BenQ DVY23 User manual

DVY23
Full HD Camera
User Manual

Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or
implied, with respect to the contents of this document. BenQ Corporation reserves the
right to revise this publication and to make changes from time to time in the contents
thereof without obligation to notify any person of such revision or changes.
Copyright
Copyright 2020 BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission
of BenQ Corporation.

Table of Contents 3
Table of Contents
Warning.................................................................................. 5
Important notices ................................................................ 6
Use attention.................................................................................... 6
Electric safety.................................................................................... 6
Careful installation........................................................................... 6
Magnetic interference ..................................................................... 7
Installation instructions ...................................................... 8
Product interface ............................................................................. 8
Interface wiring ............................................................................... 9
Bracket mount.................................................................................. 9
Product overview .............................................................. 13
Remote control.................................................................. 18
Key instructions............................................................................ 18
Applications.................................................................................... 20
Menu settings...................................................................... 22
Menu control key ......................................................................... 22
Menu interface............................................................................... 22
Main menu...................................................................................... 23
System setting................................................................................ 24
Camera setting .............................................................................. 25
P/T/Z................................................................................................ 29
Video Format................................................................................. 30
Version............................................................................................ 30
Restore Default............................................................................. 31
Network connection ........................................................ 32
IE login............................................................................................. 33
Web login....................................................................................... 33

Table of Contents4
Streaming media............................................................................ 34
Software upgrade.......................................................................... 36
Serial communication control......................................... 37
VISCA protocol list ...................................................................... 37
Product information.......................................................... 54
Specifications.................................................................................. 54
Dimensions..................................................................................... 56
Maintenance and troubleshooting ................................. 57
Maintenance ................................................................................... 57
Troubleshooting............................................................................ 57
11/11/20

Warning 5
Warning
The improper operation may destroy the structure of the product and lead to abnormal
operation of the camera. Please pay attention to the following operations.
Do not grasp the lens barrel with
your hand while moving the camera.
Move the camera by holding the
bottom with both hands or one hand.
Whether electrified or not, do not
shake the lens and the platform by
hand, otherwise it may damage the
platform, resulting in abnormal self-
examination of the camera, unable to
start normally.

Important notices6
Important notices
This manual introduces functions, installation and operations for the camera in details.
Please read this manual thoroughly before installation and use.
Use attention
• During transportation, storage, installation and use, it is necessary to prevent heavy
pressure, severe vibration and immersion so as to avoid damage to products.
• The product shell is made of organic material. It is strictly forbidden to contact with
corroded liquid, gas or solid substances.
• Don't let the product get wet or rained. Don't use it beyond the limit of temperature
and humidity.
• When cleaning the camera lens, please wipe it with a dry soft cloth. When the product
is heavily soiled, please wipe it gently with a neutral detergent. Do not use strong or
corrosive cleaning agents to avoid scratching the lens and affecting the image quality.
• This product has no parts that users can repair by themselves, and the damage caused
by users' self-disassembly does not fall within the scope of warranty.
Electric safety
• Installation and use of this product must strictly comply with the national and local
electrical safety standards.
• Do not use power adapters beyond the specifications of the power supply, otherwise
the equipment components will burn out and will not work properly.
• In the process of using the product, we should keep enough distance from the high-
power equipment, and do a good job of lightning protection, surge protection and other
protective measures when necessary.
• When the product is not in use, please disconnect the power switch and the power
adapter from the power socket.
• The product uses DC 12V power supply; polarity of the power plug is shown below.
Careful installation
• Do not rotate the cylinder of the product by hand, otherwise it will destroy the
rotating shaft of the structure or cause abnormal work of the signal line.
• Installation and placement of equipment should be horizontal and stable, and the
product should not be tilted, otherwise the picture may be skewed.
• Make sure that there are no obstacles in the rotating range of the platform to prevent
damage to the rotating shaft of the structure.
• Do not turn on power until all installation work is completed.

Important notices 7
Magnetic interference
The electromagnetic field at a specific frequency may affect the local image.The product is
Class A product. Radio interference may occur in the home environment, and users need
to take appropriate measures.

Installation instructions8
Installation instructions
Product interface
No. Name
Lens Audio input (LINE-IN)
Camera base Rotary dial switch
Remote control receiver light RS232 input
Infrared reception RS232 output
Tripod screw hole RS422 input (compatible with RS485)
Network LAN (Power over Ethernet)
HDMI output Power In (DC12V)
USB3.0 output (compatible with
USB2.0) ON/ OFF switcher
SDI output
1
10
2
11
3
12
4
13
5
14
6
15
7
16
8
17
9

Installation instructions 9
Interface wiring
1. If the No. 0 preset is set, the camera will switch to the No. 0 preset when the power-
on self-check is completed.
2. The default address of the remote control is 1#; the menu is restored to the factory
default, and the address of the remote control is restored to 1#.
Bracket mount
Bracket can only be wall mounted or upside down mounted on template and concrete
wall, but can not be installed on plasterboard.
1. Wall mount steps

Installation instructions10

Installation instructions 11
2. Ceiling mount steps

Installation instructions12

Product overview 13
Product overview
Accessory
When you unpack, check that all the supplied accessories are included:
RS-232 Interface
1. RS-232 interface
Configuration Standard Optional
Accessory
Power adapter*1 Upside-down ceiling
mounting bracket
USB3.0 cable*1 Wall mounting bracket
RS232 cable*1
IR remote control*1
Computer or control keyboard and product
connection method

Product overview14
2. Mini-DIN8-pin port
3. RS232(DB9) port
No. Port Definition
DTR Data Terminal Ready RXD Receive Data
DSR Data Set Ready GND Signal ground
TXD Transmit Data IR OUT IR Commander Signal
GND Signal ground NC No Connection
No. Port Definition
DCD Data Carrier Detect DSR Data Set Ready
RXD Receive Data RTS Request to Send
TXD Transmit Data CTS Clear to Send
DTR Data Terminal Ready RI Ring Indicator
GND System Ground
1
5
2
6
3
7
4
8
1
6
2
7
3
8
4
9
5

Product overview 15
4. VISCA networking mode is as follows:
Product cascade connection
Method
The product has RS232 input and output interface, which can be cascaded following the
instructions shown above.

Product overview16
Rotary DIP Switch
Dial-up video format Dial-up video format
0 1080P60 8 1080P59.94
1 1080P50 9 1080I59.94
2 1080I60 A 1080P29.97
3 1080I50 B 720P59.94
4 1080P30 C 720P29.97
5 1080P25 D
6720P60E
7720P50F
video format to be set
on the menu
• Remember to reboot the camera to take effect when switching video formats.
• If you switch to F, please turn off the camera and restart to take effect.

Product overview 17
Main features
DVY23 offers perfect functions, superior performance and rich interfaces. The features
include advanced ISP processing algorithms to provide vivid images with a strong sense of
depth, high resolution and fantastic color rendition. It supports H.265/H.264 encoding
which makes motion video fluent and clear even with less than ideal bandwidth
conditions.
• Superb High-definition Image: Employs 1/2.8 inch high quality CMOS sensor. Resolution
is up to 1920x1080 with frame rate up to 60fps.
• Built-in Gravity Sensor: Gravity sensor, support the automatic flip function of the
gimbal, convenient for installation
• Whisper-quiet PTZ: High-precision stepper motor and motor drive controller ensure
stable noise.
• Leading Auto Focus Technology: Leading auto focus algorithm makes lens a fast,
accurate and stable auto-focusing.
• Low Noise and High SNR: Low Noise CMOS effectively ensure high SNR of camera
video. Advanced 2D/3D noise reduction technology is also used to further reduce the
noise, while ensuring image sharpness.
• Multiple Video Output Interfaces: Support HDMI, USB3.0, LAN. HDMI, LAN support
audio output.
• USB3.0 Dual Stream: Supports both master and slave streams. The master and slave
streams can be output simultaneously; YUY2, MJPEG, H.264, NV12, and H.265 video
encoding formats are supported.
• Audio Input Interface: Support 48000 sampling frequency and AAC audio coding.
• Multiple Network Protocol: Support ONVIF, GB/T28181, RTSP, RTMP, VISCA OVER IP,
IP VISCA, RTMPS, SRT protocols and support RTMP push mode,easy to link streaming
media server (Wowza,FMS)
• Control Interface: RS422 (compatible with RS485), RS232; RS232 supports serial
control.
• Multiple Control Protocol: Support VISCA, PELCO-D, PELCO-P protocols and
automatic identification protocol.
• Multiple Preset: Support 255 preset positions (the remote control is set to 10 preset
position

Remote control18
Remote control
Remote controls are divided into two types: infrared remote controls and wireless
remote controls. Please read the following according to the actual type of remote
controls.
Key instructions Standby Key
Long press the remote control for three seconds,
the camera will step into standby mode. Long
press the remote control for three seconds again,
the camera will self-test again and back to HOME
position.
Note: If preset 0 is set and there is no operation within 12
seconds, the camera head will automatically point to the
specified preset 0 position.
Camera Address Selection
Select the camera address to be controlled.
Number Key
Set or call 0-9 presets.
*, # Key
Key combination use
Focus Control Key
Auto Focus: Enter the auto focus mode.
Manual Focus: The camera focus mode is manual.
Switch the camera focus mode to manual focus by
pressing [focus +] or [focus -] to adjust.
Zoom Control Key
Zoom+: Lens near
Zoom-: Lens far
Set or Clear Preset key
Set Preset: Set preset key + 0-9 number key
Clear Preset key: Clear preset key + 0-9 number
key.
1
8
4
3
4
4
2
5 6
7
7
9
1
2
3
4
5
6
7

Remote control 19
Pan/Tilt Control Key
Press Key: 
Press Key: 
Press Key: 
Press Key: 
“HOME” Key: Return to the middle position or
enter the next level menu.
BLC Control Key
Back Light ON/OFF: Turn on or off the back light
Menu Setting
Open or close the OSD menu
Enter/exit the OSD menu or return to the
previous menu
Camera IR Remote Control Address
Setting
* + # + F1: Camera Address No.1
* + # + F2: Camera Address No. 2
* + # + F3: Camera Address No. 3
* + # + F4: Camera Address No. 4
Key Combination Functions
1. # + # + #: Clear all presets
2. * + # + 6: Restore factory defaults
3. * + # + 9: Flip switch
4. * + # + Auto: Enter the aging mode
5. * + # + 3: Menu set to Chinese
6. * + # + 4: Menu set to English
7. * + # + Manual: Restore the default user
name, password, and IP address.
8. # + # + 0: Switch the video format to
1080P60
9. # + # + 1: Switch the video format to
1080P50
10. # + # + 2: Switch the video format to 1080I60
11. # + # + 3: Switch the video format to 1080I50
12. # + # + 4: Switch the video format to 720P60
13. # + # + 5: Switch the video format to 720P50
14. # + # + 6: Switch the video format to
1080P30
15. # + # + 7: Switch the video format to
1080P25
16. # + # + 8: Switch the video format to 720P30
17. # + # + 9: Switch the video format to 720P25
1
8
4
3
4
4
2
5 6
7
7
9
8
9
10
11
12

Remote control20
Applications
After finishing initialization, it can receive and execute the IR commands. Press the
remote control button, and the indicator light will flash; release the button, and the
indicator light stops flashing. Users can control the pan/tilt/zoom, setting and running
preset positions via the IR remote control.
Key instructions
1. In this instruction, “press the key” means a click rather than a long-press, and a spe-
cial note will be given if a long-press for more than one second is required.
2. When a key-combination is required, do it in sequence. For example, “* + # + F1”
means press “*” first and then press “#” and last press “F1”.
Items Instruction
1. Camera Selection
Select the camera address to control.
2. Pan/Tilt Control • Press ///
• Press “HOME” to go back to the middle position
• Press and hold the ///key, and the pan/tilt will
keep running, from slow to fast, until it runs to the end
point; the pan/tilt running stops as soon as the key is
released.
3. Presets
• Preset setting: To set a preset position, the users
should press the “SET PRESET” key first and then press
the number key 0-9 to set a relative preset.
Note: 10 preset positions in total are available by the remote
control.
• Preset running: Press a number key 0-9 directly to run
a relative preset.
Note: Action in vain if a relative preset position is not existed.
• Preset clearing: To clear a preset position, the user can
press the “CLEAR PRESET” key first and then press the
number key 0-9 to clear the relative preset.
Note: Press the “#” key three times continually to cancel all the
presets.
4. Zoom Control ZOOM IN: Press “ZOOM ” key
ZOOM OUT: Press “ZOOM ” key
Press and hold the key, the camera will keep zooming in
or out and stops as soon as the key is released.