Beko RFNE312I31XBN User manual

RFNE312I31XBN - RFNE312I31WN
Manuel d'utilisation
Congelador
Manual do Utilizador
Congélateur
Freezer
User manual
EN / PT / ES /FR
58 4601 0000 / AA
Refrigerador
Manual del usuario

Please read this manual before using the product!
Dear Customer,
We'd like you to make the best use of our product, which has been manufactured in
modern facilities with care and meticulous quality controls.
Thus, we advice you to read the entire user manual before you use the product. In
case the product changes hands, do not forget to hand the guide to its new owner
along with the product.
This guide will help you use the product quickly and safely.
 Please read the user guide carefully before installing and operating the product.
 Always observe the applicable safety instructions.
 Keep the user guide within easy reach for future use.
 Please read any other documents provided with the product.
Keep in mind that this user guide may apply to several product models. The guide
clearly indicates any variations of different models.
CImportant information and
useful tips.
ARisk of life and property.
BRisk of electric shock.
The product’s packaging
is made of recyclable
materials, in accordance
with the National
Environment Legislation.
A
A
A
C
SUPPLIER’S NAME MODEL IDENTIFIER (*)
INFORMATION
C
The model information as stored in the product data base
can be reached by entering following website and searching
for your model identifier (*) found on energy label.
https://eprel.ec.europa.eu/

3 / 18EN
Refrigerator/User Manual
1 Safety and environment
instructions 4
General safety ............................................... 4
Intended use .................................................. 6
Child safety ..................................................... 6
Compliance with WEEE Directive and
Disposing of the Waste Product ............ 6
Compliance with RoHS Directive.............7
Package information....................................7
2 Your Freezer 8
3 Installation 9
Appropriate Installation Location.......... 9
Adjusting the Feet .....................................10
Electrical Connection................................10
4 Preparation 11
5 Operating the product 12
Freezing fresh food ................................... 13
Recommendations for preserving the
frozen food.................................................... 14
Deep-freeze information........................ 14
Placing the food.......................................... 15
Door open warning.................................... 15
Changing the door opening direction 16
6 Maintenance and cleaning 17
7 Troubleshooting 18

4 / 18 EN Refrigerator/User Manual
– catering and similar non-retail
applications.
1.1.General safety
 This product should not
be used by persons with
physical, sensory and mental
disabilities, without sufficient
knowledge and experience
or by children. The device
can only be used by such
persons under supervision
and instruction of a person
responsible for their safety.
Children should not be allowed
to play with this device.
 In case of malfunction, unplug
the device.
 After unplugging, wait at least
5 minutes before plugging in
again.
 Unplug the product when not
in use.
 Do not touch the plug with
wet hands! Do not pull the
cable to plug off, always hold
the plug.
 Do not plug in the refrigerator
if the socket is loose.
 Unplug the product during
installation, maintenance,
cleaning and repair.
 If the product will not be used
for a while, unplug the product
and remove any food inside.
 Do not use the product when
the compartment with circuit
cards located on the upper
back part of the product
(electrical card box cover) (1)
is open.
1. Safety and environment instructions
This section provides the safety
instructions necessary to prevent
the risk of injury and material
damage. Failure to observe these
instructions will invalidate all
types of product warranty.
Intended use
A
WARNING:
Keep ventilation openings,
in the appliance enclosure
or in the built-instructure,
clear of obstruction.
WARNING:
Do not use mechanical
devices or other means
to accelerate the
defrosting process,
other than those
recommended by the
manufacturer.
WARNING:
Do not damage the
refrigerant circuit.
WARNING:
Do not use electrical
appliances inside
the food storage
compartments of
the appliance, unless
they are of the type
recommended by the
manufacturer.
This appliance is intended to be
used in household and similar
applications such as
– staff kitchen areas in shops,
offices and other working
environments;
– farm houses and by clients
in hotels, motels and other
residential type environments;
– bed and breakfast type
environments;

5 / 18EN
Refrigerator/User Manual
Safety and environment instructions
1
1
 Do not use steam or steamed
cleaning materials for cleaning
the refrigerator and melting
the ice inside. Steam may
contact the electrified areas
and cause short circuit or
electric shock!
 Do not wash the product by
spraying or pouring water on
it! Danger of electric shock!
 In case of malfunction, do
not use the product, as it may
cause electric shock. Contact
the authorised service before
doing anything.
 Plug the product into an
earthed socket. Earthing
must be done by a qualified
electrician.
 If the product has LED
type lighting, contact the
authorised service for
replacing or in case of any
problem.
 Do not touch frozen food with
wet hands! It may adhere to
your hands!
 Do not place liquids in bottles
and cans into the freezer
compartment. They may
explode.
 Place liquids in upright
position after tightly closing
the lid.
 Do not spray flammable
substances near the product,
as it may burn or explode.
 Do not keep flammable
materials and products with
flammable gas (sprays, etc.) in
the refrigerator.
 Do not place containers
holding liquids on top of the
product. Splashing water on
an electrified part may cause
electric shock and risk of fire.
 Exposing the product to rain,
snow, sunlight and wind will
cause electrical danger. When
relocating the product, do
not pull by holding the door
handle. The handle may come
off.
 Take care to avoid trapping
any part of your hands or body
in any of the moving parts
inside the product.
 Do not step or lean on the
door, drawers and similar parts
of the refrigerator. This will
cause the product to fall down
and cause damage to the
parts.
 Take care not to trap the
power cable.

6 / 18 EN Refrigerator/User Manual
Safety and environment instructions
1.1.1 HC warning
If the product comprises a cooling
system using R600a gas, take
care to avoid damaging the
cooling system and its pipe while
using and moving the product.
This gas is flammable. If the
cooling system is damaged, keep
the product away from sources
of fire and ventilate the room
immediately.
C
The label on the inner
left side indicates the
type of gas used in the
product.
1.1.2 For models with
water dispenser
 Pressure for cold water inlet
shall be maximum 90 psi(6.2
bar). If your water pressure
exceeds 80 psi(5.5 bar), use a
pressure limiting valve in your
mains system. If you do not
know how to check your water
pressure, ask for the help of a
professional plumber.
 If there is risk of water
hammer effect in your
installation, always use a
water hammer prevention
equipment in your installation.
Consult Professional plumbers
if you are not sure that there
is no water hammer effect in
your installation.
 Do not install on the hot water
inlet. Take precautions against
of the risk of freezing of the
hoses. Water temperature
operating interval shall be
33°F (0.6°C) minimum and
100°F (38°C) maximum.
 Use drinking water only.
1.2.Intended use
 This product is designed for
home use. It is not intended
for commercial use.
 The product should be used to
store food and beverages only.
 Do not keep sensitive
products requiring controlled
temperatures (vaccines,
heat sensitive medication,
medical supplies, etc.) in the
refrigerator.
 The manufacturer assumes no
responsibility for any damage
due to misuse or mishandling.
 Original spare parts will
be provided for 10 years,
following the product
purchasing date.
1.3.Child safety
 Keep packaging materials out
of children’s reach.
 Do not allow the children to
play with the product.
 If the product’s door comprises
a lock, keep the key out of
children’s reach.
1.4. Compliance with WEEE
Directive and Disposing
of the Waste Product
This product complies with
EU WEEE Directive (2012/19/EU).
This product bears a classification
symbol for waste electrical and
electronic equipment (WEEE).
This product has been
manufactured with high
quality parts and
materials which can be
reused and are suitable
for recycling. Do not
dispose of the waste
product with normal domestic

7 / 18EN
Refrigerator/User Manual
Safety and environment instructions
and other wastes at the end of its
service life. Take it to the
collection center for the recycling
of electrical and electronic
equipment. Please consult your
local authorities to learn about
these collection centers.
1.5.Compliance with
RoHS Directive
 This product complies with EU
WEEE Directive (2011/65/EU).
It does not contain harmful and
prohibited materials specified in
the Directive.
1.6.Package information
 Packaging materials of the
product are manufactured
from recyclable materials in
accordance with our National
Environment Regulations. Do
not dispose of the packaging
materials together with the
domestic or other wastes. Take
them to the packaging material
collection points designated by
the local authorities.

8 / 18 EN Refrigerator/User Manual
2Your Freezer
 Control Panel
 Flap
 Drawers
 Icematic
 Adjustable front feet
C
Figures that take place in this instruction manual are schematic and
may not correspond exactly with your product. If the subject parts are
not included in the product you have purchased, then it is valid for other
models.
1
5
2
3
4 *

9 / 18EN
Refrigerator/User Manual
3Installation
3.1. Appropriate
Installation Location
Contact an Authorized Service for the
installation of the product. In order to
prepare the product for use, refer the
information in the user manual and
ensure that electrical installation and
water installation are appropriate. If not,
call a qualified electrician and technician
to have any necessary arrangements
carried out.
B
Manufacturer shall
not be held liable for damages
that may arise from procedures
carried out by unauthorized
persons.
B
WARNINGProduct must
not be plugged in during
installation. Otherwise, there
is the risk of death or serious
injury!
A
WARNING:
If the door clearance of the
room where the product shall
be place is so tight to prevent
passing of the product, remove
the door of the room and pass
the product through the door
by turning it to its side; if this
does not work, contact the
authorized service.
 
surface to prevent jolts.
 
away from heat sources such as hobs,
heater cores and stoves and at least 5
cm away from electrical ovens.
 
direct sun light and kept in humid
places.
 
provided around your product in order
to achieve an efficient operation. If the
product is to be placed in a recess in
the wall, pay attention to leave at least
5 cm distance with the ceiling and side
walls.
Installing the Plastic Wedges
Plastic wedges supplied with the
product are used to create the distance
for the air circulation between the
product and the rear wall.
 To install the wedges, remove the
screws on the product and use the
screws supplied together with the
wedges.
 Insert the 2 plastic wedges onto the
rear ventilation cover as illustrated in
the figure.

10 / 18 EN Refrigerator/User Manual
Installation
3.2. Adjusting the Feet
If the product stands unbalanced after
installation, adjust the feet on the front
by rotating them to the right or left.
3.3. Electrical Connection
AWARNING: Do not make
connections via extension
cables or multi-plugs.
B
WARNING:Damaged
power cable must be
replaced by the Authorized
Service Agent.
C
If two coolers are to be
installed side by side, there
should be at least 4 cm
distance between them.
 Our company shall not be liable
for any damages that will arise
when the product is used without
grounding and electrical connection
in accordance with the national
regulations.
 Power cable plug must be within easy
reach after installation.
 Do not extension cords or cordless
multiple outlets between your
product and the wall outlet.

11 / 18EN
Refrigerator/User Manual
4Preparation
 For a freestanding appliance; ‘this
refrigerating appliance is not intended
to be used as a built-in appliance.
 Your refrigerator should be installed at
least 30 cm away from heat sources
such as hobs, ovens, central heater
and stoves and at least 5 cm away
from electrical ovens and should not be
located under direct sunlight.
 The ambient temperature of the room
where you install your refrigerator
should at least be -15°C. Operating your
refrigerator under colder conditions
than this is not recommended.
 Please make sure that the interior of
your refrigerator is cleaned thoroughly.
 If two refrigerators are to be installed
side by side, there should be at least 2
cm distance between them.
 When you operate your refrigerator
for the first time, please observe the
following instructions during the initial
six hours.
 The door should not be opened
frequently.
 It must be operated empty without any
food in it.
 Do not unplug your refrigerator. If
a power failure occurs out of your
control, please see the warnings in
the “Recommended solutions for the
problems” section.
 Original packaging and foam
materials should be kept for future
transportations or moving.
 The baskets/drawers that are
provided with the chill compartment
must always be in use for low energy
consumption and for better storage
conditions.
 Food contact with the temperature
sensor in the freezer compartment may
increase energy consumption of the
appliance. Thus any contact with the
sensor(s) must be avoided.
 In some models, the instrument panel
automatically turns off 5 minutes
after the door has closed. It will be
reactivated when the door has opened
or pressed on any key.
 Due to temperature change as a result
of opening/closing the product door
during operation, condensation on
the door/body shelves and the glass
containers is normal
 Since hot and humid air will not directly
penetrate into your product when the
doors are not opened, your product will
optimize itself in conditions sufficient
to protect your food. Functions and
components such as compressor, fan,
heater, defrost, lighting, display and so
on will operate according to the needs
to consume minimum energy under
these circumstances.

12 / 18 EN Refrigerator/User Manual
CFigures in this user manual are schematic and may not match the product
exactly. If the subject parts are not included in the product you have
purchased, then those parts are valid for other models.
5Operating the product
1 3 4
5
2
1.On/Off Indicator:
When the fridge is off, (On/Off) symbol
is lit. All the other symbols are turned off.
2. Freezer compartment temperature
setting button
Press this button to set the temperature
of the freezer compartment to -18,-19,-
20,-21, -22, -23,-24, -18... respectively.
Press this button to set the freezer
compartment temperature to the desired
value. (SET)
3. Quick freeze function button
Press this button to activate or
deactivate the quick freeze function.
When you activate the function, the
freezer compartment will be cooled to
a temperature lower than the set value.
(Quick)To turn on or off the icematic,
press and hold it for 3 seconds.
CUse the quick freeze
function when you want
to quickly freeze the
food placed in freezer
compartment. If you want
to freeze large amounts
of fresh food, activate this
function before putting the
food into the product.
CIf you do not cancel it, Quick
Freeze will cancel itself
automatically after 50 hours
at the most or when the
fridge compartment reaches
to the required temperature.
CThis function is not recalled
when power restores after a
power failure.
4. Alarm off warning
In case of power failure/high
temperature alarm, after checking the
food located in the freezer compartment,
press the alarm off button ( ) to clear
the warning.
5. Eco fuzzy
Press and hold the eco fuzzy button
for 1 seconds to activate the eco fuzzy
function. The freezer will start to operate
in the most economic mode at least 6
hours later and the economic usage
indicator will be on. (eco3") Press and
hold the eco fuzzy function button for 3
seconds to disable the eco fuzzy function.
This indicator becomes on 6 hours later
while the eco fuzzy function is on.

13 / 18EN
Refrigerator/User Manual
Operating the product
5.1. Freezing fresh food
 In order to preserve the quality of
the food, it shall be frozen as quickly
as possible when it is placed in the
freezer compartment, use the fast
freezing feature for this purpose.
 You may store the food longer in
freezer compartment when you
freeze them while they are fresh.
 Pack the food to be frozen and close
the packing so that it would not allow
entrance of air.
 Ensure that you pack your food
before putting them in the freezer.
Use freezer containers, foils and
moisture-proof papers, plastic bags
and other packing materials instead
of traditional packing papers.
 Label each pack of food by adding
the date before freezing. You may
distinguish the freshness of each
food pack in this way when you open
your freezer each time. Store the
food frozen before in the front side of
compartment to ensure that they are
used first.
CThe freezer compartment
defrosts automatically.
 Frozen food must be used
immediately after they are thawed
and they should not be re-frozen.
 Do not freeze too large quantities of
food at one time.

14 / 18 EN Refrigerator/User Manual
Operating the product
Freezer
Compartment
Setting
Fridge
compartment
Setting
Remarks
-18°C 4°C This is the normal recommended setting.
-20,-22 or -24°C 4°C These settings are recommended when the
ambient temperature exceeds 30°C.
Quick Freeze 4°C
Use when you wish to freeze your food in a short
time. Your product will return to its previous
mode when the process is over.
-18°C or colder 2°C
Use these settings if you think that your fridge
compartment is not cold enough because of the
hot ambient conditions or frequent opening and
closing of the door.
5.2. Recommendations for
preserving the frozen food
Compartment shall be set to -18°C at least.
 Put packages in the freezer as
quickly as possible after purchase without
allowing the to thaw.
 Check whether the "Use By" and
"Best Before" dates on the packaging are
expired or not before freezing it.
 Ensure that the package of the food
is not damaged.
5.3. Deep-freeze
information
According to IEC 62552 standards, the
product shall freeze at least 4.5 kg of food
at 32°C ambient temperature to -18°C or
lower within 24 hours for every 100-litres
of freezer volume.
It is possible to preserve the food for
a long time only at -18°C or lower
temperatures.
You can keep the freshness of food
for many months (at -18°C or lower
temperatures in the deep freeze).
Foods to be frozen should not be allowed
to come in contact with the previously
frozen items to prevent them from
getting thawed partially.
Boil the vegetables and drain their water
in order to store vegetables for a longer
time as frozen. After draining their
water, put them in air-proof packages
and place them inside the freezer. Food
such as bananas, tomatoes, lettuce,
celery, boiled eggs, potatoes are not
suitable for freezing. When these foods
are frozen, only their nutritional value
and taste shall be affected negatively.
They shall not be spoiled so that they
would create a risk for human health.

15 / 18EN
Refrigerator/User Manual
Operating the product
Freezer
Compartment
Setting
Fridge
compartment
Setting
Remarks
-18°C 4°C This is the normal recommended setting.
-20,-22 or -24°C 4°C These settings are recommended when the
ambient temperature exceeds 30°C.
Quick Freeze 4°C
Use when you wish to freeze your food in a short
time. Your product will return to its previous
mode when the process is over.
-18°C or colder 2°C
Use these settings if you think that your fridge
compartment is not cold enough because of the
hot ambient conditions or frequent opening and
closing of the door.
- Active”quıck freeze function” at least
24 hour before loading fresh food.
- Put 2 pcs ice packs ( if available )
inside the bottom drawer.
- Place fresh food on the shelves of
2 nd&3rd from the bottom.(maximum
capacıty can be achieved by removing
the drawers
5.4. Placing the food
Freezer
compartment
shelves
Various frozen food
such as meat, fish,
ice cream, vegetables
and etc.
Refrigerator
compartment
shelves
Food in pans, covered
plates and closed
containers, eggs (in
closed container)
Door shelves
of fridge
compartment
Small and packaged
food or beverage
Crisper Vegetables and fruits
Fresh zone
compartment
Delicatessen
(breakfast food,
meat products that
shall be consumed in
a short time)
5.5. Door open warning
(This feature is optional)
An audio warning signal will be given
when the door of your product is left
open for at least 1 minute. This warning
will be muted when the door is closed
or any of the display buttons (if any) are
pressed.
Door open warning is given to user both
visually and acoustically. If the warning
continues for 10 minutes, interior lights
will be turned off.

To activate fast freeze function, please
turn the knob to MAX position. 50 hours
after the fast freeze function was
activated,the appliance withautomaticly
switch to normal function. If there’s no
intend to freeze new fresh food, do not
switch the knob to MAX setting. If the
knob is left at the MAX position, since
appliance is previously turned to normal
running conditions; in order to activate
the Quick Freeze Function again, please
switch the knob out of MAX position and
then switch it to MAX again. For the best
possible freezing performance, the fresh
food to be frozen should be introduced
24 hours after starting the quick freeze
function.

16 / 18 EN Refrigerator/User Manual
Operating the product
5.6. Changing the door
opening direction
Door opening direction of your refrige-
rator can be changed according to the
place you are using it.If this is neces-
sary, please call your nearest Authorized
Service.
Above description is a general expressi-
on.For information on changing the ope-
ning direction of the door, you must refer
to the warning label located on the inner
side of the door.


*May not be available in all models
Using the Icematic
Fill the Icematic with water and place
it into its seat. Your ice will be ready
approximately in two hours. Do not
remove the Icematic from its seating to
take ice.
Turn the knobs on the ice reservoirs
clockwise by 90 degrees.
Ice cubes in the reservoirs will fall down
into the ice storage container below.
You may take out the ice storage
container and serve the ice cubes.
If you wish, you may keep the ice cubes
in the ice storage container.
Ice storage container
Ice storage container is only intended
for accumulating the ice cubes. Do not
put water in it. Otherwise, it will break.

17 / 18EN
Refrigerator/User Manual
6Maintenance and cleaning
Cleaning your fridge at regular intervals
will extend the service life of the pro-
duct.
BWARNING:
Unplug the product before cleaning it.
 Never use gasoline, benzene or
similar substances for cleaning
purposes.
 Never use any sharp and abrasive
tools, soap, household cleaners,
detergent and wax polish for
cleaning.
 For non-No Frost products,
water drops and frosting up to a
fingerbreadth occur on the rear wall
of the Fridge compartment. Do not
clean it; never apply oil or similar
agents on it.
 Only use slightly damp microfiber
cloths to clean the outer surface of
the product. Sponges and other types
of cleaning cloths may scratch the
surface
 Dissolve one teaspoon of bi-
carbonate in half litre of water. Soak
a cloth with the solution and wrung
it thoroughly. Wipe the interior of the
refrigerator with this cloth and the
dry thoroughly.
 Make sure that no water enters the
lamp housing and other electrical
items.
 If you will not use the refrigerator
for a long period of time, unplug it,
remove all food inside, clean it and
leave the door ajar.
 Check regularly that the door gaskets
are clean. If not, clean them.
 To remove door and body shelves,
remove all of its contents.
 Remove the door shelves by pulling
them up. After cleaning, slide them
from top to bottom to install.
 Never use cleaning agents or water
that contain chlorine to clean the
outer surfaces and chromium coated
parts of the product. Chlorine causes
corrosion on such metal surfaces.
6.1 Avoiding bad odours
 Materials that may cause odour
are not used in the production of
our refrigerators. However, due
to inappropriate food preserving
conditions and not cleaning the inner
surface of the refrigerator as required
can bring forth the problem of odour.
Pay attention to following to avoid
this problem:
 Keeping the refrigerator clean is
important. Food residuals, stains, etc.
can cause odour. Therefore, clean
the refrigerator with bi-carbonate
dissolved in water every few months.
Never use detergents or soap.
 Keep the food in closed containers.
Microorganisms spreading out from
uncovered containers can cause
unpleasant odours.
 Never keep the food that have passed
best before dates and spoiled in the
refrigerator.
6.2 Protecting the plas-
tic surfaces
Do not put liquid oils or oil-cooked meals
in your refrigerator in unsealed contai-
ners as they damage the plastic surfaces
of the refrigerator. If oil is spilled or sme-
ared onto the plastic surfaces, clean and
rinse the relevant part of the surface at
once with warm water.

18 / 18 EN Refrigerator/User Manual
7. Troubleshooting
Check this list before contacting the
service. Doing so will save you time
and money. This list includes frequent
complaints that are not related to faulty
workmanship or materials. Certain
features mentioned herein may not
apply to your product.
The refrigerator is not working.
 The power plug is not fully settled.
>>> Plug it in to settle completely
into the socket.
 The fuse connected to the socket
powering the product or the main
fuse is blown. >>> Check the fuses.
Condensation on the side wall of the
cooler compartment (MULTI ZONE,
COOL, CONTROL and FLEXI ZONE).
 The door is opened too frequently
>>> Take care not to open the
product’s door too frequently.
 The environment is too humid. >>>
Do not install the product in humid
environments.
 Foods containing liquids are kept
in unsealed holders. >>> Keep the
foods containing liquids in sealed
holders.
 The product’s door is left open. >>>
Do not keep the product’s door open
for long periods.
 The thermostat is set to too low
temperature. >>> Set the thermostat
to appropriate temperature.
Compressor is not working.
 In case of sudden power failure
or pulling the power plug off and
putting back on, the gas pressure
in the product’s cooling system is
not balanced, which triggers the
compressor thermic safeguard.
The product will restart after
approximately 6 minutes. If the
product does not restart after this
period, contact the service.
 Defrosting is active. >>> This
is normal for a fully-automatic
defrosting product. The defrosting is
carried out periodically.
 The product is not plugged in. >>>
Make sure the power cord is plugged
in.
 The temperature setting is incorrect.
>>> Select the appropriate
temperature setting.
 The power is out. >>> The product
will continue to operate normally
once the power is restored.
The refrigerator’s operating noise is
increasing while in use.
 The product’s operating performance
may vary depending on the ambient
temperature variations. This is normal
and not a malfunction.
The refrigerator runs too often or for
too long.
 The new product may be larger than
the previous one. Larger products will
run for longer periods.
 The room temperature may be high.
>>> The product will normally run
for long periods in higher room
temperature.
 The product may have been recently
plugged in or a new food item is
placed inside. >>> The product
will take longer to reach the set
temperature when recently plugged
in or a new food item is placed inside.
This is normal.
 Large quantities of hot food may have
been recently placed into the product.
>>> Do not place hot food into the
product.
 The doors were opened frequently or
kept open for long periods. >>> The
warm air moving inside will cause the
product to run longer. Do not open
the doors too frequently.

19 / 18EN
Refrigerator/User Manual
Troubleshooting
 The freezer or cooler door may be
ajar. >>> Check that the doors are
fully closed.
 The product may be set to
temperature too low. >>> Set the
temperature to a higher degree and
wait for the product to reach the
adjusted temperature.
 The cooler or freezer door washer
may be dirty, worn out, broken or
not properly settled. >>> Clean or
replace the washer. Damaged / torn
door washer will cause the product to
run for longer periods to preserve the
current temperature.
The freezer temperature is very
low, but the cooler temperature is
adequate.
 The freezer compartment
temperature is set to a very low
degree. >>> Set the freezer
compartment temperature to a higher
degree and check again.
The cooler temperature is very
low, but the freezer temperature is
adequate.
 The cooler compartment temperature
is set to a very low degree. >>>
Set the freezer compartment
temperature to a higher degree and
check again.
The food items kept in cooler
compartment drawers are frozen.
 The cooler compartment temperature
is set to a very low degree. >>>
Set the freezer compartment
temperature to a higher degree and
check again.
The temperature in the cooler or the
freezer is too high.
 The cooler compartment temperature
is set to a very high degree. >>>
Temperature setting of the cooler
compartment has an effect on
the temperature in the freezer
compartment. Wait until the
temperature of relevant parts reach
the sufficient level by changing the
temperature of cooler or freezer
compartments.
 The doors were opened frequently or
kept open for long periods. >>> Do
not open the doors too frequently.
 The door may be ajar. >>> Fully close
the door.
 The product may have been recently
plugged in or a new food item is
placed inside. >>> This is normal.
The product will take longer to reach
the set temperature when recently
plugged in or a new food item is
placed inside.
 Large quantities of hot food may have
been recently placed into the product.
>>> Do not place hot food into the
product.
Shaking or noise.
 The ground is not level or durable.
>>> If the product is shaking when
moved slowly, adjust the stands to
balance the product. Also make sure
the ground is sufficiently durable to
bear the product.
 Any items placed on the product may
cause noise. >>> Remove any items
placed on the product.
The product is making noise of liquid
flowing, spraying etc.
 The product’s operating principles
involve liquid and gas flows. >>> This
is normal and not a malfunction.

20 / 18 EN Refrigerator/User Manual
Troubleshooting
There is sound of wind blowing
coming from the product.
 The product uses a fan for the cooling
process. This is normal and not a
malfunction.
There is condensation on the
product’s internal walls.
 Hot or humid weather will increase
icing and condensation. This is normal
and not a malfunction.
 The doors were opened frequently or
kept open for long periods. >>> Do
not open the doors too frequently; if
open, close the door.
 The door may be ajar. >>> Fully close
the door.
There is condensation on the
product’s exterior or between the
doors.
 The ambient weather may be humid,
this is quite normal in humid weather.
>>> The condensation will dissipate
when the humidity is reduced.
The interior smells bad.
 The product is not cleaned regularly.
>>> Clean the interior regularly using
sponge, warm water and carbonated
water.
 Certain holders and packaging
materials may cause odour. >>>
Use holders and packaging materials
without free of odour.
 The foods were placed in unsealed
holders. >>> Keep the foods in
sealed holders. Micro-organisms
may spread out of unsealed food
items and cause malodour. Remove
any expired or spoilt foods from the
product.
The door is not closing.
 Food packages may be blocking
the door. >>> Relocate any items
blocking the doors.
 The product is not standing in full
upright position on the ground. >>>
Adjust the stands to balance the
product.
 The ground is not level or durable.
>>> Make sure the ground is level
and sufficiently durable to bear the
product.
The vegetable bin is jammed.
 The food items may be in contact
with the upper section of the drawer.
>>> Reorganize the food items in the
drawer.
If The Surface Of The Product Is Hot.
 High temperatures may be observed
between the two doors, on the side
panels and at the rear grill while
the product is operating. This is
normal and does not require service
maintenance!Be careful when
touching these areas.
AWARNING:
If the problem persists after following
the instructions in this section, contact
your vendor or an Authorised Service. Do
not try to repair the product.