Benchmark Ticket Station User manual

2
Table of Contents
General Operation 2
Air Blast Cleaning System 3
Setup 4
Changing Ticket Bags 5
Loading Printer Paper 6
Tower Light Status 7
Ticket Taker General 7-9
Ticket Taker Overview 7-8
Ticket Taker Operation 9
Clearing a Ticket Jam 9
Troubleshooting Guide 10-13
Programming 14
Error Codes 16
Parts List 17-18
Schematics 19-20

3
Built for Reliability
The Benchmark Ticket Station is a compact ticket cash in machine that was engineered
for reliability. Here are some of the key features you should be aware of:
1. Self Cleaning
• All of the opto sensors and barcode scanners are automatically cleaned
with an air blast regularly
2. Independent Systems
• Each door contains a ticket taker system independent from one another. If
there is a problem with one of the systems, the remaining systems will still
operate
3. Redundant Power Supplies
• There are two power supplies in each ticket station.
4. Status Tower Light
• The ticket station features a tower light ht that will signal a printer
problem (out of paper etc.), a ticket taker problem, and will let you know
when the ticket bags are full
5. Low Dust Cutting
• The cutters in the Ticket Station are designed to cut the tickets like a pair
of scissors for low dust creation, contributing to clean optos and barcode
scanners.
1 to 4 Stations Field Expandable
Standard unit is complete and ready to add another station at any time. Just bolt the door
on and plug it in.
Important Note:
Each of the access doors uses a power lockout switch. When the door is open, the ticket
taker will not operate unless you manually pull the switch to turn it on. If you must
activate the power while the door is open, use caution around the moving parts and belts
in the ticket taker.
For more information and service details, please visit www.benchmarkgames.com.

4
Setup
1. Install Power Cord
The power cord can be run down and out the bottom of
the machine or up and out the top of the machine.
• To run the cord out the bottom of the machine:
1. Feed the power cord1through the lower power
cord hole2in the bottom of the machine.
2. Connect power cord to the power connector3at
the main harness.
-Be sure to secure the wires tight along the
inside corner away from the scale floor4 View inside looking down
3. Plug power cord into a power
receptacle. If a floor receptacle is
used, position machine over the top of
it.
• To run the cord up and out the top of the
machine:
1. Detach the power wires5from the
wire clips on the inside left corner of
machine
2. Run power wires up inside corner
attaching into wire clips
3. Remove wire plate screws6and wire
plate7
4. Connect power cord to power
connector8on the main harness.
5. Run the power cord up and out the top
of the machine securing with wire
clips.
6. Replace wire plate and reattach with screws.
2. Install ticket bags (see “Changing Ticket Bags”
section of this manual).
3. Program barcode, machine number, etc. as desired
(see “Programming section of this manual).
View inside looking up
View UI

5
General Operation
1. Insert tickets into the ticket taker
using the easy load ticket
ramp1. The LED display2will
indicate the number of tickets
counted and the Print Receipt
Button3will flash.
2. When all of the tickets have been
fed into the machine, press the
Print receipt button and wait for
the printer to completely print
the receipt. The receipt will feed
to the front of the printer bezel4
and stop.
3. Pull the receipt straight out.
4.
Air Blast Cleaning System
The Air blast cleaning system in the Ticket Station is comprised of an air pump, a relay,
the main air hose plumbing, one air valve per ticket taker, and the local air hose
plumbing that is distributed from a manifold after the air valve.
The cleaning cycle starts whenever any one of the ticket takers has taken 350 tickets. It
restarts every 350 tickets thereafter.
At the beginning of the cleaning cycle, the pump runs for about 10 seconds to build
pressure in the system. The air solenoid corresponding to the ticket taker that has taken
the 350 tickets is then activated, releasing an air blast over the barcode scanners and opto
sensors.
Changing Ticket Bags
1. Open front door.
2. Remove basket containment rail1.
3. Remove front ticket basket2, pull
ticket bag through the bottom of the
basket, and remove ticket bag.
4. Repeat step 3 for the rear ticket bag.
5. Replace ticket bags and basket
containment rail.

6
Loading Printer Paper
The printer will take different paper roll sizes. Small paper rolls (usually 7/16” diameter
core) should be loaded on the small spindle2located on the printer assembly. The
largest paper roll that can be used on the small spindle is 2-3/4” diameter. Large paper
rolls (11/16” diameter core) are loaded on the large spindle4located above the printer
assembly on the door. The largest paper roll that can be used on the large spindle is 6”.
Note: The printer will only print on one side of
the paper. Pay attention to the orientation of the
paper roll when installing.
Loading Small Rolls
1. Turn the roller release handle1counter
clockwise ¼ turn so that the paper will be
allowed to feed into the printer.
2. Load the paper onto the small spindle2so
that the free end is fed from the bottom of
the roll and over the guide rail3.
3. Feed paper as shown in the picture on the
side of the printer.
4. Turn the roller release handle1clockwise ¼
turn into the ready position. The printer will automatically feed.
5. Tear excess from bezel.
Loading Large Rolls
1. Turn the roller release handle1counter clockwise
¼ turn so that the paper will be allowed to feed into
the printer.
2. Load the paper onto the large spindle4with the
free end of the paper facing down and away from
the door.
3. Feed the paper under the small spindle2, over the
ticket guide rail3and into the printer.
4. Turn the roller release handle1clockwise ¼ turn
into the ready position. The printer will
automatically feed.
5. Tear excess from bezel.

7
Tower Light Status
The tower light located on the top of the Ticket Station will let you know from across the
room if something in the machine needs attention. You can further narrow the location of
the problem from outside the machine by looking at the LCD display on each door. The
door with the problem will have an error code on it. Here is what the lights indicate:
White Light Flashing indicates power and is used as an attraction so customers can
easily locate the machine
White Light Solid indicates that it is time to change the bag containing discarded tickets.
Red Light Solid indicates that there is a ticket taker problem. Refer to troubleshooting
section of this manual.
Yellow Light Solid indicates that there is a problem with the printer. This is most often
seen when a printer need paper. If the printers do not need paper, refer to the
troubleshooting section of this manual.
Ticket Taker General
Note: When a door is open for service, the lockout switch kills the 24V to the
corresponding door. This keeps the ticket taker from operating for safety. If you must
activate the power at the lockout switch for troubleshooting or programming, use caution
around the ticket taker belts and cutters. ALWAYS STAY CLEAR OF THE TICKET
CUTTERS.
Ticket Taker Overview
The ticket takers are comprised of 4 main parts plus the drive motor:
1. Ticket taker main body includes:
a. Ticket sense transmitter1
b. Lower urethane roller2

8
2. Ticket taker top assembly includes:
a. Upper urethane roller1
b. Ticket sense opto receiver2
c. Notch sense opto receiver3
d. Upper barcode scanner4
e. Blue flat springs5
3. Ticket taker belt assembly includes:
a. Ticket transport belts1
b. Lower barcode scanner2
c. Notch opto transmitter3
4. Ticket taker cutter assembly
5. Drive motor assembly includes:
a. Stepper motor1
b. Hall effect sensor2

9
Ticket Taker Operation
When ticket is inserted the ticket taker, the ticket sense opto is interrupted which starts
the ticket taker drive motor. The urethane rollers take the ticket(s) to the transport belts
which carry the ticket(s) to the cutters. There are blue flat springs in the top assembly
that push down on the top assembly keeping the ticket down on the transport belts.
During the ticket travel over the transport belts, the notch opto senses the center notch of
the tickets and the upper and lower side of the ticket is scanned for a barcode. We sense
that the motor is turning with a hall effect sensor which is activated by a magnet located
in the motor pulley passing over the circuit board. If there is no signal pulsing from the
hall effect sensor when the motor is supposed to be running, the power to the motor will
be turned off.
Clearing a Ticket Jam
1. Loosen captive thumbscrew1(1 each
side)
2. Tilt cutter assembly2down
3. Use brass handle3to pull top assembly4
back and up to remove.
4. Remove jammed tickets.
5. Carefully replace top assembly.
6. Tilt cutter assembly up and refasten
thumbscrew
Cutter Assembly Shown Tilted Down Top Assembly Shown Removed

10
Troubleshooting Guide
Note: There are (2) power distribution circuit boards mounted to the power
supply housing. Each board holds (3) fuses, one 5V & two 12V. If there is a DC
power problem, check these fuses.
Ticket Taker will
not start
1. Check ticket sense opto pair. LED should come on
and power output should pull to ground on the ticket
sense opto receiver1when opto is blocked by ticket.
Check for good power and ground to ticket sense opto
transmitter2and ticket sense opto receiver1.
2. Check for good signal to ticket eater pcb3input from
ticket sense opto receiver1
3. Check all ticket eater motor connections
Ticket Taker
runs
continuously
1. Ticket sense opto path is blocked; check for ticket or
debris.
2. Bad ticket sense opto receiver or transmitter.

11
Ticket Taker
runs slowly
then stops
Hall effect pcb1output not getting to the ticket eater board.
1. Check that when the motor is running, the LED2on
the hall effect pcb1is flashing at least one time per
motor revolution. If the LED does not flash:
a. Check to see if the motor pulley3is tight on the
motor shaft.
b. Check the distance of the motor pulley from the
hall effect sensor pcb. There is a magnet on
the inside of the motor pulley that activates the
sensor every revolution. If the pulley is located
too far from the sensor pcb, the magnetic
strength will be too weak to activate the sensor.
c. Check voltage to the hall effect pcb
If the LED does flash, check the output of the hall effect
sensor pcb all the way to the ticket eater pcb

12
Ticket Taker will
not count with
Ticket inserted
in any direction
1. Check notch count opto pair. LED on notch opto
receiver1should flash as tickets are fed into ticket
taker.
a. If LED does not flash, check power to the notch
opto transmitter2and notch opto receiver1.
b. If LED is always on, something is blocking the
opto path or the opto is dirty.
2. If LED does flash, check output of notch count opto all
the way to the ticket eater pcb.
3. Check power to barcode pcb’s and output all the way
back to ticket eater pcb3.
Ticket Taker
counts
accurately with
barcode only up
or only down
1. Check power to and output from barcode scanner pcb
corresponding to the side that does not work.
Ticket count is
intermittent
To help diagnose the problem, you can, through
programming options, change the ticket verification to notch
from barcode. If the ticket count becomes accurate, the
problem is related to the barcode. If the count is still
intermittent, the problem is probably related to the notch opto
sensors.
1. Bad tickets with poor printing or out of spec barcode.
2. Clean barcode scanner pcb’s and opto notch
transmitter and receivers (if this works check pump
operation and pneumatic cleaning system for leaks).
3. Check for loose wire connections to barcode scanners
or opto notch optos
Single tickets
do not count
accurately
Check that tickets travel through the ticket taker at a
consistent rate without stopping or slowing dramatically.
1. Check for debris in ticket eater
2. Check for equal spring pressure from the flat springs,
make sure they are not bent
3. Check ticket transport belts for tracking, breakage,
stretch or extreme wear

13
Printer does not
print 1. Out of paper
2. Paper installed backwards. The printer will only print
on one side of the paper. See “Installing Printer
Paper” section of this manual to verify correct
installation.
3. Paper guide plate1pushed up. This plate needs to
be all the way in the down position in order for the
printer to print. If you find this in the up position, check
to be sure receipt path is clear and that paper can be
fed freely through the door.
Sensors need
cleaning often 1. Make sure the air pump1comes on every 350 tickets.
2. Make sure there are no leaks in the main air plumbing
3. Make sure there are no leaks in the local air plumbing
at the doors. Check air hose connections at the air
valve manifolds2.
Note: If the problem is most often with one particular ticket
taker, it is most likely a leak in the air plumbing system local
to the door with the problem after the air valve3.
Shown with ticket
baskets removed

14
Programming
PLEASE NOTE: The lockout switch must be activated for all programming
functions to work. Be sure to pull the plunger out to activate power to the ticket taker
board before programming. Use caution as the ticket taker now has power.
If at any time the message “COMM. ERROR” is displayed, there is a problem with
communications between the boards, and programming is not possible. If this
condition occurs, check to be sure lockout switch is activated, or turn off the machine,
check all harness connections, insure that the power switch is on to the Ticket Eater
board, and turn on the machine.
1.) Entering Programming Mode
To enter program mode, press and
hold the PROGRAM button2
located on the back of the Printer
Interface Board (the board with the
LCD display). After 2 seconds,
“PROGRAM MODE” will appear
on the LCD Display. At this time,
release the button. Momentarily,
”PLEASE WAIT will appear while
the Totals are retrieved. At this time
“TOTAL TICKETS” with the
number of tickets taken in will be
displayed.
2.) TOTAL TICKETS
The total tickets taken in are displayed. The total will rollover to zero when it reaches
10,000,000. Depressing the PROGRAM button will reset the count to zero, and
depressing the NEXT button1will display “LAST RECEIPT NUMBER”.
3.) LAST RECEIPT NUMBER
The last receipt number printed is displayed. This number automatically increments
on every print, and rolls over to 1 after Receipt Number 9999. Depress the
PROGRAM button to reset the receipt number, and depress the NEXT button to
display “ENTER PROGRAM MODE?”
4.) “ENTER PROGRAM MODE?”
Depressing the PROGRAM button at this time will enter the area of Program Mode
where parameters may be changed. Depressing the NEXT button will return the game
to Run Mode.
5.) “DATE/TIME”
If Program Mode has been entered, the first setting is the Date and Time. The cursor
will be flashing and at the Month position. Depressing the PROGRAM button will
step through the month from 01 to 12. Depressing the NEXT button will move the

15
cursor to the Day position. Enter the Day using the PROGRAM button. Depressing
the NEXT button will move the cursor to the Year position. Depressing the
PROGRAM button will increment the Year from 00 to 99. Depressing the NEXT
button will move the Cursor the Hour position. The time is set in 24-Hour format.
Depressing the PROGRAM button will increment the Hour from 00 to 24 Hours.
Depressing the NEXT button will move the cursor to the Minutes position.
Depressing the PROGRAM button at this time will increment the minutes from 00 to
59. Depressing the NEXT button will go to the next option, “ENTER MACHINE
NUMBER”
6.) “ENTER MACHINE NUMBER”
The machine number for each unit can be set from 0 to 99. Depressing the
PROGRAM button will increment this value, and depressing the NEXT button will
move to the next option, BarCode entry.
7.) “ENTER BARCODE?”
Depressing the PROGRAM button will allow for entry/editing of the 4-Digit
Interleaved 2 of 5 barcode present on the ticket for ticket validation. Depressing the
NEXT button will skip this step.
8.) “BARCODE: 0000”
This option sets the 4-Digit barcode. The flashing cursor will be over the first digit.
Depressing the PROGRAM button will change the value of this digit from 0 to 9 then
back to 0. Depressing the NEXT button will move the cursor to the next digit.
Continue in this manner until the last digit is entered, then depressing the NEXT
button will move to the next option, “TICKET SECURITY”.
9.) TICKET SECURITY
This option sets the Level of ticket barcode validation used. The PROGRAM button
will change the value from 0 to 2, then back to 0, and the NEXT button will move to
the next option, “SAFETY MODE”. The Three security levels are as follows:
LEVEL 0 – Notch Only Validation, no Barcode required
LEVEL 1 - Barcode Validation, Standard (Recommended)
LEVEL 2 – Barcode Validation, HIGH Security
10.) SAFETY MODE
This option sets the Safety Level of the ticket eaters. Off is the normal mode and is
recommended. ON lessens the power of the ticket eaters. Depressing the PROGRAM
button changes the setting, and depressing the NEXT button moves to the next option,
“RE-ENTER PROGRAM MODE?”
11.)RE-ENTER PROGRAM MODE?
This option give you the opportunity to go through the programming settings again.
Depressing the PROGRAM button will re-enter the Program Mode at the beginning,
and depressing the NEXT button will leave Program Mode, and return to Run Mode.

16
ERROR CODES
The LCD Display on the Ticket Station will show common error codes to help in
troubleshooting. There are two Types of errors; those associated with the Ticket Eater
and those associated with the Printer. The LCD Display will show which type of error
it is, “TICKET ERROR” or “PRINTER ERROR” along with the associated error
number.
The Errors are as follows:
1.) Ticket Errors:
ERROR 1: Ticket Jam
2.) Printer Errors:
ERROR 1: Printer Platen Open
ERROR 2: Printer Out Of Paper
ERROR 3: Printer Head Temperature Abnormal
ERROR 4: Printer Cutter Cover Open (usually indicates a Paper Jam)
ERROR 5: Printer Communications Failure
NOTE:
If one of Errors 1 through 4 occur in the middle of a receipt print, the Printer may
default to ERROR 5. Insure that all of the possible errors are checked before
assuming a communications failure.
If the Printer is in the middle of printing the receipt and runs out of paper, it will
retain the information for that receipt AS LONG AS POWER IS NOT TURNED
OFF TO THE PRINTER. Reload the paper without turning the printer off and it will
complete the printing of the last receipt.

17
Parts List
87-ASM-24
Ticket Taker 87-ASM-25 Ticket Taker
Top
87-ASM-26
Ticket Taker Belt
Assy.
87-ASM-27
Ticket Taker
Body
87-ASM-28
Ticket Cutter
87-ASM-45
Ticket Taker
Stepper Motor
87-ASM-46
Solenoid
Valve Assy.
PCB-020
Opto Transmitter
Single
PCB-021
Opto Receiver
Single
PCB-022
Barcode
Reader
PCB-026
Hall Effect
Sensor
PCB-027
Printer
Driver
Board

18
PCB-028
Stepper driver
single white
series
87-SHM-06
Spring Tab
Bent
ELM-021
Lockout Switch ELM-022 Tower Light, 3
color
PCB-029
5 digit led
display
ELM-023
Printer, Thermal
MOT-004
Air Pump

BOTTOM
1
2
3
4
5
6
7
8
9
10
11
12
N
CONNECTOR DOOR 2
1
2
3
4
5
6
7
8
9
10
11
12
12 PIN CONNECTOR DOOR 1
12 VOLTS COMMON 22 GA YELLOW
12 VOLTS COMMON 22 GA YELLOW
GND SIGNAL 22 GA BLACK
22 GA SIGNAL GND BLACK
22 GA YELLOW/GREEN
22 GA YELLOW/GREEN
22 GA RED
22 GA RED 5 VOLTS
GND 18 GA BLACK
GND 18 GA BLACK
GND 18 GA BLACK
GND 18 GA BLACK
12A
1
GND
2
5V
3
12A
4
GND
5
GND
6
12A
7
GND
8
GND
9
12B
10
12A
11
12B
12
123
456
789
101112
P1
OK/TICKETS FULL
MIDDLE
EATER FAULT
TOP
S1
SW-SPST
S2
SW-SPST
FULL TICKET BAG
SW-SPST
1
2
3
24 VOLT POWER 1
12 VOLTS 18 GA YELLOW
24 VOLTS 18 GA ORANGE/BLK
ORANGE/WHITE
ORANGE
24 VOLTS 18 GA ORANGE/WHITE
24 VOLTS 18 GA ORANGE/BLK
WHITE/BLACK/R
E
GREEN/WHITE
WHITE/BLACK/GRE
E
1
2
3
4
4 PIN MOLEX MALE MICRO_FIT
1
2
3
4
4 PIN MOLEX FEMALE
WHITE/BLK/GREEN
GREEN/WHITE
WHITE/BLACK/RED
1
2
3
4
5
6
7
8
9
10
11
12
12 PIN CONNECTOR DOOR 4
1
2
3
4
5
6
7
8
9
10
11
12
PIN CONNECTOR DOOR 3
12 VOLTS COMMON 22 GA YELLOW/WHITE
12 VOLTS COMMON 22 GA YELLOW/WHITE
GND SIGNAL 22 GA BLACK/WHITE
22 GA SIGNAL GND BLACK/WHITE
12 VOLTS COMMON 22 GA YELLOW/WHITE
12 VOLTS COMMON 22 GA YELLOW/WHITE
22 GA RED/WHITE
22 GA 5 VOLTS RED/WHITE
GND 18 GA BLACK/WHITE
GND 18 GA BLACK/WHITE
GND 18 GA BLACK/WHITE
GND 18 GA BLACK/WHITE
12A
1
GND
2
5V
3
12A
4
GND
5
GND
6
12A
7
GND
8
GND
9
12B
10
12A
11
12B
12
123
456
789
101112
P2
S3
SW-SPST
S4
SW-SPST
12 VOLTS 18 GA YELLOW/WHITE
24 VOLTS 18 GA ORANGE/BLK
24 VOLTS 18 GA ORANGE/WHITE
24 VOLTS 18 GA ORANGE/BLK
WHITE/BLK/GREEN
WHITE/BLACK/RED
YELLOW
YELLOW
WHITE/BLK/GREEN
WHITE/BLK/GREEN
12 VOLTS 18 GA YELLOW
12 VOLTS 18 GA YELLOW/WHITE
WHITE/BLACK/RED
WHITE/BLACK/RED

20
M
YELLOW
RED
BLUE GREEN
L1 Lamp
S1
SW-SPST
AIR SOLEN
O
1
2
3
4
5
6
7
8
9
10
11
12
12 PIN DOOR CONNECTOR
1
2
3
4
5
6
7
8
9
10
11
12
13
14
TICKET EATER BOARD J2
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
TICKET EATER BOARD J1
1
2
3
4
PRINTER INTERFACE
1 2 3
OPTICON TOP
1 2 3
OPTICON BOTTOM
1 2 3
OPTO FRONT RECIEVER
1 2 3
OPTO XMITER BOTTOM
1 2 3
OPTO XMITER BOTTOM
1 2 3
OPTO BACK RECIEVER
5 VOLTS
12VOLTS COMMON
GND 18 GA BLACK
12 VOLTS 18 GA YELLOW/BLK
24 VOLTS 18 GA ORANGE/BLK
GND 18 GA BLACK
5 VOLTS 22 GA RED/BLACK
1
2
3
4
5
6
TE TOP ASSY
6 PIN MALE MICRO FIT
12VOLTS COMMON
12 VOLTS COMMON 22 GA YELLOW
GND 22 GA BLACK/ORANGE
1
2
3
4
5
6
TE TOP ASSY FEMALE
6 PIN FEMALE MICRO FIT
GND 22 GA VIOLET/WHITE
GND 22 GA BLACK/ORANGE
22 GA YELLOW/BLUE
22 GA GREY/BLACK
22 GA WHITE/VIOLET
5 VOLTS 22 GA RED/BLACK
12VOLTS COMM
O
1
2
3
4
4 PIN MALE MICRO FIT
1
2
3
4
4 PIN FEMALE MICRO FIT
18 GA PINK
18 GA GREEN
18 GA BLUE
18 GA GREY
12VOLTS COMMON 1
2
2 PIN MALE MICRO FIT
1
2
2 PIN FEMALE MICRO FIT
18 GA WHITE/ORANGE
22 GA WHITE/BLACK/RED
22 GA GREEN/WHITE
22 GA WHITE/BLACK/GREEN
18 GA WHITE/BLUE
12VOLTS COMMON
.25 PDQ TERM
.25 SPADE
.25 P
D
.25 SP
A
.25 SPADE
.25 SP
A
.25 PDQ TERM
.25 P
D
22 GA SIGNAL GND BLACK
1
2
3
4
LED DISPLAY 5 DIGIT
1
2
3
MOTOR RUN SENSOR
22 GA WHITE/GREEN
5 VOLTS
22 GA RED
22 GA RED
22 GA BLACK
12VOLTS COMMON
24 GA BLUE 485
24 GA GREY 486
5 VOLTS
22 GA WHITE/GREY
22 GA YELLOW/GREEN
TO STEPPER MOTOR
5 MM POWER CONNECTOR
PRINTER POWER