BenQ SW320 User manual

SW Series
LCD Monitor
User Manual

2
Copyright
Copyright © 2017 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.
The performance of flicker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at
http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.

3
Power Safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.
• The Class I pluggable equipment Type A must be connected to protective earth.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2must
be used.
For Germany only:
• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or
equal to H03VV-F, 3G, 0.75mm2must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to
H05VV-F or H05RR-F, 3G, 0.75mm2must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
For models with adapter:
• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or charge
the battery. Do not cover the power adapter with paper or other objects that will reduce
cooling. Do not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace the
unit if it is damaged or exposed to excess moisture.
Care And Cleaning
• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.
Please follow these safety instructions for best performance, and long life for your monitor.
0~3000 m10~90 %0~40 C 0~12000 m10~60 %-20~60 C

4
• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor
surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor.
• Consider keeping the box and packaging in storage for use in the future when you may need
to transport the monitor.
• Refer to the product label for information on power rating, manufacture date, and
identification markings.
Servicing
• Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.
• Contact your place of purchase or visit the local website from www.BenQ.com for more
support.

Table of Contents
Copyright ......................................................................................................................................2
Getting started .............................................................................................................................6
Getting to know your monitor ................................................................................................9
Front view .................................................................................................................................................... 9
Back view...................................................................................................................................................... 9
Input and output ports ............................................................................................................................10
Connections ..............................................................................................................................................11
How to assemble your monitor hardware .........................................................................13
How to detach the stand and the base ...............................................................................................18
Installing shading hood (optional step) ................................................................................................20
Adjusting the monitor height ................................................................................................................25
Rotating the monitor ...............................................................................................................................26
Viewing angle adjustment ....................................................................................................................... 27
Using the monitor wall mounting kit ...................................................................................................28
Getting the most from your BenQ monitor ......................................................................29
How to install the monitor on a new computer ..............................................................................30
How to upgrade the monitor on an existing computer .................................................................31
How to install on Windows 10 system ...............................................................................................32
How to install on Windows 8 (8.1) system .......................................................................................33
How to install on Windows 7 system .................................................................................................34
How to adjust your monitor ..................................................................................................35
The control panel..................................................................................................................................... 35
Hotkey Puck ..............................................................................................................................................36
Basic menu operation ..............................................................................................................................38
Customizing the hot keys....................................................................................................................... 39
Working with HDR technology............................................................................................................ 39
Adjusting the display color..................................................................................................................... 40
Adjusting display mode............................................................................................................................ 40
Choosing an appropriate picture mode.............................................................................................. 41
Video source selection in PIP/PBP mode (for models with PIP/PBP function) .......................... 41
Navigating the main menu .......................................................................................................42
Display menu .............................................................................................................................................43
Color Adjustment menu .........................................................................................................................45
PIP/PBP menu ............................................................................................................................................51
System menu .............................................................................................................................................53
Troubleshooting ........................................................................................................................58
Frequently asked questions (FAQ)....................................................................................................... 58
Need more help?...................................................................................................................................... 60
5/24/17

6 Getting started
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ LCD Monitor
(For edge-to-edge models)
Monitor Stand
Monitor Base
Quick Start Guide
CD-ROM

7Getting started
Power Cord
(Picture may differ from product supplied
for your region.)
Video Cable: DP
(Optional accessory)
Video Cable: DP to mini DP
Video Cable: HDMI
Audio Cable
(Optional accessory)
USB Cable: Type-C
(For models with USB Type-C socket only)
USB Cable
Hotkey Puck

8 Getting started
Shading hood
L2
Lt
L1
R2
Rt
R1
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. And the package contents may subject to change without prior notice. For cables that are not
supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.

9Getting to know your monitor
Getting to know your monitor
Front view
Back view
(For edge-to-edge models)
1. Control buttons
2. Power button
12
12
3. Cable management hole
4. Input and output ports (vary by
model, see Input and output
ports on page 10)
5. Kensington lock slot
6. USB ports (downstream;
connecting to USB devices)
7. SD card slot
35
6
7
4

10 Getting to know your monitor
Input and output ports
Available input and output ports may vary depending on your purchased model. Check the
Specification document on the provided CD for details.
SW320 1. AC power input jack
2. Hotkey Puck socket
3. HDMI socket
4. DisplayPort socket
5. Mini DisplayPort socket
6. Headphone jack
7. USB port (upstream; connecting
to the PC)
8. USB Type-C port
SW271
• Depending on the product specifications, the supported resolution and timing may vary.
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.
1234567
1234876

11Getting to know your monitor
Connections
The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.
For detailed connection methods, see page 15 - 16.
Speakers /
Headphone
USB peripherals
SD card
PC/Notebook
SW320

12 Getting to know your monitor
Speakers /
Headphone
USB peripherals
SD card
PC/Notebook
SW271
• If USB Type-C Alternate mode (DP Alt mode) is enabled, USB 2.0 is available from the USB downstream ports.
• If the video input is via HDMI or DP and USB Type-C works as upstream port, USB 3.1 Gen 1 (5 Gb/s) is
available from the USB downstream ports.

13How to assemble your monitor hardware
How to assemble your monitor hardware
• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. The location and available input and output jacks may
vary depending on the purchased model.
• The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link
"Adjusting the Screen Resolution" for more information.
Avoid finger pressure on the screen surface.
1. Attach the monitor base.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like the
monitor packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
Attach the monitor stand to the monitor base as
illustrated. Make sure to align the arrow on the end of
the stand to the one on the monitor.
Turn the stand clockwise until you cannot go further.

14 How to assemble your monitor hardware
Tighten the thumbscrew on the bottom of the monitor
base as illustrated. And then turn the stand
counterclockwise to face forward.
Orient and align the stand arm with the monitor ( ),
push them together until they click and lock into place
().
Gently attempt to pull them back apart to check that
they have properly engaged.
Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.
You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.
If your monitor is an edge-to-edge monitor, handle it with
care. Avoid finger pressure on the screen surface. Adjust the
screen angle by placing your hands on the top and on the
bottom of the monitor as illustrated. Excessive force on the
display is prohibited.
3
2
1
1
2
12

15How to assemble your monitor hardware
2. Connect the PC video cable
To Connect the HDMI Cable
Connect the plug of the HDMI cable to the HDMI port
on the monitor. Connect the other end of the cable to
the HDMI port of a digital output device.
Either
To Connect the DP Cable
Connect the plug of the DP cable to the monitor video
socket. Connect the other end of the cable to the
computer video socket.
After the monitor and the computer are powered on, if the
image is not displayed, disconnect the DP cable. Connect the
monitor to any video source other than DP first. Go to
System and DisplayPort on the OSD menu of the monitor
and change the setting from 1.4 to 1.1. Once the setting is
done, unplug the current video cable and re-connect the DP
cable. To go to the OSD menu, see Basic menu operation on
page 38.
Or
To Connect the USB Type-C Cable
Connect the plug of the supplied USB Type-C cable to
the USB Type-C port on the monitor. Connect the
other end of the cable to the USB Type-C port of a
laptop. It allows signal, audio, and data transmission
from the laptop to the monitor.
The Type-C port on the monitor transfers data only and
does not support power delivery to the laptop. Additional
power supply to the connected laptop is required.
Due to USB Type-C technology limitation, the USB
transmission speed is determined only by the selected
refresh rate. See USB-C Configuration on page 55 and
Options for data transfer via USB Type-C on page 57 for
more information.
Or
To Connect the mini DP Cable
Connect the plug of the mini DP cable to the monitor
video socket. Connect the other end of the cable to the
computer video socket.
The video cables included in your package and the socket
illustrations on the right may vary depending on the product
supplied for your region.
Or

16 How to assemble your monitor hardware
3. Connect the audio cable.
You may connect headphones to the headphone jack
found on the back side of the monitor.
4. Connect USB devices.
To Connect the USB Type-B Cable
Connect the USB cable between the PC and the
monitor (via the upstream USB port at the back). This
upstream USB port transmits data between the PC and
the USB devices connected to the monitor.
Connect USB devices via other USB ports
(downstream) on the monitor. These downstream USB
ports transmit data between connected USB devices
and the upstream port.
The USB hubs (downstream ports) are available when either
the USB Type-B or Type-C port is in use.
5. Connect the memory card.
Insert an SD or MMC memory card following the
direction indicated on the card to exchange files.
Supported memory card formats are as follows:
•SD / SDHC / SDXC
•MMC
6. Connect the Hotkey Puck to the monitor.
Connect the Hotkey Puck to the mini USB port
(exclusively for Hotkey Puck connection) on the rear of
the monitor.
TVOUT
PDIF-OUT
SDIF-OUT

17How to assemble your monitor hardware
And place the Hotkey Puck on the monitor stand or to
another desired place as illustrated.
For more information on Hotkey Puck, see Hotkey
Puck on page 36.
7. Connect the power cable to the monitor.
Plug one end of the power cord into the socket labelled
on the rear of the monitor. Do not connect the
other end to a power outlet just yet.
8. Organize the cables.
Route the cables via the cable management hole.
9. Connect-to and turn-on the power.
Plug the other end of the power cord into a power
outlet and turn it on.
Picture may differ from product supplied for your region.
Turn on the monitor by pressing the power button on
the monitor.
Turn on the computer too, and follow the instructions
in Getting the most from your BenQ monitor on page
29 to install the monitor software.
To extend the service life of the product, we recommend
that you use your computer's power management function.

18 How to assemble your monitor hardware
How to detach the stand and the base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like a towel on
the desk for padding, before laying the screen face down
on a flat clean padded surface.
Please be careful to prevent damage to the monitor. Placing
the screen surface on an object like a stapler or a mouse will
crack the glass or damage the LCD substrate voiding your
warranty. Sliding or scraping the monitor around on your
desk will scratch or damage the monitor surround and
controls.
2. Remove the monitor stand.
While pressing and holding the quick release button
( ), detach the stand from the monitor ( ).
3. Remove the monitor base.
Release the thumbscrew on the bottom of the monitor
base.
1
2
1
2
Release button
2
1

19How to assemble your monitor hardware
Turn the stand counterclockwise until you cannot go
further.
And then detach the base from the stand.

20 How to assemble your monitor hardware
Installing shading hood (optional step)
You can find the carved arrows on the inner side of some plates. Refer to the installation
requirements and the printed marks to prepare the plates needed for landscape and portrait
installation separately.
Landscape installation
Plates required for landscape installation:
To prevent glare or most of unwanted reflections from other light sources off your screen, you can install the
shading hood (provided or purchased separately, depending on the product supplied for your region).
• Please be careful to prevent damage to the shading hood and the monitor. Different pieces of shading hood are
well-designed and can fit into your monitor properly. Do not use excessive force when installing the shading
hood to avoid possible damage.
• Avoid finger pressure on the screen surface.
L2
Lt R2 Rt
top plate
1. Prepare for the shading hood installation.
Place the monitor upright on its stand on a flat even
surface. Make sure the monitor is rotated to the
landscape mode.
Follow the illustrations to complete the installation
carefully.
2. Install the right hoods.
Align the arrow on plate (Rt) with the one on plate (R2)
and attach them together. Slide plate (Rt) to the end as
illustrated.
R2
Rt