the volume up gradually
until you reach a comfortable listening level
• Use caution and follow applicable laws regarding mobile phone and headphone use if using the earbuds for phone
calls while driving
• Some jurisdictions impose specic limitations, such as single earpiece conguration, on the use of such products
while driving
• DON’T use the earbuds for any other purpose while driving
• Focus on your safety and that of others if you use the earbuds while engaging in any activity requiring your attention,
e.g., while riding a bicycle or walking in or near trac, a construction site or railroad and follow applicable laws
regarding headphone use, etc.
• Remove the earbuds or adjust your volume to ensure you can hear surrounding sounds, including alarms and
warning signals
• Do NOT allow children to use the earbuds
• Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports,
e.g., swimming, water-skiing, surng, etc
• To reduce the risk of injury, close supervision is necessary when the charging case is used near children
• Do not expose charging case to water, rain, liquids or snow
• Do not use the charging case in excess of its output rating
• Do not use a charging case that is damaged or modied. Damaged or modied batteries may exhibit unpredictable
behaviour resulting in re, explosion or risk of injury to persons
• Do not disassemble the charging case. Incorrect reassembly may result in risk of re or injury to persons
• Do not open, crush, or expose a charging case to re, or excessive temperature. Exposure to re or temperature
above 45°C may cause explosion
• Have servicing performed by a qualied repair person using only identical replacement parts
• Do NOT make unauthorized alterations to this product
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., RCM)
• Wipe o sweat from the earbuds and the charging case before charging
• This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device
• Excessive sound pressure from earphones and headphone can cause hearing loss
• Attention should be drawn to the environmental aspects of battery disposal
• Use only with charger base provided with the earbuds
• Use of apparatus in moderate climates
• This product shall not be connected to power supply source exceeding PS1. 5V d.c. 15W.
CAUTION: Risk of explosion:
• If the battery is replaced by an incorrect type.
• If the battery is subjected to high or low extreme temperatures that a battery can be subjected to during use, storage
or transportation.
• If the battery is subjected to low air pressure at high altitude.
• Replacement of a battery with an incorrect type that can defeat a safeguard (for example, in the case of some lithium
battery types).
• Disposal of a battery into re or a hot oven, or mechanically crushing or cutting of a battery, that can result in an
explosion.
• Leaving a battery in an extremely high temperature surrounding environment that can result in an explosion or the
leakage of ammable liquid or gas.
• A battery subjected to extremely low air pressure that may result in an explosion or the leakage of ammable liquid
or gas.
FUNCTIONS
1. Smart Touch Control
2. Eartips
3. Earbud Charging Point
4. Charging Case LED
5. Charging Case Charging Port
6. Charging Case Button
7. Rating Label
1
2
3
4
CHARGING (CASE)
The charging case can be charged using the included USB-C cable:
1. Connect the USB-C end of the cable to the outlet on the
charging case. Connect the USB-A end of the cable to any
USB power outlet
WIRELESS CHARGING (CASE)
1. Place your charging case onto a compatible wireless charging
device, charging will begin automatically and the battery level
LED indicator lights up to indicate charging.
2. When the light on the charging case turns o, it is fully
charged.
CHARGING (EARBUDS)
1. Place the earbuds into the charging case. The rst and fourth
lights on the charging case will illuminate for 1 second to
indicating the two buds are charging.
1
4
5
6
2
7
3
TURNING ON/OFF
Turning on
Method 1: Open the charging case, take one or both earbuds from
the case. They will automatically connect with the last paired device
Method 2: Press and hold on the earbud for 5 seconds
Turning off
Method 1: Insert the earbuds into the charging case and close
the case. The earbuds will disconnect from your previously paired
device and start charging
Method 2: Press and hold on the earbud for 5 seconds
CONTROLS
You can control a variety of dierent functions on your mobile
device using the smart touch controls on your earbuds. If you try
to move or adjust an earbud, these functions may activate. We
recommend moving the earbuds using the stem part of the earbud
to avoid any unnecessary activation
Play/Pause Music Tap either earbud
Next Song Double tap left earbud
Previous Song Triple tap left earbud
Answer/End Call Tap either earbud
Reject Incoming
Call
Hold down the left or right earbuds for 2 seconds
Activate Voice
Assistant
Double tap the right earbud
Turn Earbud on/off Press and hold either earbud for 5 seconds to turn
o/on the bud. Pairing will begin automatically
when the buds are turned on.
Active Noise
Cancelling /
Transparency Mode
Long press either earbud to cycle between
noise cancelling mode, transparency mode and
transparency o
CHARGING CASE LED INDICATOR
LED indicator display Charge level
0%
0-25%
25-50%
50-75%
75-100%
100%
TECH SPECS
Bluetooth Version: 5.2
Playtime: Up to 9 hours with normal use
Over 7 hours with ANC
Earbud battery: 2 x 65mAh
Charging Case: 650mAh
Wireless Distance: 10m
Active Noise Cancelling up to: 30dB±2dB
PAIRING
1. Remove the earbuds from the charging case and insert into
your ears
2. Your earbuds will automatically enter pairing mode
3. Open Bluetooth settings on your device and select HE210355
from the list to connect
4. Audio from your device will now play through the earbuds
Warranty Details
The product is guaranteed to be free from defects in workmanship and parts for
a period of 12 months from the date of purchase. Defects that occur within this
warranty period, under normal use and care, will be repaired, replaced or
refunded at our discretion. The benefits conferred by this warranty are in
addition to all rights and remedies in respect of the product that the
consumer has under the Competition and Consumer Act 2010 and similar
state and territory laws.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major
failure.
AFTER SALES SUPPORT
REGISTER YOUR PURCHASE ATwww.aldi.com.au/en/about-aldi/product-registration/TO KEEP
UP-TO-DATE WITH IMPORTANT PRODUCT INFORMATION
1300 663 907
AUS YEAR WARRANTY
1
NOISE CANCELLING TRUE WIRELESS EARBUDS
customercare@balcobrands.com
MODEL: HE210355 PRODUCT CODE: 709469 06/2022
Repair and Refurbished Goods or Parts Notice
AFTER SALES SUPPORT
1300 663 907
AUS YEAR WARRANTY
1
customercare@balcobrands.com
Unfortunately, from time to time, faulty products are manufactured which need to
be returned to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data
(such asfiles stored on a computer hard drive, telephone numbers stored on a
mobile telephone, songs stored on a portable media player, games saved on a
games console or files stored on a USB memory stick) during the process of repair,
some or all of your stored data may be lost.
We recommend you save this data elsewhere prior to sending the product for
repair.
You should also be aware that rather than repairing goods, we may replace them
withrefurbished goods of the same type or use refurbished parts in the repair
process.
Please be assured though, refurbished parts or replacements are only used
where they meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may
escalate your complaint. Please telephone us on1300 663 907 or write to us at:
Balco Brands Pty Ltd
PO Box 537 Bayswater Business Centre, Victoria, Australia
1300 663 907 - Hours: Mon-Fri 8:30am - 6:00pm AEST
customercare@balcobrands.com
NOISE CANCELLING TRUE WIRELESS EARBUDS
MODEL: HE210355 PRODUCT CODE: 709469 06/2022
TURNING ON/OFF
Turning on
Method 1: Open the charging case, take one or both earbuds from
the case. They will automatically connect with the last paired device
Method 2: Press and hold on the earbud for 5 seconds
Turning off
Method 1: Insert the earbuds into the charging case and close
the case. The earbuds will disconnect from your previously paired
device and start charging
Method 2: Press and hold on the earbud for 5 seconds
CONTROLS
You can control a variety of dierent functions on your mobile
device using the smart touch controls on your earbuds. If you try
to move or adjust an earbud, these functions may activate. We
recommend moving the earbuds using the stem part of the earbud
to avoid any unnecessary activation
Play/Pause Music Tap either earbud
Next Song Double tap left earbud
Previous Song Triple tap left earbud
Answer/End Call Tap either earbud
Reject Incoming
Call
Hold down the left or right earbuds for 2 seconds
Activate Voice
Assistant
Double tap the right earbud
Turn Earbud on/off Press and hold either earbud for 5 seconds to turn
o/on the bud. Pairing will begin automatically
when the buds are turned on.
Active Noise
Cancelling /
Transparency Mode
Long press either earbud to cycle between
noise cancelling mode, transparency mode and
transparency o
CHARGING CASE LED INDICATOR
LED indicator display Charge level
0%
0-25%
25-50%
50-75%
75-100%
100%
TECH SPECS
Bluetooth Version: 5.2
Playtime: Up to 9 hours with normal use
Over 7 hours with ANC
Earbud battery: 2 x 65mAh
Charging Case: 650mAh
Wireless Distance: 10m
Active Noise Cancelling up to: 30dB±2dB
PAIRING
1. Remove the earbuds from the charging case and insert into
your ears
2. Your earbuds will automatically enter pairing mode
3. Open Bluetooth settings on your device and select HE210355
from the list to connect
4. Audio from your device will now play through the earbuds
Warranty Details
The product is guaranteed to be free from defects in workmanship and parts for
a period of 12 months from the date of purchase. Defects that occur within this
warranty period, under normal use and care, will be repaired, replaced or
refunded at our discretion. The benefits conferred by this warranty are in
addition to all rights and remedies in respect of the product that the
consumer has under the Competition and Consumer Act 2010 and similar
state and territory laws.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major
failure.
AFTER SALES SUPPORT
REGISTER YOUR PURCHASE ATwww.aldi.com.au/en/about-aldi/product-registration/TO KEEP
UP-TO-DATE WITH IMPORTANT PRODUCT INFORMATION
1300 663 907
AUS YEAR WARRANTY
1
NOISE CANCELLING TRUE WIRELESS EARBUDS
customercare@balcobrands.com
MODEL: HE210355 PRODUCT CODE: 709469 06/2022
Repair and Refurbished Goods or Parts Notice
AFTER SALES SUPPORT
1300 663 907
AUS YEAR WARRANTY
1
customercare@balcobrands.com
Unfortunately, from time to time, faulty products are manufactured which need to
be returned to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data
(such asfiles stored on a computer hard drive, telephone numbers stored on a
mobile telephone, songs stored on a portable media player, games saved on a
games console or files stored on a USB memory stick) during the process of repair,
some or all of your stored data may be lost.
We recommend you save this data elsewhere prior to sending the product for
repair.
You should also be aware that rather than repairing goods, we may replace them
withrefurbished goods of the same type or use refurbished parts in the repair
process.
Please be assured though, refurbished parts or replacements are only used
where they meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may
escalate your complaint. Please telephone us on1300 663 907 or write to us at:
Balco Brands Pty Ltd
PO Box 537 Bayswater Business Centre, Victoria, Australia
1300 663 907 - Hours: Mon-Fri 8:30am - 6:00pm AEST
customercare@balcobrands.com
NOISE CANCELLING TRUE WIRELESS EARBUDS
MODEL: HE210355 PRODUCT CODE: 709469 06/2022
TURNING ON/OFF
Turning on
Method 1: Open the charging case, take one or both earbuds from
the case. They will automatically connect with the last paired device
Method 2: Press and hold on the earbud for 5 seconds
Turning off
Method 1: Insert the earbuds into the charging case and close
the case. The earbuds will disconnect from your previously paired
device and start charging
Method 2: Press and hold on the earbud for 5 seconds
CONTROLS
You can control a variety of dierent functions on your mobile
device using the smart touch controls on your earbuds. If you try
to move or adjust an earbud, these functions may activate. We
recommend moving the earbuds using the stem part of the earbud
to avoid any unnecessary activation
Play/Pause Music Tap either earbud
Next Song Double tap left earbud
Previous Song Triple tap left earbud
Answer/End Call Tap either earbud
Reject Incoming
Call
Hold down the left or right earbuds for 2 seconds
Activate Voice
Assistant
Double tap the right earbud
Turn Earbud on/off Press and hold either earbud for 5 seconds to turn
o/on the bud. Pairing will begin automatically
when the buds are turned on.
Active Noise
Cancelling /
Transparency Mode
Long press either earbud to cycle between
noise cancelling mode, transparency mode and
transparency o
CHARGING CASE LED INDICATOR
LED indicator display Charge level
0%
0-25%
25-50%
50-75%
75-100%
100%
TECH SPECS
Bluetooth Version: 5.2
Playtime: Up to 9 hours with normal use
Over 7 hours with ANC
Earbud battery: 2 x 65mAh
Charging Case: 650mAh
Wireless Distance: 10m
Active Noise Cancelling up to: 30dB±2dB
PAIRING
1. Remove the earbuds from the charging case and insert into
your ears
2. Your earbuds will automatically enter pairing mode
3. Open Bluetooth settings on your device and select HE210355
from the list to connect
4. Audio from your device will now play through the earbuds
Warranty Details
The product is guaranteed to be free from defects in workmanship and parts for
a period of 12 months from the date of purchase. Defects that occur within this
warranty period, under normal use and care, will be repaired, replaced or
refunded at our discretion. The benefits conferred by this warranty are in
addition to all rights and remedies in respect of the product that the
consumer has under the Competition and Consumer Act 2010 and similar
state and territory laws.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major
failure.
AFTER SALES SUPPORT
REGISTER YOUR PURCHASE ATwww.aldi.com.au/en/about-aldi/product-registration/TO KEEP
UP-TO-DATE WITH IMPORTANT PRODUCT INFORMATION
1300 663 907
AUS YEAR WARRANTY
1
NOISE CANCELLING TRUE WIRELESS EARBUDS
customercare@balcobrands.com
MODEL: HE210355 PRODUCT CODE: 709469 06/2022
Repair and Refurbished Goods or Parts Notice
AFTER SALES SUPPORT
1300 663 907
AUS YEAR WARRANTY
1
customercare@balcobrands.com
Unfortunately, from time to time, faulty products are manufactured which need to
be returned to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data
(such asfiles stored on a computer hard drive, telephone numbers stored on a
mobile telephone, songs stored on a portable media player, games saved on a
games console or files stored on a USB memory stick) during the process of repair,
some or all of your stored data may be lost.
We recommend you save this data elsewhere prior to sending the product for
repair.
You should also be aware that rather than repairing goods, we may replace them
withrefurbished goods of the same type or use refurbished parts in the repair
process.
Please be assured though, refurbished parts or replacements are only used
where they meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may
escalate your complaint. Please telephone us on1300 663 907 or write to us at:
Balco Brands Pty Ltd
PO Box 537 Bayswater Business Centre, Victoria, Australia
1300 663 907 - Hours: Mon-Fri 8:30am - 6:00pm AEST
customercare@balcobrands.com
NOISE CANCELLING TRUE WIRELESS EARBUDS
MODEL: HE210355 PRODUCT CODE: 709469 06/2022
USER GUIDE HE210355
06/22
IN THE BOX
1. 1 x True Wireless Earbuds
2. 1 x Wireless Charging Case
3. 3 x Eartips (L / M / S)
4. 1 x USB-C Charging Cable
5. 1 x User Guide*
6. 1 x Warranty Certicate*
*Not pictured
SAFETY WARNINGS
• Only use attachments/accessories specied by the manufacturer
• To avoid accidental ingestion, keep the earbuds away from children and pets
• The earbuds contain a lithium-ion battery, and may be hazardous if swallowed
• If ingested, seek immediate medical attention
• When not in use, store the earbuds in the charging case with the lid closed, and keep out of reach of children and
pets
• Do NOT use the earbuds at a high volume for any extended period
• To avoid hearing damage, use your earbuds at a comfortable, moderate volume level
• Turn the volume down on your device before placing the earbuds in/on your ears, then turn the volume up gradually
until you reach a comfortable listening level
• Use caution and follow applicable laws regarding mobile phone and headphone use if using the earbuds for phone
calls while driving
• Some jurisdictions impose specic limitations, such as single earpiece conguration, on the use of such products
while driving
• DON’T use the earbuds for any other purpose while driving
• Focus on your safety and that of others if you use the earbuds while engaging in any activity requiring your attention,
e.g., while riding a bicycle or walking in or near trac, a construction site or railroad and follow applicable laws
regarding headphone use, etc.
• Remove the earbuds or adjust your volume to ensure you can hear surrounding sounds, including alarms and
warning signals
• Do NOT allow children to use the earbuds
• Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports,
e.g., swimming, water-skiing, surng, etc
• To reduce the risk of injury, close supervision is necessary when the charging case is used near children
• Do not expose charging case to water, rain, liquids or snow
• Do not use the charging case in excess of its output rating
• Do not use a charging case that is damaged or modied. Damaged or modied batteries may exhibit unpredictable
behaviour resulting in re, explosion or risk of injury to persons
• Do not disassemble the charging case. Incorrect reassembly may result in risk of re or injury to persons
• Do not open, crush, or expose a charging case to re, or excessive temperature. Exposure to re or temperature
above 45°C may cause explosion
• Have servicing performed by a qualied repair person using only identical replacement parts
• Do NOT make unauthorized alterations to this product
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., RCM)
• Wipe o sweat from the earbuds and the charging case before charging
• This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device
• Excessive sound pressure from earphones and headphone can cause hearing loss
• Attention should be drawn to the environmental aspects of battery disposal
• Use only with charger base provided with the earbuds
• Use of apparatus in moderate climates
• This product shall not be connected to power supply source exceeding PS1. 5V d.c. 15W.
CAUTION: Risk of explosion:
• If the battery is replaced by an incorrect type.
• If the battery is subjected to high or low extreme temperatures that a battery can be subjected to during use, storage
or transportation.
• If the battery is subjected to low air pressure at high altitude.
• Replacement of a battery with an incorrect type that can defeat a safeguard (for example, in the case of some lithium
battery types).
• Disposal of a battery into re or a hot oven, or mechanically crushing or cutting of a battery, that can result in an
explosion.
• Leaving a battery in an extremely high temperature surrounding environment that can result in an explosion or the
leakage of ammable liquid or gas.
• A battery subjected to extremely low air pressure that may result in an explosion or the leakage of ammable liquid
or gas.
FUNCTIONS
1. Smart Touch Control
2. Eartips
3. Earbud Charging Point
4. Charging Case LED
5. Charging Case Charging Port
6. Charging Case Button
7. Rating Label
1
2
3
4
CHARGING (CASE)
The charging case can be charged using the included USB-C cable:
1. Connect the USB-C end of the cable to the outlet on the
charging case. Connect the USB-A end of the cable to any
USB power outlet
WIRELESS CHARGING (CASE)
1. Place your charging case onto a compatible wireless charging
device, charging will begin automatically and the battery level
LED indicator lights up to indicate charging.
2. When the light on the charging case turns o, it is fully
charged.
CHARGING (EARBUDS)
1. Place the earbuds into the charging case. The rst and fourth
lights on the charging case will illuminate for 1 second to
indicating the two buds are charging.
1
4
5
6
2
7
3
TURNING ON/OFF
Turning on
Method 1: Open the charging case, take one or both earbuds from
the case. They will automatically connect with the last paired device
Method 2: Press and hold on the earbud for 5 seconds
Turning off
Method 1: Insert the earbuds into the charging case and close
the case. The earbuds will disconnect from your previously paired
device and start charging
Method 2: Press and hold on the earbud for 5 seconds
CONTROLS
You can control a variety of dierent functions on your mobile
device using the smart touch controls on your earbuds. If you try
to move or adjust an earbud, these functions may activate. We
recommend moving the earbuds using the stem part of the earbud
to avoid any unnecessary activation
Play/Pause Music Tap either earbud
Next Song Double tap left earbud
Previous Song Triple tap left earbud
Answer/End Call Tap either earbud
Reject Incoming
Call
Hold down the left or right earbuds for 2 seconds
Activate Voice
Assistant
Double tap the right earbud
Turn Earbud on/off Press and hold either earbud for 5 seconds to turn
o/on the bud. Pairing will begin automatically
when the buds are turned on.
Active Noise
Cancelling /
Transparency Mode
Long press either earbud to cycle between
noise cancelling mode, transparency mode and
transparency o
CHARGING CASE LED INDICATOR
LED indicator display Charge level
0%
0-25%
25-50%
50-75%
75-100%
100%
TECH SPECS
Bluetooth Version: 5.2
Playtime: Up to 9 hours with normal use
Over 7 hours with ANC
Earbud battery: 2 x 65mAh
Charging Case: 650mAh
Wireless Distance: 10m
Active Noise Cancelling up to: 30dB±2dB
PAIRING
1. Remove the earbuds from the charging case and insert into
your ears
2. Your earbuds will automatically enter pairing mode
3. Open Bluetooth settings on your device and select HE210355
from the list to connect
4. Audio from your device will now play through the earbuds
Warranty Details
The product is guaranteed to be free from defects in workmanship and parts for
a period of 12 months from the date of purchase. Defects that occur within this
warranty period, under normal use and care, will be repaired, replaced or
refunded at our discretion. The benefits conferred by this warranty are in
addition to all rights and remedies in respect of the product that the
consumer has under the Competition and Consumer Act 2010 and similar
state and territory laws.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major
failure.
AFTER SALES SUPPORT
REGISTER YOUR PURCHASE ATwww.aldi.com.au/en/about-aldi/product-registration/TO KEEP
UP-TO-DATE WITH IMPORTANT PRODUCT INFORMATION
1300 663 907
AUS YEAR WARRANTY
1
NOISE CANCELLING TRUE WIRELESS EARBUDS
MODEL: HE210355 PRODUCT CODE: 709469 06/2022
Repair and Refurbished Goods or Parts Notice
AFTER SALES SUPPORT
1300 663 907
AUS YEAR WARRANTY
1
customercare@balcobrands.com
Unfortunately, from time to time, faulty products are manufactured which need to
be returned to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data
(such asfiles stored on a computer hard drive, telephone numbers stored on a
mobile telephone, songs stored on a portable media player, games saved on a
games console or files stored on a USB memory stick) during the process of repair,
some or all of your stored data may be lost.
We recommend you save this data elsewhere prior to sending the product for
repair.
You should also be aware that rather than repairing goods, we may replace them
withrefurbished goods of the same type or use refurbished parts in the repair
process.
Please be assured though, refurbished parts or replacements are only used
where they meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may
escalate your complaint. Please telephone us on1300 663 907 or write to us at:
Balco Brands Pty Ltd
PO Box 537 Bayswater Business Centre, Victoria, Australia
1300 663 907 - Hours: Mon-Fri 8:30am - 6:00pm AEST
customercare@balcobrands.com
NOISE CANCELLING TRUE WIRELESS EARBUDS
MODEL: HE210355 PRODUCT CODE: 709469 06/2022
TURNING ON/OFF
Turning on
Method 1: Open the charging case, take one or both earbuds from
the case. They will automatically connect with the last paired device
Method 2: Press and hold on the earbud for 5 seconds
Turning off
Method 1: Insert the earbuds into the charging case and close
the case. The earbuds will disconnect from your previously paired
device and start charging
Method 2: Press and hold on the earbud for 5 seconds
CONTROLS
You can control a variety of dierent functions on your mobile
device using the smart touch controls on your earbuds. If you try
to move or adjust an earbud, these functions may activate. We
recommend moving the earbuds using the stem part of the earbud
to avoid any unnecessary activation
Play/Pause Music Tap either earbud
Next Song Double tap left earbud
Previous Song Triple tap left earbud
Answer/End Call Tap either earbud
Reject Incoming
Call
Hold down the left or right earbuds for 2 seconds
Activate Voice
Assistant
Double tap the right earbud
Turn Earbud on/off Press and hold either earbud for 5 seconds to turn
o/on the bud. Pairing will begin automatically
when the buds are turned on.
Active Noise
Cancelling /
Transparency Mode
Long press either earbud to cycle between
noise cancelling mode, transparency mode and
transparency o
CHARGING CASE LED INDICATOR
LED indicator display Charge level
0%
0-25%
25-50%
50-75%
75-100%
100%
TECH SPECS
Bluetooth Version: 5.2
Playtime: Up to 9 hours with normal use
Over 7 hours with ANC
Earbud battery: 2 x 65mAh
Charging Case: 650mAh
Wireless Distance: 10m
Active Noise Cancelling up to: 30dB±2dB
PAIRING
1. Remove the earbuds from the charging case and insert into
your ears
2. Your earbuds will automatically enter pairing mode
3. Open Bluetooth settings on your device and select HE210355
from the list to connect
4. Audio from your device will now play through the earbuds
Warranty Details
The product is guaranteed to be free from defects in workmanship and parts for
a period of 12 months from the date of purchase. Defects that occur within this
warranty period, under normal use and care, will be repaired, replaced or
refunded at our discretion. The benefits conferred by this warranty are in
addition to all rights and remedies in respect of the product that the
consumer has under the Competition and Consumer Act 2010 and similar
state and territory laws.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major
failure.
AFTER SALES SUPPORT
REGISTER YOUR PURCHASE ATwww.aldi.com.au/en/about-aldi/product-registration/TO KEEP
UP-TO-DATE WITH IMPORTANT PRODUCT INFORMATION
1300 663 907
AUS YEAR WARRANTY
1
NOISE CANCELLING TRUE WIRELESS EARBUDS
MODEL: HE210355 PRODUCT CODE: 709469 06/2022
Repair and Refurbished Goods or Parts Notice
AFTER SALES SUPPORT
1300 663 907
AUS YEAR WARRANTY
1
Unfortunately, from time to time, faulty products are manufactured which need to
be returned to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data
(such asfiles stored on a computer hard drive, telephone numbers stored on a
mobile telephone, songs stored on a portable media player, games saved on a
games console or files stored on a USB memory stick) during the process of repair,
some or all of your stored data may be lost.
We recommend you save this data elsewhere prior to sending the product for
repair.
You should also be aware that rather than repairing goods, we may replace them
withrefurbished goods of the same type or use refurbished parts in the repair
process.
Please be assured though, refurbished parts or replacements are only used
where they meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may
escalate your complaint. Please telephone us on1300 663 907 or write to us at:
Balco Brands Pty Ltd
PO Box 537 Bayswater Business Centre, Victoria, Australia
1300 663 907 - Hours: Mon-Fri 8:30am - 6:00pm AEST
NOISE CANCELLING TRUE WIRELESS EARBUDS
MODEL: HE210355 PRODUCT CODE: 709469 06/2022
Table of contents
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