BCS NEC SV9100 User manual

Telephone User Guide
NEC SV9100
Business Communications Systems
6009 W. 7th Texarkana, Texas 75501
1-800- 67-0213
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Quick Reference Guide
NEC SV9100
Function Function Description
GREEN LED Your Call
RED LED Somewhere else in building (on another handset)
SOLID RED OR GREEN Station with call in progress or with a call on exclusive hold
SLOW FLASHING LED call that has been placed on hold
FAST FLASHING LED n incoming call
ANSWER A CALL Han sets which have line keys:
If your handset rings on incoming calls, lift han set
OR
If your handset does not ring, Lift Han set and press the line key
OR
While on a call, ask caller to hold, then press “ANSWER” key (Only on ring assigned
handsets)
Han sets which have Call an Park keys:
If your handset rings on incoming calls, lift han set (call will appear on Call key)
OR
If your handset does not ring, Lift Han set and press P/U soft key two times.
INTERNAL CALL PICKUP When you know the extension that is ringing an want to pick up that call:
 Lift Han set
Dial * * an Extension Number or *# for Group Pickup
HANDSET RECEIVER
SPEAKER VOLUME USING THE UP/DOWN KEY
Han set Receiver volume press up/down key in off hook status or during
call
Ring volume press up/down key when station is ringing.
Speaker volume press up/down key during speakerphone operation or
during the call
LCD Screen Contrast press up/down key in the on-hook status
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MIC / MICROPHONE To Turn your microphone On/Off for han s free only:
LED on Mic key shows the status of the built-in microphone
Press MIC button
(Red light indicates MIC is on)
HANDSFREE To make a han s free call,
Press Speaker key,
Dial Extension number OR
Dial “9” for an outside line THEN phone number
MAKE A CALL Internal Calls
 Lift Han set or Press Speaker
 Dial Extension number
External Calls
Lift han set or press Speaker
Press “9” then dial phone number
OR
Press Re ial then 3 igit spee ial bin number
HOLD To place a call on hol :
Press Hol button once.
To place a call on exclusive hold (no-one else can pick up your call)
Press Feature
Press Hol
To place a call on hol using Park keys:
Press the first available Park button once.
TRANSFERING CALLS To Transfer a call to another extension:
Press Hol to put the call on hold
Dial Extension Number or press One Touch Key,
 Announce call
Press Transfer OR A vise of line number
 Hang up. Call is transferred.
To transfer calls from a cor less phone ( Analog ):
While speaking on an outsi e line:
Press Recall button (which puts the call on hold),
Dial Extension number,
 Announce the call an hang up.
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TRANSFERRING TO
VOICEMAIL To transfer a call to a person’s voice mail:
While speaking to the outsi e line,
Press Hol
Dial Person’s extension number
Press “8”
Press Transfer
 Hang Up
TRANSFER OFFSITE Transfer an incoming line to outsi e line while talking to the incoming call
Press Hol key
Dial “9” or Select an outsi e line
Dial Phone number
 Announce you will be transferring call
Press Transfer key
 Hang Up
REDIAL To call the last outsi e number iale :
Press Re ial key without lifting handset
Press # To redial last number
OR
Press List Soft key to search for desired number
Then Re ial Soft key
Press Up/Down Key to search number
Then Lift handset or press Speaker to place the call
CORDLESS PHONE To m ake calls :
Press Talk/on or green phone key,
dial 9, then
dial Phone number
To answer calls,
press talk/on or green phone key symbol when ringing
To Transfer calls –
Press Recall/Flash to Hold.
Dial Extension number, announce
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INTERNAL PAGING To make an internal page through all esktop han sets:
Press ICM menu option for intercom
Press Inpg menu option for Internal Page
Press “0” which is group 1 for all internal page
Lift Han set an make announcement
Hang up
OR Manually:
Lift Han set
Dial 701
Press “0” (for all Zones)
Make Announcement and replace handset
(Note: This feature is announcement only-extensions cannot reply)
EXTERNAL PAGING To make an external page through a Paging Horn:
Lift Han set
Dial 703
Press “0” (for all Zones)
Make Announcement and replace handset
(Note: This feature only works if an external speaker is installed)
COMBINED PAGING To page both internal & external zones:
Lift Han set
Dial *1
Make Announcement and replace handset
CONFERENCE CALLS To set up a Conference Call:
While on an Outsi e call or connected to your first party
Press Conf Key on Display
Dial an outsi e line or second party
(When called party answers)
 Press A key on screen
(Repeat steps 2-4 to add more parties. Maximum of 16 internal or external
parties can be conferenced).
Press Begin to start conference
To exit a Conference without affecting the other parties:
Hang up
MISSED CALLS To view numbers of calls misse on your han set
Press Center button to open Menu
Press Center button to select Call History
Press Center button to select Missed Calls
Scroll  Down soft key to desired number
Lift Han set to call – Handset will dial automatically
OR
Press DEL soft key to delete
Press Store soft key to save
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SET INTERCOM TO EITHER
RINGING OR HANDSFREE To select your intercom to be han s free:
Press Speaker
Dial 721
Press Speaker to hang up
To select your intercom to be ringing:
Press Speaker
Dial 723
Press Speaker to hang up
SELECTABLE RING TONES To CHANGE your Extension’s incoming ring tones:
Press Speaker key
Dial 720
Dial 1 to set intercom ring, or 2 to set external call ring
Dial Co e for the ring pattern you wish to hear:
1 = High 5 = Ring Tone 2
2 = Mid Range 6 = Ring Tone 3
3 = Low 7 = Ring Tone 4
4 = Ring Tone 1 8 = Ring Tone 5
Press Speaker to Hang Up
To Listen to the Incoming ring choices
Press Speaker and Dial 711
Dial 1 to listen to intercom ring
Dial 2 to listen to external call ring
Then for INTERCOM
Dial 1-8 Code for ring pattern
Or for EXTERNAL CALL
Dial 1-3 (ring) 4-8 (melody)
Press Speaker to Hang up
STATION NAME ASSIGNMENT To assign a name to your extension number:
Press Speaker
Dial 700
Press Hol
Enter your Name - up to 12 digits(## = space)
Press Hol
Press Speaker to hang up
To program any extension’s name:
Press Speaker
Dial 700
Enter Extension Number to be named
Enter the Name – up to 12 digits
Press Hol then Speaker
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CALL FORWARD ALL
CALLS TO ANOTHER
EXTENSION OR OFF-SITE To set via menu on the screen:
Press PRG Soft Key
Press C/Fw Key
Press All Key
Press Set Key
Dial The Extension Number
OR
Dial “9” for an off-site number, then ial the number
(eg: 9 9037937101)
Press Speaker key to hang up
To set on a han set without a isplay screen:
Press Speaker
Dial Call Forwar Co e - 741 for imme iate
- 744 for busy/no answer
Dial 1 to set
Dial extension number
Press Speaker
To eactivate:
Press PRG
Press C/fw
Press All
Press Cancel
Press Speaker
Hang up
CALL FORWARD YOUR
HANDSET TO VOICEMAIL
IF BUSY/NOT ANSWERING To set via menu on the screen:
Press PRG Soft Key
Press C/fw Soft key
Press Arrow end option on menu
Press B/NA for Busy/No nswer
Press Set
Dial “XXXX” for voicemail (XXXX-voicemail pilot)
Press Speaker key to hang up
To Cancel
Press PRG Soft Key
Press C/fw
Press Arrow end option on menu
Press B/NA
Press Cancel
Press Speaker to hang up
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DO NOT DISTURB To Activate via Menu on the screen:
Press PRG Soft Key
Press DND Soft Key
Press Set Soft Key
Press All Soft Key
To Deactivate via Menu on the screen:
Press PRG Soft Key
Press DND Soft Key
Press Cncl Soft Key for Cancel
To Activate On an Off on a han set without isplay: (Leave Han set Down)
Press Speaker
Dial 747
Dial DND Option Code 1 = Block incoming calls
2 = Block internal intercom
3 = Block All calls
4 = Block Call Forwards Only
0 = Cancel DND
BACKGROUND MUSIC Can be played through telephone speaker
To set an cancel
Press Speaker
Press 725
Press Speaker
ALARM CLOCK To activate an alarm:
Press Speaker
Dial 727
Dial Alarm Type 1 – Sounds Only Once
2 – Sounds each day at preset time
Dial Alarm time (24 hour clock) ( confirmation tone will be heard)
Press Speaker to hang up
To silence an alarm:
Press Exit
To cancel an alarm:
Press Speaker
Dial 727
Dial alarm type 1 or 2
Dial 9999
Press Speaker to hang up
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CHANGING THE TIME Note – Must be one from reception or main han set
Leave Han set Down
Press Speaker
Dial 728
Dial two digits for the hour (24 hour)
Dial two digits for the minutes
Press Speaker to hang up
NOTE: The date can only be set / changed in system programming
BARGE IN (INTERRUPT A CALL)* Note - Must be activated in programming
Lift Han set
Dial 710
Dial Busy Extension (The extension user will hear a warning tone).
ROOM MONITOR Room monitor lets an extension listen to the soun s in co-workers area, for
example, a receptionist coul listen for soun s in the warehouse when it’s
left unatten e .
NOTE: (A Room monitor key must be programmed Room monitor must be
activated at the extension initiating the monitor and at the extension that is to be
monitored You can only listen to one extension at a time )
To activate Room Monitor from initiating extension:
Press Room Monitor key
Dial Extension number you are at
(You can place and answer calls whilst monitor is active)
To activate Room Monitor from extension to be monitore :
Press Room Monitor key
Dial Extension number you are at
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DIRECTORY DIALING
Displays a list of Spee Dials, Extensions, Personal Spee Dials, an the Telephone Book to select from:
To Access The Telephone Book irectly:
Press 
OR
For all other lists:
Press Dir soft key (for directory)
Press Soft key (according to list)
SPD – Speed Dials
EXT – co-worker’s Extensions
STA – Personal Speed Dials
TELBK – Telephone Book
THEN
Dial The first letter of the name you are looking for
Press  Soft Key to jump to that section
Press Arrow up or down to scroll through the list
Lift Han set or press Dial Soft Key or press Speaker to place call
To cancel Directory Dialing:
Press Exit key
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SYSTEM SPEED DIALING
To Store Abbreviate Dialing number:
Press Speaker key.
Dial 753
Dial Spee Dial Bin - System 001 to 999
Dial Telephone Number you want to store (no leading 9 required).
Press HOLD.
Enter Name of the company or person using the keypad.
(## for space, # to move cursor if two digits on same key)
Press HOLD.
Press Speaker to hang up.
To Dial Abbreviate number:
Press DIR soft key menu button,
Press SYS soft button,
Enter First letter of their name,
Press Arrow keys to scroll,
 Lift Han set to dial
OR
If you know the Bin you wish to ial:
Press Re ial
Dial Bin(eg:001-999),
Lift Han set or Press Speaker
Access Spee Dials from Cor less:
Press Talk/On Button
Press #2
Dial Spee ial co e
Check Abbreviate Dialing numbers:
Press Help
Press Re ial key
Dial Abbreviate Dialing Co e and check number
Press Exit when finished
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PROGRAMMING ONE TOUCH BUTTONS
Program One Touch Buttons for External Phone Numbers:
Press SPK
Dial 751
Press KEY you wish to program
Enter 01
Enter 9 for an outside line
Enter Phone number
Press HOLD
Press SPK
Program Function Buttons for Internal Extensions:
Press SPK
Dial 751
Press KEY you wish to program
Enter 01
Enter Extension Number
Press HOLD
Press SPK
Program Function Buttons for all other features:
Press SPK key
Dial 751
Press Key you want to program.
Enter 2- igit key function (see next page)
Press HOLD
Press SPK
Program Function Buttons for extension names:
Press SPK key
Dial 751
Press key you want to program.
Enter 55
Press Hol
Press SPK
Program extension names:
Press Ext Names Button
Enter Extension Number
Type The extension Name (remember # for space, Conf for backspace)
Press Hol
Press SPK
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Available 2- igit key function functions are:
00 Not Defined
01 DSS/One-Touch Key
03 DND Key
04 BGM (ON/OFF)
05 Headset Key
08 Incoming Caller-ID List
09 Day / Night Switch
10 Call Forward-Immediate
11 Call Forward-Busy
12 Call Forward-No nswer
13 Call Forward-Busy/No nswer
14 Call Forward-Dual Ring
15 Call Forward-Follow Me
16 –Not Used-
17 –Not Used-
18 Text message set up.
19 External Group Paging
20 External ll Call Paging
21 Internal Group Paging
22 Internal ll Call Paging
23 Meet-Me nswer to Internal Paging
24 Call Pickup for Own Group
25 Call Pickup for nother Group
26 Call Pickup for Specified Group
27 bbreviated Dial-Common/Personal
28 bbreviated Dial-Group
29 Repeat Dial
30 Saved Number Redial
31 Memo Dial
32 Meet-Me Conference
35 Call Back Request (camp on)
37 DND/FWD Override
38 Message Wait Button
55 Extension Name Edit
63 Restrict Caller-ID (ISDN)
45 Exclusive Hold
48 Voice Over
49 to Redirect
50 ccount Code
66 CTI Comms
77 Voice Mail (In Skin)
78 Conversation Recor
79 utomated ttendant
SC 852:
*00 Not used
*01 Trunk Key
*02 Trunk Group/ Loop Key
*03 Virtual Extension Key
*04 Park Hold Key
*05 Loop key
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TO SET YOUR PHONE TO DISPLAY A MESSAGE ON THE SCREEN WHEN SOMEONE DIALS YOUR
EXTENSION (FOR WHEN YOU ARE OUT OF THE OFFICE):
Set up a Text Message Key first – Spkr 751, press spare button, ial 1801, press hol , press speaker
Then to set:
Press Speaker Button,
Press Text Message Key (programmed above)
Use the up/ own keys to scroll through options
Select Option Co e Below
Change time as appropriate, press speaker to set
01 In meeting until ___:___
Enter Time,
Press Speaker button to set.
02 In meeting room
Enter Time,
Press Speaker button to set.
03 Come back
Enter Time coming back,
Press Speaker button to set.
04 Please call …….
Enter Phone number,
Press Speaker button to set.
05 Busy call after
Enter Time,
Press Speaker to set.
06 Out for lunch back at ……/…...
Enter Time,
Press Speaker button to set.
07 Business Trip back at ……/…….
Enter Date,
Press Speaker button to set.
08 Business Trip…….one ay trip
Enter Date,
 press Speaker button to set
09 Gone for the ay.
Press Speaker button to set.
10 On Vacation until ……./…….
Enter Date,
Press Speaker button to set
To cancel
Press: Speaker
Press Test Message Key
Press Speaker to hang up
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SOFT KEY MENU (MENU’S ON DISPLAY SCREEN)
No
.Menu Ite Description
1 Call History To view Call History. For details, see
Call History operation section.
2 Directory To use Directory function. For details see
Directory operation section
3 Tool
Uses when accessing external XML
Server. For details, please contact the
syste ad inistrator.
4 Call Function Currently Not Used (greyed out)
5 Setting
To set up the ter inal such as ringing
volu e control, LCD display setting and
download of Music on Hold.
6 Presence Currently Not Used (greyed out)
# Favorite
By registering frequently-used features as
favourite, the user can access these
features with si ple operation.
0Ter inal
Config
This ite is used for Configuration setting of
DT Series.
History Menu
LIST MENU Key Na e Description
1 REDIAL Detailed info. of last call
2 CID For er records
Directory Menu
Key Na e Description
1 REGIST To add new data
2 SEARCH To find registered data
3 SETTING
4 Delete All Delete all history
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