Benchmark Ticket Station User manual

2
Table of Contents
General Operation 2
Air Blast Cleaning System 3
Setup 4
Changing Ticket Bags 5
Loading Printer Paper 6
Tower Light Status 7
Ticket Taker General 7-9
Ticket Taker Overview 7-8
Ticket Taker Operation 9
Clearing a Ticket Jam 9
Troubleshooting Guide 10-13
Programming 14
Error Codes 16
Parts List 17-18
Schematics 19-20

3
Built for Reliability
The Benchmark Ticket Station is a compact ticket cash in machine that was engineered
for reliability. Here are some of the key features you should be aware of:
1. Self Cleaning
• All of the opto sensors and barcode scanners are automatically cleaned
with an air blast regularly
2. Independent Systems
• Each door contains a ticket taker system independent from one another. If
there is a problem with one of the systems, the remaining systems will still
operate
3. Redundant Power Supplies
• There are two power supplies in each ticket station.
4. Status Tower Light
• The ticket station features a tower light ht that will signal a printer
problem (out of paper etc.), a ticket taker problem, and will let you know
when the ticket bags are full
5. Low Dust Cutting
• The cutters in the Ticket Station are designed to cut the tickets like a pair
of scissors for low dust creation, contributing to clean optos and barcode
scanners.
1 to 4 Stations Field Expandable
Standard unit is complete and ready to add another station at any time. Just bolt the door
on and plug it in.
Important Note:
Each of the access doors uses a power lockout switch. When the door is open, the ticket
taker will not operate unless you manually pull the switch to turn it on. If you must
activate the power while the door is open, use caution around the moving parts and belts
in the ticket taker.
For more information and service details, please visit www.benchmarkgames.com.

4
Setup
1. Install Power Cord
The power cord can be run down and out the bottom of
the machine or up and out the top of the machine.
• To run the cord out the bottom of the machine:
1. Feed the power cord1through the lower power
cord hole2in the bottom of the machine.
2. Connect power cord to the power connector3at
the main harness.
-Be sure to secure the wires tight along the
inside corner away from the scale floor4 View inside looking down
3. Plug power cord into a power
receptacle. If a floor receptacle is
used, position machine over the top of
it.
• To run the cord up and out the top of the
machine:
1. Detach the power wires5from the
wire clips on the inside left corner of
machine
2. Run power wires up inside corner
attaching into wire clips
3. Remove wire plate screws6and wire
plate7
4. Connect power cord to power
connector8on the main harness.
5. Run the power cord up and out the top
of the machine securing with wire
clips.
6. Replace wire plate and reattach with screws.
2. Install ticket bags (see “Changing Ticket Bags”
section of this manual).
3. Program barcode, machine number, etc. as desired
(see “Programming section of this manual).
View inside looking up
View UI

5
General Operation
1. Insert tickets into the ticket taker
using the easy load ticket
ramp1. The LED display2will
indicate the number of tickets
counted and the Print Receipt
Button3will flash.
2. When all of the tickets have been
fed into the machine, press the
Print receipt button and wait for
the printer to completely print
the receipt. The receipt will feed
to the front of the printer bezel4
and stop.
3. Pull the receipt straight out.
4.
Air Blast Cleaning System
The Air blast cleaning system in the Ticket Station is comprised of an air pump, a relay,
the main air hose plumbing, one air valve per ticket taker, and the local air hose
plumbing that is distributed from a manifold after the air valve.
The cleaning cycle starts whenever any one of the ticket takers has taken 350 tickets. It
restarts every 350 tickets thereafter.
At the beginning of the cleaning cycle, the pump runs for about 10 seconds to build
pressure in the system. The air solenoid corresponding to the ticket taker that has taken
the 350 tickets is then activated, releasing an air blast over the barcode scanners and opto
sensors.
Changing Ticket Bags
1. Open front door.
2. Remove basket containment rail1.
3. Remove front ticket basket2, pull
ticket bag through the bottom of the
basket, and remove ticket bag.
4. Repeat step 3 for the rear ticket bag.
5. Replace ticket bags and basket
containment rail.